Old Hall Hotel

United Kingdom , Norwich
GREAT YARMOUTH, High Street Caister On Sea
Show on Google | Map

100 reviews shown

10/10

Exceptional

25 Apr 2026

Helen

In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel.
The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast?
We also had to ask for more toilet roll; even budget hotels leave you a spare!

Partner

4/10

Poor

24 Apr 2026

Rex

Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay.

Partner

8/10

Excellent

21 Apr 2026

Jackalyn

The staff worked very hard in every way.
The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating.
Dinner choices were excellent.

10/10

Exceptional

20 Apr 2026

Gerry

We had a lovely stay. Our room was spacious and clean.
Staff were friendly. Would stay again.

6/10

Pleasant

20 Apr 2026

Ruchika

The place was clean per se but the upholstery is long stained and tired. Could do with some TLC.

Great location. Exceptional staff.

Partner

8/10

Excellent

20 Apr 2026

Sheila

It would have been helpful to have parking info prior to the stay but staff very helpful and hotel was quiet and comfortable.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Matt

The building is the oldest hotel in England so you can't expect it to be all shiny and gleaming. But it is very clean, slightly quirky and off shape and the floors were solid but uneven at times. This just added to the charm for us though as we live in a 90yr old house so it didn't surprise us. The room was very clean, the bathroom was nicely refurbished and came with nice toiletries provided. The bed was slightly firm but that's a personal preference so we can't complain about that. Checked in early as our room was ready. Alistair on reception was fantastic, funny little tales and lots of local information to help us settle in. The were no evening meals being served so we ate next door and were given a 20% discount voucher to do so which is a nice touch. We had the fish and chips in Darwins bar, huge portion and well cooked. Breakfast was excellent and comes with a nice view over the Pavilion Gardens if you get the right table. Nice hotel. Not too expensive and great for the one night we stayed

Partner

8/10

Excellent

17 Apr 2026

Carol

I booked the accommodation for a present for my partner with our friends. They had a room twice the size of ours which was lovely for them but quite disappointing for us.
There was no socket near the mirror to plug in the hairdryer.

Friends

6/10

Pleasant

17 Apr 2026

Ronnie

The positives:
- good size bedroom & shower room and generally clean.
- staff friendly and supportive
The not so good:
- entrance and reception area needs attention
- buffet breakfast was only just warm.

Partner

10/10

Exceptional

16 Apr 2026

Penelope

Great to be greeted at reception. Hotel very old but quirky and fun. Breakfast great. Parking but confusing. As hotel info states on site parking but we didn’t know which side to park other than there are signs for payment yet no machines. We were told not to worry but I did see a sign saying permit only so hope all ok

Partner

10/10

Exceptional

16 Apr 2026

Joanne

Great l9cation. Breakfast very good. Staff excellent.

10/10

Exceptional

13 Apr 2026

Peter

Room very clean, good view over the park, good breakfast, staff very friendly and obliging.

Partner

4/10

Poor

12 Apr 2026

Susan

Although the hotel is a unique property, very old and quirky and in a great spot in the town which was good, it is very tired. The room we stayed in whilst clean needed complete redecoration and the furniture needs to be replaced and the same applies to the hallways and corridors.

8/10

Excellent

12 Apr 2026

Jeanette

The room we stayed in needed some Tlc
The carpet was dirty and the ceiling was a real mess. It had cracked plaster on it and looked very unsightly. The room its self looked worn.

Partner

8/10

Excellent

12 Apr 2026

Hayley

Fabulous location, good breakfast but needs more staff working. Some of the hotel needs repairs, but overall charming, with great snippets of history dotted around. Very noisy due to it's age, so recommend ear plugs! Parking directly outside, pay hotel, not the meter.

10/10

Exceptional

11 Apr 2026

Keith

We should have had breakfast but skipped it due to an uncomfortable night, it was nothing to due with amenities.
Car parking right outside the hotel, reasonable price.

Partner

8/10

Excellent

11 Apr 2026

adam

good breakfast, comfy bed

10/10

Exceptional

10 Apr 2026

maria

our 5th stay here . best room . great view. spotless. comfortable bed. a couple of seats in the room were nice. good tea tray . biscuits and hot chocolate was a really nice touch. very friendly staff. great breakfast

Partner

10/10

Exceptional

10 Apr 2026

Francis

Everything went fantastic no problems close tto everthing we wanted we will be booking again soon

Partner

10/10

Exceptional

10 Apr 2026

Stephanie

Breakfast menu was ok, not a huge choice of cereal & no pastries

Friends

8/10

Excellent

09 Apr 2026

Eunice

We love the old hall the building is very old and looks very tired in places the carpets need replacing the lift is antequated ,yet we will return .it has a homely feel ,had a wonderful breakfast .its reasonably priced .the building full of characture

8/10

Excellent

09 Apr 2026

Mike

All good except breakfast was poor items on Buffett Luke warm

Partner

8/10

Excellent

08 Apr 2026

Simon

Excellent value for money

Partner

8/10

Excellent

08 Apr 2026

Elwena

Charming hotel with in the perfect location for exploring Buxton and the area, gorgeous character features, spacious room four poster a nice touch, loved the old oak furniture, spotlessly clean, fluffy towels and Elemis toiletries.
The dining area is a bit plain and we were let down by the steak albeit it steak night, but the management sorted it out without quibble. Breakfast, breakfast was excellent, what's more the waitresses were all lovely and friendly. Enjoyed our stay and would go back..

