Name: Hilton Garden Inn Bethesda Downtown
Address: 7301 Waverly Street, Bethesda, 20814, US

8/10

Excellent

02 Aug 2026

Eileen

I didn't use any of the amenities, but the hotel is located in a great location, easy walking distance to shops and restaurants. Bathrooms are a little tired, small
Amount of mold around the tub and the previous guests shampoo was still in the shower! But staff were lovely. Would definitely stay again

2/10

Poor

30 Jul 2026

Jack (John)

Room never turned over. Asked for shampoo and body wash didn’t get it. Only one working elevator

10/10

Exceptional

29 Jul 2026

Han

N/A

8/10

Excellent

28 Jul 2026

William

Most of the staff were helpful. I did ask for a couple k-cup for the second day and the front desk person said no…then when I pushed he said he’d have them sent to the room. Got them four hours later and they only sent decaf.

10/10

Exceptional

28 Jul 2026

Andu

All was great, but only one elevator in use.

10/10

Exceptional

28 Jul 2026

Felecia

The room was comfortable and clean

6/10

Pleasant

28 Jul 2026

Gary

There were the following issues:

To start , we were placed in a Handicap room and noticed this first when we went to put our clothes away in the closet because the clothes rack came to our waste and definitely did not provide the room needed to hang our clothes and of course the bathroom was designed for a wheel chair. We went down to the desk and informed them that we needed another room. After waiting a while we were placed in another room and after unpacking (again) and getting settled in we then discovered that the bath tube had serious stains in it (we did not want to go through the process of moving again ) so we cleaned it best we could and stayed.

We checked in on a Friday and thought there would be room service on Saturday but to our surprise there was not. No verbal communications from the front desk concerning this so we were really caught off guard when we came back from a long day's adventure in DC after walking all day we were tired and sweating and needed some cleaning up. We walked in our room and to our surprise the dirty towels were still there and the bed was un-made. No room service at all. We contacted the front desk and were informed that there were no room service that day because of shortage of staff. So we requested towels and it took about 40 minutes for them to be delivered to our room (after us calling back to the front desk to ask when were they going to be delivered twice).

Also we were surprised at the $16.00 breakfast fee, it was not posted

6/10

Pleasant

28 Jul 2026

Taylor

Very dated rooms. Needs upgrading. I would expect better for the money paid. Staff was nice and helpful, though

6/10

Pleasant

28 Jul 2026

Abdul Aleem

It was an average. I see bottles from the last renters

6/10

Pleasant

27 Jul 2026

Charles

The parking fee was too high. Also, my room wasn’t cleaned when I got back later that day and the used towels were still in the room. No clean towels were brought to the room.

8/10

Excellent

27 Jul 2026

Marjorie

The property was clean. My bathroom had paint peeling off the ceiling.

8/10

Excellent

26 Jul 2026

Kathye

The only negative is that the air-conditioning makes a loud bang noise when it turns off or on (not sure which) which woke me up several times.

2/10

Poor

26 Jul 2026

Weldon

Parking incident left unresolved with zero follow-up after staff repeatedly said they would. Tried reaching manager kept getting forwarded to a line with a full VM.

4/10

Poor

25 Jul 2026

Ginu

Rude front desk staff

6/10

Pleasant

23 Jul 2026

Tramayne

First room was 93 degrees when I walked in. Ended up with a doubled bed instead of a king. The bar and restaurant were closed in the middle of the week.

6/10

Pleasant

19 Jul 2026

Ali

It has a good location in downtown Bethesda. It is close Lidl and other supermarkets, and coffee shops and restaurants . Unfortunately, the Bethesda Metro Station is out of service until the end of November. The hotel has no swimming pool. The parking is $35 per night.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Ashley

had a great stay

10/10

Exceptional

15 Jul 2026

Esete

We stay only 4 hour event early I need credit

10/10

Exceptional

13 Jul 2026

Alina

I liked the location, room comfort (bed sheets, pillows, cleanliness), coffee, staff.

