Name: Nagano Tokyu REI Hotel
Address: 1 Chome-28-3 Minamichitose, Nagano, 380-0823, JP

10/10

Exceptional

29 Jun 2026

Lucuis

Incredibly kind staff, clean , spacious rooms! Perfect location

Family_with_children

10/10

Exceptional

28 Jun 2026

Buck Mong

Clean room. Right opposite the train station. English speaking staff.

Family_with_children

10/10

Exceptional

01 Jun 2026

Ian

Very attentive staff. Easy check in. Close to station. Very good buffet breakfast. Reasonable room rates. Comfortable room. Everything you need really.

Self

10/10

Exceptional

29 May 2026

John

Clean, compact rooms, great air con and purification
Tea and cosmetics great. Good bathroom though compact. Compact bed

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Jenna

The breakfast was good and the staff was really nice, the rooms are just incredibly small.

Partner

10/10

Exceptional

21 Apr 2026

Stephanie

My husband and I stayed 1 night at this hotel. The check-in was simple and the staff was friendly and helpful. We speak very little Japanese and there was no problem. We were offered the opportunity to change our room, but declined and stayed in the standard double room. This room is very small but was okay for us for one night. It would be challenging for those with more/larger luggage than the two small carry-on sized pieces we had. Those with full sized luggage should get a larger room (over 18 meters squared). The room was a bit dated but clean. It was reasonable given the price. The hotel offered a good amount of amenities for those needing toothbrushes, razors, tea etc. We just needed coffee which they had. We didn't have breakfast. We didn't need parking. It is close by the train station for easy access to transportation and there was a convenience store within 100ft/50meters. The hotel allowed us to leave our bags with them while we explored after check out. Overall a great, basic accommodation at a reasonable price.

Partner

6/10

Pleasant

20 Apr 2026

Farha

The Hotel itself is at a very nice location just outside the train station which is very handy-we has a twin room and unfortunately the sizes were too small which is a shame.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Juan Pablo

The hotel delivers what you pay for — expect nothing else. Nevertheless, it could be better, a lot better.

Also, the staff, for the most part, were great, but there were a few who were not.

I did not enjoy my stay at all. Especially with so many options around, I would have happily chosen another one.

Self

8/10

Excellent

16 Apr 2026

Malet R

Breakfast was excellent!

10/10

Exceptional

12 Apr 2026

Armine

Clean room and great area

Partner

10/10

Exceptional

04 Mar 2026

Iris

good location

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Yvonne

Ideally located near to the station. We arrived early and were able to access our room. A lovely surprise to find out that breakfast was included in the price.

8/10

Excellent

19 Feb 2026

Thomas

Staff were friendly, rooms clean and the breakfast was excellent quality and value. Great location

Family_with_children

8/10

Excellent

16 Feb 2026

Alex

Very clean room and great location, as it’s right outside the train station. Just wasn’t a fan of how tiny the room was for two of us staying there but I also understand that’s the norm in Japan. If I was travelling solo, I’d likely stay here again.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Ariel

Good location

Self

10/10

Exceptional

06 Feb 2026

Shannon

Nice, clean hotel near the train station and close to restaurants. I would definitely recommend this hotel. It is simple but clean and great staff.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Miguel

all great

Leisure Family

10/10

Exceptional

12 Jan 2026

Darrin

.

8/10

Excellent

10 Jan 2026

Elizabeth

Staff were helpful and efficient, room was very clean, and the breakfast buffet was great. Location right across from the station was perfect.

Leisure Partner

4/10

Poor

09 Jan 2026

Sor Boon Theresa

Staff support was horrendous

Sat 3 Jan - My family & I took a tour bus to Togakushi Shrine Okusha. We missed our designated time slot for the return trip at 1:30pm and could not board the next bus at 3:30pm because the bus driver claims that all tickets are sold out.

Our attempts to book an Uber or Go-Get taxi were unsuccessfully.

As it is winter, the sun was setting early and the place became dark very fast.

There were no street lamps and we were concerned about our safety.

Around 4:30pm we rang the Hotel Reception to request for assistance. We explained that we stranded at the Shrine & could not secure any transport back to the hotel.

