Hop Step Inn

8/10

Excellent

29 Jun 2026

Laura

The room was very clean & it was comfortable with the temperature of the room. I didn’t care for the pool. The pavement was really hot and the towels were not accommodating. The outside furniture was old. Breakfast was really good. Staff was really friendly and always cleaning. The front counter were friendly too.

Partner

10/10

Exceptional

29 Jun 2026

Nicole

I had a great day no complaint

10/10

Exceptional

28 Jun 2026

Caitlin

Very clean space, comfortable environment and nice staff

Partner

10/10

Exceptional

27 Jun 2026

Kelly

The hotel was very nice and clean. The staff was very friendly and helpful. We enjoyed our stay very much. The beds were comfortable. It was nice to have breakfast available, however, I might suggest a little more variety. That said, it was good. We would definitely stay here again. Highly recommend.

Friends

8/10

Excellent

25 Jun 2026

Sashanie S.

Excellent staff, clean property, perfect area, everything is around for shopping and dining. Only issue was parking at night, the lot gets full quick.

Family_with_children

10/10

Exceptional

24 Jun 2026

Stuart

The staff is awesome and the hotel is pretty great. A great place to stay for sure.

Partner

10/10

Exceptional

24 Jun 2026

Melvin

No issues. Perfect stay!

10/10

Exceptional

23 Jun 2026

Moiz

Everything was clean and lot of food options nearby

8/10

Excellent

21 Jun 2026

James

Easy check in.
Friendly staff.
Had everything we needed.
Great breakfast.
Clean room.
Amble parking.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Tracy

Nice neighborhood. Convenient to anything you may need. Will definitely plan to stay here again next time I'm in town.

Partner

10/10

Exceptional

20 Jun 2026

Lila

We love this place my parents stay there every time we visit

Self

8/10

Excellent

19 Jun 2026

Angela

Clean and we love walk in shower

10/10

Exceptional

19 Jun 2026

James

Great stop for us! Great breakfast!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Wendy

Nice clean hotel with free breakfast and all day coffee. Great friendly staff. Comfortable bed, safe and quiet area.

Partner

6/10

Pleasant

18 Jun 2026

Joni

Overall it could use some updating. The pool was dirty. Most bothersome was the afternoon staffer who was unwilling to pause what she was doing to allow us to check in early. My party arrived for a bereavement stay and needed to freshen up before meeting family. After waiting for her to finish some task (which could have been completed later), she indicated there would be a $50 charge to check in early. Really ? Even after telling her about the funeral ??

Family

10/10

Exceptional

17 Jun 2026

Eldred

Our stay was amazing, great locatio, friendly staff and very clean facility..

Partner

10/10

Exceptional

14 Jun 2026

Eliseo

Great stay would stay again, close to many shops and restaurants staff extremely friendly

10/10

Exceptional

10 Jun 2026

Brian

Stayed here many times. And would again. Nice rooms. Great location and great breakfast. People super nice and they allow well behaved dogs.

Partner

10/10

Exceptional

10 Jun 2026

Madeleine

Great staff and hotel - we enjoyed our stay.

Family_with_children

10/10

Exceptional

09 Jun 2026

Robert

everything was good

Self

10/10

Exceptional

04 Jun 2026

Miguel

Very clean, the breakfast was so good

Family

10/10

Exceptional

01 Jun 2026

Reginald

Room was clean, comfortable, modern . Staff at desk very friendly. Breakfast was very good . Hotel was quiet . Certainly would stay there again.

Partner

10/10

Exceptional

29 May 2026

Casey

Clean room great staff.

Self

8/10

Excellent

27 May 2026

Julie

Very nice property. If you are disabled make sure you verify with the property that they will place you in the room you are expecting. We booked a King Bed with a roll-in shower. They had us in a room with a tub. Thankfully they had one room left that met accessibility needs.

Family

10/10

Exceptional

27 May 2026

Bryan

They keep your room clean every time you go out and come back your bed is made for you . Very good service will recommend this hotel for everyone

Partner

10/10

Exceptional

25 May 2026

Niya

The staff was very professional and courteous. The room was spacious and clean.

Partner

10/10

Exceptional

25 May 2026

Tammy

Clean hotel room, comfortable bed, easy to get to and great free breakfast - better than most we've had.

