THE CHAYA RESORT AND SPA CHIANG MAI

4/10

Poor

10 Mar 2026

Batjargal

Good location, old property

Self

8/10

Excellent

19 Feb 2026

Carl

Staff was great

Self

6/10

Pleasant

18 Feb 2026

Argentina

It was okay. There was cockroaches in the bathroom. Three to be exact. I don’t think I’d come back

Partner

4/10

Poor

18 Feb 2026

Choua

Exterior needs more work.. it was creepy... we got the pool access patio... pool had algae and we didn't want to risk swimming.. the little wooden bridge from our patio to pool was broken and unsafe.. the rooms was infested with black ants..bed canopy was dusty and had dead bugs.. room was stuffy and dusty... we booked 4 rooms and they were the same... only thing good about this place is the staff and how accommodating they were to let us switch out one room due to hot water issues and ants..

Family

10/10

Exceptional

15 Feb 2026

Alexi

The room was really nice and so were the staff we had a lovely time.

6/10

Pleasant

12 Feb 2026

brian

Wasn’t in the best area of town, down a small soi. Room was ok, nothing special but adequate. Had a nice feel to it with the 4 poster bed. The outside is in need of maintenance. With astro turf ripped, rusty banisters on the stairs and the swimming pools did not seem clean as they had this murky look to the water. Breakfast is ok but very limited. You can order omelette, eggs western breakfast or Thai food. Staff are very nice and accommodating. Asked to change a 500 Baht bill..but they only had 60 Baht on hand…this happened 3 different days! We stayed here 8 nights. All in all this would be a great place if the management actually put some money into maintenance and improvements. The photos on booking website show much better than the property really is.

Partner

10/10

Exceptional

10 Feb 2026

Zachary

The Chaya was a great find. The rooms were super nice and the staff even more so! Also that pool - Beautiful!

Keep in mind the resort is slightly outside the main of Nimmanhaemin - Good for a little quiet but a decent walk or short ride to the center of the food and drink scene. Closer to the airport though!

Leisure Self

10/10

Exceptional

10 Feb 2026

Sabrina

Was in a great location

Leisure Partner

10/10

Exceptional

06 Feb 2026

Neel

Lovely stay, place is as it looks in pictures, very friendly staff.

Leisure Self

2/10

Poor

21 Jan 2026

Marlys

Staff were friendly amd courteous. The property needs significant repairs. Artifical carpet outside everywhere that is torn and lifting causing trip hazards. Our bathroom had black mold. Chickens live next door and start crowing at 4 am. There was a large gap between window panes so bugs are crawling in and all outside noise can be heard. Our room was next to the infinity pool which ran all night. Would not recommend this hotel even if you are on a budget.

Leisure Family

8/10

Excellent

20 Jan 2026

David

Staff was very friendly. Facility was quite unique. Sort of old school Asian style. Convenient to main road which made grabbing a ride was easy. Even the walk to Old Town wasn’t terribly far. Hot showers and good bed were also a plus.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Mariaya

Very good of all, I have booking again next time if I come to Chiang Mai.

4/10

Poor

10 Jan 2026

ABBAS

Got in one hour early. They charged 300 bhat for one hour early check in. Requested front desk for water, dude asked for 75 bhat for a bottle of water when we had left 3 in the bedroom unopened. No accommodating guests whatsoever!! Such good facility but they would not bend whatsoever for anything!!

Leisure Partner

2/10

Poor

07 Jan 2026

Dhruv

Old room
Facilities outdated
No soundproofing

Reception stole cards left in room
Rude staff

8/10

Excellent

06 Jan 2026

Ben

Lovely rooms next to the pool and very comfy bed, but pool access and terraces were dangerous and in need of maintenance. Very comfy beds!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Maria E

It was a wonderful place. The staff was super c

10/10

Exceptional

25 Dec 2025

Kyle

No issues

Leisure Self

10/10

Exceptional

17 Dec 2025

Aneta

This was a beautiful resort but what makes It so exceptional are the kind and caring staff. The location is about 10 mins away from city area or about a 30 min walk which wasn’t bad. It’s safe so you can explore how you like It! I will def stay here again if I come back to Chiang Mai no hesitations.

