Embassy Suites by Hilton Washington DC Chevy Chase

United States , Washington D.C. - DC
WASHINGTON, 4300 Military Road NW
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

04 May 2026

Diamond

Breakfast was amazing.Facility was so beautiful. I didn't like that the receptionist who checked me and my family in didn't tell me everytime before i leave the parking like to come to the desk so the can clear the fee.Thankfully the receptionist told us when we went to check out

6/10

Pleasant

03 May 2026

Tyler

Breakfast was very good. Freshly cooked and not the same thing every day. Elevators are terrible. They were all never working at the same time. You have to pay to park and if you leave you pay and then have to get a new ticket when returning. Rooms were clean and well taken care of.

Family_with_children

4/10

Poor

02 May 2026

Claudia

On arrival:

• hair left in the shower curtain
• questionable brown smear on the bathroom doorway
• bath drain was slow
• difficult to pull plug on tap to make ALL the water come through shower head.
• poor water pressure in shower
• light-pollution from the bathroom night light and the atrium (because the curtains don’t close fully), as well as the microwave, AND from under the doorway was disruptive.
• could hear the person upstairs using the toilet
• the front desk was difficult to reach by telephone on more than one occasion.
• elevators always had dirty floors with rubbish or water
• on-site management was unreachable. Never made contact with me despite request.
• The doors of other rooms were always slamming shut. Very loud and loud enough to wake us. Soft-shut hinges would help.

Family

10/10

Exceptional

01 May 2026

Lee

Rooms were very clean snd comfortable, convenient parking. Breakfest wss fresh snd well prepared.

2/10

Poor

01 May 2026

India

I rented this hotel for my wedding day, and the experience was terrible. The room was so dirty that I had to order cleaning supplies through DoorDash and clean it myself. There was also no housekeeping staff available.
The room was filthy, and I had members of my wedding party stay there as well because it was close to the Maggiano's Little Italy where we were having the wedding. They told me they found what appeared to be bedbug stains on the bed.
This hotel should be shut down. It was disgusting, dirty, and has no business charging people money for conditions like this. I would never stay here again or recommend it to anyone. Unfortunately, this hotel ruined my wedding day.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Jodee

Amazing breakfast and room was spacious.

6/10

Pleasant

30 Apr 2026

Ryan

Breakfast was average, juices and milk were always warm. Staff could be friendlier. Rooms need serious updating, feel dated and old. Decent value for the money, super easy access to Metro, but would not stay again until place is refurbished.

Family_with_children

6/10

Pleasant

29 Apr 2026

Rosana

The breakfast was freshly prepared by site in an open format, made to order omelettes. The double room is 2 full size beds too small, furniture outdated for the price, you have to pay for parking, in the evening you have to be buzzed in to check in took about 10 minute wait for someone to let me in. Hotel is shared with office space building and whole foods- very big building- a lot going on. When I was there, building alarm system testing maintenance at 7:30am. Positives: location, breakfast and room size, cooking staff were nice, negatives: outdated, small beds, pay for parking, evening check in process, room cleanliness.

Family_with_children

6/10

Pleasant

28 Apr 2026

Heidi

The proximity to the Red Line is the best feature.

Self

8/10

Excellent

27 Apr 2026

Eileen

Did not go to breakfast

Self

10/10

Exceptional

26 Apr 2026

Frehiwot

OMG! We had a wonderful stay at the Hotel. The breakfast was great, everything was very clean, and the overall experience was excellent. The staff and facilities were fantastic, and we had no complaints at all. Highly recommend this hotel to other travelers! Thank you so much for your service.

10/10

Exceptional

25 Apr 2026

Daniel

Great breakfast staff. Rooms were up to date and clean. Recommend!

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

William

Having stayed there many times over the years due to location, the premises is in the decline phase. It’s in need of a major update. Breakfast is good, not great. Cleanliness needs improving and the “energy” of the hotel is quite low. Overall, not up to the Embassy brand standards.

Family

2/10

Poor

24 Apr 2026

Akash

Staff was rude, rooms were dirty & they use their pool for swimming lessons, so guest don’t have access at those times.

Family_with_children

10/10

Exceptional

24 Apr 2026

Rachel

Great spacious rooms! Nice selection of breakfast items!

