Name: Bethesda Marriott
Address: 5151 Pooks Hill Rd, Bethesda, 20814, US

6/10

Pleasant

16 Jul 2026

Patrick

It was a nice property and I was pleased with most attempts at sustainability but deeply disappointed that EV charge were out of operation. I felt misled and annoyed that at least pay chargers weren’t in place.

Self

6/10

Pleasant

15 Jul 2026

Asha

The customer service was horrible. We didn’t have a working room phone so we had to use our own phones to call downstairs or go to the lobby. They would take 2-3hrs to meet requests like extra towels, and we would have to remind them 2-3times. The shuttle service that they promote as an amenity, is not really accurate. It runs maybe twice daily. Our biggest disappointment was the customer service. We didn’t feel supported, staff were so rude, as if we were annoying them for a simple question or request. This is what we hoped would be our hotel whenever we go visit my sister, but we will not be returning.

Family_with_children

10/10

Exceptional

12 Jul 2026

Shannon

I’m a very picky person and I was thoroughly pleased with this location. My only drawback was dust on the nightstand that started making me sneeze at night but it wasn’t overwhelming or thick I just have a sensitive nose. I’d definitely stay at the property again and I loved that it didn’t have carpet. Definitely a great find!

Partner

2/10

Poor

11 Jul 2026

Alexandra

I had never ever seen a Marriot in such a bad condition , so dirty and messy.
The hallway walls and elevator seem like were never cleaned.
SO disgusting.
Honestly I still can’t believe this was a Marriot Hotel.
Where is the Manager of that location????

Partner

10/10

Exceptional

09 Jul 2026

Joseph

Wonderful staff.

Self

6/10

Pleasant

07 Jul 2026

Jessica

There was a very strong Oder of air freshener that made you think they were covering up mold.
They had a guy at the front desk helping us that couldn’t hear. It took 45 minutes to check in. Manager finally came and got everything right and gave us a voucher for the restaurant for a drink.

Family

6/10

Pleasant

06 Jul 2026

Steven

The only thing good about this stay was going to the nations capital on the 250th. We got here on Thursday and the temp outside was about 95. Well we thought we'd go to the restaurant and eat this way we didn't have to drive. Well the whole hotel unless your in your room has no A/C noting. I bet the temperature in the restaurant was well over 100 with no fans noting. Needless to say we didn't eat there at all. Then on the last night we were woke up to the fire alarm going off saying to evacuate the hotel that there was a fire detected in the building. Well after waiting an hour and a half we went back in without knowing anything. The fire department didn't even show up. So we went in got our stuff and just left on about 4 hour sleep. When i went to the desk to check out the person said that someone playing around set the alarm off. Well no one came outside and told anyone anything. Also no where on my original booking on here did it say anything about paying for parking. It's like they expect you to walk to a hotel 400 miles away and park your car somewhere else.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Sylvia

Everything in my room was clean and well. Spacious and comfortable.
The cleaning crew seems to leave their hair around, that is my only observation.
It would be helpful to add few more trips to the shuttle.

The stay was restful and complete.

Self

10/10

Exceptional

05 Jul 2026

michelle

It was convenient to everything. Didn't like having to pay $25 a day for parking and I'm not sure I knew about that in advance. My complaint about the pool was that it opened at 10am and I couldn't swim laps when it opened and then it was too crowded. I just would have liked if it opened earlier. The hotel was very comfortable. The staff was very helpful no matter where we needed help.

Partner

8/10

Excellent

01 Jul 2026

vilma

only thing was the pool was not clean.

Family

8/10

Excellent

28 Jun 2026

David

Nice hotel. Helpful staff.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Roberta

Great location. There is a really good restaurant on site. It's close to Bethesda downtown and Rockville. They offer shuttle service to Bethesda. I didn't use the pool or fitness center. The only trouble I had was trying to order room service.

Self

10/10

Exceptional

26 Jun 2026

Linda

Amazing breakfast buffet with a chef to cook eggs. Definitely take advantage when booking of offer for breakfast and half off parking.
Restaurant on sight has yummy food.
The gym is huge and incredible. Not your typical hotel workout room.
Very nice and big outdoor pool too. Room was spacious and bed/pillows were great.