Leisure Self

8/10

Excellent

12 Dec 2025

Bruce

The room itself was wonderful. King size four-poster canopy bed, wet bathroom with soaker tub and hand shower, rain shower and hand shower, safe, wardrobe, mini fridge. The room is locked by padlock onto a timber bolt.i didn’t feel unsafe but equally, a determined intruder would have no difficulty. The included breakfast comprised a choice of two fried eggs or “boiled rice”, which was a soup with ground pork, rice and coriander/cilantro. Toast, with butter and strawberry jelly, instant tea / coffee / milo with sugar and powdered creamer coffee tasted good for instant coffee).

There are proper cafés nearby, and coffee is served at a bar in the lobby / although I never tried it.

The staff are delightful. The pool is dated but adequate.

Very happy with my stay. If you don’t mind walking 30 mins to malls and Old City, it’s a great option for the price.

Leisure Self

8/10

Excellent

12 Dec 2025

Catherine

Good stay for one evening, there was a rooster nearby that crowed throughout the night, but I was still able to get some sleep. Light sleepers, however, may be affected. Staff were very friendly and helpful and the room was clean.

Self

6/10

Pleasant

05 Dec 2025

Dennis

The hotel needs some refurbishment, the main pool was closed for cleaning for 3 days,, breakfast has to be ordered as not buffet style,sunbeds are hardwood with no cushions, the bed was comfortable, water pressure a bit slow,20 minutes to run a bath, ,I wouldn't bother with the pool access rooms or breakfast which woyld make it a much cheaper deal,only a 3 star for me

6/10

Pleasant

02 Dec 2025

Francine

We were very unimpressed by this property. Sadly, it seems like this hotel was once very loved. There’s a lot of detail in the work that went into the original craftsmanship, you can tell. However, it seems like the property nowadays does not receive much upkeep. There’s garbage that randomly sits about the property line, and just a slew of little things that need improving. We would have been prepared for some inconveniences, but some are unacceptable. I was drawn to this booking because it advertised “a spa, poolside bar, pool access room, etc.” Our room was a pool access room, albeit a pool that was “being treated” during the entire length of our stay. At almost $100 a night in Thailand, one has higher expectations. If you book this property, just be cautious that it is more like a $50/night worthy stay IMO. I never normally write reviews, but I want others to know that we regret not booking a nicer hotel closer to the old town area for the same price, if not less expensive.

Leisure Partner

4/10

Poor

24 Nov 2025

Jeffrey

Booked this hotel on previous reviews, unfortunately this hotel was shocking, unable to use the main pool as it was unbelievably dirty (due to storm) but the small pool was clean? No cushions for the sun beds or day beds, most of the wooden sun beds were broken, 1 parasol which was also broken. Pool towels were available. The rooms were clean, no hot water for a shower, no furniture on balcony, had to ask for some. Screws exposed on balcony rail. Water provided daily, the staff were lovely. The breakfast was ok, would not stay here again. Very disappointed. Needs full refurb.

Partner

6/10

Pleasant

22 Nov 2025

camila

they never clean our room, the breakfast is super late, i was in a tour and i have to leave without bf because the staff was no ready for food , the hotel is good the room is clean and beautiful but they need to speak english they don’t understand some words

Leisure Family

10/10

Exceptional

18 Nov 2025

Manuel

staff was welcoming.

10/10

Exceptional

15 Nov 2025

Elanor

The room was exceptional so peaceful and clean. The staff were lovely and it was very easy to get in and out of the main city either walking or getting a grab. I loved staying here and would stay again.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Alison

Gorgeous room and facilities, truly lovely staff. The location is a little out of the way but absolutely worth it and close to the Nimman neighbourhood/airport. Would 100% stay here again!

Self

2/10

Poor

12 Nov 2025

Hassan

This hotel is old, ugly and no service, food, cold water for shower, no air-conditioning, and the management is very uncooperative. I checked out the next day, and they Didn't refund my money for my 4 days reservation.

