Majestic

10/10

Exceptional

13 May 2026

Erinda

We loved our stay at majestic elegance

10/10

Exceptional

13 May 2026

Sana

Had an amazing time 😍

10/10

Exceptional

12 May 2026

Camilla Glenda Faria de

Everything was amazing!

Partner

10/10

Exceptional

12 May 2026

James

Very nice resort. Beach was amazing, wait staff on the beach was great Jorge. Food was good. Ala a Cartes were good. Buffet staff could have been a bit better, nothing bad just more present?

10/10

Exceptional

11 May 2026

Alyx

We recently stayed at Majestic Elegance Costa Mujeres from April 30 to May 10 for our wedding, and the entire experience exceeded our expectations.

Our wedding day on May 5 was absolutely perfect, and a huge part of that was thanks to our incredible wedding planner, Ivette. She made sure every detail was handled flawlessly, kept everything organized and stress-free, and truly went above and beyond to make our day special. We could not have asked for a better planner.

We also want to give a special thank you to our photographer, Ana. She made the day feel so natural and memorable, and her energy and professionalism helped make the experience even more meaningful. We absolutely loved working with her.

At our reception, Ivan, our bartender, was phenomenal. He was hands down one of the best bartenders we have ever had. Not only were the drinks excellent, but his service, personality, and professionalism impressed every single guest at our wedding.

We also had an amazing dining experience during our stay. Bolgar at the teppanyaki restaurant provided incredible service and made the dinner so much fun and enjoyable. Abimeal at the Mexican restaurant was also an outstanding server who made us feel very welcome and taken care of.

Overall, the resort, staff, service, and wedding experience were unforgettable. Thank you to everyone at Majestic Elegance Costa Mujeres for helping create memories that we will cherish forever. We would highly recommend this resort to anyone considering

Family_with_children

10/10

Exceptional

10 May 2026

Jesus

Amazing!

Partner

10/10

Exceptional

09 May 2026

Hector Luis

Everything was great staff super helpful and helpful with everything, lots of things to do daily

Partner

10/10

Exceptional

09 May 2026

Nadezda

We returned to Majestic Elegance Costa Mujeres this year to celebrate my husband’s 60th birthday, and once again this resort exceeded our expectations.
We spent a long time choosing both the country and the hotel for this special trip, but in the end we decided to come back here because our previous stay had been such a wonderful experience. It truly felt like coming back to a place where people genuinely care about their guests.
I would especially like to mention Silvia, who leads the stretching class every morning at 10 AM. She is absolutely amazing — full of positive energy and professionalism, and she made our mornings so enjoyable.
A very special thank you also goes to Krystel from Guest Service, who did everything possible to make my husband’s birthday unforgettable. Her kindness, attention, and care meant so much to us.
Every employee at this resort works hard to make guests feel relaxed and comfortable. The rooms were always spotless, the minibar was consistently stocked, and the service throughout the resort was excellent.
We left with so much gratitude for the entire team. The people working at this resort are the reason guests want to return again and again.
Thank you, Majestic Elegance Costa Mujeres, for another beautiful vacation and unforgettable memories

Family

10/10

Exceptional

09 May 2026

Lori

Food was phenomenal! Staff was friendly & helpful. Room was clean & well stocked. Lots of chairs & spots at the variety of pools. Sand was beautiful & white.

Family

10/10

Exceptional

07 May 2026

Shantel

Food was fantastic. The beach was gorgeous. Loved the infinity pool. The restaurant and pool staff was friendly and attentive. Evening entertainment was good. Only downfall was the irritability by some of the bartenders when I asked for a mocktail instead of a cocktail.

Family_with_children

8/10

Excellent

05 May 2026

Joshua

Everything was great however the food was a bit “weak”

Friends

10/10

Exceptional

30 Apr 2026

Yadiel

Everything was perfect

10/10

Exceptional

28 Apr 2026

Shady

Everything is excellent in this resort

8/10

Excellent

26 Apr 2026

Derek

Lots of seaweed at the beach so we spent most of our time at the pool. It was great. Solid service. Nice water. Lots of sun, but also good shade options.

