Name: Zel Punta Cana- All Suites
Address: Playa Bavaro, Punta Cana, DO

10/10

Exceptional

31 Jul 2026

Ariadna

Todo estuvo espectacular! Me gustó mucho el Hotel y los conceptos para relajar! Muy chevere su staff y la atención excelente! No tengo quejas, hay detalles pero con lo bien que la pase y la atención de todos no se echan a ver esos detalles. Gracias y volveremos!

10/10

Exceptional

29 Jul 2026

Julio

4/5 stars. This would have easily been a 5-star stay if management had handled one unresolved issue better. We reported a broken ceiling fan and bedroom TV shortly after checking in. The fan was eventually fixed, but despite multiple calls and being told a ticket was submitted, the bedroom TV never worked during our entire 4-night stay. What disappointed me most wasn’t the TV—it was the lack of follow-up. No manager reached out, no apology, and no effort to make things right. The staff tried, but management dropped the ball.

That said, the employees made this vacation special. A huge thank you to Estephanie, who became our unofficial concierge. She helped with restaurant recommendations, reservations, a special meal, and even did everything she could after our reserved World Cup table was mistakenly given away. Angela was attentive and welcoming throughout the event, and Pedro at the nightclub made some of the best (and strongest!) cocktails on the property. Wilinda was also incredibly friendly and made us feel at home.

Special shoutout to all three Joses bellmen who helped us throughout the stay. Sorry, guys—I didn’t write down your last names! 😅 You all were professional, friendly, and represented Zel beautifully.

The food was excellent everywhere, the rooms were clean, the resort was peaceful, and the tropical atmosphere was exactly what we wanted. I’d absolutely return—hopefully next time with a working bedroom TV and a little more management accountability.

10/10

Exceptional

29 Jul 2026

Devante

The resort was great! They upgraded my room to a swim up suite free of charge and the staff was friendly!

10/10

Exceptional

29 Jul 2026

Diana

Great resort should have a higher rate in travel bookings, so underrated we were a family of 3 and had an amazing time, accommodations, food amenities, and service A plus and welcomed our service dog Moana like family! Thank you Frank for personal assistance!

10/10

Exceptional

28 Jul 2026

Luis

Great stayed, low key

10/10

Exceptional

28 Jul 2026

Anabella

BEST TRIP OF MY LIFE

10/10

Exceptional

27 Jul 2026

Andrey

The staff was very helpful

10/10

Exceptional

27 Jul 2026

Carmen Rosario

Todos los empleados son especiales en su servicio. Pero en especial Shary, hostess Gregoria, del bufet Parda y el joven Méndez y willanda son personas muy atentas y amorosas

10/10

Exceptional

27 Jul 2026

Ruben Francisco Contreras

Todo muy bien organizado. El personal muy atento y respetuosos. Excelente. Volveria si o si.

10/10

Exceptional

27 Jul 2026

Juan

Me gusto mucho la atención los chicos son muy amable en especial sure, wilannda y waner , el hotel muy limpio y acogedor

10/10

Exceptional

26 Jul 2026

Elsa

I loved the quiet style of the hotel, plenty of space, relaxing places with a beatiful, warm and quite decoration minimalist and elegant,Tainos culture details, warm colors and books all around
The entertaiment is diferent they include art activities, some dance show, one day of flamenco live music!
The staff are outsyanding, friendly, making you feel at home, pending of your necesities,
working as a team,
I want to mention Caonao, special person, very profesional, respectfull, and polite
To all staff attending our group,Alvaro, El fish, Rosemary and others
thank you.
The food in the buffet exelent
I would sugest to add a mediterranean and an italian restaurant
I really recomend this hotel.

10/10

Exceptional

26 Jul 2026

tania

Service was excellent

10/10

Exceptional

26 Jul 2026

Anthony

The staff was friendly and extremely helpful. Property was nice and clean. The buffet breakfast needs more protein option instead of mainly just bacon and pork options. Turkey, chicken, and beef would be nice

4/10

Poor

25 Jul 2026

Beno

Two stars only because of the location and the staff. The staff are the greatest asset this resort has. They were friendly, professional, and always tried to help.

Everything else was disappointing.

The food was easily 1 out of 10. This was the first vacation where I actually lost 5 pounds because there was so little worth eating.

