Name: Avenue Suites
Address: Corner 12th Lacson Street, Bacolod (negros Occidental), 6100, PH

10/10

Exceptional

16 Jun 2026

Keith

Absolutely fantastic my group had a great time at the hotel. Great service, fantastically clean, they are doing upgrades to make it even better. The staff was beyond amazing. I recommend this hotel without any hesitation

Friends

8/10

Excellent

07 Jun 2026

keith

Place was clean, rooms were clean, great venue , have a small Cafe downstairs with great food, breakfast was average compared to other hotels but sill taste great.
They do have a subpar wifi system it is the only problem I had with the hotel overall.
Great staff, willing to help and explain everything clearly in room massages were great put me and the wife to sleep.
If their wifi was better I would happily give 5/5. However the constant disconnecting and not being available and not being able to use the wifi based TV system they have, brings it to 4/5.

Partner

6/10

Pleasant

02 Jun 2026

Michael

The staff were very pleasant. I wanted to use an Iron to iron my shirt, they said there was a 250php per hr to use it. I have never heard of a hotel charging to use an iron in my life. We also had to change rooms due to the noise from construction going on. The second room we had wasn’t too bad but the water pressure was terrible. Also we had a few issues with power outlets not working. Great location though.

Partner

8/10

Excellent

29 May 2026

JOHN

The hotel rooms are very clean hot water was nice in the shower the price is very reasonable

8/10

Excellent

25 May 2026

Mikco Jello

Amenities are lacking (slippers, non working ac on gym)

10/10

Exceptional

20 May 2026

Raymond

Great outdoor pool area and lounge.

Partner

10/10

Exceptional

03 May 2026

Douglas

Avenue Suites is our favorite hotel in Bacolod - we stay here every time. It has everything we need, good quality throughout, good value, great location, and a very nice coffee shop/restaurant off the lobby. Great staff.

Partner

8/10

Excellent

30 Apr 2026

Jeannette

The place needs some renovation and maintenance.

Family

4/10

Poor

22 Apr 2026

Eric

Aircon is not working, room is very small, we can hear noise from construction nearby,,
No cleaner fir 3 days.

Family

2/10

Poor

28 Mar 2026

Giovanni

I thought to be a 4 + star accommodation but unfortunately I didn’t receive the customer service that I was expecting. I’m not going to book here anymore and I’m not recommend either.

10/10

Exceptional

10 Mar 2026

Anita

お世話になりました。ありがとうございました。またよろしくお願いいたします。

Family

6/10

Pleasant

10 Feb 2026

Graham

Renovations on the 5th floor sledgehammer going from 10am in the morning 7 days a week

They are supposed stop works at 5pm

But still went on at 7pm at night

The gym treadmills not operational.

Business Self

6/10

Pleasant

30 Jan 2026

John

Needs upgrading

Leisure Family

6/10

Pleasant

28 Jan 2026

Richmond

1. It is clean.
2. Spacious room.
3. Good location.
4.They restocked the toiletries, towels, and coffee without being asked
5. There was a water station on our floor.
6. The internet was weak in our room.
7. It took a while for the requested extra chair to arrive.

Leisure Family

6/10

Pleasant

17 Jan 2026

Anafe

Polite Staff, cleanliness is below expectation.

Family

2/10

Poor

12 Jan 2026

Martin

Pool needs maintenance and spa facilities is seperate charge from hotel

Partner

8/10

Excellent

03 Jan 2026

EDGAR

Staff are helpful.

Leisure

4/10

Poor

11 Dec 2025

Mr and Mrs Nangie and Robert

Tv not working customer services not reachable via phone call nobody answer the call

6/10

Pleasant

18 Nov 2025

kristianne

Cleanliness

Leisure Family

10/10

Exceptional

09 Nov 2025

Ito

お世話になりました。とってもよかったです。ありがとうございました。

8/10

Excellent

25 Oct 2025

Regie

Nice because of in house SPA.

Business

4/10

Poor

06 Oct 2025

Noli

We stayed in this hotel in the past and the noise was terrible. I let it off as thought it could be a one time off. But same experience again. The noise coming from the staff chatting away in the corridors is horrendous. Oblivious of the fact that guests are trying to get some rest. The rooms that may not be sound proof do not help with this at all. You can hear people walking along the corridors. And the music coming from the reception can wake guests up in the middle of the night. I am thinking of not booking in this hotel in the future.

