Name: Lopesan Costa Bávaro Resort Spa & Casino
Address: Punta Cana 23000, Punta Cana, 23301, DO

Lopesan Costa Bávaro Resort Spa & Casino

Punta Cana · Dominican Republic

100 reviews shown

10/10

Exceptional

24 Jul 2026

Alberto

My stay at this resort was absolutely exceptional. From the moment I arrived, the staff made me feel welcomed, valued, and genuinely cared for. Every team member I encountered was incredibly friendly, creative, and highly professional, always going above and beyond to ensure guests had an unforgettable experience.
The entertainment was truly outstanding. The shows, activities, and performances were vibrant, engaging, and full of talent. You can feel the passion and dedication behind every event. It added so much joy and excitement to my stay.
The resort itself is stunning clean, well‑maintained, and thoughtfully designed for comfort and relaxation. Every detail, from the amenities to the atmosphere, contributed to an amazing vacation.
Overall, this was one of the best resort experiences I’ve ever had. The staff and entertainment team deserve special recognition for making it extraordinary. I highly recommend this resort and would absolutely return.

8/10

Excellent

24 Jul 2026

Ivonne

Me gustó mucho, excelente opción para visitar en familia.

10/10

Exceptional

24 Jul 2026

Michel

Excellent

10/10

Exceptional

24 Jul 2026

Nilma

Todo fue muy bien y atento para todo

6/10

Pleasant

24 Jul 2026

Aishah

Brought my teenage daughters here for their birthday. While this is a very beautiful and well maintained resort. So many pools. My biggest issue was food. The worse food I’ve had at any resort. The buffet and breakfast was horrible. The other restaurants have either certain days they open or reservations only. Was unable to get a reservation because everything we tried to book was fully booked. How no reservations and we pay for all inclusive is beyond me. I paid for an ocean view room and was so far back that I was only able to see the tropical view. The service was good. The ppl was helpful and nice. The food was my only issue. We basically ate fruit only. They should look into hiring new buffet chefs because the buffet is normally my safe option for every resort I’ve stayed at. Also way too much pork.

10/10

Exceptional

24 Jul 2026

Armando

They need to fix the AC almost everywhere. Super hot indoor areas.

8/10

Excellent

23 Jul 2026

Roy E

is ok

6/10

Pleasant

23 Jul 2026

Yorelvis

6/10

Pleasant

23 Jul 2026

DIANGI

The property itself was beautiful, however room service was very slow, I ordered towels on Friday and didn't receive them until Saturday. The food at the buffet was horrible, I seen a roach by the plates where food was displayed. They had a water leak in the dining area and towels were all over that area.

2/10

Poor

23 Jul 2026

Dionisio

Attention: My experience with my family at this resort has been, without a doubt, the worst we have ever had.

For two consecutive nights, the entire hotel was without air conditioning due to electrical problems and, as we were informed, the property does not have a backup generator capable of maintaining such an essential service. We were forced to sleep with the doors open just to cope with the heat.

What was even more disappointing was the lack of communication and the absence of solutions. No one informed guests in a timely manner about what was happening. When we asked for information or requested a room change—or even a transfer to another hotel—we were simply told that nothing could be done because it was “out of their hands.”

As a result, the floors were constantly wet from the humidity, the pools were not properly maintained, the elevators were out of service due to the power outage, and hundreds of guests—including children, senior citizens, and people with medical conditions—experienced extreme discomfort and desperation because of the intense heat.

What should have been an unforgettable family vacation with my wife and children turned into a very unpleasant experience.

Unfortunately, I cannot recommend this resort, and I would never choose to stay here again.

My rating: 0/10.

Family_with_children

10/10

Exceptional

23 Jul 2026

CARLOS

Las habitaciones súper amplia y limpias. Las atenciones muy buenas sobre todo en el restaurante de la playa, goldfish. Las piscinas limpias y climatizadas. Una súper opción para vacacionar.

10/10

Exceptional

23 Jul 2026

Migdalia Cabrera

Excelente todo!!

2/10

Poor

22 Jul 2026

Esther

This place was beautiful but god forbid you don’t speak Spanish it was such a bad vibe for my spouse and they treated him awful cause he did not spake the language and the hotel was very unorganized room was dirty and had other people clothes in the draws had to call to get it clean ans don’t ask for towels it took 2 days to get some by far bad experience

10/10

Exceptional

22 Jul 2026

Michael

If you're on the fence about the Unique package, it is well worth it. The personal butler is worth it alone. Message them and they respond immediately and get things done. Reservations, extra towels, advice....they do it all. The Unique buffet came in clutch 3 times while the main buffets were between service. Unique bars have higher end liquor. The Unique beach and pool were quiet and clean. The coveted French Restaurant is reserved only for Unique guests on Fridays, almost ensuring that Unique guests can have the opportunity to dine there. All of the Ala Carte restaurants were outstanding except for the 24 hour Valley Restaurant which basically needs to be lower quality to be able to cater to guests 24/7. If you can choose your butler, we recommend Oliver! He is amazing!

We would love to visit Lopesan again, if anything, just to see Oliver again!

6/10

Pleasant

22 Jul 2026

Antonio and Janice

This resort is beautiful. Esthetically pleasing to the eye. The staff is welcoming, friendly, and very helpful. The pools and Waterpark were very nice. Cons... the theater had good shows but no air conditioning. The beach was unusable and covered in sargassum. The food and drinks were hit and miss. Very inconsistent from day to day and place to place.

