Palmas Del Mar Conference Resort Hotel

Philippines , Negros Occidental
BACÓLOD (NEGROS OCCIDENTAL), J R Torres Avenue
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20 reviews shown

2/10

Poor

08 May 2026

geneva

When we got checked in, the toilet wasn’t flushing, the phone isn’t working, when we locked the door because we have to go out, they said they have no key that works.

We rented 2 rooms good for 6 each but they only gave us 2 cups.

When we ate out, the manager had a bad attitude toward us.

The staffs are trying their best to help us but their boss is terrible. There’s oveall problem with the system.

8/10

Excellent

07 Feb 2026

John

The resort itself is picturesque but deep down it needs some renovations especially in the rooms .
I got to stay in 4 different rooms over a 3 weeks there & all but the final room had issues of one kind or another.
The staff are very friendly and that was the standcout of my visit there .

Leisure Self

2/10

Poor

13 Jan 2026

Gena

Rooms are very small. Staff are not friendly at all. We will never go back there again. Don’t waste your time and energy.

Leisure Family

8/10

Excellent

22 Nov 2025

Nancy

Maintenance of the surrounding property, presence of dogs in the dinning area outside and staff feeding them.

Leisure Family

6/10

Pleasant

21 Sep 2025

Jason

Seemed outdated but it depends on your definition. Room selection was difficult and unclear so be careful or call for exact description. Adequate for the area but plan on eating and staying put after arrival. Recommended max stay 2 nights. The biggest positive is there are no other options. We were staging for an outbound flight and so that’s the best use case. Eat, swim and relax before your travel.

Leisure Partner

4/10

Poor

02 Sep 2025

Randy

There were small ants everywhere. Dining area was closed

Leisure Partner

8/10

Excellent

27 Jul 2025

Julie Mar

Nice area. Good pool. Over all - 4 rating.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Dexie

We arrived late and check out really early but all I noticed is that the room we stayed in has a lot of mosquitoes and has a lingering smell.

Leisure Family

8/10

Excellent

14 Mar 2025

Joe

Serinity property has lots of flowers trees and gardens. Very relaxing. Just need upgrade on bathroom. Very friendly staff

10/10

Exceptional

12 Mar 2025

Miriam

place was clean and safe.

4/10

Poor

09 Dec 2024

Leora

Won't be back

We have stayed here before and it seems to have gone downhill. The grounds were good but the room was less than expected based on the pictures. The staff were friendly but inefficient. Our room was never cleaned and we had to call and ask for tissue for the CR and for fresh towels. Beds were not made and garbage wasnt emptied. And the free breakfast was a joke - a hot dog or canned ham or some such with 1 egg and garlic rice. Expected a buffet or at least enough to eat.

Partner

2/10

Poor

08 Mar 2021

Verified traveler

They advertised free Wi-Fi which is one of the critical requirements for me to pick a resort. But when I got there I found out that there wi-fi was turned off indefinitely and they acted like it was nothing. I work a lot, and vacations are really important to me. But because of my business I can't really take off for a vacation if I can't connect via Wi-Fi.

Friends_and_family Family

4/10

Poor

14 Feb 2021

Gary

Rooms disappointing and over priced

They couldn’t find our booking, had to change the air conditioning as not working. Shower not working at all. All the bedding was clean but very musty. No free breakfast which was included in the price. Their kitchen was closed. Very disappointed in our room. Apart from that the place was lovely and clean great location. 3 swimming pools each with a lifeguard and the staff very friendly. Just need to do maintenance on their rooms and cleaning. No offer of discount either. We over paid as the costs were a lot cheaper at site.

Friends_and_family Family

4/10

Poor

11 Mar 2020

Verified traveler

Nice place. Good staff. The pool was nice. Enjoyed the bar

Friends_and_family Partner

8/10

Excellent

19 Feb 2020

ALAN

Heart of the city

Very congested area. Service was adequate. Breakfast was very good.

Friends_and_family Friends

2/10

Poor

07 Feb 2020

Verified traveler

Not an attractive property

The room had a four panel folding door for the washroom. This door was broken and could not be closed or opened.
Maintenance could not fix it. In addition to the door issue, the room was not properly prepared - no toilet paper etc. Eventually we were moved to a better room. However, based on the condition of the overall property we did not stay, even though we could not recover our money.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2020

Jesus Cesar

superb

Friends_and_family Family

10/10

Exceptional

09 Dec 2019

Charles

Great place food 👎