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8.2/10Excellent97 Reviews
Cleanliness8.6/10 8.6
Service8.6/10 8.6
Comfort8.0/10 8.0
Condition8.0/10 8.0
Location9.4/10 9.4
Neighborhood8.2/10 8.2
Amenities8.2/10 8.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Tonchala
Situated in the commercial and financial area of Cucuta, just 7 km from the border with Venezuela, this hotel is an excellent base for both business travellers and the exploration of the local points of interest and the tour desk staff can advise guests on a variety of trips around the area.
The complex feature a large outdoor swimming pool where visitors can unwind after a long day of work or leisure. The on-site restaurant serves delicious national and international dishes prepared with only the best local ingredients, and during the weekends, the hotel's bar features live music performances.
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With a stay at Hotel Tonchala, you'll be centrally located in San José de Cúcuta, steps from Ventura Plaza Commercial Center and within a 10-minute walk of Banco de la Republica Cultural Area.
This hotel is 0.6 mi (0.9 km) from General Santander Stadium and 0.9 mi (1.4 km) from Gobernación Norte de Santander. Make yourself at home in one of the 102 air-conditioned rooms featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and bidets. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
1:00 PM
Check-in until
anytime
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9:30 AM to 7:30 PM.
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Rollaway bed fee: COP 69998.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Ventura Plaza Commercial Center
0.2 km / 0.2 mi
Banco de la Republica Cultural Area
0.5 km / 0.3 mi
Colon Park
0.7 km / 0.4 mi
Cucuta Museum of Culture
0.8 km / 0.5 mi
San Jose Cathedral
0.8 km / 0.5 mi
General Santander Stadium
1 km / 0.6 mi
Gobernación Norte de Santander
1.1 km / 0.7 mi
Circus Pop
1.4 km / 0.9 mi
Ecoparque Comfanorte Cúcuta
3.8 km / 2.3 mi
House of General Santander
9.6 km / 6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- 24-hour reception
- Check-out hour
- Wi-fi
- Laundry service
- Bellboy service
- Hotel safe
- Lift access
- Newspapers
- Luggage room
- Clothes dryer
- Restaurant
Show 10 more facilities & services
- Poolside snack bar
- Banquet hall
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- Breakfast
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
SINGLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
DOUBLE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
QUADRUPLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTonchala
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Tonchala
50
reviews shown
Aliva
Easy to travel with the assistance of Andres and Iban 🙂
Jennifer
Good hotel and amenities
manuel
Huge building very spacious
CORINA
Exceent
'wil
Best swimming pool around
Javier Quintero
Exfe
Jairo
Good
Javier Quintero
Bien
Fermin
Didn’t like bathroom.
juan
Quiet an clenless
Claudia Lorena
It was a great stay
It was a great stay. Highly recommend!!
Henry
Exclent building and dsfe
Alvaro
Awesome place, good customer service
Joycel
I paid for a king bed room and the staff put me in a room of a small bed. I had to wait to talk to another staff member on the night so he could change my room. The first staff was negative and dint want to help me.
Oscar
El hotel es antiguo, pero esta muy bien conservado, el chequeo fue sumamente rapido; esta muy bien ubicado.
Sin embargo, el desayuno es bastante decepcionante. Muy pocas opciones, nada bueno que decir alli.
En el area de la piscina, sin atencion, sin toallas, y no le habia hecho limpieza adecuada pues estaban flotando en el agua restos de vegetacion y hasta una bolsa de plastico.
Sin embargo, el desayuno es bastante decepcionante. Muy pocas opciones, nada bueno que decir alli.
En el area de la piscina, sin atencion, sin toallas, y no le habia hecho limpieza adecuada pues estaban flotando en el agua restos de vegetacion y hasta una bolsa de plastico.
Edgar
Property was clean, but clearly this hotel is in downhill. Staff was friendly. Breakfast was disappointing.. depressing…
The rate is exorbitant for the value I paid. I’ll never come back.
The rate is exorbitant for the value I paid. I’ll never come back.
manuel
the fridge was in bad condition
Carlos
Excellent
Super
Gio
Good service
Staff members were very friendly and helpful, specially the ones at the restaurant and the bell boy \"Dixon\". Ready to assist at anytime.
