Name: Extended Stay America Washington D C Germantown To
Address: 20141 Century Blvd, Germantown (md), 20874, US

6/10

Pleasant

27 Jul 2026

Muhammad

It was ok

6/10

Pleasant

22 Jul 2026

Wendy

The staff was excellent

8/10

Excellent

21 Jul 2026

Chetan

very old. front desk usually is unmanned. Zero amenities. may be economical.
utensils you have to ask. breakfast is col, coffee gets finished. so go early. just very old, dated place. ok for 1-2 days stay.

Self

4/10

Poor

20 Jul 2026

Catherine

Positives - Hotel was conveniently located to I270. Room had 2 burner stove, full size refrigerator, and kitchen sink.
Negatives - Not clean! dead bugs on the floor, Tub/Shower not well rinsed (gritty{hopefully} cleaner on fixtures) Surfaces had marks where they had been wiped down.
Housekeeping did not come in to make bed or change out towels.
Very run down.
Wouldn't have wanted to stay in cold weather as you could see daylight around a large portion of the outside door.
Lamp could not be shut off without unplugging or loosening the light bulb.
Breakfast consisted of Muffins, Nutri-grain bars or oatmeal, hot chocolate, coffee and tea. Only creamer to put in coffee and tea was Coffee-mate - sweetened or French vanilla (no plain creamer or milk)

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Leonard

I waited for 25 minutes for someone to check me in! Two others showed up to ask if there were rooms available, they left! The coffee dispensers were left on the table! I asked for cups, the dispenser was empty! However, it was 5 minutes past 9:30. The complimentary breakfast ends at 9:30.

Family

6/10

Pleasant

19 Jul 2026

Scott

Room wasn’t clean. Staff was very helpful though. Non-smoking room definitely didn’t smell like it.

Family_with_children

2/10

Poor

19 Jul 2026

Mary

Musty Oder smell in room. Toilet handle broken. Bed linin did not seem fresh. We walked in the room and right back out. Got our money back and stayed at a cleaner , nicer hotel.

Family

4/10

Poor

17 Jul 2026

Melanie

I was very happy for the last minute availability and reasonable price. The check in process was quick, easy and pleasant. Parking was good. I visited the front desk a couple of times with questions and concerns but there was no staff present. We were not informed as to where to find coffee or breakfast. The room had an odor that wasn't pleasant and the window curtains were ripped and stained. We couldn't connect to the WiFi and the television was very limited. We were also woken up at 5:00am to a group of people talking loudly and smoking outside our room. I will not be returning to this property.

Family_with_children

2/10

Poor

13 Jul 2026

John

They have people sleeping in the hallway in front of doorways. The staff is never at the desk. Overall horrible place to stay

Self

8/10

Excellent

12 Jul 2026

Jake

Room wasnt bad. The room could be updated.

Self

4/10

Poor

30 Jun 2026

Ed

I'll start with the good. The staff at the front desk were friendly, responsive and nice. Even a bit honest about the \"continental breakfast\" being sub par, but at least the coffee was hot.

The rooms are woefully worn out and outdated. circuit breaker panels falling off the wall, AC doesn't work right, rooms smell of must and mildew, broken fire detection system, stains on furniture. The door security locks were broken and the blinds only closed part way as they were ripped and broken.

in Summary, the rooms are long-overdue for a refresh.

The maids at least do what they can, as the linen was clean (despite some hairs on it), the bed was comfortable, and I can tell that the bathroom was clean. The kitchen had layers of old grease stains, the fridge exterior wasn't clean, the floor was sticky.

I think the biggest issue I have is the rooms being advertised at $118 through Expedia and I get there and rooms are $75??? So I overpaid and ESA under-delivered. At least it was quiet, so I did rest, which is pretty much the point of a motel room.

Family

6/10

Pleasant

22 Jun 2026

MADELIN

The room itself was clean. But the outside was in desperate need of some cleaning. Property needs lots of upgrades as well. it honestly shouldn't cost as much as it did :/
The staff was very helpful and attentive though.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Gwen

This property was a huge disappointment and unlike any other extended stay hotels I’ve stayed in. It was very tired and beat up. There was nothing in the kitchen including no ice trays. The wall paint was chipped and everything was old and run down. The curtains had holes in them and the room smelled musty. The grab and go breakfast was terrible! Would not recommend.

