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Hotel Cinera

Cucuta · Colombia

349 Cl. 11View location

8.4/10Excellent61 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort7.6/107.6
Condition7.8/107.8
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Cinera

With a stay at Hotel Cinera in San José de Cúcuta, you'll be within a 5-minute walk of San Jose Cathedral and Colon Park. This hotel is 0. 7 mi (1. 1 km) from Ventura Plaza Commercial Center and 2. 2 mi (3. 6 km) from Ecoparque Comfanorte Cúcuta.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. At Hotel Cinera, enjoy a satisfying meal at the restaurant.

A complimentary continental breakfast is served daily from 6:00 AM to 8:30 AM. Make yourself at home in one of the 62 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.

Conveniences include desks, and housekeeping is provided daily.

Read more about this hotelShow less

With a stay at Hotel Cinera in San José de Cúcuta, you'll be just steps from Colon Park and San Jose Cathedral. This hotel is 0.4 mi (0.7 km) from Cucuta Museum of Culture and 0.5 mi (0.8 km) from Gobernación Norte de Santander.

Make yourself at home in one of the 62 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks, and housekeeping is provided daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 10:00 AM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
  • Minimal age
    18
  • Spoken Language

    Spanish

Nearby attractions

San Jose Cathedral 0.2 km / 0.1 mi
Colon Park 0.2 km / 0.2 mi
Cucuta Museum of Culture 0.3 km / 0.2 mi
Gobernación Norte de Santander 0.5 km / 0.3 mi
Ventura Plaza Commercial Center 0.7 km / 0.5 mi
General Santander Stadium 1 km / 0.6 mi
Banco de la Republica Cultural Area 1 km / 0.6 mi
Circus Pop 1.8 km / 1.1 mi
Ecoparque Comfanorte Cúcuta 3.3 km / 2 mi
House of General Santander 9.9 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 62
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hotel safe
  • Garden
  • Terrace
  • Luggage room
  • Clothes dryer
  • Restaurant: 1
Show 4 more facilities & services
  • Outdoor freshwater pool: 1
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE BASICQUADRUPLE • BASICQUA.Z1

    Photos are not available for this room type.

    Hotel Cinera

    QUADRUPLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASICDBL.Z1

    Photos are not available for this room type.

    Hotel Cinera

    DOUBLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Cinera

8.4
Excellent
61 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
7.6 /10
Condition
7.8 /10
Amenities
8.2 /10
20 reviews shown
8/10
Excellent
01 Dec 2024
Marlin
The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
Family
8/10
Excellent
14 Oct 2024
Victoria
We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves.
The supermarket across the street is great.
Leisure Family
4/10
Poor
13 Aug 2024
Maria
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading.

You can smoke in the parking lot tho.

Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Leisure Family
8/10
Excellent
11 Jan 2024
Jaime

Good for a night.

First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Partner
8/10
Excellent
08 Jan 2024
Jaime
Room was great.
Partner
8/10
Excellent
12 Dec 2023
Claudia
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Leisure Self
6/10
Pleasant
10 Dec 2023
Eva
They did not have my reservation in their system so they did not have the rooms available.
We had to take the last room and make the best of it.

The staff however did everything possible to help me and make my stay better.

Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.


Leisure Pet
10/10
Exceptional
18 Sep 2023
victor
Everything was exellent.
Leisure Family
10/10
Exceptional
17 Feb 2023
Norka
Great Location
Business_and_leisure Family
10/10
Exceptional
29 Dec 2022
MARIBEL

Me gusto mucho la estadia.

was wonderfull, i can recommend it.
fue maravilloso, buena comida, excelente habitacion, limpia e impecable, Yo lo recomiendo y en el centro de cucuta. Muchas tiendas, es un sitio seguro, muchos taxis pasan al frente del hotel.
Friends_and_family Family
6/10
Pleasant
13 Dec 2021
Carlos
Very central, close to good etc but very noisy.
Leisure Self
10/10
Exceptional
18 Oct 2021
Carmen Josefina
Amazing clean and safe !!!
Business Self
8/10
Excellent
11 Jan 2025
Angie Karolina
Hotel centrico, comodo y basico para espera por pocos dias.

Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información.

Y convenios con app respetarlas
Leisure Family
6/10
Pleasant
08 Jan 2025
Giancarlo
Fue solo una noche pera la reserva nunca la consiguieron
Leisure Family_with_children
8/10
Excellent
29 Dec 2024
Rafael

Arepa cruda y desabrido el desayuno

La unica deficiencia es el desayuno. Vengo seguido a hospedarme y siempre es el mismo desayuno.
Partner
10/10
Exceptional
27 Dec 2024
ROSA YELITZA
La atención fue muy rápida y en la recepción fueron gentiles. Muy buena oocion
Leisure Self
8/10
Excellent
19 Dec 2024
Dublis
El sitio es agradable, tiene servicio de Restaurante y potencial para mejorar
10/10
Exceptional
09 Dec 2024
Patricia
Bueno
8/10
Excellent
22 Oct 2024
María Eugenia

Recomendable para pasar la noche

Habitación limpia. Buena ubicación. Muy atentos
10/10
Exceptional
15 Mar 2024
NODRI ROXANA
Deben mejorar el aire acondicionado de las habitaciones.
Leisure Family_with_children

Location & surroundings

Hotel Cinera
349 Cl. 11, San José De Cúcuta, Colombia

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Hotel Cinera

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