Partner

4/10

Poor

24 Apr 2026

Clevonne

I entered the building by a leaving patron because no one was at the front desk for at least 30 minutes. No one answered the telephone either. When I checked into my room, big pieces of paint were literally chipped away inside the tub. The only reason I gave staff three stars is because the receptionist quickly gave me a refund with no hassle. I would not recommend this place to anyone. I was willing to spend more than $300 for one night in a room that was worse than a motel… not to mention it was outdated.

Family

8/10

Excellent

24 Apr 2026

Manuel

Staff super helpful. Rooms comfortable. Pillows not so no good.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Sean

Staff very friendly and helpful

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Olga

I like the property,only thing i didnt like the pool close early because the member use it after at 7pm

Family_with_children

6/10

Pleasant

22 Apr 2026

Paul

It’s an Embassy Suites-could not get in the building at 10:30 at night. In a pinch it’s fine but not a fan.

Self

4/10

Poor

21 Apr 2026

Mark

We were disappointed in our 4 day stay. Our room was never cleaned, even after 2 specific requests at the front desk. There was no parking available on property for our truck. Desk staff was not helpful, and the manager has yet to return my call. On a positive note, breakfast was awesome, as was the staff there. But, we won’t be back.

Family

10/10

Exceptional

21 Apr 2026

Stannor

The stay at this hotel was really awesome. The furniture is a bit run-down, but well, the vibe, location, parking, suits, and everything at that great a price made up for it.

Self

8/10

Excellent

21 Apr 2026

Sarah

Best part of this hotel is location- can’t be beat- Friendship Heights metro stop is across the street!! The room was huge with a separate sitting area w microwave, little fridge, couch, and door that separated it from the bedroom. Bedroom was also huge. Pillows were soft and perfect. Room was tired and needed a facelift, but it’s not a big deal. Breakfast was fine. Staff was nice. Trader Joe’s is literally below the hotel which was super convenient. They also gave complimentary vouchers for a nightly happy hour (we didn’t go, but that was a nice perk). We ate one nights at Lia’s (4 min walk)- delicious Italian food- highly recommend!

6/10

Pleasant

21 Apr 2026

William

Having stayed at this Embassy destination many times over the prior years, I find that it’s in the decline stages. Older, in need of updating, only its location leads me there. Breakfast is good and the room size is adequate, but the entire experience less much to be improved.

Self

10/10

Exceptional

21 Apr 2026

dinasia

Breakfast was good

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Dwight

Great job Embassy Suites! First Class!!

Self

6/10

Pleasant

19 Apr 2026

Sandra

The property surroundings are beautiful. The hotel at the lobby very nice. The rooms and furniture need to be updated. Furniture looks worn out. Bathroom looks old. Needs to be redone. Staff were very nice. Receptionist at the front desk all were very cordial and helpful.
The breakfast buffet was not great. Items were greasy. For the price it was not worth it.
Location was great and the distance to the METRO was extremely convenient.

Family_with_children

2/10

Poor

18 Apr 2026

Christine

The staff was very friendly and welcoming however we booked this hotel for the indoor pool. We asked the hours the pool was open upon checking in and were told 7am-10pm. With that being said we were excited to use the pool with our children.
Friday evening, the pool was “closed” for a swim school. They allowed my children to swim in one very small section (after we made it a point that it was bs) and when they started acting like children (ex: laughing, yelling, jumping in the pool) the swim school “instructor” proceeded to scream at them very aggressively. It was completely uncalled for and not okay. Not a fun time for 3 7 year old boys.
Then, the following morning our plan was to swim after breakfast before our plans for the day. Well, the pool was closed again for “swimming lessons”. They made it known and my children were only allowed in the hot tub. While I understand that a swim school “rented” the pool out, this should have been on the website at booking. The hours the pool are available to PAYING guests should be listed. I would not have stayed here if I knew the pool would be closed not one but twice within our 24 hour stay.

Family_with_children

10/10

Exceptional

18 Apr 2026

Caecilia

The concierge was perfect! Great customer service and a warm personality. I needed an accommodation and he helped me...I have a disability so i needed assistance. I live staying here.

Self

10/10

Exceptional

17 Apr 2026

Olga

Had a wonderful stay! Perfect location and wonderful staff! The room was spotless ,and we loved the breakfast variety.

