Welcome Inn

United States , Dallas - TX
DALLAS, 3243 Merrifield Avenue
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100 reviews shown

2/10

Poor

09 Jun 2026

Brando

Where can I start !
I was trying to take a shower. The shower valve was not turning. I couldn’t take a shower. I went to the office which no one was in the office. There is a virtual guy pops up on the screen ! and I told him the problem he said let me see if somebody will come then he kept me waiting I will let you know if somebody will come, well I am not gonna sit waiting around if somebody come or not .
Beside all that the armchair was broken the AC was not working good which I couldn’t rest so I had to leave the hotel early
And they charged me $5 for parking on top of around $78 dollars I paid
They refused to give me a refund and still they charged me for parking even though I left early after three hours I can’t believe it !

Well, someone need to teach them that customers always write
and customer service comes first

This is my first and last time there !
even if they offer me $25 a night thanks but no thanks

Self

4/10

Poor

07 Jun 2026

Isaac

Everything was good until I got a call that a plumber was coming to my room to do some work at 11am, I don't understand why rent a room that would need work done.

Self

2/10

Poor

07 Jun 2026

Shawna

This was a very poorly equipped room. 2 small towels, nothing else. 2 pillows. Sheets that were too small for the bed. 1 blanket. No ice no coffee. No pool towels. Noone in person only on a computer. Scared it could have bed bugs so marginally maintained. Missing drawer from dresser. Broken tiles really a unpleasant spot.

Partner

4/10

Poor

07 Jun 2026

Andiania

The carpets were so disgusting, there were no towels sheets had stains. No staff on site! I would not recommend!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Angela

I love this place, thank you!

8/10

Excellent

03 Jun 2026

Jacqueline Ann

The room was very clean and everything worked. Refrigerator was an unlisted amenity bonus and hotel was close to Trader Joe’s. Public transportation a 1 minute walk. Nice view with a seating area outside of my room (probably for smokers, but no smell seeped into the room). Not much staff on site and check in and out was done via video kiosk. Supplies in the room were pretty bare bones - no cups, coffee,tea etc.,though 7-11 is right next door. Minimal soap and towels were provided but available if requested. The room smelled a little like dog pee upon entry and it was supposed to be pet free, but that is the world for you now. 🙄.

I found it to be good value for the money.

Family

6/10

Pleasant

02 Jun 2026

Ofelia

The ice machine was broken my room smelled horrible and the carpet was so dirty

Partner

8/10

Excellent

01 Jun 2026

Joseph

A good place to stay to walk to different restaurants, coffee shops, and bars.
They charge $5 a day to park on site.
Room 208 has a small separate room of the main room.

Family

6/10

Pleasant

31 May 2026

Ludin

TV SERVICE NOT WORKING, NO HOT
WATER!

Partner

10/10

Exceptional

31 May 2026

Rich

great for the money and very well run

Self

4/10

Poor

30 May 2026

Kara

Dirty room. It was supposed to be 2 bedrooms. More like a room with a giant closet that had another bed. No door separating the beds. Carpet was filthy and stained. Bathroom door barely shut. Stains on walls. Blinds were all broken. Chair was so old and gross we couldnt sit in it.Just gross. I'm all for a cheap hotel but this was the worst hotel I've ever stayed in.

Friends_and_family Family

2/10

Poor

28 May 2026

Kevser

This was one of the worst hotel experiences I’ve had. The room was extremely dirty and smelled so bad that I felt sick walking in. We stayed as 3 people, but they only left 2 towels. We asked multiple times for another towel, and nobody ever brought it, so we were forced to share towels.

To make things worse, one of the towels had lipstick stains on it, which was disgusting and clearly showed they were not cleaned properly. The blankets also smelled terrible and looked unwashed. Honestly, it did not feel sanitary at all.

Very disappointing experience, and I would not stay here again.

Friends

10/10

Exceptional

28 May 2026

Rosie

Our stay was awesome and clean and quiet

10/10

Exceptional

27 May 2026

Maureen

room was very clean . i like the fact that the ref was super cold and not standard temp. parking is very convenient and easy access to everything (good coffee, food and gas) the staff also greeted us with a smile / warming. will definitely use it again on our next vacation

Family_with_children

2/10

Poor

27 May 2026

Jason

You checkin to a person behind a computer screen. You WILL HAVE TO PAY for parking. I hate hidden charges in fine print. They don’t care though. And they also won’t refund your money.
The shutters didn’t completely close, so people on the walkway could see in my room.
Crumbs were under my bed. Bathroom was clean but there’s no outlet in the bathroom.
The carpeted floor was lumpy and needs to professionally cleaned.