Self

8/10

Excellent

13 Jul 2026

Holly

Hi.
Hotel worked for us. The elevator from the parking garage to the hotel was kind of dirty. I don't think the hotel has control of this. I appreciate that there was a parking garage but extremely glad I did not have a large SUV. Parking was very tight. Hotel room was quiet and clean with pretty good bed linens. I would stay again if need be.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jeremy

Excellent experience

Self

10/10

Exceptional

11 Jul 2026

Edward

The front desk guy Nick Sr. was excellent. He was extremely helpful, knowledgeable and kind. He directed me to great eating spots, very friendly. Everytime he saw me or my guest He offered assistance in anything we needed and very helpful to other guests as well. He was the same with everyone. I definitely will recommend this hotel and tell people to ask for Nick Sr. I feel he should get a raise for superior service. I forgot to do this review that day but it's been on my mind. That is the impression his service left with me. Thank you

Self

10/10

Exceptional

11 Jul 2026

Anne

Great front desk staff. Very helpful and took time to ensure all done well. Room was large and bed comfortable. Amenities were fine. Great location.

Self

10/10

Exceptional

10 Jul 2026

Diana L

The staff was kind and the breakfast was very good, nice variety to choose from. Clean rooms.

Family

2/10

Poor

09 Jul 2026

Thara

Most staffs are nice. The Hispanic man at the front desk is very rude to female gues.
The guy told the guest that guest has attitude. NEVER IN A WAY FRONT DESK SHPULD SPEAK TO GUEST THAT WAY.

2/10

Poor

09 Jul 2026

Thara

Most staffs are nice. The Hispanic man at thr front desk is horrible rude and with attitude. Not friendly.
The guy told the guest that guest has attitude. NEVER IN A MILLIOK WAY FRONT DESK SHPULD SPEAK TO GUEST THAT WAY.

8/10

Excellent

08 Jul 2026

Leah

The hotel was fine, quiet for being downtown. However, and it was a small thing, the fridge was rather noisy and the sound of the AC turning on and off was enough to wake you up each time. Overall, nice hotel, clean room, quiet area.

Family_with_children

2/10

Poor

07 Jul 2026

Carrie

My toilet made a squealing noise all night. Couldn’t get to stop.
Tried calling desk. At 10:30 pm walked down to desk. No one there.
Waited a few minutes.
Tried to muffle it with towels.
No sleep at all.

Then asked for a receipt checking out and was denied. Explained I was being admitted to hospital, and would not be able to access anything( and the hospital should have paid for it, but now I have no receipt.

Will not return

Self

10/10

Exceptional

06 Jul 2026

Peggy

Wonderful place to stay

Family_with_children

6/10

Pleasant

06 Jul 2026

Linette

Our curtains wouldn’t close and maintenance was gone for the night so there was a bright light shining into our room all night long. The staff didn’t offer any compensation. There were noisy neighbors all night long, again staff was not at all helpful

Family

10/10

Exceptional

06 Jul 2026

Ashutosh

ty

10/10

Exceptional

04 Jul 2026

Felicia

Room was clean bed was so extra comfortable. Staff was amazing the only thing was the $35 parking per day fee is crazy…

Family

8/10

Excellent

03 Jul 2026

Abu

I asked for Money receipt but counter person not provided me and informed me that it’s not there duty ,,only supervisor can do this and third party can do,,

Friends

10/10

Exceptional

02 Jul 2026

Sherlie Ann

All good

10/10

Exceptional

02 Jul 2026

Beverly

THE LADY AT THE FRONT DESK WAS VERY KIND AND MADE MY CHECK IN SUCH A BREEZE!

Partner

8/10

Excellent

02 Jul 2026

Victor

Overnight stay. The room was clean and comfortable.

Family

10/10

Exceptional

02 Jul 2026

Tammy

We enjoyed our stay!

