Name: Hotel Axas Nihonbashi
Address: 20-12 Hakozaki, Nihonbashi, Tokyo, 103-0015, JP

10/10

Exceptional

23 Jun 2026

Shawn

Amazing place to stay! Quiet neighborhood, close to metro station, safe, and very comfortable. Staff were fantastic and room was spotless every day!

Friends_and_family Family

4/10

Poor

18 Jun 2026

Gail

The kitchen seemed fine; although I didn’t use it. There was a bug running around when I first got there. The shower door jam was dirty

Self

10/10

Exceptional

20 May 2026

Melissa

Very friendly staff, place was clean. Plenty of amenities available. Wouldn’t even need to pack a toothbrush or soaps, shampoo and conditioner.

It’s in a nice area of Tokyo, less hustle and bustle. Close to the Narita Air Terminal Train Station and other train stations. There’s a cute cafe (Caffe Como) around the corner I recommend going too, a lovely Japanese couple that I assume own the shop, always friendly and it’s calm. Definitely would come stay there again if I manage to come back to Tokyo!

Family

10/10

Exceptional

20 Apr 2026

DENNIS KENZO

being so close to tcat was a super plus for us. Also the Suitengu mae station being below the tcat made it easy to get around tokyo ans nearby prefectures. The hotel was excellent, only the elevator is a bit small but manageable.

10/10

Exceptional

13 Apr 2026

Sara

Perfect for a long-term stay and had everything I needed and was looking for! Luggage and Online delivery was handled smoothly, they have friendly staff that also speaks English, and the surrounding area is quiet. The proximity to multiple convenience stores within a very short walking distance were a huge plus. The Suitengumae station exit was very close to this hotel too, which made train travel easy over the Hanzomon line. The only area for improvement I would suggest is to use a cleaner or coat for the floor especially in the bathroom that isn’t so slippery when dry. The beds were very firm which seems to be common in most of my Japan stays so far.

Self

10/10

Exceptional

04 Mar 2026

Douglas

.

Family_with_children

8/10

Excellent

23 Jan 2026

Ivy

Clean room, amenities, location

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Vivian

We LOVE this hotel stay. It's definitely a HOME away from home with EVERYTHING we need, from full kitchen to washer-dryer laundry room. We enjoy the spacious layout, dining table, large fridge... also, very convenient location with 7/11, cafe, restaurants, free shuttle at Tokyo City Air Terminal, plus airport bus direct to both airports! The only tiny thing I wish is NO little window by bunk bed because it was very cold with breeze air coming through in December... I had to wear a hoodie to cover and protect my head to avoid headaches. Besides that, it's a solid 10 out of 10. Patrick was our favorite front desk staff out of ALL friendly and polite hotel staff. Highly recommend for any family with kids or teenagers!

Leisure Family

10/10

Exceptional

15 Dec 2025

Douglas

Really nice rooms, modern and spacious.
The staff’s truly excellent, helpful, pleasant and always make you feel welcome when departing in the morning and on return in the evening.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

David

Great stay

Leisure Partner

10/10

Exceptional

02 Nov 2025

Mandy

Nice clean room and location was amazing. Walking distance to station and 24 hour Lawson downstairs. Would 100% stay again

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Samantha

Check In was quick and seamless. The staff also was able to provide us with two keys to use during our entire trip. They came in these really cut pouches.
The elevator is a little small. It fits about 3 people with suitcases. So those with a large group, you will have to take turns going up on check in.

Staff was always so friendly and helpful.

The rooms wasn’t too big. Slightly small for 4 large suitcases, but we were able to maneuver them to use the space. The kitchenette is small but VERY equipped for use. And it comes with paper towels.
They have an all in one dryer and they do provide soap, just not softener, so you will need to purchase that. Towels are provided, but no body rags, so bring your own if needed. (Hotel does offer a few items if you for something like toothbrush and toothpaste.)
Only thing for us was that the balcony was a little dusty. Doesn’t look like it’s ever used. So we didn’t get to check that out.

The location was perfect!!!
5 mins walk to the subway. Lawson, 7 eleven, familymart and a grocery story are all in a walkable distance. The icing on the cake is that there is a bus stop like 7 mins walk from there with direct transportation to Haneda and Narita airport.

Highly recommend and would stay here again.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Alex

First time in Toyko and stayed here for 2 weeks. The hotel was small compared to western standard but made up in terms of service. Service was excellent since arriving at check in. All hotel staff spoke decent english and helpful. Especially, Casey, the senior conceirge, he provided travelling advice and offer solutions when issues arise. A bonus is having a washer and dryer in your room. This is not common offering at their room rate. 5 min walk from airport terminal/metro made it easy as well.

Leisure Family_with_children

10/10

Exceptional

30 May 2025

BABET

Clean and staff are nice.

