Balcon del Mar

Costa Rica , Pacific Central Coast
JACO, Bohio Street
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100 reviews shown

6/10

Pleasant

08 Mar 2026

Jorge L

La habitación estaba sucia

Friends_and_family Family

2/10

Poor

02 Mar 2026

Barry

We showed up one day late and they gave our rooms up and we paid for three days but they did accommodate us, but the room was a joke. They said it was an upgrade an apartment. I wouldn’t let anybody stay in something like that rundown the showerhead connected to the wall was leaking couldn’t take a shower. Toilet barely flushed pretty funny.

Friends

10/10

Exceptional

01 Mar 2026

Cary

Room was clean and quiet.
Good nights rest.
Breakfast was great.

10/10

Exceptional

27 Feb 2026

Vahy

Beautiful hotel and staff

4/10

Poor

26 Feb 2026

William

the staff was fine, the facility was in bad need of repair. the room was not secure

Self

6/10

Pleasant

24 Feb 2026

David Thomas

The place is old and obsolete, but it’s a great location and great people work there. I’m very inexpensive and you get a nice breakfast.

2/10

Poor

22 Feb 2026

Martin

I was dumbfounded with this hotel after reading the reviews. I can't possibly understand if I was at the same hotel as the ones who wrote recent reviews. We booked four nights. First of all they offer \"free self parking\". Well the hotel is on the public beach and the public beach has parking which is always full especially at night. Lucky if you can park anywhere near the hotel and you have to park on dark side streets at night way away from the hotel. The room was incredibly run down. The balcony door lock was broken which made the room totally unsecure. The hot water was scarce and the drain was partially clogged. The internet was horrible and kept going in and out. Only one plug in the entire room worked and to charge your phone you had to unplug the TV to use it. The coffee machine was brand new, never used, until I realized that this was because the TV outlet was high up on the wall and the plug could not reach this TV outlet, so it was useless. The beds and the linens were very clean however. The pictures on the website of the pool were deceptive. What was missing in the photos was that the pool was packed with people and children all day. It was impossible to even attempt to swim in it. I would characterize it as a \"kiddie wading pool\". Every chair around the pool was occupied so there was no where to sit.

Partner

2/10

Poor

19 Feb 2026

harry

No hot water for even shaving
A/C constantly leaked water - therefore always a large puddle
Extremely small room
Room had a poor feeling.
I moved out after 3 days as the room depressed me.
I should receive a full refund

8/10

Excellent

15 Feb 2026

Kamaria

Staff was friendly and accommodating, the restaurant had delicious food and you can't beat the location right across from the beach. I would've given five stars but the suite I stayed in needed an update and/or replacement of the jacuzzi. I was unable to use it because stuff kept coming out of the jets. Other than that I really enjoyed my stay

Leisure Self

10/10

Exceptional

13 Feb 2026

Patricia

Room large. Beautiful ocean view ! Clean

Partner

8/10

Excellent

11 Feb 2026

Amelia

The room was great and staff was super helpful and kind.
Breakfast was always good in our opinion with lots of options on the hot buffet and fresh fruits and cheese.
The wifi was super spotty in our room which was frustrating at times.
I would book sooner next time to have a regular room instead of a suite. The cost of the suite was hardly worth it for us. Overall. Great place to stay on the beach

Leisure Partner

10/10

Exceptional

11 Feb 2026

Annie

The toilet didn’t work great, and there isn’t a lot of space to sit by the pool. Other than that, everything was great. Buffet breakfast every morning. Amazing staff. Great size room. Right at the beach, walking distance to the shops in Jaco.
Beds were great. Two lovely pools. Great value!