2/10

Poor

15 Jun 2026

eric

I knew I booked the wrong hotel when there was bulletproof glass at the check-in desk.

Rooms were filthy and the whole area felt unsafe.

Family_with_children

8/10

Excellent

13 Jun 2026

Jiger

Really great option for the price. Solid all around for the $

Self

8/10

Excellent

09 Jun 2026

Clarence

The price is reasonable for short stays. Good location for Germantown. Walking distance to restaurants and a metro bus center. You can catch the bus to the subway and travel cheaply all across the DC metro.

10/10

Exceptional

28 May 2026

Wendy

Good

Family_with_children

10/10

Exceptional

25 May 2026

steve

Property is old but looks good for its age. I needed an inexpensive place for the night. There was not much the hotel offered....

Family_with_children

10/10

Exceptional

24 May 2026

Abdessalem

Easy to park , the place is neat & quiet .

Self

2/10

Poor

09 May 2026

Clarence

Their breakfast was tiny prepackaged muffins and cereal bars. Ran out of coffee and never made more and it was only until 9:30 on weekends which they do not tell you when you check in. Staff not friendly and everything you ask was \"I don't know \". Rooms had terrible odor and dirty towels and sheets had an old musty smell. No elevators which is not told to you and my husband has bad knees and we had to lug our luggage up and down steps

Partner

2/10

Poor

28 Apr 2026

James

Dear Management,
I am writing to formally express my dissatisfaction with my recent stay at your Rockville location on April 24, 2026, with checkout on April 25, 2026.
Upon arrival, my guest and I were assigned a room by the night manager, Hameed. Unfortunately, the room key provided to us did not function properly. When I returned to the front desk to report the issue, the response I received was dismissive and lacked urgency or professionalism. This initial interaction set a concerning tone for the remainder of our stay.
Additionally, there was a troubling situation where an individual exited the room we had been assigned and was described as “supposedly” an employee. This raised serious concerns regarding guest safety, security protocols, and room assignment procedures.
Furthermore, the condition of the room was unacceptable. The overall cleanliness did not meet basic hospitality standards. The bathroom, including the tub area, was visibly dirty, which made the stay uncomfortable and unsanitary.
Given these issues—specifically the lack of professionalism, questionable security situation, and poor room cleanliness—I am requesting a full refund for this stay. I believe this is a reasonable resolution considering the circumstances.
I had initially considered leaving a negative public review; however, I wanted to give your management team the opportunity to address this matter directly. I would appreciate a prompt response regarding how this situation will be resolved.

4/10

Poor

27 Apr 2026

Justin

This place was sketchy. I should have known when the counter was behind bullet-proof glass, but the \"breakfast\" was neutragrain bars, pre-packaged muffins, instant oatmeal, and coffee. In my room only 2/3 lights actually worked and the shower didn't even have a shower curtain.

Won't be going here again.

8/10

Excellent

13 Apr 2026

Lester

Yes

Friends_and_family Family

4/10

Poor

11 Apr 2026

Natasha

I didn't know where the breakfast was.... Parking is ok... This facility needs some rehab work.... It looks nothing like the pictures online. And the staff needs training so they can accommodate customers professionally.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Artmir

Clean and budget-friendly suites that offer a comfortable stay without breaking the bank. The rooms are tidy, and the quilts are clean and well-maintained. However, the kitchen setup is quite basic and lacks essential items like spoons and forks, etc which can be inconvenient if you plan to cook or eat in.

On the plus side, the suites come with large refrigerators and a small burner, making it possible to prepare simple meals. Overall, this is a good option if you’re looking for a clean, affordable place to stay and don’t mind bringing or purchasing your own kitchen essentials.