4/10

Poor

22 Jul 2026

Ernesto

Nice facilities. Service was very poor. Will not return.

6/10

Pleasant

22 Jul 2026

Yenny

The food was so so. The hotel was pretty. The staff was not super friendly. Could be better for the price we paid. Beach was full of seaweed this July season.

4/10

Poor

22 Jul 2026

Pedro J

Lack of customer service, poor accommodations regarding certain requests, even found bugs and insects on the rooms, not the type that come in when the door is open, spent hours waiting for the room at check in, the food was the same throughout not even the slightest change in the menu, lack of personnel at the pool area and a very distinct attitude regarding what type of wrist band you wear. Definitely not recommended and not coming back.

8/10

Excellent

21 Jul 2026

Sullyanette

We stayed at Lopesan Costa Bávaro for our family vacation to celebrate my daughter's 15th birthday. Unfortunately, our stay did not start as expected. Upon arrival, we were informed that the hotel had experienced a power outage and ongoing air conditioning issues. The room we were initially assigned did not have working A/C, making it very uncomfortable. We also did not receive the room category we had originally booked and paid for.

After reporting the issue, the hotel staff worked to resolve it and eventually relocated us to another room with functioning air conditioning. While the replacement room was a lower category than our original reservation, the hotel acknowledged the inconvenience and said they would compensate us by refunding the room category difference and one night's stay.

Once we were moved, we were able to enjoy the rest of our vacation. The resort itself is beautiful, the pools and beach are excellent, and many of the staff members were friendly and helpful. Although the beginning of our stay was disappointing, I appreciate that the hotel took responsibility and offered a fair resolution.

Family_with_children

10/10

Exceptional

21 Jul 2026

Ivey

One of the best all inclusive resorts I’ve ever stayed. We had a wonderful stay at Lopesan! The service was excellent from start to finish, and our spacious swim-up room was perfect. The Cenote was a hidden gem and one of our favorite spots to relax.

The resort truly has something for everyone—sports bar, lounge, cigar bar, coffee shop, ice cream parlor, many restaurants, kiddie pool area, adults only pool area, plus great clubs for both kids and teens. We had an amazing experience and would definitely come back!

Family_with_children

10/10

Exceptional

21 Jul 2026

Jonathan Hernandez

Excelente

Family_with_children

6/10

Pleasant

21 Jul 2026

Christian

Food was ok. Overall I wouldn't go back

6/10

Pleasant

21 Jul 2026

Chelsea Ann

Food was not good.
Power went out (not their fault) but no early communication on what was going on. Seemed that only emergency generators were then working for lights/food so no AC or hot water for a day +.
Service was ok. Nothing extraordinary.
Pools were nice. Didn’t have to fight for loungers or be out there early.

Family_with_children

4/10

Poor

21 Jul 2026

Rafael

Beverages were watered down, asking for bottled beer was an issue with staff, lost power for almost 2 days. Food was average and service was also average/poor. Not a good experience at all.

Family_with_children

2/10

Poor

21 Jul 2026

Plachette

Pros-I recently visited Lopesan for and I must say that the property was beautiful and look just like the pictures and description. The pictures don't do this property justice.

CONS-I can say that there is a foul smell in the lobby area and throughout the property inside in which I did see a couple of reviews in regard to that. Also, the customer service was terrible from the time I checked-in. I had to switch my room due to issues which I was satisfied with my new room. The outlets in the room did not work as well as the refrigerator. I was told that maintenance would fix it and they never showed up. I took my daughter for her sweet sixteen in which I paid an adult price for her just for her to not be able to eat at certain restaurants due to age restrictions. I did not book and adult resort and for this to be family friendly and all-inclusive where was the all-inclusive? Guest services were not accommodating at all, and they just have this I don't care attitude. We ended up getting sick from the food and we also experienced colorism which is a big NO NO. The food was mid and we ended up going off the property for food. If I could give the staff a zero I would.

Family_with_children

10/10

Exceptional

21 Jul 2026

Dindeyal

The services were excellent. The staff were very helpful and friendly. The property well maintained and clean.

Family_with_children

8/10

Excellent

21 Jul 2026

Michael

Clean room, but after there a few days notice things that could be better. Toilet seat was loose and small amenities were not included daily. Housekeeping was not very good. We thought they just made beds different there till 3rd day when we actually had a top sheet and bottom sheet now. Didn't refill fridge or replace same amount of linens used. Overall we enjoyed our stay and the resort felt safe and was clean.

Friends

8/10

Excellent

21 Jul 2026

Briana

Good stay

Partner

6/10

Pleasant

21 Jul 2026

DUMAR

Hello, I have work in hotels in the US for more than 20 years, hotels like Fairmont hotels, Blackstone hotels, Marriott hotels, four Seasons and Ritz Carlton, etc., my feedback is that sense of prioritization with the guest is poor, I saw so many staff members on their phones in front of guest, that doesn’t reflect a good customer service, many staff members chewing gum and some of the recreational staff drinking beer, maybe is a different culture in the Dominican Republic but that is unacceptable in the US, and you have a lot of guest coming from the US that find that not normal, food overall was good and beverage as well, some sense of urgency is needed with some staff members that after having a request take about 10 minutes to complete the task, one thing that I noticed was the cleanliness of the public bathrooms, and I mean the ones that are not inside the rooms, there is a over usage of artificial scents , to a point that is hard to breathe. Maybe next time I go to the Dominican Republic I’ll try a different resort to see if there is a difference or if it’s just a culture as I said, and we were my wife and my two kids, we all enjoyed our times and relaxed at the beaches, overall was a great experience, but some things to improve I will say, thank you so much.