The room had issue after issue. There was no hot water in the shower, the bathroom sink barely drained, the bed sheets had holes in them, there was only one small trash can for an entire one bedroom unit, the mini fridge door would not stay closed, and the shampoo and toiletries were so watered down they were almost useless.

The resort does not even have a small market or convenience store. We had to leave the property and go to another resort just to buy snacks and basic items.

The snack bar often had almost nothing available. At one point there were only two small bags of chips.

The main pool was dirty with bird droppings floating in the water.

One thing that really made me question the reviews was being approached by staff and asked to let them write reviews for us. After reading so many glowing reviews before booking, that was concerning.

Most guests seemed to be from Europe or South America. If you are traveling from the United States and expecting the quality of other resorts in Punta Cana at this price point, you will likely be very disappointed.

I cannot recommend this resort until the maintenance, cleanliness, food quality improves

2/10

Poor

25 Jul 2026

Mearo

Food was awful. Service nonexistent,

10/10

Exceptional

25 Jul 2026

Alan

Spacious rooms, good staff, excellent food

10/10

Exceptional

24 Jul 2026

Israel Angel Lorenzana

En general todo está bien y la verdad no lo cambio por otro hotel.
Pero como todo hay cosas que se deben en mi opinión mejorar, las actividades del hotel, deben ser más para todas las edades, y más en el área común de la piscina.
Los jardines en las habitaciones y el área de la piscina necesitan más atención.
En cuanto al personal es el mejor del mundo, desde la seguridad, maleteros, mozos cocineros, todos gracias por atenciones, Ángela gracias por tantos años de amistad!

10/10

Exceptional

23 Jul 2026

Carolin

Nice place for a calm vacation!

10/10

Exceptional

23 Jul 2026

Maria

The place is very nice

10/10

Exceptional

22 Jul 2026

Josué Reinaldo

Excelente

10/10

Exceptional

22 Jul 2026

Joshua

Great property, good food

10/10

Exceptional

22 Jul 2026

Erika

Absolutely great time. The staff was very professional, warm and welcoming. I felt safe with two teenagers the whole time. Alit less tourists than other resorts which was perfect for us. Would definitely stay there again!

6/10

Pleasant

21 Jul 2026

Lorenza

The room was beautiful, master suite swimout. The resort was well maintained and quiet. Food was not up to par. Had better food at the airport.

Family_with_children

6/10

Pleasant

21 Jul 2026

Yareliz Nevarez

No hay nada q hacer en el día no hay actividades ni música en la piscina para ambientalisar tu día. Si te gusta leer, dormir y descansar este es tu hotel.

Partner

10/10

Exceptional

20 Jul 2026

Paula

Perfect balance between family fun + wellness activities.

Family_with_children

10/10

Exceptional

20 Jul 2026

Adderlyn

Nuestra estancia fue excelente de principio a fin. Viajamos en familia, éramos 9 en total incluyendo nuestro hijo de un año, y el hotel superó todas nuestras expectativas.

Las instalaciones estaban impecables, la habitación era muy cómoda y todos los restaurantes ofrecían comida de gran calidad. Las bebidas también fueron excelentes y siempre encontramos un ambiente agradable en todas las áreas del hotel.

Lo que realmente hizo especial nuestra visita fue la atención del personal. Queremos agradecer especialmente a Keirin, quien desde el check-in nos hizo sentir bienvenidos y estuvo disponible durante toda la estancia para ayudarnos con información y reservaciones. Asimismo, todo el equipo del hotel, incluyendo el personal de los restaurantes y el transporte hacia la playa, brindó un servicio cálido, amable y muy profesional.

Definitivamente recomendamos a Zel Punta Cana a quienes buscan unas vacaciones relajantes con un servicio de primer nivel. Sin duda volveremos.

Family_with_children

8/10

Excellent

20 Jul 2026

Autumn

The only comments I have are: the booking says housekeeping daily, but the last 2 days we were there, we still had trash in the 1 trashcan provided. The bed wasn’t made. The mini fridge wasn’t restocked. Glassess still in the sink. The towels were not taken up. I also noticed 2-4 pieces of hair in the bathtub and toilet room. And there was a type of brown or red liquid on the wall next to the sinks. As far as pleasing to look at, it’s about 60-40. The stones, wood, and glass were beautiful, but if you like perfection, just saying there was cracks and paint that are uneven. Unfortunately we booked so many activities, we didn’t experience the pool at all. But we did use the spa. Which I loved the massages and facials. I got a pedicure with gel. And it isn’t picture perfect, but a decent job. My pedicure did not come with the cheese grater or they just don’t do that there, unsure. Most of the staff if you speak English only know common words. The workers that can speak sentences are the front desk and the sales people. We did have a hard time booking dinners. Most of the time the reservations were full and we ate at the buffet, which was good, but we just like choices every day. I had one encounter of the bar server sounded a little aggravated with me, other than that. I don’t know if I will return to the spa because I’d like to experience what all the other resorts provide. And then I’ll know my answer.