Family_with_children

10/10

Exceptional

17 Apr 2026

Jonathan

We had an excellent stay! The complimentary breakfast with make-your-own omelet station was great and set us up for a day of sight-seeing. The metro station is under the hotel, so it made getting around the city super easy. The complimentary happy hour was a wonderful way to wind down in the evening. Our only complaint is that we picked this hotel because of it's indoor pool and there were two days where we were limited to a tiny fraction of the pool in the afternoon because of overlapping swim lessons. Our kids were pretty disappointed since that's what they look forward to most at a hotel. A heads up would have been greatly appreciated so we could have planned around the hours better (there's a sign saying when the pool is completely closed but not when it's mostly closed to hotel guests). Other than that, we have no complaints and would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Andrea

Room was outdated and didn’t match the pictures on the website. The A/C was not working properly. When I talked to the front desk about the A/C she was very nice and had someone come to fix it in a timely manner. The A/C started working better but still not sufficient. The bathroom floor was dirty and we had to clean it. The rest of the room and beds were clean and comfortable. The staff were very friendly and helpful. Breakfast was good and the staff there were very friendly. The pool and hot tub were good and the area was clean. Only one elevator was working while we were there. The location of the hotel was great with a metro station and entrance through the hotel. Restaurants and shopping were in close proximity. If you drive anything other than a car you are probably going to need oversized parking and it’s limited. The hotel was cheaper than other options and that’s why we ended up staying there. All in all the hotel wasn’t horrible and I would stay there again if I couldn’t find a better or cheaper option.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Tara

Booked through Expedia but the hotel over booked themselves and didn’t honor our stay.. had to scramble to find a new hotel on the evening of arrival. Awful experience!!

Family_with_children

8/10

Excellent

15 Apr 2026

Stephanie

Comfortable room. Decent breakfast with freshly made omelets. Staff was incredibly friendly and helpful. Hot tub was hot, but no bubbles. Location was amazing with metro access onsite. Rooms could use some TLC, but clean and great price.

6/10

Pleasant

15 Apr 2026

Gurpreet

Breakfast- sufficient for family. Some bf staff were a bit rude to kids and at their own pace in restocking basic items.
Evening happy hour with snack made it up for days we were back early.
Room service was every other day, and simple towel replacement request from customer were never entertained.
Small covered pool with time restrictions as they were lending some hours for outside training sessions.
Metrorail under the building was the only ++ for the location and our stay.

Family_with_children

8/10

Excellent

14 Apr 2026

Marta Mercedes

Real fast was mediocre, our room had all the necessary things, but

4/10

Poor

14 Apr 2026

Julie

The place is poorly run. The AC is so loud you have to shut it off. The pool is not available most of the time to guests as the local swim school rents it out. The hot tub doesn’t work. Parking is expensive and an unadvertised expense. The staff is not competent and appear to be tired. I would never stay here again.

10/10

Exceptional

14 Apr 2026

betzaida

Maria the receptionist was friendly she made me fell welcome I loved the happy hour with free snacks and alcoholic drink/beverage free parking free wifi and free breakfast I enjoyed my fresh omelet with veggies and cheese it was delicious 😋 bacon sausage home potatoes toast

Friends_and_family Family

8/10

Excellent

14 Apr 2026

McDonald

Breakfast was fresh and the staff was very friendly and accommodating. We thoroughly enjoyed our stay. However……if you need additional towels or bedding you need to go to the front desk to pick them up. Housekeeping was never available to deliver them.

Family_with_children

4/10

Poor

13 Apr 2026

Constantine

The mattresses on both beds and the couch were awful! Left with back pain. Will never stay there again.

Partner

10/10

Exceptional

13 Apr 2026

Stacy

Conveniently located with the Metro stop right out front. Breakfast was excellent each day of our stay. The staff was friendly and helpful. The hotel is beginning to show a little age though ... . Our room was comfortable and clean, but it was odd that the beds were full size instead of queen, and the sofa bed was horrible.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Lachele

Breakfast was great. Omelets made to order, fresh fruit and good coffee was a win!

Partner

6/10

Pleasant

12 Apr 2026

david

Ac is in horrible shape

10/10

Exceptional

12 Apr 2026

Corinna

Nice large room. Friendly staff. Great location. Delicious breakfast included and happy hour.

