Name: Best Western Premier Rockville Hotel & Suites
Address: 1251 W Montgomery Avenue, Rockville, 20850, US

6/10

Pleasant

21 Jul 2026

Lauren

We've stayed here several times without issues. Friendly and responsive staff. But the cracks are showing (literally in the elevator). Also there was a persistent, nauseating plumbing/bathroom smell. Not improved with housekeeping. We kept the bathroom door shut at all times. Sad to see this place go downhill. Can't even expect regular turndown service anymore.

Partner

6/10

Pleasant

20 Jul 2026

Kathleen

Check in staff was great. Rooms were old but relatively clean. Trash can needs to be cleaned, (i.e. previously renter spilled on it and someone just put a new bag in it) and random hair in a few spots. Paint in elevator is peeling.
Parking lot was dark in a very areas and could use more lighting.
Affordable price for a night stay. We did not use any of the amentities.

Partner

8/10

Excellent

19 Jul 2026

Jamie

Room convenient for travel to soccer field.

Family_with_children

8/10

Excellent

14 Jul 2026

Kelichia

The staff is always nice. The restaurant has good food, but the bar is not up and running due to non-licensure.

Self

4/10

Poor

13 Jul 2026

Elizabeth

There were no working ice machines, the gym was missing multiple free weights, the elevators sounded like they were going to break down any second, and overall the hotel is in rough shape. Our room was moderately cleaned but leaked water when it rained. I would not put this at the top of my list for places to stay.

Family_with_children

6/10

Pleasant

12 Jul 2026

Irene Mbeyu

The coffee maker in the room wasn’t cleaned. There was a used coffee pod in and the it was all stained inside.The mattress wasn’t very comfortable either - you could feel the springs.

Partner

10/10

Exceptional

12 Jul 2026

Tyisha

Rooms was clean and the staff was very friendly and helpful to us.

Family_with_children

10/10

Exceptional

12 Jul 2026

Athan

Good

8/10

Excellent

12 Jul 2026

Regina

Was disappointed at arrival when I was told that I checked in already. My room was given to someone with same last name. They found me a room but I was disappointed at first.

Family_with_children

10/10

Exceptional

12 Jul 2026

Charle

Nice experience! Would
Stay again

10/10

Exceptional

10 Jul 2026

bryant

Rooms were clean. Staff was very helpful.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Rashmi

Clean room

10/10

Exceptional

27 Jun 2026

Sahr

Property was very well maintained and stuffs were very friendly and helpful

Self

6/10

Pleasant

27 Jun 2026

lionel

The room was clean and simple

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Andrew

Room was bad, very bad. Bathroom corners were cracked with fungus growing, shower not working,… 3rd world motel is better.

Partner

8/10

Excellent

19 Jun 2026

Lisa M

Clean convenient, good value

Self

10/10

Exceptional

18 Jun 2026

Donna

The staff is always so welcoming and professional.

Self

10/10

Exceptional

18 Jun 2026

Donna

The staff is always going beyond expectations. I always enjoy my stay at this location. Many places to eat and with plenty of parking at a plus its next to the highway.

Self

6/10

Pleasant

16 Jun 2026

Ana

I stayed for just one night. The hotel has been renovated, but the elevators are old. One elevator wasn't working, and the other stalled with my family inside while we were heading up to our room. The door wouldn't open. We managed to get out after the door was forced open manually. The cleanliness left a lot to be desired. The air conditioning was noisy; we couldn't get any rest. Not to mention the strong smell of marijuana in the hallway of the floor I was on.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Judy

Rosa at the front desk was very friendly and professional. She made me feel welcome. AJ is also very professional

Partner

10/10

Exceptional

14 Jun 2026

April

Staff was excellent! They made sure our stay was perfect!

Family

4/10

Poor

14 Jun 2026

Adelaide

The bathroom had a broken toilet seat which they didn’t fix after telling them.

Partner

8/10

Excellent

13 Jun 2026

gregory

This hotel is full of contradictions. It is an older building that has been remodeled in the last several years. The good: plenty of hot water in the shower, good quality television, and a comfortable bed. I did not use the swimming pool but it was open and looked nice. Air conditioning was efficient and quiet. However, the breakfast is overpriced and under delivers. Additionally the appearance, even though it's been renovated is a story of contrasts. Most of the renovated areas are monochrome gray in color. Not particularly warm and comforting. The carpeting appears to have been laid without any backing over the concrete superstructure. Also signs of wear and tear around elevator shafts. But all in all if you can get a decent rate it's a reliable place to stay.

