Nestor
Good stay
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7.6/10Very good89 Reviews
Cleanliness7.6/10 7.6
Service8.0/10 8.0
Comfort7.0/10 7.0
Condition7.6/10 7.6
Location5.8/10 5.8
Neighborhood6.4/10 6.4
Amenities8.6/10 8.6
See all ratings- Family hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Atlantis Plaza Hotel
Sitting in the central area of the city of Cucuta, this venue is at just 7km from the historic centre of Villa del Rosario's and a 15-minute drive from the Camilo Daza International Airport.
Guests who want to explore the surrounding area can check with the tour desk regarding tips and assistance with booking excursions.
Those who are just after relaxing will be in the right place, they can spend their days lazing around the pool or treat themselves to a procedure at the spa and wellness centre.
For a delicious meal they can trust the onsite restaurant, which serves both tasty international cuisine and mouth-watering local specialities. It is also the place where they can enjoy the hearty Colombian breakfast, the perfect start of the day.
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The spacious and comfortable rooms of the venue are fully refurbished with unique design providing comfort and elegance for an enjoyable experience.
With a stay at Atlantis Plaza Hotel, you'll be centrally located in San José de Cúcuta, a short 7-minute walk from San Jose Cathedral and 11 minutes by foot from Gobernación Norte de Santander.
This hotel is 0.7 mi (1.1 km) from Cucuta Museum of Culture and 1 mi (1.6 km) from General Santander Stadium. Make yourself at home in one of the 61 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
1:00 PM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9:00 AM to 8:00 PM.
- Children may not be eligible for complimentary breakfast.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
-
Spoken Language
English
Spanish
Nearby attractions
San Jose Cathedral
0.6 km / 0.4 mi
Gobernación Norte de Santander
0.9 km / 0.6 mi
Cucuta Museum of Culture
1 km / 0.6 mi
Colon Park
1 km / 0.6 mi
General Santander Stadium
1.2 km / 0.7 mi
Ventura Plaza Commercial Center
1.4 km / 0.8 mi
Banco de la Republica Cultural Area
1.6 km / 1 mi
Circus Pop
2.3 km / 1.5 mi
Ecoparque Comfanorte Cúcuta
3.8 km / 2.4 mi
House of General Santander
10.8 km / 6.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2008
- Number of floors (main building): 6
- Single rooms: 36
- Double rooms: 18
- Family rooms: 7
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
Show 33 more facilities & services
- City centre
- Nearest Bus / Metro Stop
- Airport
- Golf course
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Medical service
- Hotel safe
- Currency exchange facilities
- Lift access
- Bicycle storage
- Café
- Restaurant
- Non-smoking area
- Poolside snack bar
- Air conditioning in Restaurant
- Conference room
- Children’s swimming area
- Sun loungers
- Parasols
- TV lounge
- Sauna
- Steam bath
- Massage
- Breakfast
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Special dietary options
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
TRIPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
TWIN WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAtlantis Plaza Hotel
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Atlantis Plaza Hotel
50
reviews shown
Nestor
All was ok
Adrian
100 % excelente servicio
DEYSY
Good services
KARLA
En general el hotel tiene un ambiente agradable, sus trabajadores muy amables y atentos, lo único que falto es que para bañarme no hubo agua caliente.
Verified traveler
U
Hector
Nice hotel ! Nice people :)
Verified traveler
Muy buena ubicación, staff muy amable, super recomendado
Andrew
Central location but crazy area
Not a bad stay, but the area is absolutely chaotic and quite loud. Service was good. steet in front is so packed you can barely walk down it by day and later at night doesnt feel the safest.
Verified traveler
The hotel is great. Good overall. The staff is very friendly and helpful. The breakfast is veey good too.
Steven
The hotel is in a very commercial part of the city.
Manuel
Not so clean
Nice people, however, the room was not very clean. The bathroom is too small and uncomfortable. I think this should be a 2 stars hotel.
MARCELO
Very good choice if you are looking for something
I loved it in every aspect in general, until I come back in 15 days with my family
David
Shopping spree place
Hotel is comfortable, clean and in the middle of the shopping district. There is no warm water in the shower if you decide to take a morning shower. The staff is very helpful and willing to assist beyond customer needs.
Verified traveler
Not the best hotel for the price
Try to avoid not the best option, really bad location
Verified traveler
Nice hotel. In downtonw Cucuta
Great hotel for the price you pay. Hotel staff are very pleasing.
Erik
Party at the pool kept me awake until 1am.
Needing to fly out the next morning at 5am (leaving the hotel at 3am) this was more than annoying.
3 guys out by the pool, radio blasting... the two guys didn't have a clue about customer service at the front.
Basically its not 100% their fault, the management does not train them about hospitality at all.
This hotel should be embarrassed to charge $100 USD for a night when its not worth more than $40. Even that is a high standard.
3 guys out by the pool, radio blasting... the two guys didn't have a clue about customer service at the front.
Basically its not 100% their fault, the management does not train them about hospitality at all.
This hotel should be embarrassed to charge $100 USD for a night when its not worth more than $40. Even that is a high standard.
JOHAN
No se hospeden en este hotel
Fatal me cobraron los impuestos que ya había pagado por esta vía. No hubo agua caliente en la habitación. En la ducha había mucho moho. El personal nada amable.
