Hilton Garden Inn Rockville-Gaithersburg

United States , Rockville - MD
Rockville, 14975 Shady Grove Road
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100 reviews shown

10/10

Exceptional

28 Feb 2026

Sam

The staffs are very professional and friendly. The location’s very convenient closed to shopping, entertainment and restaurants w/in a walking distance.

Partner

4/10

Poor

21 Feb 2026

Nicole

The room (and whole hotel really) was so hot and smelled. We turned on the AC but it barely helped. The carpet by the ac/heater was all wet as well. The hotel is old looking. The gym was ok but also very hot. It’s my fault for choosing it but it was a last minute hotel need just for the night so I didn’t want to splurge but you get what you pay for.

10/10

Exceptional

09 Jan 2026

Alex

Me gusto mucho .. incluso me ayudaron con un reembolso el segundo dia .. ya que tuve una emergencia

Leisure Family

8/10

Excellent

29 Dec 2025

Canice

Everything is fine

Leisure

8/10

Excellent

28 Dec 2025

Eric

All in all, a very satisfactory hotel. Stayed there many times and the price to value ratio is solid.

Leisure Self

10/10

Exceptional

21 Dec 2025

Karen

Spotless. Very comfy bed w down pillows.

8/10

Excellent

10 Dec 2025

Elizabeth

Room was nice but very dark - too little light

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Brooke

The 7am fire alarm was a startling way to wake up. Our room was clean but small and AC unit was not in good condition. Registration desk staff was courteous and efficient. Breakfast area set-up was confusing with offering both a menu and buffett. Additional signage would have been helpful. It also would have been nice to have the bar open on Thursday evening as options were limited outside of the hotel.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Mark E

Fair price, clean quiet hotel. /Staff could have been more responsive but overall nice!

10/10

Exceptional

15 Nov 2025

Charlotte

Comfortable bed, large room, clean. Friendly staff. Restaurant had decent food.

Leisure Friends

8/10

Excellent

10 Nov 2025

Vibhu

Checkin was al messed up. The staff at the reception seems new. It took us 45 mins to checkin. And they forgot to mark breakfast included which was embarrassing us next morning to deal with the kitchen staff. Rooms and amenities were wonderful. Location is excellent.

8/10

Excellent

08 Nov 2025

douglas

Friendly service

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Jerry

Clean room and nice guy at check-in

Leisure Family

10/10

Exceptional

26 Oct 2025

Sam

The staffs are very helpful, friendly. It’s very nice clean place and is convenient for everything such as shopping, restaurants

Leisure

10/10

Exceptional

21 Oct 2025

Richard

It was an excellent hotel and it met our needs.

10/10

Exceptional

17 Oct 2025

neil

Great room, easy check in and spacious.
Staff was friendly and will stay there again

Business Self

10/10

Exceptional

16 Oct 2025

Tra Bi

VERY DIVERSE OPTIONS THE STAFF WAS PROFESSIONAL

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Sharon

Room was clean. I felt safe in ghe area aroundthe hotel.

Business Self

10/10

Exceptional

16 Sep 2025

Deren

We arrived earlier than expected for our reservation and they were able to check us in quickly without any hassle. This allowed me to make my work appointment with plenty of time while my family was able to get some rest.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Sam

It’s very convenient for dining, shopping with a walking distance. And more importantly, the staffs are very professional, pleasant and very helpful.

10/10

Exceptional

30 Aug 2025

Richard

Easy parking for my car and the 6x12 haul trailer that I was towing.

Business_and_leisure Pet

10/10

Exceptional

12 Aug 2025

Richard

Hotel staff were very courteous and accommodating.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Thomas R

Front desk were on top of things, decent food at a fair price, cleaning crew were quick and responsive.

Leisure Family

10/10

Exceptional

02 Aug 2025

GAMAL

Very spacious and comfortable room; very friendly staff.

