Name: Mercure Nagano Matsushiro Resort & Spa
Address: 1372-1 Matsushiro-machi Nishiderao, Nagano, 381-1215, JP

10/10

Exceptional

18 Jul 2026

Paolo

It was awesome. I am not a robot. I'm just a guy. The onsen was fricking awesome. Loved the floor. -Kaya

Partner

10/10

Exceptional

12 Jul 2026

Jonathan

I loved the onsite Onsen and style of traditional Japanese hotel rooms. The staff was very nice and helpful! Amenities were great! Beautiful hotel room view!

The only downside is that the hotel is located on the outskirts of Nagano, so plan ahead as it’s not easy to reach via walking. Shuttle buses are readily available however to help get around.

Friends

10/10

Exceptional

10 Jul 2026

Frank

Great place for the price. Group onsen and evening lounge included free. Sauna too. The only thing was that the room same was advertised as non smoking but smelled of cigarettes. Hotel staff switched our room but the new room... While a little better... Unfortunately also smelled of cigarettes. Other thank this it was a great stay. Quiet. And a great community atmosphere in the free evening lounge.

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

Srinivasa

Little away from Nagano city however, good shuttle from rail station was provided by the Hotel. Room provided was clean with great view of the mountains. Staff were helpful and professional. In-house laundry facility with washer & dryer availability was very helpful for guests.

Breakfast spread was excellent with great choice of breads, fruits, all beverages, cheese, desserts etc. Lounge was very comfortable and provided beverages and snacks for all guests.

Partner

8/10

Excellent

14 Jun 2026

Norman

Very nice accommodations and very good value. The rooms are in need of a refresh, but extremely functional. Our only improvement would be the food variety. We stayed for one week, which is probably unusual for most guests so we tired of the same food day after day. There is great variety, but the same ever day. As an example, for fruit it's apple, banana and pineapples every breakfast varying with other fruits every other day would be a welcome change. Same with eggs, bread selections.

Partner

10/10

Exceptional

07 Jun 2026

KIMURA

湯上がりスペースに飲み放題（アルコールも）の休憩所が23時まで利用できます。
朝食ブュッフェも品数がすごく豊富で、大満足でした。

Friends_and_family Family

8/10

Excellent

09 May 2026

Frank

A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences.

Partner

10/10

Exceptional

01 May 2026

Hoshina

温泉が良い
朝食バイキングもメニューも豊富で良かった

6/10

Pleasant

25 Apr 2026

Brittany

Staff was amazing but compared to other Mercure hotels this one is very outdated (a lot of furniture was outside so they may be renovating) but wallpaper was peeling, there were marks on the walls and carpet where paintings/furniture used to be) and the beds we had were hard as rocks. As were the pillows.

That said the staff and food were exceptional

Partner

10/10

Exceptional

20 Apr 2026

Richard

Breakfast is good and lots of selection

10/10

Exceptional

09 Apr 2026

Claire

I was greatly touched by the kindness I received from the front desk staff during my 2 night stays. I highly recommend this hotel to others.

Self

2/10

Poor

24 Mar 2026

Scott

Absolutely terrible I highly recommend not staying. Everything broken and old, destroyed furniture and walls, mold growing out of the vents, terrible water pressure, beds with broken springs, over crowded, no nearby restaurant options, terrible quality, extremely overpriced.

Family

4/10

Poor

22 Mar 2026

Scott

Hotel condition is terrible. I’ve stayed in old onsen hotels before that are way nicer - old doesn’t mean terrible condition, but this property was clearly neglected.

Walls and carpets are destroyed everywhere, mosquitos / fruit flies inhabited the bathroom. I have tattoos so I must use shower, shower floods and did not drain properly, hot and cold interchange constantly, water pressure fails often. Why no private pools?

Beds are old coil spring beds with destroyed coils, terrible sleep. Walls are paper thin, everything is heard outside the room. Rooms are excessively hot, hvac systems are not maintained, mold is present in ventilation everywhere. Black Mold is most noticeable in the lobby ventilation.

