Melia Punta Cana Beach A Wellness AI Resort

Dominican Republic , Punta Cana
PUNTA CANA, Playas de Bávaro
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100 reviews shown

8/10

Excellent

18 Jun 2026

JOHN

Drinks at the pool bar weren't very strong. I don't believe I ran into a single intoxicated person at the resort pool over my 4 days there. That was a little weird considering the World Cup was in full swing and the resort had a large number of people from the UK that were very much into the celebrations.
Everything else at the resort was wonderful and the staff was exceptional.

Partner

10/10

Exceptional

18 Jun 2026

Andrea Chavez

So relaxing, big property with lots to do

Partner

8/10

Excellent

18 Jun 2026

Grace Celeste

The staff was amazing and helpful. The food at all restaurants was amazing.

Friends

10/10

Exceptional

18 Jun 2026

Loren F

I have been to the DR 4 times now and stayed in 4 different places. This place blows them all away. From the easy access to beach pool, to the cleanliness, to the friendly and helpful staff. Food is decent as well. They also control the seaweed so I was in the ocean in crystal clean water everyday. The whole place was truly impressive and I will definitely come here again.

Partner

10/10

Exceptional

17 Jun 2026

michael sun

Love the vibe and pool

10/10

Exceptional

17 Jun 2026

Charlyn

Excellent

10/10

Exceptional

16 Jun 2026

kisha

The hotel was exceptional. The amenities was luxury, the hydrotherapy offer is the best I've ever had. Great spa & good food. I love that it was surrounded by plants. Always smelling ood. A EEAL WELLNESS JOURNEY. I WOULD DEFINITELY GO BACK.

Friends

10/10

Exceptional

16 Jun 2026

BIENVENIDO

I have a great time.

Self

10/10

Exceptional

16 Jun 2026

klevis

Amazing

Partner

10/10

Exceptional

16 Jun 2026

WALTER

Staff was perfect. Amenities were excellent

Partner

10/10

Exceptional

15 Jun 2026

Ana Sofia

Peaceful and relaxing place. A great hotel for a retreat, lots of health and wellness activities. The entire property was kept pristine. The beach was clean, as well as the multiple pools.
All the restaurants had delicious food and drinks.
I will definitely go back.

Partner

10/10

Exceptional

14 Jun 2026

Sacha I Falero

We enjoy our stay, Food was Great.

Partner

10/10

Exceptional

13 Jun 2026

rocio

Very nice hotel, friendly staff, pool, clean room, really enjoyed our stay including my little poppy

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Jenny

Clean room and pool

Partner

2/10

Poor

12 Jun 2026

Yuleisi

Came back with salmonella after eating a steak in one of their restaurants. Would not recommend this resort and they also try to force you to give them a review while you are there.

Partner

10/10

Exceptional

11 Jun 2026

David F

Clean room great staff

Partner

8/10

Excellent

11 Jun 2026

KARL JORDAN NSEDJEU

The staff was very helpful. I lost my Air Pods in the lobby area for almost 24h and they were able to find them for me.

The only thing I didn’t particularly enjoy was having to change room because the A/C in my first room was stuck at 24 degrees.

Food wise I think everyone should try the Tomahawk at the Quimera restaurant. It’s HUGE and the medium rare cooking was on point. I Recommend it for 2x people at least. It’s just too freakin big. (9/10)

Friends

6/10

Pleasant

11 Jun 2026

Darla T.

Our stay at Melia Wellness All-Inclusive started well with a smooth check-in and a beautiful property. However, the experience quickly became disappointing.

We were encouraged to upgrade to The Level based on promises of a private beach and exclusive pools. In reality, the upgrade mainly provided a room closer to the beach and access to one additional restaurant. The beach is not private, and the pools are shared with other guests, making the upgrade feel misleading and not worth the extra cost.

The biggest issue was the service. We have stayed at many all-inclusive resorts and have never experienced such a lack of attentiveness. There was no drink service at the beach or pools, and the pool bar was consistently understaffed. Waiting 20–30 minutes for a drink was common. The level of hospitality simply did not meet expectations for a resort of this caliber.

We were also repeatedly approached by staff asking us to leave positive reviews using QR codes, including during checkout. This made many of the perfect online ratings seem less authentic.

Punta Cana is beautiful, and we will definitely return, but we would not stay at a Melia property again. Based on our experience, this resort is a 3 out of 5 at best.

Partner

10/10

Exceptional

11 Jun 2026

Sarah

Great everything! Beautiful grounds and friendly staff!

