Name: Planta Centro Bacolod Hotel & Residences
Address: Corner of Araneta & Roxas Streets, Bacolod (negros Occidental), 6100, PH

2/10

Poor

13 Mar 2020

Verified traveler

Nothing. Their are ants crawling around. The water in the shower is cold. Door is very hard to open. Only one key for the room. I’ve requested for another key for my husband and they won’t give it to us. They won’t allow us to charge our dinner. They only want cash.

Friends_and_family Partner

6/10

Pleasant

10 Mar 2020

hugh

Bed and pillows too hard

The staff are great, but the place is getting dated. Bed and pillows are worn out and hard. Water was barely warm for a shower and the food was awful.

Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

The staff are very nice and they treat the guest very well! Thanks

Friends_and_family Family

10/10

Exceptional

17 Dec 2019

Isaias E

Best service

Friends_and_family Family

4/10

Poor

11 Nov 2019

Sam

Hotel location is good, service and the employees are excellent but overall cleanliness of the facilities leaves a lot to be desired example, molds in the bathroom shower tile, smelly air coming out of the bathroom floor, the ladies bathroom in the main lobby has very poor exhaust system that I vomited because of it’s lingering foul smell . My husband said that the men’s main lobby bathroom smell was ok. If the hotel can just give more attention to cleanliness and sanitation we will consider returning as employees are excellent and hard working.

Friends_and_family Family

6/10

Pleasant

28 Oct 2019

Verified traveler

Noisy outside the room

Leisure Family

10/10

Exceptional

15 Oct 2019

KATHERINE

Awsome Hospitality

My family had a wonderful time in their staycation! Food was excellent. I am very pleased with the entire staff. Thank you for your hospitality!

Friends_and_family Family

2/10

Poor

28 Aug 2019

Verified traveler

Roaches and ants all over! Staff very helpful and very nice

Friends_and_family Family_with_children

6/10

Pleasant

27 Jul 2019

Verified traveler

Room is kind of warm. Airconditioning unit doesn't function well.

Business_and_leisure Family

4/10

Poor

08 Jul 2019

Verified traveler

The hotel looks old inside due to lobby not being lit well. My daughter said it looks spooky because the lobby was dark when you enter it. The room has ants and cockroaches (baby ones) when we first entered the rooom. The staff were very attentive though. Smells of smoke in the lobby. The hotel is not that old from my knowledge but it was not maintained well, so it looks old in the inside.

Family

6/10

Pleasant

28 Jun 2019

Verified traveler

Bugs and insects problem that hotel needs to address.

Family

8/10

Excellent

09 May 2019

Verified traveler

Nice staff

10/10

Exceptional

28 Apr 2019

Verified traveler

The restaurant staff was excellent. The gods in the front were very helpful . The cleaning staff also was well.

Leisure Partner

8/10

Excellent

25 Apr 2019

Verified traveler

It is within the heart of the city and a spacious parking lot

Leisure Family

10/10

Exceptional

24 Apr 2019

Verified traveler

The hotel is clean and the staff is friendly but not many good restaurants are in the area. A few times we didn't have hot water for the shower but when we reported it within minutes someone came and fixed it.

Friends_and_family Partner

8/10

Excellent

13 Apr 2019

Michelle Liza

Location of the hotel was very good. We shall go back to this hotel again when we stay in Bacolod.

Partner

6/10

Pleasant

06 Apr 2019

Verified traveler

when I booked the room it was a room for 2 with breakfast. When we got here they said breakfast was for 1. Any other time I booked a room in the U.S. or in the Philippines I got breakfast for me and my wife 1 room for 2 and 2 breakfast.

Leisure Family

8/10

Excellent

10 Mar 2019

Verified traveler

spacious, accessible to transport and near the food shops. We dont mind staying here again. The hotel can be upgraded.

