Name: Global Luxury Suites Bethesda Chevy Chase
Address: 4850 Rugby Ave, Bethesda, 20814, US

10/10

Exceptional

13 Jul 2026

Brian

Amazing space! Clean room

2/10

Poor

24 Jun 2026

Mykala

I hope you do not have any issues as the customer support rep spoke to me with such a nasty disgusting attitude it made it the worst experience I’ve had while traveling in a long time.
When I asked to speak with the manager he told me the managers don’t accept calls from customers. When I asked for the email of the manager he refused to give me that and said they didn’t allow customer emails either.
A property manager who refuses to have any communication with a paying customer? Never heard of that before.
It felt as if the customer support agent, Adrienne B enjoyed being condescending and rude.
The issue was quite simple. The listing and photos shows and quotes “2 bedrooms with queen beds” instead you will have a room with 2 twin beds. I first asked to be moved to a room that matched the description and was simply told there was nothing they could do. When I asked if there was some way to be compensated for the misleading description of the room the answer was again, no because the room has beds so they don’t have to follow what the pictures say and to send him a screenshot of the listing so he could “investigate”
Honestly, a nice attitude with an apology and something as small as a $50 dollar rebate would have made me feel valued as a customer. Instead I was met with a hostile argumentative rude person who made it clear he did not care how we felt and refused to let me speak to his management. He took a minor issue and made it HORRIBLE. I will never book again.

2/10

Poor

23 Apr 2026

Jim

The room was not serviced and my VIP guest arrived at 9:30 to unmade bed, no towels, no soap or shampoo. Email earlier in day asking me to call - called three times and got voicemail each time. I would not recommend staying here. Seems like it’s managed remotely. Not hotel. Even if I had connected nothing would have changed. Poorly managed. Excuse was that prior guest stayed beyond checkout time and housekeeping left for day.

Self

10/10

Exceptional

12 Apr 2026

Kristin

Beautiful place, hope to visit when the pool is open!

Family

8/10

Excellent

05 Mar 2026

Yanira

It was extremely confusing. There were no clear instructions on where to park or where to obtain the keys. I also spent a significant amount of time trying to determine whether I was in the correct apartment. When I arrived, there was an extra set of keys and an envelope left on the counter, but it was not addressed to me, which added to the confusion.
However, the apartment was very clean, organized and smelled great! Bed was comfortable and cozy.

Self

2/10

Poor

16 Feb 2026

William

Both, the room was not suitable for a stay and staff was not accommodating. We had to go to another hotel. Please refund our money, this has created hardship amad this business trip.

Business_and_leisure Family

4/10

Poor

08 Feb 2026

Lisa

The agency did not communicate with the employees at the property. I paid for early check in and parking, but unfortunately, i had to spend the first two hours i was there making phone calls to get a parking pass and keep my 5 year-old in from the severe cold

Leisure Family_with_children

4/10

Poor

26 Jan 2026

Lauren

Overall the room was nice. Apartment building nice. People in the building nice. HOWEVER. Customer service at Global Luxury? HORRENDOUS. I got hung up on twice. I filled the parking pass before hand and it never got confirmed. I never got my parking pass until the day before I left, DURING A HUGE SNOWSTORM. I had to park at another lot 10 mins away and pay $40. It was a mess. Not to mention I’m traveling alone and pregnant! So it was a high stress situation. Yet of course, they charged me for the days I didn’t even park! Was not a luxurious experience. It’s so unfortunate they don’t have a good solid customer service and housekeeping system because those apartments are really nice and in a good area. But geez, that was stressful.

Business Self

8/10

Excellent

24 Jan 2026

Juan Darien

The room was wonderful.. I can’t complain about the room but the parking situation was a mess.. and the gentleman at the desk was so confused.. I was given phone numbers to call that would just ring.. it was a nightmare

Partner

10/10

Exceptional

30 Jun 2025

Andrea

I am so glad that we stayed her before my friends wedding. Plenty of space to move around.

Leisure Family

10/10

Exceptional

06 Apr 2025

Kimberly

We were in town to support a family member having surgery at Walter Reed. Price per night with a kitchen is beyond reasonable considering the money saved being able to cook your own meals. Only downfall of our unit was the sofa, it was extremely uncomfortable.

