Name: Extended Stay America - Washington D.C. - Rockvill
Address: 2621 Research Blvd, Rockville, 20850, US

2/10

Poor

12 Jul 2026

Aline

This was the worst experience of my life. I reserved two suites, one wasn’t available even though it was well after check in time. The one suite they had ready had ROACHES, stained bedding, a nasty tub, and broken drawers (which were held together with TAPE!) I didn’t even stay. This RUINED my daughter’s 13th bday. Had to cancel, on site, and make other last minute accommodations. Do NOT stay here.

Family_with_children

10/10

Exceptional

30 Jun 2026

Srikant

Friendly staff

Binuka Joshi a very nice and cordial part of the management team

Friends_and_family Family

2/10

Poor

28 Jun 2026

Scott

The room was not clean. The sheets were visibly stained, the shower did not appear to have been cleaned, and the kitchenette was also dirty. There were also spiders in the room.

I booked a room with two queen beds and a pullout couch, but the pullout couch had no sheets and could not be used. When I went to the front desk, I was told they had no extra sheets. After I pushed the issue, they eventually started laundry and gave me a fitted sheet, flat sheet, one blanket, and a pillowcase, but no pillow or proper bedding.

The kitchenette had no dishes, pans, or utensils in the room. Apparently those items have to be requested separately, which made the kitchen basically useless for our stay.

The “breakfast” was just a small countertop with coffee and packaged muffins/snacks, not a real breakfast. There was also no Wi-Fi available during our stay.

The staff member we dealt with seemed like a nice person, but the hotel was clearly understaffed and the problems could not really be fixed.

Overall, this was not clean, comfortable, or what was advertised. I would not recommend this property.

Family_with_children

2/10

Poor

22 Jun 2026

Ximena

The property is run down, shady people living long term, floor sticky, room smelly. No toiletries, no kitchen utensils, no hair dryer....would have left but there were no other hotels available and needed to stay in the area. There is no breakfast provided, just some granola bars and bad coffee. Would NOT recommend.

Family

4/10

Poor

21 Jun 2026

Steve

This hotel was full of homeless inhabitants. The continental breakfast was non existent. Coffee pots empty dogs hanging around the food. People rolling dope in the parking lot. The room was musty and stunk of detergent like they sterilized it before we got there. Hard to communicate with the broken English employees. Definitely research hotel owners before you book a room.

Friends

6/10

Pleasant

21 Jun 2026

Mario

Clean room
Staff
Parking

Self

6/10

Pleasant

30 May 2026

Jimmy

Good location, bed is clean, staffs helpful. But the hotel is aging the fridge and AC kind of noisy need to upgrade.

Self

6/10

Pleasant

24 May 2026

Yolanda

The landscape was beautiful. The rooms were also nice only things the beds a little to firm and high and because I have disabilities in my hips made it hard to get in. Also because of them not checking my reservation good I was only given one room which meant my son had to travel back and forth to the to spend time with me, my daughter and my younger son who live in the area where we stayed. Also check out time was at eleven but they shut our cards off half hour early

Pet

4/10

Poor

24 May 2026

Jennifer

The room was suited for the 5 of us in our family. However, the hotel itself was not as clean as to be expected. The hallways and entryway smelled stale and of pot. The hallways were dirty with debris that doesn't seem to get vacuumed. I saw a used bandaid on the floor, garbage and fake hair in the hallway floors. The room itself could have smelled clean. It didnt. There was dirt and debris in all the corners and stuff that had to be brushed off the beds. Found 2 bugs a huge ant and a stink bug. There was no bedding for the pullout couch. We had to ask for it. There also was never anyone at the front desk to call you had to walk down because no one answers the phone. I only saw one staff member at a time to take care of the whole property. When we checked in we had to wait 20 minutes get someone to help us because he was helping another customer. There should be more than one person working the desk and a whole hotel. And breakfast included was baskets of oatmeal with hot water cups and coffee and prepackaged muffins not great. Coffee was decent enough but overall felt very low quality and would not stay again.

Family_with_children

4/10

Poor

24 May 2026

Tara

Exterior of the hotel looks much better than the interior. Dirty, smells like cigarette smoke everywhere, room was clean but the kitchen didn't have anything and the stove appeared to be very old and broken. Guests smoking cigarettes right outside of the door every time we entered/exited. Definitely don't recommend.