Family

10/10

Exceptional

20 Jul 2026

Juan

Great service and very nice.

Family

10/10

Exceptional

20 Jul 2026

Juan

El hotel es muy bueno si buscas descanso , a mi me encantó , solo que el personal necesita un poco tener más atención , están como enojados , pero después todo lo demás súper bien

Partner

2/10

Poor

20 Jul 2026

Patrice

Visit Dates: 7/15-7/19. Review highly condensed due to space restraints.

Thursday (7/16) we ate at Parda (breakfast/dinner) and Tacorini for lunch. The pizza was fine, but the burgers were dry and flavorless. By Friday my son developed GI symptoms, and by that afternoon all three of us were violently ill with severe diarrhea. We spent most of the trip confined to the bathroom, went through several rolls of toilet paper, ruined clothing, and got almost no sleep.

Guest Services offered a doctor but no basic diarrhea medication, referring us to an outside pharmacy instead. We ordered enough Imodium for three people but only half arrived, and the pharmacy never responded about the missing box. We skipped most meals because we couldn't risk eating or leaving the room. Room service took 90 minutes, arrived incomplete, and the salad was disgustingly wilted. Requests through the Zel app for minibar refills went unanswered.

I reported what appeared to be a food-related GI outbreak after hearing other guests mention feeling sick, but only the same doctor referral was offered. By checkout we asked that our room be thoroughly sanitized due to contamination. The trip home meant rationing Imodium through two flights and 12+ hours of travel while desperately searching for airport restrooms.

Pre-GI issues, we'd have rated the resort a 7/10. With it, it's a 2/10. Pool: 9.5/10. Sleep: 7/10. Food before getting sick: 6/10. After: 2/10. We won't be returning or recommending this resort ever.

Family

2/10

Poor

19 Jul 2026

Leonardo

Good afternoon I booked an all-inclusive hotel at Zel Punta Cana I paid almost $2200 to stay here with the food included. However, the food has been terrible. The first day I arrived. There was a plastic in my meal next day. We went to a steakhouse they have here and then one of the meats was completely burnt chard, and the other one was completely raw. We also had some Greek food which was horrible as well and we tried a pizza where the dough was raw food experience was very bad. Talk to management here to see if I was able to get a refund for 2 to 3 nights which I think is fair. Since you know, the Ford experience was one of the worst stuff I've ever had. The mattress was also very hard not able to rest in my vacation

Family_with_children

10/10

Exceptional

19 Jul 2026

Celyann

El servicio fue de excelente calidad, buen trato, hospitalidad buenisima, limpieza perfecta y las facilidades están excelentes. Amamos el trato y el hotel hermoso! Álvaro, Ana, Sury, peluche, Ángela y Arisleydi ellos fueron pieza clave en nuestra estadía, volveremos porque nos encantó el trato y el ambiente.

Family

8/10

Excellent

19 Jul 2026

Dalya Ruvugwa

Beautiful resort and helpful staff!

Friends

6/10

Pleasant

19 Jul 2026

Johanna G

The spa deserves 5 stars, it was one of the best I’ve ever visited. Unfortunately, the hotel itself was disappointing. The property showed clear signs of deferred maintenance. An empty pool, ongoing painting above our room with paint debris falling onto our balcony, persistent musty odors, dirty carpets, and damp, foul-smelling pillows made the stay far less enjoyable than expected. For a resort in this price range, these issues should not exist. I hope management invests in improving the property’s maintenance because it has great potential.

Partner

2/10

Poor

18 Jul 2026

Luis A.

Nothing

Self

10/10

Exceptional

18 Jul 2026

William

Resort and staff were great, went above and beyond to make our stay enjoyable

Family

10/10

Exceptional

18 Jul 2026

Jamila R

Zel is an absolutely BEAUTIFUL resort. The master suites,.spa, the pools, the food and having an AMAZING concierge made for a wonderful trip. I cant wait to come back.