Self

6/10

Pleasant

03 Apr 2026

Diane

Staff are pleasant, room was clean, parking was easy. We booked the room because it offered a kitchenette but there was nothing to cook with or prepare food. A flyer inside the room offered a way to “customize your kitchen” with a “practical comforts” option ( plates utensils, mugs, drinking glasses) and/or additional amenities( pans, toaster, coffee maker) when we requested some of the items we were given 2 plates and 2 teaspoons and were told nothing else was available. Would not recommend if you actually want to use the kitchen. Breakfast is coffee and packaged muffin.

Partner

10/10

Exceptional

07 Mar 2026

Samuel

yes

10/10

Exceptional

21 Feb 2026

Jamar

Great all around

Self

2/10

Poor

31 Jan 2026

Horace

Lacking staff and flexibility

10/10

Exceptional

30 Jan 2026

Manuel

Very good place

10/10

Exceptional

26 Jan 2026

Patrick

Yes, their team was super helpful-even during a snowstorm!

Business_and_leisure Family

6/10

Pleasant

20 Jan 2026

Simone

My second time visiting Century BLvd location and the floor was dirty especially the areas close to the furniture.

4/10

Poor

30 Dec 2025

Deven

Our stay in Room #164 was extremely disappointing. The shower was already broken upon arrival, causing water to spread throughout the entire bathroom. The floor became dangerously slippery, forcing us to use the provided towels to soak up the water just to avoid an accident.

To make matters worse, we also noticed small cockroaches in the room, which is completely unacceptable from a hygiene and safety standpoint. These conditions reflect a serious lack of maintenance and cleanliness and do not meet even the most basic standards expected by guests.

This experience has significantly impacted our overall impression of the property.

Leisure Family

2/10

Poor

19 Dec 2025

David

Poor customer service

Leisure

6/10

Pleasant

14 Dec 2025

Paige

It was literally just ok. It was a good place to rest our head. It didn’t look well maintained but it also wasn’t disgusting. Good for the price. No complaints but no compliments either

Leisure Partner

4/10

Poor

29 Nov 2025

Peter

Room smelled stale. No trash pail. No one at desk for checkout and fee confirmation

Partner

2/10

Poor

16 Nov 2025

Shamus

Rooms where not well keep, pictures are not close to what you get. Area felt unsafe

4/10

Poor

16 Nov 2025

Liseli

The room was smelling of cigarette smoke. Looked better online.

6/10

Pleasant

14 Nov 2025

Joseph

There was way too much going on with other tenants couples fighting throwing furniture out of their rooms

Leisure Family_with_children

2/10

Poor

01 Nov 2025

Diego

The room felt extremely neglected. Furniture is rather old and dirty. It smelled of smoke. The only reason I didn’t leave is because I had already paid.

Partner

6/10

Pleasant

29 Oct 2025

archie

Parking free and safe. Landscaping was very nice.
Great room for the price
Room was clean but recent repairs were not done professionally

Happy for the price

Leisure Family

2/10

Poor

15 Oct 2025

Jean

Morning shift manager needs to be trained on customer service delivery.

10/10

Exceptional

10 Oct 2025

Tyrell

If you stay for a while they really look out for you like family

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2025

Sarah

Clean room nice staff accommodating and parking

Leisure Partner

4/10

Poor

05 Sep 2025

Ray

First room the refrigerator didn’t work. In need of serious remodeling. Roaches

Business Family

8/10

Excellent

02 Sep 2025

Amber

Clean extra space rooms

Business_and_leisure

2/10

Poor

01 Sep 2025

yogesh

Poor customer service. Room is too old stinks and has no amenities

Business Family

6/10

Pleasant

30 Aug 2025

Nelya

Room has a terrible smoke smell

10/10

Exceptional

22 Aug 2025

Alonzo

Clean and functional

2/10

Poor

19 Aug 2025

Festus

The whole area is not clean. It does not meet the standards of other hotels I have stayed in. I will never opt for Extended stay suites again.

10/10

Exceptional

12 Aug 2025

Henry

Good

Leisure Self

6/10

Pleasant

09 Aug 2025

Ernesto

The hotel attracted some rough-looking characters who lingered around the property, giving the area a sketchy feel. Obtaining fresh towels was inconvenient, as staff insisted on inspecting and counting the used ones before issuing replacements and charged for them. Overall, not terrible for the price — but probably not ideal if you’re traveling with children.