Partner

10/10

Exceptional

24 May 2026

Robert

all was good

Self

10/10

Exceptional

24 May 2026

Rosa

Perfect, clean beautiful

10/10

Exceptional

24 May 2026

Michael

Clean comfortable place to stay

Partner

10/10

Exceptional

23 May 2026

John

Great place to stay, very clean and very close to a lot of restaurants, including 95… Lots of amenities nearby

Self

10/10

Exceptional

21 May 2026

Brian

Great location and staff. Reasonable rates. Very spotless hotel.

Pet

10/10

Exceptional

21 May 2026

Janelle

The room was clean, staff was friendly, parking felt safe and easy. I enjoyed the complimentary breakfast and 24/7 coffee machine.

Family

10/10

Exceptional

17 May 2026

Marcos

yes

10/10

Exceptional

16 May 2026

Elvin

All good

10/10

Exceptional

15 May 2026

Santos

Thanks

10/10

Exceptional

15 May 2026

Thomas

Very nice large rooms. The breakfast was better than most hotels in this price range. Hotel personnel was very helpful and friendly. I was well satisfied during my short stay.

Self

10/10

Exceptional

14 May 2026

Bonita

Everything was great except we were disappointed in the breakfast. Some of the food was cold and didn't taste very good.

Partner

8/10

Excellent

13 May 2026

Garland

Ok

Self

8/10

Excellent

12 May 2026

Charles

Everything was fine.

Self

10/10

Exceptional

12 May 2026

Angelina

Very happy with my stay. Very friendly staff. Feels safer than other places (the front door will lock at a certain point at night, you get in with your hotel card). Breakfast was good. Very clean. Will be going back there on my next trip.

Self

8/10

Excellent

11 May 2026

Scott

.

Friends_and_family Family

8/10

Excellent

11 May 2026

Maricruz

Breakfast was plenty. Some of the staff very nice. Clean room but bathroom needs to be upgraded. Towels bring your own

10/10

Exceptional

10 May 2026

Danette

Breakfast was excellent. Waffle/pancake maker broken both mornings but other food and cleanliness was perfect. Very nice staff.

10/10

Exceptional

10 May 2026

Anthony

Everything was great!!!

Partner

6/10

Pleasant

10 May 2026

Darling

cleaning in the room not perfect, only chair in the room a lounge chair was wet with water or pet urine stains.
useless and there were stains in the bathroom as well.

10/10

Exceptional

09 May 2026

Stephen

Overall great stay for price

8/10

Excellent

08 May 2026

Kurt

Nice hotel, will stay there again. If they came in and serviced the room each night it would be better.

Partner

8/10

Excellent

07 May 2026

Lorne

Definitely overpriced for the condition of the rooms. Our room had marks and stains on the walls and floors. (Many of which I was able to clean with disinfectant wipes so basic hotel cleaning is lacking.) The bathroom has mildew in the shower and multiple cockroaches were found in the room during our stay. It smelled horrible but we coped with a strong candle and room spray. Breakfast staff was lacking as both coffee machines were down and she was unaware because she was in the back area on her phone. Positives- breakfast area was well stocked with grab and go items, which we appreciate when staying in Jacksonville for medical appointments. Staff was receptive and friendly.

Partner

10/10

Exceptional

07 May 2026

Robin

All good

Partner

10/10

Exceptional

05 May 2026

Elenilson

Breakfast was fantastic please don't change it.

Parking was great too.

The staff was friendly and respectful.

I will definitely stay here again next year.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Laura

Great breakfast. Clean rooms plenty of parking.

10/10

Exceptional

03 May 2026

Mark

The hotel was clean and the staff friendly.

Family

10/10

Exceptional

30 Apr 2026

Donna

We always stay in pet friendly hotels and this Holiday Inn Express was the perfect stay. The price was great, it was clean, there is a nice pond to walk around with doggie stations and the employees were very kind.

Pet

8/10

Excellent

30 Apr 2026

Johnna

The breakfast was good, the location was great.
It is a beautiful area with everything you could need close by.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

GAIL

Hotel and room were super clean.
Comfortable bed !!!
Free breakfast was plentiful and a great value. Well located, plenty of shopping and dining options near by.

The pool was a bit of a disappointment. Located at least in the morning in a shady area and unfortunately not very clean.

Still, a good value for the money.

