Extended Stay America Washington D C Germantown Mi

United States , Rockville - MD
GERMANTOWN (MD), 12530 Milestone Center Dr
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Samuel

yes

10/10

Exceptional

21 Feb 2026

Jamar

Great all around

Self

2/10

Poor

31 Jan 2026

Horace

Lacking staff and flexibility

10/10

Exceptional

30 Jan 2026

Manuel

Very good place

10/10

Exceptional

26 Jan 2026

Patrick

Yes, their team was super helpful-even during a snowstorm!

Business_and_leisure Family

6/10

Pleasant

20 Jan 2026

Simone

My second time visiting Century BLvd location and the floor was dirty especially the areas close to the furniture.

4/10

Poor

30 Dec 2025

Deven

Our stay in Room #164 was extremely disappointing. The shower was already broken upon arrival, causing water to spread throughout the entire bathroom. The floor became dangerously slippery, forcing us to use the provided towels to soak up the water just to avoid an accident.

To make matters worse, we also noticed small cockroaches in the room, which is completely unacceptable from a hygiene and safety standpoint. These conditions reflect a serious lack of maintenance and cleanliness and do not meet even the most basic standards expected by guests.

This experience has significantly impacted our overall impression of the property.

Leisure Family

2/10

Poor

19 Dec 2025

David

Poor customer service

Leisure

6/10

Pleasant

14 Dec 2025

Paige

It was literally just ok. It was a good place to rest our head. It didn’t look well maintained but it also wasn’t disgusting. Good for the price. No complaints but no compliments either

Leisure Partner

4/10

Poor

29 Nov 2025

Peter

Room smelled stale. No trash pail. No one at desk for checkout and fee confirmation

Partner

2/10

Poor

16 Nov 2025

Shamus

Rooms where not well keep, pictures are not close to what you get. Area felt unsafe

4/10

Poor

16 Nov 2025

Liseli

The room was smelling of cigarette smoke. Looked better online.

6/10

Pleasant

14 Nov 2025

Joseph

There was way too much going on with other tenants couples fighting throwing furniture out of their rooms

Leisure Family_with_children

2/10

Poor

01 Nov 2025

Diego

The room felt extremely neglected. Furniture is rather old and dirty. It smelled of smoke. The only reason I didn’t leave is because I had already paid.

Partner

6/10

Pleasant

29 Oct 2025

archie

Parking free and safe. Landscaping was very nice.
Great room for the price
Room was clean but recent repairs were not done professionally

Happy for the price

Leisure Family

2/10

Poor

15 Oct 2025

Jean

Morning shift manager needs to be trained on customer service delivery.

10/10

Exceptional

10 Oct 2025

Tyrell

If you stay for a while they really look out for you like family

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2025

Sarah

Clean room nice staff accommodating and parking

Leisure Partner

4/10

Poor

05 Sep 2025

Ray

First room the refrigerator didn’t work. In need of serious remodeling. Roaches

Business Family

8/10

Excellent

02 Sep 2025

Amber

Clean extra space rooms

Business_and_leisure

2/10

Poor

01 Sep 2025

yogesh

Poor customer service. Room is too old stinks and has no amenities

Business Family

6/10

Pleasant

30 Aug 2025

Nelya

Room has a terrible smoke smell

10/10

Exceptional

22 Aug 2025

Alonzo

Clean and functional

2/10

Poor

19 Aug 2025

Festus

The whole area is not clean. It does not meet the standards of other hotels I have stayed in. I will never opt for Extended stay suites again.

10/10

Exceptional

12 Aug 2025

Henry

Good

Leisure Self

6/10

Pleasant

09 Aug 2025

Ernesto

The hotel attracted some rough-looking characters who lingered around the property, giving the area a sketchy feel. Obtaining fresh towels was inconvenient, as staff insisted on inspecting and counting the used ones before issuing replacements and charged for them. Overall, not terrible for the price — but probably not ideal if you’re traveling with children.

