Dormy Inn Nagano Zenkounoyu Natural Hot Spring

Japan , Nagano
Nagano, 1373-1 Kitaishidoucho, Minaminagano, Nagano City
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100 reviews shown

10/10

Exceptional

23 Feb 2026

Adrian

Nice Onsen, rooms are clean, delicious ice cream 😅

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Michael

The cleaning services are immaculate, and the staff were always courteous and very helpful. I needed to forward some large luggage to my next hotel, and the front desk team made sure that everything was seamless, even accounting for our difference in language to ensure all information was correct. This was my second stay with a Dormy location, and I will certainly be staying with the brand in future.

Leisure Self

6/10

Pleasant

15 Feb 2026

Karen

Adequate room. Staff was friendly and professional. Good location, close to station.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Kit Oi

Everything is good

Leisure Family

10/10

Exceptional

14 Feb 2026

Kit Oi

Everything is good

Leisure Family

10/10

Exceptional

02 Feb 2026

Jeffrey

Wonderful location! Excellent Onsen. Nice size room, not too small.

Leisure Self

10/10

Exceptional

26 Jan 2026

Ines

The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Sai

Really nice location, close to train station, Subway sandwich and Starbucks. Plenty of restaurants. Convenience store right next door.

Leisure Partner

8/10

Excellent

08 Jan 2026

Christiane

Nice hot springs and midnight ramen was perfect

Partner

8/10

Excellent

03 Jan 2026

christopher

We did not avail of the breakfast at the hotel. Great location

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Yu Kiat Eugene

Room is clean, the double room is not big but acceptable, location is great as its just across the JR station.
Dormy Inn is always one of our go to hotel around Japan, we love their breakfast and not forgetting their complimentary onsens, supper, ice-cream, etc.

Leisure Family

8/10

Excellent

21 Dec 2025

Aidan

Great location from Nagano Station and right in the heart of Nagano. The baths/sauna were lovely and plenty on offer like free washing machines, free snacks for after saunas etc.

Beds were a bit uncomfortable but for the price you cant complain. Staff were lovely.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Patricia

The hot spa for women only and men only was the highlight of the day. Reception staff were wonderful and the room was very clean.
Location very close to train station a plus. Very easy to find bus to visit snow monkeys.

Leisure Family

8/10

Excellent

04 Dec 2025

Yian Yi

Great location. V convenient.
Staff not conversant in English.

10/10

Exceptional

03 Dec 2025

Berland

Stayed here for the Snow Monkey express train. The hotel is super convenient to ride the bus. We lined up about a half hour ahead. The line really builds after that. Decided we

8/10

Excellent

02 Dec 2025

Luis

Great location, bed was ok, staff was very nice.

10/10

Exceptional

26 Nov 2025

Elaine

Very nice room.

Partner

10/10

Exceptional

21 Nov 2025

BRENDA

Onsen is a major attraction. Staff is very cordial and professional. Breakfast has various western and Japanese dishes.

10/10

Exceptional

19 Nov 2025

Charles

Very friendly and hardworking staff, fantastic facilities, convenient location

Leisure Family

8/10

Excellent

16 Nov 2025

Krista

Staff were kind. Great location near restaurants, shopping and transportation. Room was a little small (as expected) and had musty smell (not terribly strong) but was fine for our purposes.

Leisure Family

10/10

Exceptional

08 Nov 2025

Jane

Clean, comfortable hotel in an ideal location. The breakfast buffet includes a lot of traditional Japanese dishes and is just outstanding.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Susan

Room was spotless good amenities but asked for extra pillows
Cute snack in fridge
Great location
Nice staff

10/10

Exceptional

06 Nov 2025

Ray

Excellent facility, conveniently near nagano station. Hotel is quiet and away from noise. The free late night ramen in the restaurant is fantastic.

Leisure Family

10/10

Exceptional

31 Oct 2025

Robert

Friendly staff.
Quick checking.

Leisure Family

10/10

Exceptional

21 Oct 2025

catherine

We enjoyed the onsen in this hotel. Staff was very accommodating.