Friends_and_family Partner

8/10

Excellent

02 Mar 2019

Verified traveler

Spacious Room But Noisy

The room was spacious. Our only complaint was that it was noisy. The airconditioning unit was making a tik-tok sound the whole time. There was a machine right outside our room that made a loud sound everytime it switched on and off. You could also hear people walking and talking outside.

Family

6/10

Pleasant

23 Feb 2019

Verified traveler

There’s only one snall pillow 😟. The next room was so loud until I drifted to sleep at 1am , I think people from the prom. Dark room. One big lamp shade was broken. I checked in late so no time to request for anything to be fixed.

Friends_and_family Family

8/10

Excellent

11 Feb 2019

Alex

Hot shower not provided.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2019

Verified traveler

Nice location and good service provided from hotel staff.

Friends_and_family Family

8/10

Excellent

31 Dec 2018

Verified traveler

Check- in was smooth. Food was okay.

Due to the incoming storm that time, we opted to check out early availing only 1 day stay. Would it be possible to be refunded of the 1 day unutilized?

Thanks for any feedback.

6/10

Pleasant

28 Dec 2018

Christine

Rooms are unmaintained, as we checked-in 2 lamps in the room are not working. The next morning the electric kettle did not work properly so I called the housekeeping ext. line for assistance, nobody come to check for about an hour, then I called the housekeeping line again this time 3 maintenance personnel came (all men) to check on an electric kettle😮, their voices are too loud that my sleeping husband got awake by their loud voices😔. The shower heater also is not working properly, I called the housekeeping line again to have somebody fix the shower heater.😔

Family

10/10

Exceptional

12 Dec 2018

Verified traveler

Great location.Walking distance to mall.Awesome lechon vendors right outside.Breakfast is the best in Bacolod but Expedia does not include this amen o ty which was disappointing.

Business_and_leisure

8/10

Excellent

26 Nov 2018

Claribelle

Hotel is within the city proper---good location.

8/10

Excellent

29 Oct 2018

Verified traveler

Would probably check in again or recommend to others.

10/10

Exceptional

26 Oct 2018

BERNARD

Excellent had wonderful days in this hotel
When im back in bacolod iwill prefer to stay here again

Friends

8/10

Excellent

21 Oct 2018

Fernando

Amazing 😉😊

Hotel close to city, mall , church , quiet satisfied , room is big,only surprise I was denied my breakfast for free as agreed during my check-in , just because I was book from Hotel.com, 😃

Family

8/10

Excellent

16 Oct 2018

Matet

Price is very reasonable and convenient location to shop and restaurants. Staffs are also very friendly.

8/10

Excellent

16 Oct 2018

Matet

Reasonable price and staffs are always friendly. Location is also very convenient to shops and restaurants.

6/10

Pleasant

11 Oct 2018

Noel

The breakfast buffet quite expensive and limited foods. For double occupancy in a room, only one complimentary for breakfast, i suggest to make it two. For online booking, i suggest the hotel can issue receipts since most of the guest are of official business. Thanks

6/10

Pleasant

09 Oct 2018

Verified traveler

Overall it was a pleasant stay although you could hear all the sounds from the hallway to the streets. You could also hear the parties going downstairs even you're at the 3rd floor. No peephole on the door so you don't know who's at the door when somebody knocks. Saw some tiny roaches but it's typical tropical residents (killed some). No face towels or hand towels provided. Shampoo smells good. Staff are friendly and helpful. Beds are comfortable.

8/10

Excellent

03 Oct 2018

Joseph

Nice Place

Nice place. Friendly staff. Spacious rooms. Good restaurant.

2/10

Poor

02 Oct 2018

Tak

This hotel wants to change you for everything other hotels include for free and don’t drink your water by the pool or they will charge you 100.

10/10

Exceptional

24 Sep 2018

Donald

Very nice staff, Good location . Will stay there again

8/10

Excellent

21 Sep 2018

Joey

VALUE FOR MONEY

Great value for money. I was on my \"Nth\" stay, I'd say. No frills, really, for the package I last booked through Hotels.com so don't expect much and be prepared to stock the fridge with whatever you like from the nearby convenience store. But the staff were kind enough to provide us with vacuum pitchers of drinking water upon request.

