MO2 Westown Hotel Mandalagan

Philippines , Negros Occidental
Bacolod (Negros Occidental), Lacson Street
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50 reviews shown

4/10

Poor

05 May 2026

Zenaida

Very old and outdated. If you want to borrow an iron, they charge 100 pesos. Can’t turn on the faucet for hot water. We tried to check out before 8am and the person on duty was sleeping in sofa in the waiting area.

Family

10/10

Exceptional

19 Feb 2026

Thelma

Helpful staff.

Friends_and_family Family

4/10

Poor

05 Jan 2026

Warlita

Hello! Can Management PLEASE reach out to me and call me. I’d like to discuss a horrible incident which occurred during my mom’s 22 day stay at your establishment. It’s something very serious/ personal I wanted to discuss so that this will not happen to other senior citizens (or any guests) who will stay in your property. I can be reached @ (650) 766-1367
Thank you for your time. I will be anxiously waiting for your response. I would prefer to be contacted by a phone call to discuss and to clear things up.
Thank you
Rachel Villarosa
Email: villarosarachel@ yahoo.com

Leisure Family

8/10

Excellent

26 Dec 2025

Martin

very good clean room, customer service need to improve

Leisure Family_with_children

6/10

Pleasant

14 Mar 2025

Dana

Cockroaches running around in the room

4/10

Poor

07 Feb 2025

Steven

Cant recommend.

You get what you pay for. This hotel was clean but older, out dated. Water pressure in the shower was almost zero. Asked for change for 1000 Pesos and they didn't have it? Same as the breakfast area.

Partner

8/10

Excellent

31 Dec 2024

Mae

It is decent for its hotel category. Parking is easy, and the location is convenient for everything: transportation, dining, and shopping.

The staff is friendly, and the property is clean overall, though it could use a little TLC. The age is starting to show in the furniture and fixtures. Will I stay again.. yes.

10/10

Exceptional

06 Jul 2024

Celestine

Good stay

8/10

Excellent

27 Jun 2024

Michael

Nice basic hotel

Comfortable bed, air conditioner worked very good and a quiet environment.
The internet was not as good as it has been in the past. While the lobby and restaurant area is well-maintained, the rooms have become a little worn. They need to be painted, the sink fixtures were not in complete form.
The rooms were clean, and the maid service was impeccable. Great staff who is always friendly and attentive.

Partner

8/10

Excellent

14 Jun 2024

Michael

Room was okay. Looking kind of old. Not the room we requested but it was a late reservation so it was understandable. Staff was nice.

Partner

2/10

Poor

11 May 2024

Ramela

Black water coming from the faucet, shower, and when you flushed the toilet looked like sewage. It was disgusting, could not take a shower and brush our teeth. Too noisy early in the morning around 2am because they were doing some kind of repair.

Business

6/10

Pleasant

26 Nov 2023

Donato

On going construction

Business_and_leisure Family

8/10

Excellent

10 Jul 2023

Jeno

Nice and tidy

6/10

Pleasant

06 Jul 2023

Divina

Staff are nice and friendly. The thing I don't like is the filthy smell along along the hallway (1st and 2nd floor) as well as the lobby.

8/10

Excellent

09 May 2023

Kim

Friendly staff, lots of parking, good value, but don't expect amenities.

Business Self

6/10

Pleasant

11 Nov 2022

Gregory

The room was pleasant and large with enough facilities to be comfortable and cool. The staff were told about its lack of attention to detail about cleanliness and such and they really weren’t interested. It’s a shame as it’s the small things that could change this from a 2.5 star to 4 star hotel. Other than that..our stay was enjoyable.

Partner

2/10

Poor

21 Nov 2020

David

This hotel is old and tired. There was a pervasive smell of mildew in the room. When you turned on the water in the bathroom sink, it came out brown. Although the listing said that therecwas breakfast to order, it was only the Filipino breakfast. Everything else was extra. Even though I had paid Expedia for the room, they tried to get me to sign a credit card receipt for the full amount at checkout. Don't stay here.

Leisure Partner

8/10

Excellent

21 Jun 2020

ako_ni

Very accommodating and friendly staff.
The dental kit was lacking.

Business_and_leisure Friends

10/10

Exceptional

30 Jan 2020

Robert

Best Value in Bacolod

Always good comfort and value! A go-to when in Bacolod

Partner

10/10

Exceptional

30 Jan 2020

Robert

Consistently Good Value

Always a comfortable stay with good service and pleasant staff. Rooms are great value for money and beds are very comfortable!

