Candeo Hotels Nagasaki Shinchi Chinatown

10/10

Exceptional

16 Mar 2026

John M.

Terrific location close to great shopping, interesting restaurants & attractions of interest. The food quality of the breakfast served is of a high standard. The onsen is also excellent, especially having an outdoor hot pool; wonderful to relax after a long day starring up at the night sky! All of the staff members we dealt with were polite, helpful & professional. We would definitely stay again when visiting Nagasaki 🇯🇵.

Partner

10/10

Exceptional

08 Mar 2026

Lara

Very clean room and the images on hotels.com were accurate in person. Enjoyed the onsen and staff were friendly and helpful.

The location was best aspect of this hotel, it being in the centre on china town and close to all the tourist attractions.

Partner

10/10

Exceptional

04 Mar 2026

Indigo

Walk out hotel door and you're in the middle of a Chinatown alleyway. Just stunning!

Leisure Partner

10/10

Exceptional

11 Jan 2026

David

This hotel was one of my favourite hotel. Room was cozy, nice, tidy and modern.

They had washer and dryer so i could do the laundry.

There's paid vehicle parking at a discounted rate in the multi-storey carpark beside the hotel.

There's a nice small japanese restaurant beside the hotel on the ground floor that sells excellent grilled Saba fish and unagis.

It's a nice walkable distance to the nearby shopping street with alot of food there as well.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Jason Kin Cheung

Room was clean, enjoyed the sitting area where I could lay back with a book and relax. The outdoor public bath was a big plus especially during the winter weather.

Leisure Self

10/10

Exceptional

08 Dec 2025

Jackie

Convenient

Leisure Partner

8/10

Excellent

07 Dec 2025

Hung Yuan

Hotel amenities were nice. Onsen was good. Breakfast is too expensive and the location was far from the main Nagasaki station.

Friends_and_family Friends

4/10

Poor

28 Nov 2025

DEIRDRA

Hotel didn't bother to advise pokemon tournament and overcrowding likely at breakfast and in spa jst stuck a note on lft when we were in situ

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Michael

Beautiful room. Great onsen. Good value and location.

10/10

Exceptional

05 Nov 2025

pauline

Beautiful hotel, onsen, view, extra large ming beds, and food!

Leisure Family

10/10

Exceptional

04 Nov 2025

Maude

The rooms were quite nice, water pressure and temperature of shower just right. It was well located as well.

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Cristina

Convenient hotel in great location to see the main sights. Room was very clean and well appointed, even if decor seemed a touch dated.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Robert

Great AC in the Nagasaki humidity. Great access to local restaurants. Friendly and helpful staff.

Leisure

10/10

Exceptional

19 Sep 2025

Kathryn

Clean room, Staff

Family

8/10

Excellent

16 Sep 2025

Rebekah

Pretty good. Hotel service is good.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Leonard

Everything is excellent, staffs are so friendly and hi extra miles to help us book taxi and restaurant, only house keeping has to improve as some of our rooms haven’t been cleaned up as some were cleaned even some of us forgot to put out the clean up room sign.

Leisure Friends

8/10

Excellent

31 Aug 2025

Erik

Great hotel.
We also stayed at another candeo which was way more relaxed with the tattoo policy.
This one, doesn't allow people with tattoos at all it seems.
It would be nice if they learned from their sister hotel and be more open to the 21st century.

10/10

Exceptional

25 Aug 2025

Franklin

The check-in process was fast, easy and efficient! Loved the onsen, and how clean everything was! Checkout was as simple as dropping the access key card in a box.

Leisure Friends

8/10

Excellent

16 Jul 2025

Patrick

Lovely hotel with a fantastic onsen

The property condition is still good & customer service is impeccable & would come back again if the price is right.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

NATASHA

The rooms were super comfortable and felt luxurious. The onsen was such a welcomed treat at the end of every day.

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Martin

Good place near Chinatown and the port. Public bath on the roof and breakfast were big pluses for this property. Room was fine, ten minutes from the train station by streetcar. About as expected by Candeo standards. Breakfast can be crowded if a tour group in staying at the hotel, they eat at the same time due to their schedule.

Leisure Self

8/10

Excellent

29 May 2025

Anita

❤️ Location was great to see some of the big sights around the Nagasaki.
💔 The floors were not as clean and it did have some viable stains.

Leisure Family

10/10

Exceptional

16 May 2025

Ernest

Great service and love the room. The Onsen also great especially the outdoor open air Onsen. Will stay again when in Nagasaki.

Leisure Family

10/10

Exceptional

08 May 2025

Charles

Excellent Stay in Nagasaki

Large bath and rotenburo were excellent. Near Chinatown and Dejima. Quite convenient.

