The Mou Hotel

6/10

Pleasant

06 Apr 2026

Shannon

The room was nice enough for Cambodia and they didn't complain when i arrived at Midnight. I guess my only complaint would be that when you reserve a room for 3 people you would expect 3 towels and 3 pillows. My wife and daughter had to share an almost see through towel and I used some of my packed clothes as a pillow so that my wife and daughter could have the real pillows.

Self

6/10

Pleasant

01 Apr 2026

Irving

The air conditioner on the third floor did not work well at all. Also, the Internet was very spotty. I had to hold my phone in certain areas of the room just to have access. The staff was excellent. Very helpful and accommodating. I would have stayed longer if it was better Internet or AC.

8/10

Excellent

11 Mar 2026

Jordon

Good value. Could improve a number of things, but overall, was appropriately rated and priced. I felt comfortable and location was quiet.

8/10

Excellent

16 Dec 2019

Verified traveler

The hotel is a bit run-down. But it is a good value for the money. Very nice staff

Business_and_leisure Self

6/10

Pleasant

14 Sep 2019

Verified traveler

It’s okay for a night or two to stay. Some decent coffee shops, restaurants and a convenient store nearby. My room was fine, except for the closet was very dusty and the shower area in the bathroom have no door. So water splashed everywhere when I showered.

Leisure Friends

8/10

Excellent

05 Jul 2019

Josh

Nice spot good food was upgraded due to a problem with aircon

Leisure Partner

8/10

Excellent

29 May 2019

Emma

Asia trip

They place and service is good. It was decently clean. Close to all the local street food and foodie area.

Family

4/10

Poor

23 May 2019

Marie

Unfortunately there is nothing positive about this hotel besides the super friendly staff.

Leisure Self

4/10

Poor

01 Mar 2019

KR

First room we are given smelled of cigarettes even though signs says no smoking. Second room was not cleaned at all. The floor was dirty, the bath towels were dirty, the fridge was broken and the bed was dirty. Housekeeping didn't change the bed from previous guest at all even though you can clearly see it's dirty. They just remade the bed then skipped everything else. There are only bath towels given - no hand towels or anything. Toilet paper holder is broken and hotel didn't bother fixing it. Toilet paper given were 1/4 of the roll for a 3 night stay. Elevator takes forever, therefore, had to use stairs (not bad going down 6 flights but hard in the heat going back up). Guests are allowed to smoke in the hallways next to the stairs and elevator right next to the \"no smoking\" sign. When I spoke to the staff about the smoking, their only answer is \"they're Chinese and won't listen\". Not worth the price at all and no idea how they got good ratings.

8/10

Excellent

24 Dec 2018

Verified traveler

Received smiling face from staffs and Comfortable room

10/10

Exceptional

27 Oct 2018

Peter

Nice ,clean,friendly staff.slightly out of the way from
Popular activities eg. $2 tuk tuk to riverside .Price is reasonable .😊

8/10

Excellent

27 Oct 2018

Verified traveler

All good

Nice hotel, professional service and safe environment.

Partner

6/10

Pleasant

28 Sep 2018

Verified traveler

Not one of the better hotels

Some of the staff are nice, others quite rude. Will not return.

10/10

Exceptional

02 Sep 2018

Verified traveler

It was easy to go anywhere and the room was great.

8/10

Excellent

25 Jun 2018

Jun

ok stay

it was ok stay. just for 2 nights only.. wifi slow.

10/10

Exceptional

23 May 2018

Tom

This is a lovely hotel centrally located near the Olympic stadium In Phnom Penh. There are many restaurants and a mini mart 5 minutes walk away. The staff were wonderful, the rooms were superbly clean and the beds were so comfortable. I cant recommend this hotel enough, you likely wont find a better hotel for the money than the Mou Hotel in PP!

8/10

Excellent

13 Apr 2018

Verified traveler

Nice but average hotel

The hotel staff and room were pretty average. Would recommend staying here but dont expect anything standout. The room is clean. Good washroom. Comfortable beds. A little out of the way from the riverside and main tourist attractions. Neighborhood is safe and clean though. Expect to take a tuk tuk or taxi to most places. Walking will take 30-45 mins to most tourist sites. Good tv channel options.

6/10

Pleasant

31 Mar 2018

Tan

first day didnt give me family room resason is the room rent out

Family

6/10

Pleasant

23 Mar 2018

Kristel

Terrible service

Hotel was nice and clean. But I was brutally mugged and they refused to help me. They would not let me use the phone or advise where the police station was. I was truly appalled by the male receptionist. So were the other guests. I would never ever stay there again. I think their behavior to me was beyond disgusting.

10/10

Exceptional

18 Mar 2018

Walker

Great hotel for a great price close to attractions

This is a fairly new hotel located near the Olympic Stadium. The rooms are very clean, wide, and spacious, and they DO look like the pictures posted online. I like the location - 1-2 kilometers from the main attractions, yet far enough away to where it is quiet at night. Friendly staff!