Leisure Family

8/10

Excellent

20 Oct 2025

Kirsty

Frustrating as booked a non cancellable room and asked to move from sat/sun to sun/mon if possible. Understand it was my fault for not paying for a refundable room but they ignored hotels.com for a week before I gave up. Would prefer a negative response to nothing!
Staff on reception are very helpful though once we arrived….
Onsen lovely and noodles at 9.30 welcome after a long day!

Partner

8/10

Excellent

19 Oct 2025

Bianca-Mihaela

We liked it. We stayed in another hotel from this chain, in Kyoto. This hotel had more space. I would advise getting the twin bed room instead of the master one. This way, for the first time in Japan, we had a bit room to breathe and to open our big checkin luggages (the hard shell ones oprn like a book and take out all the space). So space wise very good. Very nice staff too. Hotel is very close to the train station which is nice as well.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Josée

Well located. Walking distance to train station and a lot of restaurant as well as Jenko-ji temple. Really enjoyed the free ramen. Room is simple but comfy. Well insolated

Partner

10/10

Exceptional

06 Oct 2025

Brandon

Had 2 two rooms. Suprisingly nice experience. Good air conditioning, no smell. Like that there were 2 chairs and a table in room. Comfortable beds. Asked for extra pillows. Laundry was helpful. Good coffee. Free massage chairs. Located in a very convenient and cool area.

Leisure Family

8/10

Excellent

02 Oct 2025

Charlotte

Whilst the hotel room and bed were a little on the small side (to be expected in Japan), the facilities and service the hotel provided were excellent. The onsen is lovely with free ice creams or probiotic drinks available afterwards; laundry machine is free to use (tumble dryer is 100¥ for 20mins) and there’s free ramen available in the evening. Location is excellent for the train station

Partner

8/10

Excellent

16 Aug 2025

Dean

Great location, clean and tidy - rooms are quite small but still a great place to stay - would highly recommend.

Leisure Family

10/10

Exceptional

27 Jul 2025

Lisa

Excellent hotel!

Lovely clean, friendly hotel that is near the station so easy to get to. The breakfast is wonderful and complimentary noodles are served each evening. The spa facilities are great with lovely products which are all complimentary. There is ice cream to enjoy for free after the onsen and free juice and coffee in reception! A great stay!

Partner

10/10

Exceptional

18 Jul 2025

Muchen

Very nice hotel. Location is convenient. No onsite parking, unfortunately.

8/10

Excellent

02 Jul 2025

Stefanie

Nice breakfast

10/10

Exceptional

24 Jun 2025

Tan

Nil

Leisure Partner

6/10

Pleasant

20 Jun 2025

Paige

The service is not that great. The staff at the front desk seemed annoyed and impatient. I did not want to interact with them even when I had need to.

The pillows were the worst. They were hard lumps that felt like a tightly folded up bath towel. I would not recommend this hotel to my family or friends. There were a lot of other hotels in Nagano.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Ma Antonette

I love the Onsen, very good service and clean hotel

Leisure

10/10

Exceptional

27 May 2025

Michael

Truly one minute from train station, very comfortable, very good breakfast buffet, free ice cream in afternoon, free ramen evening after 21:30, free washing machines with dryers 100 yen per 20 months minutes; separate men’s and women’s onsen very clean. Great value.

Friends_and_family Family

8/10

Excellent

24 May 2025

Wilfrid

The location near the train station was perfect.
The air conditioning was not perfect. We neededto ask for pillows not containing bricks. We got larger pillows with larger bricks.

Leisure

10/10

Exceptional

15 May 2025

Bernadette

Very convenient hotel, great facilities. Would stay again!

Leisure Self

10/10

Exceptional

25 Apr 2025

Eric

Refreshments and 930 noodles

8/10

Excellent

23 Apr 2025

Verified traveler

The public bath facility was very good, although a little small for the ladies. So some evenings might get crowded but mornings are usually quiet. I was a little surprised that the housekeeping doesn’t include making the beds and I also found a cup unwashed by the sink. Could just have been neglected by the staff.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Wanwisa

We love our stay at Dormy Inn Nagano. Best location and breakfast. The room was so clean. We highly recommended to anyone. We would love to visit again.