8/10

Excellent

19 Oct 2025

steven

pretty ok!

Leisure

10/10

Exceptional

19 Oct 2025

steven

ok

Leisure Self

8/10

Excellent

19 Oct 2025

steven

Nice place. I'd like to see it during the high season. During low season it was empty and left me to think too much and find issues in the room. I spent a lot of time in there, which was mostly positive.
The negatives:

The TV has local channels without ease of access to streaming services.

The minibar in the room was nonexistent with the except of water bottles each day and a refill of the tea bags. Nothing else is in the room.

Ants, but this is Thailand and if you have any trash they'll come find it. I opted out of daily room cleaning and ended up having a small issue with some ants picking at my trash.

The fridge was really noisy and needed maintenance, so I just unplugged it.

Overall:

The property needs people to invest to return to its full potential. It's beautiful. Oh, and don't book the deluxe room. It's view is blocked by the pool and I promise you, if you're not expecting that you'll hate it and give them a 1 star. They don't deserve a 1 star. I believe 4. I would absolutely stay again. I wanna see it in high season.

Leisure Self

8/10

Excellent

22 Sep 2025

Allan

Wonderful if you are interested in wellness pursuits

6/10

Pleasant

16 Aug 2025

Tonia

We had room 115, it was very dark semi basement type room, we had a small backyard but it looked like an unfinished construction site. Definitely not a room to sit outside and enjoy the view. Good deep swimming pool on the property though. The building needs a touch up.

8/10

Excellent

04 Jul 2025

Jenn

This hotel is a hidden gem with rooms that literally walk out to the huge pool. The outside decks and furniture could use an upgrade but the rooms are beautiful and comfortable. The staff was friendly but they forgot to tell us that we could order food the night before since regular dining was not open. We were there during the low season and practically had the place to ourselves. There is a sweet English style cafe around the corner.

Leisure Family

6/10

Pleasant

30 Jun 2025

Daniel

The place is close to the airport and away from the city life. There's a laundromat nearby. The place seems to have history.

Leisure Self

2/10

Poor

27 Jun 2025

Ebony

I ended up switching hotels as soon as I saw 2 rooms.
The driver was very kind and their English was extremely limited- which I understand.
I was not told to pay for the driver ahead of time and since my plane came in late, I had no way of exchanging currency. I was also told after calling several times that transportation was unavailable. They do struggle to communicate information.
I walked in and there was a very bad, moldy smell. I still tried to give it a chance. Then I walked in the room, smelled bad, very wet feel and there was a huge dead roach by the door. They offered me another room upstairs and I tried. A lizard crawled from under the bed to go under the closet.

I left immediately and went to another hotel. They did drive me to my new location.

I am working now to get a refund. Very, very kind staff however, the pictures do not give a true description of what you will see in person.

Leisure Self

10/10

Exceptional

19 May 2025

Nicholas

Sooo beautiful of a resort!!! The staff is incredible and they made me feel at home!!! I’ll be back again!!

Leisure

10/10

Exceptional

23 Apr 2025

Malee

Love it.

Leisure Family

10/10

Exceptional

23 Feb 2025

Adam

Nice

10/10

Exceptional

20 Feb 2025

Dennis

Not disappointed at all

Outstanding customer service from the front desk and breakfast was always amazing.

Self

2/10

Poor

09 Feb 2025

Yexica

I traveled with my family, the photos shown are a big lie. When I arrived the room looked like a torture room it had no electricity, the railings and the floor are unsafe. The lady at the reception was very gentle, but the place is nasty. They have a cat in the reception that was playing with two rat that came out of the buffet area. I definitely went to another hotel and cancelled. Expedia should not have that property for rent.

Leisure Family

10/10

Exceptional

05 Feb 2025

Michelle

We had a great stay at the Chaya. In particular the staff were all very friendly and attentive. As for the room, it was very clean, spacious and kept to a high standard. We didn’t have breakfast and didn’t tour the local area so can’t comment, but for the pool and the room we would highly recommend this hotel. Short taxi away from the airport and the Old town and local enough for tours to collect us from the hotel.