Family

10/10

Exceptional

11 Jun 2026

Maria

The staff is amazing. At check in Juaneiry was very professional. She was kind, enthusiastic, funny and helpful. At the restaurant Miguel made sure everything was Ok. The ladies and gentlemen that work there were always willing to assist to fulfill our needs.
We called front desk at 4:20 am. For an electrical failure, and in less than 10 minutes we had the electrician solving the issue.
Our room was neat. The only improvement needed was the minifridge. The temperature was not cold enough.
Regarding the rooms close to the events, it would be a plus to have a room with antiimpact doors to avoid the noise while you sleep, or count with ear plugs to have a restful sleep.

Partner

2/10

Poor

10 Jun 2026

Julianne

My husband and I stayed at Melia Punta Cana Beach Wellness Resort. While the property is beautiful, the experience was disappointing due to poor management, inconsistent service, and lack of maintenance.
From arrival, staff were unfriendly and offered little guidance. We were passed between employees and often felt like an inconvenience. Check-in was no better, and staff failed to mention that the restaurant reservation kiosk does not work on guests' first day, wasting our time.
We booked a package that included daily massages, but were initially told this benefit had been canceled. Thankfully, the spa eventually honored it and was one of the highlights of our stay.
We stayed on The Level side and found roaches in our room. The room was poorly maintained, stained, and housekeeping rarely occurred unless requested. The pools and fountains also appeared dirty and poorly maintained.
For a wellness resort, relaxation was surprisingly difficult. Loud music played at The Level pool, the gym was extremely small, and staff constantly approached us to sell upgrades, excursions, or request positive reviews. Even while waiting for airport transportation, we were approached multiple times about completing surveys.
The food was bland and often seemed watered down, including drinks and smoothies. On our final night, my husband became ill after dining at Mar de Sal.

The spa and landscaping were excellent, and Alejandro Estrellas deserves recognition for being genuinely helpful.

Partner

8/10

Excellent

10 Jun 2026

Hilda

Property was very nice and super clean staff very helpful and accommodating. The only not so great thing was the buffet style food options. I was not impressed either the variety like at other neighboring resorts.

Partner

10/10

Exceptional

10 Jun 2026

Rabea

Amazing service

Partner

10/10

Exceptional

10 Jun 2026

Sondra

My family of 8 adults, enjoyed all of the amenities, and special attention shown to us by Alejandro. He was very helpful assisting us with dinners, spa, anything we needed -he was there!
Highly recommend this beautiful resort, and upgrading to the Level!

Family

8/10

Excellent

08 Jun 2026

linda

We were a group of 13 people get reservations for restaurants was a little bit difficult but we made it to three different restaurants. Food was amazing every where. We were staying a Level and moving to the general lobby was slow because they don’t have enough carts to move people around. But the drivers were really nice and patient with the situation.

Friends

10/10

Exceptional

08 Jun 2026

Richard Vann

The staff are incredibly friendly and accommodating, making every guest feel welcome. The swim-up bar is excellent and offers a beautiful view, creating a perfect spot to relax. The housekeeping team is honest, reliable, and easy to get along with, providing outstanding service throughout the stay. The resort’s peaceful and tranquil atmosphere is one of its best features, making it an ideal place to unwind. The food is delicious and offers a great variety. The only downside is that there are no designated smoking areas, so cigar smoke can be present in some areas. Guests with cigar smoke allergies or sensitivities should keep this in mind. Overall, it was a wonderful experience.

Partner

8/10

Excellent

07 Jun 2026

Francisco Palma

No pudimos bañarnos el la playa el agua huele a podrido del sargazo

Partner

10/10

Exceptional

07 Jun 2026

Kosisochukwu

Evereting was exelent , will be back

10/10

Exceptional

07 Jun 2026

Iyana

Such a great experience

10/10

Exceptional

06 Jun 2026

Boris

Lovely resort, with lovely people!!!!

Self

8/10

Excellent

06 Jun 2026

MARIA T

Staff and place was friendly

Friends

4/10

Poor

05 Jun 2026

Danna

Given the wrong room after confirming two beds at check in. Staff friendly at the front but gave wrong info and never came to get our bags at checkout. We had to walk halfway with 5 bags to get assistance. Rooms outdated, had a smell. Shower made loud noises. Pool is very nice but that was all. Food was 4/10.

Friends

10/10

Exceptional

04 Jun 2026

Javier

Good place to stat

Partner

10/10

Exceptional

04 Jun 2026

Yajaira

We had an amazing stay at this resort! From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure we had a wonderful experience. Everyone was friendly, professional, and always willing to help with a smile specially Jean Geto Jerome
The food was excellent, and the resort itself was clean, comfortable, and well-maintained, making it the perfect place to relax and enjoy our vacation.