Leisure Partner

10/10

Exceptional

19 Apr 2025

ciele

Wonderful property

Leisure

10/10

Exceptional

11 Apr 2025

Verified traveler

Onson Experience and More

Clean but needed vacuuming under bed and around tv.
Convenient to train station for touring and close to shopping and a variety of restaurants, with onson
Lots of complimentary nice touches-toothbrushes, tips,
shavers, ice cream and late nite noodles.
The light control was poor-automatic light came on bright, whenever you got close to the entry and sink (annoying at night).

Partner

10/10

Exceptional

07 Apr 2025

Nancy

Great hotel, perfect location near train station on a quiet street.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Katherine

Great location. 5 minute walk to Nagano station.
Onsen on site. Easy walk to Zenkoji Temple

Leisure Self

10/10

Exceptional

26 Mar 2025

Verified traveler

Loved our stay! Hope to go back again someday

I loved this hotel! I tried to book an additional night we enjoyed it so much but they were fully booked. Room is spacious for a Japanese hotel in this price range. Easy to open and store my luggage in the seating area in our room, which isn’t common for a double twin room. We arrived early to go to the snow monkey park and the hotel stowed our luggage and had brought it up to our room by the time we came back to check in. Very thoughtful. Check in was easy for an English speaker like me. Room was lovely and clean. Provided lounge wear was so comfortable! Shower caulking was showing some mildew but I was using the onsen shower areas and never used the one if our room since I made full use of the onsen twice during our stay, and that was immaculate. Beautiful indoor and outdoor baths! Bring some change for the strawberry milk vending machine. Breakfast was fantastic. Delicious and great variety. Convenient location near the train station. Walkable to Zenkoji, which I enjoyed so I could explore the neighborhood, but was to catch the bus to the temple too. Have exact change for the bus!

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

vivienne

A lovely hotel with a great onsen. Small rooms, simple breakfast with mainly Japanese options. Friendly staff

Leisure Family

10/10

Exceptional

11 Mar 2025

Daniel

Onsen, and staff are very nice

Leisure Family

10/10

Exceptional

03 Mar 2025

DANIEL

This was my first stay at a Dormy Inn, and I will certainly consider them again if there's one where I'm staying in Japan.

The twin room was very spacious for the price. The onsen/bath on-site was always clean, though be conscious of the posted \"busy times\". Complimentary ice cream or yogurt was a nice plus.

Staff at the desk were very helpful and were willing to use translate apps to navigate language barriers.

Location is very close to Nagano Station and a convenience store.

Leisure Partner

10/10

Exceptional

02 Mar 2025

vivienne

The Dormy Inn is a great hotel with a lovely onsen and some special extras like ramen soup late ant night and ice creams to have after your onsen. The staff were very friendly and although the rooms are small they were clean.
Breakfast had a good variety but mainly Japanese dishes.

Leisure Family

10/10

Exceptional

15 Feb 2025

WAI TAK MICHAEL

Overall, excellent comment. However, it will be a cherry on the cake if there is a digital bath scale in each room.

Leisure Partner

10/10

Exceptional

12 Feb 2025

Carolynne

Great stay!

Great service! English speaking staff. Tasty Asian breakfast buffet featuring local dishes. Free midnight ramen, juice and coffee. Water bottle refill station. Nice onsen (separate guys & girls) with fully stocked toiletries. Short walk to train station — very easy with luggage.

Friends_and_family Family

8/10

Excellent

10 Feb 2025

Martin

The breakfast was second to none. An onsen and sauna on the top floor was an extra bonus, and the massage chairs were amaizing

Leisure Partner

10/10

Exceptional

29 Jan 2025

Verified traveler

Would stay again

Perfect for a short stay in town, small but comfortable room, nice Onsen with free dessert ice creams after, a room upstairs with free massage chairs, breakfast was good too.

