Name: Red Roof PLUS+ Washington, DC - Rockville
Address: 16001 Shady Grove Road, Rockville, 20850, US

2/10

Poor

02 Aug 2026

Tina

When I arrived at red roof Inn, I went to check in the lobby, smelled like nothing but marijuana and when I went to the room, there was a horrible odor. I had to go out by air fresheners just to be able to sleep in the room that evening there were some questionable people in the parking lot drinking and raising all kinds of cane it’s in a terrible neighborhood. I had to check out the next morning because I could not tolerate the smell in the room and nothing was done about it. I would never recommend red roof into anyone for any circumstances.

2/10

Poor

30 Jul 2026

Sean

This is a very inexpensive property. It’s also neither clean nor well maintained.

10/10

Exceptional

27 Jul 2026

Judy

Staff is very friendly. Manager smiles and makes you feel welcome. Rates are resonable.

8/10

Excellent

23 Jul 2026

John

Smoke alarm in room was covered by plastic. Informed staff when I checked out.

10/10

Exceptional

21 Jul 2026

KEen

affordable and clean.

Family_with_children

10/10

Exceptional

18 Jul 2026

KEen

good service.

Self

10/10

Exceptional

13 Jul 2026

Judy

Clerm at front desk, Noel remembered me from my last visit. All staff is friendly and professional.

Partner

10/10

Exceptional

12 Jul 2026

Daniel

Good for the price and friendly staff

Self

8/10

Excellent

06 Jul 2026

Taurean

Very peaceful place to stay if need get away for a. Couple of days

Self

8/10

Excellent

01 Jul 2026

Abiola

Nice room

8/10

Excellent

30 Jun 2026

Judy

Staff was very pleasant. Room was clean but physical repairs were needed. There were not many amenities offered.

Partner

10/10

Exceptional

27 Jun 2026

Calvin A

Great location, quiet and security on staff. Very sat7for the money.

Self

6/10

Pleasant

27 Jun 2026

Mireille

Vending machines weren’t working

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Evelio

The toilet was not working and I asked to be moved to another room…. A bit uncomfortable

Self

4/10

Poor

24 Jun 2026

Annie

Staff was great, however it seemed to be a lot of people living at this place on a full time basis. Trash everywhere on second floor back side, trash was even in the trees outside. Building looked to be in need of some major maintenance, outlets poorly installed, or needs work..

Family

4/10

Poor

22 Jun 2026

Gail

The first room they

4/10

Poor

22 Jun 2026

Jose

Re

Self

2/10

Poor

21 Jun 2026

Francia

arrived at the property at approximately 7:45 PM to check into my room, which was assigned as room 226. Upon entering the room, my daughter and I were shocked to find an unauthorized individual inside.
The person was crouched down and holding a pair of shoes; upon noticing us, the individual left the room immediately without offering explanation.

2/10

Poor

20 Jun 2026

Zakaria

Lots of noise at night, people smokes in the corridor, not the usual type of cigarette if you see what I mean. Loud would need more security around the hotel.

10/10

Exceptional

17 Jun 2026

grata

The location is ideal to the purpose of my friend and I . This is the first place that my family stayed in 1994. And I recommend it to my family and friends.

Business

8/10

Excellent

16 Jun 2026

lisa

Would not stay there again

10/10

Exceptional

16 Jun 2026

Biloa

Great accommodation and cleanliness

4/10

Poor

24 May 2026

BERK

M

8/10

Excellent

22 May 2026

Dyvanand

Hotel stay was good near to local bus station

4/10

Poor

22 May 2026

Bryan

Nothing fancy here. Keep moving along

10/10

Exceptional

17 May 2026

carlos

good hotel, rienfly peoples

Friends_and_family Family

8/10

Excellent

14 May 2026

Randy

Worked great for getting in late and leaving early.

2/10

Poor

10 May 2026

Kyra

Dyu

4/10

Poor

10 May 2026

Lou

The room smelled and it did not have a refrigerator or micro-wave. Did not know this before I booked.

Self

4/10

Poor

09 May 2026

Maria

My daughter kicked off her shoes as soon as she walked into the little room, only to find that immediately wet with dog pee and some floor cleaner that was used over the dog pee.