NO microwave.

It’s a NO SMOKING property but this guy in the room next to me smoked all evening on the balcony. No one did anything.

Self

6/10

Pleasant

27 May 2026

Blanca

Not much to say.

Self

6/10

Pleasant

26 May 2026

Mahesh

Old Furniture and dirty room

Family_with_children

4/10

Poor

24 May 2026

Lexi

The rules are my claim. The only issue that I had was the door key card system never worked. I constantly always have to get a new key card that they offered to give us back some money and change rooms; however, because I was there for a work convention, it just wasn’t convenient for me to switch rooms at the times that they wanted to do, and they would reach out to me, and nobody had reached out, so I just gave the whole situation no stars.

Partner

8/10

Excellent

12 May 2026

Melany

Great

Self

2/10

Poor

12 May 2026

Joao

Not really, I look floor dirty and old, I look fan full dust, and outlet fall out damages.

I look pic online clean and went enter different not match and weird designer not look cleaning.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Gage

We were not actually able make it to the room or check in for the reservation but the property was very responsive via the Messenger and the refund process took no haggling or bs hoops.

8/10

Excellent

07 May 2026

laura

clean

Family

4/10

Poor

06 May 2026

oscar

the total cost is not included when you book on expedia they ask for money for parking your car ask for $100 dollars deposit, they said you will get it back in 3 days that's not good the tv intertainment sucks I didn't like so much

Self

6/10

Pleasant

05 May 2026

Efrain

Overall the property is ok for the price. For $75 a night you can't complain. My room had squeaky floors, floorboards are probably lifting. TV had only 3 local channels. If looking for a place to stay on the cheap this place will work.

Self

8/10

Excellent

04 May 2026

Danielle

Room was very basic but fine, the cost of parking is unnecessary as there is free street parking outside. Ice machine was broken so this hotel really had no amenities at all.

Self

10/10

Exceptional

04 May 2026

Joshua

Overall price and location was really good didn't interact with Staffing much but when it came time to get an iron it took a while so having certain amenities on hand already would be a major Plus

Self

2/10

Poor

04 May 2026

Cheryl

There was no staff. I checked in on a Maxine and spoke with someone off site probably in India. The machine was broken and would not print so I got no receipt. She said to write down the room info myself but I had no pen/paper and there was none in the small office. The internet did not work for me. The fire alarm was broken with top off and no battery. Carpet was more than grungy. The only saving grace was that the sheets appeared clean and the outside patio was lovely. No coffee in room and not even a single glass for water. No phone in the room. With a little effort this could have been a nice place but it is far from there now.

6/10

Pleasant

03 May 2026

Pamela

My stay was ok. Just be aware the room is bare bones. There isn't even a plug in the bathroom. Only two plugs in the room so plugging in your accessories is a little hard. The room had a fridge but no coffee maker. Parking was a little hard. Otherwise it was safe and clean.

Partner

4/10

Poor

02 May 2026

Kristine

An alarm went off at midnight that went on for about 20-30
Minutes. It continued to go off several times before 1am. I don’t think anyone was on the property to address it. Then a car alarm went off before 6am outside my door. So I received no rest during my stay

2/10

Poor

02 May 2026

Robin

Parking good room horrible, bathroom no outlets, only two outlets in the bedroom and they weren't even in a convenient spot where you could hook up my breathing machine. The bathroom door behind it was where the toilet paper was attached to the door and the door itself was dirty and never been cleaned. The bed headboard has never been dust is thick and dust, and the carpeting had stains everywhere nicest thing about the room was the refrigerator I'm very disappointed and believe I need credit for that place it was nothing like I expected. And the blinds were broken I had to close each slat manually by hand. Just terrible I believe I do need a refund for this please.

Friends

10/10

Exceptional

29 Apr 2026

nahum

Clean and quaint. Well taken care of. The area is awesome too

8/10

Excellent

25 Apr 2026

Melany

Great affordable place & very nice staff.