Partner

10/10

Exceptional

03 Jun 2026

Prakaythip

I think there needs to be more land food options at the restaurants. I feel as though most of the options were seafood related. That is really my only complaint!

Partner

8/10

Excellent

03 Jun 2026

Tara Renee

The grounds are beautifully maintained & very clean, including the pool area & beach. There are several good dining options & the daily activities were diverse & enjoyable.The room was spacious & spotless, although some updates are needed throughout the property. Unfortunately, service did not meet the standards I expect from a Meliá resort. At the swim-up bar, bartenders often seemed more interested in talking amongst themselves than assisting guests. The staff was also extremely persistent about scheduling Circle Membership presentations, regardless of whether guests were already members. The \"free lobster or steak dinner\" offer turns into repeated pressure to attend a sales meeting. Communication between staff & guests needs improvement. Dining reservations are made for you but finding out where and when you're dining often requires tracking down multiple staff members.The gym is disappointing—very small, not at all a resort fitness center & the ceiling was leaking during our stay. Not what you imagine from a Wellness Center. Spa is mediocre. There was no staff available to direct guests, towels were unavailable, amenities were empty & the overall service was ok at best. Guests receive a coupon book at check-in that includes 4-$80 spa vouchers but it is not clearly explained that only 1 voucher of $20 can be used per visit. Overall we had a good trip thanks to the beautiful grounds, & enjoyable activities but don't expect clear communication or exceptional service.

Partner

6/10

Pleasant

03 Jun 2026

sergio

melia Punta, Cana Beach, and resorts have beautiful grounds have been coming for over 10 years, but it seems that they’re focus on beach and Caribbean water has been a disappointment beach chairs, cabanas all in disarray no upkeep walking the beach between the water and the sand nothing but seaweed very disappointing spent most of my time at the pool we’re I can do in my community and Nj

Family

6/10

Pleasant

03 Jun 2026

Salena Esqueen

The grounds of the property, pool, restaurants, and beaches are excellent and beautiful. The downfall came with the horrible communication and management of of how things are done with the front desk (Annie) making mistakes with giving us the wrong room at first, giving us incorrect information about the massage timing special, and then checking us out one day earlier that our wristbands stopped working when we went to our room and had to get it activated again at the front desk. The wait time for the shuttles can be better, especially if you kno breakfast and dinner reservations are your peak times. It seems the wait for the shuttle is a long way during these timeframes. Problems reserving the restaurants at Serendipia. No one seems to actually help you with this and it would be nice if you actually get a person to stand by the machine to help the guest. The last issue was being told the delivery charge everytime for room service of $10 and them not knowing or checking my account that I have Expedia perks and it's free. So this was an issue every time. For me to handle these issues felt like I was working instead of enjoying my vacation. I will say thank goodness you have WhatsApp and guest service calling the room to help with all these issues that occurred. If they can get this right this has the potential of a 5 star but when you can't get the front desk and other issues correct it make it a 3 star resort.

Friends

8/10

Excellent

02 Jun 2026

Kyle

Nice

Friends

10/10

Exceptional

01 Jun 2026

Angela

Absolutely loved the resort. Shows each night were fun to see, room was clean, pool was gorgeous and beach was wonderful!

Friends

10/10

Exceptional

31 May 2026

Brandon

Great resort, delicious foods and plenty of activities throughout the day. We came during the seagrass season and it was unfortunate but other than that definitely recommend it.

Partner

6/10

Pleasant

31 May 2026

Jurnee

The resort is beautiful and the views are definitely the best part. It’s a great place for pictures, and the property itself is very large. However, that size became a major downside during our stay.

We were told the shuttles run every 12 minutes, but that was not our experience at all. The main pool, beach access, and buffets are on the opposite side of the property, which can be about a 20-minute walk in the heat. We ended up doing far more walking than expected and I even left with blisters on my feet.

We were also told upon arrival that the bar and snack bar were open 24 hours. During our 5-day stay, the bar closed around midnight every night and the snack bar was never open late when we checked.

The service at the bars was disappointing. It often took 10+ minutes just to get a drink, and the staff generally seemed uninterested. Compared to other all-inclusive resorts I’ve visited, the service was lacking.

The food was decent but nothing memorable. Overall, the beautiful scenery was the highlight of the trip, but due to the transportation issues, inconsistent information, and slow service, I personally would not stay here again.

Friends

8/10

Excellent

30 May 2026

Maira

Everything was great except the buggies were not available most of the time. I had to walk my whole stay from building 17 to the pool or beach. Vise versa on my way back to the room no buggies passed. They need more buggies running to transport guests. Also buggies just for employees most of the time it was employees on them and guest had to walk.