Partner

10/10

Exceptional

12 Jun 2026

Amanda

Plenty of parking and rooms were clean

Self

10/10

Exceptional

12 Jun 2026

Donna

The staff member James was very professional and helpful. The atmosphere was quiet and relaxing. The room was clean and up to date. So many choices of snacks and restaurants around and one inside the hotel. I will always come here for a nice relaxing stay.

Self

10/10

Exceptional

10 Jun 2026

Brendon

Solid stay. High value, very friendly staff, clean and good area.

6/10

Pleasant

09 Jun 2026

Allen

The bathroom had water on the floor from an unknown source. The seal around the bathtub was broken and the wall paper in the bathroom was peeling. The thermostat in the room was malfunctioning.

Family

4/10

Poor

09 Jun 2026

jin

Just drive through for one night. I will say pretty photos on their site, our shower tub sprout is detached so shower water coming from the shower head and tub sprout. Charge stations no power, vent covered with dust. Hallway looks creepy cool white lights. Bedding is ok… may that’s the price got we get them.

Family_with_children

8/10

Excellent

07 Jun 2026

Sheri

This place was super clean and was right off the interstate. Great price and free parking.

Self

10/10

Exceptional

05 Jun 2026

Mike

Would have been nice if the bar and restaurant was open

Self

6/10

Pleasant

04 Jun 2026

Eric

My husband recently stayed here. He had a coughing fit due to something with the pillow, and needed to go down to the front desk to ask for a change, he did not get the warmest reception for this request. Also, he said there was a lot of road noise, due partly to the fact that the window did not close all the way. He tried to speak to a manager but was told they were unavailable. Overall though he was happy with the location. Booking through Expedia saved us a ton a money- the rate here was I think $149, though when he just walked in it was $220 and they wouldn't budge. So we booked through here. Also, he was overcharged the pet fee- the Expedia listing says $30, he was charged $40, we will be disputing that.

10/10

Exceptional

31 May 2026

Antonio

All staff here are great! This has been my home away from home.

6/10

Pleasant

30 May 2026

Jared

Outdated AC. Room temp was 75 when I came in and I could only get it down to 74.

Self

10/10

Exceptional

30 May 2026

John

Great experience, clean room, very polite staff.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Luffy

very nice

6/10

Pleasant

24 May 2026

Steve

The worst hotel breakfast I ever saw. Did want to eat one thing

Self

10/10

Exceptional

22 May 2026

Rena

Showers and tub needs to be fixed

Family_with_children

10/10

Exceptional

22 May 2026

JUAN B

Excellent staff. Courteous and responsive. Property is dated but everything worked fine. Recommend a continental breakfast included since there's little options for breakfast in the area.

Family

8/10

Excellent

19 May 2026

Michelle

X

2/10

Poor

18 May 2026

Walter

The room thermostat was not working. I wanted to use the room telephone to notify the issue and the phone did work either.

Partner

8/10

Excellent

15 May 2026

Ropheline

everything good

Family_with_children

6/10

Pleasant

15 May 2026

Ryan Earl

The facility itself was clean, the fitness room was a little smaller than expected for the hotel but was still workable for routine workouts. We didn’t have any conditioner in the room when we arrived. The pool was dirty and not usable.

8/10

Excellent

12 May 2026

MARY

The staff were very helpful & pleasant.
I had the insurance and could easily refund one night since my trip was cut short by one day. And the staff immediately took care of it and with good manners.
The rooms have coffee maker, coffee, ice bin, hot and cold cups, ironing board and an iron, hanging rack and plenty of hangers, my room did not have a closet, it had small refrigerator (not very cold) but my food didn’t go bad overnight;
microwave (I didn’t use). The shower gel is very small so bring your own soap or maybe get more at the desk. There was a blow dryer however I didn’t use it to know if it was working or not.view isn’t that great, so don’t keep your hopes up. The top corner of the curtain in my room was ripped which made it look unpleasant .
The hotel itself, could use some update and fresh paint on the walls would be great. However, there was nice artwork on the walls yet the overall look was old and something was missing. There was complementary coffee in the lobby which was a plus. Overall, I would’ve enjoyed it more if it looked more updated but it was fine for my needs because I just had to take care of work agenda. I would go back if the atmosphere is better and the lobby looks better. Overall, their room was fine.
Please give my thanks to the staff.

Self

10/10

Exceptional

25 Apr 2026

shyla

Very Great

2/10

Poor

24 Apr 2026

Michael

i showed up late and my room was sold to someone else . Wouldn’t give me a refund either

6/10

Pleasant

27 Mar 2026

Erik

The bathroom wall had damage from a past issue. The repair required drywall patching, which only had the first coat of drywall mud on it. It looked terrible and I could not believe that they would re-install the towel rack over it and consider it rentable. They did offer another room but it should have never gotten to that. No ice maker worked and you had to get ice from the restaurant.