Busted faucet, only one key worked and we met three roaches in the bathroom- never again

Family_with_children

4/10

Poor

13 Apr 2026

Marcus

If this is the place that you stay if you have no other choice and you need to take a nap, but i would t recommend more then 24 hours at this place, bathrooms is broken . And ugly and some of the rooms will give you an ironing board with no iron.

Self

6/10

Pleasant

09 Apr 2026

Velma

Shops and restaurants were nearly.

Partner

8/10

Excellent

07 Apr 2026

Gabriel

Drainage in sinks was slow. Didn't give the best vibes.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Francine

Thank you for everything!

8/10

Excellent

28 Mar 2026

Michael

The outside air was cold the heat was on and working well

Self

4/10

Poor

20 Mar 2026

Tracy

Not very clean. Food crumbs in furniture, floor and carpet dirty, especially under the bed. Slept with the lights on just in case. Staff at the desk was very nice and polite. Pictures on Expedia site make it look nicer than it truly is.

Family

2/10

Poor

08 Mar 2026

Gabby

My deposit of 53 dollars never send me back to my accounts.

Partner

8/10

Excellent

07 Mar 2026

William L

In the first room I receive a room with heating system was not working. And in the second room I was in there remotes are not programmed. So you have to come back to the front desk to check out. You cannot check out on the Tv

6/10

Pleasant

22 Feb 2026

Reuben

Room is old — furniture, lighting, plumbing, amenities, etc. Everything works. Price is very reasonable.

Self

10/10

Exceptional

17 Feb 2026

George

The two younger gentlemen that work at night are a blessing really appreciate their customers and I hope that they both end up owning the building

4/10

Poor

13 Feb 2026

Sheila

It was cold no tv

Friends_and_family Friends

2/10

Poor

04 Feb 2026

Estela

Front desk manager literally refused several times to give me information about who I could speak to about my legitimate grievance, telling me that \"he doesn't have a boss or manager\" and that \"he is the ultimate boss\" and that he only answers to God. \" I am the boss\". \"My only supervisor is God\". Furthermore,he advised me that if I were a man, I would receive different treatment. When I finally was able to speak to his immediate supervisor, she gave me an extra night's stay and sent me to my new room with a business card for the general manager so that I could contact him. When I called the number on the card, I didn't realize that I was speaking to the exact same woman. She then accused me of \"harassment\" , for calling the number that SHE HERSELF GAVE ME, and even though I only made one single phone call, and therefore she called police and had me escorted off of the property. All this, despite the fact that I had a legitimate complaint, was going through the protocol that she prescribed to me, was not in any way causing any type of scene nor creating any type of problem nor commotion and was resting peacefully for hours in my room napping before police arrived (and she was well off of her shift and out of the building). Terrible unfair and frankly, cruel and inhospitable customer service. Do not come to this hotel expecting any type of professionalism or hospitality.

Additionally, listen to his response. \"oh my oh my\" is exactly the condescending tone this management has

Leisure Partner

10/10

Exceptional

01 Feb 2026

Brian

Clean

10/10

Exceptional

10 Jan 2026

Luna

Good

4/10

Poor

14 Dec 2025

Daniel

Light switches above beds and lamp were filthy, trash under the beds. My door froze twice, they had to come out and heat it with a heat gun....seriously in Maryland your door latches freeze...never have I had that happen. Other guest loud at night, and can hear everything outside. Not the greatest, especially for ugrading to your \"best room\" and patch up the old holes when you replace your shower curtain...

Friends_and_family Family

8/10

Excellent

09 Dec 2025

María

It was all good

Self

2/10

Poor

26 Nov 2025

sanford

Travel to Rockville for 3 nights. Morning of checkout my toilet was broken and no shower. I had 2 hours before family event. Check out. Front desk:
\"water pipe broke\". No manager on duty (10:15 am)Had to go to gym to shower, use bathroom and get dressed. Emailed manager next day with notice of damages for negligence and breach of contract.Manager calls and, with hostile, angry voice, she starts call with lame excuses then dismisses my request for refund. No apology until I told her she should have called to apologize, with no lame excuses. Because of her unprofessionalism, I terminate the call. No refund. I contacted RRI on website same day. No response. That was over 10 days ago, Want refund for my last night.

