Name: City Pension Zem
Address: 2-16-9 Kakigara-cho, Tokyo, 1030014, JP

10/10

Exceptional

08 Jul 2026

RAQUEL

Quiet and very clean

10/10

Exceptional

21 Jun 2026

Margaret

Great size and conveniences for a family. So convenient to have the kitchen and washer/dryer in the room. So much space for a family with three teenagers. Good location close to trains.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Mariah

The room was incredibly spacious for our family. The staff were kind, helpful, and responsive. Having the washer/dryer for our family and staying in Japan for 12 days was very helpful. It is central to several train stations, as low as 5-10 minutes. Several stores and Grocery store across the street we visited frequently was convenient.

Family_with_children

10/10

Exceptional

03 Jun 2026

Maria

Amazing japanese style apartment close to the underground and local shops as it is quite central to the main attractions, and very quiet area to be in the city. The apartment was clean and in perfect conditions, we were amazed by how spacious it was and as a family with a crawling baby it was perfect because of the wooden floor and tatami. There were extra blankets and pillows too, and they stocked for us also lots of towels. Staff has been helpful since our arrival, they showed us around and also provided us with a map of the closest market as with the kitchen being available we had the time to cook/heat us some local food. Staff was very friendly and they also helped us with the forward luggage service and booked us a taxi on the check out day when we asked them. We choose to opt out of the cleaning service during our stay but the apartment has all amenities to do it yourself such us the hoover, dish soap and sponge and washing machine.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Ezequiel

Incredible place, has a lot of space and is very comfortable. Very close to the city terminal to take the Bus to each airport. Good dining options and train/subway station nearby.

Family_with_children

10/10

Exceptional

22 Apr 2026

Berenice

Amazing Stay! You will have everything you need at City Pension Zem. Specious rooms, a friendly and quiet environment, yummy places to eat nearby. The staff are very friendly and understanding, helping with anything you need. Not to mention super clean and the feeling of being immersed in the Japanese culture! 10/10 will be back! Thank you all at City Pension Zem 🎉

10/10

Exceptional

20 Mar 2026

Melissa

Staff was super accommodating and helpful. Apt is very spacious, Washer/Dryer in room. 10-15 min walk to nearest big train station.

Family

10/10

Exceptional

13 Jan 2026

Qing Yang

Friendly staff and good location

10/10

Exceptional

02 Jan 2026

Lisa

Very clean!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Ross

Super Clean Room, very spacious for a family of four, staff very courteous, stones throw to bus station that connects to both Haneda and Narita Airports. Plenty of local stores, restaurants, very connected transit.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Paul

Nice place to stay for a family. Will come back again.

Leisure Family

10/10

Exceptional

05 Dec 2025

SARAH

Room was clean and spacious. Walkable to station to get to tourist areas. The area is slighly residential so it's quiet. Easy to walk to restaurants and 7-11. We enjoyed our stay and would like to return

Leisure Family

10/10

Exceptional

02 Dec 2025

Gary

The owner has created a detailed website with just about all the information you may need to decide whether the hotel will suit your needs. I personally loved the humongous space the most as that usually comes with a huge premium in central Tokyo and I am glad that it didn’t cost me an arm and a leg. Of course, it was clean like every other place I have stayed at in Japan, but I can feel the owner’s attention to details and desire to help are even higher than the average in Japan which is already high when compared to the rest of the world. If the location and price is right for you and as long as you’re not looking for beautiful room decorations, this may be a very comfortable home away from home.

Leisure Family

10/10

Exceptional

01 Dec 2025

natalie

This hotel was amazing!! It was super clean, very accessible and insanely affordable. We stayed for 8 nights and paid 360 per person for the whole trip. There were five of us and the place fit us and could’ve got 3 more. I forgot my iPhone charger but they had some for us in the room to use. One of the best places to stay at while in GINZA. 10/10 recommend:)

Leisure Family

10/10

Exceptional

24 Nov 2025

Kathy

Newly remodeled. Our unit was the entire floor. Two full beds, desk/study area, large tatami area, kitchenette with plates, cups, etc for 4; electric cooktop so you can make midnight ramen. Larger than a dorm fridge but not full size. Feather and polyester bedding options and a walk thru closet. In unit laundry, already filled with detergent. 24-hour market on adjacent block. Lots of restaurants on the way to/from subway station. Quiet neighborhood and a relaxing respite from the hustle of urban life. Would stay here again. Perfect for our family of 4.

