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City Express by Marriott Xalapa

Xalapa · Mexico

Blvd. Cristobal ColónView location

8.6/10Excellent719 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.4/108.4
Condition8.6/108.6
Location8.4/108.4
Neighborhood9.0/109.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express by Marriott Xalapa

Stay at the City Express by Marriott Xalapa and be within a 10-minute walk of Xalapa University and Big Bola Casino. This hotel is conveniently located near Plaza Las Animas Mall (1 km) and Hospital Angeles Xalapa (2. 5 km).

Enjoy amenities such as a fitness center, complimentary Wi-Fi, and a TV in the common area. Additional amenities include a reception hall and a vending machine. Relax in one of the 126 air-conditioned rooms featuring flat-screen TVs, complimentary wired and wireless internet access, and cable programming.

Bathrooms include showers and complimentary toiletries. Conveniences such as phones, desks, and daily housekeeping are also provided. Take advantage of room service during limited hours, and enjoy a complimentary continental breakfast served daily from 6:00 AM to 9:00 AM.

Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self-parking is available onsite. Xalapa, Veracruz (JAL-El Lencero) Airport is 13. 3 km from the hotel.

Read more about this hotelShow less

With a stay at City Express by Marriott Xalapa in Xalapa, you'll be within a 10-minute walk of Xalapa University and Plaza Las Americas Mall. This hotel is 0.6 mi (1 km) from Plaza Las Animas Mall and 1.6 mi (2.5 km) from Hospital Angeles Xalapa.

Make yourself at home in one of the 126 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Big Bola Casino 0.6 km / 0.4 mi
Xalapa University 0.6 km / 0.4 mi
Plaza Las Americas Mall 0.8 km / 0.5 mi
Plaza Las Animas Mall 0.9 km / 0.5 mi
Hospital Angeles Xalapa 0.9 km / 0.5 mi
Power Center Xanat 2 km / 1.2 mi
Interactive Museum of Xalapa (MIX) 2.5 km / 1.6 mi
Xalapa Gallery of Contemporary Art 4.8 km / 3 mi
San Jose Church 5 km / 3.1 mi
Diego Rivera Center 5.1 km / 3.1 mi
Los Berros Park 5.6 km / 3.5 mi
Callejón del Diamante 5.6 km / 3.5 mi
Xalapeno Stadium 5.6 km / 3.5 mi
Los Lagos 5.7 km / 3.5 mi
University of Latin America 5.7 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 126
  • Number of floors (main building): 6
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 21 more facilities & services
  • Mobile phone coverage
  • Wired InternetExtra charge
  • Wi-fiExtra charge
  • Room service
  • Laundry service
  • Launderette
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Bicycle storage
  • Luggage room
  • Conference room
  • Meeting room
  • Business centre
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 18 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable8 photos

    City Express by Marriott Xalapa

    DOUBLE TWO DOUBLE BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Internet access
    • TV
    • Direct dial telephone
    • Shower
    • Housekeeping
    • Toiletries
    • Bathroom
    • Desk
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    City Express by Marriott Xalapa

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Direct dial telephone
    • TV
    • Bathroom
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-2

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 18 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable8 photos

    City Express by Marriott Xalapa

    DOUBLE QUEEN SIZE BED

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Internet access
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 18 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable7 photos

    City Express by Marriott Xalapa

    SUITE QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Direct dial telephone
    • Shower
    • Bathroom
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Internet access
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 18 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    City Express by Marriott Xalapa

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Individually adjustable heating
    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    City Express by Marriott Xalapa