Family_with_children

2/10

Poor

20 Jul 2026

Haiza

Las habitaciones tienen mal olor a humedad y no estan limpias. En general el hotel tiene mucho problema con el aire acondicionado porque hace un calor horrible, excepto en las habitaciones que lo puedes regular. Los shows del teatro están muy buenos pero todos los días es lo mismo, bailando y cantando o sea no hacen algo diferente otro de que no sea bailar, cantar y doblar. El DJ que pone música, es horrible, fuimos a la discoteca un día y fuimos a sentarnos porque a la verdad que la música es horrible. Las actividades son pésimas. La atención es más o menos. A la verdad no se porque las personas le den cinco estrellas porque no lo merece. La comida del bufet está ok, pero el agua de tomar caliente al
igual que los jugos y la comida es de muy poca calidad. A la verdad que me ubiese gustado leer un review como este que estoy haciendo yo antes de haber reservado en este hotel. Si vas con niños, el área de la piscina con el parque de agua para los niños el agua está helada. Muy importante y no me gustó para nada esto: El restaurante de steak El asador, los menores de 18 años no pueden entrar, nunca en mi vida había visto una cosa igual porque Lopesan Costa Bávaro es un hotel de familia no de adultos y el restaurante el Charro se demoran una eternidad para servirte la comida. En general no le recomendaría este hotel a nadie.

Family_with_children

10/10

Exceptional

20 Jul 2026

Mateo Larralde

Great place to stay

4/10

Poor

20 Jul 2026

Nita

Staff were not friendly. Huge resort and beautiful grounds but the food is terrible. Traveled with a group of 40 and while I had room cleanings daily, other members of the trip did not, and rooms were left uncared for. Just no consistency and the resort has so much potential. I was so happy to leave.

Friends

10/10

Exceptional

20 Jul 2026

Patricia

My husband and I attended a wedding and it was amazing we had a wonderful time the food was amazing

Family

4/10

Poor

19 Jul 2026

Nayi

El hotel se quedó sin electricidad por 24 horas, lugares cerrados y mucho calor. Los niños sofocados a punto del desmayo por el calor tan grande que había. El staff del hotel sin respuesta para la falta de electricidad. No había toallas en las piscinas disponibles. La comida algunas echadas a perder. Hubo que solicitar cambio de hotel a Expidia para poder terminar las vacaciones

Family_with_children

10/10

Exceptional

19 Jul 2026

Angelita

Had to constantly request the correct amount of bath towels and hand towels especially for 3 people

Family_with_children

4/10

Poor

19 Jul 2026

Mina

- Property is great, full of things to do and well maintained. From the pool, to the water part and slides, the kids were always entertained. multiple restaurants and buffet and a 24 hours american restautant.
- Service was terrible, the staff seemes to not care about the guest satisfaction. multiple times we order somthing and it never arrives. pool service is terrible, especially on the main pool where there is no swim up bar, so you had go to the bar everytime since the pool service only showed up one a day and if you are lucky they will take your order and actually bring it to you. there is a huge language barrier and the staff didnt mke any effort to understand us. they will just do what they are trained to do.
- Several times we order drinks for the kids with no alcohol, but they still bring it with alcohol and we had to send it back.
- the food was OK at best. the italian and mexican restaurant were good, but everythign else was just OK.
- Service and hospitality is not good there at all. the staff seemed to not want to work or do anything. they were always on their phones even the life guards, and I mean standing in the walk ways scrolling all the time.
- Room service was good and fast. front desk didnt explain anything about the app and the reservation process, we had to figuer it out on our own.
- If you speak spanish you will be ok, but if you are an American who only speaks english, you will have a hard time at that resort. Try to avoid it.

Family_with_children

10/10

Exceptional

19 Jul 2026

OLGA MARRERO

Excelente hotel , la pasamos super
, buena comida y limpieza

Family_with_children

10/10

Exceptional

19 Jul 2026

Stanley Thomas Paulin

Everything was clean and the massages were the best.

Family_with_children

10/10

Exceptional

19 Jul 2026

Erich

No tenemos nada que exponer en cuanto a criterios negativos, todo lo contrario, desde nuestra llegada, fue encontrar un ambiente de familiaridad por parte de todos los trabajadores de ese hotel, personal muy profesional y atento, la instalación muy limpia y acogedora. VOLVEREMOS NUEVAMENTE!!!!, Muchas Gracias por sus atenciones

Family_with_children

10/10

Exceptional

18 Jul 2026

Yissel

The hotel is family friendly they have activities throughout the whole day the pool and restaurant food was really good. I will give it a 9/10

Family_with_children

8/10

Excellent

18 Jul 2026

Alisa

it’s an exceptionally beautiful resort with much to offer! i’d go again, just not on a holiday to avoid price hikes on amenities

Family

10/10

Exceptional

17 Jul 2026

Nancy

Fuimos en familia y todo fue maravilloso

Family_with_children

10/10

Exceptional

17 Jul 2026

Randy

Great

8/10

Excellent

17 Jul 2026

mayrelis

Necesitan humidificadores en las habitaciones, y un bar dentro de una piscina

Family_with_children

10/10

Exceptional

17 Jul 2026

tatiana

Family- friendly

Family_with_children

10/10

Exceptional

17 Jul 2026

Rachel

Clean the staff is wonderful family friendly will come back again

Family_with_children

10/10

Exceptional

17 Jul 2026

Rodoberio Rodriguez

Amazing hotel , good and friendly staff

Partner

4/10

Poor

17 Jul 2026

Kiany

👍

Partner

10/10

Exceptional

17 Jul 2026

Mabel

Todo estuvo bien en general. Lo único que no me gustó es que en ningún restaurante hay cupos para reservar y eso es inaceptable. Tuvimos que comer y cenar en los buffet porque en 3 días nunca hubo cupos en los restaurantes.