Carlos Homero
Great services
GLORIA
Muy céntrico, personal muy agradable y educado, desayuno delicioso, recomendable 100%
Gracias
Gracias
Verified traveler
Front desk no speak English. They are not courteous dont know how to behavior. I was long journey usa to cucuta there room was no ready and charged double for my room reant and i am never going yo recommend anyone in this hotel . Only one of the hotel staff his name is dixon and he is very polite and gentleman. We will post social media bad recommendation about this hotel. Take care have a great day.
Richard
Cucuta
Nice hotel, friendly staff, close to a big mall, and short ride to / from the airport. (10,000COP)
Verified traveler
I like the location. It is very close to Ventura Mall (just a walk away). It is also close to downtown or \"el centro de Cucuta\". The property overall it is ok. We had a room for 4. It was clean and somewhat comfortable. There is no a/c in the lobby..Cucuta is hot. It is like Florida in the summer. So, if you are not in your room, you are pretty hot anywhere where there is no a/c. Breakfast was good.
Verified traveler
Nice hotel
Accessible to shopping center, store, restaurant etc... Great service!
Jose
No colocan vasos en la habitación, no hay acceso interno para llamar a celulares
Juan
Siendo objetivo, por precio no lo vale , solo la fachada es bonita, lo demás viejo , muy ruidoso, cama pequeña, la habitación muy descuidado con mal olor .. en fin gracias pero no gracias..
lizbeth
Bueno
Lilibeth
Es excelente todo.!
Danile
me gustó
Zarabhit Valentina
La piscina no estaba en funcion
yecny
Las habitaciones muy viejas
Andrea
Buena
El hotel tiene una muy buena ubicación, el servicio es muy buenola piscina super linda y limpia, aspectos a mejorar un poco es el desayuno que no es tan variado es decir no hay mucha fruta por escoger, de resto estuvo muy buena nuestra estadia.
Robert
Por el precio esta un hotel muy atractivo.
Lilibeth
Excelente hotel la limpieza de las habitaciones genial..!!!
CANDELARIO
ecxcelente ubicacion
Carmen
No había rampa para handicap solo escaleras no tienen habitaciones para personas con movilidad reducida los cuartos mediocres ,
nelson bastardo
No
Maria
Están remodelando
Trino
Excelente servicio.
Miguel
Es una propiedad muy vieja
Nestor L
Fuera de medidas
La habitación la tome con Cama Queen size para ellos es cama matrimonial no aceptan que es una medida y que la pagina de Hotels.com pues este mala
Deibys
El muy lugar muy limpio y un excelente servicio, solo creo que deberían informar que cuentan con algunos servicios que son necesarios para viajeros, cómo pruebas pcr COVID, entre otras cosas, para no perder dinero en otro lugares y hacer todo justamente allí, además de informar a los clientes si algunos servicios no están disponibles, ya que el área de piscina por ejemplo es uno de sus servicios principales, y en mi tiempo de estadía no estaba disponible.... Pero en general y fuera de esto, excelente trato y excelente comida.
Jose
En líneas generales las 4 estrellas que dice tener no concuerda con el hotel si acaso debería tener una, lo único bueno que tiene es la ubicación, una vez que hicimos el check in nos tocó subir las maletas por qué no cuentan con personal, al llegar a la habitación la primera impresión es que el baño es muy viejo y la habilitación a pesar que el piso era el 8 se escuchaba mucho el ruido de la calle, es un hotel que no debe tener sino una estrella, automáticamente me dirijo al personal y le dije que me retiraba por qué noe había gustado la habitación explicándole las razones y ni siquiera trataron de mejorar nuestra estancia, no recomiendo este hotel deben de cerrarlo y mejorar todo para que corresponda con las supuestas 4 estrellas que aparecen en la entrada es un engaño.
Monica
Sehr zentral gelegen. Nicht zu teuer und sehr freundliches Personal. Leider kann ich hier nie Barzahlen , Geld wird immer von der Karte sofort belastet
lindon j
recomendado, actualizar un poco la habitacion, es todo
Verified traveler
malo el desayuno no había alternativas, sin embargo el personal da todo para que se este confortable en el hotel
Carlos A
me encantó
nos fue excelente, personal atento y dispuesto a diligenciar soluciones!
Verified traveler
Para una sola noche, fue muy bueno. gracias
Location & surroundings
Tonchala
Av. 0 Calle 10 Esquina, Cucuta, Colombia
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Tonchala
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