Family_with_children

6/10

Pleasant

21 May 2026

Carlos Alberto

The elevator is never cleaned. The rooms are never cleaned. Even the parking lot is not cleaned.

Business

10/10

Exceptional

27 Apr 2026

Nickolus

Yes

Self

2/10

Poor

25 Apr 2026

Terrell

Look. I told these people I was a travel agent and was gonna bring family to experience their business. The website says free breakfast all they have is muffins and coffee,room hot with no working ac my son has asthma. The elevators stink hallways stink rooms stink! On top of that I seen a damn roach do not come here at all

10/10

Exceptional

22 Apr 2026

Aleksandar

Ok

8/10

Excellent

06 Apr 2026

John

Wasn’t there much. Served my purposes. Clean enough. Great location.

Self

2/10

Poor

03 Apr 2026

Maritha

Kitchen was completely empty!!!! No utensils, cups, pans, etc. Dust on top of refrigerator and stains on bathtub. Very disappointed and will never go back.

4/10

Poor

03 Apr 2026

Joshua

There was not a single drinking class in the cupboards. No coffee maker. No coffee mugs. There was a large crack in the tub. The AC unit was loud as hell and woke me up every 20 minutes. I had the worst night of sleep I have had in years. The 'free' breakfast was oatmeal packets and granola bars. This property was a disappointment from start to finish.

6/10

Pleasant

02 Apr 2026

Kay

Rooms not too bad . Ac unit is very loud and moldy

Self

4/10

Poor

02 Apr 2026

Kay

Unprofessional front desk manager.House keeper refused to give me towels and told me to go ask front desk. Didn’t have napkins in or paper towels in my room when I mentioned it to the front desk . He told me to come on man .as if it was not big deal .
Also be aware the front desk and staff sleep early so please don’t bother them with late check in .

Business

4/10

Poor

01 Apr 2026

Samson

Poor customer service and noisy

8/10

Excellent

14 Mar 2026

William L

The floors was not clean around the bed

2/10

Poor

05 Mar 2026

barry

The worst hotel I ever been to in my 30 years of travel they took my money and would allow me to check in the first night

10/10

Exceptional

09 Feb 2026

Beverley

Great! The room was clean and spotless

2/10

Poor

06 Jan 2026

Matthew

Room Had Cockroaches and they would not refund me when i changed my mind on staying.

4/10

Poor

26 Dec 2025

Larnise

We didn’t get the room we payed for because they overbooked, place was nasty, our kitchen came with nothing in it to cook with, no breakfast was there, and the floors on the first floor was gone on one side. Place was really run down and didn’t look like the pictures. Our tub was so dirty we had to put a towel down to stand inside. The phone didn’t work and we had no heat just air coming out.

Leisure Family_with_children

6/10

Pleasant

30 Nov 2025

Kari

No one was at the desk when we arrived. Tried to use the phone to get someone and waited 10 min for someone. Then they seemed annoyed that we needed to check in. Elevator had a horrible smell and the room was dirty. Husband had to ask them the come clean it. Bed was very hard. Won’t be going back.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Janaria

Great Stuff but dirty place.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Joey

Clean room, kind staff

Partner

2/10

Poor

05 Nov 2025

Donald

Stunk of marijuana. Dirty hallways and common areas. My guests entered and turned around, so I visited myself and confirmed it is awful. Requested an immediate refund and it was denied. Raze it and build something better.

Leisure

2/10

Poor

28 Oct 2025

Adam

BEWARE OF THIS PROPERTY!! 0 stars is not an option or it would have been a top candidate for it. We were a party of 6 arrived around 10pm from a road trip ready to just get to our rooms and sleep unknowingly arriving at the hotel where roaches, urine stains on linens, black mold in the shower and restroom, rancid smells had already occupied our room. It was our turn on the sofa bed which said “double bed” yet was covered in a rainbow of stains and mold along with being being a twin mattress on a Double bed frame. We immediately got out of the room out of fear of bed bugs and worse. “Luckily” were proposed with another room which felt like walking through a mental institution with random stayers which looked like long term individuals. The second room had similar stains as the first with similar smells and mold. DO NOT and I repeat DO NOT stay here!! It’s “cheaper” because you will literally get worse than what you’re paying for!! Gratefully we got our money reimbursed but who knows if you will.

