Abest Nagano Ekimae

Japan , Nagano
JAPAN, 1362 Suehiro Cho
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75 reviews shown

4/10

Poor

27 Feb 2026

Chung

The hotel needs renovating. I stayed there 3 nights, but the room wasn’t cleaned once. The facility was just too run down. Everything is just too old. The escalator didn’t work. But none is working on it. I think it has been like that for years. Great location

Self

10/10

Exceptional

07 Feb 2026

Dawson

Amazing service! Dropped bags off early, when we checked in they had brought them up to the room for us already. Happy hour free drinks from 5 to 7pm was an unexpected treat. And the shower pressure was top notch. Exceeded expectations for a simple overnight in Nagano

Leisure Friends

6/10

Pleasant

09 Jan 2026

Andrew

The room is very dated and not many plug or charging points. The room and bathroom is very small. The location is great and the staff are very friendly, polite and helpful. Enjoyed the free drinks on the top floor with a great view.

Leisure

8/10

Excellent

30 Dec 2025

Christian

Shower curtain was very dirty.

Leisure Self

10/10

Exceptional

25 Oct 2025

guan sing kevin

Nil

Leisure Self

4/10

Poor

24 May 2025

Kayo

Very old, not so clean especially in the bathroom. The house keepers starts pretty early in the morning making the loud sound and such a mess. very uncomfortable. The front staffs were very nice and friendly though.

Business Self

8/10

Excellent

19 Apr 2025

Josefina

It was ok. There were 2 issues though. The electric stairs wer not working and the AC neither

10/10

Exceptional

23 Jan 2025

Jay

Great value and location

There are so many amenities for the price. Great location.

8/10

Excellent

17 Jan 2025

Christopher

It was a good stay but the room was kinda small for a big suitcase and the property had some wear and tare but nothing that bad. Overall a good stay especially for the price

Leisure Self

8/10

Excellent

08 Jan 2025

Yutaka

licated in close from the station, but old facilities. no elevetor nor escslater to the hotel entrance st 2F.

Leisure Self

2/10

Poor

25 Nov 2023

Jamie

Waited till my trip of Japan was over to write a review. This was by far the worst hotel we stayed in our whole 3 week stay in Japan. Not only was the hotel filthy, I was charged an extra 23,000 yen for my wife to stay in the room with me!!! This is after already being charged 24000 yen for a room barely worth 10,000. I then reached out to the hotel to ask if they could refund the last half as this was an unfair way to do business. They still have not responded. Honestly the worst experience in Japan period!!! Avoid this place.

Leisure Partner

8/10

Excellent

01 Sep 2023

tim

stay was ok, but basic. Breakfast not really very good quality

Friends_and_family Friends

4/10

Poor

23 Apr 2023

Timothy

Avoid if possible

The hotel is dated and not clean. When we arrived, the hotel's front desk is on the second floor of the building and the escalator from the ground floor to the second floor was broken. We had to carried our luggage from the ground floor to the front desk by the stairs. When we got into our room, the A/C was not working. They did not allow us to open the window. They ended up sending a electric fan to our room to keep us cool. It was not worth the amount of money we paid, $180usd, for the one night stay.

Partner

10/10

Exceptional

22 Jul 2020

adam

Good value

This hotel has a great location and you can see it as you exit the train station. It has several convenience stores and restaurants nearby. You can take advantage of the 10th floor facilities to relax in massage chairs for free. The pillow in the room was very hard for my liking but they had softer pillows upon request. The staff are very helpful, kind, and organized. There is everything you might need like toiletries, face masks, and ear plugs for free downstairs. Overall, it's a good value.

Partner

10/10

Exceptional

04 Mar 2020

JOBI

Great rest

Amazing Stay and super fast and friendly

Business Self

8/10

Excellent

24 Feb 2020

Verified traveler

Convenient location right in front of the station. Staff was friendly.

Leisure Partner

4/10

Poor

17 Jun 2019

Verified traveler

just across the road from the station but very noisy at night with the pedestrian crossing. Very old hotel but clean enough. Lots of eateries around.

