Name: Punta del Este Resort & Spa (Ex Mantra)
Address: Ruta 10 Parada 48., Punta Del Este, UY

10/10

Exceptional

14 Feb 2020

Juan

This our second stay. The property is getting better year after year. It is wonderfull property in a very nice place as Punta del este

Leisure Family

8/10

Excellent

07 Feb 2020

Verified traveler

The hotel is very nice but the rooms are old, the location of the hotel makes that you have to go everywhere in a taxi or your car

Leisure Family

10/10

Exceptional

15 Mar 2019

sandy

Great stay in Punta de Este...loved it!!!

Resort was beautiful! Service great! Breakfast buffet was amazing!

Family

10/10

Exceptional

20 Feb 2019

Eric

Nice resort with a great pool.

The room and lobby were clean and modern. The pool is magnificent. It’s very large and the water quality was very good (I take care of pools for our vacation rentals and so I pay attention to water quality). The breakfast was quite nice. You can eat breakfast by the pool in the shade. The service was friendly at all levels. The resort is located in a residential neighborhood with nice houses. It is about 1/2 km from the beach, and about 3-4 km from restaurants via a nice sidewalk.

Partner

4/10

Poor

02 Apr 2018

Adolfo

Nice hotel but a bit old and bad conserved

my first impression was quiet good, that was until i arrived at my bedroom where i found the air condioner where in bad shape.

i had 3 terrible nights dealing with hotel staff because of the issue with the air pollution witch i am allergic by the way,

breakfast was okey, but the music at the pool area (where i had my breakfast) was too hight for my taste .

the hotel seems to have lost its category and i would not for any chance call it a 5 stars any more.

response to several issues was handle unprofessionally for what i am used to.

10/10

Exceptional

19 Mar 2018

Verified traveler

FAR FE

Amazing facility

10/10

Exceptional

04 Mar 2018

Verified traveler

Gorgeous hotel and amazing staff

The hotel is lovely and my hotel room was large with a great balcony overlooking the pool. The staff were the most helpful hotel staff of anywhere I've stayed in my life! They booked me for a wine tour at Alto de la Ballena. It was incredible! Better wine than I had in Mendoza! Only down side to the hotel is you need to get a taxi or rent a car if you want to go to the main beach area with the hand statue. The beach near the hotel has better waves for surfing but the sand isn't as good. The spa at the hotel has incredible massages.

10/10

Exceptional

15 Dec 2017

Verified traveler

Definitely will return for comfort and cleanliness

Everything was just the way we expected it would be for a 4.5 star hotel. Exceptionally clean and comfortable. Only two issues, all the staff were polite and respectful but somehow cold ( front desk and waiters). The housekeeper was the friendliest person we had interaction with.
Other issue ( if you may call it that) was at breakfast, there was never any eggs available! The chafing dish for bacon and sausage was full but the one for eggs always empty ( not out of stuck, but never put any in kind of empty)! We had breakfast three days and was always empty.
On a positive note the wifi was really good.

Partner

6/10

Pleasant

30 Nov 2017

Verified traveler

Old hotel and appliances. Had many issues with internet (had to go somewhere else to work due to all the problems).

6/10

Pleasant

14 Nov 2017

Sebastien

Needs some refurbishment

The resort clearly needs an update. In addition the wifi was out the entire length of our stay. Friendly staff and nice large rooms with nice bedding.

Partner

4/10

Poor

12 Jan 2017

Verified traveler

Taking advantage of and lying to foreign visitors

I had booked a $450 room, and need to stay an extra half-day. Normally, the cost to extend for a half-day is 50% of the room rate, but I was charged $350 for staying 6 additional hours. The stated reason was that I was \"upgraded\" to a higher cost room, which was unverifiable. When I volunteered to spend the extra half-day in a different room that would have been in the original rate category, I was told they were all booked. I left the hotel around 930p that night, and it was very clear many rooms were unoccupied. My so-called \"upgraded room\" had a view of the hotel parking and entrance, not pool area. I paid more for a lesser experience, and was manipulated to pay extra for something that was not worth it. If you can avoid this hotel, I recommend you do.