Partner

10/10

Exceptional

27 Jan 2025

Valvinia

Across JR and local train station. Surrounded with food chains and 5mins walk to Don Quijote (Donki). Easy walk to Zenkoji Temple.

Leisure Family

10/10

Exceptional

21 Jan 2025

Tawatchai

Best location

10/10

Exceptional

19 Jan 2025

John

The hotel was in the best location. Very close to the train station, restaurants and shops. Everything you needed. Room was very clean and comfortable. Was good having the basin outside the bathroom. Shower was small and very steamy as no ventilation. Very convenient location to see snow monkeys and go skiing. On site Onsen was great.

Leisure Partner

10/10

Exceptional

06 Jan 2025

kenneth

Excellent mid-range hotel with an onsen

First off, being right across the street from the station is a big plus in the dead of winter. This is a relatively small hotel with smallish rooms, but very capable overall. Nice little touches like nice pajamas and slippers, an onsen that is free to use, two massage chairs, free ice cream treats all day, and free late night soba. Service is also very good. Highly recommended.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

CHIU YAT ELDON

Great hot spring and service

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Sheynelle

The staff were friendly and hospitable. We were very comfortable, thank you! Great location!

Partner

10/10

Exceptional

31 Dec 2024

Jessica

Dormy Inn is always a reliable choice to stay in, especially with the well maintained public baths. The rooms are typically smaller though.

10/10

Exceptional

04 Dec 2024

Kirsty

Excellent!

Leisure Family

8/10

Excellent

25 Nov 2024

Susan

Lovely roof top onsen. Steps to transit station, shops and restaurants. Quiet room.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Dean

The Dormy Inn in Nagano was an excellent value! The location is first rate - less than 10 minutes walking from Nagano Station. The Inn has wonderful amenities - an indoor/outdoor onsen. After onsen free ice cream snacks. A very tasty breakfast including Japanese and western cuisine - the quality and variety was great and the price was reasonable. They also have chilled apple juice during the day and made to order ramen in the evening. If you miss the ramen, they will give you a Cup-of-Noodles. The room was typical for Japanese hotel rooms but efficiently laid out. The location was on a quiet side street but had many restaurants and shops close by. Zenkoji temple is only 1.5K away (you can walk it) Staff was very friendly and helpful. We would definitely stay here again

Leisure Partner

10/10

Exceptional

30 Oct 2024

Shauni

Our first time staying in a Dormy Inn and actually really happy we did!

We had a really good experience and would do it again

Leisure Partner

8/10

Excellent

25 Oct 2024

Pat

Close to the station, plenty of restaurants and shopping nearby. Good clean hotel. Good value.

Leisure Partner

10/10

Exceptional

11 Oct 2024

cheryl

Happy

Hot spring was lovely. Room was small for 2 suitcases but comfortable. Breakfast was a mix of Western and Japanese so catered well for everyone. The complimentary extras such as fresh apple juice, coffee, ice cream and yakult were lovely touches. They also have onsite parking.

Partner

10/10

Exceptional

10 Oct 2024

Mark

New and well designed hotel near Nagano station. Quiet room with everything you would need for one or two nights stay. Nice bonus of the hotel is onsen on eleventh floor.

10/10

Exceptional

01 Oct 2024

Nicole

I was very impressed by this hotel and would definitely return!

It’s located very close to Nagano Station (approx. 2-5 min walk), so very convenient and easy to transport luggage. It’s located across the street from a Starbucks, beside a 7/11, and 30 seconds from a very cool restaurant that serves amazing vegan food. It’s very easy to catch a city bus nearby or walk (uphill) to the temple.

I arrived in the morning, stored my luggage at the hotel before check-in, then went by bus to Snow Monkey Park. It’s very convenient if you’re considering this same route. When I return to check in, they had already brought my luggage to the room which made checking in a breeze! I was very pleasantly surprised — it’s the kind of service you’d expect at an upscale hotel.

The room was very clean, comfortable, and a good size. The whole hotel was very clean and modern. The staff were very friendly. The onsen is also very nice. Located on the 11th floor, it has an outdoor hot pool as well. It’s open from 3 pm to 10 am.

