Maritza
It has been always a very good place to stay
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9.2/10Excellent84 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition9.0/10 9.0
Neighborhood8.6/10 8.6
Amenities9.0/10 9.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Zaraya
Moreover, there is a wireless Internet connection at hand in communal areas. The hotel provides 24-hour reception.
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With a stay at Hotel Zaraya in San José de Cúcuta, you'll be within a 5-minute walk of Colon Park and San Jose Cathedral. This hotel is 0.3 mi (0.5 km) from Cucuta Museum of Culture and 0.5 mi (0.7 km) from Gobernación Norte de Santander.
Make yourself at home in one of the 29 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and minibars, and housekeeping is provided daily.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 25
Pet max weight (per pet) in lb is 55
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Colon Park
0.2 km / 0.1 mi
San Jose Cathedral
0.3 km / 0.2 mi
Cucuta Museum of Culture
0.4 km / 0.2 mi
Ventura Plaza Commercial Center
0.6 km / 0.4 mi
Gobernación Norte de Santander
0.6 km / 0.4 mi
Banco de la Republica Cultural Area
0.8 km / 0.5 mi
General Santander Stadium
1 km / 0.6 mi
Circus Pop
1.7 km / 1 mi
Ecoparque Comfanorte Cúcuta
3.3 km / 2 mi
House of General Santander
9.8 km / 6.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 29
- hotel
- Car park
- 24-hour reception
- Check-out hour
- Wi-fi
- Laundry service
- Garden
- Terrace
- Concierge
- Luggage room
- Bar
Show 6 more facilities & services
- Restaurant
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Breakfast
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
JUNIOR SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Zaraya
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Zaraya
50
reviews shown
maria
Todo muy limpio
cristian
everything was great
Grant
Great hotel, with great staff. Centrally located near commercial area. Breakfast is great (your choice of eggs with toast, fruit, coffee. Pool is clean and cold.
Ravi
The hotel has a
Ralf
Clean
Grant
Great staff, clean rooms, centrally located on a safe well lit street, close to markets, great food at breakfast and in the restaurant the rest of the day. Only down side, no elevator, the lobby is not air conditioned, beds are hard, and hot water is not always available.
Grant
We had an excellent 3 night stay and extended our stay longer due to extenuating circumstances. The staff were pleasant and helpful. The hotel has quaint colonial architecture, is maintained and kept very clean. It is located on a safe street, close to the central commercial district, with restaurants and vendors - the Ventura mall is only 3 blocks away. An excellent breakfast of eggs, etc was included every morning. The restaurant is open for supper until 7pm with a nice menu selection. The pool area is plain but cleaned everyday and the pol makes for a very refreshing dip. Our room on the 3rd floor had a queen bed, desk, chair, shelves, closet, and balcony over the street compete with table and chairs. The hotel has secure parking within there gated courtyard. There are only a couple of draw backs: mattress was thin and hard ( could feel the frame underneath, no elevator, and only one towel person per day - no extra towel for use at the pool.
DANIEL
Very very nice
Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service...
Danny Legro
Danny Legro
Martin
Good experience
Nice clean hotel with friendly people. I would recommend it.
Matilde
My sisters love this hotel.
Matilde
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Daniel
The hotel is located near shops, restaurants and shopping mall. It is easy to walk to many of the suggested tourist sites in the city.
William
Like that hotel have indoor open ceiling pool,and the water nice with for the weather
Verified traveler
The only real problem was the staff lack of willingness to help and to provide a good service. I didn’t use it. I paid for my sisters from Venezuela to stayed one night. I wonder if the fact they were from an embattled country was the issue with their treatment. They told me to never get this hotel again.
swayne.zr
Nice place close to downtown
I did a reservation for my parents! They love the place. Staff super helful and friendly. Owner always there helping out!! A give them 5out of 5! The only thing is they do not accept payment trough gateway. So if you do it for someone else. You better call the hotel days in advance...
Pipe
nice hotel. Basic needs but extremely clean
very comfortable rooms. Very clean. Breakfast included was good.
NESTOR GUILLERMO
Basico y paee re a paso de negocio
Arnnold
Excelente
Oscar
Cúcuta es una ciudad que sorprende… y eso afecta también a este alojamiento enclavado en su corazón. Un hotel sencillo, pero coqueto, limpio, personal amable… en fin, un bonito hotel…
farid
Habitación amplia
Nelson
Excelente
Yalta Carelia
La habitación impecable, el desayuno que viene acompañado con la habitación sabroso y la atención del personal muy buena
Gpa importaciones
Mal servicio no cuenta ni con papel higiénico, colchones viejos , no es cómodo.
Ronier José
Deben extender la hora de desayuno
Mccoam
Todo estuvo bien rápido ya esperaban mi presencia
Arley
Si quieres algo BBB este es el lugar un icono de Cúcuta
OMAR ALEXIS
Estadia en Hotel Zaraya, buena atención,
Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
rommel
Excelente
Excelente como siempre muy atentos
Karin
Una mala experiencia en este hotel..
adanna mercedes
Regular
Bueno muy buena atención pero el aire acondicionado estuvo deficiente
rommel
Excelente muy buena atención de principio a fin
rommel
Habitación remodelada muy cómoda y bonita excelente atención del personal
DIANA
Una maravilla
Excelente, son muy amables y atentos!
jorge
el personal muy amable
Emma
En general, todo muy bien. Sólo que el precio debería reflejarse todo los gastos extras, sobretodo de impuestos para tener en cuenta en el pago
Henry
TODO EXCELENTE
TODO EXCLENTE
Zoraida
Lo recomiendo.
Mirianghely
Todo ok
carlos
Excelente atención, hotel muy limpio, personal muy cordial
Heberth Arnulfo Prada Mor
Excelente estadía
Excelente
Jesus
Excelentes habitaciones, muy buena relacion precio/valor. Se esmeran por la limpieza.
Arturo
Bueno
Cómodo Ubicación central
OBLADIMIR
Excelente atención comodidad buena comida
Carlos
Habitaciones comodas y limpias. Algunos detalles de mantenimiento en un lavamanos el cual tenia una fuga de agua. El personal es atento buena atencion. El desayuno muy limitado.
En general es un buen hotel agradable.
En general es un buen hotel agradable.
Alfonso
En general la gente fue muy amable y colaboradora, aunque cuando llegamos no tenían habitación disponible para nosotros nos ayudaron a buscar una en un hotel cercano
Verified traveler
el desayuno es un poco deficiente no hay variedad
pero todo lo demas bien
pero todo lo demas bien
Verified traveler
La amabilidad del personal y la ubicacion. Todo estuvo perfecto. Lo recomiendo ampliamente
Verified traveler
Excelente. Desayuno con poca Variedad. Buena Ubicacion
Mailevy
Excelente.
Me gustó mucho el hotel, excelente atención, muy limpio, agua caliente, tv por cable, nevera. Volveré en la próxima visita a la ciudad.
Location & surroundings
Hotel Zaraya
Calle 11 2 40, San JosÉ De CÚcuta, Colombia
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Hotel Zaraya
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