Partner

8/10

Excellent

16 Oct 2019

Verified traveler

Overall the facility was ok except for some area or issue. When open the window curtain and look outside, it is dirty. The toilet flushing water in which the hand held hose for sanitary wash is also connected was appearing to be dirty and dark brown in color. According to the front desk employee it was because the hotel was fully book and there is nothing they can do.

Leisure Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Videoke next door!!! Excellent service!!! Enough space!!!

Leisure Friends

6/10

Pleasant

09 Oct 2019

Arnel

So so cleanliness

Hotel staff was great, professional and helpful. Bathroom needs better housekeeping. Mildew in shower stall, toilet needs super maintenance.

Partner

8/10

Excellent

08 Oct 2019

Verified traveler

This was my 3rd time here. Good value for the cost of the room.

Friends_and_family Family

6/10

Pleasant

10 Sep 2019

Ritz.S.M

Plenty of parking space. Roughly 15-20 mins walk to Robinson Mall, a small eatery by the mian road just outside hotel.
But utterly disappointed that the superior room i booked, which when i check in, was informed by receptionist that it's been taken up by another walk-in guest! Hello?! I've paid online for my room and management gave it to another walk-in guest?? My first encounter on this kind after numerous online hotel bookings. My original room should have a king bed n 1 single bed. I felt so cheated that they offered me a queen bed n 1 add-on single bed. The add-on \"bed\" was those foldable styrofoam single mattress! I felt so bad for my travelling mates.
As we are all exhausted by the time we check-in, had no choice but to accept unwillingly. Had already paid online, else i would have walk out n book another hotel. Bad service with staff giving nonsensical explanations.
Room wasn't given any beverages or bottled water. Even instant coffee sachets placed there is chargable.
Room has a musty smell n walls looks dirty. As i have sensitive eyes to dusty or moldy rooms, my eyes started to itch after a few mins. Meaning their rooms are not cleaned properly, or well-ventilated after each guests check-out.
Toilet is spacious, standard room abit spacious compared to some hotels I've been.

Business_and_leisure Friends

8/10

Excellent

29 Aug 2019

Mae Lynn

It was convenient and accessible to places I need to visit

Family

8/10

Excellent

27 Mar 2019

Verified traveler

It was a good place closr walk to Robinson's mall and a taxi ride to sm mall. There is the ice bar vertically next door for the party people playying mid to late disco music. The disco noise with the powerful bass can affect the rooms inside the hotel though keep this in mind when booking although the conditioner on room drowned some of the noise out. Its not every night ! If ordering a room, book one down the far side of the establishment is recommended . Great friendly staff , good air con but the room i had did require some maintenance here of there typicall of the Philippines but overall was a pleasant stay.

Friends_and_family Partner

8/10

Excellent

26 Nov 2018

Gil

Black water.

Something went wrong with the water for just a few seconds, unfortunately I saw it with my own eyes. Black wqter came out from the faucet.

8/10

Excellent

04 Nov 2018

Rose

The reason why we chose to stay in MO2 in Bacolod is because we’ve been to their branch in Coron. We have experienced a high quality service and facilities there, likewise we thought that this hotel would have the same quality of service and facilities. The smell in the hallway was bad. Bedding seems like used and not washed. There’s no free toothbrush, complimentary water and coffee. Bathroom’s light took time to open. But I can vouch that their staff are nice and accomodating. Overall, MO2 didn’t give the satisfaction that we expected during our stay because of these issues. Hope they can fix all of these.

8/10

Excellent

11 Oct 2018

Verified traveler

It's a decent hotel. Felt comfy and slept for a long time.

8/10

Excellent

20 Aug 2018

Verified traveler

Nice for the price

Accommodating staff. Clean room and very hot water in the shower. Spacious room and comfy bed.

8/10

Excellent

26 Jun 2018

nelson

ideal location

quite satisfying. good food. prices or rates are not so high. good place to stay if you are visiting city or downtown areas.

8/10

Excellent

23 May 2018

Clifford

Not too bad I guess

Apart from the small cockroaches and restaurant food that made me sick it was very nice thank you.
Also, the internet was pretty bad....

4/10

Poor

07 May 2018

Verified traveler

Weekend in Bacolod

The condition of this hotel and its services has degraded since the last time a stayed about 2 - 3 years ago. Front desk person was putting on her make up while guests are checking-in. When we ask for room make-up, they did not even clean the used utensils and left in inside the rest room as how it was. Did not replenish condiments and even the drinking water in the fridge. The shower is so terrible that it the water coming out of it is as low as a water spray.