Leisure Partner

6/10

Pleasant

04 Feb 2025

Juan

Nice hotel for the price. A bit understaffed and under maintained.

10/10

Exceptional

29 Jan 2025

Robert

Excellent place to stay for the price point.
Close to old city

10/10

Exceptional

28 Jan 2025

Miles

A little noisy when planes departing, but the facilities and staff were great, good breakfast !!!

Leisure Partner

8/10

Excellent

28 Jan 2025

Marlon

The property itself is nice and clean. The rooms are clean and spacious. There is a lot to do in the area if you’re willing to walk a bit. We walked about 30 mins from the hotel to the old town and wasn’t bad. Overall it was a pleasant stay and I will miss Chiang Mai. It’s a nice hotel in a convenient area if you don’t mind commuting a little.

Leisure Partner

6/10

Pleasant

27 Jan 2025

Luisa

Found a giant cockroach in the bathroom and stained sheets. Breakfast is overpriced.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Kevin

Get the pool access room its so comfy and worth it. Staff is great.Sweetie will make your stay as perfect as possible

Leisure Partner

8/10

Excellent

23 Jan 2025

Sabrina

Very kind staff and established hotel in a quiet and quaint area of chiang mai. The bathroom was unconventional and water was leaking from the shower out onto the steps leading to the tub, but I can’t say it was that big of a deal to me.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Richard

Amazing room with swim up pool. Wasn’t to expensive. Amazing staff.

10/10

Exceptional

15 Jan 2025

Brant

Spaces rooms and I love the patio doors that open up onto the deck and everything is walkable on all sides. You can go north and you can go south into the old city and there’s tons of restaurants all around and there is even a place to do your laundry at the end of the corner That is open 24 hours

Leisure Partner

8/10

Excellent

12 Jan 2025

Lori

If you stay here, choose a poolside room, it's worth it!

Leisure Family

10/10

Exceptional

11 Jan 2025

Brant

Loved this area definitely would stay here again. Everywhere is walkable and lots of food options very safe neighborhood.

Leisure Partner

4/10

Poor

05 Jan 2025

Jingwei

We were given the room in the basement but could still hear the sound of the airplane. The room was next to the staff cleaning room and next to the swimming pool without any views. The morning staffs on duty was very friendly and could speak good English, whereas the night guard spoke minimal English but was also helpful. There was only 1 ashtray in the entire lobby.
The bath tub didnt look very use-able and tv was spolit. The room was pretty big and decent. There is a laundry shop outside which is good and food along the alley and provision shop.
Overall stay 2.5 star out of 5.

Leisure Partner

4/10

Poor

04 Jan 2025

David

There is no hot water available .
Ask for help no one understand of English .
Not staff available .

6/10

Pleasant

01 Jan 2025

Avery

Only writing this so no one has same experience as me. If there is an option to pay a bit more for a “POOL VIEW” take it. I didn’t at the time because i didn’t realize my room would be in a literal basement with zero natural light. The window was facing a tiled wall (side of the pool) and i felt so claustrophobic. It really was horrible and we spent most of the time avoiding the room. The property itself is really nice as is the staff and i would have HAPPILY paid the extra $10 a day to not feel like i was being held underground. Seems unfair to me that this isn’t specified on the listing. If you are like me and need natural light to feel sane, take note.

10/10

Exceptional

01 Jan 2025

chulani

The place is a quiet and specious. We didn't feel like staying in a busy hotel. Staff is very friendly , polite and helpful.

Leisure Family

8/10

Excellent

25 Dec 2024

Chai

Nice cozy room

This was a little hotel. We got the swim up room, so you can just swim up to your patio. Breakfast is made to order. However, food come whenever it is done cooking. Example, you would get your fried rice and then your eggs, to finally salad. Some days, it’s different.

The only thing could make this a better experience is that the bathroom, the sink leaks. So if you use the toilet, you surely will get your feet wet lol.