10/10

Exceptional

11 Apr 2026

ALIAKSEI

Overall everything went great! Rooms are a bit dated and not in the best condition

Family_with_children

10/10

Exceptional

11 Apr 2026

JOSEPH

Yes

8/10

Excellent

11 Apr 2026

Erin

The breakfast and staff were incredible, but as far as other amenities go, they failed to meet expectations. The pool was largely unusable due to constant swim lessons that went through the days and into the evenings (and made the pool cloudy)… and the gym was not well kept - many cardio machines were either broken and unusable or broken and mildly usable, but the weights were decent. The rooms themselves are quite dated and worn, but not the worst we’ve seen. Our tub was peeling and the rugs and furniture looked like they needed replacing about 5 years ago, but the bed was ok. Overall, fine, but not sure I’d stay again.

4/10

Poor

10 Apr 2026

george

B fast ok. Hot tub unclean , broken

Family_with_children

10/10

Exceptional

10 Apr 2026

Eteri

All was really good, without any issues or concerns. Staff were amazing!

Family_with_children

10/10

Exceptional

09 Apr 2026

CIERA

Nice and friendly staff. Cute happy hour. The area was top tier. Room was clean and spacious.

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Justin

Great place. Great good. Great staff

8/10

Excellent

09 Apr 2026

Hillary

Only one washer and dryer were working. The staff at the front desk were so kind, helpful and quick but the ones in the dining area were the opposite. That plus the bathrooms nearby were the only things negative that we have to say about our stay.

Family_with_children

6/10

Pleasant

08 Apr 2026

LaToya

It was okay

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Sean

The hot tub and pool was amazing! The placement of the hotel was just what i wanted with being surrounded by local shops i got everything that i needed.
The only down side was when the cable we t out for an hour due to a rain storm. And the breakfast chef's can stand to be less aggressive . I thoroughly enjoyed my stay!

Partner

4/10

Poor

07 Apr 2026

Calvin

There are laundry machines and dryers- two of each. However, one washer was broken. The sofas were dirty - stained. Floor is adequate. Unsure how often they vacuumed. They seemed short staffed. Front desk took awhile to check in

Family_with_children

10/10

Exceptional

07 Apr 2026

Steven

Comfortable beds, clean rooms, friendly staff the on site restaurant was really good

4/10

Poor

06 Apr 2026

Rickeshia

Here’s a polished version of your hotel review:
The stay was disappointing overall. At check-in, we found out there was a deposit required for each room, even though both rooms were booked under one reservation. That should have been explained more clearly ahead of time.
When we got to the rooms, the bed sheets were stained and had hair on them. After we reported it, the staff did change the sheets, which I appreciated. However, as soon as I walked into the room, my luggage snagged on the rug and lifted the corner, and there was visible dirt underneath. The TV in the living room area also did not work.
The cleanliness and upkeep of the hotel were not up to par. There was a bug on the curtains, and the floors felt so dirty that you wanted to keep your shoes on at all times. You can tell this used to be a nice hotel with modern features, but it definitely needs better cleaning and maintenance.
The parking situation was also awful. We were not given proper instructions on how to validate the parking tickets. One of the male staff members was very nice and did comp one of the parking charges, which I appreciated. Then, on the last day of our stay, we found out we were actually supposed to have been given a parking pass to scan daily. That information should have been provided from the beginning.
The complimentary reception with free drinks was a nice touch, but the complimentary snacks looked unappetizing, so I would not recommend them.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Justin

Great hotel! No complaints!

Family_with_children

4/10

Poor

05 Apr 2026

Breanna

A little communication could have gone a long way in service of guests at this hotel. There are no signs for parking from surrounding streets, front desk did not communicate cleaning schedule upon check-in, and we had to ask three times to get an extra pillow and blanket and for toiletries that were empty upon check-in. 1 of 2 elevators in the hotel was broken, and building escalators to the metro were also not working the entirety of our stay - since one in our party was had a knee injury, taking the stairs wasn’t a welcome option. Finally, the hotel did not communicate that the pool was unavailable to guests during certain times of day due to a private business using the pool for swim lessons. Had I known all of these things ahead of time, I would never have booked here. Not the Hilton stay I’m accustomed to.