Family

6/10

Pleasant

17 Sep 2018

CS

The Network here always has issues, I've stayed here a few times.

2/10

Poor

01 Sep 2018

Michael

My Philippine Airlines flight was delayed. I contacted the hotel through phone for 2 hours, my fiancé emailed the hotel and I sent a message through the Expedia app. There was never a response to anything.

We arrived in the middle of the night to Bacolod and decided to stay elsewhere. I have not contacted Expedia but I will request a refund.

The sad part is from other people familiar with the hotel it was noted that there is never an answer from the hotel.

8/10

Excellent

25 Aug 2018

Verified traveler

Clean, comfortable and good value for money

The hotel is clean and comfortable, and the staff are excellent. However, it’s old and the facilities can be freshened up. The location is just okay, and the rooms near the road can have a bit too much traffic noise. The bed is extremely comfortable.

Family

6/10

Pleasant

16 Aug 2018

Juntortosa

Slow internet in my room and aircon doesnt function well

6/10

Pleasant

14 Aug 2018

Tim

Hotel is 10 yrs old. Im sure most everything is original, same bedding. Service staff is friendly and courteous, front desk staff is lacking in both. Restaurant is mediocre at best.

10/10

Exceptional

04 Aug 2018

Kathy

Very pleasant hotel with delicious breakfast \n

We arrived at 6am due to early flight from Manila and were immediately allowed to check into our room. Very clean and quiet and a very curtious staff.
Several wedding receptions whIle we were there but everyone was very respectful.

6/10

Pleasant

16 Jul 2018

L

Hotel is nice but the public bathroom smells bad. They also advertise free wifi but i have to sit on the floor outside my room to get internet signal, complained about it but seems like staff ignore it. The hotel is always busy with weddings, birthdays and i can hear kids constantly screaming outside our room. The breakfast buffet is ok, few times the food was cold only 1 free breakfast per room so i have to pay for mine and they didnt charge my 7 year old which is kinda nice because she barely eat anyways. Staff and waiters are awesome though.

4/10

Poor

13 Jun 2018

Verified traveler

Bathroom have bugs and dirty. Bathroom shower is not fully clean. I complained about the wifi about three times until I gave up complaining. The hotel has wifi, I was connected, but I cannot visit any website meaning their internet is either weak or not working properly. The staff did not do anything to assist me or attempt to help me. poor customer service. Their gym is also old and very dangerous to use.

6/10

Pleasant

06 May 2018

Verified traveler

old and not maintained even phones are hard to use to call lobby or front desk

10/10

Exceptional

18 Apr 2018

Lakwatsero

Good, Safe and Secured

I highly recommend this hotel to my friends for cleanliness, good facilities and polite staff

8/10

Excellent

25 Jan 2018

Deidre

Perfect for our needs

Well situated for our purposes and within an easy walking distance of shopping amenities. The staff were very accommodating of our needs and requests and completely professional at all times. As visitors to the Philippines, the service we received certainly left a great impression and this is a place we would return to or feel happy recommending to friends. The young ones in our group especially enjoyed the outdoor pool and its lovely setting. I would call this hotel very good value for money.

10/10

Exceptional

22 Jan 2018

Verified traveler

Good stay

Good check in quick ,staff very helpful, very clean room and amenities good apart from exercise room not good old equipment one of the reasons I booked this hotel was the so called exercise room , and it’s not good in room 347 and surrounding rooms , the noise from traffic early morning wakes u up , plus a lot of weddings and functions at this hotel , and sometimes it can be noisy with people staying at hotel for the functions , but in the week quite

8/10

Excellent

10 Jan 2018

Ste

Good place to rest, not the best food

Not much to tell
I stay there with my gf
We did not eat there because the food is not so good

Partner