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Citadines Bacolod City

Negros Occidental · Philippines

Lacson Street, Bata, Negros OccidentalView location

9.6/10Excellent130 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.8/109.8
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Citadines Bacolod City

Experience contemporary living at Citadines Bacolod City, offering a welcoming retreat for both domestic and international guests in the heart of Bacolod. Our property is ideally situated along Lacson Street, a prominent thoroughfare that serves as a vibrant hub for tourism and culinary experiences.

Nestled amongst quiet residential areas yet conveniently close to bustling commercial centres, our location provides the best of both worlds.

Guests benefit from immediate access to a variety of modern conveniences and attractions, including major shopping destinations such as The Row and Robinsons Place Bacolod, ensuring a complete city experience right outside your door.

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With a stay at Citadines Bacolod City, you'll be centrally located in Bacolod, just a 3-minute walk from Capitol Lagoon Park and 11 minutes by foot from Art District. This hotel is 1.2 mi (1.9 km) from Robinsons Place Bacolod and 1.6 mi (2.6 km) from Yoyo Land.

Make yourself at home in one of the 200 individually furnished guestrooms, featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PHP 1200 for adults and PHP 600 for children
    • Airport shuttle fee: PHP 1650 per vehicle (one-way, maximum occupancy 3)
    • Rollaway bed fee: PHP 2700.0 per night
    • Spa fee: PHP 1000 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Filipino

    English

Nearby attractions

Capitol Lagoon Park 0.3 km / 0.2 mi
Art District 0.9 km / 0.6 mi
Robinsons Place Bacolod 1.2 km / 0.8 mi
Yoyo Land 2.6 km / 1.6 mi
Megaworld The Upper East 2.9 km / 1.8 mi
Negros Occidental Provincial Capitol 3.2 km / 2 mi
The Ruins 3.3 km / 2.1 mi
Negros Museum 3.5 km / 2.1 mi
Bredco Port Terminal 3.9 km / 2.4 mi
STI West Negros University 4.1 km / 2.5 mi
SM City Bacolod Northwing 4.1 km / 2.5 mi
Bacolod Public Plaza 4.2 km / 2.6 mi
San Sebastian Cathedral 4.2 km / 2.6 mi
Balay ni Tana Dicang Museum 4.3 km / 2.7 mi
SMX CONVENTION CENTER 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 200
  • Number of floors (main building): 14
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Airport ShuttleExtra charge
  • 24-hour security
Show 9 more facilities & services
  • Air conditioning in public areas
  • Lift access
  • Restaurant
  • Business centreExtra charge
  • Audio-visual equipment rental
  • Casino
  • Breakfast buffet
  • Only Adults
  • Early Check-inExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO DELUXESTUDIO • DELUXE • 1 Bedroom • 30 m²STU.DX
    STUDIO DELUXEPhoto unavailable2 photos

    Citadines Bacolod City

    STUDIO DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO PREMIERSTUDIO • PREMIER • 1 Bedroom • 30 m²STU.PE
    STUDIO PREMIERPhoto unavailable2 photos

    Citadines Bacolod City

    STUDIO PREMIER

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.PE

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX

    Photos are not available for this room type.

    Citadines Bacolod City

    APARTMENT DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE TWO BEDSSTUDIO • DELUXE TWO BEDSSTU.2B-DX

    Photos are not available for this room type.

    Citadines Bacolod City

    STUDIO DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE KING BEDAPARTMENT • DELUXE KING BEDAPT.DX-KG

    Photos are not available for this room type.

    Citadines Bacolod City

    APARTMENT DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE ONE BEDROOMRoom • DELUXE ONE BEDROOM • 1 Bedroom • 45 m²ROO.B1-DX
    Room DELUXE ONE BEDROOMPhoto unavailable2 photos

    Citadines Bacolod City

    Room DELUXE ONE BEDROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1-DX

    Room amenities

    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO PREMIER KING BEDSTUDIO • PREMIER KING BEDSTU.KG-PE

    Photos are not available for this room type.