I really can’t say enough good things about this hotel — I was really impressed and most definitely would return!

Leisure Self

10/10

Exceptional

17 Sep 2024

Ray-Sing

Its traditional Japanese breakfast is simply awesome.

Business

10/10

Exceptional

27 Aug 2024

Anthony

Outstanding hotel. The onsen was clean and modern and lovely. Included breakfast was excellent, they even had free “midnight ramen” which was great. Great restaurant options right downstairs, location next to train station very convenient.

Leisure Family

10/10

Exceptional

08 Aug 2024

Katherine

We had a lovely stay. The room was small as is the case with every double room we had in Japan but everything else was great, especially the Onsen

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Feelin

The service was Amazing, all of the staff was wonderful. The in room massage was very relaxing, I wpuld definitely stay again.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Caroline

Awesome place, close to the station and to restaurants. Safe, clean with relaxing onsen on the top floor. Definitely worth it!

Business

10/10

Exceptional

16 Apr 2024

Jacqueline

The onset was amazing!

Leisure Family

10/10

Exceptional

16 Apr 2024

Ann

Free Popsicles free soba great Onsen. Free breakfast. And super cheap for what you get.

Leisure Self

10/10

Exceptional

25 Feb 2024

Issei

Their hot spring is truly amazing and definitely worth trying.

10/10

Exceptional

13 Feb 2024

Jennifer

Excellent location, room was clean and quiet, lovely breakfast with freshly made soba noodles. Service was good. Enjoyed 2 night stays there.

Leisure Family_with_children

4/10

Poor

11 Feb 2024

pamela

Very Old building and bathroom. In dire need of updating—particularly the bathroom. Bed is as hard as a rock and pillows are as well. No extra towel. Would NOT recommend. On the positive side, tiny room was clean but VERY old. Pleasant staff

Leisure Partner

10/10

Exceptional

15 Jan 2024

Yee Ping

Very good location, facilities, and service

Leisure Partner

10/10

Exceptional

26 Sep 2023

Roger

I highly recommend this hotel. It's just a few minutes walk from the station on a quiet street. The staff are very friendly. We did the onsen and the nightly ramen which were bonuses(there's even a treat after the onsen). The rooom was clean and the breakfast buffet was pretty good. I can't find fault with this hotel.

Leisure Partner

10/10

Exceptional

24 Sep 2023

Peter

Wonderful stay. Will recommend.

8/10

Excellent

17 Aug 2023

mariene

across the train station and near the castle

I've stayed in various Dormy Inn locations and i'm comfortable with their standard and prices. They have the best locations like near train stations. This specific location is also near the train station. However, the streets were kind'a designed to be confusing as the blocks are diagonals. At first , you might turn at a wrong street.

In any case, the hotel is just walking distance even until the Nagano castle. i'd highly recommend it and will stay again.

There's also an onsen in the hotel itself.there were some freebies, like yakult and ice popsicles, every night which i unfortunately discovered the day after. There were 2 massage chairs on the same floor of the onsen. This then made it my favorite Dormy Inn branch. There were also many mangas which you can read at this recreation floor.

Breakfast was good and filling as they serve local Nagano dishes. You don't need to try hard to find local restaurants to eat these. I had a list of local dishes and fortunately , i was able to tick them off. (except, of course, sake) .

There's also unlimited coffee , tea , ice at the lobby.

There was just 1 staff who was annoying , though she probably thought that she was concerned. i was using the toilet at the lobby and she kept banging on the door. After the third time , only then she asked if I was ok. she could've asked the first time when i replied on her knock !

Self

10/10

Exceptional

02 Aug 2023

REIKO

Amazing cost performance!

Evenings was great. Definitely recommend to my friends. Best location with great spa. Latest massager is free to use. Washer is free to use. Dryer is 100 yen per 20 min, but its a gas dryer, not electric, like most of the other business hotels, so cloths dry quickly. Free drinks or ice bars availabe after using the hot spring.