Family_with_children

10/10

Exceptional

05 Apr 2026

Patrick

We enjoyed the convenience of having restaurants nearby, relatively inexpensive parking, and having a Red Line Metro Station below the property that did not require going outside to access.

Family

6/10

Pleasant

05 Apr 2026

Yun Jin

Pros: location and access to subway, breakfast.
Cons: cleanliness+housekeeping, customer service

Had to ask for a room change upon arrival due to uncleanliness (floor dirty and hair in bathroom). The new room offered had sheets that appeared food stained and used. We weren't willing to change the room again since it was clear that the housekeeping standards are low. When linen change was requested and not addressed promptly, we offered to change them ourselves if given a new set just to be told repeatedly that housekeeping staff had to do it themselves. Five hours later, we came back to the room to find that someone simply left incomplete sets of sheets on the counter for us to change. We had to go back to the front desk to ask for missing pieces. This place has terrible communication between staff and is unable to address basic customer concerns. Calls to the front are unanswered.

During our stay we never saw clean towels by the pool side (9th floor), leading to more trips to the front desk (2nd floor).

Parking is easily accessible. If you need in/out privileges then pay 35+ with validation through the hotel. With metro access, we paid daily rate of 26 at the garage, which is much more reasonable.

On a positive note - the restaurant and breakfast staff were excellent, friendly, and incredibly attentive.

Family_with_children

10/10

Exceptional

04 Apr 2026

Robert

Very good

4/10

Poor

04 Apr 2026

Alise

Room was VERY dirty, mild in the sink and used pads in the room.

Family_with_children

10/10

Exceptional

04 Apr 2026

Mary

Several of the electrical outlets in the room did not work.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Ana M

The service was very friendly, and the location is perfect if you're going to be using the subway, as it's only a two-minute walk. The hotel needs remodeling, the cold breakfast is meager, and the snacks served during happy hour are completely unhealthy—chips, cereal, and cookies.

Partner

10/10

Exceptional

02 Apr 2026

Bethany

Super friendly and helpful staff. Room was clean and a great size. 5 stars for this hotel and location to metro

8/10

Excellent

02 Apr 2026

Rebekah

The breakfast was great! They also have a cocktail and snack hour each day. The pool area was nice except the drains around the pool needed to be cleaned and only a small portion of the pool was usable during a chunk of time in the afternoon/evening for guests due to being used for swim lessons.

Family_with_children

2/10

Poor

02 Apr 2026

Nicole

The property painted the inside of both elevators when I was there. The warning about paint said “door jam” but it was all the walls. I had paint all over my coat because these elevators get backed and small children got on after me. The front desk would do nothing to help me with my coat. And were quite rude explaining they had signs. This was Sat Feb 14th! Valentine’s Day! The hotel was packed and I can’t tell you how many people had paint on their clothes. Who paints wood panel walls in both operating elevators on a weekend on Valentine’s Day? Their sign saying door jam was hand written and even spelled wrong. The “jamb” was metal and NOT painted. So my coat is ruined and the hotel staff did not care.

10/10

Exceptional

01 Apr 2026

Amy

Breakfast was great! Rooms were pretty nice. Staff was friendly. Kids loved the pool. Overall we had a great stay.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Stephen

Great location, short metro stop to all DC attractions. A number of restaurants within walking distance of the hotel. Daily breakfast and managers reception were great! Would definitely stay here again!!

Family_with_children

6/10

Pleasant

01 Apr 2026

Lakina

Internet was an issue the entire visit, no front desk attendant cold assist with game console hookup with the tv, and everything closes between 7-8 pm.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Michelle

Great stay and the breakfast and happy hour were a great touch

Family_with_children

10/10

Exceptional

01 Apr 2026

Mrinal

Excellent breakfast and free evening drinks and snacks. Beyond expectations.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Estelle

Loved the breakfast and discounted parking, will be back

10/10

Exceptional

31 Mar 2026

Leslie

The room was spacious and very accommodating. I loved the vibe of the hotel snuggled away in a beautiful part of DC. I would return.