10/10

Exceptional

19 Nov 2016

daniel

Great Service

Charming Hotel

10/10

Exceptional

23 Jan 2016

tony

Friendly Hotel Staff and People

We stayed here for 10 amazing days and enjoyed the friendly people and staff compared to BA!

Partner

8/10

Excellent

29 Oct 2015

Stephen

In the country at the Casino

Very nice hotel in a safe and enjoyable environment. The spa facilities are very nice, the service is good, the restaurant has good food and in general the rooms and facilities are well kept, maintained the grounds great. The hotel is far from most activities and would require a taxi or shuttle to get around. The beach is 15 minute walk. The bar restaurant is quite poor. Food and drink are a little pricey. Overall a good spot for romance and quiet times in a pretty, well maintained setting in a safe neighborhood. Overall a good experience.

Partner

10/10

Exceptional

16 Aug 2015

Ignacio

Great for a weekend getaway in winter...

This hotel is quite fancy and glamorous, but a bit pricey though. We particularly liked the fact that it has a nice spa, which we managed to use quite a lot given the cold weather during our winter-time stay. The rooms are clean, well-decorated and spacious. The hotel is located in a laidback area, few blocks from the beach, and surrounded by woods. A car (and a GPS!) are necessary to get around. The staff is friendly and polite, even though they hadn't informed us about some of the ongoing social events hosted by the hotel. It's highly recommendable for couples.

Partner

10/10

Exceptional

09 Jul 2015

Laura

Stay at Mantra in Punta del Este

Great place and great stay. I would definately recommend it. With family or just for a romantic getaway!

Family

10/10

Exceptional

09 Feb 2015

Fernando

Great Hotel

Mantra is a resort not too near from the center of Punta del Este, but very near from
\"La Barra\" with a lot of restaurants and Pubs.

It has an incredible external pool (climatized), and unique infrastructure to enjoy your vacations.

Has Kids Club, great SPA (with indoor pool and jacuzi), and very good restaurants with classic meet from Uruguay and mediterranean options too.

One of the bests hotels of Punta del Este to enjoy.

10/10

Exceptional

13 Jul 2014

Cara

Customer service excellent

Beautiful hotel. Accommodates food allergies(gluten). Front desk speak English well, all other service providers don't understand English as well as they let on. Food is expensive but premium. In the winter not a lot to do...cinema is closed, casino is closed. The resort is beautiful but is set in a large nature setting. Which means you have to drive everywhere. Only the one restaurant and room service available. The rooms are beautifully Appointed, and the beds are extremely comfortable. Overall a great experience.

10/10

Exceptional

09 Jul 2014

Patrick

a quick weekend off season break with the childre

Off season I had low expectations, but was offered a low internet price too. However the complex was clearly at full effort no matter - top condition, staff the key who were on full effort - a top resort playing at full max despite the rain etc

4/10

Poor

21 Nov 2013

Stacey

Nice hotel...absolutely NO customer service!

The entire time we were there I counted only about 40 total people staying there. With that number of people I thought the service would have been exceptional - quite the opposite! My husband was at the pool and ordered a beer. After waiting for it for 30 minutes he left. My daughter and I wanted to eat lunch by the pool. we were seated at a table and waited 15 minutes for a menu. We were the ONLY ones there. Uruguay uses the US dollar. I bought a Coca Light and paid with a $20. The bartender gave me $4 dollars back. I asked him when the price went from from $5 to &15 for a drink he said, \"oh, did you give me a twenty?\" When we checked in we were given a \"free\" drink coupon. My husband tried to use it and he was told that was only good for Champagne so he said great I'll have a glass. He was then told they didn't have any. I asked the manager if they were understaffed and he told me no. He wasn't at all interested in our experience at his hotel!