Partner

10/10

Exceptional

07 Apr 2026

Anthony

Excellent breakfast

Partner

8/10

Excellent

07 Apr 2026

Angela

Very clean rooms staff were lovely and friendly.
Downside was buffet breakfast being virtually cold
And extortionate prices for non alcoholic drinks ie
£2.50 for a glass of soda water which was nearly flat.
The hotel is pet friendly which is a bonus for people

Partner

8/10

Excellent

07 Apr 2026

Angela

Too. Was very clean and the staff were very friendly
Check very easy

Partner

8/10

Excellent

07 Apr 2026

Sandra

Very good one night stay in historic hotel in centre of Buxton. Room had view over Pavilion Gardens.Good breakfast.

Family

10/10

Exceptional

07 Apr 2026

Joan

The room was a good size, with good storage. Everything was fresh, clean and tidy. The decor and furniture were a little old fashioned but in a charming way. I had a comfortable sleep. The shower was really nice. Thankfully, although the room was well-situated in the town, the street was not very noisy. Breakfast had a good variety of food on offer and all the staff were very friendly. I really enjoyed my stay.

Friends_and_family Friends

8/10

Excellent

06 Apr 2026

Mick

Good location for getting around Buxton. Friendly staff and the room was clean and tidy.

Partner

6/10

Pleasant

06 Apr 2026

Adrian

Friendly welcome lovely quaint room but bed only double not king so larger people beware. Lovely cooked breakfast every morning was a real treat. Great location for centre of Buxton but paid parking

Partner

10/10

Exceptional

06 Apr 2026

Steph

Lovely period property with helpful staff and good parking :)

8/10

Excellent

05 Apr 2026

Linda

This is a well run hotel. It is an old hotel so, you must expect things to be a little unmoden.
It was clean, staff were helpful and was a pet friendly hotel. Parking outside on the road but given a pass to place in your car. The bed was lovely, we got a good nights sleep. The shower was easy to use and over a bath.
The breakfast was excellent, with a choice of continental, cereal and/or full English. Lovely smiling staff first thing in the morning.
At checkout we were asked if everything had been okay from the lovely gentleman on reception. We travel alot all over the world and this hotel and staff were as good as some of the 4 and 5 stars we stay at. It's not always about how modern a place is, sometimes its about the history of the building and the vibe it gives you. There is a few areas that are in need of a little work but that is understandable with the age of the building. We would definitely stay here again.

Partner

8/10

Excellent

05 Apr 2026

Caroline

Great location, historic building with friendly staff.

Partner

8/10

Excellent

04 Apr 2026

graeme

Excellent welcome from reveptionist Viktoria, and a brief history of this interesting building from manaher.
Comfortable beds, good breakfast in lovely freshly decorated room.
Beautiful building, just a little tired and in need of decoration.
Great for a 3 *** hotel

10/10

Exceptional

04 Apr 2026

Peter

Great location in the centre of Buxton.
Old hotel patina about the decor and furnishings.
But all clean and comfortable.
Excellent breakfast with quality ingredients.
Would definitely stay again

Partner

4/10

Poor

04 Apr 2026

Rob

Rooms not particularly clean.
Went down for breakfast at 9am (they were serving till 11) it was tepid and not a huge choice.

Partner

8/10

Excellent

02 Apr 2026

Caril

Staff helpful, old building and that’s why we chose to stay, breakfast was 1st class, large room, massive bed with en-suite. Very warm overnight had to open the window for some fresh air.

Partner

6/10

Pleasant

02 Apr 2026

raichel

Its an old Hotel so you expect age but there was hair on the bed and it seemed rather dated everywhere. The hotel reception rang before our visit and I enquired if I needed to pre book for dinner, was told no, but when we got there the restaurant was shut anyway and we was told to use next door! Our room should have been a family twin but again when we got there we was put in a standard double, on enquiry the staff were helpful and we were moved to a twin. breakfast was again ok, everything was ok, nothing special but ok.

Family

10/10

Exceptional

31 Mar 2026

Maggie

Lovely hotel. Staff very friendly, helpful and polite

Friends

8/10

Excellent

31 Mar 2026

Ann Dorothy

Lovely Hotel in need of a little attention but very clean and tidy.
Hotel staff are very friendly and helpful cant help you enough.
food is very good value
Will return in the near future.

Partner

8/10

Excellent

29 Mar 2026

Angela

A ‘traditional’ hotel well located in centre of Buxton. We stayed in a four-poster room which was a good size and comfortable, however the ceiling is in need of some renovation.