Partner

10/10

Exceptional

17 Jul 2026

Jessica

This was by far one of my favorite vacations yet. From the moment we entered Zel and was introduced by Juan (amazing btw).
I truly felt like I was able to relax. the room was spectacular. The service was amazing. I can’t wait to be back!

Partner

10/10

Exceptional

16 Jul 2026

Bertty

Our stay at Zel Punta Cana was absolutely excellent! From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure we had a wonderful vacation.

The resort is beautiful, spotless, and very well maintained. The rooms were comfortable and modern, the pools and beach were amazing, and there were plenty of activities for both adults and families. The food was delicious with a great variety of options, and every restaurant we tried exceeded our expectations.

The service throughout the resort was outstanding, and the overall atmosphere was relaxing, fun, and luxurious. We truly enjoyed every moment of our stay and can’t wait to return.

Highly recommend Zel Punta Cana to anyone looking for an unforgettable all-inclusive getaway!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Paola Nicole Garcia

Best food and experience

Partner

10/10

Exceptional

14 Jul 2026

Pricila

This was a beautiful hotel. Was very quiet and layed back.

Partner

6/10

Pleasant

13 Jul 2026

Airyn Jade

Overall, our stay was just okay. The resort is beautiful—the décor is modern and relaxing, the rooms are spacious and clean, and the spa was excellent. Unfortunately, those were the highlights of our stay. The biggest letdown was the service. Throughout the resort, many staff members seemed disengaged, and it often felt like helping guests was more of an inconvenience than a priority. The food was decent overall, and we didn’t like that dinner reservations only opened after our first day, making it difficult to plan. That said, our dinner at Tacorini on July 12 was the exception. It was by far the best meal we had during our stay, and the service there was outstanding. The staff was friendly, attentive, and genuinely welcoming—it was the only dinner that truly felt like the level of hospitality was superior! One bad experience that really stood out was being approached by one of the guys from the front desk with what sounded like a complimentary gift, only to discover it was a sales pitch for a resort presentation. On the day we politely declined, the staff member’s attitude noticeably changed. It felt pushy and really left a bad taste.

We normally tip generously because we appreciate great service, but this was one of the few vacations where consistently good service was difficult to find. We look forward to coming back to Punta Cana but not to this resort again.

Partner

10/10

Exceptional

13 Jul 2026

Anabel

Amazing resort ideal for resting and relaxation. Rooms are spacious, great for traveling with small kids and you can enjoy the amenities of the entire Melia complex where is at, water park and themed park with lots of family entertainment.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jorge

The staff was very kind and helpful.

Partner

10/10

Exceptional

12 Jul 2026

Jorge

The property was beautiful but what stands above everything that was good it has to be the staff. We received top tier service everyday. They took every opportunity to spoil us making sure we needed for nothing. The selection of food was good. Ralphy was an amazing amazing concierge. He went above and beyond to make our stay the best.

Partner

10/10

Exceptional

11 Jul 2026

Alessandro

Best hotel I’ve been in a long time. KEIRIN is been very helpful and booked all the restaurants for me and showed me all the amenities and spa.

Partner

10/10

Exceptional

10 Jul 2026

Lalo

Excellent all around. The hotel even upgraded us to a suite for celebrating our 30th wedding anniversary with them. We had a wonderful time and each of the restaurants on site were absolutely delicious. The staff was truly 5 stars!! from greeting to helping to remembering our names by the next day of our stay. We will definitely go back with the rest of our family. Big shout out to Andres !!! our personal concierge assistant who helped us navigate activities, reservations and things to do all around during our stay. We are forever thankful.

Friends

10/10

Exceptional

10 Jul 2026

Jairo

Excellent service staff and amenities highly recommend

10/10

Exceptional

08 Jul 2026

Denise

The extra thank to Rowanda for making our staycation fabulous. She was welcoming and supportive.

Family

2/10

Poor

05 Jul 2026

Nelson

More variety in the room mini bar. The food was horrible. It felt like a scam.

Family_with_children

10/10

Exceptional

04 Jul 2026

Geraldine

Great experience

Partner

10/10

Exceptional

04 Jul 2026

Ramiro Exequiel Sanchez

Very good place for some relaxing days

Friends

8/10

Excellent

04 Jul 2026

Daljit

Fantastic place to stay, but the food quality needs improvement.