10/10

Exceptional

06 Nov 2013

GF

Great hotel

The hotel rooms and facilities were very well maintained. Food was great and the hotel staff was always very nice and helpful. We travel with our 10 month old baby and we had a wonderful time in this hotel

Family

10/10

Exceptional

11 Jul 2012

annette

Great Hotel for family & couples in Punta del Este

Great for children, very friendly, free wifi all around.
Great pool, nices surroundings, very well organized activities for children, like laser games in the woods at night, horse back riding at a farm, paintball, and much more.

Family

6/10

Pleasant

13 Feb 2012

Olga

Olga, tourist

No transfer from the airoport to Mantra hotel. No transfer from a bus stasion Punta del Este to Mantra hotel. Very boring plese, only 2 restourants with limited menu. I'm not recommend this hotel.

10/10

Exceptional

20 Sep 2011

Carlos

Great Hotel with amazing service

Great hotel with amazing service. I don't have anything to complain but I prefer if the rate all the values on the hotel with Uruguayan Pesos not American Dollars

Partner

10/10

Exceptional

06 May 2010

Fernando

Excelent Vacation

Excellent hotel with large rooms, clean and modern. The service is impeccable and the service always very cordial. Helped us rent a car and gave tips on tourist places.

10/10

Exceptional

11 Mar 2020

GERMAN

El personal fue súper amable.

Friends_and_family Family

6/10

Pleasant

11 Feb 2020

Daniel

La limpieza del hotel muy buena, el servicio de desayuno muy mal organizado no hay suficientes mesas y nadie que organizace la entrega cuando llegas, estuve mas de 30min esperando y todo el que llegaba tomaba las mesas sin control. El restaurante es invasivo en su servicio de atención en la noche

Leisure Family_with_children

10/10

Exceptional

11 Jan 2020

ELIE

Buena experiencia

Muy buen servicio

Family

8/10

Excellent

23 Dec 2019

Germán

Espero volver pronto...

Excelente ubicación,Personal muy amable, y buen desayuno

Family

10/10

Exceptional

25 Feb 2019

luis german

Todo exelente

Todo exelente

Family

10/10

Exceptional

20 Jan 2019

Carolina

Amei!

Hotel com estrutura ótima, tanto interna quanto na praia, café da manhã delicioso e funcionários extremamente pró ativos e atenciosos. Amei. Fica perto da muvuca da Barra, mas longe do centro. Se estiver de carro perfeito.

Family

8/10

Excellent

26 Nov 2018

Verified traveler

Muy conforme con todos, comentario personal: falta de higiene en la piscina interior, pero conforme con el establecimiento y el servicio

Partner

8/10

Excellent

26 Nov 2018

Alejandra

Muy buen

Partner

4/10

Poor

08 Apr 2018

Guillermo

Hotel lejos de todo

Evaluación General:
- No regresaría. El hotel está lejos del centro sin mucha actividad al rededor ni dentro del hotel.
- Se catalogan como 5 estrellas, pero en un esquema global sería solo 4 estrellas cuando mucho. Necesitan que la gerencia salga a paises de primer mundo para entender lo que categoría 5 estrellas significa. Para Uruguay que está bastante rezagado en desarrollo, creo está ok llamarle 5 estrellas.

Check in:
- Es ‪a las 3pm‬. Si llegas antes porque volaste overnight la noche anterior, puedes pagar 120usd para hacer early check in. Si no quieres pagar, te esperas hasta ‪las 3pm‬.

Atención:
- En general los empleados son súper lindos y atentos. La única excepción es la señorita YY de recpcion que parece que atiende una caja de banco donde para ella todo es una transacción y no una experiencia para sus clientes.

WiFi:
-Incluido, aunque no sirve. Entonces, si no tienes chip para datos, no tendrás internet nunca.

Desayuno:
- Solo hay un restaurante en el hotel. No tiene un menú muy amplio pero no está mal.
- En las mañanas, si quieres un omelette, tienes q esperar 30min porque solo hay una persona haciendo omelette para todo el hotel.

