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Accommodation only. Meals are usually not included.
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9.2/10Excellent809 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.0/10 9.0
Location8.0/10 8.0
Neighborhood8.8/10 8.8
Amenities9.2/10 9.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About hb Xalapa
Located in Xalapa's business district, the HB Xalapa hotel offers convenient access to key attractions. Enjoy a refreshing dip in the outdoor pool, relax on the terrace or in the garden, and savor a meal at the on-site restaurant, or take advantage of room service during limited hours.
Stay connected with complimentary Wi-Fi, and enjoy the convenience of amenities such as a computer station, complimentary newspapers, and dry cleaning/laundry services. Each of the 90 air-conditioned guestrooms features cable programming, a safe, and a desk.
The hotel is a short drive from the Interactive Museum of Xalapa (MIX), the Xalapa Gallery of Contemporary Art, San Jose Church, and the Diego Rivera Center.
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Located in Xalapa, HB Xalapa is in the business district, within a 5-minute drive of Interactive Museum of Xalapa (MIX) and Xalapa Gallery of Contemporary Art. This hotel is 1.5 mi (2.4 km) from San Jose Church and 1.5 mi (2.4 km) from Diego Rivera Center.
Make yourself at home in one of the 90 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Parking height restrictions apply
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Pool access available from 9:00 AM to 7:00 PM.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 195 for adults and MXN 145 for children
- Pet deposit: MXN 1500 per stay
- Pet fee: MXN 500 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Interactive Museum of Xalapa (MIX)
1.1 km / 0.7 mi
Plaza Las Animas Mall
1.5 km / 0.9 mi
Xalapa University
1.8 km / 1.1 mi
Hospital Angeles Xalapa
2.2 km / 1.4 mi
Xalapa Gallery of Contemporary Art
2.3 km / 1.4 mi
San Jose Church
2.5 km / 1.5 mi
Diego Rivera Center
2.5 km / 1.5 mi
Plaza Las Americas Mall
2.6 km / 1.6 mi
Los Berros Park
2.9 km / 1.8 mi
Big Bola Casino
3.1 km / 1.9 mi
University of Latin America
3.2 km / 2 mi
Xalapeno Stadium
3.4 km / 2.1 mi
Cave of Orchids
3.6 km / 2.2 mi
Los Lagos
3.6 km / 2.3 mi
Callejón del Diamante
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2007
- Year of most recent renovation: 2024
- Total number of rooms: 90
- Number of floors (main building): 6
- Single rooms: 17
- Twin rooms: 60
- Junior suites: 12
- Accessible rooms: 1
- hotel
- American Express
- MasterCard
- Visa
Show 62 more facilities & services
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Beach
- Golf course
- Entertainment Area
- Large pets allowed (over 5 kg)Extra charge
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international callsExtra charge
- Secure parking
- Valet parking
- Room service
- Laundry service
- LaunderetteExtra charge
- Babysitting serviceExtra charge
- Bellboy service
- Smoke detector: 90
- Lift access
- Garden
- Terrace
- Sun terrace
- Newspapers
- Luggage room
- Dining area: 1
- Clothes dryer
- Towels and bed linen
- CaféExtra charge
- Bar
- Restaurant
- Poolside snack barExtra charge
- Banquet hallExtra charge
- Air conditioning in Restaurant
- Conference room
- Meeting room
- ProjectorExtra charge
- Business centre
- Audio-visual equipment rentalExtra charge
- Sun loungers
- Parasols
- Solarium
- Breakfast
- Breakfast buffet
- Continental breakfast
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- À la carte dinnerExtra charge
- Snacks
- Children get free accommodation, meals payable on the spot
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 16 m²JSU.ST-2
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Garden
- Children share the bed with parents
- Smoke detector
- Cable TV
- Satellite TV
- Trouser press
- Make-up mirror
- Desk
Show all 22 amenities
- Toiletries
- Extra beds on demand
- Cot on demand
- Pillow menu
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub or Shower allocation on arrival: 15
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
JUNIOR SUITE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-2
Room amenities
- Garden
- Children share the bed with parents
- Smoke detector
- Cable TV
- Satellite TV
- Trouser press
- Make-up mirror
- Desk
- Toiletries
- Extra beds on demand
- Cot on demand
- Pillow menu
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Bathtub or Shower allocation on arrival: 15
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 15 m²DBL.ST-2
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Toiletries
- Cot on demand
- Pillow menu
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Balcony