Partner

8/10

Excellent

30 Jun 2026

Maria

Breakfast was great, the staff was nice

Self

6/10

Pleasant

28 Jun 2026

Christine

Housekeeping knocks down your door at 8:30am. They entered my room multiple times while I was still there. Breakfast is $16 a person. The hotel is a little dirty and old. Wasn’t a horrible place to stay, but far from the normal Hilton quality

Self

6/10

Pleasant

27 Jun 2026

Bridget

Not sure what happened, perhaps my misunderstanding, but parking available is not the same as parking included. So that was $30 I didn’t plan on spending. Also the price on the app was different than what I was charged. So when I budgeted $125 for the night and end up spending $200, it soured the experience. The hotel was nice, but not worth the $200 for everything.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Marion

The location was wonderful, the room was large, and the fridge helpful. I appreciated the coffee. One staff member was kind, friendly, and helpful. Another was not. The lock on my first room was broken. I was moved quickly to another room, but the drain didn't work properly (I had to prop it open), the bed was missing one of the sheets, and the elevators were very slow. The parking policy was not clear. One clerk said I could leave the car for the day after checking out, while another said I would need to be out by 3--an inconvenient time if you are in Bethesda for business and relied upon the first clerk. Overall, I felt safe there, but I would think twice about staying in this Hilton again.

10/10

Exceptional

26 Jun 2026

Saundra Kay

The hotel is nice and clean. We especially like the location to the metro.

Partner

10/10

Exceptional

26 Jun 2026

Sharon

I booked this place for a quick trip and was pleasantly surprised at how nice the hotel was and how great all the staff was, going out of their way to be helpful every time I interacted with them. The location a few blocks from the metro was convenient, the rooms were clean and renovated, and the property was decorated with a cool, modern vibe that I really liked. The 12pm checkout was also a nice bonus for our last day. I'd definitely stay here again.

Partner

10/10

Exceptional

25 Jun 2026

Margaret

Centrally located, parking garage attached, and the experience I expect from a Hilton Garden Inn. Recommend it.

Partner

8/10

Excellent

25 Jun 2026

Wayne

Staff for the most part seemed indifferent and uninterested at best.

Self

8/10

Excellent

24 Jun 2026

Nebil

we had a good 3 night stay. clean room and friendly staff.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Scott

Nice property in a good area. Extremely friendly staff!

Family_with_children

4/10

Poor

23 Jun 2026

Grey

Staff was not very attentive, common spaces and elevators were messy / smelled, room had blankets with stains and a significant amount of mold on the ceiling of the shower.

Partner

10/10

Exceptional

22 Jun 2026

Anna

The room was clean, but a little tired. Staff was fabulous. Good location in relation to shopping and restaurants. Parking garage was right next door, so dry convenient!

6/10

Pleasant

18 Jun 2026

Nella

For the price, this was not a good value. You have to pay for parking, internet, and breakfast. It was ok.

Partner

10/10

Exceptional

17 Jun 2026

Javier

The staff was excellent and very understanding from the moment I walked in to the moment I walked out, would love to return for a longer stay someday and the breakfast was very convenient.

Friends

6/10

Pleasant

17 Jun 2026

Kyle

The Room was clean and the property was nicely maintained. The concierge/ front desk was the by far low point of the trip. Most navigation questions were answered with “I don’t know.” The breakfast is at best a continental but still you are charged for it. Parking is extra here and this is also something I dont expect to pay for at a Hotel.

Bethesda is amazing and I probably will return but not to this hotel.

Partner

8/10

Excellent

17 Jun 2026

Natasha

My 5 day stay was generally good. The location is wonderful—lots of eating options around, easy access to Metro and freeways. Easily walkable to Bethesda Row. The only thing that bothered me was when the AC kicked in it made an annoyingly loud sound to begin with. And in DC, you definitely need AC at all times during summer. I slept with ear plugs to minimize the issue. People at front desk and housekeeping were very nice. Would stay again.

Self

10/10

Exceptional

16 Jun 2026

Alina

The rooms are spacey and clean, nice bed including very comfortable pillows and mattress.
Staff was exceptionally nice, both at check-in and ckeck-out and helpful throughout.
Location is perfect in downtown Bethesda, 5 minutes away from public transportation by Metro.
I highly recommend this place.

Self

2/10

Poor

15 Jun 2026

Corey

The room we were given did not have AC. We had to sleep in 80 degree room and were offered a box fan. Ice machines did not work, waited nearly 10 minutes for an elevator, hidden charges. Would like a refund!!!

