Name: Stonehill Suites
Address: Corner San Agustin Dr, Bacolod, 6100, PH

10/10

Exceptional

06 Jun 2026

Florante

The restaurant is always the place I look forward to! And the staff is very helpful and welcoming. Of course, the rooms are great.

Friends

8/10

Excellent

06 Jun 2026

Rhea

Very prompt and very responsive when you needed assistance.

Family_with_children

10/10

Exceptional

03 May 2026

Jordan

Great hotel and great staff

10/10

Exceptional

28 Apr 2026

Myron

All the staff were amazing helpful and friendly

Partner

10/10

Exceptional

26 Mar 2026

Paolo

Aircon was very good

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Bernardo

Yes the staffs are very friendly specially the staffs in the b

10/10

Exceptional

02 Feb 2026

Ryan

Room, breakfast, service

Leisure Family

8/10

Excellent

20 Jan 2026

Scott

Friendly staff, clean room but should provide more than 1 coffee in the room.

Partner

10/10

Exceptional

16 Nov 2025

Julia Maria Margarita

Overall, I like the hotel's cleanliness and service.

Leisure Self

8/10

Excellent

19 Oct 2025

Francisco

Clean

Leisure Partner

10/10

Exceptional

16 Oct 2025

Florante

Satff was so accomodating!

Business_and_leisure Friends

8/10

Excellent

05 Sep 2025

Michael

Very nice newer hotel, well maintained. No swimming pool and the restaurant was closed for renovations but the breakfast cafe was open.

8/10

Excellent

21 May 2025

Steven

The Hotel is in a quiet location which is good in my opinion. There is an easy walk to the main street, where you are able to access, cafes and shopping malls either by taxi or the Maxim car (i.e. like Grab) from the Hotel or use the air con buses or jeepneys.
Hotel is a lovely decor and is clean. Rooms are a good size beds are very comfortable bathrooms are always cleaned. Room cleaning is done each day.
Front desk staff always helpful with any enquiry I made.
Breakfast is adequate. At the moment there are renovations going, so the actual dining room is closed so breakfast and dinner service is provided through their cafe on the ground floor adjacent to reception. Also under renovations is the gym and the sky deck on the roof. One thing that was a little strange is that I had to contact the front desk every 72 hours to get the Wi-Fi reconnected and have a new password developed which I thought was a bit strange. But overall, I'd say this hotel is a real nice place to stay in Bacolod as it is centrally located in the city.

10/10

Exceptional

20 Mar 2025

Christopher Loyd S

The room is great and comfortable and clean the staff are approachable. The price is worth it. I recommend this place

Leisure Partner

10/10

Exceptional

27 Feb 2025

Charisse Joy

Everything was great except the coffee provided in the room when we used it was hard and it’s like an old one.

10/10

Exceptional

14 Feb 2025

James

Wonderful Stay!

We recently enjoyed a wonderful stay at Stonehill Suites.

From the moment we arrived, the reception staff were incredibly kind, attentive, and accommodating. They made us feel welcome right away. The room we were initially given was spacious and featured a comfortable bed with plenty of storage options, which we really appreciated.

When it became necessary for us to be relocated, the reception team responded quickly and efficiently, providing us with another excellent room that met all our needs. Their professionalism and prompt service made a potentially stressful situation seamless, and we were delighted with the new room.

The food and beverage staff were also outstanding. Both the breakfast and dinner teams went above and beyond to ensure that my wife's dietary restrictions were addressed. We were grateful for their attentiveness, and we enjoyed many tasty dishes during our meals.

Additionally, the housekeeping staff was meticulous, keeping our room tidy and assisting with laundry and other requests, which added to our comfort.

While the hotel could benefit from some maintenance updates, the outstanding service from the staff made our stay truly memorable. We highly recommend Stonehill Suites to anyone looking for a welcoming atmosphere paired with exceptional hospitality.

Partner

8/10

Excellent

23 Jan 2025

Aaron

We had a small issue with our AC the first night but they were happy to move us to a new room to accommodate us. There were a few areas of the hotel that were maybe under construction/renovation, but overall it was very nice and the staff were great!