Partner

4/10

Poor

24 Jun 2026

Matthew

The A/C did not work in our room, after almost 2 hours, they moved us to a new room, which was ice cold, better flooring, better tv, and within the time it took us to unpack(again) after having unpacked and packed back up to move, they told us that the room we were in was already taken. So we had to pack up and move AGAIN! And the desk manager just walked up and SNATCHED the room key out of my wife’s hand when she was down there returning the keys from our first room. She didn’t say anything but walked up and yanked the card and said no that room is taken already, and walked off. Richard at the front desk was awesome, he was trying to get us taken care of quickly, professional, and we had to move Again. Then the room we got was hot again and ac didn’t work great, but it was already almost 10 pm. And after being in the car for 7 1/2 hrs, the kids wanted to go to pool, and eat dinner, and we just decided to stay where we were. The pool closed at 8 pm, so we didn’t get to swim. And didn’t get back with dinner till almost 11:00 pm. And we were supposed to have someone reach out to us about compensation for our trouble, since we reserved this room over a month beforehand, and never received a call. So at checkout I told the desk attendant what happened and they only offered me back $50 for the parking I paid for. Not satisfied at all.

Family_with_children

10/10

Exceptional

23 Jun 2026

Allan

Room was clean. The area was quiet as well. Would stay again.

Partner

8/10

Excellent

16 Jun 2026

Peter

It’s a good enough Marriott close to plenty of places we’re visiting in Bethesda and surrounding areas. We took advantage of the pool which was great on a hot day. The room was tidy and pleasant, but the overall vibe is a bit dated. Could use a mild renewal, but clean and quiet is always good in my book. I’d return.

Family_with_children

10/10

Exceptional

15 Jun 2026

Elizabeth

Great hotel with a great price will definitely make a trip there again!

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Kelly

Everything was Good but I pay to much for my dog or I don’t if the staff make a mistake

Family

8/10

Excellent

10 Jun 2026

Benjamin

This Marriott is in an apartment desert so don’t plan on stepping out anywhere. It was advertised with a salt water pool but it wasn’t. The room was stuffy and when air conditioning kicked in it was loud.

Self

10/10

Exceptional

09 Jun 2026

Heidi

This hotel was so clean and the beds were super comfortable which is my favorite reason to absolutely stay here every time! The staff is helpful and the rooms are always immaculate

Self

2/10

Poor

06 Jun 2026

Catherine

The temperature in the room never went below 71, despite a complaint and attempted remediation from the staff. The fam the staff delivered to the room
Was much appreciated, however it was v dirty. It was impossible to stay in the room without using the fan and that triggered difficulty in breathing for all the next day.

Self

10/10

Exceptional

06 Jun 2026

Jack

Nice staff, close to our business meetings, just no restaurants or stores in walking distance.

Partner

10/10

Exceptional

02 Jun 2026

FELIX

NICE BUILDING, GREAT LOCATION, CLEAN,

Partner

10/10

Exceptional

31 May 2026

Anne-Michele

This is a fabulous hotel with an amazing staff! It's also a very reasonable deal. I'd like to thank Samantha, Clarence, Carlos, Marcus, Alari (I'm spelling it wrong sorry girl) the housekeeping staff and the very young man with short curls who checked me in. These people were incredible in many ways but they really rose above and beyond to help my disable me so much. Truly appreciated. Great for disabled folks, great place to bring a dog, for smokers they have two out of the way excellent outdoor smoking areas (non-smokers: you will not have to deal with smoke), and the pool area is very nice.

Self

10/10

Exceptional

29 May 2026

Leigh

Check in was quick and easy. Very friendly staff.

Partner

10/10

Exceptional

26 May 2026

Mohammad

Nce and clean

8/10

Excellent

26 May 2026

Angela

Overall a very nice hotel. WiFi is not free. Restaurant was understaffed at times.