Show all 22 amenities
- Trouser press
- Satellite TV
- Cable TV
- Smoke detector
- Children share the bed with parents
- TV
- Hairdryer
- Bathtub or Shower allocation on arrival: 15
- Make-up mirror
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-2
Room amenities
- Desk
- Toiletries
- Cot on demand
- Pillow menu
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Balcony
- Trouser press
- Satellite TV
- Cable TV
- Smoke detector
- Children share the bed with parents
- TV
- Hairdryer
- Bathtub or Shower allocation on arrival: 15
- Make-up mirror
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 14 m²SGL.ST
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Balcony
- Wheelchair-accessible
- Wi-fi
- Desk
- Toiletries
- Extra beds on demand
- Cot on demand
Show all 14 amenities
- Bathtub or Shower allocation on arrival: 15
- Hairdryer
- TV
- Safe
- Children share the bed with parents
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
SINGLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Room amenities
- Individually adjustable air conditioning
- Balcony
- Wheelchair-accessible
- Wi-fi
- Desk
- Toiletries
- Extra beds on demand
- Cot on demand
- Bathtub or Shower allocation on arrival: 15
- Hairdryer
- TV
- Safe
- Children share the bed with parents
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 15 m²JSU.ST-3
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
JUNIOR SUITE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-3
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityhb Xalapa
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about hb Xalapa
100
reviews shown
Ward
all good
Francisco
Magnífica ubicación y rica comida , el personal de limpieza súper servicial, gracias!!!
Adán Hernández
Totalmente satisfecho
Leobardo
Location and overall cleanliness of the property
Maria
Great staff and service.
Sandra
Clean, spacious room
Maria
Mainly, it is close to CAXA, public transportation is available 24/7 and safe.
Staff is very amicable and ready to help.
Staff is very amicable and ready to help.
Jorge
Totalmente recomendable
Carlos
Very clean & very upscale for the price
Iván
Buen lugar para dormir y ya
Ilse
Tener una mejor organización a la hora del buffet
JULIO
Restaurant service is a disaster and food quality is bad
JULIO
Restaurant Service is a disaster and the good quality is bad
Jane
The location is convenient and the hotel is up to date
Rhona
Excellent hotel and staff
I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.
Humberto
They not have refrigerator o ice machine there wasn’t in the restaurant
Griselda
The hotel is cleaned, the food and prices are good. Staff very friendly
Sofia
Excelente servicio, me volveré a hospedar ahí todas las veces que visite Xalapa.
Lorena
The elevator was not working or it would go down to the bottom level without taking you to your floor.
Andres
I’m happy very clean and principal cheaper
Ariana
Good
Very clean annd confortable
Claudia
Excelente acceso a vías importantes.
Hotel muy bien localizado, con fácil acceso a vías importantes. Muy cómodo y con lo necesario para disfrutar la estancia.
Aldo
I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue...
Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door.
Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous.
I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.
Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door.
Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous.
I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.
Griselda
I did not like the lack of enthusiasm to promote tourism in the state. I arrived on a Thursday and I called the front desk to change the light in the bathroom on Sunday, I left almost a week later (Wednesday) morning and the light was still burned out.
Jesus
Excellent business class option. No luxury just clean, convenient, good location and good service.
Verified traveler
Personnel was very attentive. Nicely decorated for Day of the Dead festivities.
Jais
We lost properties when cleaning room was made.
They take off the sheets from the matress and our properties gone with them!!!...
Poor profesionalism with the staff.
They take off the sheets from the matress and our properties gone with them!!!...
Poor profesionalism with the staff.
Judith
Where to go in Jalapa
Nice clean hotel. Ask for a quiet room as some overlook the highway.
juan gonzalez
I always love this hotel good location and excellent breakfast ..will be nice to add in the rate the breakfast thank you
Business
Great Location, staff not so friendly.
Nice hotel right on the entrance of Jalapa. In the main avenue. Easy access. Clean, nice rooms. Just ask for a room not facing the highway, since it´s kind of noisy.