Leisure Family

8/10

Excellent

27 Feb 2025

Midori

Friendly owners, amenities are provided. Rooms are bigger than the average Tokyo hotel rooms.
The room is dated, but the rooms are clean. They give you new towels and free water everyday. They will keep your luggage as well.

8/10

Excellent

19 Dec 2024

Michael

Great location and service

Great location and stay

Self

10/10

Exceptional

07 Dec 2024

Megan

Second time around

This is our second time staying at this hotel and that is for a reason. The room is spacious especially for Japanese standards, there is a special touch to it as the owner is very hands on and it is close to the TCAT where one can board the limousine bus to go to Haneda or Narita airport. They have many amenities and they would refresh our towels and bottled water everyday. There are also many restaurants nearby and is walking-distance to train stations. We will definitely stay again!

Partner

10/10

Exceptional

06 Dec 2024

Samuel

Nice and affordable!

Leisure Self

10/10

Exceptional

24 Nov 2024

Moruya

There was a lot of space. Everything we needed was there. We wish we could have stayed longer.

Leisure Family

10/10

Exceptional

20 Nov 2024

Rachel

Enjoyable stay

Enjoyed our short two-night stay here. The hotel staff were very friendly, respectful and helpful.

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Jonathan

Old but good

It's very spacious but since the hotel is old, the carpet is not as clean looking and the a/c is not as strong.(it just takes time to cooldown the space but doesnt lack the power). Staff is very friendly and all speaks very good english. Location is great as you have many subway station to choose from (ranging from 5min to 15min walk), and most importantly, the airport limo bus is like 7 minute walk away.

Self

10/10

Exceptional

14 Sep 2024

Takako

200m from Tokyo city Air Terminal. Easy access from/to Narita or Haneda airport. Staff members are friendly and very kind. The owner speaks fluent English.

Self

8/10

Excellent

05 Sep 2024

Mary

The hotel was good. Restaurants and convenient stores nearby. I would stay in this property again.

8/10

Excellent

21 Aug 2024

Alfonso

Close to bus and subways

Family

10/10

Exceptional

07 Aug 2024

Christina

Cleanliness, convenient, comfortable beds, and unlimited necessities is great!

Leisure Family

10/10

Exceptional

23 Jul 2024

Noriko

All the hotel staffs are always thoughtful.

Leisure Family

8/10

Excellent

22 Jul 2024

I-Lee

Staff was very helpful and welcoming. Took our very heavy luggage to our room. Would have liked to give them a higher rating if the air conditioning was not making so much noise.

Leisure

10/10

Exceptional

10 Jul 2024

wenceslao

The hotel is surprisingly a block away from one of Tokyo City Air Terminals, Train Terminal and Tourist Information building. You can easily access Tokyo's tourist destinations. Narita and Haneda airports are a Limo Bus ride away.
The hotel owner and his staff speak English and are very helpful.

Leisure Partner

8/10

Excellent

04 Jul 2024

Maria

Lovely and helpful staff.acessible to most amenities and public transport.

10/10

Exceptional

02 Jul 2024

Jonalyn

Excellent location 👍

Leisure Family

10/10

Exceptional

05 Jun 2024

Elizabeth

We really enjoyed our stay here. The room was pretty big and the location was nice and quiet. They provided us clean towels and water bottles daily if we needed. There’s a 7 eleven right around the corner and the subway was about a 7 min walk. The property is older but that didn’t bother us. We would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2024

Nattanan

-

10/10

Exceptional

28 May 2024

Danielle

Comfortable and clean, with friendly and helpful staff and easy access to public transport.

Leisure Family

4/10

Poor

07 May 2024

Aaron

Stained and ripped csrpering throughout entire hotel including lobby and rooms. Extremely dusty and dirty room. Clean towels left on hallway floor instead of hung on door like other hotels. There are 3 nearby subway lines but very limited dining, shopping, and sightseeing. In all, probably the worst hotel I've stayed at in Japan. Do yourself a favor and stay at a better hotel for slightly more money.