Partner

8/10

Excellent

20 Nov 2024

Trieste

It was solid

Business

10/10

Exceptional

21 May 2024

Susan

The concierge Andrew was wonderful. It was house hunting trip and we ended up putting in rental app for Gallery I Bethesda. Thx!

Business_and_leisure Partner

6/10

Pleasant

20 Mar 2024

Tamara

I love staying at these properties but they are beginning to fall apart. Things need to be fixed like binds, shower heads, linens that fit properly.

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2023

Jose

Good

10/10

Exceptional

18 May 2023

Christine

This property was much better than I anticipated and I would definitely stay there again. Communication was excellent. The apartment was clean and very modern. The welcome package in the kitchen was a nice touch and ensured we had the basics upon arrival (paper towel, dish sponge, travel size dish soap, travel size laundry soap and even a package of microwave popcorn.
I appreciated the security measure and under ground parking. The roof lounge area, with pool, fire pits and bbqs is beautiful.
I am not a pet lover but if you are this is a property for you. I was also pleased that, though there were many dog owners in the condo, there was no trace of dog hair anywhere in the building. This apartment and entire building is very well kept.

6/10

Pleasant

13 Nov 2021

Verified traveler

Bathroom curtain was moldy and gross. Customer service wasn’t that great either

Friends_and_family Family

8/10

Excellent

10 Jul 2021

Rashidah

We enjoyed it!

PROS: We had a great time. We really, really loved the rooftop amenities and scenery/ambiance up there. The pool pass situation was a bit precarious. I ended up just showing the lifeguard my ID and that permitted us in. The apartment itself was really nice. It was nice to have the pots, pans, laundry, a pull-out couch and a nice sized walk in closet. The neighbors in the building are quite friendly and helpful.

CONS: One of the least desirable aspects of our stay was the bed. The headboard was very lose and the mattress was dipping in the middle. Every time we turned over it creaked. It was not a very great night’s sleep. It worked out fine though because it didn’t permit us to sleep in. We wanted to get up early to get our day going. Another negative aspect was the key fobs. You must keep up with them. If you misplace them you will have to pay a large fine. And you need the key fob for a lot of things: the elevator, the various doors, the rooftop.

TIP: Bring dishwasher pods, laundry detergent, and bring a comforter for the pull-out couch if you plan to use these things. If you’re using the garage parking make sure to press the pass button to open the garage.

All in all, we had a lot of fun and enjoyed our stay in Bethesda Gallery.

Friends_and_family Family

10/10

Exceptional

08 Jul 2021

Verified traveler

The property was nice and well kept. Conceirge was helpful and polite. I suggest paying for parking because there is only 2 hour metered parking outside. The pictures were representative and I'll be staying here again !

4/10

Poor

03 Jul 2021

Verified traveler

Poor check in. Did not get my key until 2nd day
Poor poor comuni

Leisure Pet

10/10

Exceptional

08 Jun 2021

Verified traveler

A great place to stay, which is 30 minutes from downtown DC. Modern condo living while away from home, full kitchen and washer/dryer. Harry Teeter (groceries) 2 blocks away, CVS down the street. Be sure to arrange for parking ($15/day) ahead of time as it needs to be coordinated. Street parking is via ParkMobile and is hassle and you will get a ticket ($40).

Business_and_leisure Family

10/10

Exceptional

02 Apr 2021

Verified traveler

It was great experience! Perfect place to stay during pandemic.
We were able to relax and cook and have fun inside.
Highly recommended.

Leisure Family

8/10

Excellent

24 Aug 2020

Verified traveler

Global Luxury Suites Bethesda Chevy Chase

We visited Bethesda, MD for medical reasons and GLS was a great option so we felt more like we were at home. Being a guest we had some questions. The front desk help was hard to find. The apartment was clean and close to food and groceries. I wish the pool would have been open.

Friends_and_family Family

6/10

Pleasant

02 Jul 2020

Verified traveler

There was an issue with parking. I was to get a parking key fob, Sunday, June 21st, but this wasn't available. I had to wait until Monday for the parking key fob to be delivered. The company Global Luxury Suites says they will reimburse me for that one night, which has not happened yet.

