OYO Belvedere Guest House, Great Yarmouth

United Kingdom , Norwich
Great Yarmouth, 90 N Denes Rd, 90
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41 reviews shown

2/10

Poor

02 Aug 2025

Carol

Do not book with this hotel.
It has been closed down since 2023 and the company are still taking peoples money.
I had to threaten them with the Police to receive a refund. They are part of the OYO group which is situated in India. They have at least 4 hotels in Great Yarmouth that are all closed down and are still taking bookings

Leisure Partner

2/10

Poor

28 Aug 2024

Stephen

Cancelled my booking on friday opened my booking on Saturday informed me i shoukd travel got 1 hr told booking cancelled spent a hour trying to contact them no refund no answer on phone digusting wont be using expedia agaon

Leisure Family

2/10

Poor

26 Aug 2024

Les

Notice on door to ring a number. We rang to be told shut and we had been transferred. Feel let down by Expedia. Guest house is nothing like the photo advertising it and looks run down and dirty.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Natasha

Good

The front of house staff were so nice. Particularly Jackie.

Partner

10/10

Exceptional

06 Mar 2024

Kym

Great

Always good friendly place quiet and well located, free parking on forecourt.

Self

8/10

Excellent

07 Nov 2023

Kym

Leave from work.

Quiet and relaxing.

Self

2/10

Poor

27 Aug 2023

Verified traveler

Worst Experience Ever & Atrocious Customer service

It was our anniversary and we decided a reasonable stay in GY for a week. I made one of the biggest mistakes in my life by booking at Belvedere Guest house and this is why:
1. The carpet in the room was so faded and never been cleaned
2. The bed linen when slept on gave an itchy sensation all the time (I am guessing there were bed bugs)
3. Basic amenity of warm water for bathing.The water from the shower was either freezing cold or boiling hot. A guy came to fix it after 3 calls to CS and fixed it for 5 mins. After he left, it was set back to square one.
4. There was no one to look after the guests at the premises. If there is a problem you need to call CS and wait for 30 mins for someone to show up or a call back .
5. The walls were stained and door knob was taped,the closet had no knob,the wallpaper came out at certain places,the toilet space was so crunched and very uncomfortable,the water from tap was awful.
6. Room was booked for 4 days,but Day 2 I decided to vacate (infact one Day 1 but since it was evening already I stayed up to next day 10 am). I got a refund of 40% of the total amount (which I am so grateful for). Now the atrocious part, the customer service kept calling me (6 times) to inform me about the refund and asked about my exp, I told them I was not happy at all and will leave reviews on the web, one of them was very sarcastic \"even after we give you a refund,you will leave a bad review\". Who the hell is she to tell me this. It was H&H hotels chain CS.

Partner

2/10

Poor

29 Jul 2023

Ryan

Poor

Hotel stunk of sewage throughout whole stay mattress uncomfortable sink in bathroom broken shower was blocked

Friends_and_family Family

4/10

Poor

22 Jul 2023

Trevor

Clearly the management are not taking previous reviews seriously as we stayed this weekend and saw no evidence of high standards at all. Broken shower bracket, dirty bathroom, bathroom door handle held on with tape, vinyl wallpaper peeling off the mouldy walls, the only window that could be opened has a broken handle, pillows might as well not be there, no fan, no hairdryer….. all the same complaints as reviews written almost a year ago so clearly no cares given. No doubt the response will be the same as we have read here- apologise and ask us to email… what’s the point?! With the WhatsApp message at 3am!!! to both phones and the repeated phone calls interrupting our evening meal and again our lunch the following day- if the management are so concerned that we are happy perhaps have someone on site instead of a call centre and make some effort to put right the appalling state of the accommodation!

Leisure Partner

2/10

Poor

26 Jun 2023

Nicola

AVOID!!!!!!

The place stank as we walked in of damp, you could write your name in the dust on the stair banister, the whole plce was dated and filthy! The bedroom window opened inwards across the bed! And then didnt actually close! No fan! The shower came out so slowly it was almost impossible to use! And the noise from other guests was ridiculous!! We got absolutely no sleep!!!