10/10

Exceptional

26 Mar 2026

susan

clearly a recently renovated hotel, clean room, great tv, spotless bathroom, convenient location, would recommend.

Partner

8/10

Excellent

19 Mar 2026

Charles

The hotel was very good for my needs. The price was attractive.

Self

8/10

Excellent

18 Mar 2026

Adrian

Place was clean and comfortable. Friendly staff and decent area. I will definitely stay again.

Self

6/10

Pleasant

17 Mar 2026

Gabriella

Not that great

Partner

8/10

Excellent

12 Mar 2026

Tania

Very noisy close to the highway

6/10

Pleasant

11 Mar 2026

Eileen

No soap in room at first. Not informed that weekday and weekend breakfast hours are different. Not informed that I'd need a voucher to go to breakfast. Had to notify housekeeping before 9am if I wanted my room cleaned.
Floor lamp behind armchair not working - no nearby outlet?

Self

8/10

Excellent

09 Mar 2026

Mary

We were pleased with the room, ambience, and the fact that we could book without a premium for refundability, and park without an extra daily charge. It was convenient to 270, and this made visiting family in Bethesda was very easy. I did miss being able to stream my Netflix account through the television, and the restaurant was limited in choices for vegetarians. But I would definitely recommend it to others.

Partner

4/10

Poor

09 Mar 2026

Lawrence

There was no soap in the bathroom for bathing. Staff said there was no soap available. Had to go to the store to get some before I could shower.

Partner

6/10

Pleasant

06 Mar 2026

Ms Alice

Everything was great/ however the ice machine on the floor we were on wasn’t working- 5th floor

Family

10/10

Exceptional

05 Mar 2026

Leonora

Clean room, comfy beds, mediocre front desk staff

Family

10/10

Exceptional

03 Mar 2026

Caner

I didnt know that one to use

Self

6/10

Pleasant

03 Mar 2026

Gillian

The staff we interacted with were clearly not enjoying their work.

Pet

10/10

Exceptional

01 Mar 2026

David

Amazing, flexible, and helpful staff with check in and check out! Would highly recommend to others for a stay.

Self

10/10

Exceptional

26 Feb 2026

Joselyn

Good room. Easy check in and out

Partner

10/10

Exceptional

26 Feb 2026

Maria

Clean room with microwave and refrigerator and the staff is always helpful.

Self

10/10

Exceptional

25 Feb 2026

Lea

Great

Family

2/10

Poor

23 Feb 2026

Timothy

20 minutes after getting my room. The woman at the front desk gave the same room to 2 women. When they opened the door and I’m laying on my bed they were def scared. My phone rang immediately after and she asked me who I was. I told her the person she just checked in and gave the key to.
Then when I left and came back my key no longer worked.
Went to settle in for the night and I have no remote for the tv. When I went back down for the second time, the gentleman working the desk representing the business is wearing sweatpants and a matching sweatshirt and had his child running around in the lobby while he was working. He opened the drawer and gave me a random TV remote without even speaking a word to me. When I turned on the TV, there was no TV reception and no channels worked.
Went to bed, angry and frustrated with my experience so far just to be woken up at five in the morning because someone left the alarm clock in the room set to 5 AM.

The room adjacent to me also had the alarm clock set to 5 AM but no one was in their room so I couldn’t go back to bed because all I could hear. Was that alarm clock through the wall for the next three hours.

As a whole, this was a horrible experience and I wish management would be spoken to about the behavior and I feel I should be refunded for my entire experience

Self

4/10

Poor

23 Feb 2026

kiara

I normally love this hotel but this time I stayed for my birthday and my boyfriend went to get a towel and there was a used old bandaid wrap in the towel. We told the front desk and they just gave us a new towel and refunded the money for our stay. Appreciated but still the cleaning staff needs to do better.

Partner

6/10

Pleasant

19 Feb 2026

Lillie

I went for ice on 3 floors, none working. Hotel was clean, but just average overall.

Self

10/10

Exceptional

19 Feb 2026

Ryan

Clean room, pleasant staff

8/10

Excellent

17 Feb 2026

Terry

Clean rooms

10/10

Exceptional

17 Feb 2026

Abigail

Room was clean and staff was very pleasant and helpful. Nice they had coffee available all the time. Just wish it was hot. But we could microwave it to heat it. Thank you. Used the gym as well. It worked missing some matching dumbbells. But decent otherwise.
Thanks Best Western.