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Eddie

The place was Great Food Amazing Love all the activities they had By The Pool Definitely would Visit Again

Leisure Family

8/10

Excellent

06 Feb 2026

Patricia

Clean room and super friendly staff. Loved the location. Fortunate enough to witness a turtle release too which the hotel aids for support to the local non profit.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Robert

Great service

2/10

Poor

04 Feb 2026

Abdul

Je ne conseille pas. Nous Étions déçu de la chambre suite présidentielle. Jacuzzi ne fonctionne pas, il n’avait pas d’eau chaude sous la douche. L’hygiène n’était vraiment pas présent et l’isolation n’était vraiment pas dans les normes . Nous avons payé un supplémentaire pour un vieux lit déjà cassé

8/10

Excellent

01 Feb 2026

Sharon

Lovely welcome from the staff. Lift wasn’t working so we had to carry cases up the stairs. Our key said S201, came across room 201 only to find people in the room when we opened the door. We had to get a maintenance man to show us to our room which, in fact was S1
It was a huge, very clean room overlooking the beach. We felt the room was very dated and a bit neglected in decoration. There was a big jacuzzi bath in the corner. The tap dripped constantly. There were handles missing off of the dresser. The toilet roll holder was broken and left on the wall. The proprietor needs to put some money into the hotel to freshen it up. Saying that, the buffet style breakfast was brilliant, very tasty and the location of the hotel was fabulous.

Leisure

10/10

Exceptional

30 Jan 2026

Andrea

Rooms were spotless, staff stood out (front desk staff - Melanie, Franklin and Abigail), (maintenance and security). Breakfast was always delicious... great location across the street from the beach..thank you, we had a great stay.

Partner

4/10

Poor

26 Jan 2026

David Thomas

No hot water no elevator no bellhop no anything it’s just bare minimum service

Leisure Self

10/10

Exceptional

24 Jan 2026

Angela

Decent for price

10/10

Exceptional

23 Jan 2026

oleh

Room was clean however generally would need some touch ups. Stuff was friendly and eager to please.

10/10

Exceptional

22 Jan 2026

Cameron

We had a deluxe room - ocean front balcony, with a hot tub just inside the balcony. The staff was great, we loved it.

4/10

Poor

19 Jan 2026

Sophia

The shower had low water pressure. Had to

10/10

Exceptional

19 Jan 2026

Ronald

Very nice and clean Suite # 2. Friendly Staff and very tasty breakfast with plenty of options.

Self

2/10

Poor

18 Jan 2026

Lewendoski

We booked the suite and everything in the room is extremely old. The shower had more water hitting the wall than your body. Some cabinets wouldn’t close. The safe didn’t work. The tub was outdated, the windows wouldn’t close, the wifi was a bad connection and spotty, the tv picture quality was bad. The bar was useless and was the only place to work as there was no work desk. The water dripped continuously in the shower. The towels were thin and very used. I don’t believe the square feet advertised. The only positive was the view.

8/10

Excellent

18 Jan 2026

Regan

Excellent location and easy to find.

Leisure Self

10/10

Exceptional

16 Jan 2026

Albert

Nice pool area, room on the small size and a bit rundown but the hotel is just by the beachwhere the sunsets are spectacular.

10/10

Exceptional

16 Jan 2026

Andrea

Room was clean and spacious, breakfast was always delicious, pools were clean and spacious and staff were always friendly, especially front desk / reception (3 workers, especially Melanie), security guard and maintenence workers.

Partner

8/10

Excellent

12 Jan 2026

Harold

all of the above

10/10

Exceptional

06 Jan 2026

Craig

Room was clean, staff was great, breakfast was included. Awesome location. Released turtles on the beach directly across from hotel. Decent pool. Great price.

Leisure Family

4/10

Poor

06 Jan 2026

vanessa

Staff are very friendly and helpful. We only stayed 1 night passing through to Tamarindo.
We did laundry at the hotel and it was ridiculously priced $26 US for basically socks and underwear and 4 shirts.
The rooms are dated and the bathroom is in need of repairs. I also think there may have been bed bugs. I looked at the mattresses and saw signs I have bites the next morning f as well. Location is good pool is noisy as well.

Partner

4/10

Poor

06 Jan 2026

Steven

Not a lot of good to say

Leisure Family

8/10

Excellent

05 Jan 2026

Barry

room clean. Courteous staff, helpful

6/10

Pleasant

05 Jan 2026

DANIEL

The site I booked had a broken Jacuzzi, no shower head in the Shower and the AC did not work. I had to move to another room which was a much smaller standard room, but no price adjustments were made. The AC in the small room was very weak as well. I am hesitant to provide this review because the staff was pleasant, but it just wasn’t a good stay.