Krystel, the Expedia Ambassador, was amazing and helped us with any needs that arose on our trip. We felt very well looked after

Family_with_children

8/10

Excellent

26 Apr 2026

Malan

The food was not the best. The rooms obviously had touch up painting done that wasn’t very good. The lighting on the bathroom cieling is not very nice.

10/10

Exceptional

24 Apr 2026

Armenui

I like it

10/10

Exceptional

23 Apr 2026

Malulani

The poolside was absolutely beautiful! The staff were the sweetest thing ever. Everyone had a very welcoming present to them. I would definitely boom with them again!

Self

10/10

Exceptional

22 Apr 2026

Ariel S

Everything was lovely. Staff was very friendly and attentive.

Partner

10/10

Exceptional

21 Apr 2026

Elliott

The water was beautiful! The Gulf was crystal clear and the beach seating was awesome. The pools were perfect temperature and well kept. The bar staff was very kind and always available. Great all around place.

Partner

10/10

Exceptional

21 Apr 2026

Sandra

The Majestic Elegance was a beautiful place to stay. The staff was amazing and made our honeymoon so special. We recommend eating at the Bistro 9 Doors as they had the best food. We also recommend checking out their sister hotel that you can access right next door as there seemed to be more actives going on since it’s more catered to families. If you are able to get club access, we definitely recommend it as it was worth the upgrade for us. Lastly, we had such a relaxing time at the spa we recommend if you get a chance to stop buy it’s well worth the money.

Partner

8/10

Excellent

21 Apr 2026

KAITLYN

We had an amazing time most of the staff would go above and beyond to make your stay comfortable. The butlers seemed a bit too overworked and hard to reach at times. Excellent, excellent attentiveness to food allergies and dietary restrictions when requested. I felt much more comfortable eating in the restaurants than at most places I have visited, at home (vancouver Canada) or abroad.

Family

10/10

Exceptional

20 Apr 2026

Melissa

Lots of chairs and loungers ! Wonderful places to relax or have fun.

Friends

8/10

Excellent

20 Apr 2026

Hunter

Nice family resort and good food quality

Family_with_children

10/10

Exceptional

18 Apr 2026

Jon Ryan

Majestic Elegance was amazing!! We got married there, and the staff on all fronts went to great lengths to make sure that our stay was excellent!! The restaurant choices, drinks, and ALL amenities were great!! Our rooftop, plunge pool room was spacious and amazing. The club benefits are top tier!! I’d def recommend this property for couples, weddings or families.

Partner

10/10

Exceptional

17 Apr 2026

Tamara

Best place I've ever been to definitely will go back 10 out of 10

Partner

10/10

Exceptional

17 Apr 2026

Ani

Staff was awesome, especially our concierge Krystel,very helpful.

10/10

Exceptional

15 Apr 2026

Livia

The service is so so

10/10

Exceptional

15 Apr 2026

Robert

We had a room in the 3000 block specifically 3125 it was by far a top location for room.

10/10

Exceptional

14 Apr 2026

Ariana

Solo tener cuidado, hay dos secciones en el hotel uno familiar y uno para adultos (familiar es más barato y tienes acceso solo a la mitad del hotel) , al escoger cuarto no sabía que área era por aquí, no pude distinguir para que área era pero pude pagar un upgrade llegando y valió la pena por el precio, pero cumple con lo básico para que te la pases bien y te atienden bien bonito. Por cierto playa y albercas LLENA DE CAMAS super deli

Partner

10/10

Exceptional

14 Apr 2026

Laurelle

We have stayed at this property twice. This property is absolutely beautiful, with amazing staff!

Partner

8/10

Excellent

13 Apr 2026

Joy

Very friendly staff, good food, nice grounds. Loved the semi-privacy of the swim up suite. Only drawbacks were the availability of some of the restaurants, and needed more pool bar staff.

Partner

10/10

Exceptional

12 Apr 2026

Heather

We had an amazing stay at this resort and would absolutely come back! The property is beautifully laid out—spacious and never felt crowded, yet still very easy to get around, which made everything super convenient.

The food exceeded our expectations with a huge variety of options. While a couple of the buffets were just okay, there were so many great choices that we always found something we loved.

