Hotel Kokusai 21 Nagano

Japan , Nagano
Nagano Shi, Agata-machi, Nagano-shi, Nagano, 576
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75 reviews shown

4/10

Poor

25 Feb 2026

Robert

Hotel in need of renovation. Rooms are outdated.

Partner

10/10

Exceptional

04 Feb 2026

Eduardo

Comfortable and clean room; great staff, breakfast and location

10/10

Exceptional

13 Jan 2026

Lora

Everything was great!

10/10

Exceptional

29 Dec 2025

SANTIAGO

Great hotel

Leisure Friends

10/10

Exceptional

29 Dec 2025

Nischal

Excellent room amenities and room size. Very convenient shuttle bus service. Extremely helpful hotel staff made our stay hassle free.

Leisure Family

10/10

Exceptional

22 Dec 2025

KIM BENG

Staff went out of its way to help as we had some problem with room heating

Leisure Partner

10/10

Exceptional

03 Dec 2025

Jacques

Staff was very helpful at securing restaurant reservations.

Leisure Family

8/10

Excellent

27 Nov 2025

Laura

yes

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Alaura

My family and I really enjoyed our stay at Hotel Kokusai 21. It's a nice and big hotel and the staff were all very kind. The rooms were spacious and clean. They also offer a breakfast buffet for a fee and it's really amazing. It's not easy to find a place to eat in the morning, so having a breakfast buffet in the hotel was really great and convenient. I definitely recommend staying here if you are in Nagano.

10/10

Exceptional

01 Jun 2025

Kim

Excellent front desk staff. They were patient in answering our questions about shuttle and train schedules. Our baggage was waiting in our room using a transfer service. Our room was spacious, clean and very comfortable. I highly recommend this hotel.

Partner

10/10

Exceptional

01 Jun 2025

Anthony

Big rooms, convenient location, helpful staff

Leisure Family

10/10

Exceptional

17 May 2025

Verified traveler

For North American travellers, this hotel is much better than its rating on this site. My partner and I were in an executive level suite and I suspect that it was used for VIPs during the 1998 Olympics. Very spacious, comfortable, soaker tub and separate shower. Walking distance to restaurants, 5 minute drive to Nagano station (hotel offers free shuttle), and close to Zenkoji (temple). Beautiful property, excellent staff. Highly recommended.

10/10

Exceptional

17 Apr 2025

Sarah

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

Leisure Family

8/10

Excellent

10 Apr 2025

Richard

Staff were very helpful and efficient at check in and check out.

10/10

Exceptional

23 Mar 2025

Mary-Louise

About 1 km from railway station so walkable. Room spacious and well equipped.

Leisure Partner

10/10

Exceptional

03 Mar 2025

daniel

traditional. staff very helpful and friendly. great accommodation and facilities. handy to all the main shopping areas and transport.

Leisure Family

10/10

Exceptional

03 Mar 2025

Renato

Comfortable and quiet. Shuttle bus for convenience. Staff was very accommodating.

Leisure Friends

10/10

Exceptional

01 Mar 2025

Mary Jo

The view from the 8 th floor is wonderful. You can watch the snow cats grooming the ski areas at night

2/10

Poor

20 Feb 2025

Aaron

One of the worst \"4 star\" hotels I've ever stayed at.

Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines

Good: the common areas look nice?

Leisure Self

6/10

Pleasant

15 Feb 2025

Susan

Big and clean room

We booked a studio suite room and the room was huge. Big vanity top with big shower area with a TV facing the bath tub so you can watch TV while you soak in the tub.

Location is about 15mins walk from the shopping street and train station.

Had an unpleasant encounter with a front desk lady staff when we requested for an hour extension to the check out time. I totally understand if it is their hotel's policy that no extension is allowed but it was the way she replied which I feel it's abit hostile. This same staff also doesn't greet hotel guest and we noticed she will avoid eye contact with guests.

On the other hand, another lady front desk staff was very helpful when we enquired about a day trip and she ran after us as we were walking away after she realized she gave us the wrong info. The male front desk staff was also very polite and helpful.

Partner

8/10

Excellent

25 Jan 2025

Matthew

Nice hotel in good location

Nice hotel. Good location, lots to see in the area. Spacious room, cleaned daily. Very good amenities.

Friends_and_family Family

10/10

Exceptional

20 Jan 2025

Gennadi

Really nice hotel, all facilities and friedly staff. T
It takes about 21 min to walk to the hotel from Nagano station, which we did few times. But there is also free shuttle bus, which runs regularly and trip takes 8 min. Great hotel to explore Nagano and surrounding areas

Family

10/10

Exceptional

14 Jan 2025

John

Great town. Great hotel with spacious room.