Business Partner

10/10

Exceptional

08 May 2025

Li Mei

Nice location with access to carpark within walking distance. The room is bigger than most hotel which is really great

Leisure Family

8/10

Excellent

26 Apr 2025

Frederic

Very nice hotel especially for the price. Room was comfy and all.
Loved the Chinatown location which is a bit more on the edgy side.

Leisure Family

10/10

Exceptional

13 Apr 2025

Michael

It was clean

Leisure Partner

6/10

Pleasant

13 Apr 2025

Esther

The hotel was just ok and if you are looking for a place to sleep it was “fine”. Room set up was awkward (had to crawl across the bed to get out of it) and the property/furnishings seemed very “worn”.

Leisure Friends

10/10

Exceptional

25 Mar 2025

Sean

Great location. Buffet breakfast was good. Onsen baths and view fantastic.

8/10

Excellent

12 Mar 2025

Sharon

Nice hotel

Excellent location. Nice staff great onset. Good variety for breakfast

Partner

10/10

Exceptional

20 Feb 2025

Jennifer

Very nice hotel in nice location. Close to China town and local convenient stores. It was a little difficult to pull up and take items out of your car if you are driving, but that’s only bc the road is very narrow leading to the hotel. the parking garage they suggest is very close though. The staff were very friendly and our rooms were nice and clean. Nice onsen area. We would stay again!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2025

Lindsay

My family of 3 loved staying at the Candeo Nagasaki! The rooms were a little small but very efficiently laid out with a fantastic view. The view from the outdoor onsen was beautiful and we used every night. We loved being so close to Chinatown and there were many amazing restaurants within walking distance.

Leisure Family

10/10

Exceptional

15 Jan 2025

Shane and Julie

Newer Shaney property very nice

Very new hotel. Lovely staff. Rooms are the best part although I wish the bed had room on both sides to get out (large room with sitting area and fridge!). Breakfast wasn’t very exciting but typical of Japan hotel to try to do everything not so well. But lovely staff and very clean and organized. Spa on top floor was lovely. I looked in but didn’t use it. Very convenient to buses and trams and at the doorstep of China town which is like literally one block. Overall it was nice property and worth staying away from the main train station. Nagasaki wasn’t my favorite city to visit but interesting for sure. Cold weather in January didn’t help of course.

Partner

8/10

Excellent

03 Dec 2024

Ian

Nice hotel close to centre

Leisure Friends

10/10

Exceptional

11 Nov 2024

John

Love staying here—thank you!

Leisure Family_with_children

10/10

Exceptional

24 Oct 2024

Vicky

Candeo Can Do!!

Candeo was clean, staff and services were great and super comfortable. Great location adjacent to Chinatown, not too far from Nagasaki train station. Sauna and Onsen-like heated pools on the roof were perfect for starting and/or ending your day. The price was insane! I would have expected to pay much more for the quality.

Partner

10/10

Exceptional

23 Oct 2024

LIOR

Very nice brand, overall it’s a great hotel. I had a problem with my room and was reviving unprofessional service from the front desk. Other then that - all want well

Leisure Self

8/10

Excellent

28 Sep 2024

Yusa

Location, amenities and services were excellent! We loved spa especially. It was very close to the tram station and Chiba town which were very convenient. 1 thing we were surprisingly disappointed was that there were no drawers and real closet. Our room was not that big so it was struggle to open the suitcases to take out or put in our clothes everyday. Bed was firm and very comfortable. Overall, it was a positive experience.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Verified traveler

Great location. Walking distance to the tram and the Main Street. Parking is a bit confusing, need to use the parking lot next to the hotel, not at the hotel building. Then ask the front desk for a discounted parking tickets for the specific parking lot. Little bit complicated.

Partner

10/10

Exceptional

25 Aug 2024

Leong

Conveniently located just within walking distance (200M or less from the shopping district and Chinatown) . Nice hotel situated conveniently. Carpark is just beside. 1200 Yen parking a night.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Mark