What truly made this trip stand out was the staff. Everyone was so friendly and accommodating, always going out of their way to make sure we were having a great time. A special shoutout to Enrique and Eduardo at the Lively pool bar and Mana from the entertainment team—they brought such great energy every day and made the experience so fun and memorable!

The resort was spotless and very well-maintained, and there was truly something for everyone. The entertainment was fantastic for all ages, which made it perfect for our group.

Also, working with Go Majestic for transportation and excursions was incredibly easy and seamless, which took a lot of stress out of planning.

Overall, this was such a fun, relaxing, and memorable trip—we can’t wait to come back!

10/10

Exceptional

12 Apr 2026

Miguel

Quite comfortable, quiet, and enjoyable- in the \"club\" adults only section. Dani, part of the entertainment staff, was amazingly attentive and engaging, and got many to participate in pool activities. Pool bar attendants were most cordial and attentive.

Partner

10/10

Exceptional

11 Apr 2026

Onoseta

very clean

Partner

10/10

Exceptional

09 Apr 2026

Roy

A great hotel with great staff! Food at the buffets was delicious with a good variety. The staff also make the Majestic Elegance an amazing hotel to stay at. Special thanks to the animation team for the fun, entertaining events that they work so hard on putting together. Krystel from guest services looked after us during our stay with check ins every day to see if we needed anything and provided us the list of events for the day. Pao and Mana from the animation team taught us some Spanish and were very friendly. The bartenders were also fantastic with the drinks they made. My family and I will be back.

Family_with_children

10/10

Exceptional

09 Apr 2026

Nathalie

The staff make this place amazing. The entertainment team work hard day and night to provide fun and engaging games and events. The service is amazing the food is so good! The beach seating is by far the nicest we saw and is not very busy which was a plus.

Partner

10/10

Exceptional

09 Apr 2026

Mary

One of the highest class resorts I’ve ever stayed at! Staff were wonderful and attentive to any need. Some staff to name that absolutely made our trip are: Moyao, exceptional bartender who can create any cocktail you can imagine! Dani and Faustino from the entertainment team who
Kept the days and the nights lively & fun. We love them all and we love Majestic Elegance!

Family

10/10

Exceptional

08 Apr 2026

Andrew McClelland

The airport is very busy, and the directions for the pickup meet spot were not clear, but we found them by talking to another MTS rep. What they should do is simply tell you to exit the airport and go to taxi stand 51, instead of look for someone in kaki pants and a pink shirt which is very difficult in the confusion outside of the terminal.

Partner

10/10

Exceptional

07 Apr 2026

Matthew

Outstanding service and attention to detail

Our stay was exceptional from start to finish. As frequent travelers who don’t typically choose all-inclusive resorts, we were genuinely impressed by the quality, service, and attention to detail.

The resort is beautiful and very well maintained, and we especially loved the bracelet key system—it made everything simple and stress-free. Communication was also excellent throughout, with staff speaking great English, which made the experience seamless for both of us.

What truly made the difference was the staff. Jesús (concierge) was outstanding and made our stay incredibly relaxing with thoughtful, personalized touches. The food concierge team—Alvaro, Sebastian, and Ruth went above and beyond managing allergies and even customizing dishes so we could fully enjoy the menu.

We also had wonderful experiences with Martin and Paris (Il Botacio), Xiunel and Aide (Mar House), and a fantastic Teppanyaki dinner thanks to Elias and Bogart. Paola (yoga) brought great energy, and Kevin and Jhonathan (pool service) were consistently attentive and friendly.

Their efforts truly made our stay memorable. We highly recommend this resort and would gladly return.

Partner

10/10

Exceptional

06 Apr 2026

Sandra

Food variety is offered since they have 6 to 7 restaurants inside the hotel. The best options are those who required advance reservations. Just make sure you bring proper footwear if you are going to these restaurants since flip flops or beach wear are not allowed.

Your designated butler will be happy to assist you on arrival, especially if you have WhatsApp on your phone, providing you with schedules, restaurant options, and other comforts.