Business Family_with_children

2/10

Poor

31 Jul 2025

Verified traveler

Cancelled upon arrival.

Rooms were very run down and the fumes from whatever was used to clean them were way too strong, as if trying to cover up something. The front office smelled like weed and had plexiglass between staff and customers. Doesn’t make you feel too safe, especially with the designated parking spot up front for cops.

Friends_and_family Family

4/10

Poor

30 Jul 2025

Kimberly

not for women alone

As a single woman, having a first-floor room with an exterior door in the back of the building was a negative. The room had a strong perfume smell that made me sneeze, and it felt very humid.moldy in the room. The alarms went off for me about the safety of the area when the check in area was completely behind a shield from desk to ceiling.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Stephen

Run down, old, and dirty. Not going back.

2/10

Poor

20 Jul 2025

Brett

Only reason 1 give 1 star is because I am not able to give 0. We HAVE to get a refund. Met a pest control provider when I was checking in. Key to the room didn’t work. Bed was broken, and maintenance “fixed” it with bungee cords. One of the worst hotel experiences I have ever had, and I travel a lot. I have plenty of pictures to share. Unless you’re looking to smoke pot with neighbors, avoid this at all costs.

Leisure Family

2/10

Poor

13 Jul 2025

Jeffrey

Gross

Room was disgusting. Everything smelled like weed. Holes in the walls. Bugs in the corners of ceilings and floors. Cupboards all crooked. Shower tub was gross. Key cards kept not working. Will never go back.

Friends_and_family Family

4/10

Poor

13 Jul 2025

Bing

Even no air dryer

Leisure Family

10/10

Exceptional

08 Jul 2025

Ruel

Courteous staff. Excellent customer service.

10/10

Exceptional

29 Jun 2025

Chase

It qas great for the extended stay we had there. The staff was very helpful.

Business_and_leisure Family

2/10

Poor

25 Jun 2025

Benjamin

Not a place I would stay again.

Check-in was bad; no one at the front desk for long periods of time.
The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Megan

Avoid!

We had a three night booking and left after the first night because the room was dirty and there were bugs.
I told them we were checking out early for that reason and they didn’t care at all.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Bruce

Extended stay wouldn't admit to not supplying an Iron in they're rooms. TWO OCCASIONS THE ROOMS WERE WITHOUT IRONS. THE NEED TO CLEAR ABOT THE AMMENIITIES.

Leisure

6/10

Pleasant

20 Jun 2025

Karla

Could do better

Business_and_leisure Partner

10/10

Exceptional

11 Jun 2025

achi

Great place

2/10

Poor

08 Jun 2025

felipe

They have mole in te restroom

2/10

Poor

07 Jun 2025

Nemat

Smoked

2/10

Poor

06 Jun 2025

celestin

Very bad customer service. Rude receptionist.

4/10

Poor

04 Jun 2025

Edward

Honestly the staff is super great but the fact that I got the place for a deal at 89 is an outrage this place is a motel at best the tv is at best 32 inches 2 pillows offered on the bed and not even a trash can to throw your trash into you can see right through the blinds if you really wanted to as they are wrinkled up and out and don’t shut properly honestly wouldn’t recommend to my worst enemy

Business Self

2/10

Poor

03 Jun 2025

Edward

The place was so gross. Carpets had a sludge on them. The room smelled like mildew mixed with Pinesol that seeped into our clothes. All the doors to the cabinets were broken and chipped. The tub had a gray ring around it. Breakfast was a joke. It looked like a room out of an old horror movie. I could go on, but you get the point

Friends_and_family Family

4/10

Poor

02 Jun 2025

Crystal

Very dirty and run down, the front desk was EXTREMELY slow. Be careful.

Business_and_leisure Self

6/10

Pleasant

27 May 2025

Natalia

The were no staff in the Lobby. only after 3pm but they were very friendly.

8/10

Excellent

25 May 2025

Yue

a good stay here I had.