Leisure Family

10/10

Exceptional

29 Jul 2025

Angel

was a great work trip

Business Self

10/10

Exceptional

29 Jul 2025

Angel

was a great trip

Business Self

10/10

Exceptional

29 Jul 2025

Angel

was a great place stay

Business Self

10/10

Exceptional

23 Jul 2025

Brian

Very nice property.

Business Self

6/10

Pleasant

21 Jul 2025

Matthew

No freezer, fridge was small and barely kept anything cold. Ice machine never worked on the 5th floor. Maids went past my do not disturb sign while I was working. The did change the bed qnd towels but I had all those things how I wanted them only to come back to have to do more work at the hotel to get things back how I had them. The hotel next door is much better but the price is over 400 a night to stay there. This was over 200 and couldn't have simple things like a freezer, ice and not being disturbed. The window opened which is nice. I like a hotel with available fresh air. It is very clean as well. The $17 breakfast is the same as free breakfast offered at any other hotel. Skip that for sure.

Business

10/10

Exceptional

15 Jul 2025

Meta

The staff was very friendly. The hotel is close to a playground and is family-friendly. I liked that you could have a key on your phone.

10/10

Exceptional

11 Jul 2025

Victoria

It was fine

Leisure Self

8/10

Excellent

05 Jul 2025

Kevin

Great location at a great price.

Leisure Family

10/10

Exceptional

02 Jul 2025

Cynthia

Very beautiful and clean property. Spacious rooms and welcoming staff

Leisure Partner

8/10

Excellent

20 Jun 2025

Verified traveler

Extremely clean and quiet hotel!

The hotel was exceptionally clean and the bed was comfortable. It is nestled in a quiet area. The only change that I think they should make is to include breakfast in with that rate.

Partner

6/10

Pleasant

08 Jun 2025

Lorena

The hotel was nice but the pool was old and it didnt look clean

Business

8/10

Excellent

08 Jun 2025

Sujata

The staff at the front desk were very friendly and helpful. I did not like the staff in the restaurant in the morning for breakfast. Their behaviour lacked basic courtesy.

Leisure Self

8/10

Excellent

05 Jun 2025

Barbara

It was very nice! Very friendly

Leisure Family

8/10

Excellent

30 May 2025

Samson

Good place for vacation

Leisure Family

4/10

Poor

29 May 2025

Annika

Thre was a hug bed bug in the bathroom. I did not see any in our bed and we were not bitten. The carpets are dark and feel weird. I'm very surprised this is an unrenovated Hilton Grand Vacation location. It is definitly time for upgrades. The heat was not working properly either. I wont stay at this location again until some changes are made.

Business Family_with_children

10/10

Exceptional

18 May 2025

John

The location was good. The facility was great. the parking was very convenient.

Leisure Family

8/10

Excellent

16 May 2025

Mark

Only one elevator worked. The ice machine on our floor (5) did not work. Otherwise, everything else was fine.

Leisure Family

10/10

Exceptional

16 May 2025

Risako

The price hiked up comparing the same time last year.

Leisure Family

10/10

Exceptional

15 May 2025

Brian

Was excellent

Leisure Self

10/10

Exceptional

08 May 2025

Denise

Nice property located in downtown Rockville easy access to DC

Business Friends

8/10

Excellent

07 May 2025

Gianny

Great location

10/10

Exceptional

19 Apr 2025

Denise

Will definitely recommend this hotel

Leisure Family

10/10

Exceptional

19 Apr 2025

Stacie

Beautiful hotel! Checked in easily on the app. Our room was very spacious. The beds were extremely comfortable. Would recommend!

Leisure

10/10

Exceptional

19 Apr 2025

Mike

We had a Celebration of Life for my best friend's mother in DC. The hotel was very clean and the staff was very friendly. We drove up from Charlotte, and met at local restaurant in Rockville. I would definately stay there again if I am in the area.

Partner

10/10

Exceptional

14 Apr 2025

Cynthia

No complaints

Leisure

10/10

Exceptional

23 Mar 2025

Luisa

Comfort

The concierg was very sweet and professional.