Lobby offers a free snack / night cap before and after dinner, it’s a great service however the space is unimaginably too small for the guests using it and people are spread out into the all over the lobby. Snacks and drinks keep depleting faster than guests can enjoy. Children are everywhere, even during alcohol serving period.

Breakfast and dinner periods must be reserved to stop overfilling, yet you still must wait in lines as dining is always over booked. Food served was nothing special, I think fewer items of higher quality would be better. Only 1 microwave for the whole hotel ??? Internet was terrible.

Didn’t use onsen, cannot review. My family enjoyed the pools. I don’t recommend staying here unless for skiing. Feels like a budget ski hotel, over priced.

Family

8/10

Excellent

18 Mar 2026

Nikki

Grand property, breakfast included was a total delight!!! The variety and quality were outstanding. Convienient location if you have a car. A little harder if you don’t as shopping was a short walk. We stayed in a traditional futon room and found the futon mattresses on the floor a little uncomfortable. Overall a great place to stay. Very busy.

Family_with_children

10/10

Exceptional

17 Mar 2026

PANTIPA

2 food markets and 1 drug store were within walking distance.

Family

6/10

Pleasant

15 Mar 2026

vera

Rooms are spaced, we requested linens to be changed every 3 rd day but they changed only once for 8 days, Some days they haven’t changed garbage bags, they don’t supply coffee to the rooms.Onsen was clean but sometimes overcrowded .Food was tasty but menu was always the same. My wife had foods poisoning from the mushrooms and couldn’t come for the breakfast the staff member was screaming and yelling when I asked her just for a slice of toast to take in our room. Only one staff on the reception was able to communicate on English language, and she brought a slice of bread, they didn’t have a scale to check the weight of the luggage…Overall not impressive experience….

Family

6/10

Pleasant

14 Mar 2026

Marinko

Hotel is far away from the city centre but there is a complimentary shuttle bus to the station.Only one staff member was professional and kind to help at any time her name is Tomom Nagasava. Breakfast and dinner were the same but tasty . The onsen on the 3rd floor was clean.

Family

10/10

Exceptional

25 Feb 2026

Josh

Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value.

Partner

10/10

Exceptional

20 Feb 2026

stephanie

clean room.. very helpful staff.. loved the happy hour and night cap.. spa also outstanding

Friends_and_family Family

8/10

Excellent

16 Feb 2026

LONG

Free snack and beer from 1-3 I think
Great staffs and clean roon

6/10

Pleasant

14 Feb 2026

Wendy

The seemingly overworked staff at reception were extremely slow. The Mecure is quite a way out of Nagano, it wouldn't be a choice of ours to stay there again because of the amount of buse tours that have priority at the restaurant over those staying at the resort.

Partner

10/10

Exceptional

13 Feb 2026

William

Great place. Good onsen. Lou e offers free wine and beer and snacks for afternoon and full bar and snacks for a nite cap.

Leisure Self

10/10

Exceptional

07 Feb 2026

Carlos Raúl

The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself.

Great experience, we’ll return soon, no doubt.

Friends_and_family Friends

2/10

Poor

02 Feb 2026

Jeffrey

First: the description of location was totally incorrect! It is no where near the train or town! It's a 30-40 minute shuttle ride each way!
Second: Once they've lied about their location and you get there you find out that there's basically no where to get food except at the hotel. Where they will charge a whopping $50 for the dinner buffet (even if you just want a salad) and $35 for the breakfast buffet.
3. The Onsen was loud, the waterfall wasn't soothing at all.
I would have NEVER booked this hotel if I had known it was this far out and nothing to do around it AND it was going to cost an arm and a leg to eat. Very Very disappointed, don't waste your time or money. Ended up leaving and booking a room for the last night in town at the Dormy Inn: fabulous place!

Leisure Self

8/10

Excellent

31 Jan 2026

Jennifer

Room was spacious and clean however the location is not convenient if you don’t have a car as it’s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.