6/10

Pleasant

26 May 2026

Ruth

Good if you travel alone, Not family or kids friendly nothing to do with the kids, the only thing available for kids and reason for me to decide to stay was the pool and it was not available.

Family_with_children

8/10

Excellent

24 May 2026

SANDRA

Clean room, relaxed, calm, silent, close to highways.

Family

8/10

Excellent

24 May 2026

Richard

Nice hotel

Partner

10/10

Exceptional

24 May 2026

Joy

My stay was short and sweet.

Family

8/10

Excellent

23 May 2026

Earla

We did have a few issues during our stay, but the associates were very helpful in resolving them.
Our biggest concern was the way the furniture was designed for the room.
We had 2 large suitcases, which is to be expected for a room with a king size bed. But there was only room for one! And there was not a comfortable chair for my 6'2\" husband!

Partner

10/10

Exceptional

22 May 2026

Roger

I ha
Do a
N excellent stay. The food at the bar was amazingly good, too. Excellent location, too.

Self

8/10

Excellent

21 May 2026

Gina

Clean room and friendly service.

Family_with_children

6/10

Pleasant

21 May 2026

RAJENDRA

Layout of rooms. Very inaccessible. The amenities were placed on a stand that was tilted and almost broken. Not sure why maintenance had overlooked that. Everything else inside the room was clean and well kept.

Partner

6/10

Pleasant

19 May 2026

Shadell

.

4/10

Poor

18 May 2026

Amanda

The room was very dated and dirty. The wallpaper was peeling off the walls and whenever you moved around the room, dust followed you. I told the front desk when we first checked in but they were fully booked and couldn’t change our room. Maid service never came to the clean the room until I went to complain to the front desk. The front desk gave me Bonvoy points and $50 credit but then took the credit away because maid service did technically come after I complained. I think that’s was not a good thing to do because I had to go out of my way to wait in line to complain in order for a basic service to be done. Also I called ahead and asked when the pool would be open and I was told Sunday at 1pm but it turns out that was not true and the pool was closed so I stayed an extra night for no reason. It just wasn’t a good experience and I wouldn’t recommend staying here. The staff was polite but they just didn’t do enough to make up for the terrible stay even after my bad experience was brought to their attention. There’s lot of hotels in the area so go with one of those and not this one.

Family_with_children

10/10

Exceptional

18 May 2026

nasser

Clean friendly staff 12-20 miles from all activities… nice location

Friends_and_family Family

6/10

Pleasant

17 May 2026

Denise

The room was clean and very well maintained, although during our 2-day stay we reported a running toilet and it was never repaired. The staff were very friendly, including front desk, housekeeping and bar. But what I could not fix was the noise of the air units and possibly engines in the parking lot outdoors. These noises never seemed to go away all through the night.

Partner

8/10

Excellent

17 May 2026

John

Good breakfast, staff and amenities. Condition of the property needs attention

8/10

Excellent

17 May 2026

Danielle

Would have liked a better view.

Friends

10/10

Exceptional

16 May 2026

christine

We stayed on our way home from Washington. It was a really nice place. The restaurant on site was perfect for dinner and breakfast.

Friends_and_family Family

8/10

Excellent

16 May 2026

Bernane

Good.

Partner

6/10

Pleasant

12 May 2026

william

no valet staff to park cars and a 25/day charge to self park/ front desk did not inform about any \"extras\" that might be available and more importantly what was not. such as no coffee in the morning/ instead you had to go into the bar/dining facility and pay for a cup of coffee/ did not inform that after a certain hour the front door was locked and a key card was necessary. overall ok but not great communication

2/10

Poor

10 May 2026

seth

I have stayed in Marriott hotels for more than 30 years and without a doubt this was my worst experience. My wife and I arrived in DC and I went straight to a business meeting and sent her to the hotel. She recently had surgery and needed to relax. The hotel manager would not let her check in under my name. I called and he said Zi had to be there in person. I offered to zoom or FaceTime with my license and he said no go. Beyond ridiculous that I can close on a house and testify in Federal court via zoom but can’t check into a hotel which has already been fully paid for. My wife had to wait for hours until I arrived and when I did I got stuck in the elevator. The maintenance man told me literally not to worry and it happens all the time. The electrical outlets next to the bed didn’t work and when I went to talk to the manager he said he does not care.