Habitación:
- En general normal. Un tanto vieja. La secadora de cabello que teníamos estaba rota y ya no funcionaba bien. Reemplazaron por una nueva igual de vieja y pegada con tape.
- El WC no funcionaba bien, pero lo arreglaron rápidos.
- Los acabados del baño son de lujo en mármol, aunque ya están un tanto viejos.

8/10

Excellent

02 Apr 2018

Verified traveler

Poor dj'ing skills, but friendly kids club

Our kids enjoyed the Kids Club and the pool. Staff was friendly.

The restaurant is expensive and could do with an upgraded menu. Main issue the music played in the pool area. Both days for lunch the music was loud electronic music, not relaxing.

Family

6/10

Pleasant

20 Mar 2018

luiz

Hotel decadente já teve sua época áurea no passado

As instalações antigas goteiras por toda parte a falta do cassino tira a vida do hotel café da manhã regular mas a grande decepção é o spa
Bem montado sem nenhum atendente aparente quando se pedia um horário para massagem não havia apesar do preço Us 130 por 80 minutos a resposta só temos uma massagista
A localização é terrível longe de tudo dos bons restaurantesdo Cassino etc

8/10

Excellent

09 Feb 2018

Gabriel

Un buen hotel para relax.

Hermoso hotel con Spa.
Pileta cubierta y descubierta excelente
Esta en la barra un poco lejos de todo así q es importante ir con auto

Partner

2/10

Poor

15 Jan 2018

Pedro

Lamentable!!

Lamentable!! Tiene el aspecto de hotel fundido. Descuidado. Y al momento del chek in, llegué en hora , tuve que esperar más de una hora.
Personal muy escaso , ( en número) .
Falta de mantenimiento ( ej pintura ) .
Una muy mala experiencia.

Partner

8/10

Excellent

06 Jan 2018

Verified traveler

Hotel tem boa localização e conta com boas instalações (especialmente a piscina). O serviço de praia também merece destaque. Mas o serviço (em especial do restaurante e de limpeza) deixa a desejar. Em primeiro lugar, pela lentidão dos funcionários. Tudo é muito demorado. No meu caso, estava em um quarto com três pessoas e durante toda a semana em que fiquei lá deixavam toalhas somente para duas pessoas no quarto (e todos os dias eu precisava pedir a terceira). Além disso, houve dias em que retornava da praia ou da piscina no meio da tarde e o quarto ainda não havia sido limpo e organizado. Para completar, no dia do meu check-out não havia funcionários para ajudar a carregar as malas do quarto até a recepção (sendo que há uma distância considerável, além da diferença de andares).

Family

8/10

Excellent

22 Mar 2017

Michelle

Excelente

Passamos apenas uma noite no hotel mas fomos muito bem recebidos. O quarto é excelente, limpo, amplo e aconchegante. banheiro também é grande e limpo.
café da manhã farto e variado.
academia completa
piscina grande e tem bastante acomodação ao redor de espreguiçadeira

10/10

Exceptional

20 Mar 2017

MARIANA BEATRIZ

PARADISÍACO

Disfrutamos de una relajación total. La zona de hidromasaje es soñada y la ambientación de la piscina es perfecta. El personal es además super amable y educado. Excelente experiencia.

Partner

10/10

Exceptional

20 Mar 2017

Susana

Muy buen hotel

Muy buen hotel.

Justifica quedarse unos dias.

Partner

8/10

Excellent

20 Mar 2017

SUYEON

깨끗하고 편안한 호텔 / 수영장이 아주 좋음

룸 상태는 양호하고 깨끗하였으나, 서비스 부분에서 다소 아쉬웠습니다.
1. 3시 체크인인데 아직 체크인 준비가 되지 않아 10-15분 정도 기다려야 했습니다.
대신 레이트 체크아웃을 제공해주어 다음날 편하게 체크아웃 할 수 있었습니다.
2. 칫솔 및 치약이 구비되어 있지 않고 별도로 요청해야 갖다줍니다.
2차례나 요청했지만 2시간이 지나도록 가져다 주지 않아 3번째 요청한 이후에는 바로 가져다 주었습니다.