Self

8/10

Excellent

21 May 2023

Verified traveler

Very good location and friendly staff. The breakfast is very good

Friends_and_family Friends

10/10

Exceptional

20 Apr 2023

Sharon

Terrific place to stay close to the station.

So close to the train station, in the heart of eating areas, and the staff was friendly, helpful and attentive. The onsen was so relaxing with both an inside and outside one and with an ice cream treat waiting after. Never did try the free nightly soba because we were so relaxed. The morning breakfast is worth including, with both japanese and western foods. The room is very efficient and comfortable.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2023

susan

Easy walk from train station. Room was a good size.
Nice Onsen, massage chairs, and ice cream after. Also complimentary ramen in the evening.

Leisure Self

10/10

Exceptional

17 Feb 2023

ka lung

Good hotel with nice hot spring 🙂
Helped me to relax after walking all day, close to station too

Leisure Self

10/10

Exceptional

11 Nov 2022

Julian

Terrific stay!

Everything is great! From the time of arrival to the time of departure, all the staff show real professionalism including those at the front desk and in the kitchen. The location is very convenient as it's only a 3 min walk to the train station with plenty to shop and eat.
If I absolutely have to pick on one thing to change, it's the 'white' room light. I personally prefer to be in 'yellow' light because it's softer on the eyes after a busy day.

Partner

10/10

Exceptional

17 Oct 2022

Oliver

👍👍

Leisure Partner

8/10

Excellent

06 Jan 2021

Jack

MUST RESERVE PARKING IN ADVANCE!

Very nice new hotel nearby to train station. Easy walk right outside to get dinner or drinks.

Convenience store right next to hotel open 24/7.

Free ramen in the evening, nice hot springs on 11th floor (free ice cream and yogurt drink).

You MUST reserve parking with the hotel prior to visit or you will have to park off site and walk about 10 minutes to the hotel.

Breakfast was nice, both western and Japanese dishes available.

Free coffee and tea 24-hours in the lobby.

Room we stayed in was double twin bed, ok for 2 people, we were 3 with a child. Made it work, but if it were 4 people we would have had issues sleeping.

Rooms are clean, nice amenities, but could hear the people in the next room talking and the kids above us running around.

I would recommend this hotel and would stay there again, but if our entire family stayed (4 people) I would reserve 2 rooms.

Business_and_leisure Family_with_children

8/10

Excellent

17 Aug 2020

Laurie

Very comfortable - but no queen beds available. Only issue - there is no way to pull car to front for unloading luggage.

Friends_and_family Family

10/10

Exceptional

09 Mar 2020

Krista

Great Location

Wonderful hotel. Enjoyed our time there very much.

Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

They were very helpful, but sometimes a little slow when it came to english-japanese conversations.

4.5/5

Leisure Self

10/10

Exceptional

08 Feb 2020

Verified traveler

Close to train station and central location,including starbucks

Leisure Family

10/10

Exceptional

17 Dec 2019

Rondelle

Please stay at Dormy Inn

I picked this hotel for two reasons - the onsen and the good reviews.
Loved the onsen
Nice hotel
Good service
Very good location (about 2 minutes from the train station)
Good value for money
I would recommend this hotel, and based on this experience would choose other hotels in the Dormy Inn chain.

Partner

10/10

Exceptional

08 Nov 2019

Shirley

Comfortable and safe for solo female travelers

Hotel room size is pretty standard for the usual Japanese hotels. I picked this because of the rooftop baths and since it’s autumn the thought of a good soak after a day of sightseeing was very inviting.
Location is very conveniently located within a few minutes walk from the station as I had an early morning start the next day but without the noise and busy-ness you’d expect from being near a train station.
The complimentary ramen for supper is a big plus as well as the hot cocoa for non coffee drinkers at the complimentary all-day coffee machine.

Self

10/10

Exceptional

03 Nov 2019

Holly

Perfect in every way

Probably the nicest hotel I’ve stayed in while I’ve been in Japan. Comfortable bed, lots of space and storages or clothing and bags.

Self