Leisure Family

4/10

Poor

19 Oct 2025

Myron

They pride themselves on a 10-point cleaning system??? I had what looked like blood in my tub AND the towels/soap were laid out as if to say \"ready to use\".
The exhaust fan was all taped up, stains on the wall...... need I go on?

Leisure Self

6/10

Pleasant

29 Sep 2025

Alexis

Very good shopping nearby, kitchen was good, but i tried to get utensils to eat with and no one was at the feont desk

Partner

4/10

Poor

14 Sep 2025

Hannah

I wont be coming back

There was never anyone at the front desk, the kitchen had no way to use it without asking for help from the front desk. The bed sheets didn’t fit the bed so it kepted coming undone, and there was no cover on the mattress. No sheets for the pull out couch either.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Jallah

Yes

4/10

Poor

09 Sep 2025

Vishal

We saw mouse in the hotel room. Front deck changed the room for us after that. No breakfast. Only grab and go coffee. Property is pretty old.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Raymond

No shower curtain hairdryer was gone door didn’t open without moving the striker plate.Roaches

Business Family

2/10

Poor

04 Sep 2025

Cristina

Hotel has a bad odor and trash was everywhere.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Jon

Was great no problems

10/10

Exceptional

07 Aug 2025

Dan

Good staff

Business Self

2/10

Poor

01 Aug 2025

Tania

My room was on the bottom floor which had a direct view of a concrete wall with large graffiti. And the water stayed cold in the shower but not the sink so I had to do a birth bath for this one.

Business Self

2/10

Poor

25 Jul 2025

Bryant

Bad

6/10

Pleasant

21 Jul 2025

Tina

It wasnt terrible for the price but dont think we will return. However i booked a suit for 6 people, 3 adults 3 teens (2 boys, 4 girls) for 3 nights! They only gave us 1 roll of toilet paper per day. Then gave me a hard time about getting more towels so we could shower (room only had 4 towels). There was no bedding in the room for the pull out couch- had to ask for that as well and was given 2 blankets...no sheets or pillow (luckly each bed had 3 pillows so we had a spare). The \"grab and go\" breakfast consisted of nutra grain bars, and a choice of coffee, tea or hot chocolate.

6/10

Pleasant

20 Jul 2025

Verified traveler

Not well maintained

We were disappointed with the accommodation. The room was not prepared for the number of people we were traveling with. There were bugs in the drawers and mice in the trash room. There was only blueberry muffins and blueberry breakfast bars for breakfast. A difficult choice when traveling with kids who don’t like blueberry flavored things. We were glad when our stay was over.

Friends_and_family Family

2/10

Poor

17 Jul 2025

Jonathan

Disgusting…

The room was very dirty (sticky floor and carpet with stains, old furniture very damaged and stains of dirt and dust). The bedding had stains, the bottom of the bath was brown and stained, there was also mold in the bath. It was really terrible, I felt nauseous. In addition, it smelled of drugs in the corridors. We were so disgusted that we decided to leave at 3am to continue our trip. I would never set foot in that shabby hotel again.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Kerrell

Never again 2025

No coffee maker in room as advertised, room was dated and had bugs

Partner

4/10

Poor

06 Jul 2025

Peggy

It served the purpose for an affordable stay, but the room was run down and we encountered a roach infestation our first night.

Leisure Family

6/10

Pleasant

22 Jun 2025

Dave

Rating between poor to average

Room was not ready until 5:30pm. The door handle fell off when I closed the door. The bed was very comfortable.

Friends_and_family Family

2/10

Poor

14 Jun 2025

William

Very dirty

Self

10/10

Exceptional

10 Jun 2025

Sheri

I really love staying here at this hotel they're very nice the hotel is in great-great shape the staff is wonderful and I've had a great experience for the past week. I was able to get I had t

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Sheri

Very nice and clean hotel

Self

2/10

Poor

09 Jun 2025

Abichandra

First of all this is a terrible place to stay, staff members are rude, there were bugs, and cockroaches in the room, very dirty room, and staff did not give me towels, as i clearly had 5 guests but they had only two towels and when i asked they did not give it to us. When i booked the hotel, it was clearly said it had continental breakfast but there was no breakfast, coffee was not good as well. Door lock was not working, too much noise, and reported it to the hotel.