10/10

Exceptional

30 Jan 2026

Ho Lei Catherine

Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality.

10/10

Exceptional

25 Jan 2026

Zhi

The buffet, room , staffs and amenities were all awesome

Leisure Friends

8/10

Excellent

09 Jan 2026

Mary

The room was spotless, the bath was clean and wonderful . The buffet was amazing !
Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times

2/10

Poor

04 Jan 2026

Tsz Yan

Old hotel , the heater makes the room is way too hot, unable to sleep, dinner buffet is overpriced compare to its quality, do not recommend

10/10

Exceptional

28 Dec 2025

Jim

Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!

10/10

Exceptional

19 Dec 2025

Theresa

The outdoor onsen is small

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

WEILI

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking.

Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay..

Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.

4/10

Poor

09 Dec 2025

Jacquie

A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.

4/10

Poor

04 Dec 2025

Shlomi Shlomo

They get a low review from me, mostly because of the messy breakfast service.
Rooms need urgent up-grade, sofa was filthy.

Business Friends

10/10

Exceptional

28 Nov 2025

Sirinyapon

Very clean, very good. Breakfast is excellent.

10/10

Exceptional

14 Nov 2025

Alex

Onsen was nice

10/10

Exceptional

06 Nov 2025

Stephane

Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

NAOMASA

設備やサービスは特段問題なく、よかったと思います。
2点だけ
チェックインの列への案内の際に男性の方が対応してくださりましたが、口臭がとても気になりました。接客するにあたりエチケットは重要かと思います。

喫煙ルームに外国人の方が10数名（同じグループ）いたのはいいんですが、ラウンジから酒類を持ち込んで相当長い間談笑していました。少し度が過ぎると思います。何かルール化していただきたいと思います。

Friends_and_family Family

2/10

Poor

16 Oct 2025

Devin

You couldn't pay me to stay here again. It is so old, stains on the floors and walls, the beds are terrible, the AC doesn't work, and they charge an arm and a leg for a mediocre breakfast. The only good thing was the free candy.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Nanaka

ご飯がとてもおいしかったです

Friends_and_family Family

8/10

Excellent

29 Sep 2025

David

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away.

The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo.
The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.

Leisure Family

8/10

Excellent

19 Sep 2025

Ryota

- Onsen was nice
- Internet speed was slow

Business

6/10

Pleasant

29 Aug 2025

Naoko

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough.
Breakfasts were too much, buffet style, we couldn’t eat them all.

Self

6/10

Pleasant

15 Aug 2025

ignacio

For 250.00 a night, I would expect breakfast to be included. They did not.
Hotel has a very 60's feel to it. The hallways smelled dusty. Staff was pleasant, as all Japanese are.

Friends_and_family Friends

2/10

Poor

12 Aug 2025

Verified traveler

自分の

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Olga

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable

Leisure Partner

10/10

Exceptional

29 Jul 2025

Megumi

Great view, meal, hotspring; interesting area

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though.

The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath.

The view from the room was wonderful, looking at snow-capped mountain ridges.

The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked?

The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site.

big military

Friends_and_family Family

4/10

Poor

28 Jul 2025

Takanori

The breakfast buffet was great and you will love it.
But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.

Leisure Family

2/10

Poor

27 Jul 2025

Verified traveler

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.

Self

4/10

Poor

14 Jul 2025

Matthew

Poorly staffed and dated rooms

Leisure

10/10

Exceptional

19 Jun 2025

Mattie

Great stay!

Friends_and_family Friends

8/10

Excellent

04 Jun 2025

nobuaki

また利用させて頂きます。

高速から近いし便利　温泉も快適で朝食もバライティで美味しかった。

Friends_and_family Family

8/10

Excellent

26 May 2025

LO WEE

Generally good except for the drinking water replenishment. While I understand that this is a premium spring water offering, the guest should not be deprived of their rightful allocation. My daughter tried to secure the replenishment for the 3rd night on the parent's behalf but was refused and instead, was given one. Maybe it will be better off to place these allocations in the room rather than having to claim over the counter.