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Otoniel

Conveniently located

Leisure Family

6/10

Pleasant

17 Feb 2025

Demitrios

Parking and staff (front desk/management) were actually decent. I had an issue with the hot tube blowing out debris out the pumps when I ran it. They made me heard and rectified the situation. Now the shower wasn’t as hot as it could be the water was like warm at best. The water didn’t drain as quickly so I was standing in a puddle. I couldn’t switch the tv input to use my Apple TV to stream which was annoying. I wasn’t a fan of the having to pay for the water bottle in my room. I’m spending nearly $400 on this room they can at least have a free water bottle. Check-in was supposed to be at 3 but I arrived a little after 5 and my room wasn’t ready. So we had to rush to get to our dinner reservation. Now the room was nice, the bed was comfortable, and the heating system was great. Overall I would give it a 3 out 5 and I’m being generous but the front desk and management really tried to help.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Zenia

They need to check the bed corners are dangerous. And the check out time

Business Partner

2/10

Poor

07 Feb 2025

Robert

Was told that there was no water AFTER checking! Looking for complete refund.

Business

4/10

Poor

03 Feb 2025

Michael

Hotel was fine but concierge was a little rude

Leisure Partner

8/10

Excellent

02 Feb 2025

kwame

Everything

Partner

10/10

Exceptional

31 Jan 2025

Srisailas

Great place to stay!

2/10

Poor

22 Jan 2025

Jodie

Staying here was a nightmare made of uncomfortable beds, dirty showers with broken glass doors and cold water only, scratchy towels, a bed cover that caused painful skin reactions, and visible dirt throughout. This is more of a road side motel than a 3 star hotel. Save your money and go literally anywhere else in the area.

Business_and_leisure Partner

6/10

Pleasant

13 Jan 2025

Selamawit

Cold getaway

Me and my family decided to get away for the cold weekend, pool and stay warm in the Jacuzzi but after we got there, they told us the heat and Jacuzzi is not working and they were going to fix it but nobody did. I was disappointed my kids, didn’t get to enjoy the pool and Jacuzzi. The room was ok.

Friends_and_family Family

4/10

Poor

08 Jan 2025

Ronda

Not up to Par!

I often stay at the Hilton Garden in on Shady Grove because I work across the street, but live quite a distance away. When bad weather or impending deadlines require me to stay overnight in Rockville, this location has always been my first choice. This time, I stayed due to a snow storm. I booked through Hotels.com for one night, but needed to extend my stay. I was told that I would have to check out in the morning, take everything with me, and check back in later in the day (assuming space was available). This was very inconvenient, especially with the snow. Nonetheless, I checked out, took my stuff with me, and checked back in later the same day. On the second night, the room was cold. I turned up the heat and the room began to warm up. About 2:00 AM, I woke up freezing. The thermostat said \"71\" so I bumped it up to \"74\". At 4:30 AM, the thermostat said \"74\" but was still freezing. I was told to use the thermostat on the wall instead of the window thermostat. I bumped both of them up to \"77\" but still woke up at 6:00 AM in a freezing room. When I checked out, I reported this to the clerk and was told that they would put in a maintenance request, but that I was probably using the wrong controls. The hotel was not as clean as usual, but given the snow storm I can understand - it was really messy outside. While I like staying as close to work as possible, when I have to, I plan to try out some of the other local hotels the next time I need to stay in town.

Business

10/10

Exceptional

07 Jan 2025

Erika

First snow day of the year and I work across the street at the hospital...I was able to get a room at the lat minute and was able to rest good and go back to work the next day safely.

Business Self

10/10

Exceptional

04 Jan 2025

Stanley

Great

Very satisfying when I get there!

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Rachana

I would have preferred to get a room that was on a higher floor. They started with offering one on the first floor, then when I requested they changed to 3rd floor.