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express by Marriott Xalapa

8.6
Excellent
719 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.6 /10
Location
8.4 /10
Neighborhood
9.0 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
13 Jul 2026
Royce
The staff was very nice, breakfast was great, the rooms were clean. Nice location!
Family_with_children
2/10
Poor
31 May 2026
Leslie
Creo que el hotel debe mejorar mucho en la atencion al cliente, desde que llegamos al hotel el dia 29 de mayo a hacer la check-in no nos explicaron nada, solo nos dieron las llaves de la habitatio sin explicar nada, preguntamos si era possible hacer el check-out a las 3 pm porque en la web de Expidia nos autorizo 2 horas mas y nos dijeron que Expidia le da informacion erronea a los clientes y estaba en contra de las politicas del hotel, a tanto insistir de pedir el check-out tardio dijeron que si pero solo seria por 1 hora mas, es decir la salida a las 2pm del 31 de mayo y todavia nos escriben de recepcion a la 1:15 pm para que abandonaramos el hotel o si queriamos reservar una noche mas, demonstrando la falta de communication del personal del hotel y sus superiors, deben ser mas cuidadosos con eso. No recomiendo el hotel, creo que no se ajusta el servicio del personal ni la calidad del hotel para el precio que ofrecen por noche
Friends
2/10
Poor
30 Nov 2025
Laura
My stay was not at all what I expected, especially coming from a hotel with Marriott's backing. The rooms smelled musty, and every time they went to \"clean\" the room, the housekeeping staff turned off the air conditioning, which only made the musty smell stronger. There were never any towels in the room after cleaning. I had to wait more than eight hours for them to be washed and put back in the room. If I needed towels, I had to wait for them to be washed and dried. On the day of check-in (four days prior), I tried to make a change to my reservation, but because I was an Expedia customer, they wouldn't help me. The noise late at night was terrible, and no matter how much we asked them to do something about it, they never helped. It was impossible to sleep. Overall, my stay left much to be desired. I've never stayed in a hotel that didn't have towels available during the day or even extra blankets for guests. There is no telephone in the rooms and every time I needed something (towels for example) I had to go down to reception to ask for it.
Leisure Family
10/10
Exceptional
24 Oct 2025
Felix
Staff was really friendly
10/10
Exceptional
23 Oct 2025
Jorge
La comida estaba excelente
Business_and_leisure Family
8/10
Excellent
22 Jun 2025
Dave
Excellent service and attention... good location and easy access. Comfy!
Business Self
10/10
Exceptional
25 Jan 2025
Julio
Breakfast is awful. I hated the plastic silverware
Leisure Self
10/10
Exceptional
16 Dec 2024
JAIME
Customer Service excellent. The security guard very helpful.
Leisure Family
8/10
Excellent
25 Nov 2024
Rubicelia
N/A
Leisure Self
10/10
Exceptional
30 Oct 2024
ana
Go
6/10
Pleasant
08 Oct 2023
ezequiel
The bed was horrible. It had a horrible smell and was uncomfortable. There were dead bugs in the hall to the room.
Leisure Family_with_children
10/10
Exceptional
04 Sep 2023
Cesar
Excellent location
Business_and_leisure Partner
4/10
Poor
28 Jul 2023
Amelia
The hotel was not what we expected
Leisure Family
10/10
Exceptional
13 May 2023
RENE
Great
8/10
Excellent
08 Oct 2022
WILLIAMS
Personal amable, un buena ubicación, seguro. El desayuno incluido rico y suficiente . El único detalle fue que no cuentan con aspiradora para limpiar los pisos que estaban un poco sucios. Y sería bueno que las ventanas de la habitación se pudieran abrir.
Leisure Partner
8/10
Excellent
08 May 2022
JAIME
Good hotel for price. Quite and safe.
Leisure Friends
8/10
Excellent
27 Apr 2021
Verified traveler
Good for the price.
At the room some corners with mildew alerts for some corrective maintenance needed.
Business_and_leisure Family_with_children
8/10
Excellent
04 Jan 2020
Eduardo

Año nuevo en Xalapa

En general bien, sólo que el baño necesita un extractor. Se acumula mucho la humedad en el cuarto
Friends_and_family Family
6/10
Pleasant
20 Aug 2019
Jorge

Práctico

Práctico, buena opción si vas de paso. No me gusto que el cuarto daba al lobby, mucho ruido durante la mañana. Todo lo demás muy bien.
8/10
Excellent
05 Feb 2019
Verified traveler
the attitude of the cook when serving the food and answer the questions of the guests
8/10
Excellent
30 Oct 2018
Carlos
nice room, good service
Family
8/10
Excellent
03 Sep 2018
Josue Issac

Well located and good for business trip.