Family

10/10

Exceptional

15 Jun 2026

Michael

parking was easy room very clean

Partner

10/10

Exceptional

15 Jun 2026

Ramon

Good

10/10

Exceptional

15 Jun 2026

Jonathan

Amazing relaxing

Partner

8/10

Excellent

14 Jun 2026

theo

All good

Family

10/10

Exceptional

12 Jun 2026

Jessica

Loved this place. Everything was clean, staff was kind. I would definitely stay again.

Family_with_children

10/10

Exceptional

11 Jun 2026

Takfarinas

Everything looks great, professional staff and welcoming hotel. I recommend it for everyone

Family_with_children

8/10

Excellent

10 Jun 2026

Albert

Breakfast buffet is overpriced. Eggs were cold.

Partner

10/10

Exceptional

09 Jun 2026

Diane

Location good room clean and adequate, great room for money.
Workout room was excellent. Local parking cheaper

8/10

Excellent

08 Jun 2026

Rita

Everything went very well on our stay. The buffet breakfast was great. The parking was easy. Wish that we would have had some kind of a view but...overall it was exactly what we needed. 👍

Family

2/10

Poor

08 Jun 2026

Tuck

I booked a room in Hilton Garden Inn Bethesda through Expedia, or so I thought. I got all the confirmation from Expedia. But when I arrived, the hotel did not have any record of the booking. Eventually the hotel agent searched through other third party sites and found my reservation, which was made through a site called booking something but not Expedia. Neither I or the hotel was informed of this booking and it took the hotel about 15-20 minutes to get it cleared while I was waiting at the lobby. The hotel clerk was doing her job. I hope Expedia would not do something like this again, or I will no longer book through Expedia any more.

Partner

8/10

Excellent

07 Jun 2026

Girum

Good

6/10

Pleasant

04 Jun 2026

LaFawn

Some of the desk clerks were rude. Couldn't get a good morning how are you from them. And $16 for breakfast is ridiculous. I am definitely not staying here again!!!

Self

10/10

Exceptional

02 Jun 2026

Latasha

I loved the fact that they welcomed me by name on the television and that the staff gave me a heads up on parking free across the street on weekends to avoid paying the parking fee at the hotel

Partner

2/10

Poor

01 Jun 2026

Rachel

Don’t book here

Family

10/10

Exceptional

31 May 2026

Gebremedhin

Clean

10/10

Exceptional

31 May 2026

Nairobe

Beautiful place

10/10

Exceptional

29 May 2026

Petra

You can't beat the location. While parking was $35 a day, I did like the in and out privileges.

Friends_and_family Family

4/10

Poor

26 May 2026

Arye

Room was exactly as expected for a 3-star hotel. Everything was decent and definitely worth the money. There are 2 main drawbacks.

1: the ACs in the rooms are LOUD. When it turns on there are 3 LOUD clicks, and then a big crash when it turns off. I could not sleep at all and had to turn the AC off fully on my last night so I could sleep.

2: water bottles are only free for silver members??? Understand coffee and snacks not being free but charging $2.5 for a water bottle is a new level of cheap. Anything for the bottom line I guess but Hilton can do better…

Self

10/10

Exceptional

26 May 2026

John

Room was clean and staff were professional and helpful.

Self

10/10

Exceptional

24 May 2026

Christopher

Room was comfortable, clean.
Staff friendly, professional

Self

6/10

Pleasant

23 May 2026

Arthur

Conveniently located.

Partner

8/10

Excellent

23 May 2026

Robert

One of two elevators was down most of our stay. I didn't appreciate the extra waiting.

Family_with_children

2/10

Poor

22 May 2026

Michelle M

I had confirmed and prepaid reservations at the Hilton Garden Inn, Bethesda, Maryland for 4 nights in May 2026. Upon my arrival to check in, the hotel staff told me my reservation got canceled because they overbooked by 13 rooms. The staff did not assist in any way to secure alternate arrangements. I would not recommend booking at this location, nor at a Hilton hotel. I am highly disappointed! Plus, it just doesn’t feel right that they can overbook and then arbitrarily cancel people’s prepaid reservations.

Family

8/10

Excellent

22 May 2026

Judith

Rooms could use updating.