Family

4/10

Poor

16 Feb 2026

Greg

Check-in was easy enough we got to our room had to wait for maintenance smoke detector battery was dead... Did not pay extra for the Best Western breakfast so could not give you an honest review on the breakfast but anyhow in our room I have pictures and will upload shortly the carpet was coming up at the seem to the tile floor and the tack strip was showing perfect for kicking your shoes off and relaxing just to step on and as well there was a blue pill turned out to be an Aleve but plain to see in the carpet edge if was cleaned by housekeeping why was it left would not recommend if you're looking for peace of mind and comfort as well would not recommend if you have children

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2026

William

The staff was nice and helpful

Partner

10/10

Exceptional

14 Feb 2026

Gustavo

Good

4/10

Poor

08 Feb 2026

John

100 dollars on hold, most hotels are 50 what’s with 100

Self

10/10

Exceptional

08 Feb 2026

Lennes

Great

Leisure Partner

10/10

Exceptional

04 Feb 2026

JoAnn

Clean room, easy check in.

Self

6/10

Pleasant

03 Feb 2026

Eric

The hotel itself is fantastic — super clean and modern. It’s got a nice lobby and cafe. The dude working the desk was incredibly friendly as well. The room was clean, and the shed super comfortable.

The only problem was the lack of soap during our stay. we weren’t told when we checked in, so we had a surprise the following morning when we got up to shower. I also had no shampoo in my room. Also the ice machines were broken so we had to go down to the lobby. And another guest told us they hadn’t had towels for 4 days straight,

6/10

Pleasant

01 Feb 2026

Keara

Front Desk service was terrible

2/10

Poor

29 Jan 2026

Appolinaire

Staff are rude and very

10/10

Exceptional

27 Jan 2026

Manuel

I feel like home when stay in this hotel BWP

Business_and_leisure

8/10

Excellent

27 Jan 2026

Diahann

Courteous staff and clean room

Self

10/10

Exceptional

22 Jan 2026

Scott

Great room at a great price.

Leisure Self

10/10

Exceptional

09 Jan 2026

Kristina

Clean room

10/10

Exceptional

01 Jan 2026

Maria

Helpful staff

10/10

Exceptional

27 Dec 2025

Manuel

I stay here many times, I feel confortable in the hotel is a centric area, close to DC and Virginia. The hotel is neat to Rio Mall, Lancaster Market. Is a great Hotel 100% recommend.

10/10

Exceptional

26 Dec 2025

John

Would stay here again

Leisure Self

6/10

Pleasant

23 Dec 2025

Robert

No heat in the hotel

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Shannon

This will be my go to hotel in the area!

Business Self

10/10

Exceptional

19 Dec 2025

Broghan

Clean and much better than expected

Business Friends

8/10

Excellent

15 Dec 2025

Chaithanya

Only issue is we have to request Room service every day before 9:00 AM

Leisure Family

10/10

Exceptional

15 Dec 2025

Manuel

I stay many times in this hotel but in the last few times I have a bad experience in the counter with the same person. The rest of the personal are very friendly .

Business_and_leisure Self

10/10

Exceptional

14 Dec 2025

Stephen

Comprehensive check in. Informed of all hotel policies. Property seemed safe and updated nicely

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Gaetano

clean rooms and friendly staff..

Business

4/10

Poor

05 Dec 2025

Damien

First day arriving, the hotel did not have functioning hot water (no mention of this at check-in). Upon asking, the worker at the desk said they someone was “working on the pipes”. No mention of when it might be fixed. Later that night an actual living mouse crawled out from under the bed! I got a new room, but 100% this is a health code violation. Told the desk and they said “oh, there used to be a mouse problem…” apparently ONGOING. On the second day, the lobby heat stopped working (rooms heat still fun toned). Recommend find somewhere else!!

10/10

Exceptional

04 Dec 2025

Mike

The staff is always friendly and it's a very comfortable stay

Business

10/10

Exceptional

04 Dec 2025

Jeremiah

Great stay with very helpful staff and clean rooms.

Business Self

10/10

Exceptional

03 Dec 2025

Ren

Yes, room was very clean and no problems

Leisure Self

6/10

Pleasant

03 Dec 2025

Eugene

Check-in and check-out went smoothly. The room was clean and the bed/pillows were very comfortable. However the room was lacking in storage space - 2 small storage drawers and limited space to hang things
Staff were very polite and accommodating. Also some common areas were not clean. Additionally there was only one ice machine that was working in the entire hotel and that was on the 3rd floor (We were on the 7th floor). Despite these short comings we would stay there again.

Leisure Family

8/10

Excellent

02 Dec 2025

Yi

Room is very clean. Very comfortable bed.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Howard

The room was in good condition, but what was not told to us that we had to ask the front desk for morning clean up for the maid's to come in to clean. This was something that should have been told to us.
All other complaints are minor, and could be circumstances that we stayed at the hotel during Thanksgiving weekend.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Jason

Nothing specific.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Maribel

Wonderful!!