Family_with_children

2/10

Poor

17 Jul 2026

Rosalia

My first time at this hotel was wonderful so i decided to go again and this time i had a really bad time the power went off the first 2 days super hot with no air condition
Food service at restaurants were taking forever

10/10

Exceptional

17 Jul 2026

Maria

We had a wonderful stay at Lopesan! The hotel is beautiful, the rooms are comfortable and clean, the food was excellent, and the staff was friendly and attentive. We truly enjoyed our vacation and would definitely return.

One suggestion for improvement: please increase the air conditioning in the lobby. It gets quite warm, and a cooler temperature would make the arrival and common areas much more comfortable for guests.

Overall, a great experience. Thank you for a fantastic stay!

8/10

Excellent

16 Jul 2026

lori L

The resort is so clean and it’s huge. The staff was OK not as attentive as I would’ve appreciated. When we first arrived, we wanted to book a different room, but it was kind of a passive aggressive that they could not help us. Several times we called for a new iron. It took them two days to get us an iron. The amenities were great waterpark and pool. It’s just the waterpark is on the other side of the resort versus the main pool. It would be nice if they had some kind of trolley service.

Family_with_children

10/10

Exceptional

16 Jul 2026

Daniela

Amazing hotel

Friends

2/10

Poor

16 Jul 2026

Jorge

Our stay at this resort was extremely disappointing.

During our visit, the resort lost power, and we spent approximately 24 hours without air conditioning or elevators while staying on the fourth floor. Because there was no air conditioning, the floor in our room became wet from condensation, and my 4-year-old daughter slipped and fell. She also fell twice in the buffet because the floors were wet, creating a serious safety hazard.

What made the situation even worse was the complete lack of communication with guests. No updates were provided, and no one seemed concerned about our safety or comfort. The customer service was unacceptable.

I understand that power outages can happen, but a resort should have a backup plan for situations like this. It is simply not acceptable for guests to spend an entire day and night without air conditioning while on vacation.

To make matters worse, we found cockroaches in our room on two separate occasions and another one in the hallway.

Unfortunately, this experience was unacceptable, and I would not recommend this resort or return in the future.

Family_with_children

10/10

Exceptional

16 Jul 2026

Carmen

Great place ambient and restaurants!!! Hope to go back soon!!

Family

10/10

Exceptional

16 Jul 2026

Wilbert

Property was really nice and clean. Staff was very professional and courteous. Room service, cleaning was very good.

Family_with_children

8/10

Excellent

16 Jul 2026

Ana

El hotel es muy lindo, tiene muchos spots instagrameables. Hace muuucho calor en la mayoría de las áreas no tienen aire acondicionado y en la habitación están programados y no enfrían lo suficiente. En cuanto a los restaurantes tienes comida 24 horas y donde te muevas en las instalaciones. El personal muchos buenos y otros con MUCHÍSIMA oportunidad de mejora.

Family_with_children

2/10

Poor

15 Jul 2026

Koren

The power was out the first two days we were there and we left, the food was horrible, the staff was irritated and not helpful when it came to issues we were facing, the language barrier was not easy either, we left unhappy,

Family_with_children

4/10

Poor

15 Jul 2026

Kimverlee

I hate to even write this but I have to be honest so other travelers can make informed decisions. My first gripe is how hard it is to reach the property before the trip. I booked a room with just me thinking I could add my husband later if he could get off work. Well I tried adding through Hotels.com about a month in advance and was told there weren’t any rooms left (I already had a room) then I was told it has to be done through the property directly. After several failed attempts to message and call the property, I was eventually told I could add him at the property for about $200. Well when I got to check in, they charged over $200 PER NIGHT. I ended up paying more to add him than I did to book the room originally. DISGRACEFUL! Aside from that, the food was lackluster. The Valley was supposedly 24hr but one night when seeking food at 3am there were only a few fries and some pasta at the front of the restaurant. You couldn’t order from the menu. No one told us we had to make reservations for every restaurant outside the buffet so we only got a reservation one night and that was at Asador. Room service is advertised as included but there’s a delivery fee. The staff wasn’t Chick Fil A helpful but weren’t rude just indifferent. There was blood on one of the towels but luckily I brought my own. Nightlife is almost nonexistent. Pools close at 6. Waterslides don’t open until 10. I won’t be back

Partner

10/10

Exceptional

15 Jul 2026

Kyle

Amazing

2/10

Poor

14 Jul 2026

Carmin

My experience at Lopesan in Punta Cana, Dominican Republic, was completely unacceptable. I am demanding a refund due to the unsafe room conditions, the resort’s failure to address my complaints, and the fact that I ultimately had to leave the resort early.