Self

2/10

Poor

30 Dec 2025

Suresh

My timings to airport didn’t work because of the traffic. Requested for cancel day before and no consideration

10/10

Exceptional

10 Dec 2025

Francheska

Clean room , nice staff

Leisure

10/10

Exceptional

10 Dec 2025

Mary

Very nice room , you could see the beach from our balcony. The hotel is right on the beach runs and very close to all the shops in town. The breakfast in the morning was excellent. I would definitely stay there again.

Leisure Family

10/10

Exceptional

08 Dec 2025

Harry

Fast and friendly check in, nice beach front view.

Partner

4/10

Poor

06 Dec 2025

Adam

Room temperature. Rooms are warm down

10/10

Exceptional

24 Nov 2025

Gary

Nice staff; lovely.

10/10

Exceptional

21 Nov 2025

Aboubacar

Second time there. Would recommend if you’re down to earth as I am.

Leisure Self

10/10

Exceptional

18 Nov 2025

Homer

Excelente trato, el desayuno es un 100 de 100. Los felicito y los recomiendo. Volvería sin pensarlo.

6/10

Pleasant

18 Nov 2025

Deidre

Room was a bit dated, but adequate, clean, comfortable. Balcony with view of pool and beach/sea.

Leisure Partner

4/10

Poor

14 Nov 2025

SEAN

Horrible experience. Water was out from afternoon until late night on Halloween. They kept saying 20 more minutes, we ended up going to an event without showering cause we kept believing them. It was still out when we returned in the middle of the night.
Not guest friendly. Expedia had listed as 2 guests. My girlfriend was to stay 2/4 days booked. Because she wasn’t registered, I was charged $50 a night extra for her. Staff has different standards. 1st shift said only charge for overnight guests. But when a friend stopped by just to meet up before a party at around 10pm, the 2nd shift staff charged $50. Wasn’t even there 30 minutes.
Beach is full of debris, mainly wood from washed up trees and hotel makes no effort to clean it up to make it walkable.
Rooms have no sort of closet, but other than that not bad for the price. The restaurant next door (Coco’s) was great.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Ashton

Great place to rest

Business_and_leisure Self

10/10

Exceptional

19 Sep 2025

Carlos

Had a great stay! The staff was friendly and helpful, parking right out front.. super convenient and breakfast was delicious. Hard to beat the location, close to everything and the beach is literally across the street.

10/10

Exceptional

18 Jul 2025

Brad

This was an amazing hotel with amazing staff. Everything about this place was exceptional!

Leisure Family

2/10

Poor

11 Jul 2025

Brittany

Do not stay here

When we checked in we were not given pool or beach towel tickets. Our room’s safe did not work so therefore we had to hide our passports and hope they would not be stolen. There wasn’t a comforter on the bed. We found it the second night tucked away in a different piece of furniture. In suite 6 there was a nasty hole by the jacuzzi tub. The shower head sprayed water straight into the floor so we had to put a towel OVER the shower head to not flood the room when we showered. There was ZERO staff at the check out desk from 6:00-6:30am and we HAD to leave for the airport to catch our flight and so I had to leave a note that we were checking out. I still have no idea if they got that I checked out this AM. There was an huge spider on a reading light above the bed we killed. Overall, if I could give this place zero stars I would.

Friends_and_family Friends

10/10

Exceptional

12 May 2025

Earl

This is my 3rd trip to Balcon Del Mar. ( in the middle of a name change to Paradise Jaco Beach). I love that it’s right on the sand. It’s a small resort and by then end of the week you know the staff, they are wonderful. Breakfast every morning included is also nice.

10/10

Exceptional

06 May 2025

Lodovico

Nice location

Leisure Self

10/10

Exceptional

21 Apr 2025

Michael

The hotel name was not accurate upon arrival, and the builiding was gray instead of orange in the photos, but this is a great place to stay in Jaco! Has 2 pools, but the hottubs are same temp as pools. On the beach.

4/10

Poor

20 Apr 2025

ronen

the room was with smell we find mold in the bathroom
the room was with light from sun and disturb us to sleep until the early morning( the room has balcony that has no door to closed the room from the upstairs -not secure )

Leisure Family_with_children

4/10

Poor

14 Apr 2025

???