Self

10/10

Exceptional

30 Mar 2026

Angela

The WiFi was terrible

Business

6/10

Pleasant

30 Mar 2026

AnaMargarita

It’s a good location. Clean. Elevators kept braking down. No towels at the pool. One person at the breakfast had an attitude all the time but everyone else was nice. Rooms were big and clean.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Andrea

Great location. Nice rooms. Good breakfast and happy hour. The pool is nice but it is often closed for private swim lessons so don’t count on it being available.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Felicia Marie

Very upscale area. Breakfast was included.

Shower rod was coming off wall, outlets in room were very loose. Top layer of tub was peeling off.
Asked for additional towels and they were never brought up

Very convient to transit.

Otherwise it was fine.

Family_with_children

2/10

Poor

28 Mar 2026

Danielle

Breakfast was ok. Breakfast staff was the highlight of the property. Pool and

2/10

Poor

27 Mar 2026

Miguel

I stayed here for three days, and it was a terrible experience. In my first room, I found large cockroaches coming out of the AC vent. The manager told me a leak in empty mall spaces connected to the hotel had caused humidity and may have pushed the roaches to the upper floors. He promised me a refund, but I never received it.
They moved me to a second room, and when I checked under the mattress, I found a strange liquid stain that looked like blood. Between the roaches and the condition of the second room, I was extremely uncomfortable.
Please be careful if you stay here. Check the AC vents, under the bed, and under the mattress. Seeing roaches during the day is usually a very bad sign. I have pictures, and I am not making this up

6/10

Pleasant

27 Mar 2026

EULALIA

The hotel is fine. Nice spacious room and very clean. We were at the 7th floor, quiet and nobody walking on top of us. Breakfast is great.
Housekeeping is non existent. Asked multiple times to have at least new towels and we ended up having to get them by ourselves every day.
Front desk is courteous but not efficient. Last day before leaving they assured us that the parking was paid (it’s not included but we knew it ahead) and the ticket to exit had a QR code to open the gate, but we had to go back to the front desk (the garage is underground and it’s shared with multiple businesses) and have a new QR code.
The best thing is that the hotel has direct access to the metro. So it’s convenient to travel downtown

Family

8/10

Excellent

26 Mar 2026

Tava

Great Breakfast, on site parking, friendly front desk staff

6/10

Pleasant

26 Mar 2026

Susan

The room was clean. The breakfast was fresh and above average. The stairwells smelled of trash.
I had to wait 40\" beyond check in time for my room.

Family

6/10

Pleasant

25 Mar 2026

Allison

Positives: The staff was friendly, and breakfast was great.

However, the rooms had a very musty smell and felt very damp. The shower also had a ring in the bottom to where it didn't appear clean, and the drain was backed up so water pooled around my feet. Right outside our hotel room there was a stack of old pizza boxes that was there nearly our whole stay. The stairway also smelt AWFUL.

Partner

8/10

Excellent

24 Mar 2026

Malik

Yes

10/10

Exceptional

23 Mar 2026

Tashean

Cindy at the front desk was great & professional. Give her a raise!

Family

8/10

Excellent

23 Mar 2026

Celso

The room and breakfast was great. The gym needs some love. The same treadmill has been broken for over a year and they have a peloton that isn't set up so you can't do anything with it. Plus half the machines are missing the weight pins.

Business

4/10

Poor

23 Mar 2026

Sean

Property wasn’t clean. Sheets were dirty upon arrival. Dirt pushed into corners and behind appliances. Elevator broken. Gym machines old and broken. Another gym but apparently it was only for staff. Pool is being used for outside classes - not open to hotel guests except select times. Property looked like it was under construction. Staff was nice, however.

Family_with_children

10/10

Exceptional

23 Mar 2026

Lawrence

All good

8/10

Excellent

23 Mar 2026

Yekaterina

The location is not bad but not great, yes, there is a metro station but if you have little kids, you will be roughly an hour away from the National Mall, we were glad we drove. Parking was very confusing, it is shared with Trader Joe’s and other pavilion businesses - would have been helpful to have a sign notifying guests that they may park anywhere. Getting into the lobby from the parking was confusing, too. It didn’t feel very safe because there are all sorts of random people all over the place. Front desk people were nice but nobody tried to go out of their way to impress anyone. They offer complimentary happy hour and breakfast and have to hand out these manually cut out vouchers which looked kiddish. Happy hour is a nice touch but that whole bar area could be modernized. Breakfast is plentiful, all the staff working it is top notch. The room itself was alright: the bedroom was unreasonably huge while the bathroom, hallway and living room were tiny. We were three female adults with two little kids and it felt like we were on top of each other in the common areas. The fridge didn’t shut so the condensation was maddening. There were two cups to usefor coffee or tea, would be nice if there were plastic cups for like five for water or whatever. It would be nice to have more hooks in the bathroom, more hangers for the closet and coat area. Would be nice to have a rug in the bedroom. There were stains on the curtains, couch, sheets. There was an old gum under the night table.