The female staff who answered the phone didn’t even bother to verify if we were guests at the hotel. After hearing our request, she referred us to Uber & Go-Get taxi when we had clearly explained the situation. She claims she cannot assist and hung up.

Leisure

2/10

Poor

09 Jan 2026

Caleb

Dirty

8/10

Excellent

04 Jan 2026

Claire

Excellent location and service. Rooms are very small. Something to keep in mind if you have a lot of luggage.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Maria

Great tidy warm hotel, very quiet and convenient.

10/10

Exceptional

11 Dec 2025

DANIELA

The room was very clean and staff very nice.

8/10

Excellent

07 Dec 2025

Nghia

Highly Recommended. The hotel is situated in a convenient location across the station and our rooms were clean plus friendly staffs.

Leisure Family

10/10

Exceptional

04 Dec 2025

Kennedy

Nice hotel right across the street from the station.

Staff are friendly and efficient. Staff can speak english as well.

I enjoyed my stay. I would stay with them again if I pass by again. Thank you for your hospitality.

Leisure Self

8/10

Excellent

01 Dec 2025

leena

Great breakfast.
Great location

Leisure Family

8/10

Excellent

29 Nov 2025

Lisa

conveniently located..

Leisure Friends

10/10

Exceptional

26 Nov 2025

UPINDER

Room was very clean and of a good size. Staff were very polite and professional. Location of the hotel right across the road from Nagano station. Lots of shopping and eateries nearby.

Partner

8/10

Excellent

25 Nov 2025

Antonio

Great staff, clean room

6/10

Pleasant

09 Nov 2025

Ronald

Clean Room but small. Staff was respectful. Breakfast was good but very busy. Go after 8am and you will be fine. Very centrally located and near the train station to boot.

Leisure Friends

8/10

Excellent

07 Nov 2025

Jessica

Customer service

Leisure Family

10/10

Exceptional

07 Nov 2025

MARIBEL

Location,staff,breakfast and cleanliness were all great!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Andrew

Great place to be at. You're litterally right by the station and right next to the konbini. The facilities are comfortable and clean.

10/10

Exceptional

14 Oct 2025

ruhamey

Great buffet breakfast, awesome staff and clean room.

Leisure Family

6/10

Pleasant

10 Oct 2025

sibi prahalada

The facility was average but staff was very friendly and helpfull

Leisure Friends

10/10

Exceptional

01 Oct 2025

Chun Yang

這間飯店的位置非常好，就在車站對面，然後我們住的雙床房空間很寬敞，裡面設備也非常的新和乾淨，早餐的選擇非常的豐富，工作人員服務也很好，非常推薦

Leisure Partner

10/10

Exceptional

22 Sep 2025

Diane

Close to Nagano Station
No onsite parking

Leisure

8/10

Excellent

20 Sep 2025

Ben

Well positioned, near the station and quite a lot of food options.

Leisure Self

10/10

Exceptional

14 Jul 2025

Michale

Really nice stay, amazing staff.

Leisure Family

8/10

Excellent

03 Jul 2025

Marie

Room was clean and as expected. Location was convenient

Leisure Family

8/10

Excellent

17 May 2025

Marco

Close to public transport.

Leisure Family

10/10

Exceptional

16 May 2025

erwin

We had a wonderful stay Nagano Tokyu Rei Hotel. So much room
& close to restaurants,transport etc. buffet breakfast was lovely as well
& the staff very friendly.

8/10

Excellent

13 May 2025

Charles

Business Hotel Gets The Job Done

Our first choice was Hotel Metropolitan but it was fully booked so we booked Nagano Tokyu REI Hotel. It is a modern business hotel opposite JR Nagano Station and very central for transportation, shopping and food.

Room is small but that is the norm in Japan. We booked two double rooms and each had a double bed pushed up against the wall on one side with a table with 2 chairs (one built-in) along the window with view of the train station. The bathroom is a modular builti-in unit that you step up to get inside.

My only dislike is there are two elevators on the ground floor of the building housing both hotel and entertainment complex. One elevator only goes up to 4F where the hotel lobby is. The other elevator goes up to all floors but does a mandatory stop on 4F for security reasons. Because of this, elevator wait times can be long. There is another elevator that only goes down to 2F so you have to take the stairs or the one escalator down to GF. At certain times the one escalator is set to going up, at other times it is set to going down.