Business Family_with_children

2/10

Poor

31 Jul 2025

Verified traveler

Cancelled upon arrival.

Rooms were very run down and the fumes from whatever was used to clean them were way too strong, as if trying to cover up something. The front office smelled like weed and had plexiglass between staff and customers. Doesn’t make you feel too safe, especially with the designated parking spot up front for cops.

Friends_and_family Family

4/10

Poor

30 Jul 2025

Kimberly

not for women alone

As a single woman, having a first-floor room with an exterior door in the back of the building was a negative. The room had a strong perfume smell that made me sneeze, and it felt very humid.moldy in the room. The alarms went off for me about the safety of the area when the check in area was completely behind a shield from desk to ceiling.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Stephen

Run down, old, and dirty. Not going back.

2/10

Poor

20 Jul 2025

Brett

Only reason 1 give 1 star is because I am not able to give 0. We HAVE to get a refund. Met a pest control provider when I was checking in. Key to the room didn’t work. Bed was broken, and maintenance “fixed” it with bungee cords. One of the worst hotel experiences I have ever had, and I travel a lot. I have plenty of pictures to share. Unless you’re looking to smoke pot with neighbors, avoid this at all costs.

Leisure Family

2/10

Poor

13 Jul 2025

Jeffrey

Gross

Room was disgusting. Everything smelled like weed. Holes in the walls. Bugs in the corners of ceilings and floors. Cupboards all crooked. Shower tub was gross. Key cards kept not working. Will never go back.

Friends_and_family Family

4/10

Poor

13 Jul 2025

Bing

Even no air dryer

Leisure Family

10/10

Exceptional

08 Jul 2025

Ruel

Courteous staff. Excellent customer service.

10/10

Exceptional

29 Jun 2025

Chase

It qas great for the extended stay we had there. The staff was very helpful.

Business_and_leisure Family

2/10

Poor

25 Jun 2025

Benjamin

Not a place I would stay again.

Check-in was bad; no one at the front desk for long periods of time.
The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Megan

Avoid!

We had a three night booking and left after the first night because the room was dirty and there were bugs.
I told them we were checking out early for that reason and they didn’t care at all.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Bruce

Extended stay wouldn't admit to not supplying an Iron in they're rooms. TWO OCCASIONS THE ROOMS WERE WITHOUT IRONS. THE NEED TO CLEAR ABOT THE AMMENIITIES.

Leisure

6/10

Pleasant

20 Jun 2025

Karla

Could do better

Business_and_leisure Partner

10/10

Exceptional

11 Jun 2025

achi

Great place

2/10

Poor

08 Jun 2025

felipe

They have mole in te restroom

2/10

Poor

07 Jun 2025

Nemat

Smoked

2/10

Poor

06 Jun 2025

celestin

Very bad customer service. Rude receptionist.

4/10

Poor

04 Jun 2025

Edward

Honestly the staff is super great but the fact that I got the place for a deal at 89 is an outrage this place is a motel at best the tv is at best 32 inches 2 pillows offered on the bed and not even a trash can to throw your trash into you can see right through the blinds if you really wanted to as they are wrinkled up and out and don’t shut properly honestly wouldn’t recommend to my worst enemy

Business Self

2/10

Poor

03 Jun 2025

Edward

The place was so gross. Carpets had a sludge on them. The room smelled like mildew mixed with Pinesol that seeped into our clothes. All the doors to the cabinets were broken and chipped. The tub had a gray ring around it. Breakfast was a joke. It looked like a room out of an old horror movie. I could go on, but you get the point

Friends_and_family Family

4/10

Poor

02 Jun 2025

Crystal

Very dirty and run down, the front desk was EXTREMELY slow. Be careful.

Business_and_leisure Self

6/10

Pleasant

27 May 2025

Natalia

The were no staff in the Lobby. only after 3pm but they were very friendly.