8/10

Excellent

19 Feb 2018

Rene

BATHROOM

Staff is helpful and friendly, Bed room is satisfactory, AC is great, room service is good, only issue is the bathroom it has this old musty smell, shower wall grout shows sign of mildew
Due to no more rooms available Lysol helps to do the trick, BATHROOM needs TOTAL remodeling.
Overall BACOLOD CITY, PHILIPPINES is GREAT

8/10

Excellent

26 Jan 2018

annie

Nice hotel

There was no washcloth.... Hotel is located inside so not too much ch noise

4/10

Poor

21 Nov 2017

Timothy

Worst hotel to date!

This hotel is by far, the worst hotel experience I have had since moving too the Philippines. I have stayed at the other MO2 Westown across town and they are by far better suited to host guests. When checking in, I was originally told I would have to wait to get my key because they allowed the previous guest to leave with the key. What kind of hotel still uses metal keys these days? Why not key cards like everywhere else. Cheap owners, that’s my guess. When my room was serviced this morning, the floor was not vacuumed and the used glasses weren’t replaced with clean ones. This afternoon, I ordered a tuna melt sandwich. This is a very basic sandwich that one can order around the world. However, the kitchen, which is not manned by a chef, but an assistant, served the sandwich with a cream sauce on it which was made of sweetened condensed milk, cinnamon, and God knows what else. I have a very liberal policy of eating what is served to me and not making a fuss. However, since this was by far the most disgusting thing I’ve ever received from room service anywhere in the world.

Bottom line...,don’t stay here! You’ve been warned!!

8/10

Excellent

18 Oct 2017

Verified traveler

The bldg was quite old but it was clean, we had a comfortable stay in general. I just wish they could be more pro-active in ensuring the basic needs of their clients are provided without having to ask for it like the bathroom tissue, considering their toilets are designed without a bidet spray.

Family

8/10

Excellent

22 Aug 2017

Edwin

Bacolod meeting

The room is Big

8/10

Excellent

11 Aug 2017

Kerry

Westown was not Rest town.....

Enjoyed my stay at the MO2. The hotel's amenities are quite good. The wi fi was strong and steady, the bathroom, though not large, was clean. The bed's were small but comfortable. I like the location of the hotel as it is right there off Lacson Blvd., and is close to Robinson Mall, and is a short jeepney ride from the Chinatown area of town. There is no elevator though, so be prepared to climb the stairs leaving and going to the lobby. My only complaint about my stay was that there was a lot clearing project going on during my stay which involved a LOT of tree cutting. I wish the hotel would have at least had the courtesy to send me an email informing me of that so that I would have been prepared for the constant sound of the chain saws each day I was there.

2/10

Poor

09 Aug 2017

Verified traveler

Not recommended at all

It was not so clean , I noticed cockroach in the room , the ventilation is bad, toilet water is low pressure, the furniture are not clean

Family

10/10

Exceptional

03 Aug 2017

Verified traveler

Nice place

Very convenient and comfortable place to stay.

Family

4/10

Poor

14 May 2017

Verified traveler

condition - needs upkeep. Lots of mosquitoes, hotel no record of our reservation.

Family

6/10

Pleasant

06 Mar 2017

Tsarlin

just okay hotel

There was no bidet in the toilet. Given the room rate, I was also expecting hair dryer but there was none. They also charged me extra blanket when I never ordered one. Wifi was also weak inside the room. But overall, the hotel atmosphere was okay.

10/10

Exceptional

06 Mar 2017

Cecil

Good location. Away from the busy, traffic, smooky

Good location if you want to stay away from noisy, smoky, & traffic of downtown area. Going north is just infront of the hotel. But going south in downtown, you'll have to make a dangerous crossing on the other side of the street. But there's an overpass a couple blocks.

10/10

Exceptional

06 Mar 2017

raymond

Nice location

It was a nice stay though they don't offer free water or complimentary coffee which I think most hotels should do. Place is convenient for travelers as it is located in the heart of the city.

Family

10/10

Exceptional

05 Mar 2017

Diego

Greatvalue for money

Very good ill be back again.

Partner

8/10

Excellent

17 Feb 2017

annabelle

close to mall and restos

Location is very convenient. Everyone was helpful and courteous. Price is ok. Building facade needs repainting and a lot of cleaning , but rooms inside are clean and well kept though.

6/10

Pleasant

10 Feb 2017

Philip

Close to two bars

The room was a good size also the TV was a good size, with a large choice of channels. But the bathroom could of been alot cleaner. the bottom of the sink had rust stains and the shower head was covered in mold. It did have good water pressure. The food at the hotel restaurant was not at all good. It did not seem to be made fresh, just premade microwave stuff.

10/10

Exceptional

01 Feb 2017

Verified traveler

I love it!

This is my 2nd stay and look forward to my 3rd stay!!!