We just stayed there in a business trip.
The hotel is well located, since it's on the outskirts of the city to go easier to places, just taking the highway.
The room was clean. Breakfast is barely ok, but you can't expect more on this sort of hotel.
8/10
Excellent
24 Jun 2017
Maria

Wish there was a pool.

It was good.
Family
10/10
Exceptional
08 Oct 2016
Alfonso

Nice

Nice
10/10
Exceptional
11 Aug 2016
Yesenia

Great place to stay

It was a wonderful stay all the staff were very nice and helpful very quiet hotel and secure will be staying here again when I go back to Xalapa veracruz
Family
8/10
Excellent
29 Dec 2015
Verified traveler

Awesome

This is awesome hotel all the way!!!
Partner
4/10
Poor
19 Jul 2026
francisco
El hotel esta bien sin embargo frecuentemente aceptan grupos de adolescentes de equipos de algun deporte y hacen desmanes y patean las puertas y el Personal del Hotel no sabe que hacer ante esos casos que en definitiva insultan y asustan a los huespedes. Prefieren arriesgar su prestigio por unos adolescentes mal educados. Ademas los adolescentes se recargaban en los autos pudiendo dañarlos y el personal tampoco hizo nada
Partner
10/10
Exceptional
19 Jul 2026
David Alejandro
Excelente servicio, muy buena ubicación
8/10
Excellent
18 Jul 2026
Miguel
Habitación cómoda aunque tuvimos un tema con la limpieza de una que nos otorgaron , nos cambiaron de inmediato a una limpia y todo cambió , desayuno sencillo pero suficiente
Estuve solo una noche pero bien
Partner
10/10
Exceptional
16 Jul 2026
Carlos Yair
Excelente y limpia jejejejejeje
Self
8/10
Excellent
16 Jul 2026
Hermila
No había cafetera
10/10
Exceptional
13 Jul 2026
Zaaena Valerio
La segunda habitación que nos dieron estaba bien en orden y limpia, lamentablemente la primera tenía gotera pero inmediatamente el personal de limpieza cuando nos preguntó a qué habitación íbamos y le comentamos nos dijo que esa habitación estaba fuera de servicio, regresamos a recepción y efectivamente la señorita nos cambió la habitación. Muy buena atención buen servicio cómodas instalaciones y el desayuno que incluyen está muy bien.
Business Family
6/10
Pleasant
05 Jul 2026
Ariadna
Ubicación
Family_with_children
10/10
Exceptional
01 Jul 2026
Israel
Todo bien.. muy bonito. Buen desayuno.
Self
10/10
Exceptional
01 Jul 2026
Francisco Ruben
La ubicación también un plus está todo alrededor
Family
10/10
Exceptional
27 Jun 2026
Alan
.
Family
10/10
Exceptional
22 Jun 2026
William Donaldson
En la noche hay unos Restuarantes muy cerca y muy buenos.
Partner
10/10
Exceptional
21 Jun 2026
sussy celia
Totalmente recomendado
10/10
Exceptional
07 Jun 2026
Eddy
Habitación cómoda y muy limpia. El personal muy amable
Self
10/10
Exceptional
30 May 2026
Eliel
El personal muy atento y habitación limpia
Friends_and_family Family
10/10
Exceptional
25 May 2026
Ana Elena
Me gustó mucho la verdad
10/10
Exceptional
24 May 2026
jesus
Habitación limpia y excelente ubicación
Friends_and_family Family
10/10
Exceptional
16 May 2026
Hector M
Gracias
Family_with_children
10/10
Exceptional
16 May 2026
Rogelio
Excelente hotel y muy cómodo
Family
10/10
Exceptional
11 May 2026
ISMAEL
Excelente opción
2/10
Poor
04 May 2026
Stephania
Pésimo servicio, no contestan en recepción, nunca salió agua caliente de la regadera,le dieron mi habitación a otras personas y nos fueron abrir el cuarto, mi reservación aún no estaba lista
8/10
Excellent
04 May 2026
Juan Carlos
las amenidades como el gimnacio es pequeño y los equipos en mal estado, y no tiene picina
Family_with_children
6/10
Pleasant
28 Apr 2026
JOSE ANTONIO
Un ruido infernal en la parte de arriba y nada de comprar ahi
10/10
Exceptional
18 Apr 2026
Ricardo
.
Business
10/10
Exceptional
06 Apr 2026
yovana
Si
8/10
Excellent
31 Mar 2026
Ángel
La habitación limpia, el personal muy amable, fácil de realizar el check in. Buena ubicación.
Self
10/10
Exceptional
12 Mar 2026
Paula
Me gusta la ubicación porque puedo caminar por el puente peatonal a la plaza, camas cómodas y desayuno de buen sabor!
Family_with_children
2/10
Poor
06 Feb 2026
Alfonso
Smart TV that don't work, low water pressure and little hot water, and no working heater for cold nights
Business
10/10
Exceptional
02 Feb 2026
Julia
Habitación muy limpia, muy rico el desayuno y el personal muy amable. Excelente servicio!!
10/10
Exceptional
22 Jan 2026
Julissa
Personal amable , limpieza excelente y buena ubicación para plazas comerciales.
8/10
Excellent
18 Jan 2026
David