Self

10/10

Exceptional

28 Apr 2026

Steven

Nice hotel. Friendly staff, comfortable bed, great breakfast. Dove products in bathroom big hit with the wife! Only complaint was broken USB ports. We have stayed before and ports were non functional in that room as well.

10/10

Exceptional

27 Apr 2026

Alber Ivan

Nice and clean , except for the pool

Family

8/10

Excellent

27 Apr 2026

Patricia

It was ok, not a fan of the breakfast, the pancake machine was broken the 2 days I stayed. They need to improve the little details of the rooms, painting, baseboard in the bathroom, shower matt... the rest was ok.

Family

10/10

Exceptional

27 Apr 2026

Henry

i

4/10

Poor

27 Apr 2026

RRonald

Why was my rate changed from what is was listed as when I booked the room

Self

8/10

Excellent

26 Apr 2026

Shiela

Staff was great. Clean and comfortable. Though breakfast was nothing to write home about. No banana no waffles and the pancake machine was broken with no attempt to fix it.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Brianna

My Go To hotel! I love this hotel and the staff

Family_with_children

10/10

Exceptional

24 Apr 2026

Ricky

Clean room

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Haydee

Nice and clean .. Eight years old building.. Room spacious, nice pillowcases .. Good area.. Very good breakfast .. Fresh brew coffee 24 hours

Partner

10/10

Exceptional

18 Apr 2026

Jamaal A.

My stay was wonderful. The staff at checkin were polite and helpful. The woman at checkout (who was training when I checked in) was absolutely amazing. I wish I had gotten her name because she was very personable while dealing with three things at once. The room itself was very comfortable and roomy. While there were a lot of people coming through and sitting in the lobby at different times of the evening, they seemed to be at least tied to the hotel to some degree and not random stragglers. Breakfast was...adequate. Whoever made the bacon must not like it (lol) and the eggs were probably powdered, but everything else was fine. I would definitely stay here again and maybe just peek at breakfast before deciding whether or not to McGriddle it.

Self

10/10

Exceptional

16 Apr 2026

Alciralina

Excelente condiciones!

Family_with_children

10/10

Exceptional

14 Apr 2026

Lori

Easy driving distance to anything, safe, restaurants close by, and staff was friendly and professional.

Partner

10/10

Exceptional

12 Apr 2026

Brittany

The rooms were very clean and comfortable and the complementary breakfast was fantastic.

Partner

10/10

Exceptional

08 Apr 2026

Robert

Attention given to CLEAN everywhere, every hour even late pm….sets this hotel APART. THANK YOU and made the customer feel much safer than at most hotels!!! 10 Stars on a 5 Star scale!!

Self

10/10

Exceptional

04 Apr 2026

Christina

My stay was for 5 days and every day the breakfast was hot and fresh with good options. The staff was very professional and polite. They was extra helpful. The rooms were clean. Great location it’s well lit and walking distance to restaurants like Wendy’s, DQ, Zaxby..

Business Family_with_children

10/10

Exceptional

02 Apr 2026

Damian

Room clean; staff went the extra mile; best hotel breakfast I had on my 6-week road trip; and parking was easy. Truly an amazing operation here. The manager should be proud and deserves a lot of credit for the assemble team. I will stay here again!

Self

10/10

Exceptional

30 Mar 2026

Brooke

Staff was friendly. Very clean all over.

10/10

Exceptional

30 Mar 2026

tamara

The beds a super comfy and the breakfast was delicious. The front desk staff was very helpful when checking in.

Family_with_children

2/10

Poor

28 Mar 2026

Hope

If I could leave zero stars, I would. My wife and I stayed here for four nights. On the first night, we found blood on our wall. We went to the front desk who offered to clean it, but we said that we would do it ourselves. On the second night, we found ants by the microwave and coffee machine, just a bunch of little baby ants, crawling all on the walls. At this point, we asked to switch rooms. They switched our room for the third night and that next morning my wife found a baby roach in the bathroom. At this point we were too fed up with everything to complain AGAIN. I have stayed at other Holiday Inn Express’ that were very nice and clean so I was very surprised at this. We did speak to the manager who gave us some IHG points for our troubles which we appreciate but overall our experience was not what we hoped for. The area/location is very nice though with lots of restaurants nearby, that was the best part of this stay.