The Candeo Hotel in China Town Nagasaki was one of the best hotel experiences my husband and I ever had.
The hotel is clean and was so quiet, I thought we were the only guests there, but in fact there were so many! I know because evening when we returned to our hotel room, there would be a silk bag filled with new towels, silk pajamas and house slippers, and fresh bottles of water hanging on the door knobs of all the checked-in guests on our floor...and there were many many bags, but the rooms are so quiet, you would never have known! The front guest staff are so kind and helpful and polite, assisting with the tiniest of requests with the most attentive warm care and concern. One of the front desk angels asked if we wanted her to call us a taxi to take us to the airport, which she did. But when the taxi arrived and seemed to go pass the hotel entrance, the hotel staff ran out of the hotel in her uniform and high heels to chase down the taxi for us!! She apologized for the taxi, smiled, bowed many times to us and thanked us for our patience and understanding!! These people are the sweetest, kindest, most respectful hotel staff you will ever meet! Do yourselves a favor and book your stay at the Candeo. You will not regret any part of your decision, and it will add so much peace, pampering, and enjoyment to your trip! Thank you, Candeo angels for the best hotel experience of our lives!
Much aloha,
Mark & Rochelle Alo - Maui, Hawaii

Leisure Partner

10/10

Exceptional

23 Jun 2024

Quinn

Very clean and friendly staff. Recommend 10/10.

10/10

Exceptional

10 Jun 2024

Steven

Excellent breakfast buffet. Kind staff. Wonderful Japanese relaxation spa.

Leisure Family

10/10

Exceptional

03 Jun 2024

Marco Antonio

The Candeo Hotel is the best option if you want to stay near the Chinatown area of Nagasaki. The bus stop is about 3-4 min from the hotel, and you can easily move to other city points.

The staff was kind and helped us during the check-in process. The room was really nice and comfortable, suitable for a three-person group. It might be crowded if you are traveling with huge luggage.

The hot spring was really cool and had an excellent sauna. However, there were few lockers available.

Leisure Family

8/10

Excellent

28 May 2024

Heather

We stayed here for one night and the staff was amazing. For us the location was great as it was very close to my daughter’s apartment.

Leisure Family

10/10

Exceptional

27 May 2024

Dorian

Great location, beautiful hotel

Amazing hotel in the heart of Chinatown, walking distance to most of the sights in the city. The rooms are nice and quite large by Japanese standards. The views from the open air bath are amazing. Just think it is a nonsense in 2024 to forbid the people with tattoos from using the baths. Parking is quite easy but not within the hotel premises.

Friends_and_family Family

2/10

Poor

01 May 2024

Ramin

Racism at Candeo towards Americans! If you are American or look like you could be, it would be in your best interest to stop and read this review. I am a platinum member with Expedia and this is the first time in 20 years that I have written a bad review.

I booked a hotel room for over a week at this hotel. The OWNER, at least she claimed she was, showed an obvious and deliberate prejudice towards me when all I asked was to please ask the neighbors to not yell at 1am in the morning. For 4 nights I went up and spoke to her, and for four nights she laughed and handed me the phone number to the police, the proceeded to ignore me. When I cancelled the rest of my nights at the hotel and lost my money, she smiled and watched while I left.

Insult to injury! I contacted Candeo corporate offices via email 5 times, in hopes for some understanding to what took place at this one hotel and this lady calling herself the OWNER. It’s been 2 weeks and nobody had replied back. Because they did not reply back, I am assuming that they were okay with her treatment of foreigners that were not Asian. Racism should not be experienced ever, I hope that this spares future travelers the experience I had.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Cynthia

Great stay in Nagasaki

We absolutely loved everything about our stay here. The room was very large for Japan. It was very comfortable and we loved the extra sofa seating area. The location is great; so much more fun than staying near the train station. Outdoor spa was fabulous!

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Myka

Great location and easy to find. Access to local transportation was easy.

Leisure Family

8/10

Excellent

21 Mar 2024

andres

The only bad point was that it advertises 4 people max per room. Ot is not truth. It only fits comfortably 3. The last bed next to the window which leaks so it is cold to sleep there. I have 2 horrible sleep nights. My two children and wife in the king size bed. No space there for me nor in the floor. They are small rooms.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2024

Michelle

Must try hotel

Hotel is new n modern, the room design is cozy n comfortable even w/o view. The reception desk is located at higher floor with great view n brillant nature light. even only sitting there, can enjoy so much. Roof top onsen is fantastic, must try. I n my husband enjoyed so much. Of course, sometimes a lot of ppl. Location is just right to china town.

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Nick

Away from the buzz - quiet but cozy

The onzen was great and it was convenient to get to all major tourists attractions using the tram (Sevice #1) which was on a parallel street to the hotel. Chinatown was at the doorstep - turn right (though not exciting at all) and there were many shops nearby too - turn left.

Partner

10/10

Exceptional

26 Nov 2023

arthur

Loved Candeo.
Excellent service.

Leisure Family

10/10

Exceptional

23 Nov 2023

Kunio

This hotel is the best one so far in Kyushu trip.

8/10

Excellent

27 Oct 2023

Peng Eng Peter

Beautifully designed, good breakfast.