Not clean.

Leisure Family

2/10

Poor

31 Mar 2025

Michelle

Close to the beach

Leisure Family

10/10

Exceptional

30 Mar 2025

Laura

Right across from the beach. Rooms now have TV with Netflix etc and new showers. Breakfast is good. Pools are cleaned every morning. Probably this was my 5th stay here

Leisure Self

8/10

Excellent

16 Mar 2025

KATHRYN

Location is excellent - better part of the beach (in my opinion), right on the beach, and a short walk from the main strip. This was my second time staying there. It is an older hotel and it's currently going through some changes and renovations. Staff is friendly - no complaints there. However breakfast is no longer a buffet - and takes a long time to arrive. And you now have to wear bracelets like you would at a resort - except it's not a resort and those bracelets are annoying in the water and cause tan lines. We kept taking ours off. Also, one of our rooms had the glass for the shower installed on the wrong side so the water would splash everywhere when you shower - but hoping the renovations will address that.

Leisure Family

8/10

Excellent

10 Feb 2025

Lalo

On the beach!

8/10

Excellent

27 Jan 2025

kelly

It was located on the beach just exactly what we wanted. The restaurants close by and the rest of the vanities is not too far out in the town five minutes walk and two minutes by Uber

6/10

Pleasant

16 Jan 2025

Maria

Location was fine but not enough parking, no closets,
No hand towels, not enough toilet paper for 6 people
Or paper towels for the kitchenette
Good food and good staff

Leisure Friends

4/10

Poor

29 Dec 2024

Ramil

There are no signs with the hotel name. Unless someone points at it you don’t know where it is. I had an argument with some drunk over the parking space. Water barely flowing in the shower. The entire town of Jaco is not neat

Leisure Family_with_children

2/10

Poor

06 Nov 2024

nathalia

I had a really bad experience. I was changed 3 times. We had one of the suites with balcony view. The first room we arrived in the automatic door was not opening so we were locked out of our room for a while. They decided to move us to the room across but the AC was not working on this second unit. They then proceeded to move me to a 3rd room in the upper level however our fridge was not working the entire stay & at that point we were so exhausted from moving rooms & the traveling we decided to stay on the 3rd room. The location was the only convenient part of the hotel & the ocean view. I asked for a late checkout & even after everything we had already gone thru they charged me $50 for the late checkout. Overall not a good experience & no one tried to make it better for us.

Leisure Partner

4/10

Poor

16 Oct 2024

Curtis

No hot water in bathroom. The resort moved us to another room only to have the issue unresolved. This resulted in a poor experience.

Leisure Partner

6/10

Pleasant

05 Aug 2024

Jordan

It was a great location close to the beach

Leisure Self

10/10

Exceptional

05 Aug 2024

Jeromey

Nice place very friendly staff extremely helpful

2/10

Poor

14 Jul 2024

Ileana

El desayuno estubo bueno.

Más las habitaciones y el Hotel está viejo, sin remodelar, las piscinas lucían con aguas turbias, donde estabs la ducha alrededor de la piscina se formaba una especie de agua empozada con mal olor y criadero de dengue posiblemente.

Las habitaciones, algo viejas, los baños tenían costras de suciedad, las perillas oxidadas, espejos oxidados, el chorro de la ducha se salís por todo lado, lo reportamos...pero no funcionó.

En fin NUNCA más volvería a este hotel, relación precio...muy caro para ser tan feo.

Leisure Family

8/10

Excellent

04 Jul 2024

Araceli

Muy bien ubicado, frente al mar y muy cerca del centro

Partner

10/10

Exceptional

02 Jun 2024

Xuan

Recommend hotel to stay in Jaco, Costa Rica

If you in Jaco for good environment stay here. Kids and family friendly. Convenient location. Staff is nice and make you feel welcome. They also have chair at the beach for you. Beach front and pool. Breakfast. Love this place

Self

8/10

Excellent

19 May 2024

Dennis

The front desk employees were very kind and accomodating. The manager was very helpfull on a request and handled it very proffessionally
Housecleaning did an excellent job cleaning my room. The only thing thst needed attention was the water pressure in the shower. It was extremely weak and should be looked at.
Overall I had a great experience

Leisure Self

10/10

Exceptional

20 Mar 2024

Danny

Great place beach front with a beautiful pool

Business_and_leisure Family

10/10

Exceptional

16 Mar 2024

Grettel

8/10

Excellent

09 Mar 2024

Kevin

One of the pools was not working and some areas needed repairs. Breakfast was great.