2/10

Poor

19 Nov 2025

Kathi

I need to call, because never got a call back from the management. I reported the next day because my room didn't work which is a safety issue and I was very tired after driving The day before 12 hours and have another 4 and 1/2 hour drive home to the Pocono mountains in PA. The TV guy didn't work and the remote I had to just keep hitting the arrow to get channels, because it didn't show on the channel guide? I couldn't call the front desk because the phone didn't work and when I called the number on Google, got the reservation number and they couldn't help me. I made a complaint to the front desk, but she said the manager would have to call me the next day. I never got a call. It's annoying that I can't even get a hold of anyone at hotels.com to get my refund. There was a cricket in my room and it almost jumped in my face and I didn't know it was a cricket, thought it was a roach. Also, when I tried to scan the room service for food, it didn't work. I was woken up at 6:00 a.m. by some woman yelling for another woman and then they were standing outside of my room when I left. I went to a football game and needed some rest after driving the day before 12 hrs.

Self

4/10

Poor

16 Nov 2025

Brian

Staff terrible customer service no wash cloths

Leisure Family

2/10

Poor

02 Nov 2025

Dana

It have mice’s , we couldn’t sleep well because they was having a party next to us they was loud and outside smoking marijuana ! & my ac was not working

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

Howard

Thumbs down for ne. Clean and comfortable. In a handicap room and it smelled like no one had entered for quite a while. Lights above the bed didn't work. Room had no trash cans! Wasn't impressed with the Front Ddesk staff. Really disappointed.

Self

10/10

Exceptional

07 Oct 2025

Veronika

We had a great stay! The room was clean. The beds were comfortable! Outside stairs need renovation. Some of them were chipped. Area beautiful. Lots of green!Location was good! Could reach Everything easily! Thank you. Veronika

Leisure Family

8/10

Excellent

05 Oct 2025

Reuben

I've stayed here several times. Very reliable budget property. No frills, but the room is clean, everything is in good operating order, the water is hot, and the beds are good. As with many motels, park right outside the door to your room. Property is set back from Shady Grove Road, so traffic noise is not a problem. Several restaurants within a 5-minute drive, 7-11 within walking distance.

Leisure Self

2/10

Poor

06 Sep 2025

Stephen

Hotel HELL

Avoid this hotel at all cost it more like a drug den, with wrecked cars in the parking lot rooms were disgusting plaster falling from bathroom ceiling door locks broken, did not stay left and demanded money be returned said booking was non refundable. Believe all reviews written by employees
I want a full refund will definitely not recomend this hotel to anyone

Friends_and_family Family

4/10

Poor

20 Aug 2025

Elliot

A man outside my door who did not have a room screamed his friends name at 3am until she came and got him.

Business Pet

2/10

Poor

16 Aug 2025

Stefano

There was a mouse

10/10

Exceptional

10 Aug 2025

Henry

Good Job

4/10

Poor

10 Aug 2025

zahid

I need to changes 2 rooms bcz dirty rooms lock problems

Leisure Friends

8/10

Excellent

29 Jul 2025

Martin

I came here after one year again, bringing family form Europe, to visit DC. Ratio of the price (7 people, two rooms, 8 nights) to quality was (last year) and still is great. The rooms are clean, in our experience area was safe (we had 2 seniors and 3 kids with us). Nice staff. I hope l would have a chance in future to stay again in Red Roof Inn PLUS+...

Leisure Family

2/10

Poor

19 Jul 2025

Luis

Do not go to this hotel.
There are roaches in the room. Woke up at 5am to see them crawling all over the bathroom floor. This made us pickup and leave ASAP. Made sure we didn’t have big stowaways.
Drug dealers in the back parking lot.
Drug buyers drive by at night and day.
The parking area is not well maintained and garbage all over the back parking area.
The TV remote did not work - called to have it replaced but the maintenance person never did come.

Leisure Pet

4/10

Poor

19 Jul 2025

Ed

You don’t get what you pay for

Room was dirty and smelly, found a crack pipe in one of the drawers

Partner

8/10

Excellent

04 Jul 2025

Dan

Hh

2/10

Poor

03 Jul 2025

Denyce

I would like my refund

Self

8/10

Excellent

27 Jun 2025

Susan

It was a good stay but my door was difficult to open. They promised to send some one to work on it but no one came.