Family_with_children

10/10

Exceptional

04 Jul 2026

Danessa Alexandra

Great stay , staff is very welcoming and great photo ops . 🏝️🌟

Friends

10/10

Exceptional

03 Jul 2026

Alex P

This was an amazing experience! Hospitality was truly above and beyond

8/10

Excellent

02 Jul 2026

anyine

Great concierge service! -Andres was amazing. The Voltaje bar tender Victor was great!!! Relaxing!

Partner

6/10

Pleasant

02 Jul 2026

Shana

They will ask you if you want to take a free class on how to book a vacation through them without using Expedia. They will offer you credits for a next vacation or a dinner at another location. It is not a class on how to book. They are trying to force you into a $6k membership that you have to pay yearly for five years. They will continue to pressure you even when you tell them a million different ways you are not interested. You will then not get the free credits. It is not worth the hour of your time arguing with the staff and feeling pressured. Avoid this “class” at all costs. This hotel also lacks any activities and the food is just okay.

Partner

8/10

Excellent

02 Jul 2026

Michelle

We loved our stay overall! Our swim-up room with a private hot tub was definitely the highlight. The resort is beautiful, the food was good for an all-inclusive with lots of variety, and the beach is about a 10-minute walk away. The complimentary golf cart shuttle made getting there quick and easy.

The biggest downside was the service. Many employees seemed uninterested, we experienced long waits for food and drinks, and our orders were forgotten several times. The drinks also tasted watered down.

One thing to note: because the resort is inside a gated Meliá community, Ubers can’t enter. You’ll need to take a golf cart to the front gate to meet your driver, or use the resort’s more expensive taxi service.

Overall, what could have been a 10/10 was a 7/10 due to the customer service and drinks, but we still enjoyed our stay.

Family

10/10

Exceptional

01 Jul 2026

Amanda

I had an amazing stay at Zel Punta Cana and would definitely recommend it. What truly sets this hotel apart is the variety of daily activities and workshops they offer, making every day fun, engaging, and unique.

The staff was exceptional—everyone was incredibly friendly, attentive, and always willing to help with a smile. They genuinely go above and beyond to make sure guests have the best possible experience.

The facilities are beautiful, the atmosphere is relaxing, and the attention to detail is outstanding. If you're looking for a resort where you can unwind, enjoy great activities, and receive excellent service, Zel Punta Cana is the perfect choice. I would definitely come back!

Family_with_children

8/10

Excellent

30 Jun 2026

Rafael

We had a wonderful stay at Zel Punta Cana. The hotel is beautiful, very clean, and extremely well maintained. One of the things we liked the most is that it's a relatively small resort, which makes everything very convenient. You quickly learn your way around and never feel like you're walking forever.

The staff was outstanding throughout our stay. Everyone was friendly, attentive, and always willing to help with a smile.

The food was another pleasant surprise. In our opinion, the quality was better than at most resorts we've visited in Punta Cana. There was a great variety, and everything we tried was fresh and delicious.

The only downside was the selection of alcoholic beverages. The bartenders are very skilled and prepare excellent cocktails, but the spirits available are mostly standard brands rather than premium liquor.

Aside from that, we had an excellent experience and would definitely recommend this hotel to anyone looking for a relaxing and enjoyable vacation.

Partner

8/10

Excellent

30 Jun 2026

Daniel

We enjoyed the stay and the activities. We had some issues with checking in and staff was hit or miss on friendly and willingness to help. Some were amazing, some made us feel they hated being there.

Family

10/10

Exceptional

30 Jun 2026

Rudresh

The staff and chef were incredibly helpful. They assisted us with scheduling and respected our dietary restrictions, ensuring a comfortable and enjoyable stay.

Family_with_children

10/10

Exceptional

28 Jun 2026

Hector

Beautiful place. Great staff, great restaurants.

Partner

8/10

Excellent

28 Jun 2026

Daniela

La habitación estaba muy limpia y el staff era muy amable

Partner

10/10

Exceptional

28 Jun 2026

Valerim

Excelente opción si buscas relajarte, todo estaba muy limpio y tranquilo. El personal es muy amable y atento. La comida no tiene una variedad muy amplia pero sin duda todo disponible es muy bueno, el restaurante de la playa es exquisito y el de carnes por igual! Sin dudas volveremos la pasamos increíble

Partner

10/10

Exceptional

28 Jun 2026

Kayla

Loved this resort it was so beautiful and the swim out is amazing. Food was also so good and staff was so friendly!!