Leisure Self

10/10

Exceptional

01 May 2024

Kyoko

Personal service. Although the building is old, it is well maintained, clean and functional. Convenient location.

10/10

Exceptional

06 Mar 2024

xuemei

Greart location. Very clean and quite. Easy to access subways and a few sight seeing locations.

10/10

Exceptional

19 Feb 2024

Kyoko

The building may be a bit old, but they keep the place clean with personable service.

2/10

Poor

28 Dec 2023

Lazar

I stayed here 3 nights and enjoyed tremendously.Staff was poliže and helpful.
Location is great.

Leisure Self

10/10

Exceptional

02 Oct 2023

Kelly

A cosy little hotel with friendly staff. The hotel itself is dated, but it's clean and well kept. There's a train station within walking distance and there are quite a number of dining options around the area. Would stay at this hotel again when I'm in Tokyo.

Business_and_leisure Self

10/10

Exceptional

11 Aug 2023

Vilvarasan

The hotel is very nice, clean and quiet. I would definitely recommend this to anyone who is visiting Tokyo, as it may be one of the best places to stay there.

Leisure Family

10/10

Exceptional

08 Jul 2023

joseph

The people are so friendly the places very clean, and the staff has gone above and beyond all my needs. Thank you so much.

10/10

Exceptional

22 Jun 2023

Ivy Mei Yee

Rooms are large and only 3 rooms on every floor, Staff were nice.

Leisure Family

10/10

Exceptional

01 Jun 2023

Martin

The staff was very friendly. The rooms were quiet and clean.

Friends

8/10

Excellent

22 May 2023

Jeremie

The room was large, clean and very comfortable for one person. The hotel is also in a convenient area, not far from a few subway lines and is surrounded by convenience stores and there's a decent selection of restaurants and fast food locations nearby as well.

Check-in was easy and they'll transport your luggage to your room if you arrive early and leave them at the hotel. The hotel is right next to a school so it can get rather noisy, especially during the morning.

Leisure Self

8/10

Excellent

25 Apr 2023

Kathleen

Staff was friendly and highly accommodating, beds were surprisingly comfortable. Will stay again for shorter stays.

Leisure Family

10/10

Exceptional

19 Apr 2023

Dustin

Very large and nice and clean room was perfect

Leisure Self

10/10

Exceptional

01 Apr 2023

Deidere

Ok

Leisure Family

8/10

Excellent

07 Dec 2022

GLMCV

They were kind enough to allow us to leave our luggages for storage after chexk out

Friends_and_family Family

10/10

Exceptional

05 Nov 2022

steven

for the price its the best i have stayed in. their is some noise in the morning but thats not the hotels fault. very profesional and nice

Leisure Self

8/10

Excellent

23 Dec 2019

Lynn

Comfortable hotel but in old condition

The bedsheet for the smaller bed and the furnitures could be improved. We like the hotel as it is quiet and comfortable but the condition is getting old.

Friends_and_family Family

8/10

Excellent

19 Sep 2019

Verified traveler

The building and the room look old but clean. Reasonable price.

Leisure Friends

8/10

Excellent

19 Sep 2019

KL

clean property with reasonable price. The staffs are nice.

Leisure Friends

10/10

Exceptional

18 Jul 2019

George

Breakfast for just 250 yuan, with egg, ham, yogurt, cakes.

Leisure Family

10/10

Exceptional

11 Jun 2019

suresh

Excellent Hotel to Stay in Tokyo

Very convient location. 1 block from Tokyo center Air terminal ( TCAT). From Narita airport, limousine bus will take us to TCAT bus station. Hotel is neat and very friendly staff. Subway stations are near by. Room is very clean. They provided free umbrella to use during rainy day. I rate 10/10 about this hotel for price and location . I would stay there again.