Leisure Partner

2/10

Poor

06 Mar 2024

Oren

There is construction work going on on site and next door.
No one told us about it before. The next door property will not be completed for the next 12 to 24 mo. Be aware.
I would not go there again.

Leisure Friends

10/10

Exceptional

03 Mar 2024

leopold

It was comfortable. Not too much not too little. The staff were very helpful, interms of arranging transpotation and recommending activities. The rooms are very clean and spacious.

2/10

Poor

02 Mar 2024

Tym

Dirty noisy unfriendly

Leisure Friends

2/10

Poor

28 Feb 2024

Nalini P.

Great service, but terrible condition

They construction in the hotel around the hotel by the hotel, the entire five days we were there. The shower stall in our room was like a sprinkler and it would fill with water so we were all bathing in each other’s bathwater. The beds were very hard and uncomfortable. I’ve never been in jail, but I’m sure that’s what the bed feels like in jail.

Friends_and_family Family

8/10

Excellent

21 Feb 2024

Nadine

I liked that the property was close to the ocean, dining, shopping and was safe.

Leisure Partner

6/10

Pleasant

29 Dec 2023

Alexis Ann

The location is perfect. The food is good. Breakfast is included. The internet always works and even reaches out to the beach. Plenty of towels in the rooms. The biggest fail is that coolers and personal speakers are prohibited around the pool. I would not stay here again solely for this reason. The seating at the restaurant should be managed better. I traveled in a group of 10 family members, 6 adults and 4 kids. One or two people would be allowed to occupy a table for 6 instead of a table for 2 or 4 and the employees wouldn't ask them to move to a smaller table. But then we were asked to move from the two tables of 4 that we pulled chairs up to because it left a table of 2 without chairs and we were told that they were executive tables as if we didn't belong there.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2023

Jack

The hotel upkeep is questionable. Found things not working and were told but did nothing about it

6/10

Pleasant

16 Dec 2023

Catherine

Great location. Looks nice. Needs better curtains . The current curtains are see through and since my unit was a corner unit, people walking by the room could see straight in. To bad of the loud construction next to it but once that is done it should be ok.

Leisure Family_with_children

6/10

Pleasant

06 Oct 2023

Jonathan

The customer service was excellent special the ladies on the restaurant…

Leisure Self

2/10

Poor

27 Sep 2023

Kirstyn

I will say that the location was in the middle of everything. Unfortunately, location was the only positive. We actually left about 10 minutes after checking in. The room was gross. Just not clean. The sink was broken, the room was outdated, and bathroom was grimey. We stayed just long enough to hook up to the wi-fi so we could find another hotel and then we left. I will not recommend this hotel at all.

Leisure Partner

6/10

Pleasant

20 Sep 2023

Eric

Very loud construction noise from dawn till dusk!

8/10

Excellent

08 Sep 2023

Gregory

Great restaurant, nice pools, old rooms that need updating

Leisure Partner

10/10

Exceptional

14 Aug 2023

francis

Suite facing beach,jacuzzi in room,nice balcony,ac was adequate. Also clean towels and daily maid service

Leisure Partner

6/10

Pleasant

06 Aug 2023

Aaron

When I arrived th staff greeted me with Purda Vida kindness. The room furniture was outdated the mattress not very comfortable, but we are in costa
ica so for the region and th price I would say it is averge. I got complimentary breakfast dail which was good.
The one big problem I have is I was not allowed to have ANYONE VISIT ME. i AM NOT ACCUSTOMED TO THAT AND i WAS HIGHLY OFFENDED WHEN A FRIEND JUST STOPPED BY TO SAY HELLO and the hotel clerk came banging on my door demanding that the person leave. We were just talking. I was Highly OFFENDED considering I paid over 700 for 7 nights that no one could visit except me.