Partner

8/10

Excellent

20 Feb 2019

Steven

Basic but more than adequate

Basic and a little dated but more than adequate for a one or two night stay. I would not hesitate in staying here again. Espresso machine in the lobby next to reception makes an excellent cappuccino and the location opposite the Nagano train station is ideal.

8/10

Excellent

16 Feb 2019

Anthony

Great location across the street from the Nagano JR train station.

8/10

Excellent

17 Nov 2018

Verified traveler

Great location,easy to find sites and many restraints near by

Leisure Self

10/10

Exceptional

13 Jan 2018

NisakanB

The hotel near the train station just 3 mins walk

Very comfortable place for travelers. It’s located so near to theNagano Station. There’s a convenience store in front of the hotel. There are some small shopping complexs around. Many restaurants near it.

10/10

Exceptional

15 Aug 2017

Verified traveler

Great Location, Tasty Dinner, Nice massage chair

Great location - right opposite Nagano station, with convenience store just right below Tasty Dinner - Complimentary dinner is very yummy, was a pleasant surprise, and turned out to be something we looked forward to return to on the next night Massage chair was a bonus - In-room massage chair (avail only in twin room) was a highlight for us, great to ease the tired muscles after a long day out. Recommend!

10/10

Exceptional

13 Aug 2017

Verified traveler

Great Location, Tasty Dinner, Nice massage chair

Great location - right opposite Nagano station, with convenience store just right below
Tasty Dinner - Complimentary dinner is very yummy, was a pleasant surprise, and turned out to be something we looked forward to return to on the next night
Massage chair was a bonus - In-room massage chair (avail only in twin room) was a highlight for us, great to ease the tired muscles after a long day out. Recommend!

8/10

Excellent

02 Jun 2017

Anupong

checkin staff were unable to find my booking at first. the specific staff that handle my checkin seem confused. however, overall the hotel was really nice. very close to JR Nagano Station. bed was extremely comfortable. hotel have restaurant on 10 floor with really nice view. Cheap breakfast buffet option (did not take as we leave very early in morning). Free Dinner Buffet - really nice. (this info was not on hotel.com at time of my booking. but I found out on hotel official site) TV limitted to only Japanese channel.

Partner

8/10

Excellent

10 Apr 2017

alice

Nice hotel close to jr station

Hotel provide free dinner everyday night. Staff response fast and friendly .

4/10

Poor

29 Nov 2016

Joyce Akie

Close to train station

It was ok. Good location. Old facilities. Only one small elevator.

8/10

Excellent

01 Nov 2016

Hock Chye

Convenient and clean hotel

The staff were efficient and friendly

6/10

Pleasant

27 Aug 2016

Gloria

Nagano onsens

Nagano is a nice city, very quite and clean. We visited Matsumoto and Myoko area as well. Also we were regular at onsens in the area. There are so many overthere...... Love it!

Partner

8/10

Excellent

26 Jul 2016

Verified traveler

Our 2 day weekend stay

The bed was very small for 2 adults and on Saturday night, even on the 7th floor, we could hear the noise from party goers below. On the plus side, they have an above average selection for breakfast and the free dinner is a plus. Their coffee machine at the reception serves nice mocha. Many shops nearby and a short walk to the JR Nagano station

Partner

2/10

Poor

07 Apr 2016

Barbara

Staff very unhelpful,very noisy and claustrophobic

Having booked and paid for 3 people, we were given a room with the smallest double bed (corresponding to a king single bed in Australia). Unbelievably, we had to discuss the issue that 3 people need 3 beds, for over one hour - via google translator and sketches. None of the 4 staff at reception could or would speak even basic English. In the end we were 'upgraded' to a bigger room, with two single beds! On top of this, the hotel was very noisy all night, with noise coming from the corridor, the lift and the outside.