Partner

10/10

Exceptional

24 Dec 2024

Paul

Very comfortable and close to everything. The onsite massage and cafe was a major plus.

Leisure

10/10

Exceptional

08 Dec 2024

Heath

It was amazing

2/10

Poor

04 Dec 2024

Bogac

Let's start from the beginning that this is a complete scam, this is not a four star hotel and not even two. The hotel is located, well, it feels like it's near a favela in Brazil or even worse. To get to any decent place, it's at least a 20 minute walk, a shopping center is about 25 minutes 30 minutes on foot. The hotel grounds are dirty, the girl who sits at the registration board was also in dirty clothes, the pool area, everything around is dirty. The Deluxe room turns out to be the worst rooms in the hotel, they don't even have a hair dryer, although the description says that we are supposed to have a hair dryer. The basement rooms have no windows, the door has a lock that someone can lock you in from the outside. The room is so dirty that my white clean socks turned out to be black, everything is disgusting to touch. There was no water in the room for several days, there was no cleaning, they didn't warn us that we should ask for cleaning every time, they didn't say anything at all upon arrival. A strange thing happened after their cleaning, I found that the room had become even dirtier, for example, before that I looked under the bed and there was nothing there, but after cleaning, when we checked out, I found someone's bra there, but before that I looked under the bed, I don't know how it turned out there was more trash and someone's used condom, I have a feeling that they rented out our room at 03:00 for the day while we were gone. In general, I'm in shock, we barely

Leisure Partner

8/10

Excellent

24 Nov 2024

ONG

Nice place to stay.

Leisure Partner

6/10

Pleasant

22 Nov 2024

Micheal

I’d give this quirky hotel a 2 star.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Justin

The poolside suite was sublime. The access and comfort made are stay extremely enjoyable. Michael at the front desk is the most helpful hotel host I've ever encountered. I cannot say enough great things about his service, advice, and attention.

Leisure Partner

10/10

Exceptional

14 Nov 2024

Mark

Michael and sweetie were phenomenal. He knew our names and called us by name for the entire three days we stay there provided service second to none even escorted us to our room on arrival.
Rooms were decent for the amount we paid . A/c worked good and descent pool area.. don’t have much option for dining but sweetie did make us a coffee each morning ..

Leisure

10/10

Exceptional

13 Nov 2024

Camilla

I loved this place

Business_and_leisure Friends

10/10

Exceptional

08 Nov 2024

hilary

Lovely hotel and staff

Lovely hotel with amazing staff.
Off a quiet side road that leads onto a the main high street. A short taxi ride to the old town.
Room was nice, clean and large. Mattress was firm which wasn't great for my back. Lovely view over the pool.

Partner

10/10

Exceptional

08 Nov 2024

David

Great

10/10

Exceptional

04 Nov 2024

ONG

The staff is super friendly and welcoming.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Kelsey

This resort was in a perfect location! Very close to the airport and walking distance to old town. Staff were incredible, especially Micheal! They made sure we felt at home and set up activities for us to do in Chiang Mai. I highly recommend staying at this resort and spa and we hope to come back!

Leisure Partner

10/10

Exceptional

22 Oct 2024

Francheska Adreane Constantino

The staff were really helpful, especially the receptionist (older man that speaks multiple languages). He was very accommodating, suggested really good places to go and eat. Overall an excellent stay

Leisure Partner

6/10

Pleasant

22 Oct 2024

Verified traveler

Wonderful bed, lovely bath and wonderful swimming pool. Maintenance during stay and paint spray over swimming pool not pleasant, poolside bar appeared to be closed permanently. Overall okay but could be better with some simple improvements.

Partner

10/10

Exceptional

29 Sep 2024

William

Incredibly friendly host - great for English speakers. Room was clean and comfortable. Beautiful property even during \"rainy season\" when I stayed, as it's above sea level. Highly recommend.

Leisure Self

10/10

Exceptional

21 Sep 2024

Duc

Conveniently located near the airport. The room is spacious and clean. The staff is friendly and polite.