Partner

10/10

Exceptional

27 Jun 2026

Lianet Amelia Vidal

Was a great staying!!!

Family_with_children

10/10

Exceptional

27 Jun 2026

Ana Cristina

El hotel estuvo de maravilla. Regresaría mil veces y el staff muy educado y atento.

La habitación muy linda también y súper cómoda.

Self

10/10

Exceptional

26 Jun 2026

Griselle Coll

Todo estaba excelente . Solo una observación antes de q los huéspedes lleguen deben validar el jacuzzi porque en mi caso a este le faltaba mantenimiento. Todo lo demás excelente ♥️

Family

10/10

Exceptional

26 Jun 2026

Carolina

Fue bueno

Family_with_children

10/10

Exceptional

26 Jun 2026

Carolina

Me encantó

10/10

Exceptional

23 Jun 2026

Richard Charles

Incredible Staff, great service and great amenities. Extremely recommended

Friends

10/10

Exceptional

23 Jun 2026

Libbys

I was very surprised about this place. Everything was beautiful. Everybody was helpful and friendly. We had a great weekend. I really recommended

Partner

10/10

Exceptional

23 Jun 2026

Matt

I can’t say enough good things about Zel! The room was spotless, the jacuzzi on the patio was amazing, the swim up suit is highly recommended, you essentially have your own private backyard. The staff was amazing from Raphy our concierge who went the extra mile daily to make our stay special, to all the bartenders at Tacorini bar who were amazing, especially Frolinda (I probably spelt that wrong), to Shaggy who is full of life and always had a smile on his face, to the grounds crew who were cutting coconut trees one morning and cut up a fresh coconut and gave it to my kids. The beach restaurant was a ton of fun, and the beach was cleaned up of Sargassum before we went there each day. Zel is the perfect pace of fun, and relaxation. I can’t wait to go back! Cheers to Zel for a unreal experience!

Family_with_children

10/10

Exceptional

21 Jun 2026

Juan Samuel

Muy bueno, la calidad de la comida y las bebidas muy buena, las atenciones del personal excelente son muy atentos y amables, es un buen lugar para ir a despejar la mente, el único inconveniente fue que con la seguridad que no estaban bien orientados acerca del Parqueo, y fue un poco confuso pero luego fue excelente

Partner

8/10

Excellent

20 Jun 2026

Edi

We stayed at Zel for one week in June 2026. Overall it was a pleasant experience, suites were quite nice, it was quiet and private. The swimming pools were ok, a bit dated where you notice some wear and tear but generally ok. If you are looking for a quiet and private vacation you won’t be disappointed. We used the tennis courts (not included), gym and those were top notch. One nice thing I would say is that you also get access to the neighboring resort Palma real and their facilities, so if you like more of a party vibe then check that out daily. The food was good overall, but I never understood why there was no mango in the buffet fruit section, but when I asked for it they brought it out.
A few reservations though, considering that Zel is one of the premium Melia brands. We arrived at around 3:30pm, and were starving ss you may expect after running through airports and traveling for over 6 hrs. To our surprise it was hard to find anything to eat, the buffet was closed, just some pizza slices which I don’t really care for.
We went to have dinner at Nokyo restaurant, the hostess kept us waiting to be seated for 15 min and accommodated everyone else who came after us. That’s not acceptable so we left.
Food at Tacorini is ok but often you don’t get what is advertised in the menu, there are items missing in the plate. Most sides default to fries so make sure you ask.
There is a fee for beach bali beds but some are ripped, pillows missing and not enough free umbrellas and shade

Family

6/10

Pleasant

19 Jun 2026

Rosa

The property was beautiful and peaceful. I enjoyed the pools. The room was very nice.
The service was non existent.
The food was not good and I almost never received what I ordered from room service and even in the restaurant with no explanation. The buffet was closed multiple times.
Entertainment and activities were mediocre.
The spa itself was lovely but my service was below average.
The beach area was quite small but nice, service again was poor.