10/10

Exceptional

03 Jan 2016

ALEXANDER

Good, apart from breakfast

Good location, spacious room. We got offered a free dinner but were away for skiing. Comfy bed, nice shampoo and shower gel. However breakfast needs to improve.

Partner

8/10

Excellent

21 Apr 2015

Verified traveler

Older hotel across from Train Station

We exited the station from the East side and paid a Taxi 800 YEN to take us across the street where the Hotel faces the opposite exit. Big mistake. The hotel is a bit shabby, especially the bathroom, had a HUGE massage chair blocking the window and the usual Japanese small space. The bedding was clean

8/10

Excellent

11 Jan 2015

Wesley

GFood service but...

Just minutes from the Nagano train station. Front desk clerk was not friendly upon check-in but late night front desk clerk was very helpful.

Partner

10/10

Exceptional

07 Mar 2026

MASAHIKO

とても快適でした！

Self

4/10

Poor

27 Feb 2026

客房舒適，前檯服務員都很有禮貌。
就只有房間內WIFI 很差，完全接收不到。

Family_with_children

10/10

Exceptional

12 Feb 2026

KENICHI

チェックイン時はお菓子のプレゼント、チェックアウト時はカイロのプレゼントとお見送り。
とっても温かさの伝わるホテルでした。また泊まりたいです。

10/10

Exceptional

07 Feb 2026

IM GYU

매우 친절한 직원들 덕분에 기분좋은 호텔이었음

Self

10/10

Exceptional

07 Feb 2026

YUKIHIRO

サービスが良い印象でした

Business

10/10

Exceptional

22 Jan 2026

Shinji

スタッフの対応

2/10

Poor

15 Nov 2025

Katsutoshi

喫煙可能な部屋というのをもう少し強調してほしい。もしくは喫煙可能な部屋ん無くしてほしい。

8/10

Excellent

20 Oct 2025

Yuuko

スタッフの方々がとても丁寧な対応をしてくれました

Self

6/10

Pleasant

12 Apr 2025

Verified traveler

駅の正面で非常に便利だが隣の部屋の音がよく聞こえる。外の暴走車の爆音もうるさいので気になる方は避けた方が良いです。私は駅近なのでまあ満足でした。フロントに上がるエスカレーターが不動だったので大きい荷物の人は階段を大きな荷物を持って上がる必要があります。

Self

10/10

Exceptional

28 Feb 2025

RIHO

長野県らしい朝食で、アクセスが良いホテル

１泊、お世話になりました。
長野駅から、徒歩１分とアクセスが良くて、助かりました！
夜食の蕎麦や、フリードリンクが、充実です。
朝食も、ビュッフェですが、おやき、蕎麦のサラダ、アップルパイ、リンゴジュース等、長野らしいメニューもあり、充実で美味しかったです♪
また、お世話になりたいです。

Friends_and_family Friends

4/10

Poor

12 Jan 2025

Verified traveler

二度と泊まらない

おんぼろホテル。
窓枠を養生テープでふさいでいるくらいなので、すきま風が寒くて、カーテンを開けられない。
外の音がよく聞こえる。横断歩道の信号が青になった時に流れる音を何回も聞いた。
隣の部屋のドアが開く度、ドアの軋む音が不快。
隣の人と壁ごしに会話できるのではないかというくらい、よく聞こえる。

Self

8/10

Excellent

04 Jan 2025

hara

古さは感じるけど清潔にしてるしスタッフの対応も良かったです料金からすれば十分に良いホテルだと思います。

Leisure Self

8/10

Excellent

03 Jan 2025

KEN

食事にはこまらない

駅前立地なので飯屋の散策は非常に便利

Business

2/10

Poor

30 Dec 2024

Peter

Dirty but stinky

Dirty stinky smokers hotel with tiny uncomfortable rooms! The breakfast on the 10th floor is nice though.