8/10

Excellent

25 May 2025

Yue

a good stay here I had.

6/10

Pleasant

21 May 2025

Jessica

The room was ok but not worth the price of stay. I had asked for first floor room due to having a knee brace from a meniscus tear and I was told none were available but clearly there was because it was not full. But for a last minute booking it worked out.

2/10

Poor

17 May 2025

Benjamin

Booked for a week in a rush after our VRBO fell through. Stayed one night and realized it wasn’t the place for us. Checked out after one day. They refused to refund any of the week we prepaid for. Would not recommend

Leisure Family

2/10

Poor

14 May 2025

Sinforiano

This has been the worst stay ever. Dirty, no towels, no cleaning service. Key cards kept on getting de activated. Room got cleaned before check out time.

Family

4/10

Poor

12 May 2025

Albert

The price I been charged for my room wasn’t fairly! I felt like I got robbed.

Business Family

2/10

Poor

09 May 2025

Rayleen

As a hotel Don’t Stay!

It smelled like weed. There was no trash can, no cups or glasses. There was no iron (they had an ironing board)., no hair dryer,. They had soap but no shampoo or conditioner. Breakfast was a granola bar. The bed was comfortable.

Friends_and_family Family

4/10

Poor

04 May 2025

SongYi Grace

The facility is old, and seems that it needs improvement...

Leisure Family

6/10

Pleasant

27 Apr 2025

Charlotte

It was ok. It was a place to shower and sleep. Room was worn and aged.

Friends_and_family Family

2/10

Poor

20 Apr 2025

Too much dirt everywhere, floor is not clean. Overall i give them 1 star

10/10

Exceptional

16 Apr 2025

Michael

This is a great value. It works for the commuter because the right on 100 can take you all the way to the shady Grove Metro stop.

Business Self

6/10

Pleasant

15 Apr 2025

Joanna

Honest Review – Just OK

I’m not sure who’s leaving all the 4- and 5-star reviews, but they feel pretty misleading. Here’s my honest take: overall, it’s a 2-star experience, but I gave it 3 stars because the front desk staff was genuinely friendly and helpful.

The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t bother. However, I really needed a basic cup to take medicine and drink water and couldn’t find one anywhere. No hairdryer either, and when I asked the front desk, they didn’t have one available.

That said, it’s fine for the price and the location is convenient—just a few minutes from Top Golf, Starbucks, and grocery stores.

Bottom line: Bring your own cup and don’t expect much. It’s passable for a budget stay, but definitely nothing fancy.

Self

10/10

Exceptional

12 Apr 2025

Marcy

Staff very helpful

6/10

Pleasant

08 Apr 2025

María

Room was not that clean

Customer service not prompt or great

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Patricia

Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.

Leisure Pet

10/10

Exceptional

30 Mar 2025

Ruel

Good customer service reps.

4/10

Poor

23 Mar 2025

Monica

They didn’t have enough pans, but that was before finding that the stove didn’t work.
There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.

Leisure Family

4/10

Poor

01 Mar 2025

Verified traveler

Outdated building, furniture, etc.
Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

vashti

nothing additional

Leisure Self

6/10

Pleasant

16 Feb 2025

GAYLE

Kitchen had no supplies

Leisure Self

2/10

Poor

10 Feb 2025

Rahmere

Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up

Leisure Family

2/10

Poor

10 Feb 2025

SEYED ALIREZA

The room conditions was really bad

8/10

Excellent

24 Jan 2025

Yelitze

I would love they have a better breakfast options even though if you have to pay!
I was on a snow day and I would love not to go to other place to eat.
I also was co fused about the room numbers and systems! You need an air traffic controller certification to find a room

Business Partner

4/10

Poor

22 Jan 2025

Francisco

The alarm sounded at the middle of the night and when we called the front desk by phone nobody was available, then when my wife went the office the receptionist didn’t know what to do. The issue was fixed until the fire department came.
There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean.
Sidewalks didn’t have salt during the snow storm and were slippery (ice).