Friends

10/10

Exceptional

18 Jun 2026

Mohamed

Everything was great
We had a wonderful time there

Partner

10/10

Exceptional

18 Jun 2026

Elcida Barrios

Here's a polished, enthusiastic review you could post:

My stay at Zel Punta Cana exceeded every expectation and delivered one of the most relaxing, stylish, and memorable vacation experiences I've ever had.

From the moment we arrived, the atmosphere felt different from a typical all-inclusive resort. The Mediterranean-inspired design creates a sophisticated yet welcoming vibe, with beautiful landscaping, modern architecture, and an overall sense of tranquility throughout the property. Every area felt thoughtfully designed, making it easy to unwind and enjoy the surroundings.

The accommodations were exceptional. Our suite was spacious, impeccably clean, and beautifully decorated, with comfortable furnishings and luxurious amenities. The attention to detail was evident everywhere, from the quality of the bedding to the well-appointed outdoor spaces that made it easy to relax and enjoy the tropical setting.

The dining experience was another highlight. Each restaurant offered fresh, flavorful cuisine with a great variety of options. Whether enjoying breakfast, lunch by the pool, or a special dinner in the evening, the food consistently exceeded expectations. The drinks were equally impressive, and the bartenders created excellent cocktails with friendly and attentive service.

What truly sets Zel Punta Cana apart is its staff. Every team member we encountered was warm, professional, and genuinely committed to making our stay unforgettable. Their hospitality was amazing.

Partner

8/10

Excellent

16 Jun 2026

Adriane

The resort was beautiful, my room was clean

8/10

Excellent

16 Jun 2026

Angelica M

Everything was great but the food. Not that many choices on the menu and also the buffet

Family

10/10

Exceptional

16 Jun 2026

Zoe

Incredible experience! Clean, delicious food, and unmatched service.

I loved every minute of my visit! The property is exceptionally clean; the hotel, the rooms, and all the common areas were entirely pristine. The food was excellent, but the standout feature of this property is the hospitality.

A huge, special shoutout goes to Kieran, who completely stole the show. He was always one step ahead, keeping track of every detail of our stay and making sure we were perfectly taken care of. Whether it was arranging messages, booking dinner, or handling last-minute requests at any hour of the day, Kieran made the entire process entirely effortless. He is an incredible asset to the team, and his dedication is the main reason we are already planning our next trip back!

Friends

10/10

Exceptional

16 Jun 2026

Bryan

The resort was very zen like. It reminded me of Scorpios in Mykonos. Mello beach vibe. Great for couples. Room was top notch with an indoor and outdoor jacuzzi tub. Staff was amazing. Concierge service was unreal. They were available 24/7. I will definitely be coming back.

Partner

8/10

Excellent

15 Jun 2026

Israel

Siempre se siente lindo estar aquí!

Conozco el hotel desde que abrió sus puertas en el 2008, cuando era The Reserve, después Garden Suite y ahora volví en esta nueva etapa Zel.
Puedo describir cada estancia como una experiencia única.
Siempre he tenido buenas experiencias, pero voy a hablarles de esta en una comparación de 18 años de experiencias vividas.

El hotel a nivel de estructura, decoración, limpieza, remodelación de restaurantes, habitaciones, espacios comunes, piscinas, etc, está en excelentes condiciones. Realmente le hacía mucha falta ya que había tenido un deterioro notable.
En cuanto al personal nos dio mucho gusto volver a ver a Ángela, Osvaldo, Francisco, personal de muchos años los cuales vemos como familia, su trato con el huésped es uno impecable, humano, cercano y de mucha confianza. Los empleados nuevos son muy amables también…
Ahora voy a expresar mi opinión sobre el “concepto mediterráneo “
La impresión al llegar al lobby es rara ya que entras a un cofee shop, y tienda tipo hotel, si lo comparo con otro concepto anterior debo decir que me gustaba más antes. Cuando llegabas eras recibido con una toalla refrescante, una bebida y una sala donde comenzabas a sentir que llegabas a tu segunda casa. Teníamos acceso a todos los restaurantes de Paradisus y Gran Cana,ahora solo tenemos disponible tres restaurantes en Zel y a su disponibilidad. En resumen el hotel es genial pero hay detalles que nunca debieron cambiar.