10/10

Exceptional

07 Mar 2018

Sam

Customer service!

We had a great stay at the Mou Hotel we were here for 4 nights and what really stood out was the amazing service the staff provide and how friendly they are (especially the two guys on the front desk. Despite not speaking that much English nothing was too big an ask and they were always happy to help even letting me borrow there phone at one stage.

Room is lovely and spacious and location is good as well about a $3 Tuk Tuk ride to the river but right next to Olympic stadium and pretty near central market! Great stay.

8/10

Excellent

05 Mar 2018

Jasey

Nice little place

A little bit noisy if your in the lower front rooms but it is phnom pehn. Everyone was really nice and happy got given free food and stuff. The room was clean and comfortable bed. Bathroom a bit strange in choice of colours. TV stations good, restaurants food was good. Oh Wifi was slow but probably lots of people on it.

Family

6/10

Pleasant

03 Feb 2018

Verified traveler

Only stayed overnight, so can’t say more than it was clean, functional and staff were cheery
One particular feature was the roof top bar- enjoyed views and chilling there with a cold beer

10/10

Exceptional

07 Jan 2018

Verified traveler

1st time staying was great. 2nd time something els

Stay about 3 weeks ago. Experience was great.
So I booked the same hotel again. I only wish the staff pay more attention to their work and not assume my words. But manager did more to correct the issue so I give him some credit.

6/10

Pleasant

30 Dec 2017

philip

Rubbish

Rubbish experience and I am now on the streets of pattaya. Where is my rebate and compensation? Amp

10/10

Exceptional

16 Nov 2017

Anderson

Excellent

Good location, The room was very clean and comfortable. Good Wi-fi, I would stay here again.

8/10

Excellent

09 Nov 2017

Richard

Good hotel but customer service issues

Staff was friendly and the room was very clean and modern. The coffee pot and packs of coffee they left daily in the room were much appreciated.

I only had two complaints. First, we were three adults sharing the room. We requested two keys (they are electronic keys to the rooms) but were told there was only 1 key per room. So we had to always leave the key at the desk when we split up so nobody was locked out. Having a second key would have solved the problem.
Second, when we checked out they seemed confused. I asked for a receipt and they said they couldn't! Then they asked me to wait while they checked the room. I waited at the front desk as one of the front desk staff went upstairs for maybe 5 minutes. He then returned and said I was free to go since I am guessing we hadn't stolen any towels or damaged the room. Again I requested a receipt of my stay and again they said they couldn't give me one. No explanation was given and we had a bus to catch so we left.

Family

8/10

Excellent

27 Oct 2017

Verified traveler

Great value, clean, a little noisy outside

Overall very good value for the hotel. Room is very clean and staffs are friendly! However, the room that we had was very close to the street and we could hear all the noises.

Partner

10/10

Exceptional

26 Oct 2017

Alice

Affordable and comfortable hotel

Within walking distance to food centers and tuk tuk transport. I enjoyed my tuk tuk ride everywhere especially the city centre. Local people are so friendly and nice. But the weather is too hot for me. Anyway, it was a great experience for me and my friends. The Mou Hotel is great with its value for money. The manager, a young man, was the most helpful and friendly guy which I had ever known. He helps to settle all our personal problems during our stay in the hotel. And helps to arrange our trip. We want to thank him for all he has done. Thank you.

8/10

Excellent

30 Jul 2017

Ana

Mou hotel was really good value compared to other hotels. Room was a good size and bed was comfy with good air con. I wouldn't be picky but our hotel room clearly wasn't cleaned...shower had black hair in it and door of shower was dirty. For a new hotel it was fairly dirty in general just with marks on walls and windows dirty etc. Reception staff were really nice and friendly and location was ok if you don't mind getting a 5/10 min tuk tuk they are always parked outside. Was handy place for cheaply stay and we were only in Phnom Penh for 2 nights so it did the trick!

Partner

8/10

Excellent

24 Jul 2017

Low

Allowed early check in

Let me checked in at 10.45....love it !

6/10

Pleasant

29 Jun 2017

Verified traveler

Cheap, but not worth it.

The staff was nice enough, but the facilities needed work. The sink faucet was broken, and the bathroom was not the cleanest. The sheets & comforter smelled like sweat, and the pillow had a huge hole in it. Location was \"ok\" - not much around, and don't even think about walking unless you like a dangerous life. It was cheap, and gave us shelter for the night - but really, I'd look elsewhere.

Family

6/10

Pleasant

12 Jun 2017

Verified traveler

Not perfect, good for low budget

I had to stay there for one month, the hotel is not bad and not excellent in the same time. Here are some points I would like to comment about:
- Do not expect the staff to help you if you found a cockroach or a lizard in your room. They do not kill it for some personal beliefs.
-Cleaning service do not dry after cleaning. They also throw the bed blanked on the floor while changing the sheets.
-Bathroom drain used to clog every time I want to take a shower.
-The kettle was very dirty inside and outside.
-Airport shuttle is expensive ($13)
-Poor English for most of the staff (except the receptionists)

8/10

Excellent

27 May 2017

Daria

Improbable

Despite being good value for money, this hotel needs to improve cleanliness (I think glass doors of shower were never cleaned as well as metallic surfaces as shower and taps) and cooking (tried few dishes only one was decent). Housekeeping never came. Location is fine, can find tuk-tuk next to the door.