Leisure Friends

8/10

Excellent

05 May 2025

jackie

The unit had a great layout with everything we needed for 5 nights (2 adults, 1 toddler). I personally had a hard time sleeping on the mattress because I was 20 weeks pregnant and it was firmer than other hotels we stayed at. I had a lot of hip and back pain each night. The staff was very pleasant and could speak English well. They helped me fill out a luggage delivery form and it worked out really well.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2025

Anne-Marie

Plenty of space, nice and clean and easy to access transport and food. Staff friendly and helpful

Leisure Family_with_children

6/10

Pleasant

23 Jun 2024

Sarah

Eh!

I stayed at this hotel with my family of 5 for 5 nights recently (June 2024) . The room was spacious & comfortable for the 5 of us. My husband and I + 3 teenage boys. It was a unique hotel as it was 1 room per floor. We had the room with a double bunk + 2 bed paddings on the floor = 6 beds.

The Cons - The hotel is located about 25-30mins by train, some tourist sites you may have to take 2 trains. Which was kind of a hassle bc if you wanted to stay at Shibuya or Shinjuku late at night or travel to the countryside your trek back home is quite far.

This location is quite dead, not much to see/do - you will definitely have to train outside of the area.

I chose this place so my kids can have their own beds BUT the actual beds were rock hard, the pillows were bricks, and the bed padding on the floors were about 2 inches of soft foam on tiled floors = hard as a rock. Being jetlagged and not wanting to waste any precious time, it was difficult with not being able to sleep well.

The Pros - The staff was great, very respectable and greeted us each time we came in and out of the hotel.

There's a Lawson and 7-11 less than 1/2 a block in each direction of the hotel.

There's a train station less than a block away.

There's little restaurants scattered around the hotel.

All in all, since this was our first trip to Japan, I dont think I will stay at this location in future, as it's far from the sightseeing and our rest/sleep was horrible.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Arun Mohan

Awesome stay! very clean and great facilities for a long stay. Five stars!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2024

David

Best family friendly hotel

The best hotel for our family. Comfy beds and spacious for us to spread out after a long day of exploring Tokyo. We had the entire floor to ourselves for the room we booked. Amenities and appliances worked great along with enough dishes, utensils, and cutlery to chop fruits and veggies. Conveniently near 7-11, Lawson’s, and Family Mart. Very close to the subway also. Staff were always friendly and respectful. They were especially helpful with luggage storage after 10am check-out time when we had another seven hours to kill. We can’t wait to come back!

Friends_and_family Family

10/10

Exceptional

11 Apr 2024

April

Lovely home away from home

Excellent choice for our family with 4 kids! Staff were professional and courteous, always greeting us with a warm smile to welcome us back from a long day out. Spacious, clean, and in a great location! Near several combini stores for snacks, water, and a quick bite. Close proximity to the metro Z line that connected all over Tokyo. Also, convenient was the T-CAT station that is a hub for limousine bus and taxi stand to get to/from the airports. Bonus is Hakozaki park behind our block that has a swing set and play area to get the wiggles out. We were lucky to capture beautiful Sakura photos there during our stay. Would highly recommend this place as a home away from home.

Friends_and_family Family

8/10

Excellent

26 Mar 2024

Zenon

We liked our stay. Had a W/D.

Leisure Family

10/10

Exceptional

02 Mar 2024

Reza

We stayed twice in Hotel Axas in our trip to Japan. Location is very convenience to/ from airport using TCAT limousine bus and go around Tokyo using metro from TCAT building. TCAT building is just 2 minutes walk from the hotel and good restaurant in and around that building. There are local grocery store just a block away to buy vegetables and fruit. Hotel room was very clean and having a kitchen helped us a lot as my wife is Vegan and we able to cook easily with facilities provided in the room. Washer and Dryer was very handy. I recommend hotel Axas to anyone planning to visit Tokyo and need a quite place with convenience access around the city.

Leisure Partner

2/10

Poor

17 Feb 2024

Yee

I had stayed here before and it is a decent hotel that gives you the basic. The good things are the laundry machine and kitchen available in each room. It is basically a small Short term rental apartment.

What makes the low score this time was the behaved of the female reception. She was speaking Japanese on the phone to me which made the instruction very unclear. When I came down to the reception and asked her to speak in English (which I know she can as she did to me in the past), and suddenly she got angry and impatient and said i don’t speak English in Japanese. But her English came out when she started to talk and answer faster and then at the end she was speaking English to me.

I don’t think any service staff can put an angry conversation with customer especially in Japan. Her attitude is not acceptable and the fact she lied about not understanding English is horrible.