Friends_and_family Family

10/10

Exceptional

08 May 2025

Eugene

Great location, shopping all around the area.

Leisure Self

4/10

Poor

03 May 2025

Claus

Rooms were too small. The air conditioner would run constantly and the air would blow very intensely. There was no way to have the air only blow when cooling. It would blow regardless of if the air compressor was being used. It would also blow in your face all night. You had to either deal with it or turn it off.

The bedding is a synthetic material and very hot. I would not recommend staying here.

Leisure Family

10/10

Exceptional

03 May 2025

Zoe

Great location, right next to Nagano station, with plenty of affordable dining options in addition to transportation. Also very clean, very comfortable and serviceable

Leisure Friends

8/10

Excellent

25 Apr 2025

John

Property was clean and well located very close to the station and within walking distance to the sites I wanted to see. Lots of local restaurants in the immediate area.

Leisure Self

10/10

Exceptional

04 Apr 2025

Daniel

Great location very nice staff

Leisure Family

8/10

Excellent

28 Mar 2025

Verified traveler

Comfortable stay

Stayed for 2 nights. Hotel is right across the street from the JR station. Room was relatively small with just enough space for my luggage and to move around. The bathroom is a step up so be careful. Overall it was a comfortable stay.

Self

8/10

Excellent

17 Mar 2025

Bruce

Great location for train access

Leisure Partner

10/10

Exceptional

08 Mar 2025

tan nam

To easy

Leisure Friends

10/10

Exceptional

01 Mar 2025

krista

Amazing hotel. Friendly stafff. Rooms are small but were were there to see Tokyo not stay in a room! Hotel is super easy access underground to Nagano station and in the center of it all. I would definitely stay here again and would recommend to anyone heading to ski Japan. Great starting location and food choices around hotel are plenty

Partner

10/10

Exceptional

27 Feb 2025

Peter

Fantastic stay .

Leisure Family

10/10

Exceptional

24 Feb 2025

James

Great Hotel and really nice amenities

10/10

Exceptional

22 Feb 2025

Shallon

Property was beautiful and staff were efficient and courteous. It being my first time in Japan, i was very comfortable

10/10

Exceptional

21 Feb 2025

Virginia

Lovely staff, super clean and just across the road from the train station. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

18 Feb 2025

Koryn

Lovely hotel with big, comfortable beds and a great breakfast buffet.

Leisure Partner

8/10

Excellent

02 Feb 2025

Nicolas

The check-in and check-out process was swift, and the staff member who assisted us was incredibly friendly and helpful with all our questions. The hotel's location is perfect, being conveniently near the train station. My only issue was with the WiFi; it was quite unstable and slow. Although the hotel informed us that we could select any WiFi hotspot, not just the one in our room, this made it challenging to find a reliable connection. Despite this, we had a wonderful stay at the hotel and thoroughly enjoyed our time there!

Leisure Family

6/10

Pleasant

21 Jan 2025

Rachael

Perfect position - can walk to all local sites and a skip away from train station for day trips . Nothing fancy but clean and served the purpose . Can pay to go to a nearby gym but it doesn’t open until 10am .

10/10

Exceptional

20 Jan 2025

Meghan

Great. Small room in perfect condition. Very clean and comfortable

Partner

8/10

Excellent

16 Jan 2025

Darrin

This hotel was exactly what we needed for a one night stay that was close to the railway / bus station. The room and breakfast were great. I will stay here again on my next Tokyo visit.

Leisure Friends

10/10

Exceptional

05 Jan 2025

Susan

Tokyo REI

Very convenient for the station. We arrived with a lot of luggage so was offered an upgrade to a larger room for £10 per night, which we took. Glad we did as room was still compact but did what we needed for two nights. We were able to send a couple of our bags onto the next hotel using Black Cat. The receptionist was very helpful in arranging this for us.

Partner

8/10

Excellent

30 Dec 2024

Kit

The hotel location is very convenient with a family mart next to it and the donki just a street away! As for carpark, park newr the open space carpark nearby where hotel will help to issue an overnight parking coupon cheaper than the usual.