Family

10/10

Exceptional

30 May 2026

Paul

Melia Punta Cana was excelente
A suggesting will be to introduce keto diet options, since it is a wellness center

Partner

10/10

Exceptional

30 May 2026

John

Great

Family

10/10

Exceptional

30 May 2026

Secret

Me encanta Este hotel,en especial sus animadores greylin y yafreysi muy buenas!!

Partner

10/10

Exceptional

30 May 2026

Aleksandr

This is a very good resort for relaxation. To get into the restaurant, make reservations in advance, preferably upon arrival, or ask at reception. The buffets are free, the food is good, and the pools and beach are clean. I recommend it.

Family

10/10

Exceptional

29 May 2026

Megan Leigh

Beatiful property and 5 star entertainment

Partner

6/10

Pleasant

29 May 2026

Kristina

Property needs to have more active running shuttles !!

Partner

10/10

Exceptional

28 May 2026

Zaydani

All the staff are excellent and very attentive.

Partner

10/10

Exceptional

28 May 2026

Emilio

The room was spacious and very clean housekeeping was very good the food was great with lots of choices the spa services were excellent the pools and beach and gardens was kept clean and well maintained everything went very smoothly thanks to the friendly and helpful staff who went out if their way to make you feel at home and welcome

Partner

10/10

Exceptional

27 May 2026

Charlot

I had an absolutely wonderful stay at Meliá Hotel. The resort itself is beautiful, spotless, and incredibly relaxing, but what truly made the experience exceptional was the staff. Every single member of the team went above and beyond to make sure I was comfortable and well looked after throughout my stay.

As someone with Celiac disease, travelling can sometimes be stressful when it comes to food and dining options, but the staff were outstanding. They took my dietary requirements seriously, explained gluten-free options carefully, and always made me feel safe and reassured during every meal. Their attention to detail and kindness genuinely made such a difference to my holiday experience.

The service across the hotel was warm, professional, and welcoming from start to finish. The added touches, including the complimentary massage for booking, made the stay feel even more special and luxurious.

Thank you to the entire team for making my trip so memorable. I would highly recommend this hotel to anyone looking for a beautiful destination with exceptional customer service — especially anyone travelling with dietary requirements.

Partner

10/10

Exceptional

26 May 2026

Chloe

Amazing experience, location, staff, spa , beach, amenities, location, safety. Great for solo travel. Wellness adults only is the way to go.

Self

10/10

Exceptional

26 May 2026

Zar-Yaab

had such a great time at this resort !! such a peaceful and relaxing environment and the staff was so sweet and helpful !

Partner

10/10

Exceptional

25 May 2026

Yaniris Garcia

Would visit again.

Friends

6/10

Pleasant

25 May 2026

Siauna

Greylin was fantastico

Friends

10/10

Exceptional

25 May 2026

Isobel

Super relaxing stay that lived up to expectations, would highly recommend!

Partner

10/10

Exceptional

25 May 2026

Kristy

The Melia Wellness Adults Only was excellent. The moment you pull up to the lobby, you'll see the grounds are gorgeous and beautifully maintained. The lobby is meticulously clean and zen-like, so we actually spent quite a bit of time there attending shows and relaxing with drinks at the bar. The rooms are cleaned very well and mini bar stocked daily. The cleanliness of the resort is top-notch. The extra bath amenities like, toothbrush, toothpaste, nail file, razors, etc are a very nice touch. I especially liked the scented toilet paper, robes and slippers! This is a very large resort so using the golf cart shuttles to/from the lobby from my building near the pool were a must. The wait time can sometimes be 10-15 minutes during peak times like immediately after the nightly entertainment. The breakfast/lunch buffet was good, but the dinner buffet was excellent. I would rate the food better than most resorts. There are also nice reservation only options as well. The main pool was fun with the daily activities and swim up bar. Bartenders at the swim up were a lot of fun. A nice feature of the resort is the use of glass drinkware at the buffets and nice plastic drinkware at the pool and beach. No ugly disposable plastic cups to be seen! The beach is cleaned every night and seaweed is noticeably less than the surrounding resorts. Overall, this is a fantastic place for the price.

Family

6/10

Pleasant

25 May 2026

Isaul

Room was nice and clean.
Front desk - good service, got a few calle from then just to check if everything was good with my room or if I needed anything.
Pool was very clean but the girl doing the aqua gym was had a rude attitude all the time towards the people in the pool and even her own co-worker. That made several people not wanted to participate. Some of the servers at restaurants had a good service and attitude but other kind of rude, not caring what we requested at the table.