Leisure Self

10/10

Exceptional

10 Jan 2024

Tristan

We enjoyed our stay here. Family of 5. The staff were very helpful and courteous. The facilities for washing and cooking were great. It was clean and well maintained. Quiet area of town. Easy transport options.
Would recommend this.

Leisure Family_with_children

4/10

Poor

30 Nov 2023

Gareth

Awful…

Apart from the Nepalese staff this hotel is awful. The property is old and dated and the beds are like rock.
Find somewhere else…

Partner

10/10

Exceptional

11 Aug 2023

Paola

A very good deal for Tokyo

Apartment really well equipped (except for the bathtub too small, very good the shower). Staff is kind and English speaking. The position is very good: 50 mt from a metro stop (Suitengumae) and 100 mt Tokyo City Airport Terminal (T-CAT).

10/10

Exceptional

11 Aug 2023

Christine

Good value for the money

The hotel is in a good location, close to a couple different train stations. It seemed like each room had its own floor. The room has any amenities like a shoe closet, a combination, washer, dryer, and a fully equipped kitchen. It was very comfortable for our family.

The only drawback was the elevator is on the small side and the chairs were all stained. Our air conditioner unit seem to have some issue with it and would let off a rubbery smell every now and then but thats something easily fixed.

All in all, a great spot.

Friends_and_family Family

10/10

Exceptional

29 Jun 2023

Alison

Hotel Axas was very convenient and close to the train & bus station. A very walkable area within a residential & working community.
Would stay here again spacious, clean & comfortable room. And the staff were very friendly, kind & helpful.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2023

Darlene

My family of 4 stayed at Hotel Axas Nihonbashi for 10 nights. Our unit was spacious and had everything we needed. The kitchen had everything and the washer/dryer in the unit made it possible for us the travel lightly. Each unit is on a floor by itself so it was really private and quiet. We were just a block or so away from T-CAT which was very convenient because we took a bus to and from Haneda airport which is less than 30 minutes away. The ONLY complaint we had is that the thin futon mattress is not very comfortable. The double bunk beds were nice because everyone had their own bed. You won't regret staying here. The staff was also so nice.

Leisure Family

10/10

Exceptional

14 Dec 2019

Verified traveler

Home for a week.

Each bunk bed wide enough for 1 adult and a preschooler (or 2 at a squeeze). Washer dryer and detergent provided made travelling light in winter a breeze. Bathroom can be heated, cooled or turned into a huge dryer room so clothes come out wrinkle free. Kitchen with oven hob grill was great for breakfast fry up. But the microwave to heat up all that 7-11 and Lawson's food for dinner while four tired under-12s zone out watching Netflix after a long day sightseeing? Brought tears to my eyes. Highly recommended for families with young kids who find standard hotel quad rooms too tight and adjoining rooms too scary for young ones.

Friends_and_family Family

8/10

Excellent

21 May 2019

Chad

Nice stay

Enjoyed my stay here. Room was pretty small and bed was firm, but this is common in Japan. My only complaint is that they charged me 2,000 yen to get an hour late check out. And I gave them notice the night before. This is the first time I've ever had to pay for this in any hotel. And I've stayed in hundreds of them. You'd think for a 5 night stay they would accommodate me with this. Other than that, the service was very pleasant.

10/10

Exceptional

18 Jan 2019

Verified traveler

Comfortable and good location nearby TCAT

This hotel is kinda gem in this city, the service is awesome yet the room is well maintained. For family trip ,unexpected thing happen most of the time and this time we got covered by this hotel and we really appreciate all those help! Thanks.

Family

10/10

Exceptional

16 Dec 2018

Jason

Very nice hotel with very friendly staffs. Room is very clean and spacious with high speed Wifi, separated toilet/bathroom and fully functional kitchen!

The location is superb in the heart of Tokyo with many restaurants, convenience shops around. 3 mins walk to Metro station as well as T-CAT (the major limousine bus centre connect Tokyo and Airports)

8/10

Excellent

01 Dec 2018

Verified traveler

Great stay!

Convenient location if you wish to catch the TCAT bus. Clean apartment that is well equipped with a fridge, freezer, kitchen utensils and a good sized bathroom.

Family

10/10

Exceptional

15 Nov 2018

Donald

Great location. Big room.

Big room for Tokyo. Close to subway and bus terminal. Would definitely stay there again.

Partner

10/10

Exceptional

03 Oct 2018

Christine

Loads of space for our family. Great facilities with washer/dryer, awesome bathroom and very functional kitchen. Quiet location and only two minutes away from T-CAT and Suitengumae subway station.

10/10

Exceptional

04 Sep 2018

Iris

The location of the hotel was awesome. It was conveniently close to a train station. The rooms were comfortable and large.