Leisure Family

6/10

Pleasant

22 May 2025

Elvia

The building is huge, but is old,furniture is old, bathroom hardly any lights. Couch had a stain. The onsen outside the rocks are chipping away n the rocks in the outside are accumulating calcium. Hotel staff very friendly.

Leisure Self

8/10

Excellent

18 May 2025

Joyce

Shuttle was convenient, need to update the schedule. Upon arrival, I didn’t have the recent timetable when I asked for it prior to arrival. tatami room was spacious (2 of us, but made for 4). Half boarding was good, but the crowds became a bit trying. Skipped some for this reason. If the shop could extend to include more convenience store items, that would be very nice.

Leisure Partner

6/10

Pleasant

03 May 2025

Dan

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Haruka

温泉気持ちよかったです！

6/10

Pleasant

01 May 2025

Verified traveler

Do not buy meals

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better

Partner

4/10

Poor

23 Apr 2025

Penny

A long way from anywhere

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage.
Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.

Partner

8/10

Excellent

17 Apr 2025

Amanda

We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to \"the lounge\" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

8/10

Excellent

08 Apr 2025

Frank

almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.

Partner

2/10

Poor

31 Mar 2025

Wilson

Smells bad, no renovation to the old yellowing rooms since the 90s, beds are hard as a rock, we cancelled our second night because it was so uncomfortable being there, they didn’t refund us. Staff were lovely, no fault to them but the owners seriously need to renovate this hotel, they made the lobby beautiful but as soon as you head up to your floor for your room you’ll be very disappointed. The photos on Expedia are deceiving, the bathroom is so old and gross in reality and they don’t show this at all.

Leisure Partner

8/10

Excellent

25 Mar 2025

Teresa

Food quality is good, the hotel is a bit old and need to refurnish

Leisure Family

8/10

Excellent

20 Mar 2025

Alexander

Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices.

Leisure Self

10/10

Exceptional

07 Mar 2025

Alfred

One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!!

Leisure Partner

10/10

Exceptional

20 Feb 2025

Jeremy

The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Brian

Good value

Good hotel. A bit away from the main area of town so the dinner choices are limited.

Partner

10/10

Exceptional

18 Feb 2025

joshua

This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort.

And staff is excellent and multilingual.

Leisure Family

10/10

Exceptional

17 Feb 2025

Joel

Best accommodations and location for the price.

10/10

Exceptional

13 Feb 2025

William

Excellent Hotel and Onsen in Nagano

Amazing hotel and spa in Nagano area. About 30mins by bus from Nagano Station to Kandabashi station. Then 2min walk to the hotel. Hotel has an onsen which is great! Lobby has drinks and snacks at different times of the day. Includes unlimited soft drinks, alcohol, tea, coffee, water and snacks. Coin laundry with dryer is available if you need to wash clothes. Great view of the mountains from our room.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2025

Fazuly

Room was spacious and the onsen was good

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Isabella

Good hotel, location was a bit hard to get public transportation sometimes

Leisure Friends

10/10

Exceptional

09 Feb 2025

Jessica

Breakfast buffet

10/10

Exceptional

09 Feb 2025

Taylor

The rooms were amazing!

Business_and_leisure

10/10

Exceptional

09 Feb 2025

Sachiko

満足です

とても良いホテルでした。
シャトルバスも親切で快適でしたし、チェックインの際のフロントデスクの方もとても感じが良い方で、テキパキと仕事をしていました。
お部屋もとても綺麗で、過ごしやすかったです。ただ、空調が上手く設定できなくて、とても暑くて窓を開けて過ごしました。
大浴場もお掃除の方がまめに掃除をしてくださっていて、とても綺麗でした。
朝食も種類の多さや、スタッフの方々がテキパキとお世話をしてくださり、とても満足でした。

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Racielle Ann

Nice onsen! Quiet and relaxing experience.