Family

10/10

Exceptional

24 May 2026

Kathalin

Loved our time at the Melia! Great customer service and facilities. Great night shows and food. Enjoyed the spa a lot and all activities coordinated during the day by the hotel. Wish I could use my Expedia Coupons all at a once and not fractionalized. Looking forward to go back!

Partner

8/10

Excellent

23 May 2026

Darren

The hotel is beautiful and the grounds are impeccably maintained, The environment is pleasant and vast majority of staff very helpful and pleasant.Unfortunately our stay was marred by the unprofessional handling of a booking error and subsequent interactions regarding \"The Level\" access.
Initially, we were granted Level access through our Expedia Rewards membership. However, when we attempted to book the Level restaurants, we were given conflicting information. After being told by the concierge that we were limited to a single visit, we left a 3-star review reflecting this restriction and ambiguity around the Level Service.
Following the review, the concierge contacted us via text to admit a mistake had been made and offered restaurant access for the duration of our stay. Unfortunately, the self-service booking system still did not function for us, and the repeated follow-up calls and texts from the concierge became intrusive rather than helpful. Because we could not book independently and wished to avoid further awkward confrontations, we stopped using the service entirely.
Another unprofessional aspect of our stay occurred during checkout. We were explicitly asked to change our 3-star review to a 5-star rating, and we were subsequently pressured by two additional staff members to do the same while waiting to depart. This, combined with an aggressive approach from the excursion sales staff, felt pushy and uncalled for.
A good stay soured by a few staff members.

Partner

10/10

Exceptional

23 May 2026

pantea

Perfect stay!

8/10

Excellent

22 May 2026

austin allen

Great experience — I would highly recommend this place!
The only minor annoyances were getting to the lobby. You either have to wait about 15 minutes for a cart to come by, or walk a long way. Other than that, they cart your luggage to your room, which is super convenient. The bars can be a bit slow (it sometimes takes a while to get your drink), but everything else was amazing. The massage was especially top-tier!
The rooms were clean, and the staff were all very friendly. It’s also an adults-only vibe with no kids around, which was perfect. The excursions they recommended were awesome too — and those were kid-free as well.

Partner

10/10

Exceptional

22 May 2026

Alvin

Was amazing

Partner

6/10

Pleasant

19 May 2026

Hector Josue

The pool was amazing

Partner

8/10

Excellent

18 May 2026

Laura

Nice resort with very friendly staff. Pool area could use a refresh and the food in the main buffet was nothing special but all in all I would recommend and the staff made it a very enjoyable experience

Friends

6/10

Pleasant

18 May 2026

Alexis Safo

Where do I begin. After months of planning and research we (my two girlfriends and I) chose to stay here. The idea of an adults 4-5 star WELLNESS spa resort was very appealing.
I proactively sent an emailed the resort on April 28th to share that we would be booking separate rooms but would feel safe if our rooms were located near one another. Our request was honored and we were placed in adjacent rooms and one very near by.
We were told to go to buffet for lunch and we could make dinner reservations there for the night.
As soon as we arrived to the host stand we were told that we could NOT reserve any dinner on the first night and we would have to go to the buffet for dinner, we were able to talk to someone to have dinner at the LEVEL.

That night my friend experienced an infestation of bugs from 10pm-12am after staff gaslighted her by “cleaning” and telling her there were no other rooms available she was finally moved after midnight to room on the opposite side of the resort that was significantly less than she payed for.
After taking a hard stance and the manager witnessing the video
Of the infestation she was given the master suite and we wee all upgraded to the Level.
Takeaways:
-SERENDIPITY BUFFET IS AWFUL FOOD
-AT NIGHT CATS EAT OFF THE TABLE AT THE LEVEL RESTAURANT (ITS UNSANITARY AND GROSS)
-UPGRADE TO THE LEVEL
-THE MAIN BARS DO NOT SERVE PREMIUM SPIRITS
-ADRIANA, THE LEVEL STAFF ARE AMAZING
-THIS IS A 3 STAR RESORT. LEVEL ACESS MAKES IT A 3.5

Friends

10/10

Exceptional

18 May 2026

Lori

Everything was wonderful

Friends

10/10

Exceptional

18 May 2026

Joshua

Amazon resort !

Partner

10/10

Exceptional

17 May 2026

Brianna

Great!