No lo recomiendo por nada
Fatal tanto en instalaciones como en servicio
No lo recomiendo por nada
Fatal tanto en instalaciones como en servicio
Argenis
Todo muy bien.
Gerardo
Muy bueno para su ubicación.
Ubicada en todo el medio del zafarrancho del centro de Cucuta, ideal para ir de compras. Muy buena atención en la recepción. La habitación, bastante básica. Aire acondicionado con control de energía cuando no hay nadie en la habitación. Una piscina bastante refrescante. Fui Divino al final del día. Cierra tarde. No hubo restaurant para la cena. El destino, también bastante básico.
Alvaro
This hotel it’s a complete mess the pictures that shows on website completely different no restaurant service, pool it’s dirty
staff is not friendly I won’t recommend to anyone
staff is not friendly I won’t recommend to anyone
Stefano
No vuelvo mas nunca
Debo empezar diciendo que la reservación que me cobraron 100.000 pesos mas q la reservación. Nos dieron unas habitaciones que no tenian agua caliente, no tenian cortinas para que taparan la claridad y toda la noche fué terrible porque habia que taparse de la luz de la calle. El ruido es latente toda la noche. El riel de la puerta de la ducha sucisima, muy mal aseo. De verdad q nos sentimos estafados. El desayuno regular, el sr muy amable el que atiende. Lastima y no tomé fotos. Nada repetible, lastima que hotels no tiene otras opciones en cúcuta, mejores y de mejor precio, porq despues en otras aplicaciones vi mejores.
Ramon esteban
Muy bien
Ciramarquez
Muy buen trato y hotel, lo recomiendo ! Absolutamente céntrico
Rossy
Comfortable and with excellent attention of staff
Giovanni
Estuvo bien
Verified traveler
Buena atención, serviciales y amables. Habitaciones deterioradas, falta mejorar el aseo y repasar arreglos locativos.
Mauricio
Todo bien
Verified traveler
Muy. Buen servicio, excelentt locación El desayuna si es bien falto de sazón y sabor
Delia Carolina
100% Calidad
Super excelente Atención
Alejandro
Excelente estadia
excelente hotel. cerca de todo y muy comodo.. el unico inconveniente es que no me avisaron que solo el piso 3 tiene agua caliente en sus habitaciones.
Juan
las toallas son muy ásperas mecesitan enguaje.
No tan bueno por la calidad de la lenceria
charles
Buena estadía debería mejorar iluminación de pasillos nocturna lo mejor la atención en recepción y personal desayuno normal y ubicación perfecta para una estadía de 3 dias
Piedad
Oportunidad de mejora
Estuvo bien pero el dia que llegue las dabanas olian mal y la toalla estaba manchada al igual que el baño no estaba limpio
LEONARDO
Excelente, solo el WIFI no estaba muy estable en las habitaciones
santander
sucio y pesima atencion
desastrozo todo
maria isabel
Regular, no dormí bien porque se escucha demasiado el ruido de otras habitaciaciones. Una sola almohada, piscina 3 días sin mantenimiento, etc...
Yudy
Malisisimo
Mi estadía en este hotel fue terrible. La cordialidad del personal fue muy mala. Tuve casi que rogar por papel higiénico para mi cuarto.los desayunos incluidos muy pobres y fríos. Todo en general fue muy mediocre. Nunca volveré. Y la ubicación del hotel malísima, situada en la olla de cúcuta.
Alfonso
Estancia
Bien
IVAN
No nos gustó la zona
MARIA F
Chevrebre
Muy bien, cómodo y aseado.
gustavo
EXCELENTE ATENCION, SERVICIO E HIGIENE
MUY BIEN
Verified traveler
mal ubicado y mal servicio del personal
tuve problemas con el pago no ayudaron y mal ubicado
Verified traveler
Agradable
Buena atencion personal atento buen servicio.. estuvieron pendientes ya que tenia un vuelo al dia siguiente
Josue D
las mejores vacaciones
excelente atención , muy bueno el servicio, recomendado 100% , para volver en otras próximas vacacione
Verified traveler
Muy bueno
Excelente
Martucha
Muy buen hotel no esperable en en centro de Cucuta
Excelente hotel. Recibimiento cordial y atento, lindo detalle con bebida de bienvenida. Perfecta atención en recepción sin embargo para la segunda estancia aparecía reservada una habitación doble habiendo reservado dos habitaciones triples lo cual fue resuelto sin inconvenientes. Buena comida.
Karina
MUY BIEN
MUY BIEN
Verified traveler
Tyckte ganska bra om hotellet, en trevlig pol, ligger när bra butiker som säljer billiga kläder, tyvärr långt till restauranger men hotellet har bra mat. Det som drar ner betyget är att det var några kackerlackor på rummet
David
Para mi es 7/10 para este hotel.
El hotel es bonito, pero no está ubicado en la mejor zona de Cúcuta, es pleno centro y no es muy lindo en sus alrededores, especialmente de noche; el servicio del personal es bueno, son muy amables; la habitación es algo pequeña y el baño también, no es la habitación más cómoda en la que he estado; la comida del desayuno está bien, pero se queda algo corta en cuanto a variedad.
Location & surroundings
Atlantis Plaza Hotel
8, Centro 7-55, Cucuta, Colombia
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Atlantis Plaza Hotel
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