Business

2/10

Poor

27 Jun 2025

Mudassar Junaid

Room was not clean and as per photo it’s not same

Business Self

10/10

Exceptional

24 Jun 2025

Maria

Red Roof Inn Plus home searching

My family and I are technically with our a home at moment and we have been looking tireless for a place to call home but wherever we go there’s income guidelines. Anyway since we been here staff here have been extremely nice and the housekeeper Ms Carmen has been amazingly helpful supportive and love pets for us that’s an A plus. Anyway we are super happy here at Red Roof Hotel. Thx

Friends_and_family Family

4/10

Poor

21 Jun 2025

jeff

Not so good service

Promised a remote to replace the broken one. Never came.

Friends_and_family Family

6/10

Pleasant

20 Jun 2025

Kathy

Average hotel

Family

10/10

Exceptional

12 Jun 2025

Maria

A very good training

Business_and_leisure Pet

8/10

Excellent

08 Jun 2025

Kurt

Unreasonable absence of service

I considered it unfortunate that your TV service did not provide a built-in \"TV guide\" such that I would be able to review a broadcast schedule. It also was odd that the night desk attendant didn't even know what satellite or cable service was being used by the inn.

Second, it was odd that the morning desk attendant couldn't printout a copy of my paid bill.

Self

6/10

Pleasant

05 Jun 2025

Kathy

Inexpensive place to stay. Old and tired but clean sheets and an average place to lay your head for a night or two.

Business_and_leisure Family

10/10

Exceptional

04 Jun 2025

Maria

Great hotel

Leisure Pet

6/10

Pleasant

02 Jun 2025

Joseph

Was surprised by the $53.00 deposit required at check in

Partner

4/10

Poor

01 Jun 2025

Eileen

Housekeeping was only Monday and Thursday and they didn’t come on Monday. Other guests would smoke outside and you can always hear them at night.

Business Self

6/10

Pleasant

31 May 2025

Leah Denise

The staff was nice but the complex and the rooms are not nearly as nice as the pictures implied

Business_and_leisure Family

8/10

Excellent

30 May 2025

Daryl

Newly updated Red Roof Plus. Close to plenty amenities. Overall, great stay.

Self

4/10

Poor

29 May 2025

Christopher

We've stayed in Red Roof+ locations in the past, and this is the least \"plus\" location. Our first room had a hairdryer cord that was cut and a power strip that wasn't functional. The second room just had a hairdryer that didn't work and the power strip was intermittent/shorting. The staff are very friendly and helpful, but the property itself is just run-down.

Leisure Family

2/10

Poor

26 May 2025

Nemat

The room was so old and dirty

4/10

Poor

25 May 2025

Eric

Smokers in no smoke area

10/10

Exceptional

25 May 2025

chantal

Very clean and comfortable

Business_and_leisure Partner

10/10

Exceptional

24 May 2025

Verified traveler

Responsible but starving!

Very basic no breakfast, broken vending machines. Across from 7-11 seem to rely on it over food service. Found and returned valuable item. Grateful.

Business

6/10

Pleasant

20 May 2025

Anthony

It was ok I didn’t know there would be no room cleaning but they had a tip envelope inside.

Business Self

2/10

Poor

13 May 2025

Hector

On the 3rd night we had to change our room because the toilet was over flowing. The night before we had told staff about this problem and they told us they were gonna send maintenance down early in the morning and they never showed up. We went to complain for the second time and they finally sent maintenance down just to tell us that we had to move our room. Apart from that it was very loud and night and it smelled like cigarettes.

Business Family

6/10

Pleasant

12 May 2025

Tracy

We checked in at 5pm. The representative at the desk, Alan, was rude and not welcoming! I then received a phone call at 3:11am, waking me from my sleep, asking if I were going to arrive. I explained that I was already there and sleep. In the morning I discovered that Alan had not checked me in properly and completely. I was very upset and frustrated. I will NEVER stay at this location again when visiting Maryland!!!!!