For airport to hotel or vice versa transportation, you can book a shuttle through the hotel or online via Cancun Shuttle. I recommend the latter, as I saved about $70. Don't forget to have smaller bills for tips and other expenses.

Family

8/10

Excellent

04 Apr 2026

Sherman

Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out.

Partner

10/10

Exceptional

03 Apr 2026

Maciej

Very nice hotel, great stuff and excellent food.

10/10

Exceptional

02 Apr 2026

robert

We had a butler named almada he was the best cater to us checked in with us everyday make sure we were happy if there was anything we needed the staff that filled your mini fridge would ask everyday what we wanted the restaurants were phenomenal the Italian and the steakhouse and the Mexican restaurant the wait staff was phenomenal very accommodating we enjoyed our stay so much that we booked another trip for next May.

Partner

10/10

Exceptional

02 Apr 2026

Jesus Armando

Great staff and amazing food!

Partner

10/10

Exceptional

01 Apr 2026

Nicole

Everything was great! I definitely recommend 10/10

10/10

Exceptional

01 Apr 2026

Cecilia A

Amazing vacation! Swim-up room was awesome as pictures! Food and service was outstanding! I can’t wait to go back!!

Family

10/10

Exceptional

30 Mar 2026

Shikha

We had wonderful stay at Majestic. Everything was great. Krystel from Expedia is awesome. She accommodated everything we asked for. She is amazing.

6/10

Pleasant

30 Mar 2026

Jordan Samuel

The resort is only 7 years old, but put on your glasses and look carefully and there is a lot of wear and tear - broken railings, missing room numbers, chipped paint (or shoddily repainted spots). The gym equipment was in need of massive maintenance, too, with some exercises not doable due to the shape of equipement. The food varied and was generally pretty good. (Tip: the seafood place near the beach has better steak than the steak house). The staff were generally wonderful. My biggest gripe was the lack of a coffee shop - I was directed to the lobby bar for coffee. Their sister resort next door has this figured out - they have a wonderful little coffee shop with coffee and pastries and ice cream open from 7am to midnight. We went there a couple of times before we were told by security that we were not welcome to enjoy the amenities next door (despite the resort being \"Majestic\" and there being no fence or sign along the beach). The roof-top pool rooms were amazing - easily a highlight for us. Overall 7/10, not terrible but would not return.

Partner

8/10

Excellent

30 Mar 2026

Jarrod J.

Pool was chilly the first day, but refreshing the other days.

Partner

10/10

Exceptional

27 Mar 2026

Lindsey

Stayed in the adults only \"elegance\" area for 7 nights. Melissa, our butler, was wonderful. Very communicative with all the goings on around the resort, telling us which restaurants were open/closed, offering to make reservations for us, even popping up to our room while we were at dinner for our nightly aromatherapy scent...a very nice extra touch. Room was clean, big, and well appointed. No issues at all. Staff make it stand out as a great place to go. Food was well above average compared to the 6+ other all inclusives we've stayed at in Mexico.

Partner

10/10

Exceptional

27 Mar 2026

Sarah A

Several pools, all gorgeous, clean and well maintained. Swim up bar, lots of clean towels and available seats.

Family

10/10

Exceptional

27 Mar 2026

Britney

Overall we really enjoyed our stay at the Majestic Ellegance. We had Krystel from guest services who helped us out and who really went above and beyond to help make sure our stay was perfect and we got amazing service. We had a couple issues with our room and as soon as I told her she promptly had them resolved.

Food and drinks were good. I had read some reviews that said overwise but we found all the restaurants to be really good. The buffet was very similar every day for breakfast and lunches. We never did the buffet for dinner. The bars were stocked with premium liquors and good wine so we were able to get whatever drinks we wanted which was nice.

Beach was great. The waters are calm here and the seaweed was cleaned up daily which made it really enjoyable to swim.

Kid friendly, our kids are young so we didn’t use the kids or teen clubs but they had daily activities beside the pool that our 3 year old loved.

Family_with_children

10/10

Exceptional

27 Mar 2026

Melissa

We loved our stay at Majestic Elegance Costa Mujeres! The staff went above and beyond to make our stay relaxing, fun, and perfect! I would highly recommend this resort.