8/10

Excellent

17 May 2026

Dmitri

Everything was good. Food was very good with a lot of choices. Beach was the best part. Very clean with no big ways. Please bring mosquitoes repellent, they are very wild , specially during the night time.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Jacob Emanuel

This was by far the most amazing time me and wife could’ve had the resort food was great with so many options. The pool was super clean.The room was perfect.The staff was absolutely awesome everyone from waiters to the drivers of the trolleys. There’s a group of about 8 young workers, they work so hard to get the party going from the pool aerobics to the lobby conga lines they made our day every day.leurys,Jazmin and Jeremy were part of this group they were the absolute best so we will be back forsure.

Partner

2/10

Poor

13 May 2026

Ryan

I have never had a worse vacation in my life. Upon arrival the staff was extremely unfriendly and not helpful. We had issues with getting a room with two beds. The room we got was not clean and had flies and mosquitoes everywhere, dirty shower with hair (not ours). We complained and were assisted with getting the room “fumigated and deep cleaned” the next day. That same day we came home from dinner to our door left open and unlocked for anyone to steal our belongings. Upon entering the room and showering there was a cockroach in the bathroom. We called the front desk they sent someone (a whole hour later) who sprayed chemicals. After he sprayed we saw SIX more roaches that were massive.. absolutely disgusting. We then got another room for the night (after having to lug all our luggage to lobby at 1am). They had no rooms with two beds so my friend had to sleep on a COT for the night. The next day they got us a THIRD room and “upgraded” us. They tried to make me sign an agreement to not leave a review to which I refused. The majority of the food was not good whatsoever. The property is huge and the shuttles are hard to catch they do not run often enough. We did have help from Natividad at the front desk. She was wonderful at doing everything she could to improve our stay but unfortunately after everything that took place our vacation was ruined. I went for my 30th birthday thinking it would be fun and relaxing it was anything but that. Would never recommend anyone stay here.

Friends

10/10

Exceptional

13 May 2026

Myla

We were at Melia Wellness last year. We had Jean Geto and requested to have him again this year. He is amazing! Very friendly and accommodating. He helped made our stay memorable.

The food was delicious and pools were incredible. We also enjoyed the nightly shows. We would definitely recommend the place to our friends.

Partner

8/10

Excellent

13 May 2026

Luis

Pool was enjoyable!

Self

8/10

Excellent

13 May 2026

Santiago

Habitación muy hermosa, personal muy atento, pero esperaba un poquito más de la comida, lamentable muchas moscas en el buffet y nos intoxicamos. Todo muy distante

Family

8/10

Excellent

11 May 2026

Antonise

The food at this resort was amazing. The only restaurant that did not hit for us was the Mediterranean. The alcohol all over the resort is very very very weak and I am not a big drinker.
Llyeris and Maria, whom led the bike tour, were full of energy and informative.
Felix helped us to and from our room. Each time with a smile on his face and willingness to help.
Frandy was a great concierge and provided us with assistance whenever necessary.
My hair got messed up during the trip so I went over to Spa on the Caribe/Family side. Although the spa was great, the carts there only cater to the level staff. I waited close to 30 mins to be picked up while being passed multiple times.
The staff over at the Level, was not very friendly. I asked for directions when I first arrived and they stared at me and one even ignored me.
However, most of the staff on the resort were very pleasant.
Dinner on the beach was very mid. Wouldn’t recommend unless you’re wanting just the experience. However, there are mosquitoes and not much of a view.
The buffet or the Vietnamese restaurant are at the top of the list for me.
The rooms are a little run down in my opinion but the experience as a whole makes it satisfactory

Partner

2/10

Poor

11 May 2026

CARMEN

Where do i start (Im Dominican and have stayed in plenty of hotels in Punta Cana)

check in: staff are slow, it was HOT(barely any fans), there was no welcome drink or towel to clean your hands. The trolley train is SLOW and does not come around often, if your room is on the 2nd fl good luck, the staff will carry one bag, you have to carry the rest(no elevator)

Rooms: could use upgrades, there was paint splatter on the fridge, plaster on the wall, ac in my room was not cooling at temp set, i had to call for hot water, GOOD LUCK getting someone to take an order for room service (i called 6x and was left on hold, i went to sleep hungry). The QR code on the map they provide is tiny and its difficult to scan. The night snack bar is a joke.

Food: MEDIOCRE....i had the upgrade \"Level\", I was not impressed.

Drinks: Bring your own liquor, the alcohol in the hotel is not top shelf. Not enough staff to make drinks. NO STAFF TO TAKE ANY ORDERS BY THE POOL (first time Ive experienced this in a all inclusive)

Pool: older, no music, NO STAFF TO ORDER DRINKS/FOOD. They take the \"wellness\" very serious, you have to get up and get your own drinks. Minimal entertainment. Wine:poor quality.

The night entertainment was nice and our group enjoyed.