Leisure Family

10/10

Exceptional

11 Sep 2024

Nannapat

It's low season, less staff

Leisure Family

10/10

Exceptional

01 Sep 2024

Elise

Had a lovely stay at The Chaya Resort. The staff and Michael were so helpful and friendly. Had a delicious breakfast and enjoyed time swimming in the large pool/relaxing on one of the many sun beds available. The room was very spacious, even with a balcony at the back. Gorgeous property, wish we were able to stay longer!

Partner

10/10

Exceptional

28 Aug 2024

Tomislav

Had a lovely stay at Chaya Hotel! Clean and speacious rooms, clean pool and the staff were amazing. Micheal was the best host anyone could ask for! Always made the effort to have a chat with the guests and would always give his best recommendations to help you do whatever you wanted throughout the day! The location was perfect too, lovely restaurants hidden all around the area and only a cheap taxi or 30 minute walk into the old town. Will definitely stay here again when i return to Chiang Mai!

Friends_and_family Friends

8/10

Excellent

13 Aug 2024

Lea

The staff were very attentive especially Michael who went over and above to fulfil our requests

10/10

Exceptional

08 Aug 2024

Elliot

Michael and the rest of the staff were exceptionally kind and attentive and made me feel warm and welcome in Chiang Mai, and were happy to assist in making my needs and wishes accessible and affordable

Leisure Self

6/10

Pleasant

10 Mar 2024

Ray

Very friendly people, very clean, did have construction going on. Two negative things. Light above our door on the outside was out and the TV was only Black and White, the color was out

Leisure Partner

10/10

Exceptional

20 Feb 2024

Wayne

The staff is very friendly and helpful, the room was clean and spacious.
Enjoyed watching the planes take off and the pool is very clean.

Leisure

6/10

Pleasant

19 Feb 2024

Ryan

Our overall stay was good. I found the pictures on expedia to be misleading. This property has great potential, however, I found it to be a bit in disrepair for the pricing. The pool has broken tiles in the bottom and it wasn't clean until the last day of our trip. The Wifi in our rooms was terrible. We asked several times to be moved or come up with a different solution. They moved the router a bit closer to our rooms and it worked for about a night. After that we all relied on slow data. The grounds around the perimeter of the hotel are dirty and have old broken parts strewn about. We had booked the deluxe pool side room and we are thankful we did. Their standard rooms are located in what would best be described as a basement. your only view is a cement and tile wall from the pool. The staff was very nice and Michael did his best to be accommodating. He even tried to arrange some rental scooters for us so we wouldn't have to walk the 1.5km to the nearest ones. The scooter rental didn't work out because they wanted to bring them late and older ones than we had agreed to for the same price. If you don't plan to hang around the resort and want an affordable motel than this is a good option.

Leisure Family

6/10

Pleasant

18 Feb 2024

Sothearos

The exterior and common areas outside of the pool are in need of a major facelift. But you also get what you pay for on $45/night. The wifi did not reach the room but this wasn't a big issue as we checked out the very next morning for a different hotel. The rooms are nice with some traditional Thai wood doors.

Leisure Family

10/10

Exceptional

16 Feb 2024

Donald

Mr. Michael went above and beyond to help us get settled in and deal with some minor problems. The rooms were very clean, as was the pool. There are some areas of the resort that are being worked on but the hotel has a unique favor to it, as you will see in the room entry doors, the horse statue in the pool and room decor to name a few
We (3 couples) all enjoyed are stay here and would definitely recommend it to travelers who don't need everything perfect but want clean rooms, a nice big pool and a great staff.

Leisure Friends

10/10

Exceptional

15 Feb 2024

Robert Franklin

This is a beautiful resort and we thoroughly enjoyed our stay here. The staff are excellent and always kind, polite, and courteous. Michael, especially, always asked us how we were doing greeted us when we were came to the front lobby. The hotel has a rustic, authentic, Lanna style charm and we were in a room with pool access. It was fantastic!
The street had plenty of options to eat traditional Thai food and the walk to the main road, was only 5 minutes. It’s also walking distance to the trendy Nimman area and we thoroughly enjoyed our stay at The Chaya

Leisure Partner

4/10

Poor

12 Feb 2024

Darrel

Not anywhere near nimman or university

Next to airport and very loud all night

10/10

Exceptional

12 Feb 2024

Brooke

I liked the quiet and secluded location of the Chaya. The location is great.