Leisure Partner

4/10

Poor

12 Jan 2025

Krystyna

This property is super dated. I don't think it has been renovated since the 90s. The room smelled of mothballs and dining was difficult to book as they had a chart that needed to be adhered too. Laundry was crazy, 3 washers and dryers for hundreds of people. I was in my room and a whole heap of people just walked in as they were given my room too. Check in was difficult. The staff tried hard but they need some guidance from. Upper management. Some flowers or indoor plants would help warm up the lobby too. It was more like a private hospital.

Leisure Family

10/10

Exceptional

11 Jan 2025

Szymon

Probably the best hotel I have ever stayed.

I have been to Japan many times over a period of 10 years. I have stayed in so many hotels I can not count anymore. Straight facts. Hotel is very reasonably priced. It is in a great location. Short taxi ride to many restaurants and many attractions within walking distance. The restaurant is great. One day I did not fell like going out to dinner. I spend 8000 Yen per person on the dinner buffet...At first I was reluctant...but they had Alcohol and beer included. All you can eat and Drink. It was amazing. My booking included breakfast and lounge. Lounge Was amazing. Turns out there was a lot of people to check in that day. No problem. All you can drink beer and Sparkling Wine...plus many other choices. they do have evening mixer as well, 2100-2300. That one has hard alcohol and beer...plus regular beverages and snacks...The onsen is good but it could be better. I love the outdoor onsen. They do have one. But it is not so open. Onsen is a great bonus so I am not complaining. Reasonable Price and comfort make it great for couples. IDK about other travelers. But If you like Onsen and Drinks...This is a place for you. 16000 yen might be a bit much for 2 people for dinner. But Gyu Kaku ran me 15800. But you have to add 2100 yen taxi to get there and 3000 to get back. Considering that. Buffet with Unlimited DRINKS!!! Is a good Choice. Would definitely stay again 10/10 would recommend. Like I said. Pragmatically it is the best Hotell I ever stayed in.

Partner

10/10

Exceptional

10 Jan 2025

Ong

Has a public onsen and lounge. Room is large, breakfast is delicious. Will be better if they renovate the toilet and have stronger air conditioning

Leisure Family_with_children

8/10

Excellent

09 Jan 2025

Timothy

Great breakfast and onsen. It is dated.

Friends_and_family Family

8/10

Excellent

08 Jan 2025

Monica

The food was excellent but the property was far from attractions with no stores around. If you are relying on public transport it was a ways away from the train station and you have to walk from the bus stop in the dark with no proper lights. If your using it as a base to go skiing it's excellent not if you expect night life

Leisure Family

4/10

Poor

07 Jan 2025

Dana

Well, our plans changed at the last minute and this hotel was the only one in Nagoya with two rooms left. It is massively outdated. I had read other reviews stating that the sparse hallway decor was bothersome, but I did not expect it to get to me. It did. I found this hotel to be soul killing and left before my time was up. Its also way outside the main city so it is isolating.

Leisure Family

8/10

Excellent

31 Dec 2024

Hafida

The hotel was good, but the check-in took long despite 5 people available, but doing things super slow.

Leisure Family

10/10

Exceptional

30 Dec 2024

Ryan

If you get the right package l, everyhting in inclusive!!

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Verified traveler

加湿器をお借りしたかったです。
（室内にありました？依頼もしませんでしたが。）

仕事柄気になったこと
蛇口やシャワーのパッキンを交換した方が良いです。
水がチョロチョロもったいないです。
清掃スタッフさんの清掃時の目視で十分確認できると思います。

Friends_and_family Friends

6/10

Pleasant

30 Dec 2024

Nancy

The facility is very dated. Staff is friendly and helpful. It is not close to the train station.