6/10

Pleasant

29 Dec 2024

Nibia

Disappointed

The stay was disappointing because of the lack of hot water in bathroom, both vanity and very little in shower. I notified front desk the first night and was told that a technician would come to room and no one ever arrived. There was no follow to my complaint. Upon checking out I mentioned my disappointment.

Friends_and_family Family

8/10

Excellent

27 Dec 2024

Beth

A lot of noice around 6:00 in the morning

Friends_and_family Family

8/10

Excellent

26 Dec 2024

Lora

Overall, a good experience. Room was clean and beds comfortable. Oddly, there was no closet nor other options for hanging coats or clothes.???
Breakfast buffet had basic options. Good scrambled eggs and bacon but subpar coffee.
All personnel were pleasant and helpful. Would return.

Friends_and_family Family

10/10

Exceptional

18 Dec 2024

OLUFOLAKE

The staff especially were nice especially the restuarant staff.

10/10

Exceptional

13 Dec 2024

Sherie

I have stayed here many times and the quality is consistent. Very close to dining and a park nearby for running.

Leisure Self

10/10

Exceptional

01 Dec 2024

Matu

Enjoyed the stay

The hotel was beautiful! Everything was nice &’clean, the day staff was very nice. The night staff with all of the tattoos was not especially friendly. The older lady was though, she definitely made up for everything. The only thing disappointing was the breakfast was not included. It was good though. Also kind of annoying the pool staff seemed to wait until a busy period everyday to put chemicals in the pool, I was wondering why they couldn’t do it after the pool closed. Anyway, the cleaning staff was wonderful, very nice staff all around. Loved the hotel.

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Jennifer

Loved the hotel and location. Easy drive to any where you want to go. Quiet rooms and friendly and helpful staff. Will stay again when in i travel there again

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Gary

Everything was great except for when I caught Expedia in a lie. When I booked my room they said they only had one or two rooms left. Well I’m here and half of the hotel is empty. Plus Expedia over charged me for one night $400 to stay at a Hilton garden inn. Expedia needs to make this right and make me one heck of a compensation or I’m going to delete my account and book through one of your competitors. Look at my travel history with Expedia. Do you want to lose me as a customer?

Business_and_leisure Self

10/10

Exceptional

11 Nov 2024

Joseph

Everything was great. Hot tub wasn’t working properly, but it wasn’t a deal breaker.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Richard

Clean, well run

10/10

Exceptional

31 Oct 2024

Tonya

As always with a Hilton stay, a relaxed, clean and friendly place to stay when away from home

Leisure Family

6/10

Pleasant

28 Oct 2024

Kamran

Terrible check in experience

Check in experience was terrible initially got the room on 2nd floor next to elevator once reached 2nd floor entire floor was smelling weeds when got back to front desk been told that’s all I can give you like we were not customer he was giving us favor to give room when I asked for manager he said no manager on property. He changed the room after I got upset that I am a customer and paid for the room not asking favors

Friends_and_family Friends

2/10

Poor

17 Oct 2024

SAMANTHA

I requested a quiet room, and they put me in one facing the noisy HVAC outside and right next to the ice maker. No towels and no soap. Room wasn't clean. I tried twice to address the issues and staff did nothing to resolve it and didn't seem to care. When I asked to talk to a manager I was told no manager available.

Business Self

10/10

Exceptional

14 Oct 2024

Rachael

Great location, very clean, good breakfast and bar. Close to shopping and lots of great restaurants. Easy self-parking on site.

Leisure Family

10/10

Exceptional

05 Oct 2024

Zakiyah

Hotel is very tidy and staff were amazing! Katie at the bar was great!

Business Family

6/10

Pleasant

29 Sep 2024

Verified traveler

Disappointed

We used our points to get a room and we expected something better. When we entered the room the bathroom smelled strongly as if someone had recently defecated, which is how we realized that the exhaust vent was not functioning. The room looked out at the HVAC units, so there was no view at all. Apparently this is the room that gets assigned to travelers who get the room for points instead of paying. We reported the vent issue. Since it was late and we were tired and unpacked, we did not ask for a room change although the front desk offered. The next morning, I discovered that the body wash dispenser in the shower was empty. On the positive side, the bed was comfortable and the pool/workout facility was nice.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Thu

Bed was extremely comfortable.