Overall, I was not happy and would not recommend.

Partner

10/10

Exceptional

11 May 2026

Virginia

Great property, rooms are spacious and clean, special thanks to Ruth de la Pena in concierge very attentive and professional.At the Spa we want to mention Marina, Alvaro, Yonathan and Walquidea for a fantastic day at the Spa, at the Lobby Bar to Jose (Bartender) “very fun young guy” thank you very much see you next time.

Partner

10/10

Exceptional

10 May 2026

Pedro Afonso

Resort is great, but bartenders can be more friendly. Food could offer a little more variety.

Partner

8/10

Excellent

10 May 2026

Fadil

It a great property with a beautiful beach, well maintained grounds, good amenities, excellent staff.
The food is OK but the choices are very limited and they also add sugar to yogurt and some juices which really doesn’t make sense.
There are so many mosquitoes that I would definitely not go back this resort.

Family

10/10

Exceptional

10 May 2026

Salvatore

My family of 5 and I enjoyed a week long restful vacation at this particular resort. The restaurants , buffet, wait staff, cooks were attentive and very engaging with the public. I personally enjoyed the omelette station cook which was a very nice man making sure the omelette was on point every morning. Frandy our appointed concierge was in touch with our family daily from morning to evening making sure all our needs were taken care of. Frandy, went above and beyond making sure my kids were up to speed with all the amenities the resort had to offer. Quite frankly, Frandy made the trip a 10 out of 10. The resort is lucky to have Frandy and a team to back him.

10/10

Exceptional

09 May 2026

Erkan

Everything was amazing. The pool and the beach were wonderful. The room was clean. The staff is amazing and friendly and the food was at half bad. I would 100% come back again which I might next year.

Partner

8/10

Excellent

07 May 2026

Jessica

The pool was beautiful but very dirty and the water level was very low. t
The pool bar was ok, the bar tender was kind of rude.. and the drinks were better at the other bar.

Friends

10/10

Exceptional

06 May 2026

Stacie

Melia Punta Cana Beach now holds a special place in my friends and I's hearts. We went there for a girls trip and to celebrate 2 out of 4 of our birthdays. From check in to check out we recieved fhe best hospitality from everyone. The food was great and had a very good variety daily. I especially loved that they included local favourites into every meal and lots of freah fruits ans vegtables. It is definately a wellness hotel and you got that in almost wvery moment. We were surprised wifhba birthday cake and sparkling wine and when we needed assistance someone was there anytime of the day. I have to give special mention to Frandy, Jacinth, Ruth & Karen from Guest services AWESOME TEAM!! Robert, Nico & Wilfred our awesome bellmen and drivers around the property, Renzo & Benjamin from the service staff, Pedro from the pool/towels area, Brandy and last but not least Cebi from the main gate. WELL DONE TEAM MELIA!!! Thank you very much for making feel so much at home during our stay. Lots of love from Jamaica 🇯🇲

10/10

Exceptional

05 May 2026

Stephen

The grounds were well maintained. The staff were friendly and helpful. The pool area was amazing. The resort was quiet and relaxing. just what we were looking for.

Partner

10/10

Exceptional

04 May 2026

Jose Ramon

Es un lugar excelente para despejar la mente y descansar por unos días. El personal es sumamente atento; en especial, un empleado que dio la milla extra al asegurarse de que estuviéramos en la habitación correcta y al aclarar todas nuestras dudas. Ese empleado fue Tomás Aquino Santos.

Partner

10/10

Exceptional

03 May 2026

Adekunle

One of the best resort I have visited by far. The ambiance Organization and intentionality displayed in everything at the resort stands it apart. Nothing was left to chance the staff understands client satisfaction and delivers top notch services always. The front desk, cart drivers and other staff were all friendly and ever willing to help. The restaurants deliver a whole range of satisfying meals that making a choice becomes difficult the buffet was fantastic. The Cocotal golf course was impressive and I had fun playing its very generous fairways while enjoying the discounts associated for staying at Melia. We totally enjoyed our stay and looking forward to a return very soon.

Partner

8/10

Excellent

02 May 2026

Stacy

The entertainment was great.

Partner

10/10

Exceptional

02 May 2026

Tonja

Staff was exceptional, received a few extra perks from booking with Expedia. Only down side was they are not handicap accessible for a few things. The rooms had a step in 2 areas, and the ramps are a little steep in the main lobby. They did have a walkway to the beach for wheelchairs, but only one spot. The pool did have an incline for handicap accessibility, but no handicap spots to park a wheelchair.
The buffets were great, with different items every day.
But I can't speak highly enough of the staff. Every one we ran into was polite, and tried to make sure we had a wonderful time. Even lawn maintenance would help with the wheelchair.
We also used the spa services. Some are a little pricey, but I will say that you do get your moneys worth. They were well.worth it.