PRIOR TO MY ARRIVAL, I specifically contacted the resort regarding a birthday surprise I was planning for my partner. I made it VERY CLEAR that if the resort could not accommodate the birthday setup, I would NOT stay at the resort and would make other arrangements. I was ASSURED before my arrival that the birthday surprise would be accommodated and set up.

Based on that assurance, I chose to keep my reservation and stay at this resort.

When I checked in, NOTHING had been done. The birthday surprise was not set up as promised. I had to speak with TWO managers before anything was addressed. At that point, the surprise had already been ruined. I feel completely misled because I made my expectations and concerns clear BEFORE arriving and relied on the resort’s assurance when deciding to stay there.

Unfortunately, the room conditions made the experience even worse. The room had an overwhelming mold and mildew smell, there was visible mold in the bathroom, and the bathroom ceiling was deteriorating and falling apart. We also had NO HOT WATER.

During my stay, I developed a severe cough that progressively became worse while staying in the room. Because of the unbearable mold smell and my worsening cough, I was forced to CHECK

10/10

Exceptional

14 Jul 2026

jocelyn

To me it was a wonderful trip, a very complete buffet that you really don’t have the need to make any reservations for the other restaurants to be honest, staff was friendly and attentive, my only complaint would be that I reported my lil fridge was broken where I usually wouldn’t complain but in this trip I needed it and they just kept saying they would fix it and never did, aside from that the trip was perfect!

Family_with_children

4/10

Poor

13 Jul 2026

Juan

There was a power outage Tuesday, July 7th that lasted a couple of hours. While the electricity cambe back on, the a/c was out throughout the entire resort which caused a huge INCONVENIENCE! No one had air conditioning in the room for over 20 hours. There was no communication from the hotel staff on when it would be resolved, instead lied which is ridiculous after the money we have spent. It was impossible to sleep the night the a/c went out. We had to have someone buy pedestal fans for us and our friends who were traveling with us. They had a baby that got sick due to how hot the rooms were. Our floors were literally wet from the hot humidity, I slipped a couple of times and hurt my foot. For a 5 star hotel not to have any communication or help us in any way, it was extremely dissapointing. We expect a refund for two full days. We don't care how it happened and if no refund is issued, don't be surprised when a class action suit happens along with other guests who endured the misery of this horrible experience. I expect the partial refund to my credit card.

Friends

2/10

Poor

13 Jul 2026

Scarlett

I was extremely disappointed with my stay at this resort and would not recommend it.

The biggest issue was that the rooms had no air conditioning, making them incredibly uncomfortable, especially in the heat. To make matters worse, there were roaches in the room and mold growing on the ceiling, which is completely unacceptable for any hotel, let alone a resort.
The customer service was also very disappointing. Most of the staff we interacted with were rude and unhelpful, making us feel like we were inconveniencing them whenever we had a question or concern.
The layout of the resort is another major downside. Everything is spread so far apart that it’s extremely easy to get lost, and getting from one area to another takes much longer than it should.
Overall, the lack of cleanliness, poor maintenance, uncomfortable rooms, and unfriendly service made this a very frustrating experience. I would not stay here again or recommend it to anyone looking for a relaxing vacation.

Family_with_children

8/10

Excellent

13 Jul 2026

Blanca

There were a lot of pools. Our view was amazing. The resort overall was good.

Family_with_children

4/10

Poor

13 Jul 2026

Richard

The food was horrible the staff barely spoke any English. For two days we had to wait over 3 hrs for wash clothes. They only played music in Spanish. And all the swimming pools closed at 6pm

Family

6/10

Pleasant

13 Jul 2026

Jailyn

Almost two days without power and without air conditioning. HORRIBLE. The hotel is beautiful, but the service needs a lot of improvement. While we were without air, the employees were upset and unwilling to help us. A completely negative attitude. We ended up with stomach issues after the blackout — who knows if those almost 48 hours without electricity spoiled the food and they still used it. There’s a lot that needs to be improved in guest service.

Family_with_children

10/10

Exceptional

13 Jul 2026

Elizabeth lopez

La comida del buffet podría ser mejor

Partner

6/10

Pleasant

13 Jul 2026

Valerie

Just came back from a 4 night stay in a Swim-out Junior Suite.
Positives:
1. Nice room with private outdoor patio and a small shared pool--highly recommend the swim out room
2. Beautiful resort grounds
3. Many different pools to choose from with no problem getting a chair
4. Plentiful drinks/bars
5. Staff were pleasent

Negatives
1. Beach was full of seaweed - which needed constant raking by staff (giant mounds) and hauled away in trucks--not really a serene Caribbean beach vibe
2. Daily room mopping left floors dangerously wet -- had to dry them with towels to avoid falling
3. The resort was All Inclusive -- so you want the food to be good. It wasn't. The buffets were average (at best) and food was never hot
4. The Valley (the only 24-hour restaurant) was basically a overcooked burgers, undercooked hotdogs buffet-- food off the menu was better
4. Sit-down restaurants were better but just fair; need to reserve using the app and only open in the evenings
5. All pools and beach closed at 6:30 PM and there was no real evening entertainment.
6. Casino was small and the surrounding area of shops/bars there were closed during the day and mostly empty at night
7. Staff was not knowledgable about their own resort and many spoke very little English; almost all the guests were also Spanish-speaking
8. The ATV/Boogie excursions take you to several stops which are all rampant tourist traps.
9. The staff could not \"execute\" simple tasks. Leaving guests without certain services

Partner

4/10

Poor

13 Jul 2026

Raquel

Rude staff, we found a few gems here and there but overall rude! Also lacking lots of things other hotels provide. One thing I would say is that it is a beautiful property and the food was good, however my sister got food poisoning from the gluten free bread display. I would not visit this hotel again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Davyca

The room was beautiful and spacious.