Family

10/10

Exceptional

01 Sep 2018

Kate

Great location

This is really serviced apartments rather than a hotel. Well equipped with great space saving storage for family of 4. Only missing kitchen item was sharp knife! Great location by the City air terminal for easy access to both airports. Staff were exceptionally helpful. Lots of nearby places to eat, local supermarket and convenience stores.

10/10

Exceptional

16 Aug 2018

R.

The manager and staff were a complete pleasure to talk with, they assisted my with practically any concerns I had. Most importantly is in the almost 2 months of being in Japan, this is by far the best hotel I've been lucky to stay at...can't say enough good things about the cleanliness, the space, the convenience, the proximity to the train station, and once more the staff. If you chose one hotel in Tokyo for comfort and overall positive experience, I encourage you to chose Hotel Axas and I'm sure you'll be writing your own positive review afterwards.

10/10

Exceptional

14 Aug 2018

Linda

Spacious room (by Japanese standards) that is well thought out and exactly as pictured. The hotel accommodated our party of six by including an extra mattress. The kitchen allowed us to make breakfasts before heading out. Washer/dryer allowed us to pack lightly. The staff at the hotel aim to please and were helpful in all aspects of our stay. The location of the hotel in the business area meant quiet streets at night and easy to get from Narita as well as close to the Metro stop. Convenience stores are located nearby as well as the post office.

8/10

Excellent

14 Jul 2018

Danny

Very spacious and comfortable room!

This hotel is GREAT for anyone who has a long-term stay in Tokyo. I rented the stylish bunk, which was 25 square meters. The bunks were fun and very large! The washer/dryer in the room was brand new as was everything in it because it is all newly renovated. It felt like I was in a brand new room. The kitchenette was fully stocked. The bathroom was very modern and clean. There are absolutely NO marks on the walls anywhere in the lobby, hallways, or rooms. That desk in there was fantastic and long and modern. And the station exit is just two minutes away. We had such a wonderful stay. It is highly recommended for travelers with families and for groups looking for a spacious place to stay in Tokyo!

10/10

Exceptional

26 Apr 2018

Lindsey

Stay here!

Close to a Metro stop, close to convenience stores, friendly English speaking staff and with a kitchenette and laundry in room ideal for families. Small room, but who cares!

Family

8/10

Excellent

05 Mar 2018

Verified traveler

Great Hotel

Small and tucked away in a side street but not too far from anything this hotel was a lovely surprise. Subway stop is 3 minutes walk as is the T-CAT (main bus terminal) ,The staff were very friendly.. It's a basic hotel, no extras other than your apartment but what we had was nice. A little cramped for 5, much better for 4 as it is designed for, with enough space for a few days stay. The futon beds were hard and not the best but the main issue would be the pillows which felt like rocks - that's the one thing they can easily improve on. Recommended..

Family

10/10

Exceptional

10 Feb 2018

Verified traveler

The room was quite spacious and comfortable. Everything was clean and well stocked for our stay.

Family

10/10

Exceptional

23 Dec 2017

Alex

Very good small hotel

The hotel is quite small, but the staff are very friendly (although some speak very little English) and the rooms and modern and well-equipped, as well as being a very good size. The hotel itself is 2 mins away from a metro station, so very well located. Overall I would give them a 9/10.

8/10

Excellent

22 Jul 2017

Verified traveler

Clean and Convenient, but Firm Bed.

The hotel is very close from subway station and airport limousine terminal. The room was very clean, toiletries and equipment (hair dryer and washing machine are in the room) were helpful. I think this hotel is very convenient for long stay travelers. One thing I didn't like was bed and pillow. They were too firm for me.

10/10

Exceptional

14 Jun 2017

Verified traveler

Perfect for families.

What a great hotel stay. We traveled as a family of four, two adults and two children. The hotel was very close to Tokyo City Air Terminal which made getting from Narita a breeze. The room was large (especially by Tokyo standards) and easily accommodated our family with 4 beds. The room was exceptionally clean, had numerous transportation options (subway, Uber, taxi), is in a quiet area, and near numerous restaurants and stores. To top it off the hotel staff was very polite, spoke just enough English, and were always very helpful. If you're traveling with a family or a group this is a GREAT place to stay.

Family

10/10

Exceptional

27 Jan 2017

Verified traveler

Lovely hotel

Hotel was brand new (2 months old). Very well fit out, spacious, full kitchen and laundry, free Wifi. Staff were very nice, however only one of the 3 people we dealt with in our time spoke English well. The local area was not that great for tourists, but it was close to one train station

Family

10/10

Exceptional

09 Feb 2026

Andou

客室が清潔で過ごしやすかったです

10/10

Exceptional

27 Apr 2025

RIKIYA

友人で楽しく過ごせました

フロア１部屋の環境だったので音を気にせずに過ごせました、スタッフの対応も丁寧でまた滞在したいと思える宿泊さきですね