Friends_and_family Family

6/10

Pleasant

26 Sep 2024

ちから

朝食のバイキングの種類と量が少ない

Leisure Family

10/10

Exceptional

25 Aug 2024

koichi

駅前です。コンビニも近く、ホテル周辺には長野ならではの飲食店も沢山ありました。健脚な人なら、善光寺へも歩けますよ。

Business Self

6/10

Pleasant

25 Jun 2024

SHO

利便性高い

4/10

Poor

24 Jun 2024

セイコ

従業員の対応は良かったけど、お風呂、トイレが狭くてきつかった。

Leisure Self

4/10

Poor

18 Jun 2024

Nozomu

駅前で利便が良い。

マッサージチェア付きの部屋を選択したが、電源を入れてもエラーで動作しなかった。ホテルスタッフにきけばなんとかなったかもしれないが、飲み会後で疲れていた為断念。

Business

6/10

Pleasant

08 May 2024

Junichi

長野駅前なので便利です。10階にリラックスルームがありドリンク飲み放題、漫画も多数ありました。マッサージチェアも無料で使えてのんびりしながら長野駅を見下ろせます。朝は駅の裏にある山々がはっきり見えます。

Leisure Family

8/10

Excellent

06 May 2024

まさえ

駅チカだったし、アメニティも良かった。

Leisure Family

8/10

Excellent

29 Apr 2024

Hiroshi

また利用したいと思います。

4/10

Poor

21 Apr 2024

キョウコ

とにかく部屋が暑くてエアコンつけるも冷房出来ずフロントに連絡したら簡易的な小さな扇風機を貸してくれた。あまり効果がなく４月なのに夜汗をかくほどの暑さ。翌日長野マラソンの為体調を整えたかったのに少し残念だった。駅近で便利だが、高いお金を払って予約したのに残念な印象しかない。

Leisure Self

6/10

Pleasant

16 Apr 2024

hidetoshi

自分達、評価する身分じゃないよ。

口コミなら👌なんだけど
1〜5の段階評価なんて
何も良いことは生まれないよ。

4/10

Poor

03 Mar 2024

????

駅前立地以外はかなり厳しいかと思います。
エスカレーター故障？停止中。
ユニットバス　ボロボロ。狭く小さい。
エアコン効きは良かったが調節はあまり自由が利かない。
隣室の水回りの音なども少々気になります。
故障気味のマッサージチェアが部屋に置いてある。

スタッフの方の対応は悪くはない。
食事はしていないので、客室以外はわかりません。
それなりの観光地お値段でした。

4/10

Poor

10 Dec 2023

Verified traveler

古めかしい感じ

フロントスタッフさんはとても好感が持てます。しかし、部屋が昔の？お部屋のようで良くなかったです。泊まったお部屋はダブルルームのダブルベッドタイプのお部屋でした。
まずは部屋に隙間風が入り寒かった。
お風呂（シャワー）は極狭
設備で椅子があるのだが脚が壊れていて今にも倒壊しそう。置かない方が良い。危ない
隣の声が丸聞こえで隣がうるさかった。
駅前なので利便性は良いのだが、夜中まで騒いでいる声も聞こえて寝れなかった。
もう使わないと思う

Business

8/10

Excellent

26 Nov 2023

Clive

The Bathroom was too small (mind your head on the towel rail) and in need of refurbishment.The hot/cold mixer was not the newest type.

2/10

Poor

23 Nov 2023

osamu

コスパが余りよくない

Business Self

6/10

Pleasant

12 Nov 2023

ジュン

駅前でわかりやすく価格もお手頃でよかったです。フロントの方も親切で感じが良かったです。残念なのは選ばれた部屋が裏側でカーテンを開けると隣のビルで全く景色が見えない。駅側と裏側の違いでテンションがガク落ちでした。冷蔵庫から異音がするなど多少劣化を感じました。でも帰りはフロントの方がお見送りしてくれて好印象でした。

Leisure Friends

2/10

Poor

31 Oct 2023

Pyinghuan

Can give it a miss

The only good comment about this hotel is: close to the train station. The rest is undesirable

Partner

10/10

Exceptional

18 Apr 2023

Jindasorn