Friends

10/10

Exceptional

02 May 2026

Richard

Excellent spa and staff

10/10

Exceptional

02 May 2026

Maristella

My favorite place to be is Melia Punta Cana Level! I feel so taken care of and welcomed by Eddie Sambos. I can’t say enough about the amazing and lovely staff! Adrenna and Carmone at the bar are always my girls to go to for a morning coffee or mid day pick me up! My favorite part is the surprise entertainment at the end of the night, the Dominican night one taking the cake. And then ending my night at the rooftop at Quimera, singing, dancing and enjoying the atmosphere. Walking the grounds are gorgeous and peaceful, day or night. As a clean freak, my room was always clean and tidy and the mini bar is always stacked! My next trip is already booked for my 10th visit here!

Partner

10/10

Exceptional

01 May 2026

Willa-jeanne

Everything was great

10/10

Exceptional

30 Apr 2026

Deirdre

Just came to Meliá Punta Cana The Level with my family for the first time. Everything about this stay was so wonderful and amazing. I can’t wait to come back.

Very grateful to our concierge Eddie Sambo who facilitated me getting another room when I arrived, as I was a little uncomfortable being on the ground floor and in a building all by myself away from other family. He made this happen quickly, and I was so grateful for that. Also appreciated him getting our reservations to all the restaurants as well as our taxi back to the airport.

Miguel and Yeuridis were so lovely at The Level restaurant. They were so attentive every morning at breakfast as well as one of our dinners there and lunch. They made us feel welcome each day and went out of their way to help us with everything. Albania was so wonderful greeting us and getting our tables. A HUGE shoutout to Carmen R. at The Level restaurant too. She can’t be happy every morning with the best Dominican coffee. she set the tone each day with the warmest greeting. I am going to miss seeing her everyday!

Thank you to all the amazing staff at the spa! Best massage ever. Thank you to all the drivers and landscapers are so kind and warm.

My only challenge during my stay is I had barely warm water in my shower. Otherwise? Perfection!

This place is so special. Can’t wait to return! ❤️🌺

Family

10/10

Exceptional

30 Apr 2026

Aidan Mark

This was a return trip for my family and me to The Level. It was worth it for the expedited check in alone! Baths could use some updating, overall the rooms were lovely and mini fridges well stocked. The grounds are tranquil and beautifully maintained. Water features need some work, filtration was so poor I was concerned about the health of the turtles and other critters. A highlight was our trip to the spa, such a treat! Food was consistently good and the vegan and vegetarian options appreciated. Desserts were just fair. We particularly enjoyed Quimera (although it was slow). All of the resort staff were impressively friendly but our favorites were at Quimera. Carmen Rodriguez greeted me so pleasantly each morning and took excellent care of me in the coffee department. I miss her already!! Despite how hard she works, she always made time to welcome me and ensured my drink was perfect. Our waiter Miguel was also very helpful and accommodating. Hostess Albania was a delight and encouraged me with my limited Spanish. We kept one of our servers, Yeuridis busy yet he was very attentive and so polite. Truly the staff are exceptional! Concierge Eddie Sambo kindly made all of our dinner and transportation reservations. He also assisted in helping one of my relatives switch rooms so the family could be nearby one another. It made a big difference! We did really miss our first concierge team, Juan and Jose though. It’s a beautiful resort and felt safe. We will absolutely return.

10/10

Exceptional

29 Apr 2026

Valon

No complaints!
I definitely will be back!

Self

4/10

Poor

29 Apr 2026

Hector

It’s just not a place worth the time and money. The beach’s footprint is small, the food is average on a good day. Do not pay more to eat at The Level. I wouldn’t feed that food to my dogs. Honestly, just not something I would recommend.

Partner

10/10

Exceptional

29 Apr 2026

Olga

Service and concierge were great!

Family

6/10

Pleasant

28 Apr 2026

paulo

Not welcoming on reception, they just point to your room on the map and give you your key, no bell boys, no explanation of resort facilities. Unless you upgrade to Level which we did the second day, the rooms are very outdated and far from beach and breakfast (15m walk) trollies are very few, about every 20 m or more. Even the Level rooms have issues, our shower head was broken. Don’t believe any of the google reviews, guest are constantly approached at lunch, the staff ask you how lunch was and if you would like to give them a review and wait until you do it in front of them, I seen it multiple times.

6/10

Pleasant

28 Apr 2026

Danielle

property was great

Family