La habitación doble estaba confortable, la iluminación más o menos, ya que dejaba pasar algo de luz y no se podía poner parcial la persiana. El desayuno estuvo regular, no había más opciones aparte de proteína, solo huevo
Leisure Partner
8/10
Excellent
18 Jan 2026
marco antonio
Muy limpio y tranquilo a pesar de estar cerca de una avenida principal
Partner
10/10
Exceptional
04 Jan 2026
Ana Lilia
Excelente
Partner
8/10
Excellent
03 Jan 2026
Maris
Las habitaciones son pequeñas
Leisure Family
8/10
Excellent
02 Jan 2026
ELENA
Todo bastante aceptable, el personal amable, la habitación bien así como el desayuno.
Leisure Family
6/10
Pleasant
31 Dec 2025
Montserrat
La habitación olía a drenaje, la ventilación hacía mucho ruido y se oía ruido de las otras habitaciones
La zona de bufet estaba muy pequeña, muy pocas opciones para elegir y los platos y cubiertos eran de plástico
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Alan
La ubicación y disponibilidad
Leisure Family
8/10
Excellent
30 Dec 2025
André
Zimmer sind wie immer sehr sauber.
Sehr freundliches und hilfsbereites Personal.
Leisure Partner
8/10
Excellent
29 Dec 2025
JUAN ANTONIO
el internet mi equipo me deciá que no era un hub protegido.
Self
10/10
Exceptional
27 Dec 2025
Isabel
Habitación limpia, personal amable
Friends_and_family Family
10/10
Exceptional
26 Dec 2025
Elia
El personal muy amable y profesor, la comida excelente, al menos el día que estuve tuvieron buenas opciones vegan, nopalitos y los frijoles tenían el queso aparte, las habitaciones limpias
Leisure Family
6/10
Pleasant
08 Dec 2025
Gloria
El.personal es bastante amable, pero el cuarto no olía bien, la televisión no agarra el wifi y por lo tanto no permite ver apps de streaming, el desayuno muy rico, y en general todo el personal muchas felicidades, por su amabilidad.
Friends_and_family Family
8/10
Excellent
01 Dec 2025
Carlos Manuel
El hotel se encuentra estratégicamente bien localizado en la zona de plaza Américas. Mi habitación estaba limpia y la ropa de cama confortable. Lo malo: la atención de la señorita de recepción mal encarada y sin ninguna muestra de amabilidad; no hay café de cortesía en las habitaciones. De ahí en fuera todo bien.
Friends_and_family Family
6/10
Pleasant
01 Dec 2025
Aris
La habitación
Deberían poner mayor atención en la limpieza, mantenimiento del clima y olor a humedad del baño
Leisure Family
4/10
Poor
28 Nov 2025
CESAR
El aire acondicionado no funcionaba, la televisión tampoco funcionaba. Tenía dos toallas y éramos 3. El chico de servicio subió a checar pero lamentablemente no pudo hacer nada.
Business
10/10
Exceptional
24 Nov 2025
Rosa Iveth
Personal amable, habitación limpia.
Friends_and_family Family
10/10
Exceptional
24 Nov 2025
Erick
impecable la habitación y la atención es excelente
Partner
10/10
Exceptional
21 Nov 2025
Carlos ernesto
TODO EXCELENTE
Friends_and_family Family
2/10
Poor
20 Nov 2025
Jose Gabriel
Tienen TV smart pero desactivadas. Muy mal.
10/10
Exceptional
18 Nov 2025
ALICIA
Todo bien
10/10
Exceptional
18 Nov 2025
Rosa Iveth
Limpieza y comodidad
Friends_and_family Family
10/10
Exceptional
17 Nov 2025
Eduardo
El personal, muy atento muy profesional
10/10
Exceptional
17 Nov 2025
ERIK
En general todo estuvo bien, la forma de reservar y el recibimiento.
Leisure Family
10/10
Exceptional
16 Nov 2025
Joel de Jesús
Buena habitación
Leisure Family_with_children
10/10
Exceptional
01 Nov 2025
Aida
El personal muy atento
Business_and_leisure Self
10/10
Exceptional
06 Oct 2025
maría
Habitación limpia y check in rápido
Leisure Partner
8/10
Excellent
06 Oct 2025
Vianey
Habitaciones limpias un po o pequeñas
Business
10/10
Exceptional
06 Oct 2025
Arlette
Muy bien todo!
Business
10/10
Exceptional
06 Oct 2025
Arlette
Muy bien todo!
Business
10/10
Exceptional
02 Oct 2025
luiz
Todo bien
Business_and_leisure Self
10/10
Exceptional
30 Sep 2025
Emmilia
Muy buen alojamiento, cumplió todo
10/10
Exceptional
27 Sep 2025
Miguel
Buenas
Business
10/10
Exceptional
08 Sep 2025
Dinora
M
8/10
Excellent
07 Sep 2025
Dinora
Me gusta quedarme en las habitaciones que tienen cocina y sofá, ya que la calidad es mayor.
10/10
Exceptional
26 Aug 2025
Eduardo
Un poco más de atención en la recepción
Business_and_leisure Self
10/10
Exceptional
18 Aug 2025
JOSE LUIS
Excelente dervicio
Leisure Family
10/10
Exceptional
16 Aug 2025
JOSE LUIS
Todo excelente el check in rápido y eficiente. Siempre
Leisure Family
8/10
Excellent
11 Aug 2025
Verified traveler
No funcionava el minisplit correctamente
Friends_and_family Family
6/10
Pleasant
08 Aug 2025
Enith