Staff are OK but could use more attention. It took like 10 minutes to get a room, even i was the only checking in. Since paid with Expedia, did not opened a voucher nor credit. Then did some local calls. Could do it my self, had to ask front desk. They did the call one day. Next day they said no and asked me for a credit since each call was about 3 pesos (like 3 cents US). Confusing to me.
Despite that i would stay there again, since it´s clean, nice and with great location.
Staff are OK but could use more attention. It took like 10 minutes to get a room, even i was the only checking in. Since paid with Expedia, did not opened a voucher nor credit. Then did some local calls. Could do it my self, had to ask front desk. They did the call one day. Next day they said no and asked me for a credit since each call was about 3 pesos (like 3 cents US). Confusing to me.
Despite that i would stay there again, since it´s clean, nice and with great location.
juan gonzalez
always nice hotel
always I like to stay in this hotel because the people who work always look after your needs
Verified traveler
very nice hotel and comfortable
well this hotel is very comfortable clean and the breakfast was very good and there is lady making you eggs the way you like that is what make special you stay, but this will better if the breakfast is include in the rate that will a good buy to stay.
Verified traveler
very good breakfast
nice hotel close to big mall and lot good restaurants but for the rate I paid breakfast should be include
rafael jose
Todo bien
Fabiola
Nos encontramos con la sorpresa de que aunque la aplicación diga que incluye desayuno, llegando al hotel nos dijeron que no lo incluye, que solo haciéndolo directamente la reservación en el hotel
JESUS NEIL
En el hotel cuentan con 2 estaciones de carga eléctrica y tienen adaptador en caso de que el vehículo no sea compatible. La recarga es sin costo al ser huésped.
Gaby
Fue un muy buen lugar para pasar una noche, desafortunadamente no nos pudimos quedar a desayunar pero por la cantidad de personas que vi en el restaurante debe ser buenísimo
MARCO POLO
Limpieza y atención
Rodrigo
No me respetaron la reservación a pesar que ya se había cobrado, el personas ineficiente me cobró dos veces
ANA LUZ
Atención amable por parte de valet parking, recepción, estacionamiento, limpieza y restaurante. Habitación amplia y con tina. Recomiendo hoteles hb, ya conocimos el.de Veracruz, el de Córdoba y Xalapa. Si hubiera algo que mejorar la tv no tuvo señal durante la estancia. Quizá para algunos huéspedes sea importante.
Aaron
Estacionamiento con valet parking, la habitación súper limpia, buenas almohadas, desayuno equis.
Martha
Buen servicio y atención
Manuel
Me gusta en si el hotel,estacionamiento techado, alimentación buenos precios,
Pero alguien abrió la habitación sin tocar y se fue rápido, y la habitación le faltó aseo
Pero alguien abrió la habitación sin tocar y se fue rápido, y la habitación le faltó aseo
Bruno Kevin
El hotel está muy muy lindo. La gente fue amable. Lo que no me encantó es que la toma de baño tenía una fuga al parecer pues nunca se llenó, se quedaba a menos de la mitad. La alberca tenía un montón de insectos muertos :(, se ve que ese día por la mañana no la limpiaron.
Alice
Excelente atención del personal, habitación en buenas condiciones amplias y limpias
Julio Agustín
Todo
Lorenzo
Hotel bien ubicado, cerca de todos los puntos de interés de la zona, limpio, estacionamiento techado y con servicio de valet parking, restaurant agradable y la comida buena y de precio accesible.
Todo el personal muy amable y servicial.
Todo el personal muy amable y servicial.
Martin
Muy buen lugar
Rafael
Excelente
Adolfo
Hotel bien ubicado, limpio, personal atento y servicial, lo único de comentar es su estacionamiento, que llega en un momento a ser insuficiente y su ingreso es peligroso, ya que se tiene que parar sobre una avenida muy transitada para ingresar y entregar el vehículo al valet parking.
José Eugenio
Todo bien, buena opción
Rafael
La propiedad se encuentra en buenas condiciones muy útil para un viaje de negocios o estancias familiares. Buena atención
Mayra Yasmin
Habitación limpia, servicio excelente
karla Yolanda
Todo muy bien!!!