Self

2/10

Poor

19 Apr 2026

Andrew

No smoke detector. No drinking cups. No iron, ironing board, or microwave. There was a fridge, and one hanger in a closet with no door. The tub faucet had a continuous, dribbling leak. Two thin pillows and two thin towels. Multiple broken window slats, making privacy impossible in a ground-floor unit. Only one accessible outlet, with a loose cover and plugs. Wall unit would produce only anemic air conditioning and no heat.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Ericka

Cheap and convenient. Safe and clean enough if you are just looking for a no-frills place to sleep. It was my first experience with a kiosk and virtual staff but it worked out okay.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Janeen

First night it was raining and the whole roof on my side was leaking on me..it was brown water and the whole ceiling looks like they they tried to paint over it .I had to go to the front they did move me...which was midnight...had to my move two kid one in bed with me it was traumatic to the them being woken up worried the roof was gonna gave in ...2nd room better but no TV and no wifi that I had two kids needed internet to work and do homework which they needed to check in and couldn't I told the front desk and they couldn't figure it out and the bathroom had roaches I had to keep the lights on ...we were there for 2 nights i requested for a refund for the major inconveniences and was told it was asked but they just charged me normally and wouldn't answer my messages and emails I would not recommend..looks nice in pictures but it was a traumatic experience and to many issues and never compensation for all the issues never fixed

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Conrado

Everything was good

Self

10/10

Exceptional

17 Apr 2026

Conrado

Good service, clean

Self

2/10

Poor

14 Apr 2026

Kristen

There were roaches in our room. We told them at checkout. They were supposed to have management call us back. Never did. We called them. Same thing, management was supposed to call back. Never did. Very unprofessional. No employees on premises. We had to deal with someone through a kiosk.

Family

8/10

Excellent

14 Apr 2026

Carmina

Cute location and okay room

2/10

Poor

14 Apr 2026

Caitlin

This was the worst hotel room I've ever stayed in. It was mostly clean, though things clearly hadn't been dusted, and care was not taken to ensure the linens were clean. The carpets were disgusting, and the trim in the room was dilapidated, cracked, and peeling. Also, THERE WERE NO SMOKE ALARMS. One room smelled like smoke. Check-in and check-out was virtual, which I had never experienced before. I don't think this place is owned by an American. It was very uncomfortable. Any positive reviews of this place must be fraudulent.

Family_with_children

8/10

Excellent

10 Apr 2026

Kirby

No person spoke english very hard to communicate i asked for soap all i got was no speakie english tv channels would not work can not figure why the smoking section was in front of my door other then that peaceful

Self

2/10

Poor

08 Apr 2026

Ivette

The tv.was broken they charged me 20 for early check in and we did t check in early

2/10

Poor

08 Apr 2026

German

Our to

10/10

Exceptional

05 Apr 2026

Henry

Good place to stay recommend

2/10

Poor

02 Apr 2026

Nathan

Not unless you have to, but if you have an SUV sleep in car

4/10

Poor

01 Apr 2026

Oleg

I booked Welcome Inn through Expedia thinking, okay—$70–$90, not expecting luxury, just something simple. Big mistake.

Showed up around 11 PM. I didn’t have my ID on me because the room was for my sister—she had her ID ready. Instead of just switching the name (which is basic common sense), the guy on some weird Zoom kiosk setup refused to help. Barely spoke English, no flexibility, just kept repeating “call Expedia.” Zero customer service.

The place itself? Dirty, run-down, and honestly feels sketchy. Cheap in every sense—not just price.

If you value your time, sanity, or even basic respect as a customer, skip this place. Not worth it at all.

Business

10/10

Exceptional

25 Mar 2026

Conrado

The staff very attentive

8/10

Excellent

23 Mar 2026

Melany

Convenient location & great property. Nice staff and parking space is spacious.

Self

10/10

Exceptional

18 Mar 2026

Angela

Great staff, clean and cute room!

6/10

Pleasant

16 Mar 2026

sofia

“had multiple 911 call” according to cops on our room next door during our stay there. lovers fighting and banging.

the carpet need steam clean. it is dirty and is making the room smelly. this should easily be remedied if the hotel really want to.

the entire room has one outlet and is far from the bed. the bathroom do not have an outlet. bring a strip and an extension cord if you want it to reach the bed for phone use or use a power bank.

sunken seat furniture.

bath tub do not have a plug so i just use a cloth.

Family_with_children

2/10

Poor

13 Mar 2026

Paul

Nothing was working. Rude staff.