No lo recomiendo

Hotel sin aire acondicionado, sin teléfono en la habitación y sin toallas
Partner
6/10
Pleasant
08 Aug 2025
Enith

Hotel sin aire acondicionado

No sirve el aire acondicionado
En las 6 habitaciones q hospedaron a mi familia, todos se quejaron del aire acondicionado, no había teléfono para comunicarse a recepción, muy poca cantidad y calidad de las toallas
Friends_and_family Family
10/10
Exceptional
21 Jul 2025
Noe
Excelente todo
Business_and_leisure Self
10/10
Exceptional
20 Jul 2025
Martha
El hotel esta bien ubicado, su desayuno buffet es lo suficiente. Lo mejor es el guardia Juan Carlos, super amanle y
Leisure Family
10/10
Exceptional
17 Jul 2025
Matilde
Todo súper bien! Siempre que vamos a Jalapa elegimos ese lugar’.
Leisure Family
10/10
Exceptional
15 Jul 2025
Noe
Todo excelente
Business_and_leisure Partner
10/10
Exceptional
07 Jul 2025
Yulissa
Excelente trato del personal, hubo falla en el clima pero nos dieron otra habitación para estar cómodos por nuestro bebé.
Friends_and_family Family

Location & surroundings

City Express by Marriott Xalapa
Blvd. Cristobal Colón, Xalapa, Mexico

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City Express by Marriott Xalapa

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