Leisure Family

10/10

Exceptional

28 Dec 2024

Danielle

Nice hotel with a frequent bus shuttle to the station and temple

10/10

Exceptional

28 Dec 2024

Danielle

Beautiful hotel

10/10

Exceptional

15 Dec 2024

Jose

The hotel has a shuttle from the train station to the hotel. Also, Mai, manager, resolved any issues we had quickly and professionally. The room was spacious and the location is close to the temple, restaurants and shops.

Leisure

10/10

Exceptional

26 Nov 2024

Rechelle

Beautiful hotel, well appointed, friendly staff, good rooms and easy parking

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

drew

Affordable, nice breakfast and comfy beds

10/10

Exceptional

18 Sep 2020

Ranson

Pleasant place

Nice stay for one night close to Zenkoji and reasonable costs.

Partner

2/10

Poor

30 Mar 2020

mmh

If you want good night sleep, skip this hotel. The Wall is so thin you can hear next door conversation all night long. Room is very small and doesn’t look as nice as you see on the photograph.
What about service?
The Door man at the entrance (inside) watching us unloading wheelchair, letting disable person out of car and didn’t even come out and give us a hand until I yell out for the help. (We are the only the gust at the door)
I have asked GM why he was like that? GM reply back to me saying his job is to escort the guest who have enter the hotel. This tell you all about how they service you. Their fundamental attitude is very poor right from the beginning to the end.

Leisure Family

10/10

Exceptional

05 Mar 2020

Verified traveler

Really nice facility. Staff very helpful. Good breakfast.

Sirens woke me up a few times during the night. Must be near an emergency services station. If you're a light sleeper you may want to bring some earplugs.

10/10

Exceptional

17 Feb 2020

Verified traveler

Very nice place. What made it better was the people that worked there were all so very nice and friendly and helpful

Leisure Self

8/10

Excellent

16 Feb 2020

Verified traveler

Easy parking. My room in south wing was spacious but the furnitures were not in good condition as well as did not have enough electric wall socket.

Partner

10/10

Exceptional

03 Dec 2019

Verified traveler

Excellent service during our stay. Check in staff very friendly and helpful. Many thanks to Mai for her advice and assistance. Property is a little ways from downtown but walkable and shuttle service available. Would stay here again.

Leisure Family

10/10

Exceptional

28 Jan 2019

Allie

Great location, friendly and helpful staff, fantastic room and facilities.

8/10

Excellent

06 Oct 2018

Jean Chii

The room size was good but a bit dated.
There are few parking available nearby the hotel.

Family

10/10

Exceptional

23 Sep 2018

Stanley

Good location

8/10

Excellent

31 May 2018

Verified traveler

Nice for a night

The staff was friendly and helpful. The room was a good size. The bed was very firm. We ate at the hotel’s Italian restaurant and the food was good. After dinner we went for a walk and the neighborhood was clean and safe, but there was not much to see...not even a park. In the morning we had the hotel buffet breakfast. It had a good variety of items, but the coffee came from a machine and sadly it was not good.

Partner

8/10

Excellent

19 Apr 2018

Sarah

Pleasant and recommended

This hotel was clean and comfortable. Rooms were a good size. Staff were friendly, and helpful when needing advice on where to go. The hotel is about 15 minutes from the train station, but an easy walk. The area around the hotel is quite quiet, so you'll need to head towards the station for activities.
Breakfast St the hotel wasn't great, but had the basics if you don't need a full English.
Overall a very pleasant stay, and would stay here again.

Family

8/10

Excellent

17 Feb 2018

alex

Very good

To be a japanese hotel , this is very good! Hotels in japan have ridicousy small rooms usually . This has good space. Chose tower wing whichhas beeen renovated

10/10

Exceptional

21 Nov 2017

GuHyun

Nice hotel and close to Zenko-ji

There was nothing inconvenient.
The humidity during the air-conditioning was somewhat low. Use humidifier in winter.

8/10

Excellent

25 Sep 2017

NijinskyScot

lovely spacious room with view

I had very spacious tower room with great view at corner. staff very helpful and kind. wifi very smooth,unlike my previous place.. highly recommended for nagano stay ******

8/10

Excellent

25 Aug 2017

Daniel

Average, clean Japanese hotel

Everything was nice and clean and I would have liked to stay there were it not for the terrible Wi-Fi, the worst I have seen during my journeys in Japan. You needed to connect through the TV, a very odd scheme. It went out every 10 to 20 seconds and then I needed to reconnect, which easily took 2 minutes every time. Totally nerve-wrecking. Ruined an entire evening for me until I finally went downstairs to the lobby where it was decent. However, the lobby Wi-Fi is not secure as it would have been in my room, had it worked.

8/10

Excellent

30 Jan 2017

rupert

right in the middle of nagano.

Good 4* hotel in between the main tourist areas - the station / shops and Zenko-ji temple complex. Nagano is not a large city, so perfectly walkable from either location.