8/10

Excellent

13 Jul 2026

Luis

Biggest downfall is the smell in the rooms. Had 2 rooms and both smelled horrible

Family_with_children

2/10

Poor

12 Jul 2026

Yesmarie

My husband and I stayed at Lopesan Costa Bávaro for our honeymoon in 2024 and had a wonderful experience, so we returned with our 7-month-old baby expecting the same quality. Unfortunately, this visit was very different.

Our room was humid, had a noticeable mold odor, and the air conditioning was not cooling properly. During our stay, the resort experienced power outages for approximately two days, and we relied on a small fan for our baby. When we requested a room change, we were moved to a fifth-floor room, but because the elevators were not operating, we had to carry our baby and belongings up the stairs.

We also experienced inconsistent service in the restaurants, often having to ask multiple times for drinks and condiments. Compared to our previous visit, we felt the food quality and overall service had declined.

Because of these issues, we chose to leave three nights early. We were disappointed because we had looked forward to this family vacation for a long time. We hope the resort addresses these problems so future guests have a better experience.

Family_with_children

8/10

Excellent

12 Jul 2026

Ana

Was good only a little more American food

Family_with_children

2/10

Poor

12 Jul 2026

Amie

I was extremely disappointed with my stay at this resort and would not recommend it.
The biggest issue was that the rooms had no air conditioning, making them incredibly uncomfortable, especially in the heat. To make matters worse, there were roaches in the room and mold growing on the ceiling, which is completely unacceptable for any hotel, let alone a resort.
The customer service was also very disappointing. Most of the staff we interacted with were rude and unhelpful, making us feel like we were inconveniencing them whenever we had a question or concern.
The layout of the resort is another major downside. Everything is spread so far apart that it’s extremely easy to get lost, and getting from one area to another takes much longer than it should.
Overall, the lack of cleanliness, poor maintenance, uncomfortable rooms, and unfriendly service made this a very frustrating experience. I would not stay here again or recommend it to anyone looking for a relaxing vacation.

Family_with_children

6/10

Pleasant

12 Jul 2026

Daraliz Sharlene

The place was very pretty. However the food and drinks don’t meet the standards of what is supposed to be a 5 star hotel. You can’t put all your effort into the location to forget about the food and drinks because it’s a HUGE part of the stay. Just for that reason I won’t be going back.

Family_with_children

10/10

Exceptional

12 Jul 2026

Franchesca

Great for families

Family_with_children

10/10

Exceptional

12 Jul 2026

Luz

I loved everything about it

Especially the cenote they have

2/10

Poor

12 Jul 2026

Lorenzo

Malísimo todo, la comida estaba mala 2 dias sin corriente ,el personal no tiene buena preparación se tardaban para darte las bebidas, el aire acondicionado no enfriaba bien . En resumen no me gustó para nada y no se lo recomiendo a nadie

Family

2/10

Poor

12 Jul 2026

Carlos Alberto

Worst Family Vacation We’ve Experienced at a “5-Star” Resort. As an Expedia Platinum member, my family and I travel extensively throughout the year and have stayed at numerous all-inclusive resorts in Punta Cana. Based on the positive reviews we read, we chose Lopesan Costa Bávaro, expecting the level of service associated with a five-star resort. Unfortunately, our experience was the complete opposite. The resort’s greatest weakness is its customer service, which was consistently slow, disorganized, and indifferent. Employees frequently appeared unmotivated, requests were often forgotten, and even something as simple as receiving water or condiments required repeated reminders. The food was another major disappointment. The quality was mediocre, and the variety was extremely limited. The most serious issue occurred after a resort-wide power outage. Our room lost air A/C for approximately 24 hours, making it almost impossible to sleep. Once electricity was restored, the room began losing power every 20 minutes, affecting both the lights and the A/C. We were traveling with our seven-year-old son, making the situation even more frustrating. Although maintenance visited our room once, the problem was never resolved. The room change allowed us to sleep during our final two nights, but it did not erase the experience of spending three consecutive nights without rest. I hope Expedia and hotel management take this feedback seriously and use it to improve for future guests.

Family_with_children

8/10

Excellent

12 Jul 2026

Dymarie

Everything was fine overall, but the food at the buffet was always cold, whether it was breakfast, lunch, or dinner.

The hotel has a policy that gives guests only 15 minutes to arrive for their restaurant reservations. At the Inari Teppanyaki restaurant, I arrived just 11 minutes after my reservation time. The manager informed us that the other guests with reservations for that seating had canceled and that she could not open a teppanyaki table for only two people. I suggested being seated at a regular table and ordering from the à la carte menu instead, but she refused. Her only alternative was for us to eat at the hotel’s buffet.

What made the situation even worse was the way we were treated. The manager was very hostile and unprofessional throughout the conversation. When I asked for her name, she took off her name tag and held it up for me to take a picture, which I found to be a very confrontational and disrespectful gesture.