El desayuno delicioso
El desayuno delicioso
Imelda
Me hubiera gustado variedad de bebidas en el bar. Piñas coladas, mojitos, drinks, etc
Patricia
Muy bien todo
Claudio
Hola solo estuve una noche pero me pareció muy buena opción ya que me entregaron la habitación a la 1 de la tarde sin ningún inconveniente en el check in, me aloje en la habitación con matrimonial doble estuve con mi esposa mi suegra y mi bebe de 5 meses para la cual pedí una cuna la cual me resulto muy útil y mi hija durmió de maravilla.
los accesos con auto al estacionamiento y al lobbie son muy bueno se nota la limpieza y mantenimiento de las instalaciones en general muy bien.
Punto deseable para que mi estancia estuviese al 100% incluir el desayuno y el cambio de la regadera del baño pues de repente denotaba salir poca agua de la misma pero mas por confort por que no afecto el poder bañarme correctamente.
Volvería a escoger este hotel para futuras visitas de uno o mas días. a mi familia le encanto.
los accesos con auto al estacionamiento y al lobbie son muy bueno se nota la limpieza y mantenimiento de las instalaciones en general muy bien.
Punto deseable para que mi estancia estuviese al 100% incluir el desayuno y el cambio de la regadera del baño pues de repente denotaba salir poca agua de la misma pero mas por confort por que no afecto el poder bañarme correctamente.
Volvería a escoger este hotel para futuras visitas de uno o mas días. a mi familia le encanto.
Kevin
Todo excelente, servicio muy bueno,
Josué
Habitaciones súper limpias
Marcos
La habitación amplia y confortable
José Eugenio
Todo bien
José Eugenio
Todo bien
José Eugenio
Todo bien
Eugenio
Todo bien
José Eugenio
Todo bien
Eugenio
Todo bien
José Eugenio
Todo bien
José Eugenio
Todo bien
José Eugenio
Todo bien
Jenny
Precios acuerdo a las instalaciones, solamente el espacio de la regadera muy pequeño.
Hector Antonio
Dos días no dejaron toallas chicas para el baño
Erandi
Buena atención
Jorge
Excelente hotel, lo recomiendo al 100! Todo limpio y en orden. La gente muy amable
Alejandra
Todo bien
Luis Arturo
La habitación está limpia y el desayuno buffet es bueno
Efren
Excelente hotel
Relación calidad precio
Relación calidad precio
Juan Jose
Buena habitación y muy amable el personal
Francisco
Muy servicial
Ever
Seria genial la alberca fuera climatizada, nos toco una entrada de frente frio asi que ni pensarlo en entrar.
Carlos Manuel
Es un hotel de fácil acceso, cerca de CAXA. Limpio y cómodo. Las habitaciones amplias. El restaurante muy bueno.
TOMAS CARLOS FLORES
Habitaciones limpias cómodas , excelente trato de todo el personal en general
Alejandro
Ubicación conveniente,limpio y con personal muy amable
ARTURO
Servicio y limpieza excepcional
Lic
Muy amables todo
Jose Luis
Si
Omar
La comida
Or
Habitación muy cómoda, limpia y el personal muy amable
Gloria
Muy bien
Monica
Habitaciones limpias, buena comida en el restaurante, personal amable
Dinora
Buen lugar para quedarse. Es tranquilo, amplio y limpio. Buena relación precio-calidad.
Ruben
Todo está excelente la verdad sólo el elevador si funciona pero no marca bien le das para arriba y te manda para abajo y viseversa
Ana María
El personal es muy amable, la comida deliciosa! Recomiendo mucho los plátanos fritos 😋
Unspecified
Excelente hsbitacion, pulcra, impecable.
Alfredo
Todo lo tenían preparado y los cuartos están impecable
Esther
Siempre muy atentos
Ramses
Muy bien
Angie
El hotel está impecable y la habitación muy cómoda
Fernando
Un hotel con muy buena ubicación y 100 por ciento recomendado
Julio César
Excelente relación calidad/precio. Personal amable. Ubicación ideal si vas en auto.
Marco Antonio
Todo bien
Location & surroundings
hb Xalapa
Av. Lázaro Cárdenas, 9, Xalapa, Mexico
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