Family

10/10

Exceptional

05 May 2026

ALFREDO

It was perfect. Plenty of food and fresh omelet from a chef.

10/10

Exceptional

03 May 2026

Ian

Great staff

8/10

Excellent

01 May 2026

folarin

All was good

Friends

4/10

Poor

28 Apr 2026

Jessica

I recently stayed at this hotel and unfortunately had a pretty frustrating experience overall. There were several basic amenities that I expected but were not provided—no complimentary breakfast and no WiFi included, which was disappointing.

The room itself was uncomfortably hot, and it was difficult to regulate the temperature. On top of that, the hotel seemed overwhelmed due to multiple events happening at the same time, which made the entire property feel chaotic and disorganized.

Parking was one of the biggest issues. There was no complimentary parking, and I was charged $25 per car for two vehicles. I was then told I couldn’t pay for a third car (my sister-in-law’s) due to a two-car limit per room. However, the parking gate wasn’t functioning properly, so other guests were coming and going without paying. That made it especially frustrating to have paid around $50 while others parked for free due to system issues.

Additionally, the condition of the room and property raised concerns. The bedding was torn, and the lighting fixtures appeared outdated with exposed or worn wiring, which honestly felt unsafe. The hallways were also noticeably dirty.

Overall, this stay did not meet expectations, especially for the cost. I hope management takes these concerns seriously and considers making improvements—or offering some form of compensation for the experience.

6/10

Pleasant

28 Apr 2026

Harold R

the resturant was exspensive, food was delicious, service wasn't great. decided hat having to buy breakfast at the resturant was going to be to exspensive so we found an iHop. Paying for parking was a bit much and it was difficult to get in and out of the hotel. the tickets didn't work well to open the gate. Oh and I reserved a hearing/mobility room/tub I was hoping it just had a shower it didn't. Mobility issues generally mean tubs are not a good fit.

Family

2/10

Poor

27 Apr 2026

claude

I reserved a room with a Roll in shower. When I arrived the fully trained staff didn't even know which rooms had them and it took an hour or manager to finally offer an available room but just for one night. We opted to cancel the reservation and leave

6/10

Pleasant

27 Apr 2026

Peter Njouda Alufangnde

Ok facility. Very expensive parking for its customers

4/10

Poor

27 Apr 2026

Romsthernise

The lobby is nice and then you get to the rooms. The hallways are disgusting. The room look clean at first glance. The shower had hair in it, and the curtain was dirty. The beds sheet had stains on them as well.

Family

10/10

Exceptional

26 Apr 2026

David

Clean room

Partner

4/10

Poor

26 Apr 2026

Michael

I am unhappy with Bethesda Marriott. They need to be more transparent with their charges up front, not when I get to check-in. If parking will cost $25 a day, tell me when I book the room, not afterwards. Also, my credit card was charged for internet access, which I didn't use when I saw that it required me to pay for internet. I will dispute the internet charge with Marriott get satisfaction. If they say no, I will dispute the charge with my credit card company.

Self

10/10

Exceptional

26 Apr 2026

grata

The reservation was for an executive room but to accommodate the mobility accessibility we were moved to a room where our need was met.
We were offered breakfast for 2, free use of club house which we did not use and free parking for disable.
We were thankful for the trade off and hopeful that we made the right choice and we were offered the best from the Bethesda Marriot Poons Hill MD.

Family

6/10

Pleasant

21 Apr 2026

Jeffrey

The room was fine, certainly met expectations in this price range. Very good fitness center with many machines. The one main issue that brings the score down was the elevators. There are too few for the size of the place, and some didn't seem to always be working; there were several times when I had to wait 5 minutes, or just take the stairs to avoid waiting.

Business

6/10

Pleasant

20 Apr 2026

Cheryl

I didnt eat breakfast it was way to expensive.