직원들의 서비스만 조금 향상되면 더 좋을 것 같습니다.

Partner

10/10

Exceptional

17 Feb 2017

carlos

Hotel en zona de bosque c excelentes servicios

Nos sentimos muy agasajados x un excelente y bien entrenado staff

8/10

Excellent

10 Feb 2017

Verified traveler

Confortável

Hotel super bom, ótimo café da manhã. A maioria dos funcionários foram atenciosos.
Tivemos dois problemas: um na piscina, na qual minha filha e várias outras pessoas cortaram o pé.
Solicitamos tres vezes o mesmo prato no quarto e as tres vezes os valores foram diferentes idem para a bebida solicitada na piscina. Foi muito desagradável.
Espero que corrijam isto.

Family

8/10

Excellent

01 Feb 2017

Verified traveler

Excelente hotel, com boa infraestrutura

Hotel muito bom, moderno, aconchegante, quartos bons com roupa de cama de qualidade.
Café da manhã bom e bem variado.
Bom atendimento dos atendentes.
Estrutura do hotel excelente com duas piscinas, sauna, jacuzi, academia e cassino.

8/10

Excellent

29 Jan 2017

silvia

Hotel muy lindo

Muy lindo hotel, con múltiples servicios que faltan promocionar. Personal capacitado pero escaso.

Family

10/10

Exceptional

15 Jan 2017

Anna Carolina

Excepcional!

Equipe excelente! Quarto enorme! limpo! Localização ideal! 3 quadras da praia mas eles ainda têm transporte para levar e buscar!!! Posto do bagatelle beach!!! Sensacional!! Ótimas quadras! Spa! Equipe super educada! Estacionamento próprio!

Partner

8/10

Excellent

29 Nov 2016

vera maria

Um bom hotel para relaxar

A distância de P. Del Este , recomendaria um serviço de shuttlebus.

Partner

10/10

Exceptional

10 Feb 2016

Verified traveler

Sempre ótimo

Sempre é bom ficar no Mantra. Quarto espaçoso, com varanda. Café da manhã ótimo à beira da piscina, ambiente agradável e bonito mas com clima descontraído. Funcionários prestativos e simpáticos. Serviço de piscina muito bom. Drinks caros, 15 dólares agora em fevereiro de 2016! Não funcionou a internet no quarto.

Family

6/10

Pleasant

29 Jan 2016

TUBO

agradable pero viejo

bonita ciudad ubicado en zona tranquila y boscosa
estilo del hotel viejo tipo 70s
falta renovar

10/10

Exceptional

25 Jan 2016

Verified traveler

Solo eso ; lo tiene todo

No se puede creer la atención, de la gente que trabaja ahí

4/10

Poor

23 Jan 2016

Verified traveler

Wifi solo en el lobby y en los quartos casi no funciono. Eso es un non-go para 5*

8/10

Excellent

21 Jan 2016

Verified traveler

Só restou o nome antigo que pena!

Já havia me hospedado no Mantra, mas a rede foi vendida e o hotel já não é tão bom como era, o Cassino não está funcionando, os restaurantes dessa ala também fecharam , e o café da manhã não chega aos pés do que existia, o hotel se popularizou e caiu o nivel

Family

8/10

Excellent

20 Dec 2015

Renato

Internet

Ponto forte: ewuioe do hotel e infraestrutura
Ponto fraco: internet eh horrivel

10/10

Exceptional

20 Oct 2015

Verified traveler

Hotel super aconchegante. Válido para todas as idades.
Quarto amplo e bastante limpo.

2/10

Poor

08 Sep 2015

Verified traveler

Não voltaria

Na chegada já tivemos problema, pois não localizavam nossa reserva de jeito nenhum. Quando já estávamos no quarto um funcionário entrou do nada, achando que o quarto estava vazio, e meu namorado estava sem roupa. Depois pedimos um petit gateau e 1h depois nada, liguei de novo e ele chegou, só que sem colher. Até o funcionário trazer a colher o sorvete já tinha derretido. Boa parte da estrutura prometida no hotel não estava funcionando. Não voltaria...pra finalizar, no checkout apresentaram cobrança com as diárias, ai tivemos que novamente lembrar da reserva que já estava paga...