Partner

10/10

Exceptional

14 Jun 2026

Heidy Linet

Excelente me encantó en servicio las atenciones todo

Partner

10/10

Exceptional

13 Jun 2026

Chineme

Amazing place, everyone there is nice and the master suite is incredible

Partner

6/10

Pleasant

13 Jun 2026

Kirsy

First, the hotel is not for families because they don't provide food for kids. Second, the adult was smoking in the activities area as if it were nothing, but they don't any prohibited sign anywhere. Third, we have to wait until 6 o’clock for the room to be ready, and when they give us the phone for service, it never works. The room service didn't pass through the room for cleaning, and I had to be texting all the time with the guy who processed our check-in. And the bartenders have to be trained because most of them didn't know how to make a real margarita. Therefore, the only thing that I consider good is the activities that they did during the day.

Family_with_children

10/10

Exceptional

12 Jun 2026

Maria

El servicio y todo lo demás es espectacular

4/10

Poor

11 Jun 2026

Jamie

While Zel had some positives, our overall experience was disappointing. We were not given the two-bed room we requested and had to settle for one bed and a pullout couch.

The dining experience was inconsistent, with buffet closures and limited communication from staff. Palma Real next door offered a much better buffet, and Volcan was the only restaurant that consistently stood out. Our butler, Frank, was very helpful and made the experience smoother.

Despite being marketed as a wellness resort, activities were limited and the resort lacked energy, especially in the evenings. Guests looking for nightlife will likely be disappointed, though Fun Republic provided some entertainment options nearby.

The resort felt more Mediterranean than Caribbean, lacking much of the local Dominican atmosphere. Zel is best suited for travelers seeking a quiet, relaxing getaway rather than a balance of relaxation and fun.

Overall, the resort has potential, but it still feels like a property that is working through growing pains.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Nicolgri

Nice and peaceful hotel, if you are looking for relaxation this is the right place, the staff was very friendly and helpful. Food is nice and glp1 friendly.

Family

10/10

Exceptional

09 Jun 2026

sabrina

room service was not good at all wen it came to ordering food and the buffet style food selection was horrible…but overall it was a beautiful stay….definitely recommend the property….
the restaurant was good.

Partner

8/10

Excellent

09 Jun 2026

Rusty

Room service was slow and food was not right not much of a selection for sure don’t go thinking your going to get a lot of good sweets or things you love is different types of foods .

Family_with_children

8/10

Excellent

08 Jun 2026

Ayendi

Loved this resort and all the activities there are to do!

Partner

10/10

Exceptional

08 Jun 2026

Rosa Maria Tablada

El hotel muy bonito. Romina muy amable y atenta desde el primer dia nos ayudó y guió en todo lo que necesitábamos. Algunas personas del staff eran amables. La piscina cool. No había muchas actividades por hacer pero nos ayudó a desconectar un poco de todo. La comida en Parda muy rica. Pero comida en Volcano y la atención fueron malas. El beach club 10/10 pero la comida y el servicio 4/10. Nos sentamos con mi esposo en el pool bar y nunca llegaron a atendernos. Solo pasaba y pasaba staff y nunca se paraban a preguntar si queríamos algo. Todo el cuarto es un 10/10.

Partner

6/10

Pleasant

07 Jun 2026

Mira

Staff was slow to help, almost off not understanding your request. Their phones were more important than helping the guests.

Family

10/10

Exceptional

07 Jun 2026

Danya

Great resort overall ! Food, service everything was great!

10/10

Exceptional

07 Jun 2026

Jesús Rodríguez

Todo excelente, muy buen servicio y la comida de primera. Altamente recomendado.

Family

8/10

Excellent

06 Jun 2026

Kathryn

We stayed in the 2 bed master suite (not with direct pool access). The room was spacious and lovely. The only downside was it had a number of mosquitoes inside, and squished on walls etc in several places. The pools at the resort are nice, quiet and easy to find a lounger. The food is average to above average in some

10/10

Exceptional

06 Jun 2026

Luis

El Hotel Zel en Punta Cana se cataracteriza por la atención al huesped. El servicio de todos sus empleados es EXCELENTE, muy atentos, amables y serviciales. Es un hotel dirigido al descanso, buena gastronomía y ambiente tranquilo.
Felicito a Victor en la discoteca, Juan en la recepción y atención en los diferentes restaurantes dentro del zhotel y la playa.

Partner

10/10

Exceptional

06 Jun 2026

Alfred

Los baños comunes deben tener cambiadores para bebés

Family_with_children