Self

2/10

Poor

07 Jan 2026

john

This place was horrible, Do not stay here. We checked in after getting our room on Hotels.com, it was supposed to be 2 Queen size beds, which it was but one of them was in a closet with the doors removed, After driving 7 hours we went to check in and had to use a virtuall clerk who I thin was in another country similar to when you ask for tech support. We got the room key and went up to the room and used the bathroom after flushing the toilt overflowed and filled the room with pooh water, so gross. We went down to the virtual front desk attendant \"trevor\" and he said some one would clean the room tomorrow. We obviously asked for another room or money back and they did not have another room with 2 beds and said they would refund our money to hotels.com in a few days. A few days go by and nothing, so reached out to Hotels.com and they said the owner of the hotel rejected our request for a refund. A week later I am still trying to get them to honor thier commitment to a refund. Now I am having to fill out forms and mail them to VISA to prove my story and request for non payment to Hotels.com. This place sucks do not go there, pick somewhere else

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Heather

It is a No Frills Hotel for sure. Our stay was okay, at the end of review, I’ll give you a list of what to bring with you.
Outside it looks nice and well kept. Rooms are very outdated, furniture is broken and old, rod is closet is some sort of DIY fixture, lock on bathroom window was broke off, smoke detector was missing (?), two pillows for a King size bed, no microwave, ice machine was broken (and from past reviews from others appears to have been for while), only two small bath towels, no wash cloths or hand towels, no cups for water for brushing teeth, no hangers, no outlet in bathroom for hair dryer (not provided). Lighting was not great, especially if one of you is still sleeping (no bedside lamp). No cable, but there is wi-fi. know this all sounds bad, just giving you an idea of what to expect.
Check-in is on a Kiosk and a Zoom-like call. You scan your license and swipe your credit card.
Small shampoo, lotion and two hotel-size bars of soap are provided.

What to bring or pack, or Door Dash from Target down the road:
Hair dryer
Hand towel(s)
Wash cloths
Plastic cups
Hangers
Paper towels (bathrooms are very damp)
Rechargeable table lamp.
iPad or laptop to use your steaming service.
There is a 7-11 less than block away if you need ice.
No iron, pack your steam iron (and a hanger).

Partner

6/10

Pleasant

02 Jan 2026

Michelle

The room seemed to be cleaned, however the carpet was old and nasty. The light switches don’t work. I couldn’t turn off the lights. There was only one outlet. There were no wash cloths. No one is actually on sight. You check in with a kiosk. I was very disappointed.

Self

8/10

Excellent

01 Jan 2026

Jacqueline

Yes it was small but good bed was comfortable

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Bill

It was what I expected.

Leisure Self

2/10

Poor

01 Jan 2026

Donald

The room stinks like poop, cigars, and aftershave, just like an aftershave wearing cigar smoker died in the room. There were no alternate rooms. Smokers smoke right outside and it seeps into the room. Thin banket has tears. No comforter. Springy king bed with only two standard pillows. No cups for water. No microwave. No coffee maker. No ice bucket for ice. No facial tissue. Bring your own tissues or use the toilet paper. Very few power recepticals. Bring your own power bar and extension cord. Bring your own extra blankets. Bring your own cups. Parking cost for a motel was a surprise, but at least was only $5.00. Window shutters look nice but are all broken.

Leisure Self

4/10

Poor

29 Dec 2025

RAE

Location is excellent. That is the only thing that is excellent. Carpet was questionable. Sheets were for much smaller bed and didn't even reach to be able to tuck in. Only 2 pillows for a 2 person stay. Only 2 small bath towels in bathroom in one room. Other room for 2 people only had 1 small bath towel. No washcloths, no hand towels. Black mold in bathroom around sink and floor edges. There was only ONE outlet for charging any and everything you needed. Not even an outlet in the bathroom. No outlets next to bed. Only one near the floor on the wall outside the bathroom. The check in was done with a man on a computer screen, apparently in a call center. Seemed nice, but..... Also, were not told of the extra charge for parking. $5 each night each car. I'm not talking extra cars in a room. Each room had $5 charge for the 1 car for that room for each night. Activity around room in the middle of the night was sketchy at best. Sounded like the police trying to round someone up. Luckily, we spent very little time in this awful room. I accidentally reserved and paid in advance for this room thinking it was the hotel we usually stay in. I will never make that mistake again.