Family

8/10

Excellent

23 Mar 2026

Darryl

Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the \"butler\" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to\"say hello\" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed.

Partner

10/10

Exceptional

22 Mar 2026

Gayane

Very clean, very friendly. Definitely would come back

Friends

10/10

Exceptional

18 Mar 2026

Lathan

Hands down the best resort I’ve been to in the area. The food had flavor and was seasoned well. The restaurant selections on site was plentiful. I can’t say enough about the spa… it was absolutely divine! Drinks were delicious. Best vacation I’ve ever been on. We stayed at at Club Elegance which was the all adult side.

Partner

10/10

Exceptional

18 Mar 2026

Joseph

Great experience

10/10

Exceptional

16 Mar 2026

Evan

Very clean room, staff was very friendly and welcoming, airport shuttle was super easy to find and very kind

10/10

Exceptional

16 Mar 2026

Emma

Yes, everything we liked

Family

8/10

Excellent

15 Mar 2026

Raquel

I had private Airport shuttle. I had no issues

Partner

2/10

Poor

15 Mar 2026

Mirsada

Don’t trust the reviews! Majestic Elegance is not worth even one star. Property is not well maintained. Rooms are dirty,suite pool and main pools poorly maintained. Food terrible. If you are looking at Majestic experience BOOK WITH MAJESTIC MIRAGE. Property is clean, food is excellent and staff are very friendly and go over and beyond to make your vacation unforgettable experience.

Friends

6/10

Pleasant

15 Mar 2026

Jessica

We love this resort, this was our second stay at this location, the resort has gone downhill a little since our last stay tho. It’s time for some upgrades!

Partner

10/10

Exceptional

14 Mar 2026

Soheil

We stayed at Majestic elegance for one week with my wife and our 4 year old son. The resort is amazing, always clean, staff are all very friendly and make you feel welcomed all over the resort. The selection and variety of food is amazing with lots of restaurants to choose from. We enjoyed the daily and nightly entertainment and there was always something to do with our little guy. Big thank you to all the staff and we highly recommend this resort for anyone that values good food and amazing service. Special thank you to Krystel for making our stay feel special and catering to all of our needs. She was amazing and a great person. She takes pride in her job and ensuring we were happy daily.
We really enjoyed our special friends at the Lively Bar at the pool and want to thank them all for an amazing time. Thank you to Sandra, Jesus, Leo, Santiago, Sylvia, Victor, Escamilla. Also the entertainment team were all fantastic thank you Ricardo and Leo.

Family_with_children

10/10

Exceptional

12 Mar 2026

Joseph

This is our second time at a majestic property. Both experiences were outstanding. By booking thru expedia we some how managed to get a specIal concierge at the property. Kristel was very helpful in many way and made the experIence that much better

8/10

Excellent

10 Mar 2026

Samuel Wyatt

We had a great time during our stay here! A few things that would have made it exceptional would have been; a better Ac unit in the room, better quality food at the buffet, and scheduled room cleaning. To start the ac unit did work in our room just not very well. We had a hard time cooling the room off enough to sleep. Most nights we slept with no blankets due to poor cooling. The buffet has a ton of options but most isn’t worth trying. With the exception of some basic options I’d recommend sticking to the other restaurants which had great food. The last thing that would have been icing in the cake is schedule room cleaning because several times we would come back to the room being cleaned or they hadn’t been yet so we didn’t feel comfortable staying in our room. I only had one person from the staff I didn’t care for. Every other person went above and beyond to make this an unforgettable experience. The beach was full of seaweed but not much could be done about that. The pool was great but there’s only two small pools for the whole family side which at times felt crowded. The views are excellent and we enjoyed being on the top floor with roof jacuzzi. Overall a very fun experience.

Partner

6/10

Pleasant

10 Mar 2026

Ernesto

El hotel está bien para su precio, pero deja mucho que desear en temas de servicio. Particularmente el personal de recepción atiende de manera muy antipática, sin ganas de darle la bienvenida a los huéspedes, dejando una pésima primera impresión. No nos explicaron prácticamente nada del lugar: horarios, restaurantes, actividades, la app, etc. Tuvimos nosotros que preguntar todo para obtener la información. Nos atendieron tres personas diferentes en recepción y pareciera que a todos les indican hablar sin ganas. Además, se siente una marcada diferencia en el trato hacia los mexicanos comparado con los extranjeros y los huéspedes del \"Elegance Club\" en todos lados menos en los restaurantes.