6/10

Pleasant

21 May 2025

Jessica

The room was ok but not worth the price of stay. I had asked for first floor room due to having a knee brace from a meniscus tear and I was told none were available but clearly there was because it was not full. But for a last minute booking it worked out.

2/10

Poor

17 May 2025

Benjamin

Booked for a week in a rush after our VRBO fell through. Stayed one night and realized it wasn’t the place for us. Checked out after one day. They refused to refund any of the week we prepaid for. Would not recommend

Leisure Family

2/10

Poor

14 May 2025

Sinforiano

This has been the worst stay ever. Dirty, no towels, no cleaning service. Key cards kept on getting de activated. Room got cleaned before check out time.

Family

4/10

Poor

12 May 2025

Albert

The price I been charged for my room wasn’t fairly! I felt like I got robbed.

Business Family

2/10

Poor

09 May 2025

Rayleen

As a hotel Don’t Stay!

It smelled like weed. There was no trash can, no cups or glasses. There was no iron (they had an ironing board)., no hair dryer,. They had soap but no shampoo or conditioner. Breakfast was a granola bar. The bed was comfortable.

Friends_and_family Family

4/10

Poor

04 May 2025

SongYi Grace

The facility is old, and seems that it needs improvement...

Leisure Family

6/10

Pleasant

27 Apr 2025

Charlotte

It was ok. It was a place to shower and sleep. Room was worn and aged.

Friends_and_family Family

2/10

Poor

20 Apr 2025

Md

Too much dirt everywhere, floor is not clean. Overall i give them 1 star

10/10

Exceptional

16 Apr 2025

Michael

This is a great value. It works for the commuter because the right on 100 can take you all the way to the shady Grove Metro stop.

Business Self

6/10

Pleasant

15 Apr 2025

Joanna

Honest Review – Just OK

I’m not sure who’s leaving all the 4- and 5-star reviews, but they feel pretty misleading. Here’s my honest take: overall, it’s a 2-star experience, but I gave it 3 stars because the front desk staff was genuinely friendly and helpful.

The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t bother. However, I really needed a basic cup to take medicine and drink water and couldn’t find one anywhere. No hairdryer either, and when I asked the front desk, they didn’t have one available.

That said, it’s fine for the price and the location is convenient—just a few minutes from Top Golf, Starbucks, and grocery stores.

Bottom line: Bring your own cup and don’t expect much. It’s passable for a budget stay, but definitely nothing fancy.

Self

10/10

Exceptional

12 Apr 2025

Marcy

Staff very helpful

6/10

Pleasant

08 Apr 2025

María

Room was not that clean

Customer service not prompt or great

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Patricia

Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.

Leisure Pet

10/10

Exceptional

30 Mar 2025

Ruel

Good customer service reps.

4/10

Poor

23 Mar 2025

Monica

They didn’t have enough pans, but that was before finding that the stove didn’t work.
There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.

Leisure Family

4/10

Poor

01 Mar 2025

Verified traveler

Outdated building, furniture, etc.
Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

vashti

nothing additional

Leisure Self

6/10

Pleasant

16 Feb 2025

GAYLE

Kitchen had no supplies

Leisure Self

2/10

Poor

10 Feb 2025

Rahmere

Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up

Leisure Family

2/10

Poor

10 Feb 2025

SEYED ALIREZA

The room conditions was really bad

8/10

Excellent

24 Jan 2025

Yelitze

I would love they have a better breakfast options even though if you have to pay!
I was on a snow day and I would love not to go to other place to eat.
I also was co fused about the room numbers and systems! You need an air traffic controller certification to find a room

Business Partner

4/10

Poor

22 Jan 2025

Francisco

The alarm sounded at the middle of the night and when we called the front desk by phone nobody was available, then when my wife went the office the receptionist didn’t know what to do. The issue was fixed until the fire department came.
There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean.
Sidewalks didn’t have salt during the snow storm and were slippery (ice).

Business_and_leisure Family

8/10

Excellent

13 Jan 2025

Christopher

Close to many favorite restaurants

8/10

Excellent

13 Jan 2025

Christopher

Close by to many favorite restaurants

10/10