2/10

Poor

28 Dec 2025

BRENDA

They havnt gave the money back too my gift card.ididnt stay there due to they ask for $ 100 dollars deposit and i didnt have that why i pay with a hotel.com gift card ...i had always use and never had this many problem i been haveing ...so absolutely they didnt notified you gauys and havnt gave me a response a reund they saiid tthey will cancel and give me a reund what happened

10/10

Exceptional

25 Dec 2025

Sam

Taff courteous

Business_and_leisure Self

8/10

Excellent

22 Dec 2025

Shyanne

Virtual check in was a fun unique experience. This hotel is definitely on the older side and could use a few updates but overall very pleased with our stay. The shower head sits low, and we had 2 people on our reservation and only had 2 towels total. The light switch by the door didn’t work so had to use the one above the bed. Also no outlets by the bed/nightstands. Overall for the price paid was pleased.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Yarly

Nice place just remember to have a deposit ready beside that it was clean and easy check in and check out

6/10

Pleasant

13 Dec 2025

Paul

I found is that the refrigerator is not working, shower water could be more warmer. The air condition is not holding the set temperature.

Business Self

10/10

Exceptional

12 Dec 2025

Gonzalo

Clean

Partner

10/10

Exceptional

11 Dec 2025

Ann

8/10

Excellent

10 Dec 2025

rigoberto

Quiet peaceful night

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Joel

Nice

10/10

Exceptional

07 Dec 2025

Hector

Clean

6/10

Pleasant

03 Dec 2025

William

Heater didn't function well.

I don't like the computer check in

Business

2/10

Poor

02 Dec 2025

Theodore J

Room light was out the first night and I asked them to fix it the next day and was told it would be, got back to a dark room still and it's like an ATM machine that checks you in and out no one was on site. Manager never called me, I call in an well next time we can offer you 30% off.

Business_and_leisure Family_with_children

8/10

Excellent

01 Dec 2025

Ivan

The $5 parking charge sucks. There ia plenty of parking for everyone that stays at the hotel. There should be no charge for parking. I like the hotel. Its my 3rd time staying there. The parking charge is ridiculous.

Business_and_leisure Self

6/10

Pleasant

29 Nov 2025

Mitchell

Not the greatest, but I was only there for one night. That’s enough.

6/10

Pleasant

27 Nov 2025

Ven-Li

It was ok

Partner

10/10

Exceptional

26 Nov 2025

Gabriela

Room was clean when we stay

Business Family

8/10

Excellent

25 Nov 2025

Sam

All well

Business Self

2/10

Poor

19 Nov 2025

Donald 'Skip'

Dont waste your money

2/10

Poor

19 Nov 2025

OSCAR E

Terrible servicio al cliente / las cortinas rotas

10/10

Exceptional

17 Nov 2025

Ray

Good

6/10

Pleasant

14 Nov 2025

Heather

Check in through kiosk. Which I thought was neat. Until I realized there was no staff on-site at all! Housekeeping staff member knocked on my door then proceeded to open the door with her room key before I could get to it. The carpet was dirty when I arrived. Asked for a vacuum but it was broken and was told they’d bring another. No one came! I ended up buying a broom to sweep the room. AC needs cleaning or updating. It made the room smell like mold and mildew. You get what you pay for.

Friends_and_family Family

2/10

Poor

11 Nov 2025

Shane

This hotel has no attendant in the lobby. You walk up to a kiosk and someone not even at the hotel processes your keys etc. There were no smoke alarms in the room, which is a FIRE HAZARD. People take the smoke alarms away because they know no one is there to enforce smoking in the rooms. The TV only had like 3-5 channels that actually worked. The parking lot is small. Some spaces overlap others if another fool doesn't pull all the way into the parking spot. The security door to prevent someone from walking off of the street onto the property was broken. STOP BEING SO DAMN CHEAP!!! YOU MUST ALWAYS HAVE A HUMAN TO RESOLVE PROBLEMS.

A KIOSK WILL NOT SOLVE PROBLEMS QUICKLY. WHAT IF I NEEDED MORE TOILET PAPER? DO I HAVE TO WAIT UNTIL THE NEXT DAY. . .? WHEN DUTY CALLS, DUTY CALLS. . . I GUESS I'LL USE A TOWEL NEXT TIME!!! HA!! ;)

Leisure Friends

6/10

Pleasant

07 Nov 2025

James

Room had no microwave and no bathroom outlets, shower head was about 5ft high, lights sometimes didn’t turn on. No outlet or nightstand on one side of the bed. You also have to check in using this weird virtual kiosk which felt a bit uncomfortable. Room was clean and regularly serviced though.