A las instalaciones les hace falta mantenimiento y limpieza. Los elevadores tienen dañados los botones y en las habitaciones muy pocos de los enchufes funcionan.

La mejor comida la encuentras en el restaurante buffet Flavors, los restaurantes de especialidad no tienen nada de especial en cuanto a los platillos aunque sí están decorados de acuerdo a la temática.

Mi esposa y yo estábamos celebrando nuestro primer aniversario, cosa que confirmamos tanto en el pre check in como en el check in cuando nos preguntaron. Sin embargo, resulta extraño que te pregunten si celebran una ocasión especial y no te dejen un detalle en la habitación. No fue sino hasta contactar con Kristel de Guest Services para explicarle lo sucedido que ella organizó el detalle para nuestra tercera noche.

Partner

8/10

Excellent

09 Mar 2026

James

Plus- Bartenders Erik and Giovanni were great. Room was clean and spacious with nice amenities. Beach and Club pool were nice and well maintained with attentive friendly staff.

Minus- For some reason on a couple occasions restaurants would not seat us outside when tables were available. This was not a kitchen management issue because inside seating was available immediately. Check in was a bit clunky with a long wait for a \"butler\" to escort us to our Club room.

Family

4/10

Poor

09 Mar 2026

maria

The hotel was very quiet. We think its because it caters to conventions and weddings. Our big important item is food and unfortunately we were very disappointed. So much so, that we actually checked out after 3-days and chose a different resort. Our room was only cleaned once in the 3-days we were there as well. The deal breaker was a snake in our swim up tub outside. (terrified of snakes). Overall I was not impressed with this resort

Friends

8/10

Excellent

09 Mar 2026

Olivia Veronica Francesca

Room was very clean. Buffet and restaurants were also very clean and organized. Would not recommend the butler service. Only saw my butler at the beginning of my stay.

Partner

8/10

Excellent

08 Mar 2026

Sabrina

The hotel is very clean and the grounds are impeccable. The staff is always available and happy to help. The restaurants are excellent and the rooms are a great size. I really liked that the room had two washrooms, a sofa bed, and a Murphy bed, which worked perfectly for a family of four.

The spa is absolutely gorgeous, especially the cenote cave. It was such an unbelievable experience and definitely my favorite part of the stay.

The only downside is that there is no music on the beach, so it felt like it was missing a bit of atmosphere. We were also traveling with kids and teenagers, and they were quite bored since there wasn’t much for them to do.

The pool area was also oddly designed and didn’t really feel like a main pool where people gather. The layout and access in and out of the pool were not very convenient, which made the experience a bit disappointing.

Family_with_children

10/10

Exceptional

07 Mar 2026

Arlene

Absolutely wonderful hotel!!!! Beautiful, clean, pools are amazing, food is outstanding, beach is beautiful, drinks are great. This was my 3rd time going with my husband. And we build wonderful memories. We are planning our 4th trip there and just got back.

Partner

10/10

Exceptional

07 Mar 2026

Michael

Our room was very spacious and clean. Beautiful ocean view. Staffs are very polite and helpful. Variety of food options. We had an amazing experience at this resort. Highly recommend.

Partner

10/10

Exceptional

04 Mar 2026

Julie

This was our second trip to Majestic Elegance and we loved it! The staff is very nice and accommodating and the grounds and food are fantastic! I wish they would have allowed us just to walk over and see the Mirage, but they wouldn’t even let us scope it out for future trips. Overall, we enjoyed all the restaurants and entertainment and had a wonderful stay!

Friends

10/10

Exceptional

04 Mar 2026

Melissa

The rooms were beautiful and large. The food was generally good everywhere we tried. The resort grounds are well kept. Would recommend.