2/10

Poor

13 Sep 2024

Jon

Started my morning with a cold shower to which the front desk said \" yeah i heard others say that, have a good day\"

6/10

Pleasant

30 Aug 2024

Vanessa

Checked in was fast, elevator was close by. Staff were always nice. The housekeepers that we encountered in the hallways were always smiling. There was cold citrus and strawberry infused water, by the walkway which was very welcoming and amazing on a hot summer day. We got into our two queen bed room, it was huge. I believe it was an ADA compliant room. The problem was there was barely any counter space in the bathroom and there was no closet to hang our clothes.

We appreciated the big desk, and we used it a lot. Coffee maker *keurig was good too, and they refilled our Kcups and coffee accoutrements when it was out. Two of our key cards were always not working. I had to stop by the desk 4 times to get it resynced, in the end it just won't work, so I gave up.

It was funny that the hotel that shared the entrance had free breakfast and the Hilton Garden Inn, didn't. It did have the free coffee in the morning where the fruit infused water was in the afternoon. So we didn't get breakfast there, although plenty of other people did.

Parking always looked full but we've always found a good spot not too far from the entrance. We have made good use of their bag trolley for bringing in our luggage and cases of bottled water. It was hard to steer, but we needed it.

Overall good for what I paid, next time we are in the area, we might book next door to see if the rooms are the same plus get the free breakfast.

Business_and_leisure Friends

10/10

Exceptional

28 Aug 2024

Jay

Great hotel. Stayed many times

Leisure Self

10/10

Exceptional

26 Aug 2024

Kathryn

This hotel felt more luxurious than the average Hampton Inn. The staff was kind and busy and the kids had a great time in the pool. The room was comfortable and we slept well.

Leisure Family

2/10

Poor

05 Aug 2024

nichole

Everything was dirty. Hallways smells. No toilet paper in bathroom. Noisy. Dirty

10/10

Exceptional

16 Jul 2024

lee

Considering I had trouble finding a nice hotel with a soaking tub for a bday present this was absolute perfection. Clean, quiet, large open space, amazing jacuzzi tub. Will be back.

Leisure Partner

10/10

Exceptional

06 Jul 2024

James

One night stay with late arrival.

The stay was very nice. Very well appointed room. Very clean. Bathroom had a great shower.Plenty of hot water.

Partner

6/10

Pleasant

27 Jun 2024

Erica

The gym was okay except the one mat they have is ripped, thin and disgusting. They also have no matching dumbbells bellow 15 pounds. The front desk was pretty cold and rude, and the restaurant was closed due to a pipe bursting. Of course, those things happen, but guests should have been offered either a discount. The reason I poked that place was because it has a restaurant.

Business Self

4/10

Poor

26 Jun 2024

Damelsa

Injured

Slammed my knee 4 times on the bed frame and so did my wife and niece. 6 hrs later can barely walk! These bed frames need to be removed asap!

Friends_and_family Family

8/10

Excellent

24 Jun 2024

Marsha

Wait staff excellent. Reception desk could use more personality.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Georgia

Room was clean and in good condition. Would definitely return!!

Leisure Partner

10/10

Exceptional

16 Jun 2024

Robert

Nice

10/10

Exceptional

13 Jun 2024

OLUWATOSIN

Great first time stay.

Business

4/10

Poor

09 Jun 2024

James

Waited more than an hour for the staff to come and show us how to make use of the in room safe box. Never show up with excuses that some was on their way but not responsible for no show. No apologies.
We finally gave up.

Business_and_leisure Partner

10/10

Exceptional

08 Jun 2024

Nameer

Disappointed when found no breakfast was offered

Leisure Family

10/10

Exceptional

04 Jun 2024

dorarette

Hilton stay with small dog