Self

4/10

Poor

13 Apr 2026

Barbara

Surprised by extra charges for internet and parking. I had been carefully looking for a place with no fee for parking so didn't expect this. I won't choose this hotel again.

10/10

Exceptional

12 Apr 2026

Stephanie

Room was amazing

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Jaime

Everything was excellent!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Kam

Had amazing experience when front desk stuff allowed us to check in early. TY

Family

10/10

Exceptional

18 Mar 2026

Lorna

The room was very nice and tidy and had all the necessary workspace for me to work while traveling for a conference. The Cooper’s Mill had great tasting food and coffee.

Self

10/10

Exceptional

15 Mar 2026

Jacqueline

This hotel was nice and close to the venue we were visiting, and was very clean and comfortable. Staff very nice and very accommodating. Will certainly keep them in mind for future visits!

Family

2/10

Poor

09 Mar 2026

Klaris

There was no airport shuttle, because of bad weather we arrived next day and Expedia canceled my hotel room this was the worst experience ever
The staff is not the problem

6/10

Pleasant

17 Feb 2026

Sophie

Best part was the shower

10/10

Exceptional

19 Jan 2026

Aisosa

The staffs were amazing. Room was clean and the restaurant/bar was super welcoming. Sure coming back .

8/10

Excellent

08 Jan 2026

Oscar

Great location

Business

10/10

Exceptional

05 Jan 2026

Jessica

Luis was super nice and welcoming

10/10

Exceptional

20 Dec 2025

Linnea

The hotel is in perfect condition. Loved the immediately hit water with rain shower head. The bed is wonderful.

2/10

Poor

16 Dec 2025

Colleen

Room was cold. Heat did not work. Engineer attempted to repair and brought thin blanket. Room was still very cold. We were moved to a different room which was a little better because bed was farther away from register which was blowing cool air.
We checked out a day early but could not get refunded for 2nd night.

Leisure Partner

2/10

Poor

07 Dec 2025

Trisha Nicole

ROOM 209 HAS BEDBUGS. We saw a bedbug in each of our 2 beds past midnight and so we called the front desk. We waited for almost 30 minutes before an engineering guy came and inspected the bugs that we found. He then called another staff member to look for another room for us. We had to wait another 15-20 mins before we were finally transferred to another room. But of course, we were already paranoid and were unable to sleep comfortably that night. When we were checking out, the staff only offered complimentary breakfast after we adamantly expressed our complaints. I feel like additional accommodations should have been offered without us having to ask due to the disruption and unsanitary conditions of our stay. The breakfast was good but I would not recommend this hotel to anyone due to our terrible experience.

Leisure Friends

8/10

Excellent

06 Dec 2025

Emma

Good

10/10

Exceptional

01 Dec 2025

Katherine

It was wonderful!!

8/10

Excellent

30 Nov 2025

James

Good value for the stay. Suite space was go,od. Hotel is slightly dated and while clean, requires upgrades to the corridors, elevators and rooms. Nice overall experience. Staff was wonderful. Overall clean and comfortable.

Business

8/10

Excellent

28 Nov 2025

Julie

Courteous staff

Leisure

8/10

Excellent

24 Nov 2025

Cayce

Prepare to pay for parking each day and WIFI if you do not have a member number

Leisure Partner

6/10

Pleasant

23 Nov 2025

Joseph

Room condition was good. Very remote location for entertainment and restaurants. Restaurant in hotel below average. $22 a day for parking is crazy. Lobby unatractive and confusing.

2/10

Poor

19 Nov 2025

Laurie

No complimentary coffee or water and the room coffee was awful.

Business Self

10/10

Exceptional

09 Nov 2025

Heidi

The staff was so great here and the rooms were clean updated and the shower was hot! The bed was so comfortable. Alan at the front desk was so helpful. Great staff and room!

Leisure Self

4/10

Poor

01 Nov 2025

Anthony

Hotel needs a refresh badly. Hot water took at least 7 minutes to get hot. Gym equipment needs to be fixed and buy new equipment. It’s fine for the price but don’t expect much.