Business

10/10

Exceptional

03 Mar 2026

Tonya

Everything was FABULOUS. The food, the staff, the spa! Our Expedia girl Krystal was AMAZING!! But truly all the staff was exceptional. I don’t remember all of their names sadly. We will be back!

Partner

8/10

Excellent

02 Mar 2026

Carey

Excellent food options. Staff are welcoming and courteous. Lovely views wherever you look.
Pool deck chairs and loungers are in desperate need of an upgrade. Or at the very least a thorough cleaning.

Partner

6/10

Pleasant

27 Feb 2026

Lindsey

Room was great, bathroom wasn’t very private and showers are smaller. Room was very loud with nightlife music. Everything from the buffet was lukewarm at best. Very low key.

Friends

10/10

Exceptional

26 Feb 2026

rhonda

Best ever

10/10

Exceptional

25 Feb 2026

Robin

Our room was beautiful. Cleaned every day and

10/10

Exceptional

24 Feb 2026

Jessica

The resort was very clean. Rooms were spacious and staff was very attentive.

Partner

10/10

Exceptional

23 Feb 2026

Russell

Everything was great.

Family_with_children

8/10

Excellent

20 Feb 2026

Allison Alexis

This resort is beautiful, the rooms, the pools, the architecture stunning. Service staff are all very friendly and accommodating. There were entertainment options throughout the day and night so we were never bored. You can also book excursions at their office near the lobby. Very convenient. Overall we really enjoyed our stay and would return.

Some little things I noticed that can be improved on.

There seemed to be a shortage of towels. The maid would clean and replace some towels but then hand towels she wouldn’t replace. Just inconsistency there.

The food was super salty at Asadito. We definitely mentioned it to the staff but it seems like someone was heavy handed with the salt. Never ate there again.

At the Mar House buffet, the labels for the food are jumbled up and not always clear so you don’t know what you’re eating sometimes or have to ask the staff. My boyfriend has a shellfish allergy so that was concerning.

Partner

10/10

Exceptional

19 Feb 2026

Kimberly

Beautiful beach and well kept grounds. Housekeepers were fr

10/10

Exceptional

19 Feb 2026

annsley

The food was amazing, best by far compared to other all inclusives. Staff was so so friendly!

10/10

Exceptional

18 Feb 2026

Michael J.

Beautiful resort. Food was excellent. Staff is great. Our butler, Melissa is the best. We've had her as our butler on three separate occasions.

Partner

10/10

Exceptional

18 Feb 2026

Rosabell Imuwahen

Everything was perfecto

Partner

10/10

Exceptional

18 Feb 2026

Andrew

Amazing stay, the staff were incredible and friendly. The room was very clean and up to date, we had the hot tub room and our butler Melissa set it up nightly for us. Melissa made our trip 5x times better, anything we could ever ask for she had ready for us. The pool area was never crowded and we never had trouble finding a shaded seat at the beach. This was our first time at majestic elegance and we will definitely be coming back.

Partner

8/10

Excellent

15 Feb 2026

Crystal

Beautiful place. Amazing food. Great service. Lots of fun things to do and everything was wonderful. Only reason I didn’t get five stars is we never had hot water. I didn’t say anything till the last day so kind of my fault. I just kept rinsing off in almost warm water and calling it a day.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Saliman

Krystal was amazing to us during our stay. She promptly took care of us by accommodating for a change of room, she checked in on us daily to ensure we have everything we needed for our 6 month baby, and she was curious and kind. One of the best customer service experiences we’ve had during any of our travels. Thank you Krystal!

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Masaud

The person at the reception who handle the check in lied that there were no ocean view rooms on this resort. She didnt say there were none available, she said they had no rooms with ocean views at all. I saw the next day they had plenty of them. Didnt like that at all. I already paid to have the best room in the resort. Wasnt asking for a discount. Was just asking if any were still available.