Leisure Partner

6/10

Pleasant

12 Jan 2025

Verified traveler

When we got there, i was having a very bad day, lost price of flight and room in manila, as somehow our bioking got changed and our loss.
I needed a drink in the bar and chat with strangers to calm down
Booking in, the said the bar and shy lounge was not avaliable, thats what i needed. I saidvit was in the listing, if the can not provide i want my money back so i can go elsewhere, they said no.
I agreed to a bottle of wine and a piece of cake, but in a quiet room was hell, i needed someone to chat
We moved to the room then, upon inspection there was a dead cockroach under the chair, not what i needed to see.
Later after 10pm, the bar was available, went for a drink, was also alone in there.
The staff did what was needed to get me to stay and were nice, but dead bugs in roon, patio door kept getting stuck and horrible pizza, i gave it this rating

Partner

10/10

Exceptional

19 Aug 2024

John

Close to Lacson street with access to major malls and Starbucks 1 block away. Little mixup on checking in. But Kim made it right

Leisure Family

10/10

Exceptional

26 Jun 2024

Safary

Staff very friendly and very helpful.

Leisure Self

6/10

Pleasant

04 Jun 2024

Jones

The room didn’t meet expectations that pictures on Expedia showed. It was much less than we expected in reference to the bed , lack of chairs in room, lack of table in room.

Leisure Family

10/10

Exceptional

09 May 2024

Josh

Rooms were clean and staff was excellent

Business_and_leisure Friends

8/10

Excellent

05 May 2024

Joseph

Nice hotel

Leisure Self

10/10

Exceptional

29 Apr 2024

Petronila

It's centrally located

Leisure Self

10/10

Exceptional

22 Apr 2024

Michael

Outstanding property with a great staff and good food. There is no pool and parking is limited.

Leisure Family

8/10

Excellent

10 Apr 2024

Eddie

Quiet

Business Self

10/10

Exceptional

01 Apr 2024

Margrey

Would definitely stay again! Convenience and Location

10/10

Exceptional

27 Mar 2024

Francis

Worth it!

Leisure Self

8/10

Excellent

02 Mar 2024

Adam

We had such a mixed experience at this hotel, it was hard to give it an accurate review. However, let me give you the pros and cons:

First, we booked the Presidential Suite for 4 nights. It is a beautiful large room with floor to ceiling windows on 2 sides.

Room Pros: Spectacularly comfortable bed, beautifully decorated rooms, comfortable sofa and chairs. Loved the room.

Room Cons: I wish hotels gave you wash cloths, and a box of tissue paper. This room had neither. But the big con was the noise from the hallway, it would echo down the tiles from the end of the hall and felt like people were standing in our sitting room yelling at us. Very noisy from internal sounds, not from street sounds.

Hotel Pros: We told the hotel that we were going to be doing a prenup photo shoot in the room, and they were so accommodating for the makeup people and photographers, and let us use the room, the hallway, and the sky lounge. We were so thankful for how kind and helpful they were, and the photo shoot went amazing. Also, the parking was smooth and easy, and the staff were so friendly and helpful and every interaction with staff except for 1 was amazing and made us feel good.

Hotel Cons: The 1 bad interaction was with the breakfast in the sky lounge. We showed up the second day for breakfast, and the guy there said just get whatever food we can. All we could find was 4 pieces cold bacon, cold rice, a couple of old buns. It was horrible - we left and ate out !

Leisure Partner

10/10

Exceptional

28 Dec 2023

Aileen

We love this hotel and it’s probably one of our favorite stays in the city. Room is nice and staff is friendly. Breakfast was also good. We will stay here again.

Leisure Partner

8/10

Excellent

23 Dec 2023

stephanie

People are nice and hospitable.

Leisure Family

4/10

Poor

30 Jun 2023

Glenda

It is close to everything, but the property is poorly built. The AC is oversized and doesn't regulate, floor tiles are moving, doors have gaps and noise get into, outlets are loose, moisture and mildew are present, no ac in hallway and upper lobby, smells bad and dirty. This property could have been built better for half the cost of labor and materials. It looks good on pic, but once you stayed you would not want to come back again.

Partner

10/10

Exceptional

08 Feb 2023

Kenneth

Well appointed rooms and outstanding service

Leisure Self

10/10

Exceptional

27 Jan 2023

Gwendolyn

Love the entrance.
Property well kept.
Great place to stay.
Highly recommended

Business_and_leisure Family

10/10

Exceptional

19 Jan 2023

Jonathan

Stay here!

Very nice hotel. I would definitely stay there again. Thank you staff!

Friends_and_family Family

6/10

Pleasant

17 Jan 2023

Robert

The main lobby and each floor lobby was very nice. The staff was also quite friendly. Unfortunately there were many more things that certainly did not live up to expectations. I had two rooms there simultaneously. One room there were no issues other than visible signs of mold or mildew in the shower area. The other room had several issues.