Family

10/10

Exceptional

23 Dec 2024

David

Great stay

The staff were extremely helpful and the free lounge twice a day was a real bonus

Friends_and_family Family

6/10

Pleasant

21 Dec 2024

Wai Kheong Mercury

check in 4 people, 3 sets of amenities. everything need to request. very unlike of a 4 star hotel

Leisure Family

10/10

Exceptional

02 Dec 2024

James

Very large room with nice furnishings. Excellent dining area with views and space.

Leisure Family

10/10

Exceptional

30 Nov 2024

Nina

Good hot water cold
Water tub system . Nice pillow and view

Business_and_leisure Pet

6/10

Pleasant

17 Nov 2024

Jarrod

Breakfast buffet was amazing. The onsen was nice. Our expierence was very streamlined, but lacked the charm of smaller onsen.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2024

sunil

Location too far from city. Property is old and needs updating

Leisure Self

4/10

Poor

14 Nov 2024

Shlomi Shlomo

Hotel is a bit old and rooms are dated.
Breakfast system is terrible; you need to pick a time to go to breakfast, but if you arrive to the hotel late, all early schedules for the breakfast are already taken…!
There is no first-come, first-serve system, which is really annoying!!!

Leisure Friends

4/10

Poor

04 Nov 2024

Daniel

I feel that people should know that every thing in this property is outdated and depressing.
Looks like the rooms have not been updated since the 80 s . The furniture, the drapes, the cart are so old , the bathrooms are very outdated and small even the lighting in the room is bad.

It is not convenient as 30 minutes from They train and the city .

The food at the restaurant is plenty full and the quality average.

I gave it 2 stars as we had a very nice concierge
Also you should know that at the end you will be charged extra for a spa tax no matter if you used it or not.

There are plenty of nice hotels for that price in Japan , very disappointed by this one

Leisure Family

8/10

Excellent

01 Nov 2024

Stasia

Spacious room, comfortable bed, service is ok. Breakfast spread was great. Free parking available.
Do take note that hotel charges ¥900 per room for bathing tax, apparently for usage of public bath (onsen), even though we did not use it at all during our 3 nights stay. Hotel staff explained that this bathing tax will be charged regardless of usage. This is not logic, in my point of view.
Mecure management (being a big hotel chain) should look into a managing system to only charge this tax for rooms that used the public bath.

Partner

8/10

Excellent

31 Oct 2024

Kok Sheng

The room are big but its a bit dated design.

Leisure Family

4/10

Poor

29 Oct 2024

Wolff

Our hotel was a half hour bus ride from Nagano station but the hotel runs a courtesy bus so was glad we inquired at information center at Nagano station.
The hotel is dated and could do with updating but the room was spacious and the mattress ( we chose a traditional mattress on the floor) was v
comfortable. The onsen was a good experience too.
We had a 2 night stay and told at check in that THE MEALS were provided .At the same time given
a sheet with the meal times. It was not till half-way during our meal on our second night that a waiter came to ask us to sign for the meals at $80 cad/head. An extra 480$ for the 2nights. What was v upsetting was if we were told at our 1st night, we certainly would not have dined there the 2nd and the person n who checked us in would not come to at least speak to me to try to clarify the situation.He avoided eye contact too. This marred the experience and made me feel that I was forced into a corner. If he said your breakfast is included or someone had i formed us while lining up for the evening meal that this was extra, then I feel that would have been av different experience- at least we could choose

Leisure

6/10

Pleasant

29 Oct 2024

Verified traveler

Needs lots of updates. Excellent staff.

Excellent staff can’t make up for elderly property. Far from station and you will need to order taxis to and from as the buses and hotel shuttle don’t run often.

Non-smoking in name but still lingering smoke smell as nothing has been updated since the rooms were smoking. There was mildew on the shower curtains and central AC so you are unable to adjust the temperature in the room. It was very warm on the top floors.

Partner

8/10

Excellent

13 Oct 2024

Michio

朝食の順番待ち

７時前に椅子に座って待っていたが、席を案内する列は別の場所であり、かなり抜かされ割り込まれ不愉快だった。

順番札などがあればスムーズにいったはずです。

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Wylie