Partner

8/10

Excellent

25 Aug 2015

Karina

Estuvo bien, pero no de los mejores que he visitado. La comida es cara para lo que ofrecen..

Partner

8/10

Excellent

05 Aug 2015

alicia

Todo ok, la cena deliciosa...

Partner

10/10

Exceptional

02 Aug 2015

Verified traveler

Maravilhosol

Quase que não visitamos Punta!
Só dava vontade de ficar no hotel!

10/10

Exceptional

24 Jul 2015

Elisa

Muito agradável

Hotel confortável, com piscina, academia, próximo a praia e ao centro comercial da Barra.

Partner

8/10

Excellent

15 Jul 2015

Celina

Ótimo! Recomendo!

Quartos confortáveis, ótima localização e estrutura!

Partner

8/10

Excellent

30 Jun 2015

Verified traveler

Cumplió mis expectativas

Buen hotel, pero alejado del Punta Shopping.

Partner

10/10

Exceptional

09 Jun 2015

LUIZ FERNANDO

espetacular

espetacular

Partner

10/10

Exceptional

04 Jun 2015

FLAVIO

Punta na baixa estação !!

Hotel perfeito nos mínimos detalhes , instalações , atendimento e cordialidade ótimos , conforto e serviços impecáveis , um chá da tarde maravilhoso , café da manhã muito bom !!!!
Único problema foram os serviços serem cobrados em dólares que inviabilizou o consumo do mini bar e restaurante pois uma cerveja \"long neck\" custava U$ 10,00

Partner

10/10

Exceptional

30 May 2015

Michael

Sin duda una excelente elección

Es la segunda vez que vamos en fin de semana largo y en ambas ocasiones quedamos más que conformes. Creo que es la mejor opción para el que busca alojarse en un hotel en punta del este. Los precios están perfectos para lo que brinda el hotel.

Partner

10/10

Exceptional

28 Mar 2015

damian

superlativo

Excelencia total !

Partner

10/10

Exceptional

21 Mar 2015

Verified traveler

muy buen hotel y servicio

Todo muy bien.El hotel impecable. Las opciones para cenar en el mismo eran un poco caras

Partner

10/10

Exceptional

04 Feb 2015

carolina

Ótimo!

O Mantra, depois de 6 anos sem me hospedar lá, parece estar até melhor.
Muito bom, quarto espaçoso, serviço ótimo, infraestrutura completam café da manhã ótimo!

Family

10/10

Exceptional

07 Jan 2015

Verified traveler

hotel exclusivo

muy lindo hotel , habitaciones comoda ,desayuno excelente , piscina muy grande

10/10

Exceptional

28 Dec 2014

Delza Maria Rabello Rocha

Passamos dias maravilhosos.!

Na realidade gostei de tudo... Só não gostei mda comida Francesa, achei melhor o Restaurante de cima e comidas mais rápidas...lugar delicioso e umas piscinas espetaculares.!

Family

10/10

Exceptional

26 Dec 2014

ALEX

Hotel excelente

Hotel excelente. Quartos confortáveis, atendentes prestativos e café da manhã delicioso.

Family

10/10

Exceptional

14 Dec 2014

Patricia

Muy buen hotel.

El hotel es de muy buen nivel. El SPA es estupendo. Las habitaciones muy cómodas. Lo unico que nunca funcionó fue la Caja de Seguridad. El desayuno espectacular. Las piscinas, techadas y al aire libre son con agua temperada. Dado el calor del verano, se agradecería agua a una temperatura menor.
Los precios del restaurante son demasiado costos.
El personal es muy amable. El hotel es alejado del centro, por lo que se requiere automovil ara poder transportarse.

Partner

10/10

Exceptional

10 Dec 2014

Daniela

Resort muito bom

Muito boa.

Family

10/10

Exceptional

30 Oct 2014

Fernando V