    Citadines Bacolod City

    STUDIO PREMIER KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDROOMRoom • DELUXE TWO BEDROOM • 2 Bedrooms • 60 m²ROO.B2-DX
    Room DELUXE TWO BEDROOMPhoto unavailable2 photos

    Citadines Bacolod City

    Room DELUXE TWO BEDROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2-DX

    Room amenities

    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Citadines Bacolod City

9.6
Excellent
130 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.8 /10
Amenities
9.8 /10
50 reviews shown
10/10
Exceptional
02 Aug 2026
Andrew
We very much liked the layout of the room, the beds were very comfortable and the staff all friendly and helpful. The breakfast was good though it would nice if expedia would offer an option for it to be included in the booking.
10/10
Exceptional
16 Jul 2026
Cecile
I’ve stayed at this hotel twice—once for a week in January 2025 and again for 10 days this year—and both experiences were excellent. One of the things I love most is its convenient location. It’s close to shopping malls, restaurants, and other attractions, making it easy to get around while still enjoying a comfortable stay.
The breakfast buffet is one of the highlights, with a great variety of delicious options each morning. I also love spending time at the pool and bar area—it’s the perfect place to relax after a day out, and they serve some really delicious drinks.
What truly makes this hotel stand out is the staff. Everyone is incredibly friendly, welcoming, and always willing to go the extra mile to help. Their exceptional customer service made me feel valued throughout both stays. I highly recommend this hotel and will definitely choose to stay here again on my next visit
Family_with_children
10/10
Exceptional
16 Jul 2026
Ederly
Great customer service and great food!👌
Family_with_children
10/10
Exceptional
06 Jul 2026
Jon
Great experience with friendly staff. Will be back
Self
10/10
Exceptional
28 Jun 2026
Pamela
Rooms are comfortable. Staff very attentive and friendly. Quick to respond to requests for additional pillows. Aircon quick to get cold. Our room had a nice view of the pool. Room had a well equipped kitchenette. We did not use but nice to have if we wanted to heat up something. Hotel is just next to The Row which had lots of options for food.
Family_with_children
10/10
Exceptional
28 Jun 2026
Jeanette
Would return! We loved our stay!
Friends_and_family Family
8/10
Excellent
23 Jun 2026
Rhona May Ordena
Everything was good
Just had to improve on housekeeping
Plus address the smell coming from the toilet bowls in the bathrooms
Otherwise, will definitely book again & recommend .
Family_with_children
10/10
Exceptional
22 Jun 2026
Chona Lendy
I enjoyed staying in this hotel nice and clean, quiet and comfortable😁
Family_with_children
10/10
Exceptional
20 Jun 2026
Arnulfo
Enjoyed our stay.
Family
10/10
Exceptional
15 Jun 2026
yvette
Receptionists were very friendly and accommodating. Rooms very clean. We loved that the kids club waa across the gym so this was a great amenity for those who work out every day. The pool was great for lap swim, especially early in the am when there was nobody else. Breakfast was pricey, but had lots of options. We liked that pastries and bread were purposefully prepped in tiny servings as most people just want to try and taste these. Shyra from the dining room went above and beyond for us. She anticipated what we needed, we didn't have to ask for much.
Family_with_children
10/10
Exceptional
23 May 2026
Regie
The rooms are thoughtfully arranged to create a warm and welcoming atmosphere, ideal for both business and leisure travelers. Large windows allow natural light to brighten the space while offering relaxing views of the surrounding area.
Business Self
8/10
Excellent
20 May 2026
Bernardo
Room was good (but a bit overpriced) and service was even better. I did not have breakfast in the hotel though.
Partner
10/10
Exceptional
19 May 2026
LUIS
Clean rooms
Staff professional
N/A on breakfast
Kitchen complete
Self
10/10
Exceptional
07 May 2026
Isabelle
😉
10/10
Exceptional
30 Apr 2026
Krisa
The staff are really courteous, accommodating and friendly!! I love it! I will definitely book in this hotel on my next visit! I found the perfect hotel for when I visit here! I also recommended it to my families already
Self
10/10
Exceptional
20 Apr 2026
Roy
Close to restaurants and laundry services at the Row. Staff we extremely polite, pleasant, and professional.
Family_with_children
10/10
Exceptional
09 Apr 2026
Roger
Yes, the menu was ok, food delicious.
Family_with_children
10/10
Exceptional
16 Mar 2026
Eric
Breakfast is good and delicious but I wish more variety with salad and fruits.
Family
10/10
Exceptional
14 Mar 2026
James s
I did not have a bar or kitchen
Partner
10/10
Exceptional
21 Feb 2026
James
Fantastic room and facilities.
Self
8/10
Excellent
14 Feb 2026
Vicente
Courteous staff
10/10
Exceptional
06 Feb 2026
Vicente
Excellent staff
Business_and_leisure Family
10/10
Exceptional
28 Jan 2026
Christian
My favorite place to stay in Bacolod
Business_and_leisure Partner
10/10
Exceptional
20 Jan 2026
Ron
Everything’s so great definitely highly recommendable! From room, staff , and amenities.
Awesome place to stay in Bacolod for vacation.
Staff are so friendly and accommodating with a beautiful smile.
Excellent service!
Partner
10/10
Exceptional
10 Jan 2026
Francisco
This is my go to Hotel in Bacolod. The property is clean and the area is close to nice restaurants. I also like the free breakfast with a lot of options. I tried staying at Seda Hotel and Citadines is better and newer.
Self
10/10
Exceptional
05 Jan 2026
Richard
My wife and I believe that the Citadines is the best hotel in Bacolod.
Leisure Partner
10/10
Exceptional
24 Dec 2025
duane
It was a short and simple stay. The hotel was excellent even amidst the chaotic city conditions . It was ideal when i selected it due to its location to the airport. The staff were very supportive and friendly. the facility was very clean , but it was also very new compared to the surroundings.
Leisure Partner
8/10
Excellent
14 Dec 2025
Gautam
All good. Need more vegetarian options on menu.
Business
10/10
Exceptional
03 Dec 2025
Donna Lea
Staff is wonderful place is absolutely clean Hallway is a little stuffy and sometimes has some odd smell but everything else is wonderful.
Business_and_leisure Family
10/10
Exceptional
03 Nov 2025
Richard
I have stayed here at this hotel several times. The staff is excellent and go beyond their duties to make sure we have everything we need. My wife and I agree that citadines is like our second home. Thank you!
Business Partner
10/10
Exceptional
19 Oct 2025
Lawrence
The room was very well equipped with full kitchen washer dryer and separate bedroom. 2 separate thermostats kept the rooms comfortable.
Self
10/10
Exceptional
23 Sep 2025
Regie
Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area!