Business_and_leisure Family_with_children

4/10

Poor

08 Jun 2025

Erica

The property is dirty and dingy. The doors to the rooms are filthy. There was food splashed on the outside of the refrigerator. When we arrived all of the cabinets were open, but held nothing but the recycling bin. It is an extended stay hotel, which was why we chose it. There are no dishes, plates, silverware, nothing. I would definitely not recommend staying here.

Leisure Pet

10/10

Exceptional

06 Jun 2025

Jenry

These extended stays usually have some unsavory characters that end up affecting the employees but not donatus. He was composed, professional, and easy to work with.

10/10

Exceptional

06 Jun 2025

Sheri

Clean and nice place. People working here are awesome

Self

10/10

Exceptional

05 Jun 2025

SHERI

It was nice i slept like a queen

Friends_and_family Family

4/10

Poor

03 Jun 2025

Christina

The room was dated and dirty. Hairs in the bed and shower. Shower curtain was hung too high to stay in the tub so water got everywhere.

6/10

Pleasant

03 Jun 2025

Gisellie

Non smoking rooms

We asked for a non smoking room but the room still smelled like someone had just smoked a whole carton of cigarettes.

2/10

Poor

01 Jun 2025

godfred

There are bugs and small roaches in the room.

2/10

Poor

29 May 2025

Rachel

Bugs in the room and we didn’t even keep our reservation. Terrible experience!

2/10

Poor

24 May 2025

Valarie

I canceled my reservation once I saw and smelled the room I was given. The front desk staff was very nice however, the blue duck tape on the kitchen counter and the mousetrap next to the refrigerator made me feel uncomfortable in staying at this property. I think hotel management needs to be honest about the \"remodel\" that needs to happen with the property. Very sorry this experience was ruined for me after a beautiful drive down the East Coast.

Business_and_leisure Self

4/10

Poor

15 May 2025

Christopher

Terrible

I was unhappy with the service, no breakfast ,shade does not cover window, beds are uncomfortable,towels are too small.

Partner

2/10

Poor

10 May 2025

Melissa

No one at the front desk, lobby is incredibly dirty

Leisure Family

2/10

Poor

04 May 2025

Debra

This has been the worst experience of my life. I had to request dirty towels because housekeeping only comes once every two week I was told. And I had to bring my own dirty towels down to the lobby in order to get new ones and I couldn’t have any extras. The windows and trim were covered in mold and lots of it! What was left of the kitchen was covered in cockroaches and mold and most of the counter was peeling off! The bathroom was covered in burn marks and came stocked with dirty stained towels! There was hair in the towels and on the bedsheets!

Leisure Family_with_children

2/10

Poor

28 Apr 2025

Richard

Had no blanket , no towels , room wasn’t even cleaned

Leisure Partner

6/10

Pleasant

21 Apr 2025

Nelnan

Value for money

8/10

Excellent

13 Apr 2025

Chesleigh

It was pretty nice but there wasn’t a single trash can in my room or bathroom and the hair dryer did not work. But it did what I needed.

Leisure Self

4/10

Poor

13 Apr 2025

Jean

It is sad, I have frequented many Extended Stay Hotels over the years while working in corporate America. It was disconcerting to have such an experience at the facilities in Rockville Maryland. We rented over seven rooms (all were smoke free reservations), but either the smell of cigarettes overwhelmed the hallways and the rooms or the hallways had an awful smell to walk through. The towels and shower curtains were worn and stained, the show tubs were stained and had mildew water leaked on the floor.

I only send this review because I wanted to continue using your facilities, but under these conditions I can't bring our groups to such poor environments.

The staff however were friendly, polite, and courteous.

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Helen

It is definitely used for extended stays, but you need to overlook there not being any amenities. Staff is there if need but does not go out of way

Business Family

10/10

Exceptional

30 Mar 2025

james

Bhuwan is always helping

Business_and_leisure Self

2/10

Poor

28 Mar 2025

James

There was excessive noise from the room next door. Loud music. The complimentary breakfast was sub par. And we were called about some cards being left in the room, and they refused to mail them to us! Very unaccommodating!