4/10

Poor

11 May 2025

Chesleigh

The phone didn’t work so I couldn’t call the front desk. I tried to Google the number, but I didn’t have phone service. I connected to the Wi-Fi and only worked in one section of the room. Once my Wi-Fi did work it gave me an 800 number to call. I waited on hold for 20 minutes. And my phone disconnected because I had bad service. And the phone in the room again did not work. The bathtub had hair in it. A couple was fighting in the middle of the night and a dog started barking. I couldn’t call the front desk to get somebody to stop it because again the phone did not work. I was recovering from surgery so I couldn’t walk to the front. And I certainly didn’t want to walk out there regardless when there was a fight breaking out. The drink vending machine stole my money too.

Leisure Self

8/10

Excellent

10 May 2025

Bob

There was too much noise in the courtyard the night I was there. I also could smell smoke, perhaps coming from the next room or right outside, which was disturbing. Otherwise, I appreciated the clean room and working bathroom.

Leisure Self

6/10

Pleasant

22 Apr 2025

Kimberli

Red Roof \"Plus\" seemed a bit of a joke.
The bedding didn't seem particularly luxurious and there was no snack package. I chose the room for the king bed and though we didn't get our perks, I thought the price was fair for the area. People hanging around the parking lot made the area feel unsafe though.

Leisure Partner

4/10

Poor

21 Apr 2025

Catherine

.

Business Self

2/10

Poor

07 Apr 2025

Antonio

.

2/10

Poor

02 Apr 2025

Sudipta

The rooms are stinky with clear signs of weeds smoking.

Business

2/10

Poor

25 Mar 2025

Tyhein

Do not come to this place. It’s unsafe and dirty!!!!

10/10

Exceptional

06 Mar 2025

Derron

Thank you

Leisure Family

10/10

Exceptional

17 Feb 2025

Torres

Pretty basic, just a place to sleep passing by , very good price

Business Self

10/10

Exceptional

14 Feb 2025

Kristen

The front desk staff was very friendly. Made check in very easy.

Business Self

2/10

Poor

13 Feb 2025

Allen

Gross!

Filthy. No fridge, no microwave.

8/10

Excellent

24 Jan 2025

Alisha

New renovation's Didn't Extend EMPLOYEE'S

Booking receptionist at the front desk to checkin and out, was extremely lrude and impatient and unaware of speaking to him over the phone before for early check-in!! Upon arrival 2nd door to open up lobby and front was locked and had to call over 3-5 time's for him to buzz me in!! Spike talking to me over the phone twice before arrival he still made me wait two and a half hours to check in early and also overcharged me for early check-in and security deposit or roughly giving me a room that did not have no heat and told me that all of the years was broken and that it would be pointless to trust for or get a new room although I chose to still get another room he may speak in a room that was already occupied and he was totally unaware of the who was already occupied so I had to walk back a third time to get a new key to a third room finally suddenly in around 9:30 a.m. after arriving at 4:45am

Business Family

10/10

Exceptional

13 Jan 2025

Derron

Awesome customer service.

Leisure Family

2/10

Poor

08 Jan 2025

Nikolle

Front Desk Staff Sleeps on the Job

When I arrived at Red Roof Inn Plus 9 PM, there was NO ONE at the front desk to assign me a room. There were several guests in the lobby that had been waiting for 1.5 hours For some one to check them in, but no 1 was there.Some people had left.I was told and other people in the lobby were on the phone with customer service with whatever booking agency they used trying to get their money back. I didn't want to go to another hotel like others had chosen to do because I would've had to spend an extra $150.Since the door to the front desk area was unlocked, I went back there, found a few phone number and called around until I finally reached some one. This lady was some regional manager and was able to contact the hotel manager. The hotel manager must have called the employee who came out of the dark back room half asleep. When we saw him come out, We were all like WHERE HAVE YOU BEEN?! We've all been waiting out here forevwr making all kinds of noise. How did you not hear us this whole entire time? And he kind of shrugged off a sleepy shrug and said I'm sorry. The young man did assign me to my room.But I felt so bad for the guests that had booked rooms, couldnt get in, and went to another hotel and had to pay an additional money because this disrespectful unmotivated, and undisciplined employee chose to sleep on the job. Also, my room wasnt very clean. I chose not to take a shower due to the dirty mold around the caulking of the tub.

6/10

Pleasant

01 Jan 2025

Kathryn

Great stay!

10/10

Exceptional

25 Dec 2024

Kingsley

Nice place

Business Self