Friends_and_family Family

2/10

Poor

20 Jun 2023

Verified traveler

Needs total refurbishment. Not ideal for a modern age

Looks velybokd. Walls cracked. Weak shower, no tv signal, has a particular strong odour

Business

6/10

Pleasant

13 Jun 2023

Martyn

It was not situated where we thought on arrival we couldn't get into property and had to call a london number which took 45 minutes and on 2nd day the main door wouldn't open even with code this caused another call to london at our cost etc so it ruined our stay

Leisure Partner

4/10

Poor

08 Jun 2023

Gary

Very cheap. Old building and fittings. Bed was old and uncomfortable. Limited facilities.

Leisure Family

6/10

Pleasant

05 Jun 2023

william

deserted..... Electronic exit/entry system was nervy. no tea or coffee facility after first day. No soap or shampoo after first day. Liked response of what's app chat service..

Leisure Self

8/10

Excellent

08 Apr 2023

nigel

For less than 30 quid a night , cant complain too much, it clean, had all the basics, larger tv than a lot of places, ensuite shower, toilet, more drink sachets etc. Than other places. Perfect if you want to crash out after work or a night out, dont expect a love palace.

Leisure Self

6/10

Pleasant

30 Mar 2023

Verified traveler

Basic got what I paid for

Cheap room, got what I paid for, carpets need updating was a small single room on top floor

Self

2/10

Poor

16 Mar 2023

Nick

When I booked this hotel I initially had to make two separate bookings due to a personal error of forgetting a day on my trip. When I arrived I found the room to be in worse shape than I expected, although for such a cheap price I was not expecting much. The bedding had hair on it from a previous guest, the shower head wall attachment was broken and the water pressure was almost nonexistent, making for showers that would take 30 minutes just to clean your body, the wardrobe was lopsided, the bathroom door off its hinges, the pillow was as thin as a folded shirt, and they give you one towel to dry your body, hands and to use as a shower mat. I told them about the shower not giving off pressure and they said they would look at it when I was in next but that never happened, leaving me to have to attempt to shower in the sink. For the pillow; I folded up a jacket to sleep on. I also received a total of 6 phone calls from them over the course of 3 days. First asking when I’d arrive to check in, then asking how the room was and finally asking how my stay was. Due to booking two bookings, they did this two times. I ended up blocking the number as I was receiving a call every 8 hours. The check in process should have been simple but when I arrived both the keys in the two lockboxes were gone. A guest took them with them, leaving me to have to call and wait for someone to let me in. The next day I was locked out again because the code was changed and I wasn’t informed.

Business Self

8/10

Excellent

15 Mar 2023

Verified traveler

Booked this room as a last minute accommodation and it was at a really good price, the room was small but I was surprised to see that I had my own ensuite. Well heated, complimentary tea/coffee, decent cleanliness. Felt safe and I checked in at about 10:30pm so self checked in which was fine. I would definitely recommend for solo travellers who need a place to stay for the night.

Leisure

8/10

Excellent

09 Feb 2023

Verified traveler

good value for money

had a nice stay there

Partner

2/10

Poor

06 Feb 2023

Chris

Terrible place, dirty, dark and dingy even in the day time.
smoke detector hanging down, tv cable didnt reach the plug, bathroom door handle missing, shower head holder missing/damaged, window didnt shut, lamp shade turn beds were very old and un comfy.

wish i had spent the extra £20 and got a travel lodge.

even for a dirt cheap over night this place it not worth it.

Leisure Family_with_children

2/10

Poor

27 Jan 2023

Michael

This company have been told about issues at the property and our room for at leasr 8 months (found complaints online) but say there is nothing wrong. Also found out hotel.is being used to housse immigrants at £150 PP PN AVOID

Leisure Partner

6/10

Pleasant

18 Jan 2023

Michele

Struggled to gain access to hotel

Self

2/10

Poor

20 Nov 2022

Verified traveler

Do NOT stay here!

Do yourself a favour and book a Premier Inn for an extra £20/£30 a night. I'm a student and have stayed in some atrocious places, some of which didn't have any physical structure surrounding them - I would rather stay in said atrocious places than go back to Belvedere Guesthouse in Great Yarmouth. The door to my room was not secure, anyone could just walk in. Due to the uncleanliness of the place I slept fully clothed simply because i did not want much skin contact with the bed. I refused to use any of the facilities because of how dirty they were. I instead bought bottled water to brush my teeth and wash my hair.

The fact Hotels.com can even advertise this place is astonishing. Should be ashamed of yourselves.