Leisure Partner

4/10

Poor

26 Sep 2025

Nikki John

It was a convenient area along Lacson Street but there was a limited parking space. There were lots of restaurants nearby, but you are right next to the hustle and bustle. The hot water in the morning for shower is not working. There was only 1 pillow and you have to pay for another extra pillow. It was loud especially when people close their doors, which makes sleep and relaxation interrupted. I booked rooms for 10 days and wished I didn’t.

Leisure Family

2/10

Poor

06 Sep 2025

Floyd

The hotel was very old

Business Family

6/10

Pleasant

09 Aug 2025

derek

Bugs in bathroom

6/10

Pleasant

01 Aug 2025

James

Great location however the room was a little bit tired and had water damage on the ceiling

Leisure Self

6/10

Pleasant

02 Jul 2025

Verified traveler

Needs upgrading...

I have always stayed here every time Im in Bacolod.. very convenient location - near lots of food options and easy commute. But the hotel definitely needs renovation and upgrading. It started to get untidy and bathrooms near the resto and poolside are smelly. Though staff and service had always been the same and the convenience of the fifth floor spa is always a plus.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Bermely

One of my go to hotel when in bacolod.
Near many places and convenient

Business Family

4/10

Poor

05 Jun 2025

Charie May

Poor reception service and room, room has cobwebs

Business_and_leisure Self

6/10

Pleasant

27 May 2025

Rowel

Not that okay. So strict about late check out.

Leisure

6/10

Pleasant

22 May 2025

Curtis

everything was ok

Leisure Partner

6/10

Pleasant

14 May 2025

Verified traveler

Noisy and not housekeeping

Excessive noise from the check in desk also problems when checking out about housekeeping towels missing
Wanted p600

Partner

4/10

Poor

05 May 2025

Verified traveler

Go book somewhere else.

Booked for two nights, had to change rooms and Reception was able to get one after a short wait.
Room was old, paint job in room was peeling off; rainfall shower had a crack and was dripping all over. Shower door had a gap where water spilled out onto the bathroom floor, causing the floor tiles to be slippery.
Asked for spare pillows but there was a charge to get one per night, which I would assume should be a free item on request for hotels.

Partner

10/10

Exceptional

16 Apr 2025

Michael

We have stayed at Ave Suites a few times and this time was the best. We got a room with a king size bed and the room appeared to have been remodeled. They have a nice restaurant, pool and spa at a reasonable price. The only knock is the lack of parking and the road noise from Lacson Street traffic.

Leisure

10/10

Exceptional

13 Apr 2025

Paul

Smoking area inside by pool was very refreshing..

Leisure Partner

2/10

Poor

15 Mar 2025

Rose

We always stay in this hotel but this time it was a nightmare! There were bugs everywhere and the room is very very old! There were molds in the bathroom too! In there cafe we waited for our breakfast for too long and when they gave it to us, the plastic utensils have a cockroach legs!! And mind you we were traveling with a child and it was terrible seeing so much cockroaches!

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

VinSai

Limited parking space.

Leisure Family

10/10

Exceptional

12 Feb 2025

Maria Jorelen

family friendly

Leisure Family_with_children

2/10

Poor

06 Feb 2025

Constante

Everything good, but only hand was available. Weak water stream, and cold.

8/10

Excellent

21 Jan 2025

Russel

Room was nice but shower heads need replaced they are not working . Also their free breakfest was a joke ! We order from menu and seat next to others . Others must have been walk in their meals come out and looked like a plate full. We got ours and could have put both meals on a coffee cup saucer. Three bites and
eggs were gone .... but they were good. Also three pancakes size of half dollars .ask for aecond cup of coffee and witness got upset telling me i qould have to pay for it . I said it doesnt matter and bring me coffee. She wasn't very nice .

Business_and_leisure

8/10

Excellent

11 Jan 2025

Loleta

it's good

Friends_and_family Family

6/10

Pleasant

10 Jan 2025

Rowel

Very strict re check out time.

Leisure Family

4/10

Poor

29 Dec 2024

Maria Elena

Good

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Mr. Tracy

Room needs maintenance. Also, many people in our group stated LOW or no hot water. Issue Needs addressing.