Leisure Family

8/10

Excellent

23 Mar 2025

james

Soap dish in shower was dirty. Bhuwan was helpful

Business Self

8/10

Excellent

21 Mar 2025

james

This hotel is perfect except for two issues. Sometimes you can't find a front desk person to check you in. The shower curtains are too short, when you shower ths floor will be flooded

Business_and_leisure Self

10/10

Exceptional

16 Mar 2025

Eric

Stay is excellent. Always a pleasure

Self

10/10

Exceptional

15 Mar 2025

Eric

Staff is always great. That will make sure your stay is enjoyable.

Self

10/10

Exceptional

14 Mar 2025

Eric

Great stay!

My stay is very comfortable and the staff is always friendly

Self

10/10

Exceptional

13 Mar 2025

Eric

Nice

Nice

Business

10/10

Exceptional

12 Mar 2025

James

Bhuwan is a great manager

Leisure Self

10/10

Exceptional

12 Mar 2025

Eric

Clean hotel

Nice and clean hotel

Business

10/10

Exceptional

12 Mar 2025

Hans

Very nice staff

10/10

Exceptional

09 Mar 2025

James

Bhuwan was very knowledgeable and helpful

Business Self

10/10

Exceptional

07 Mar 2025

Ciara

Very cozy and quiet. Nice clean rooms.

2/10

Poor

06 Mar 2025

Peter

Black mould in the room.

We are still awaiting a refund of the money we paid for the room. The room had black mould in it. We refused to stay in the room (only one left with our bed setup). The corridors and lobby smelled. We went to a hotel round the corner and stayed there instead.

Partner

10/10

Exceptional

05 Mar 2025

Hans

Bhuwan was very helpful

10/10

Exceptional

27 Feb 2025

Thomas

No complaints for the cost it was a good 2 night stay. Trips to DC easy. Great management and service.

Partner

4/10

Poor

24 Feb 2025

VICKY

I like that the property is convenient and near my job. I don't like that every time I entered the elevator, it smelled like urine. Cigarette buds are everywhere at the main entrance.

Business Partner

6/10

Pleasant

24 Feb 2025

VICKY

I like that the property is convenient and near my job. I don't like that every time I entered the elevator, it smelled like urine. Cigarette buds are everywhere at the main entrance.

Business Partner

4/10

Poor

23 Feb 2025

Divine

Very dirty and smells terrible

Business Self

4/10

Poor

19 Feb 2025

Lynn

Their advertised \"free complementary breakfast\" was a nutrigrain bar, coffee/hot water, and an instant oatmeal pack. On day two, they didn't even have nutrigrain bars. The room door didn't fit the door jamb: I could slide a finger around the door while closed. Bed and pillows were clean and comfortable but the sheet and blanket were summer-weight thin. It's cheaper than other area hotels but still you don't get what you pay for.

Business Self

2/10

Poor

18 Feb 2025

Roman

Rooms look very dated, need renovation. Paint was peeling off in the bath tub. Bathtub drain looked dirty and the stopper was broken.

Business_and_leisure Family_with_children

6/10

Pleasant

17 Feb 2025

Don and Barbara

Free breakfast was envelope of oatmeal and hot water. And coffee mate. The hall smelled like a number of bad smells. Pet related, human related? Esp clean
Otherwise
Staff was present and helpful. It was affordable and near the metro.
Prob wouldn’t go there again

6/10

Pleasant

09 Feb 2025

Norma

Mini kitchen

Business_and_leisure Self

4/10

Poor

27 Jan 2025

Rebecca

The carpet was filthy, furniture was scarce and old, door lock worked poorly, no maid service in a week

Leisure Partner

8/10

Excellent

21 Jan 2025

Dave

Except for some shady people around the outside of the hotel and banging by someone in the next room in the middle of the night it was a decent place. Wish they had more of a breakfast and decaf coffee but that wasn't a deal breaker. I liked that there was a full sized fridge, microwave and stove top in their mini kitchen. Bunuka, who checked us in, was really nice and accommodating.

Business Friends

10/10

Exceptional

20 Jan 2025

Amy

Good

Leisure Partner

6/10

Pleasant

20 Jan 2025

Christopher

Property is fine and some of the units are fine. My unit specifically was clean but the towels were stained. Luckily I brought my own towels but it’s one thing noticed, as well as the bed being so worn out. One side of the bed was sunk and the other side was too stiff.

Business Self

10/10

Exceptional

19 Jan 2025

Dave

Bunuka who checked us in was very nice. The room was comfortable and clean.

Business Friends

8/10

Excellent

16 Jan 2025

Alphonse

Yap