Leisure Family

10/10

Exceptional

12 Dec 2024

Wendy

The room is reasonable for three persons. We have been to smaller rooms. Nice for Japan rooms. Very convenient and walkable to shops, cafes and Nagano station.

Leisure Family

10/10

Exceptional

04 Dec 2024

Kerry

Loved our stay!

Leisure Family

10/10

Exceptional

24 Nov 2024

Cheri

Nothing to share

Leisure Partner

8/10

Excellent

17 Nov 2024

Sandra

hotel was nice , area is in a all night party

Leisure Family

10/10

Exceptional

14 Nov 2024

jan

Nothing unique, just exactly what we needed for a decent price.

8/10

Excellent

03 Nov 2024

Vanessa

Very clean and centralized hotel that is across of the Nagano station. Lots of different type of stores and places to eat with walking distance. Great breakfast buffet that includes traditional scramble eggs, bacon, sausage and toast

Leisure Family

8/10

Excellent

31 Oct 2024

Eng Peng

Excellent location just directly opposite JR station. Lots of shops & dining. Hotel is modern. Rooms are comfortable & clean but quite small. Staff is nice, some speaks English.

Leisure Family

4/10

Poor

15 Oct 2024

Verified traveler

Good for a night

Really small. Good for one night. Feels like a lot of tour groups stay here. Breakfast was okay. No fresh fruit. Right opposite station which is great, you can see it from the station windows near the escalator.

10/10

Exceptional

08 Oct 2024

Stephen

Very Nice

Great location if arriving by train. Comfortable and good value.

Partner

10/10

Exceptional

04 Oct 2024

Ashley

Nice hotel conveniently located right beside Nagano station. Friendly and helpful staff and walking distance to many eateries and stores.

Partner

10/10

Exceptional

27 Sep 2024

Victoria

Great hotel for the money - really nice to be greeted by people. Felt very comfortable and it’s very quiet considering it’s right next to the train station

Leisure Family

10/10

Exceptional

11 Aug 2024

Elena

The hotel was clean, comfortable, welcoming and quiet. Even though we were next to the train station, we didn’t hear anything. There are a lot of dining options nearby but you shouldn’t miss the hote breakfast buffet, which has both Japanese and western options. It was a nice chance for my kids to try some unfamiliar Japanese food. Coffee was great too, and they had to-go cups as well. The staff was helpful and spoke English well. They helped me ship our luggage to our next hotel (takkyubin). There is a coin laundry and the machines dispense detergent so you don’t need to have some. Convenience store (I think 7-Eleven) and Don Quixote 1 block away. There’s a microwave on the lobby floor (4th) and table and chairs on the rooms. Only down side was no drawers to store clothes but there was a closet to hang them. Overall it was clean and relatively spacious for a Japanese hotel. I would recommend it for families and couples. I would definitely stay here again and will look for Tokyu brand hotels in other cities as well.

Leisure Family

8/10

Excellent

18 Jul 2024

Daisy

Right across from Nagano station. Elevator access right into basement level of Nagano station.

Leisure Family

6/10

Pleasant

10 Jul 2024

Chiu Keung

Room unfortunately reeked of urine during the night and although the smell was less when we turned on the room air con and deodoriser, this was not great as the room was very cold as a result.
The room was serviced and smell disappeared but returned again when the air on was turned off. As a result 2 of the 3 nights were difficult to sleep due to the smell.
Otherwise the hotel was in an excellent location and the staff were very hospitable.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Tanya

Right across from station was perfect for the rainy day especially. All good, I’d stay again

Leisure Family

10/10

Exceptional

16 Jun 2024

Winson

Great stay with excellent location

This hotel is wonderful and convenient just right across street of the main train station with easy access. I was amazed of how beautiful this property is. Rooms are very clean, comfortable and nice. Staff was attentive and welcoming. They allowed storage of luggage while we already check out to explore furthermore of the city of Nagano. Location was a short walk from train station and buses. 3 minute walk. Definitely will return in the future.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Josh

Nice property with better amenities than is standard in the USA.