Business_and_leisure Family

8/10

Excellent

13 Jan 2025

Christopher

Close to many favorite restaurants

8/10

Excellent

13 Jan 2025

Christopher

Close by to many favorite restaurants

10/10

Exceptional

31 Dec 2024

Edward E

Nice hotel

10/10

Exceptional

19 Dec 2024

Gisele

Good service

Leisure

10/10

Exceptional

17 Dec 2024

mark

Easy to find and check in was fast

Business Self

6/10

Pleasant

08 Dec 2024

Paige

have security that walked by the property during the night. I had a friend with me and when she left early in the morning, a man wrote down her license plate number because she turned her car on. We called the hotel, and he didn’t really do much.

Leisure Friends

6/10

Pleasant

30 Nov 2024

Karen

There was a dripping pipe in the bathroom where the tub was. The light switches weren't working. No trash bin in the bathroom.

Leisure Family

10/10

Exceptional

21 Nov 2024

Samuel

Hhhhhhhh

8/10

Excellent

19 Nov 2024

Denadra

Nothing

Business_and_leisure Family

4/10

Poor

17 Nov 2024

David

Rude staff member

When I went to the lobby to check in at 3PM on Nov 16, 2024, I had to wait about 15 minutes while the single person behind the desk allowed a woman to continue to ask for a free room repeatedly. The lobby was overly warm and uncomfortable. The room itself was fine. Nothing great, nothing terrible. The heater/AC unit was a problem as the heat wouldn't turn off until you put the AC back on. The bathroom sink was a little dirty but you don't go to this hotel chain for a glamorous stay. Around 10AM I realized I was running a bit behind so I called the front desk to ask for a late checkout. I requested one additional hour, so checkout at noon rather than 11AM. The guy on the phone said that was fine. Then at 11:15AM he is knocking on the door asking how I was going to pay for the additional hour. He made no mention of this when I called. It's common for hotels to allow early check in or late checkout if there isn't someone waiting for the room. For him to be requesting money, when he made no mention of it when I requested the late checkout, was uncalled for, and the way he decided to do this was downright rude. It's fine if you want to go against the way things have been done for years. But you should let people know about payments when they request something, not go banging on their door. I shoved my things in a bag and left at 11:25AM. I don't plan on returning to this hotel in the future.

Self

2/10

Poor

10 Nov 2024

Maria G

Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.

Business_and_leisure Partner

10/10

Exceptional

06 Nov 2024

ruben

Stayed a night for business and it was just a great place. Very clean, everyone is very friendly. They accommodated my 36 foot box truck and there was food (restaurants) everywhere. Also it’s behind a TopGolf so that was cool.

6/10

Pleasant

03 Nov 2024

Cheryl

I wish the little kitchenette had 2 plastic wine glasses, and a hair dryer in the bathroom. 😡😭😠

4/10

Poor

13 Oct 2024

Paul

The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.

4/10

Poor

03 Oct 2024

Terri

I stayed for a week, in town for a wedding and to visit family and friends in the area. While thankful for the location, and the fact I was given the requested bottom floor room as I am handicap, the place was just filthy! The floors were disgustingly dirty! The tub I had to clean before using, and was so dangerously slippery ( they need to put down some non slip tape.)
I had to go to the office and request more towels on day 4, and had to request a roll
Of toilet paper on day 5! ( you would have thought I was asking for $1000! So rude!)
Never even saw the “breakfast “ the office is one small room and I was never given any information of where breakfast is served at check in. (Not that I would have eaten it anyway)
Seems there are many people that are “living” at the hotel which is sad, and I do feel bad for them, because as paying guests all should be treated with respect and dignity, and housekeeping Should at least check rooms for towels and toilet paper daily!!
Won’t stay there again. Won’t recommend anyone to stay there.