Partner

10/10

Exceptional

19 May 2026

Gregory J

This hotel was extremely accomadating..definitely will be staying here again...We were comped breakfast and parking for my weekend stay because our reservation wasnt honored but made it up with two King Rooms with additional cots that were more comfortable than the actual King Bed..Amazing

8/10

Excellent

18 May 2026

Edmundo

Hotel need to be updated. Staff is not very friendly. Had to call housekeeping twice for items that should have been available in the room by default.

Family

6/10

Pleasant

18 May 2026

Greg

The location is great as it’s 2 blocks from the Metro and the staff was helpful. However, rooms were a bit dated, we had to ask for a blow dryer, and the toilet handle was nearly broken off to the point that we had to forcefully hold it on in order to flush it. The breakfast was overpriced for what it came with as most of it wasn’t stocked and coffee was out both days. They never had coffe cup lids or sleeves either. This would have been a free breakfast at other locations, but I guesss because it’s Bethesda, they can justify charging for it.

Family_with_children

10/10

Exceptional

18 May 2026

Mark

Great location for Metro. Easy into DC.
Good restaurants nearby.
Only complaint, broken glass in parking garage.

Family

2/10

Poor

18 May 2026

Michie

We were very disappointed in this property. The room carpet needed cleaning, the towels and coffee bar were not changed/resupplied even though we asked, the toilet didn’t work properly, often only one elevator was operating even though the hotel was hosting several tours, morning coffee was minimal, and room was not ready when we arrived.

8/10

Excellent

17 May 2026

Susan

Housekeeping was every other day. Not sure if that was because we booked through Expedia. We ran out of toilet paper and clean towels. When we requested both, they did bring the items to us right away.
Very disappointed they did not include Continental breakfast

Family

2/10

Poor

14 May 2026

Lisa

Had Cancelled our reservation when we showed up

Partner

10/10

Exceptional

13 May 2026

Sash

We enjoyed our stay and will definitely book this hotel next time we’re in this town. Very friendly staff.

Family

4/10

Poor

12 May 2026

Zubaida

Overall shabby reeked of cigarette smoke smell and minimally clean bathroom - mold is unacceptable. Requested and got a room that did not smell. Housekeeping subpar - trash full, no towels, etc - after room was ‘cleaned’, room door left open.

Business

10/10

Exceptional

12 May 2026

Talia

The breakfast was good and the rooms were clean. Easy to get around the area as well.

Business

8/10

Excellent

12 May 2026

Janice

Did not eat breakfast at hotel, price is too expensive. Went to a local diner for breakfast, much cheaper. Breakfast should be included with stays for the price of the room.

Self

6/10

Pleasant

11 May 2026

Beth D

This location is convenient for me so I do stay here often, however, I've noticed on multiple occasions that the fitted bed sheets do not fit properly and often slide off and it is impossible for me to try and pull it back on. Housekeeping comes once every other day and is supposed to make the bed, replace towels, empty garbage but on this visit they came and did everything but make the bed. Maybe because they didn't want to fight with the ill fitting fitted sheet either.

Business

10/10

Exceptional

09 May 2026

Jonathan

Excellent

8/10

Excellent

05 May 2026

john

Didn't eat breakfast and saved $40 parking at public lot across the street. Nice hotel. Good location. will visit again.

Self

10/10

Exceptional

02 May 2026

Janice

would stay again

Partner

10/10

Exceptional

25 Apr 2026

Skip

Conveniently located near the metro, buses, and several very good food opportunities. Found a Peruvian restaurant, Pisco and Nazca, within walking distance, and good breakfast places. Would definitely consider this Hilton in the future.

Family

10/10

Exceptional

23 Apr 2026

Andrea

Parking garage and good service

Family_with_children

10/10

Exceptional

23 Apr 2026

laura

YES CLEAN ROOM

6/10

Pleasant

18 Apr 2026

Kelsey

Reservation was for two queens — they only had King available. No one contacted us prior even though they indicated it was a known room issue. Very frustrating. Nothing was done to rectify the problem.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Nina Gail

The room was clean. Staff was helpful and nice. Close to Bethesda row and Washington DC.

Family_with_children

8/10

Excellent

16 Apr 2026

Lisa

Clean and spacious room, no breakfast with our package, staff were efficient, only one elevator working