Leisure Self

10/10

Exceptional

08 Jun 2024

Wai Yee

Comfortable stay

Location is very convenient n near eateries.
Room is clean n sufficient space for 2 people.

Friends_and_family Friends

8/10

Excellent

25 May 2024

Lance

Close to the train station - convenient.
Cruise ship sized rooms.
Clean. Served the purpose.

Leisure Family

8/10

Excellent

24 May 2024

Donald

Very close to the station and lots of dining options

Leisure Family

10/10

Exceptional

14 May 2024

Verified traveler

Very central and convenient to everything. It’s across the road from the train station but it’s amazingly quiet

8/10

Excellent

14 May 2024

Bin

Convenient location.

Leisure Self

10/10

Exceptional

25 Apr 2024

Teruhiko

There are two Englishlanguage channels on TV, CNN-J and NHK ( dubbed). But there is no instruction how to select English. As default, CNN is in dubbed Japanese.

Partner

10/10

Exceptional

08 Apr 2024

benjamin

Check-in staff was very helpful and polite. Room was clean and large compared to other Japanese hotels at same price level.

Highly recommended.

Leisure Self

10/10

Exceptional

08 Apr 2024

Wendy

The staff were very friendly and helpful in storing our luggage prior to check in. Loved the location close to Nagano station (across the street). Room was clean & corner rooms are a good size. Complimentary tea and coffee, along with hand lotions, facial cleansers, etc was especially nice. Would stay here again on my next visit to Nagano.

10/10

Exceptional

08 Apr 2024

Monika

Spacious room and hotel is located directly across from Nagano train station. Numerous restaurants in the area and midori store at the train station has numerous prepared meal choices.

Leisure Partner

8/10

Excellent

22 Mar 2024

Colleen

Location is fantastic, within walking distance to Nagano station. There are several convenient stores within the area , best is there’s an affordable Ramen shop serve very good quality Ramen, thumbs up 👍

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Jack

Very close to the train station and was a good stopover on the way to the Nozawaonsen. Staff checked us in very quickly and were helpful and kind. The room was a good size.

8/10

Excellent

06 Mar 2024

Kimberly

This hotel is directly across from the train station, which is like a mall, full of shopping and eateries. The hotel is functional, nothing fancy but the staff was nice. You can get your own water from a cooler near the elevators. You can choose if they make your room up, they will leave towels and amenities if requested. The tea bags and coffee are at registration. The internet is not as strong as could be. You sign up using room internet number but I could not see mine so used the neighbors, maybe that is why it was not always stable. Overall a good place, near everything, Lawson, eating, malls.

Leisure Self

6/10

Pleasant

28 Feb 2024

Albert Ku

All good except the trash wifi speed. Slowest ever in Japan. Not only slow it frequently lost connection. Completely not usable for any sorts of work. Youtube? forget it.

Business_and_leisure Self

8/10

Excellent

25 Feb 2024

Tilly

The room whilst small was clean and modern. With the sustainability measures, we didn't get our room cleaned which was ok. The hotel was in a great location and near the station which was very convenient. Good shopping and restaurants nearby as well. The staff were helpful. The hotel breakfast is excellent with a huge variety of options. Would stay here again

Leisure Partner

10/10

Exceptional

23 Feb 2024

Chris

Very convenient for traveling around Nagano. Good food options nearby. Hotel breakfast was superb.

Business Self

10/10

Exceptional

31 Jan 2024

Scott

Excellent stay very friendly staff and spacious room. The hotel is opposite a train station which is ideal. Thank you for a great stay

Leisure Partner

10/10

Exceptional

31 Jan 2024

Terrence

Nagano highly recommend

This hotel is right next to the station and close to some excellent sober restaurants. Staff were very friendly very efficient and very informative. Also, very flexible. The room was terrific.

Partner

8/10

Excellent

25 Jan 2024

CHEUK TUNG

Suggest to provide usb socket for charging

Leisure Family

10/10

Exceptional

24 Jan 2024

Alison

Wonderfully located near train station & temple access, clean and spacious, friendly professional staff, most English speaking so handy for our Australian family. Can’t recommend highly enough for location, great base for 2 day/1 night visit.

Leisure Family