Japanese hotels generally focus on efficiency and convenience but not really on hospitality and the personal touch. Candeo Nagasaki scores high in terms of the hotel design and the rooms are especially beautiful. The breakfast was good too, and it was a rarity to see a different menu on the second day of our stay. Coffee could be better. Parking was available in the car park opposite the hotel. The back entrance of the car park faces the front of the hotel which was very convenient. Service was friendly.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2023

Esther Inja

I am impressed by their service and kindness. This is the best hotel I stayed in Japan I last few years. I will definitely recommend it to anyone visiting Nagasaki.

Friends_and_family Family

10/10

Exceptional

06 Oct 2023

Jane

Really enjoyed the location and the sky spa was lovely.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Lily

Na

10/10

Exceptional

24 Jun 2023

akito

family holiday in nagasaki

great new hotel . everything walkable.

Friends_and_family Family

10/10

Exceptional

15 Jun 2023

Verified traveler

Nice room

The room was clean and nice. The skyspa was fantastic. Entrance to hotel was abit hard to find while we were trying to find the carpark.

Friends_and_family Family

10/10

Exceptional

01 Jun 2023

Jean

The room was excellent and spacious. The breakfasts were very good and the staff was always gracious and attentive. The bath featuring an outdoor pool was a relaxing delight.

10/10

Exceptional

19 May 2023

Gregory

Great experience, booked last minute and the hotel was very new and nice

Leisure Friends

8/10

Excellent

27 Apr 2023

Nelson

Location is good, close to tram line and airport bus. Has a public bath at the top floor aka sky spa which is novel but ultimately just a pool of hot water. For some reason, front desk is placed at level 11 where it was really warm and sunlight was not helping.

Leisure Self

8/10

Excellent

12 Mar 2023

Yasi

Location was perfect for us to access various spots of interest!

Leisure Friends

10/10

Exceptional

10 Feb 2023

Minkyong

One of the best hotel in Kyusu

+ space of room
+ roof top onsen is wonderful
+ fantastic breakfast
+ good location to go everywhere
+ kind staff
- no desk in the room

Partner

6/10

Pleasant

21 Nov 2022

Donald

Xxx

Leisure Partner

8/10

Excellent

09 Aug 2022

Fook Cheong

Candeo never disappoint

Location is ideal for the touristy spot like gunkanjima, Oura church and Glover park. Food choice aplenty in Chinatown band one of the izakaya street nearby.

Friends_and_family Family

8/10

Excellent

16 Jun 2022

JUNKI

フロントの対応はよく、部屋も清潔かつ近隣の客室の騒音も聞こえず非常に満足した。

Leisure Partner

10/10

Exceptional

03 Apr 2022

Hideki

It’s so nice! I strongly recommend the hotel if you have no vehicle during your stay.

Leisure Family

8/10

Excellent

16 Oct 2021

Verified traveler

Excellent choice for a city trip

Great location. Kingsize bed is truly king size! Breakfast on top floor with great view.

Self

10/10

Exceptional

05 Sep 2021

Domi

workation

サービス／ロケーション／値段は文句なしでした。部屋やアメニティも得意に問題がなかったです。室内の収納スペースがほとんどないので、2泊以上泊まる人はちょっと困るかもしれません

Self

10/10

Exceptional

10 Aug 2021

Verified traveler

This property is located just a short tram ride from Nagasaki Station and tourist attractions. There are many restaurants and a good shopping area. The hotel itself is very clean and new. We stayed for three nights in a room with a queen size bed. I have three complaints about the room: the bed is too close to the wall making it difficult to get out of, there is a nice window seating area, but the view was of a parking lot, and the refrigerator barely cools drinks placed inside. There is an ice machine on each floor. The Japanese style buffet breakfast had a good variety (even for people who are not a fan of the Japanese breakfast) with a coffee machine that made cafe latte.

Leisure Partner

10/10

Exceptional

20 Dec 2020

Verified traveler

I had a great time. Lots to do in location, cozy room.

Leisure Self

10/10

Exceptional

02 Dec 2020

Chris

The hotel is in a great location. Super close to Chinatown, shopping, restaurants and site seeing. Very very clean and comfortable. Friendly staff and great price! Will stay again on my next visit!

Leisure Family

10/10

Exceptional

24 Nov 2020

MT

New Hotel in Nagasaki. Convenient location and breakfast was good too!