I wouldn't even prank one of my mates by booking this place for them as it was that bad.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2022

Anthony

GreT

Good hotel

Friends_and_family Friends

10/10

Exceptional

29 Aug 2022

Csenge

Nice budget stay close to the sea

The room was great for the two nights we stayed. The room wasn’t the cleanest but it was good for the price. The house is close to the sea. Self check in is very easy and the staff is very helpful. There is a quiet back garden where I could work during the day when it was sunny. Great budget option

Partner

2/10

Poor

19 Aug 2022

Francisco

Very dirty and smelly, the hall as you walked in, whacked a punch as you walked in, thankfully the room was a little better, Had a crazy system for front door key, which went missing and couldnt get in, as they dont have a reception desk.
Although they soon sorted the problem out, by getting someone up there from london..Wont ever go there again..

Partner

2/10

Poor

19 Aug 2022

Sean

Belvedere doss house

They have taken money for my stay but when I got there it was closed, it also looked like it was being used as bedsits for the local homeless/ unemployed

Business

2/10

Poor

31 Jul 2022

ANTONY

The house is old and creaky. The rooms are run down and in need of repair. There is no soundproofing and you can easily hear your neighbors, so it's noisy. The mattress was worn and outdated.

Leisure Self

4/10

Poor

04 Jul 2022

Patricia

It wasn’t very clean and was very noisy shower in rm 10 not working either

Business Self

8/10

Excellent

05 Sep 2014

Lucy

B&B stay

My son and I stayed overnight, are room was a twin on the top floor with everything you need, ensuite shower room, kettle, coffee, tea and biscuits etc and lovely comfy beds. Breakfast was delicious with choice of cereals/fruit and fruit juice followed by a plateful of full English and plenty of toast. Perfect :)

4/10

Poor

01 Sep 2014

Mr Slipper

Basic to say the least

Décor of the hotel was very minimal and old, definitely in need of a lick of paint. Room was very basic and the breakfast was not much better but I suppose you get what you pay for. Will not be staying again.

10/10

Exceptional

30 Sep 2013

Dan

Fantastic Services

Janet and Noel are fantastic hosts, made me feel extremely welcome,,, Beautiful breakfast, lovely room... I will definetly stay here again!

8/10

Excellent

08 Sep 2013

Verified traveler

Convenient to the beach and other entertainment

Good holiday area with lot of people enjoying themselves. Worth a visit.

Partner

10/10

Exceptional

25 Apr 2013

Verified traveler

home from home

would use again,good b&b,good breakfast and good bed

Partner

8/10

Excellent

28 Mar 2013

Roger

Very plesent and helpful hosts.

Warm welcome, excellent breakfast.

8/10

Excellent

03 Oct 2012

Val

close to yarmouth stadium & on the bus route

Very good, nice and freindly, but room was a bit small.

6/10

Pleasant

28 Aug 2012

Simon

pleasant hotel if out of the way.

Bit further out of Yarmouth centre than i would have liked as it was a good 20 minute walk there but handy for the seafront.

10/10

Exceptional

24 Aug 2012

GRAHAM

VERY GOOD LONG WALK TO GET SOME FOOD

10/10

Exceptional

15 Aug 2012

Zena

Friendly and nice

The room was large and well appointed although the bed creaked everytime we sat on it :). It was clean, comfortable and the telly worked. The breakfast was huge and scrummy. About 5 -10 mins walk into the town and easy to get to by road. It's convenient for the stadium and the beach. Enjoyed our stay.

Family

10/10

Exceptional

30 May 2012

Pete

BARGAIN FOR THE PRICE

A bit of a walk into town but on a sunny day along sea front which is just round the corner it's ok. Looks a bit old from outside but it's very nice inside and the owners are really friendly and helpful. The room was in good order and tho the bed looks cheap m nasty it wasn't and I slept VERY WELL. Breakfast SUPERB. Would I stop again....YES DEFINATELY. Thank you

8/10

Excellent

28 Apr 2014

Verified traveler

Empfehlenswert

Das Belvedere Guest House befindet sich in einer ruhigen Straße. Ein Gemischtwaren-Laden (kleiner Supermarkt) ist in unmittelbarer Nähe. Auch der Strand ist nah. Der Britannia Pier ist ein Stück entfernt, zu Fuß vielleicht ungefähr 10 Minuten.

Es gab ein üppiges Frühstück. Mein Zimmer war sauber und angenehm eingerichtet. Überhaupt machte die Pension einen positiven Eindruck. Empfehlenswert.