Leisure Self

10/10

Exceptional

17 Jun 2020

KISHA

This location is beautiful, clean and spacious. I plan to return whenever we visit.

Friends_and_family Family

10/10

Exceptional

02 Jun 2020

Phyllis

The apartment was beautiful and very clean. The location was excellent for our needs. There were lots of restaurants nearby open for takeout.

Friends_and_family Family

10/10

Exceptional

25 Mar 2020

Sharron

Nice place crappie Bed

Enjoyed the place
Bed was very uncomfortable
Linen wasn’t clean

Partner

8/10

Excellent

16 Mar 2020

Edward

Weekend stay 3+ stars in Bethesda

Visiting grandkids, lovely specious apartment, Central location close to all. One complaint are the beds, awful mattresses both bedroom and couch.

There’s a police station down street so lots of midnight sirens...

The apartment building itself looks brand new and well maintained.

Friends_and_family Family

10/10

Exceptional

22 Feb 2020

Verified traveler

It is a great location. Great parking, suits are great. Very new and nice facilities.

Business Self

2/10

Poor

04 Feb 2020

Verified traveler

Well, I want to start on a good note, but honestly I do not have one. May be I should say that people on the phone were good listeners!! They did answer my phone calls! But, did they solve the problems? NO!
Background info: I had only booked this suite for 2 NIGHTS in Bethesda, Maryland, USA.
List of problem:
1.Pre-authorized for parking for 2 nights, but did not received it. They apologized for the first night and promised to give us parking the second night and failed to do so!
2.They charged us for parking after we returned home, even after calling them and asking them not to charge. It needed me to call them again to reverse the charge. They apologized and reversed it!!!
3.Once we walked into the apartment (2 bed) it looked really nice and we felt happy! But, then when we went to sleep, we found that our bed frame was broken. So, we called them the first night at 10 pm and lodged a complaint. They said an inspector will come to check and fix this next day. We put the mattress on the floor and slept that night.
4.Next morning, we found that the dining table frame was broken. Called again and complained and again they said they will add this to the inspector’s list to check.
5.Came back home hoping to see things fixed. But, NADA. Called them and was told that inspector came and found nothing was wrong with the bed!!! BIG LIE! Nothing was touched in the room. I had left little notes on the areas of problems, none of those appear to be touched.

Friends_and_family Family_with_children

10/10

Exceptional

20 Jan 2020

Roman

Amazing clean and comfortable place. Would highly recommend. Great personal and stylish suits.

Friends_and_family Friends

4/10

Poor

19 Jan 2020

Verified traveler

There was nothing unique about the property it appeared to be a run down apartment though it was in a good location.

Business Partner

10/10

Exceptional

15 Jan 2020

Dean

As someone who travels to Bethesda regularly I was delighted to find this location. I will return.

Business Self

10/10

Exceptional

06 Jan 2020

Carl

Great studio apartment with W/D and fully stocked kitchen one block from a full service grocery, restaurants and easy street parking in addition to on premises parking.

Friends_and_family Family

2/10

Poor

01 Jan 2020

Barry

This building is full of Cockroach which made my daughter and wife freak out. When you arrive and the concierge hand you a white envelope with your room key and instruction... YOU ARE ON YOUR OWN. No room service no soap refills NOTHING. No staff available in the weekend Until Monday 11am therefore you can’t signUp for parking but street parking. I end up with a parking ticket of $45.
I was refused a soap from the concierge telling me to buy my own after running out

Friends_and_family Family_with_children

10/10

Exceptional

20 Nov 2019

Tiffany

I absolutely love this property. Staff was excellent very helpful. Definitely will be coming back. The Property is beautiful a lot of natural light and open space. Great kitchen for cooking and comfortable for any lazy day relaxing. Highly recommended.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Nov 2019

Verified traveler

The place and view was awesome. I wold recommend this place to anyone.

Business Self

6/10

Pleasant

24 Sep 2019

Verified traveler

We were required to give our credit card multiple times after booking (for parking, security deposit, etc) because this is not a hotel but is an apartment building. The facilities were very new, nice and clean, but the bed was TERRIBLE. Could not move without making very loud squeaky noises from springs and there must have also been a plastic cover on the mattress. It was a horrible night’s sleep for both of us. The mattress on the pull-out couch was a 4 inch temperpedic so our daughter slept great. If they fix the mattress problem, put cotton sheets on the bed, and if they can streamline the credit card process this is a great place to stay with great restaurant choices around it too.