Friends_and_family Family_with_children

10/10

Exceptional

19 Mar 2026

誠

清潔感が良い

Family_with_children

8/10

Excellent

13 Mar 2026

KAZUTAKA

3連泊しましたが、トイレットペーパー、歯ブラシなどの補充はしてほしかったです。
他の点は完璧でした。
また利用します。

Partner

8/10

Excellent

11 Mar 2026

Yuk Fai

地區方便，附近有大量食肆，近電車站，但房間花灑不太清潔，而房間比同集團的細

Friends

4/10

Poor

09 Mar 2026

Hiroshi

展望浴場の清潔さと温度管理が不十分

Self

8/10

Excellent

05 Mar 2026

MIWAKO

屋上のスパが気持ち良かったです

Family

10/10

Exceptional

05 Mar 2026

SHOTARO

徒歩圏内に薬局やコンビニがあり、中華街も目と鼻の先に、観光地の中心に位置しており各名所(グラバー園、中華街、軍艦島フェリー乗り場など)まで徒歩15分以内にいけます。

Family_with_children

10/10

Exceptional

04 Mar 2026

Sonomi

長崎市内の主な観光地に近く便利。大浴場もあるので、部屋のお風呂をいれたり待つような必要はなく、帰ってすぐ入浴もでき有難い。
中華街の立地なので飲食店はあるが、横浜等と比較するとお店は少ない。中華やチャンポン以外が食べたいときはちょっと探さなければいけない。
イオンもすぐにあり便利。
立地も良く、長崎自体コンパクトな街で他のエリアへもすぐアクセスできるので、次回もここに泊まりたい

Family

8/10

Excellent

28 Feb 2026

Kohei

立地やホテルの内装もとても良かったです。

Family

10/10

Exceptional

25 Feb 2026

KiDeok

위치가 시내라서 좋았습니다.

Partner

10/10

Exceptional

20 Feb 2026

Yu Seock

객실 청결했고 스카이사우나 너무 좋았습니다.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

terumi

お風呂が、良かった

10/10

Exceptional

29 Jan 2026

NAMI

朝食が美味しかった
清潔感

6/10

Pleasant

28 Jan 2026

YUKO

客室は清潔、スタッフは親切。立地は便利。最上階の大浴場も良かったです。
部屋の風呂とトイレと洗面台が一緒なのが好きではないのでこの評価です。

10/10

Exceptional

26 Jan 2026

HIrokazu

スタッフの方の対応は丁寧でわかりやすく、また泊まりたいと思います

Leisure Family

10/10

Exceptional

19 Jan 2026

ISHIKAWA

いつも利用していますがいつも綺麗で快適です。

近くには食べるところもたくさんあり本当に便利です。

スタッフさんも皆さん良い方で安心して利用できます！

Leisure Family_with_children

8/10

Excellent

14 Jan 2026

KAYOKO

駅から近いので便利、エレベーターが遅い

10/10

Exceptional

30 Dec 2025

Takeshi

露天風呂のスパがどの時間帯も使え、遅い時間帯にホテルに帰った際でも利用できた点が良かったです。疲れが癒やされました。

Leisure Family

8/10

Excellent

29 Dec 2025

??

広めのベッドで宿泊するには十分でした。

10/10

Exceptional

25 Dec 2025

Johan

Great location, staff and rooms

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Lise

Tout était impeccable, belle vue sur les collines de Nagasaki et emplacement parfait.

Leisure Friends

10/10

Exceptional

18 Dec 2025

リン

スタッフ、施設、設備

Leisure Family

4/10

Poor

26 Nov 2025

SHOICHI

朝食無し

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

takeshi

清潔

Business

8/10

Excellent

13 Nov 2025

MASAAKI

大浴場が良かった。

Self

4/10

Poor

12 Nov 2025

KOKI

本当に四つ星？
フロントが上層階にあり景観、施設の新しさ、スタッフの対応だけは良かった。

部屋。
設備削減のためかメイクのためのデスク
がなく物が置けず不便。
ベッドはシモンズのようだが厚さ20cmの薄いベッドで寝心地が悪かった。

朝食。
たくさんの料理はありましたが、見栄えだけで全ての味付けが今ひとつ。これは朝から気が滅入りました。
スクランブルエッグはドロっとしていて味がなく、海外の方も胡椒がないかスタッフに聞いていたが無いと返答していた。私もサラダ用にEXオリーブを確認したが準備がないと。
ホテルでは調理していないのかなと感じた。
フルーツも冷凍のぶどうとオレンジだけでした。

大浴場。
脱衣所が狭く縦に4人分ロッカーがあったが全て使われていて屈みながら着替える始末。10箇所シャワーがあったが3箇所故障。
営業中に定期的な脱衣所の清掃がないのか床は髪の毛で汚れていた。
給水機にはホコリも見られた。

全てが残念な体験。

Friends_and_family Family