Leisure Self

10/10

Exceptional

21 May 2023

Joseph

The property was very nice. The hotel staff was very accommodating. I stayed here 6 days with my fiancé and we both had a great time. A/C was very cold and the room was cleaned well everyday. Breakfast was great everyday. The only thing that could have been better was water pressure/heat. But still that would not stop me from booking here again. For Costa Rica this is a 5star hotel in the USA it wouldn’t be but it is much different there and just enjoy where you are get over the comforts of home you miss. Thank you very much for the great smiles/ laughs/ breakfast Balcon Del Mar.

Leisure Partner

6/10

Pleasant

27 Apr 2023

Michael

The food was good and breakfast was included

Leisure Friends

2/10

Poor

13 Apr 2023

Jessica

Horror Disgusting Hotel.

The hotel is really infront of the beach and they have breakfast. A pre-fixed menu with ok flavor and fruits. BUT DONT STAY HERE.
The front desk lady had an bad attitude and she didn’t think her work was more important than chatting with a local.
The bathroom was the worst, the toilet is “flushed” by pushing. BUT it’s super hard, and it has to be hold for a while to actually work.
The shower didn’t close, and the floor under has a disgusting stain with a slippery growth. The mosquito screen had a bunch of holes where the mosquitoes were getting in either way.
The swimming pool was green, they had some people pretending to cleaning but as soon as they thought we had left they stopped. The pool was still green with some slippery stuff on the floor and walls.
I was excited to take my baby daughter to cool off at the pool but it was soo bad I couldn’t.
DO NOT STAY HERE.

Friends_and_family Family

6/10

Pleasant

01 Apr 2023

Laurel

Although you could see it’s former beauty, everything was run down or in disrepair. Constantly running faucets. A toilet you had to open the lid and jiggle the handle to get it to stop running. The glade plug-in in the bathroom to over power the musty smell. The green hot tub.

Leisure Family

8/10

Excellent

06 Mar 2023

Tracy

6/10

Pleasant

28 Feb 2023

Robert

Toilet did not work
Termites
Shower did not work

Leisure Partner

10/10

Exceptional

23 Feb 2023

Tracie

People where so nice and clean areas

Leisure Friends

2/10

Poor

03 Feb 2023

Meinolf

Costa Rican Shack

I have no idea why this place is still rare well. It’s worn down, bed sheets dirty, furniture is falling apart. Looks like the place hasn’t seen any Reno or upgrade in 30 years

Self

10/10

Exceptional

24 Jan 2023

Max

everything was excellent

Leisure Partner

10/10

Exceptional

13 Jan 2023

Robert

The hotel is what we expected of a 3 or 3.5 hotel Fantastic staff,beach chairs available ocean front,clean pool area. Easy to walk for dining options. Fantastic sunsets every night. Would stay there again

Leisure Partner

8/10

Excellent

24 Dec 2022

Angelo

Is a good place based on the location and the rooms are good is fair enough and the food is great

10/10

Exceptional

07 Dec 2022

Dustin

Cleaning friendly family place

Leisure Family

2/10

Poor

21 Nov 2022

Verified traveler

This hotel was a nightmare. Not only did the elevator not work (we were on the 3rd floor) the in house telephone did not work, the wi fi did not work and the toilet seat was broken. Those were the good points.

Every morning at 3:30 am 100 feet from our room there was partying, drug abuse and music so loud we could never get back to sleep. (The first morning they were there until 9am)

And..Every night our room flooded due to the heavy rains, pouring in from the closed doors and windows. The first night of flooding when we requested help they brought us 2 bath towels, and the 2nd night they refused to give us any help at all. We checked out 3 nights early and now they will not refund our money.

Leisure Partner

4/10

Poor

18 Nov 2022

Douglas

Had 1 hot shower in 4 days left a day early.room was damp no dehumidifier
Staff could not get the water right.asked to be moved they just kept working on water
Do not stay in room 205

Leisure Friends

4/10

Poor

30 Oct 2022

Sudheer

I will give one star. Not as expected. Your advertisement of this property on the website misleading

Leisure Self