Family_with_children

10/10

Exceptional

22 Mar 2026

Holly

This hotel has everything you need. It is connected to the Metro, the breakfast is incredible with the best omelette I ever had and the kids loved the pool and hot tub. The staff was great too. You can’t beat all that for the amazing price for a nice family weekend away. We will be back.

6/10

Pleasant

22 Mar 2026

Ryon Robert

Room was in serious need of updates and the hotel does not have much to do and is far from all DC activities

Family_with_children

6/10

Pleasant

22 Mar 2026

Tomesha

The main areas were nice and clean and up to date. However, my room was old with chip paint in the tub they painted over which made the bathtub look dirty. I had to run and buy bath mats to take a shower. The elevators were always not working causing the entire hotel to use one elevator.

Family_with_children

4/10

Poor

22 Mar 2026

Robert

Laundry room was filthy, to go food everywhere. No quarter machine, sign said to go to front desk but they never had any. Told to go to the arcade in the mall but they were closed. Booked this hotel mainly because it has an indoor pool. The hotel rents out the pool to some swimming class several hours a week on different days. Nowhere is that stated on Expedia or their hotel website. If I’m booking a hotel I should have access to all amenities or be informed on the closure. Arrived a few hours early and asked if we can pay to check in early. The morning front desk agent said yes but it will be another hour before I can get into the room. He gave us breakfast passes and we went to eat. When we came back about 45 min later he was gone for the day and the new front desk employee said she would get us to a room shortly. 5 hours later we still don’t have a room. The lady left for break and the manager came over to us and asked if we needed anything. I told him a room we were told we would get 5 hours ago and he said no problem. He didn’t know why they didn’t check us in but said he would figure it out. Never heard from him the rest of the 3 day stay. Last day at 9:15 am, and hour and 45 min before checkout a person opened the door while knocking to clean the room. She walked in on my 16 year old son changing in the room. I love Hilton properties, but the need to pull their name off this location.

Family_with_children

10/10

Exceptional

21 Mar 2026

Priscilla

Great clean rooms, all staff were very friendly. The Metro was connected to the hotel so this was extremely convenient for us to go to the museums and back. Food on site was great too!

6/10

Pleasant

21 Mar 2026

James

This hotel is located right across the street from the train so it was super easy to get to all areas of Washington DC. There is also a Trader Joe’s next door if anything is needed. However, it needs a big remodel. The tub was peeling, shower head was about to fall off, beds were hard and the floor was dirty when we checked in. Only 1 elevator was working so you had to take the stairs. Be careful because the stairs had puke in them and smelled so bad. When we went to the pool the first time there were no towels. We called the front desk and they told us they wouldn’t send any up but instead we had to go down 9 floors to get them. This hotel is good for location but if you want something clean and updated go somewhere else.

Family_with_children

6/10

Pleasant

21 Mar 2026

Christina

The room was clean and the staff was nice, but 1 of the 2 elevators was broken our entire 4 night stay and the air conditioner in our room wasnt working well.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Kelly

The staff was amazing but the rooms were showing their age. Our room was clean however another room in our party was very dusty and the bathroom did not look clean.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Stephen

This is an older hotel which has some expected issues but overall is a reasonable value for the area. The free happy hour drinks and snacks were a nice surprise and the included breakfast was very good. Room was dated, but clean. Housekeeping was good. Noise insulation was fair to poor, especially concerning outside noise. My biggest complaint was the parking policy. The hotel uses a local parking garage and \"validates\" your parking ticket so you can go in and out as much as you like. But they charge you $30/day and a $5.40/day parking tax for this \"validated\" parking. If you are only in/out once per day, you are much better off just paying at the garage. The hotel needs to clarify this with their guests. When they told me that would \"validate\" my parking, to me that means you don't have to pay for it.

Self