10/10

Exceptional

02 Nov 2024

Douglas

Everything works. Staff are friendly and helpful. Great restaurant at lobby. Decent value. We keep coming back!

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2024

Bobby

This is my second stay here.The staff is always gracious will be back soon.

Leisure Self

8/10

Excellent

04 Oct 2024

Hermie

I like its location but they need to improve their cleanliness. The pool is dirty too.

Leisure Family_with_children

8/10

Excellent

29 Sep 2024

Vivian

Slow service In dining

Leisure Family

8/10

Excellent

28 Sep 2024

Vivian

Took sometime for my order of coffee and cake to be delivered to the pool area when the cafe is just a few steps away. Had to walk and follow up my order.

10/10

Exceptional

25 Sep 2024

Wayne

My friend stayed and said it was nice

6/10

Pleasant

23 Sep 2024

Murline

It was just ok in cleanliness. Great when we arrived but housekeeping during the stay could have been better. They didn’t wipe down the bathroom or clean the cups. No refills on coffee. Just made the bed and put new towels on the bed. Not even a clean bath mat

Friends_and_family Friends

2/10

Poor

17 Sep 2024

nilda

Excellent experience.

2/10

Poor

05 Sep 2024

Patrick

Poor service. will not go back at all

Leisure Partner

8/10

Excellent

30 Aug 2024

Marina

The staffs are not rude but poor customer service. I booked the room for my mom and kids to rest because of power outage but end up getting upset during check in as they we're told that they have to pay for the pool access.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Douglas

Everything worked as expected. Good service. Great coffee shop. Great location. Not fancy but everything we needed.

Business_and_leisure Partner

2/10

Poor

08 Jul 2024

Alme

Place is great closer to everything,but they charges my sister and my nephew for extra night omg!! Not getting back on this place again,

Friends_and_family Family

8/10

Excellent

13 Jun 2024

Perry

Staff was very good but you could hear everything in the room.

Leisure Partner

6/10

Pleasant

08 Jun 2024

Armando Dela

Bathroom cleanliness. Parking issues with parking w/ accessibility. Still not bad

Leisure Family

2/10

Poor

13 May 2024

Vicky

The pool was green when we first arrived. The room was dark, and the linen had holes. I requested a change of bedding, and the response was that they change it every three days. So, If I only stayed for two days. You, the new guest, might use my used sheets. Lol. My family visited me at the hotel, and finally, the pool was fixed after several days. We went for a swim and requested towels to dry up. Btw PHP250 pesos per person and PHP50 pesos for towels with no visible lifeguard on standby. Delivering a towel took them 1.5 hours, and they argued over PHP50. He didn't even apologize nor give proper reasons why he took so long to provide us with towels. I do not recommend anyone staying at the hotel at all.

Business_and_leisure

10/10

Exceptional

09 May 2024

Josefiel

Good

Business Self

2/10

Poor

04 May 2024

bryan

I didn’t like that house keeping never cleaned the room every day until late in the I would request it. I’ve stayed in many hotels all over the world and cleaning the rooms every is usually a norm. Also the tv had an abundance of channels, none of them were working. Either from no signal or no subscription. There was no mini refrigerator in the room… that is definitely a first for me. And finally… I only ate in the restaurant for breakfast, but they frequently failed to serve my eggs as ordered. I do believe though that they were trying to get it right, I just don’t like runny eggs and I guess maybe they think runny eggs are normal.

Leisure Family_with_children

8/10

Excellent

20 Apr 2024

Raymond

Overall, a nice, comfortable.. however, they seemed to have a charge for even small requests, like an extra pillow…

Leisure Partner

10/10

Exceptional

11 Apr 2024

Alan

Excellent shower with Rainflow head, staff were super helpful, bed was clean, wifi worked perfectly, quiet, peaceful, no kareoke sounds anywhere, no sirens, no smog, peaceful rest after a long journey

Leisure

6/10

Pleasant

15 Mar 2024

Jorina

Accessible

Leisure

10/10

Exceptional

09 Mar 2024

Benjamin Antonio

Strategic location, Great customer service, Wonderful housekeeping and admitting staff...