The hotel itself was fine - staff were welcoming, and happy to converse in either Japanese or English, and check-in / out was efficient and hassle-free.

I would definitely recommend staying in the tower wing rather than the regular one by the way, it's newer and better decorated.

The only mild issue was that they only had two single beds available rather than one queensize, but that was more down to it being a busy season for nagano rather than anything the hotel did wrong!

Anyway, would be happy to stay there again if revisiting Nagano.

10/10

Exceptional

03 Nov 2016

gary

This is a great place to stay. We were pleasantly surprised with the size of this hotel room. It is very large for a Japanese hotel. It is similar to an Embassy Suites hotel in the U.S. We booked a twin room and ended up with a three bed room. It had a large sitting area separate from the bedroom and a large bath with a separate sink area. We were put in the older tower of the hotel, but felt like we booked into the penthouse suite. This hotel is a fifteen to twenty minute walk from the train station or an $11 taxi ride. Highly recommend staying at this hotel for comfort, service and location. There is a Denny's restaurant just over two blocks from the hotel where you can get more Western style meals at a great value.

Partner

10/10

Exceptional

23 Jan 2016

George V.

Good hotel for leisure and as weddings venue

Good hotel for leisure and as a weddings venue.
The restaurants located in the hotels are
a fine choice for casual traveler.
A good starting point to visit the Zenkoji temple and Nagano city.

10/10

Exceptional

20 Feb 2026

YOSHITAKA

部屋もキレイでスタッフも丁寧でした。また利用したいと思います

8/10

Excellent

28 Dec 2025

Eiji

いつも丁寧な対応で安心できます。

Leisure

10/10

Exceptional

05 Dec 2025

Akira

駅から少し遠い以外は全て素晴らしいと思う。

Leisure Self

8/10

Excellent

28 Nov 2025

Sheng Chang

So so

6/10

Pleasant

28 Oct 2025

kazuhiro

全体的に普通の施設でした

Business Self

8/10

Excellent

25 Sep 2025

Kaori

朝食もメニュウーが豊富で、美味しかったです。
スタッフの対応も丁寧で下。

Business_and_leisure Self

10/10

Exceptional

11 Sep 2025

Branislav

Leisure Family

10/10

Exceptional

28 Aug 2025

Naohiro

周囲にコンビニがあまり無く、少し困りました。

Self

10/10

Exceptional

21 Jul 2025

Carla

Excelente. Uma das melhores
Experiências de estadia.

8/10

Excellent

19 Jul 2025

Miyuri

バスタブが汚れていた以外は、良かったです。朝食バイキングも、種類豊富で楽しかったです。

Leisure Self

10/10

Exceptional

04 Jul 2025

きんや

部屋が広く、かつ清潔だった

8/10

Excellent

26 May 2025

Megumi

良かった

Leisure Self

10/10

Exceptional

12 May 2025

ノリコ

水回りは最新型ではないが部屋全体が清潔感があり良かった
長野駅までも善光寺までも歩ける距離で
また利用したい

Leisure Self

8/10

Excellent

07 May 2025

Harumi

3名1部屋の対応と
チェックアウト後に荷物を預かって頂けてありがたかったです。
スタッフの方の対応、朝食のブュッフェも大変よかったです。
ルームキーがカードでない事。
周辺に夜食事する所が少なかった為、評価4とさせて頂きました。

Leisure Friends

6/10

Pleasant

06 May 2025

良かった点
朝食が美味しかった。
スタッフの人の挨拶が良かった。フロントサービスやシャトルバスの人も親切でした。

イマイチなところ
部屋にバスタオルとパジャマがなかったので電話して持ってきてもらった。
床にゴミが落ちていた。タオル、パジャマがないのは掃除が途中だったのでしょうか?

Leisure Family

2/10

Poor

06 May 2025

Patricia

Das Hotel ist nicht nur in die Jahre gekommen sondern müsste längst renoviert werden. Wir hatten ein Zimmer in dem das Sofa dreckig und zerrissen war. Es war ein vierer Zimmer, mit zwei Rollbetten hinzugefügt. Überall lagen Haare. Das Zimmer war überhaupt nicht mehr sauber zu kriegen. Der Teppich war uralt. Auch die Bettdecken waren Uralt und mit Federn. Hygienisch absolut unmöglich!

Leisure Family

10/10

Exceptional

14 Apr 2025

Paul W

Hotel Kokusai 21

Our stay at Kokusai 21 was great.
The staff are helpfull and accomadating.
The premises is immaculately kept,
Location is walking distance to Zenkoji temple and a short bus trip to Nagano station ,

Partner

10/10

Exceptional

30 Mar 2025

Mauricio

Excelente hotel.
Espaciosa habitacion.
Exclenre servicio, muy amable el personal

Leisure Family

10/10

Exceptional

26 Mar 2025

ゆりこ

部屋が広く、ゆっくり過ごせた