This was my 12th visit to a resort in Punta Cana, and it was the first time I encountered staff who were not friendly. I’m not basing my opinion solely on this incident. Throughout my stay, I felt that the overall attitude and customer service were noticeably less welcoming than what I have experienced at other resorts in Punta Cana.

Partner

6/10

Pleasant

12 Jul 2026

Amanda Michelle

I really debated how to rate the Lopesan. One bad experience really clouded our week long stay. Overall the resort is huge, very clean, great pools, friendly staff. The men were out every morning clearing up the sargassum. We are a family of 10 that had 5 rooms. We asked to be in same building, not necessarily same floor or even next to each other. Ended up with 4 rooms in one building while 1 room ended up in another building. The kids waterpark is great. All pools are clean & well maintained. The spa is nice, had 2 wonderful massages. The food was good. Our complaint there is you have to use the app for the restaurants (as with most all inclusive). We didn't get to try 3 of them. It felt like a resort wide competition of who could book through the app fastest. Our main issue was this, one evening the entire resort lost power for maybe 15-20 minutes. When restored it had impacted the A/C also resort wide that lasted 24 hours. We could take the heat but the resort handled it poorly. You have to use the app for everything but they don't give you the same courtesy. No acknowledgements or updates on its repair whatsoever. The humidity in our rooms got so bad that we could tap our foot & the water on our room floors would literally splash. There was no compensation or concern from Lopesan. I understand things happen out of their immediate control, but Lopesans lack of regard was unprofessional. Overall 3 out of 5 stars from this visiting family.

Family_with_children

10/10

Exceptional

11 Jul 2026

Brent Alan

Everything was great. I can’t say enough about this property.

Partner

2/10

Poor

11 Jul 2026

Jenin

The food wasn’t great! The staff was amicable but not attentive. The electricity went out and we had a horrible experience at night with the two kids. We complained several times and had to follow up to the same complain many times over. This was my worst vacation as of yet

Family_with_children

8/10

Excellent

11 Jul 2026

Maite

El hotel estructuralmente esta muyy bueno las habitaciones grandes y limpias, el personal no muy amable, la verdad que para un lugar 5 estrellas deberian ser mas empaticos con los clientes, pero en general todo bien , el hotel es un 10 de 10 lo recomiendo

Family_with_children

4/10

Poor

10 Jul 2026

nathaly

El hotel muy bonito pero si me hablan claro de que tal la atencion la comida y todo es un desatres mi dinero que lo reuno dia por dia con mi trabajo y en realidad no volviera ni ningun hotel asiii me decepcionaron demasiado no pense ver algo asii la atencion grave estuvimos mas de 24 horas sin corriente sin aire acondicionado viaje con un niño chiquito y una adolescente estuvimos una noche entera sin dormir de tanto calor no creo que merezcamos algo como eso cuando son vacaciones que planeamos para nuestros hijos no hubo un detalle llamamos y nos engañaron diciendo que no iba a mandar tecnico como si fueramos niños chiquitos para arreglar el aire sabiendo que tenian una situacion tan grave hubiera quedado mejor hablando con la verdad ya dejo esto aqui porque he gasto un dinero mal gastadoo y hemos virado decepcionado de que esto nos halla pasado

Family_with_children

10/10

Exceptional

10 Jul 2026

Joel

This day was excellent! From the pools to the restaurants, to even the nightlife! I just wish the pool would stay open longer than 7 PM.

Partner

2/10

Poor

10 Jul 2026

Jesus R

It went without Ac for almost two days , food was old.

Family_with_children

4/10

Poor

10 Jul 2026

Orestes Valdes

Mi experiencia en Lopesan Costa Bávaro fue una de las peores que he tenido en un resort todo incluido en Punta Cana. Le doy 2 estrellas solamente por las instalaciones, que son bonitas, y por el área de niños. Mi hija disfrutó mucho el Splash Park y el Day Care, donde la trataron muy bien. La animación también fue aceptable. Todo lo demás fue una gran decepción. Las habitaciones tienen mala limpieza: sábanas manchadas, toallas de pésima calidad que parecen lijas, pocas toallas, minibar que no enfría y aire acondicionado insuficiente.Los bares ofrecen bebidas de baja calidad, poca variedad y licores económicos. En varias ocasiones los bartenders preparaban tragos incorrectos y la atención fue mala. La comida fue otro punto negativo. Los restaurantes 24 horas realmente son cafeterías con el mismo menú todos los días. El buffet tiene poca variedad y baja calidad; estuvimos 12 días y la comida prácticamente nunca cambiaba. Los restaurantes temáticos tienen mejor comida, pero las reservaciones suelen estar llenas.La atención al cliente fue lo peor. En lugar de sentirse bien atendido, muchas veces parecía que el huésped molestaba. Incluso tuvimos un mal momento en El Charro con la Hostess Ana Soto por un problema innecesario con una mesa disponible.La playa no pudo disfrutarse durante toda la estadía por el sargazo. Entiendo que no es culpa del hotel, pero no vimos suficiente esfuerzo para limpiarla. La última noche hubo un apagón de más de 30min después de eso los A/C no funcionar