Family

8/10

Excellent

24 Apr 2019

Verified traveler

We stayed in a room that had a double and twin bed. The staff were very helpful on check in. Provided a map of metro, grocery stores, and restaurants. 5-10 minutes walk to 3 different metro stations. 2 grocery stores 2 minutes away. Provided free water bottles and offered a good breakfast. When we didn’t require room cleaning they gave us free breakfast coupons. Only downside of property is dated furniture and bathroom. Still suited our needs.

Leisure

8/10

Excellent

16 Apr 2019

Verified traveler

Loved the location, the property has all the basic amenities but it is a bit run down but we were very happy with our stay here.

Friends_and_family Family_with_children

6/10

Pleasant

08 Apr 2019

kerry

This hotel was probably nice at one point, like 30 years ago. It's very old and the toilet seat isn't as nice and warm as one would expect from the Japanese. My kids said the restroom looked and felt like the airplane restroom; the floor moves. But this is one of the very few hotels that actually had people greeting at the front desk and the lady was very helpful. She gave us a map with all the restaurants and convenience stores in the area. We stayed at three different hotels in Japan this time. This one had the best customer service.

Family

8/10

Excellent

29 Mar 2019

Verified traveler

There are two stations nearby so it's easy to travel around. The staff are very friendly and helpful. There is a street with lots of food nearby,l.

Leisure Friends

10/10

Exceptional

24 Jan 2019

Yueyue

A nice place to stay

Reception lady and gentleman were really warm and welcoming. The room was a bit dated but comfortable with everything you need. You can even get free mouth washing at the reception which was great. Location was close to metro station and many convenience stores and restaurants.

Family

8/10

Excellent

14 Dec 2018

K

Close to public transport

8/10

Excellent

01 Dec 2018

Verified traveler

The room is slightly smaller than what expected but clean and comfortable.

8/10

Excellent

23 Nov 2018

Verified traveler

Very old room with difficulty using the aircon/heater but room is spacious and amenities are sufficient and location near TCAT. Good value for price if you need family room.

10/10

Exceptional

21 Oct 2018

Victor

Nice and affordable hotel in a great location

Friendly staff, basic-and-cheap breakfast to get going in the morning, spacious room and lots of amenities, and excellent location in between of 3-4 metro stations. What's more, bus limousine station to both airports is within a 5 minutes walk from here. Definitely worths the price for Tokyo standards. Highly recommended.

10/10

Exceptional

11 Oct 2018

V

Very courteous and friendly staff, good location close to station, shops and Tokyo City Air Terminal.

8/10

Excellent

20 Sep 2018

Verified traveler

There was a good breakfast each morning for a good price. And the staff was very friendly.

10/10

Exceptional

15 Aug 2018

Mary

Value, value!!

Bang for the buck!!! Value, value, value!! Clean, comfortable, average size room for Tokyo, easy to public transportation.

Family

10/10

Exceptional

11 Aug 2018

Monette

Nice staff, clean hotel at a very good location

The hotel owner was very involved and responsive with special requests. He let us leave our big luggage when we went on a trip to Kyoto. The staff was very helpful and even tried to help us look for an alternative hotel as they did not have a room available when we were coming back from Kyoto. Breakfast was simple but filling. Room was very clean and we were provided with bottled water everyday. The best part was that it was walking distance from subway stations, so that even if we went home late, it was still convenient to go back to the hotel. It was also walking distance from the TCAT station where we could take the limousine bus to the airport. I highly recommend this hotel to travelers looking for a no fuss, accessible lodging in Tokyo.

8/10

Excellent

19 Jun 2018

Verified traveler

A nice central hotel with much to do and close to TCAT

10/10

Exceptional

05 Apr 2018

Verified traveler

Nice Little Gem

This is a really gem of a hotel. Good price and in a nice neighborhood. Not too close to any major sites, but a short walk to the subway station. Room was actually more spacious than a standard hotel, with the amenities you would expect, plus free bottled water. The common area in the 2nd floor also has free coffee and tea. I would recommend this place if you wanted an affordable cozy room.

8/10

Excellent

05 Apr 2018

Don

It was good I would recommend to other trao

Family

10/10

Exceptional

10 Mar 2018

Matthew

One night stay

The woman who checked me in was special. She was so personable and helpful. The way it’s managed seems more like a mom and pop shop which was nice.