Business_and_leisure Self

6/10

Pleasant

08 Mar 2024

Erlan

Poor housekeeping in certain rooms

This is a nice hotel close to stores and restaurants but there is no quality control with housekeeping. Toilets have a stained ring like it needs a real good bleaching and scrubbing. AC was not working well and it was dripping. Problem was resolved after we were moved to a different room

Partner

10/10

Exceptional

29 Feb 2024

Michael

Nice property for the cost, it is better than the last time we stayed there. Parking is limited and it's on the main road so lots of traffic. They has a spa on the 5th floor which is very nice and on premise dining.

Leisure Family

10/10

Exceptional

25 Feb 2024

Adora

Very nice area

10/10

Exceptional

07 Feb 2024

Jesus

This was a 1st with last minute booking on my part, the hotel was amazing and staff was very professional and friendly. I would highly recommend for anyone looking to book a hotel, plus was within range of everything by taxi or even walking. A last minute booking for 2 nights stay only cost $84 U.S dollars had a pool gym bar and even a coffee dinning area. I will be there next year it was that good a hotel.

Business_and_leisure Self

8/10

Excellent

18 Jan 2024

JOEL

Overall outstanding. Excellent wifi even out by the pool which was the designated smoking area. Service was impeccable. Lots of great local restaurants nearby and street food. The Provincial Capitol is close as well as Ayala mall. Our only complaint is that my wife brought a glass down from the room to the pool and, when we checked out, they tried to charge us for it. My wife complained and they went on a search. After about 15 minutes, I got tired of the taxi waiting for us so we paid the 250 pesos and got on our way. But overall, outstanding.

Leisure Partner

6/10

Pleasant

27 Dec 2023

Johnny

It's near a ATM

Leisure Partner

4/10

Poor

14 Dec 2023

Ana

The room is spacious and clean but they don't provide amenities.They only have shower gel and towels, no sleeper as well.
The property is along the road and you can hear the busy sound of vehicles running around the whole night.

Business Family

6/10

Pleasant

11 Dec 2023

Leif

Fine hotel but bad service

This hotel have fine rooms but really bad service.
My problem with the service is that personal is blindly following process dnd can't think by themself. Can I get extra bacon, I have to ask my manager. You have forgot to put towls in the room, we have to go and check before hznding it out etc...

Room is nice and everything seemed to work.
Pool is good but may not be free, we had to pay for our kid using the pool.
Only one elevator so you will be waiting a bit.
Bredkfast is not buffet but quality is ok.

Friends_and_family Family

6/10

Pleasant

29 Nov 2023

Olaf

Zimmer gut eingerichtet das Bad hat kein 4 sterne nivo,
Kein kaltes Wasser, nur am Flur Wasserspender.
Pool loock and feel good

10/10

Exceptional

14 Oct 2023

Rowel

Everything is ok except the towels that way too old already. They need to replace to a new white one.

Leisure Self

4/10

Poor

11 Oct 2023

Brandon

It's clean, friendly staff but too noisy and no fridge in our room so make sure to check if you have a fridge in your room if you stay longer.

Business_and_leisure Friends

8/10

Excellent

08 Oct 2023

Derek

The stay in Avenue suite has been very good. Staff are great and friendly. Easy to get around by foot from snacks to meals.

Leisure Partner

8/10

Excellent

08 Oct 2023

Alvin

Very accessible for transportation when needed. What I loved most they have Sauna in their spa at the 5th floor if not mistaken. And a good lap pool at the ground floor section.

Leisure Family

4/10

Poor

29 Sep 2023

Terry

Bed was fragile . Lots of movement. Shower head broken. Advertised sound proof room. Was not. Light switches broken .

4/10

Poor

24 Aug 2023

Rhodelia

Hotel staff very courteous and helpful but overall hotel experience was bad…very poor internet connection, gym is chargeable, extra pillow/ ice/ extra blanket all chargeable, no hot water in shower. Not recommending this hotel to friends and family!

R.C (IL, USA)

10/10

Exceptional

15 Jul 2023

Scott

Rooms are very large, very high ceilings. Nice shower and bed. There is a desk, but the desk chair is not very professional. Overall we were very pleased with the check in and accomidations.

Business Family

6/10

Pleasant

01 Apr 2023

Clarisse

Pro - proximity to restaurants, cafes, salons, spas, and shopping malls.
- quiet and you can't hear outside the walls.
-Bed and pillows were comfortable.