Family_with_children

4/10

Poor

10 Jul 2026

Orestes

Mi experiencia en Lopesan Costa Bávaro fue una de las peores que he tenido en un resort todo incluido en Punta Cana. Le doy 2 estrellas solamente por las instalaciones, que son bonitas, y por el área de niños. Mi hija disfrutó mucho el Splash Park y el Day Care, donde la trataron muy bien. La animación también fue aceptable.
Todo lo demás fue una gran decepción. Las habitaciones tienen mala limpieza: sábanas manchadas, toallas de pésima calidad que parecen lijas, pocas toallas, minibar que no enfría y aire acondicionado insuficiente.Los bares ofrecen bebidas de baja calidad, poca variedad y licores económicos. En varias ocasiones los bartenders preparaban tragos incorrectos y la atención fue mala.La comida fue otro punto negativo. Los restaurantes 24 horas realmente son cafeterías con el mismo menú todos los días. El buffet tiene poca variedad y baja calidad; estuvimos 12 días y la comida prácticamente nunca cambiaba. Los restaurantes temáticos tienen mejor comida, pero las reservaciones suelen estar llenas.La atención al cliente fue lo peor. En lugar de sentirse bien atendido, muchas veces parecía que el huésped molestaba. Incluso tuvimos un mal momento en El Charro con la Hostess Ana Soto por un problema innecesario con una mesa disponible.La playa no pudo disfrutarse durante toda la estadía por el sargazo. Entiendo que no es culpa del hotel, pero no vimos suficiente esfuerzo para limpiarla.
La última noche hubo un apagón de más de 30min después de eso los A/C no funcionaro

Family_with_children

10/10

Exceptional

10 Jul 2026

Reinaldo Santiago

⭐⭐⭐⭐⭐ ¡Como siempre, de show!

Ya me he quedado varias veces en el Lopesan y sigue siendo mi favorito. Me encantó todo, la pasé súper bien como de costumbre. Todos los servicios son excelentes y el personal siempre súper amable y atento. ¡Un éxito total, vuelvo mil veces más!

Self

8/10

Excellent

10 Jul 2026

Brenda

We know the hotel is very nice, it has excellent facilities, the rooms are beautiful, comfortable and they are super clean and the service of the cleaning staff excellent. What we did not like is that in many areas and restaurants the air conditioning did not work and that is very uncomfortable. Our group was ten people so we had 5 rooms reserved. In my opinion it is a little complicated for the hotel when they are groups and this is because of the experiences lived during our stay. The first thing is that making reservations for restaurants is a mission because all the time it appears that it is not There are spaces available. After that you can't book for more than 4 people. That if we want a table for 10 we have to pay. The other thing is that when we arrived at the restaurants after having booked independently at very close hours we arrived and the restaurant was practically empty or with 4 tables occupied.we also had the bad experience that the food did not arrive on time and when it arrived it was incorrect this happened to us in the restaurant El Asador and in the Gondola. One of our friends his food took 25 minutes to be brought to the table which is something that should not happen and no one knew how to give an explanation only that the kitchen was wrong.The other thing is that on his page it says that all the liquors are included and when we ordered in each bar they did not have whiskey, vodka or even wine) they said they have to go to another to see,and hot beers

Friends

6/10

Pleasant

10 Jul 2026

Bibiana

The staff was friendly, the pools were good but we were without AC for 24 hours. I know things happened, but for them to be a big resort they need to always have a plan B. Also the food was ok, but they can do better.

Family_with_children

2/10

Poor

10 Jul 2026

Amanda

The AC went out for 2 days , room floors ,blankets and towels were soaked from the humidity. The hot water was not working. The mini fridge’s were never refilled after letting them know for almost 2 days. The power went out twice on different days. The restaurants , bars and buffets were super hot and they didn’t have ice in the evening. Would never recommend this place to anyone.

Family_with_children

10/10

Exceptional

10 Jul 2026

Wilmer

I was so surprised that when we checked in no one tried to upsell us anything. Very smooth check in. I have two kids and they both had fun. We explored every corner of the resort. We tried all the restaurants… food at the buffets wasn’t the best but it had a good diversity. We love “sancochon” very simple stew of meats with white rice and avocado it was our favorite. Staff was nice and helpful! Cracking jokes with us and our kids. Already planning our next visit here with more family members

Family_with_children

2/10

Poor

10 Jul 2026

liliana

Stuff in the front desk have a terrible actitud , manager or supervisor was rude an incompetent to help to resolve any issue , I will never stay there again and I’m certainly will talk about my experience and my family and friends experience there !
No electricity power for 2 days
Room was full of water out of humidity
Laundry took 3 days and I had to go and look for it because apparently they didn’t know I need it
Food make sick 3 members of our family
My 14 year child was charged as an adult like he would consume any licour I don’t really know why they charge him as an adult when he is a child and you can’t specify in the app he is a child ( 14 yo is not an adult )
The day I check in I was uneble to get in the room until 7 pm the whole day we were waiting for them to fix the system or whatever !
Terrible terrible terrible place

Family_with_children

2/10

Poor

09 Jul 2026

Soi

Customer service is awful. It is so hot and no AC for 24h. No communication with guest.

Family_with_children

10/10

Exceptional

09 Jul 2026

ASTRID

Muy para ir con niños, el parque de agua espectacular. Me encanto el restaurante italiano y el de carnes. L atención de los trabajadores puede mejorar.

Partner

10/10

Exceptional

09 Jul 2026

OLGA M COLON

Clean room, delicious food, variety in the buffet, good for family and children.

Family_with_children

10/10

Exceptional

09 Jul 2026

Jennifer

Such a beautiful and luxurious place to enjoy any vacation , will definitely be returning