Leisure Family

8/10

Excellent

02 Oct 2024

Rebecca

We reserved for 2 adults - got one washcloth and no handtowels. Asked for 1 more - we were told they would be available next day.
Went to office next day, and were charged $1.25 for washcloth & 2 handtowels

Leisure Partner

2/10

Poor

27 Aug 2024

Latoya

One of the worst hotels I have ever stayed in.

8/10

Excellent

22 Aug 2024

Claire-Anne

The staff was very accomodating and nice.

The facilities need some major updating and the complimentary breakfast is really more of a snack.

Business_and_leisure Family

8/10

Excellent

21 Aug 2024

Bruce

There wasn't a iron

Leisure Family

8/10

Excellent

16 Aug 2024

Jessica

Staff is great, but not happy they didn't offer any kitchen supplies and also the breakfast was horrible.

Leisure Partner

2/10

Poor

09 Aug 2024

Mark

This was the worst hotel stay i ever had. The toilet in the room was removed. I couldnt go to bathroom. The shower was filty and had water that didnt drain sitting in it. I have pictures

Business Self

2/10

Poor

03 Aug 2024

Andrew

I was not able to check in. They said my name could not be found. NEED REFUND!

Business_and_leisure Self

10/10

Exceptional

28 Jul 2024

Verified traveler

Get way

Very nice

Business

2/10

Poor

23 Jul 2024

James

AVOID THIS HOTEL. The bathroom was covered with hair, their were stains on the sheets and the overall vibe of the hotel made us feel unsafe. We checked in at 11pm, they tried to clean it again, still dirty so we went down to the Best Western in Rockeville at midnight (highly recommend). Tried to get a refund through Expedia and they were worthless too, wasted $350 for 2 nights in a place that should be refurbished with a wrecking ball. If Expedia can not come through for the individual verus the big corporation why even use their service??? Never again.

Leisure Family

2/10

Poor

22 Jul 2024

Kelly

Do not stay here ! Dirty , old , run down , we booked for 3 ppl , my husband , and 17 year old
Son and I - they said king bed with pull out couch - got into our room , it stunk from smoke which is supposed to be a non smoking room , was musty , dirty , no bedding at all for the sofa bed , I had to call down , the sofa bed the springs were popping through and no way could you sleep on it , the 3 of us full size adults had to sleep together in one bed ! I called the front desk asked if they could bring us another mattress to lay on top of the one we had on the sofa , no one showed up , they knew there was 3 ppl staying in the room and only 2 towels provided , asked for another , again no service and. Otho g or no one showed up . There were vagrants lingering around the hotel doing drugs , was quite scary! We were in town for a lacrosse tournament- I tried to find another hotel nearby to move to but everything was sold out - couldn’t wait to get home and shower to finally feel clean - even my 17 year old son said mom this place is gross and the bed feels dirty ! They also advertise a kitchen - but no cookware , utensils , dishes , soap - absolutely nothing ! One the the absolute worst places I have ever stayed in and we travel a lot ! This was a 0/10 !!!!!

Leisure

2/10

Poor

22 Jul 2024

Barbara

Sheets and towels were clean and a/c and refrigerator worked.
Floor was filthy. Tub was stained. Shower and towel rods were rusty. Beds were uncomfortable. Substantial road noise. Drapes were dirty and didnt close completely. Staff was unhelpful and unfriendly.

Leisure Partner

4/10

Poor

22 Jul 2024

STEVE

Dirty

Leisure Family_with_children

2/10

Poor

21 Jul 2024

John

r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.

Leisure Family

2/10

Poor

19 Jul 2024

Trista

I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.

Leisure Family

10/10

Exceptional

30 Jun 2024

Samuel

Mskdkene

6/10

Pleasant

16 Jun 2024

Jeffry

No one was at the desk when we arrived. We had to call the reservation line for them to get some one after 15 minutes. No one was there when we checked out either.