10/10

Exceptional

29 Oct 2025

Donna

Very clean.. great staff .. very helpful at the checking desk and also the bar and restaurant for coffee and supplies.

Leisure Friends

6/10

Pleasant

28 Oct 2025

Marilynn

Overall, the room and staff was good. However, I was disappointed that there was not free parking or convenient transport to the airport.

Business_and_leisure Self

4/10

Poor

22 Oct 2025

Jason

My airpods were stolen from my room as I had them on the charger. The staff was not helpful and didn't follow up or offer anything to make it right. Definitely would not recommend staying here.

Leisure Family

8/10

Excellent

19 Oct 2025

Susan

Reasonably priced. Nice room. Very clean and well set up.
Dinner meal: Tuscan soup wasn't very bland and the large tater tots were dry and tasteless. The dipping sauce just tasted like mayo and ketchup mixed together.

Business

10/10

Exceptional

14 Oct 2025

LaKisha

Rooms were clean, staff was helpful,

6/10

Pleasant

13 Oct 2025

Taran

What I like about the property is cleanliness nice gym..

Leisure Family

6/10

Pleasant

13 Oct 2025

Hanna

shower pressure was weird and constantly changing, half the outlets in the unit didn't work, high charges for things like breakfast and wifi

Partner

8/10

Excellent

07 Oct 2025

Cheryl

over priced for room . Staff very profesional

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Constance

Staff were very nice, location convenient to highway and to get to many DC area locations. Quite a few expensive add-ons; high daily fee for parking and an in an out parking lot system that was cumbersome; breakfast also expensive. Even to get a cup of coffee one had to do so through the restaurant. Otherwise a perfectly nice stay.

Leisure Partner

2/10

Poor

22 Sep 2025

Christian

I would NOT recommend this property. It is one of the worst hotels I have ever stayed in.

The lobby looks acceptable. The corridors and rooms are tired, dirty and in need of refurbishment. The room decor was modern but all the towels and bedding was marked and there were stains on the ceiling and walls.

The noise was horrendous at all times of day. There was noise from the freeway, constant trains and low flying planes. This made it difficult to get to sleep.

All members of staff were awful. They were not helpful. They were rude and slow. Check In was bad. Alan should not be checking in guests because he is clearly not capable of doing this. He give us wrong information. Overcharged us on the room deposit. No information on lounge or breakfast times. Just terrible. Carlos on check out was just as bad. Miserable. Not helpful. I even said my stay had been awful but it was ignored.

We chose this hotel and upgraded our room for access to the M Club lounge. This was the worst M Club lounge I have experienced. The coffee machine was constantly out of order. And as for the light refreshments, all they had were bags of crisps. That’s it. We did complain about this and was told by Iris from the lounge to check out and find another hotel if we weren’t happy. We then spoke to 2 separate managers. We were told the GM would be in touch (which they never did).

In summary I would never recommend or stay in this hotel again. I probably won’t stay at a Marriott hotel again.

Leisure Family

10/10

Exceptional

21 Sep 2025

Staci

Such a nice stay!

The hotel was very clean. I appreciated the tile floor in the room. The food in the restaurant was top notch!

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

James

Surrounded by old homes and right off the highway. Resteraunt inside is pretty good.

Leisure Partner

2/10

Poor

14 Sep 2025

Thomas

Wifi in room was not free, who does that still?
Could not get out easily from paid parking on check out.
Sink was clogged
Staff was unhelpful.

Leisure Family

10/10

Exceptional

13 Sep 2025

Suzanne

Shower was 10/10. Room was nicely remodeled. Hallways 2/10...wallpaper peeling, looked like hadn't be updated from the 1980's or well cleaned in quite a while.

8/10

Excellent

09 Sep 2025

Martha

staff was helpful, tables in dining area were sticky to touch. I could feel humidity in my room.

Leisure Self

10/10

Exceptional

07 Sep 2025

Tonja

Staff is excellent great hotel

Leisure Family