Partner

8/10

Excellent

20 May 2017

Abayomi

I will return again

The hotel was good and my daughter has a nice time. But small ant is the problem.

8/10

Excellent

12 May 2017

Ken Goh

Good Stay !!!

Enjoyable

Family

6/10

Pleasant

18 Apr 2017

edz

Near to city

Friendly staff, late check-in, upgraded room.
Recommended for 1-2nights stay.

6/10

Pleasant

17 Apr 2017

ilene

Could have been better!

Good price,clean and new. BUT staff seemed to change too often and wthout sufficient English as I required basic information.
The manager was excellent the one time he was at the front desk. He was extremely profesional but needs to train his staff better,on the job training. Hotel is lovely and clean but that wasn't enough for me. I have confidence it will improve and be a five!

8/10

Excellent

17 Apr 2017

Taylor

Value for money room

I was upgraded to a triple room on the 8th floor. Huge room with strong AC. Has many channels selection on cable TV. Friendly staff and helpful fromt desk personnel.

10/10

Exceptional

09 Apr 2017

Jay

Friendly Honest staff

I have to be totally honest about this the
mou hotel was great apart from not being able to maintain the correct water temperature in the shower. On the morning i checked out I arrived in another part of Cambodia to realise I'd left a silver chain with my Buddha pendant hung up by the window of the room the night before. When I phoned the hotel later that day
I was very upset and angry as they couldn't find it. I threatened the police and all sorts only to discover that I had told them to look in the wrong room . Upon giving them the correct number they found it and returned it to me. Embarrassing to admit but I made a Hugh mess of that situation, The staff at the Mou Hotel are totally honest and fantastic and I apologise profusely for doubting them.
Keep up the good work Mou Hotel.

8/10

Excellent

26 Mar 2017

Kylie

Great stay

Our stay was really great, especially considering the price. The staff was very nice, bed was comfortable, bathroom was clean, no problems at all. Our only small issue was that it was a bit farther away from everything than we wanted so we had to tuk tuk everywhere. It was quiet though with was a plus. We would definitely stay again!

Partner

10/10

Exceptional

14 Mar 2017

Verified traveler

Quiet spot

Good place to stay. Not touristy but within twenty minutes walk of river front. Quiet, simple restaurant and even rooftop bar. Beds are a bit hard, but that's Asia! Everyone was nice. Bus tickets are cheaper at station.

Partner

8/10

Excellent

13 Mar 2017

Krzysztof

nice place but not for a ling stay

Hotel was good and staff was friendly but in 5 day time they only clean my room once, and there is a lot of ant's everywhere

8/10

Excellent

08 Mar 2017

Ryan

Perfect for 1 night

We were only here for 1 night so didn't reallt explore the surrounding area. Best thing was they arranged for us to visit the Killing fields in the afternoon and the tuk tuk driver was available straight away. Decent restaurant and rooftop terrace on site. The staff was very friendly and welcoming.

Partner

8/10

Excellent

07 Mar 2017

Verified traveler

Calm and Peace

It was a nice and restful stay. Local area was fairly quiet. Various eateries around, less shops, not centrally located but the beds were comfy and the hotel has good amenities and wifi works well. If you want peace and calmness you should stay there. Staff are welcoming and helpful.

8/10

Excellent

07 Mar 2017

Sophanna Kang

Nice hotel in Phnom Penh and close to down town

It is a great hotel with reasonable price. I will come back to stay when I visit Phnom Penh again.

10/10

Exceptional

26 Feb 2017

Ash

Great mordern hotel a little bit outside

Great mordern hotel a little bit outside the main tourist district but easy enough to get tut tut or walk. Tut tut driver is always outside so no problem getting one from hotel. Hotel itself was very modern had a nice rooftop bar. Shower good, rooms were big and comfortable. Staff were very nice and we booked our excursions through them as they were very reasonably priced. Would stay here again.

10/10

Exceptional

26 Feb 2017

Peter

Great stay, would recommend!

My wife and I had an excellent stay at the Mou hotel. The room was spacious, clean, and comfortable. Staff was friendly and happy to help.

Partner

10/10

Exceptional

18 Feb 2017

jesse

Perfect condition new hotel

New hotel so all the sheets, towels, lights, and AC is in new condition. The nearby street is run down but overall this is a great value deal. I would book this hotel again.

10/10

Exceptional

16 Feb 2017

Smith

Wonderful hotel , close to S21 museum.

The location is perfect for visiting S21 museum , just 10 minutes walk. The room was very clean and spacious. They arrange the bus ticket to many provinces at the frontdesk with free pick-up service. Friendly staff , they always happy to help. Definitely stay here again.