Cons -
Old, under maintained hotel.
Old towels, no longer white. 50php daily fee per towel if you request more towels than what is provided in the room.
- Electric kettle not working.
- Water dispenser in the hallway doesn't dispense hot water.
- toilet dispenser broke.
-AC works but the room isn't cool enough.
-No microwave in the room.
-Bathroom appears to be clean.
-Bathroom lights flicker.

Ok hotel if you are on a budget, but I won't be staying here again in the future, I'd rather splurge on the 5star hotels near by.

Leisure Family

10/10

Exceptional

16 Feb 2023

christopher

Friendly service and cleanliness

Leisure Partner

10/10

Exceptional

14 Feb 2023

christopher

Very clean and beautiful

Leisure Partner

4/10

Poor

12 Feb 2023

andrew

Rooms were clean but everything in the room was so minimalistic and basic

Leisure Family

4/10

Poor

23 Jan 2023

Kevin

On arrival we changed our room to a 2bed. We were told that it would cost an extra1200php per night but we were offered a deal 1000php per night.This did not include breakfast. A neighbouring property where we stayed last year offered a similar price but with buffet breakfast included. The windows in the room were dirty. Extras in the room were a kettle and 2 cups with saucers. No water was provided, no fridge in the room. Extra towels etcetera could be had only at an additional fee.

Partner

10/10

Exceptional

14 Oct 2022

Edita

I like the area, it's very near to my favorite shopping area and the place is safe and quiet. Thank you so much Avenue Suites.

Business

6/10

Pleasant

19 Sep 2022

Luis

Room was noisy, little amenities, slow hot water shower for bathroom use, slow bathroom water drain

Self

2/10

Poor

30 Aug 2022

Anthony

Dirty nasty hotel. Broken everything, bugs etc and they won’t let you check out early

Leisure Family

8/10

Excellent

27 Jul 2022

Sandra Teresi

Fair

Value for money, great location! Other amenities come with a price tag!

Friends_and_family Family

8/10

Excellent

27 Jul 2022

Sandra Teresi

Could be improved!

Check in was disappointingly long despite having called the hotel an hour before arrival!

Friends_and_family Friends

2/10

Poor

22 Jul 2022

Guenther

Albeit having booked an expensive executive with 2 full double beds, they charged another 800 for my kid (8years),despite of advertising everywhere that they do not charge for kids with parents.
Then when using the in-house pool (advertised also as free) they charge again for using it.
When they tried to charge me 50 peso for a third towel for the already charged kid, I protested loudly and the room service attendant just gave it free. This is the worst money trap I experienced in over 40 years extensive hotel travel and spoiled the entire stay. On my rightful intervention of all those hidden charges they just have blank faces and a standard \"sorry, but it's policy\" at the reception, a manager was not available.

Family_with_children

8/10

Excellent

26 Jun 2022

HASSAH

Overall, I had a great experience with the (AS); staff was incredibly helpful and a big shout out to Kyle for all your assistance. I appreciate you. Thank you!

Leisure Family

4/10

Poor

25 May 2022

Jeffrey

Very disappointing...

I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn't know why this change in booking had occurred or wouldn't tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit \"rough\" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here

Partner

2/10

Poor

13 Feb 2022

Feblyn Ina Mae

NEVER GOING BACK TO THIS PLACE!
1. Found DEAD cockroach in between the bed and bedside table!
2. Jumping SPIDER on the bed sheets!
3. They downgraded our room from deluxe w/ 2 queen beds to room with 1 king bed!
4. Told us we don't have breakfast included for our stay when we paid extra for the \"free breakfast\". Had to email them our booking itinerary to prove them as they \"weren't seeing it on their system\".
5. We had to pay for using the pool! We picked a room with a pool view, but I guess you pay extra for the view! Php200 per head if you want to swim. They come at you every time you're in the pool just to ask if you've paid to use the pool!
5. You guys downgraded us to a cheaper room with less bed, and you wanted to charge us extra for asking one pillow!!!

Only thing good in that building was the spa. Not sure if it's affiliated with the hotel but the spa experience was great. The staff were kind and did a great job with our massage and pedicure sessions.

Leisure Family_with_children

2/10

Poor

09 Jan 2022

Mark

.

8/10

Excellent

08 Jan 2022

Barney

Affordable hotel

Wifi was weak during our stay; our check in was delayed by 20 minutes because they still have to verify our booking.