The room constantly smelled of mold or mildew. There was visible mold or mildew in the showers. After showering at night there was still standing water in the shower the next morning. The gym did not look like the pictures on the website and most of the equipment didn't work. The breakfast buffet paled in comparison to other hotels I have stayed at in Bacolod. The rooms were noisy. My expectations I had based on recommendations from friends and family were overestimated. I will choose different accommodations from now on.

Leisure Family

2/10

Poor

05 Oct 2022

Matthew J

Be warned!

Due to flight problems with Cebu Pacific, I was unable to make my flight and had to sleep in the airport overnight. Because of this, I wasn't able to make my connection and therefore wouldn't make the time for the hotel. I messaged them 2 days in advance to let them know and they said there's nothing they can do. They couldn't reschedule. It wouldn't refund me nothing. So here I am out of money for two rooms. Three nights each.
They would not help at all.

Self

8/10

Excellent

27 Sep 2022

Trish

Everything's great but there's an opportunity to improve internet connection/speed. Thank you.

Business_and_leisure Self

8/10

Excellent

07 Feb 2022

MARY ANNE

I like the friendly staff . The room was clean and the water is strong in the flow.
I did not like the location, surroundings , very inconvenient in terms of transportation. Food was just average. The door bangs loudly when someone next door closed it that it startles you.
There was a roofdeck party the first night I was there and the music was soo noisy it woke me up. I had to call the receptionist downstairs to lower the music sound as guests are also there to sleep.

Business Self

10/10

Exceptional

07 Apr 2021

Verified traveler

My wife likes the clean modern rooms and says that she will not be happy if we stay anywhere else in Bacolod

Leisure Family

10/10

Exceptional

19 Jul 2020

Carmela

Great service over all! Very friendly and accommodating staff!

Friends_and_family Family

10/10

Exceptional

12 Mar 2020

hugh

Really impressed with the design, the overall cleanliness and the good. Highly recommend this establishment.

Partner

8/10

Excellent

05 Mar 2020

Verified traveler

The hotel has good aesthetics and fine taste. Generally, staff was very good (front desk) although the ones in the dining area for breakfast need to be more attentive to customers. They are talking among themselves leaving customers unattended and when they do, service takes long...

Friends_and_family Family

8/10

Excellent

13 Feb 2020

Rene

I was upgraded to a very spacious room because the room that was assigned to me initially was next to a function room with people that were very noisy. Thank you for the upgrade! It property has the amenities that a light traveller like me need.The shower was decent. I did not use the rain shower because it did not really work as such. I asked the front desk to fix the issue but the maintenance guy must have increased the pressure instead. The hand held shower worked just fine anyway. It has a very limited parking space. You'll be lucky to find an empty space after a long day of driving. Breakfast buffet has very limited choices. Nothing in comparison to the competition across Lacson Street. Overall, my stay was good! I can see myself (including my family) staying in this hotel again in my future visit(s) to Bacolod City.

Friends_and_family Family

10/10

Exceptional

31 Jan 2020

Verified traveler

We love the interior design of this hotel very impressive. Our suite is very spacious. Ample closet space and nice sitting area. Bathroom space is good, hot water is the way it should be. The towels and toiletries always sufficient, we do not have to call unlike other hotels. Bed was comfortable including the pillows. Air Conditioning was excellent. Free Wifi was a plus. The best part was the Breakfast. Everything was delicious especially the Ube Pandesal, my first time to try this flavor. I actually looked up the recipe and baked some as soon as we got back in the states. All the servers in the restaurant were attentive, excellent customer service. When we go back to visit, we will see you all again. We had a wonderful stay!!!

Friends_and_family Partner

8/10

Excellent

29 Jan 2020

Megan

Krystal at the front desk was very helpful Breakfast could be healthier and more options could be added instead of fried snacks offered early morning .Water bottles should be sold at minimum price instead of a dollar each for the smallest bottle .

Leisure Family

10/10

Exceptional

20 Jan 2020

RaynaldI

Nothing unique. Everything was just perfect. Our room was spacious, very clean, well supplied with all the usual amenities. The staff was very courteous and helpful. The food at the rooftop restaurant was very good. It is supposed to open at 6 AM, but at 6:40, they were still completing the breakfast setup. Not a big problem.

Friends_and_family Partner

8/10

Excellent

18 Jan 2020

Verified traveler

Great location in a good area. Down side .no valet parking.

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

Verified traveler

New years eve

Hotel staff was great. Only problem is parking.

Partner

8/10

Excellent

28 Oct 2019

Verified traveler

There was no WIFI inside our room. We had to go out of the lobby for the WIFI services. Food needs improvement. But our room was very nice, comfortable, spacious and interiors were modern and savvy.

Leisure Partner