Partner

10/10

Exceptional

26 Mar 2026

Shelby

Room is always clean. Breakfast is fantastic for an included breakfast. I always stay here when I visit the area because the experience is consistently positive.

Partner

10/10

Exceptional

24 Mar 2026

Sandra

The rooms, lobby and breakfast room was very clean. Breakfast buffet was delicious with many options to choose from. The staff was very pleasant and check in was a breeze.

10/10

Exceptional

23 Mar 2026

Emmaruth

Rooms are clean, staff reception are very kind, sweet and helpful. The staff at the kitchen (breakfast service) they’re not friendly and the caught up time is supposed to be 0930 we went there like 15 minutes before there’s no more food there but we saw them have their own plates with all the breakfast they serve eating. We only have the bread to toast and the coffee and yogurt at the fridge. I understand the caught time but they should consider other customers too until the exact time for them to close

Partner

10/10

Exceptional

22 Mar 2026

Patricia Denise

Very pleasant stay

10/10

Exceptional

22 Mar 2026

Taliya

Very clean, great areas

10/10

Exceptional

22 Mar 2026

Rose

This is our second time staying here. We love the beautiful lake we can walk around and the close amenities that are in walking distance. The employees were very attentive and kind. Only wish breakfast was open a bit later than 9:30 am. Otherwise, we had another wonderful stay! We will return☺️. Thank you for all you do.

Family

8/10

Excellent

21 Mar 2026

Betsy

Room layout and cleanliness was great except the moldy caulking in the shower. Bed was comfortable and there were lots of linens. Coffee maker in the room worked great so I didn't have to go downstairs to get coffee.

Self

10/10

Exceptional

21 Mar 2026

Thomas

Nice place right near our friends condo and it was clean and it had a good breakfast!

Partner

10/10

Exceptional

21 Mar 2026

Brian

All great!

10/10

Exceptional

17 Mar 2026

Julie

Clean room and friendly staff.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Chris

Nice staff and very clean

10/10

Exceptional

15 Mar 2026

Lindsey

Couldn’t have done any better picking a hotel for our one night stay. All the staff were excellent, the room was perfect and the location was super convenient. We’ll definitely stay again!

Partner

10/10

Exceptional

13 Mar 2026

Guillermo

Excelente

Business

10/10

Exceptional

13 Mar 2026

Brian

Top notch everything!!

10/10

Exceptional

13 Mar 2026

Odel

Very nice staff
Clean room

Partner

8/10

Excellent

11 Mar 2026

Geoffrey

The staff was wonderfully friendly and helpful. The room could have been cleaner. There was the remnants of spilled something all over the wall near the bed, and the bathroom had walls patched that had not been painted, the grout was pretty dirty, and the tub surround had a lot of mildew. Was not “nasty” by any means, but definitely could have been a cleaner feel to the room. Common areas were clean. The breakfast was very good.

Partner

10/10

Exceptional

08 Mar 2026

Taylor

The rooms was amazing the staff were very friendly. The breakfast was great too. 10/10 recommended.

10/10

Exceptional

07 Mar 2026

Kelvin

Good

Self

10/10

Exceptional

06 Mar 2026

Jason

Easy check in and out! Room appearance was excellent! Loved the extra mile of showing the extend of cleanliness with the sealed in bag tv remote and sanitation wipes on desk to name a couple of things. Breakfast was great and staff were amazing!

Self

10/10

Exceptional

06 Mar 2026

Andrew

A bang for your buck. All my friends staff here that come at visit. Comfort and cleanliness

Family

10/10

Exceptional

05 Mar 2026

Shane

Very clean nice staff good breakfast and nice area.

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

Daniel

We enjoyed our short stay - the only complaint is the rude staff member who checked us in.

10/10

Exceptional

01 Mar 2026

Heidi

Clean

Family_with_children

10/10

Exceptional

27 Feb 2026

Taylor

Wonderful experience!! Price is very good for what you get. There is free on site parking, the rooms are spacious and clean. The staff was very friendly and overall was a great experience!! Would absolutely stay here again

Self

10/10

Exceptional

25 Feb 2026

Marie Daniel

The front desk staff were nice and always greeted me whenever I walked by, the housekeeping team always made sure that all towels and room clean and organized, and the breakfast attendants were very nice and made sure that all food were available. My stay was such a pleasant experience. Thank you Holiday Inn Team!!!

Partner