Leisure Partner

8/10

Excellent

14 Feb 2026

Farzana

Excellent service! Staff are very attentive and friendly - Genuinely doing their best to make guests feel welcome and comfortable. Food at the buffet was pretty good, but not outstanding. Lots of healthy options! Restaurant food was slightly better depending on what you order. The property is beautiful! Love the lobby bars. There are no hot tubs on site, so can’t relax with friends which was a shame. But bedroom jacuzzi sort of makes up for it. The pool water temperature was a bit too cold for me, especially when the sun isn’t out (visited Feb 2026). Beach is absolutely breathtaking!! loved every second of it. Loved the long stretch of beach for long walks and to watch the sunrise. Plenty of lounge chairs and spots for shade. The adults only section coupled with family friendly resort makes it a perfect resort for group bookings. Would love to come back!

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

John Jeffrey

Standout staff:
⭐️ Amado - our butler ⭐️⭐️⭐️
⭐️ Joy - allergy concierge ⭐️⭐️⭐️
⭐️ Alvaro - allergy concierge ⭐️⭐️⭐️
⭐️ Sebastian - allergy concierge
⭐️ Victor - swim up bartender
⭐️ Nidia - our maid
⭐️ Milithza - manager at the Italian restaurant (she remembered me everyday and my allergies when we checked in. It was appreciated ❤️)
⭐️ Felipe - our main waiter at the Italian restaurant (he was great!!)
⭐️ Yashet - waiter at the Italian restaurant
⭐️ Alejandra - hostess at the Italian restaurant
⭐️ Linda - chef at the Italian restaurant (such amazing food 😋)
⭐️ Alfredo - waiter at the Mexican restaurant
⭐️ Bogart - waiter at the Teppanyaki restaurant who sang to us and played ukulele 🎶
⭐️ Ricardo - our chef at the Teppanyaki restaurant

Overall, we had a wonderful vacation and we can’t thank the staff enough for that 🙏 We will return because of them. We love the memories we made and the time we had at Majestic Elegance 🇲🇽 I would highly recommend this resort to others, especially the celiac and allergy community. They do it best here!

**Celiacs dream resort for safe food and overall food allergy awareness and safety! Delicious food everywhere too! Majestic Elegance does it right when prioritizing food safety needs and educating and employing staff who were absolute experts in their fields(the allergy concierge staff were amazing). Thank you Majestic Elegance for being so inclusive and making stress free food travel a possibility for those with dietary restrictions.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Trevor

Everything was perfect about this resort. I can’t wait to go back

10/10

Exceptional

12 Feb 2026

Lawrence

The room was spotless. Service was excellent. Food was very good.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Shannon

Beautiful resort amazing staff by far the BEST food

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

Jennifer

Lovely, clean and spacious rooms. Very attentive staff. Gorgeous beach access.

Leisure Family

4/10

Poor

10 Feb 2026

Christopher

They didn’t want to clean the room , it smelled , some staff in the restaurant bottacio , she was very rude and judgmental.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Kelin

Just got back yesterday after a full week here. We won’t return. For the same price point, there are other resorts that offer a better overall experience and stronger service.

Beach: The beach is the highlight. Soft white sand, beautiful water, but chairs fill up fast so we had to claim spots before breakfast. Big downside: no bathrooms on the beach. You have to walk back up to the hotel area and there are only a couple available.

Pools: No main “hub” pool. The pools are small, scattered, not heated, and many are tied to swim-out rooms, so lounging nearby felt awkward. We really missed one large pool to relax at.

Food: Solid 8/10. We tried every restaurant—favorites were the steakhouse and the French bistro. Elegance Club gives you snacks/coffee/drinks closer to the beach, but it wasn’t a game-changer.

Noise: We were in Building 3 by the theater and it was loud nightly until 10:30–11:00. Even with earplugs, it was hard to fall asleep. Request a room away from the theater.

Upgrade/Service: We upgraded to adult-only Elegance Club and didn’t see enough added value beyond location and nearby snacks/drinks. Biggest issue was service: many staff seemed unhappy and pushy about tips. Most concerning, our butler was found inside our room without any request or reason, then after tipping him we had no butler support our last two days. Unacceptable.

Bottom line: Great beach and good food, but the layout, noise, and service issues made it underwhelming.

Leisure Family

10/10

Exceptional

08 Feb 2026

Dan

Katia our butler was great! Very helpful!

Partner

8/10

Excellent

08 Feb 2026

Denise

Oui