Business_and_leisure Self

10/10

Exceptional

03 Feb 2024

Jack

Staff were very friendly. Quiet area but close to old town. Highly recommend!

Leisure Self

8/10

Excellent

01 Feb 2024

Anna

The staff and amenities were lovely.

6/10

Pleasant

26 Jan 2024

Wafa

Will not return

Leisure Self

10/10

Exceptional

19 Jan 2024

Paul

Our bell boy Michael was an excellent help. We loved how friendly and helpful plus very entertaining he was. The location was hard to find once we were there it was very worthwhile. This location close to the hospital and university .There were temples to see close in walking distance and we would highly recommend it

Leisure Family

2/10

Poor

15 Jan 2024

Michel

Totally rip off …Do not get robbed like I did !

Payed for 7 nights and stayed one night. Management refused to reimburse one penny. Room was moldy and in the basement without windows. The bathroom drain was non functional and got flooded when you took a shower. View from website was dramatically different from what I had. Bait and switch strategy….wanted to charge extra to get what you see on website.

Self

10/10

Exceptional

15 Jan 2024

Kristy

MUST STAY!!!! Staff is amazing!

We absolutely loved our 4 night stay at the Chaya! Michael and the staff made this trip spectacular - so great we came back to Chiang Mai for another 2 night stay.
My husband and I are backpacking for our extended honeymoon and came into the trip with not a ton of plans for Chiang Mai. Michael and the staff helped us plan an excellent trip and went above and beyond for accommodating us by arranging motorbikes, bus and taxi services. They even gave us a really nice private room and decorated it special for us. The beds are extremely comfortable and breakfast was delicious. We love you Michael and staff! <3 Would come back to Chiang Mai just to stay here again!!!

Partner

10/10

Exceptional

09 Jan 2024

Ian

Spacious, comfortable rooms. The bathrooms had a shower and separate bath tub, though the positioning of the shower wet too much of the floor. The front desk host was very accommodating, friendly, and helpful. Enjoyed my stay very much.

Leisure Partner

4/10

Poor

07 Jan 2024

Richard

Bad breakfast

Most disappointed was the breakfast.
It was below standard for this typy of hotel. Food was cold and was not on food warmer. No selection of bread ni fruits ni cereal. Horrible

10/10

Exceptional

05 Jan 2024

Lauren

Amazing Chaya Resort and Spa

Absolutely stunning hotel. Room is big, bathroom is big. Extremely friendly staff. Michael went out of his way to make us feel at home and checked in on us the whole time. Our room went directly onto a private deck into the pool. Absolutely loved it

Friends_and_family Family

10/10

Exceptional

23 Dec 2023

Obaidullah

Spacious Rooms

The staff are very friendly and helpful. Rooms are spacious, clean and nicely decorated. The bathrooms are large. The location is a little isolated, but not too far from the entertainment sites. Water pressure in the bathroom and internet connection can be improved

10/10

Exceptional

12 Dec 2023

mohammed shahadat

Very quiet, traditional and friendly.

Leisure Self

10/10

Exceptional

29 Nov 2023

Leena

I didn’t get to explore the area around the property, but the property overall was beautiful and the overnight staff was super helpful and friendly.

Leisure Partner

10/10

Exceptional

28 Nov 2023

Jess

The staff were welcoming and accommodating. The place is tranquil and a short walk to many food/ drink. If you are a walker, old town is a short 20-30minute walk with shops along the way! Everything you want to get to is a short 10-15 minute drive as well. Many tourists we ran into were saying their 4 star hotel is more of a 2 star, however it you stay at Chaya; It’s a perfect 4 star stay! Highly recommend!

Leisure Partner