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Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

Business
10/10
Exceptional
27 Aug 2025
Allan Lawrence
Good
8/10
Excellent
12 Aug 2025
Richard
The bed comfort was the biggest negative. It was my fault when I ordered through Expedia. I accidentally hit a room with twin beds but my wife and I wanted a room with a king bed. I asked if there was a room available with a king bed. He told me there would be an upcharge. This is my 3rd visit to your hotel and I have ALWAYS received great service. My wife and I spent 7 nights in a room with twin beds.
Leisure Partner
8/10
Excellent
15 Jul 2025
Josh

Nice place

Good place but not a great smell
Partner
10/10
Exceptional
05 Jul 2025
Stella
Professional and people-centered staff
Family
10/10
Exceptional
04 Jun 2025
Michael
Beautifully appointed Premises n rooms!!! Super clean n comfortable!!! Excellent Staff!!!! Great Value with Stunning views of the City!!
Business_and_leisure Family
6/10
Pleasant
31 May 2025
Jan
For Bacolod it is very expensive. The staff is very nice but when it is busy they get very flustered and forgetful. There was a golf tournament happening and the place was full. I ordered 1 drink and it took an hour because the staff forgot. They comped it but it shouldn’t happen with the price you are paying. The food is very mid. Breakfast is the normal buffet but most of the time the food is luke warm or
8/10
Excellent
30 May 2025
Mike
very good service from the concierge and the rest of the staff
10/10
Exceptional
26 May 2025
Emilio
Nice place to stay in Bacolod. Highly recommended
Leisure Family
10/10
Exceptional
22 May 2025
Emilio
Property is nice plus breakfast buffet included in the room is the best.
Leisure Friends
10/10
Exceptional
28 Apr 2025
Clyde
Excellent hotel to stay
10/10
Exceptional
22 Apr 2025
Paulette
Excellent service . Great food
10/10
Exceptional
22 Apr 2025
Apollo
The property is well maintained, amazingly clean and smelling fresh. Hotel staff are exceptionally hospitable. The best hotel experience I had in a small progressive city.
Business_and_leisure Self
10/10
Exceptional
10 Mar 2025
Riza
My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends .
Business_and_leisure Family
8/10
Excellent
10 Mar 2025
robert
My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.
Leisure Partner
10/10
Exceptional
04 Mar 2025
Evelyn
Clean, safe, quiet with dining options
Leisure Family
10/10
Exceptional
14 Feb 2025
Andrew

Perfect

Fantastic hotel I love this chain always so attentive and cater for every eventuality
Friends_and_family Friends
10/10
Exceptional
01 Feb 2025
gary

Great stay

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.
Business
10/10
Exceptional
26 Jan 2025
Cicel
Love the food and the staff are very nice & attentive, and for sure will recommend to my friends and family Citadines hotel. God bless

Location & surroundings

Citadines Bacolod City
Lacson Street, Bata, Negros Occidental, Bacolod City, Philippines

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Citadines Bacolod City

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