4/10

Poor

06 Nov 2025

Erick

No staff only 2 towels dirty carpet

Business Partner

6/10

Pleasant

06 Nov 2025

Kelli

On the outside, the location was very quaint. Super cute and surprisingly quiet. Once in the room, the rug was noticeably stained. The blanket on one of the beds had holes in it. There were no outlets in the bathroom at all. A trashcan had been placed in the bathroom to hide a broken wall tile, and the bathtub drain would not seal to take a bath rather than a shower.

Friends_and_family Family

2/10

Poor

05 Nov 2025

Andrew

I woke up with nearly 100 bed bug bites covering the whole right side of my body. If you do not like bed bugs, do not stay here.

6/10

Pleasant

02 Nov 2025

jason

The AC worked fine. The room and bed were clean. The room has no lamps in it, just overhead lights. The bathroom only had 3 towels and no wash clothes. The king size bed only had 2 pillows on it. I would expect 4 pillows for a king-size bed. There were many natural plants lining the 2nd floor walkway and these were well-cared for and pleasant to see.

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Cristian

Place was dirty & they charged me $100 deposit that took over a week to fight back for, never again!

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Be thi

Clean room. Staff was always helpful. Ac and heater works. Good reliable hotel. You get what you pay for. Would come again.

Leisure Partner

2/10

Poor

21 Oct 2025

MIGUEL

There was no towels available and no physical person on site.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Patricia

Clean room

Leisure Family

10/10

Exceptional

13 Oct 2025

Job

Great room for the price

6/10

Pleasant

13 Oct 2025

Robert

All in all very quiet, comfortable safe area very nice. Didn’t have any issues like other places I’ve had condition of room not the best but for the price I’m not complaining just be aware of all the extra fees $30 early check-in five dollar parking like I said, still not bad under $100 for everything with early check-in.

Business_and_leisure Partner

8/10

Excellent

13 Oct 2025

Margarita

Shops nearby

Partner

6/10

Pleasant

12 Oct 2025

Kristine

Blanket had a big burn hole in it, bathroom door wouldn't shut. A bit Run down but good price and staff was friendly enough.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Paul

Clean room, friendly staff and located in a nice area. AC didn't work great but did its job. Ice machine and vending machine not working during my stay unfortunately. Overall a good experience

Leisure Partner

4/10

Poor

09 Oct 2025

Amy

From the exterior, although an older motel, it looked pretty well maintained. Staff were kind and helpful. Biggest issue- the smell, like mold. It wasn’t the kind of room I could relax, unwind or eat in. Also, no coffee, or single hanger or anything really. Parking is tight and $5. My room was dark, dingy and I think between the AC and carpet, it needed to be replaced. I got what I paid for and will never stay again.

Business Self

2/10

Poor

08 Oct 2025

john

advise clients that dates aren't available when they book. Do not allow outside software to attempt to book unavailable dates.

Leisure Partner

4/10

Poor

06 Oct 2025

paul

Problem was handled by manager in the morning.

Friends_and_family Friends

2/10

Poor

06 Oct 2025

Ashley

This hotel was full of roaches and it smelled horrible. I couldn’t stay the night which is horrible because I got this play to sleep after our trip to universal studios horror nights. This was our fourth year booking a hotel here and we are very dissatisfied with how dirty this place was and how rude their employees are. We tried to get a solution and the woman just kept repeating that the manager was not available and that there was nothing we can do but just sleep there. That is a hazard I do not want roaches in my belongings or on me and I do not want to be smelling rancid smells. I have more pictures of the roaches on my boyfriends phone. They haven’t even returned my money and I left that place at 3 am.

Partner

10/10

Exceptional

01 Oct 2025

Aaron

The property has a really cool machine check in where you talk with a very friendly staff member. It was very enjoyable and they were very friendly and super helpful and understanding. Way better then the reviews or what I expected. A great hotel.

Business_and_leisure Self

6/10

Pleasant

01 Oct 2025

Paul

If Eagle Rock is your destination, then this hotel is a good location. If you book here, you will need a car- and this hotel charges extra for parking- a first for me in this kind of hotel. The place is nothing special even among cheap hotels.You can walk to shops and food though.

Leisure