8/10

Excellent

18 Sep 2019

Thomas

They need to get their act together

The property is brand new and amazing. BUT the check in is a mess. The person at the front desk is just security and they call somebody to come check you in, so you wait for a while for somebody to come to do that. This building is full of beautiful condos and it not a hotel. We asked for an hour early check in (it is 4:00) and they said $150 extra. After coming back at 4:00 for check-in they state the room will not be ready until 6:00. So I ask if they can refund me the same $150 they were going to charge me? \"call the number on your reservation\" was the reply and of course no answer. The room was amazing. For what they are asking $ this system should be a LOT smoother. I love the place.

Business

10/10

Exceptional

03 Sep 2019

Verified traveler

bathroom shower did not pour out water as usual at times. Other than that everything was excellent !

10/10

Exceptional

31 Aug 2019

Jeff

New and modern. Quiet neighborhood. Parking in building. Grocery 2 blocks away.

Friends_and_family Family

10/10

Exceptional

29 Aug 2019

Michael

Hotels.com SUCKS!!

The property was Great! But Hotels.com SUCKS! I will never use Hotels.com again, because they lied about the cost. Putting the $100 service fee per stay in small type at the bottom of the page, and NOT including it in the total cost is grossly misleading.

Business

10/10

Exceptional

26 Aug 2019

Verified traveler

Amazing

it was amazing

Friends_and_family Family

10/10

Exceptional

20 Aug 2019

Verified traveler

Everything on this reservation was perfect. They could be more flexible with check in

Business_and_leisure Family_with_children

10/10

Exceptional

12 Aug 2019

Saneria

The property abs stay was amazing!

Friends

4/10

Poor

11 Aug 2019

Verified traveler

We arrived at the property at 4:15 7/30. Check in time on the reservation was 4:00. The concierge asked for ID and a credit card. This bothered me because I had already gone through an ordeal with Global Luxury Suites sending my credit card information. After he finished checking me in I asked where I should park. He replied that there were several public parking garages in the area and if I drove around I would probably find one. I protested saying I had requested parking when I I made my reservation and had sent payment to Global. He said he had no record of that and I would have to call Global's 800 number and have them confirm that I had requested and paid for parking. I went out to my car to retrieve my phone and Global's 800 number. I returned to the lobby and called Global. Their representative confirmed that I had reserved and paid for parking. I started to hand the phone to the concierge so she could tell him. He declined saying she would have to call him directly. I told her this and hung up. She called him within a minute. After he hung up he handed me a garage door opener and gave me directions to a garage door in a separate building. I asked how I could get my luggage to my room if I was parking in a separate building. After several minutes of confusing conversation a bystander interrupted to tell me the buildings were connected underground and that I could get to the building I was staying in through the garage. I then asked for a luggage cart. It got worse

Friends_and_family Partner

10/10

Exceptional

01 Aug 2019

Michelle

The check-in went smooth and the room was very clean and had everything we needed. Really loved the fast Internet and had an issue with the tv I. The bedroom and someone came while we were out and fixed it promptly... Will stay here again our girls trip was epic the rooftop pool and grill were also a nice swing to enjoy.

Friends_and_family Family

10/10

Exceptional

26 Jul 2019

Karen

Very nice and centrally located

The apartment was very nice. It was located in a perfect spot to walk to many places. If I ever come through there again. I would stay here again.

8/10

Excellent

20 Jul 2019

Andrew

Clean and Nice Location

Thought it was a hotel, but it was a short-term residence, so they had a whole bunch of rules and restrictions that made my stay a bit annoying.

8/10

Excellent

19 Jul 2019

Millie

Very beautiful space with friendly staff. Pool is very small. Bed was hard. The ac in our apartment would not turn on. Very loud late at night and early mornings only if you leave the window open. Due to people on the street yelling and construction. Still an 8/10 if the window is closed and the ac is on you should be fine. Again the staff was beyond WONDERFUL.

Leisure Partner