Partner

10/10

Exceptional

29 Mar 2026

Mark N

Very convenient to central Buxton.

Partner

10/10

Exceptional

29 Mar 2026

David

Lovely old quirky hotel, cracking rooms

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Janet

The Old Hall Hotel is very well situated to local shops, pubs, cafes and just across the road from the Opera House. We booked breakfast with our stay which was good food and choices, it is a traditional English breakfast with cereal, toast, jams, honey and croissants. We have stayed here a few times and would go back again. The building or part of it is very old and has historic charm, it is clean throughout and staff are helpful and friendly. It has history for example Mary Queen of Scots stayed there as did, I was told, Bonnie Prince Charlie.

8/10

Excellent

27 Mar 2026

Michelle

Clean and comfortable room with a view of the park. Had to put the kettle on the floor to plug it in as it was the only available socket. Good choice for breakfast. Had to go and ask for tea and coffee at breakfast as the 2 staff on duty were busy tidying up and refilling the breakfast buffet. Sign at restaurant entrance said please wait to be seated - there was no-one around to do this so just went in.

Family

8/10

Excellent

25 Mar 2026

Jane

Old Hall is a quirky, beautiful old building. The bedroom was cosy and clean.
The reception staff were amazing! Very friendly and helpful. Breakfast service was a little disappointed. We had to ask for water, brown sauce, baked beans, teaspoons and tables were left with dirty plates for longer than needed

Partner

8/10

Excellent

23 Mar 2026

Sarah

Very comfortable bed, breakfast was good but understaffed to cope with a busy period on the Sunday - the staff themselves were great - courteous and friendly just rushed off their feet. Monday breakfast was fine.
Very good location near the Opera House. Parking was a challenge.

Partner

8/10

Excellent

22 Mar 2026

Peter

Staff friendly, bathroom in room bright and clean.

6/10

Pleasant

20 Mar 2026

Rachel

The staff need more training they don’t know how to interact with customers. It would be good if they smiled sometimes as well! It felt like we were an inconvenience. This applies to the reception person and the breakfast staff.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Christopher

Extremely tired re fixtures and fittings, decor dated, however our room was clean.
No evening meals were being served in the hotel Monday to Friday, no notification prior to our visit.
20% discount given for evening meals at the Crecsent Hotel however a discretionary service charge of 12% was added to our bill without our knowledge. It was only when we asked for an itemised bill that we realised this had been added. Be aware!

Partner

6/10

Pleasant

18 Mar 2026

Alette

We did not have a pet...but unfortunately you could smell a doggy smell in our room. I thought they would have designated rooms for dog's...obviously not.

10/10

Exceptional

18 Mar 2026

Mark

Really nice place. A little dated but comfortable.

8/10

Excellent

18 Mar 2026

ian

pleasant stay clean room

Self

10/10

Exceptional

15 Mar 2026

Alan

On problem with anything had a great time

8/10

Excellent

14 Mar 2026

gavin

Nicely maintained clean and warm loved the slopy floor. Pleasant view over the park. Good breakfast plenty of choice. Very friendly staff thank you. We enjoyed our stay and would come again.

Partner

6/10

Pleasant

13 Mar 2026

brian

In the national peak district park Buxton is lovely. Room was OK but decor starting to look a bit dated. Stayed here many times before but I think the new owners are neglecting it in favour of their new hotel on the crescent round the corner. Breakfast used to be table served cooked fresh and served by lovely elderly waitresses, but is now just a hot buffet style and the staff look as though they do not care about the guests. Strict about 11am checkout too. Would still stay here again though because this hotel has character.

Self

10/10

Exceptional

12 Mar 2026

Alison

Lovely stay given a modern room overlooking the park, it was spotlessly clean, well decorated and warm. The bed was extremely comfortable.

Partner

10/10

Exceptional

09 Mar 2026

Debra

Excellent room, great breakfast, only problem was lack of staff numbers but those they had were great

Family

10/10

Exceptional

09 Mar 2026

davide

Poor quality instant coffee in the room

10/10

Exceptional

08 Mar 2026

Julie

Great central location opposite the opera house

8/10

Excellent

08 Mar 2026

Ajit

The hotel location is perfect, very central and next to the pavilion gardens, opera theatre, the famous crescent and baths .
The rooms were clean , warm and comfortable.
A excellent buffet breakfast service.

Partner

10/10

Exceptional

07 Mar 2026

roy

Clean room
Friendly staff
Interesting old building

10/10

Exceptional

07 Mar 2026

Cornelius

A central location with excellent service and a historical environment

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Kerry

We were in room eleven fans in the kitchen below us very noisy terrible sleep missing a bedside lamp big cracks in wall needs a paint furniture missing a draw we understand it’s a very old building but needs a facelift

Partner

10/10

Exceptional

05 Mar 2026

ANDREW

The room was fine. Very comfy bed and bedding. Cleaning could have been a bit more thorough. There were some cobwebs on the ceiling and a few long black strands of hair (not ours) on the bathroom floor.

Partner

10/10

Exceptional

01 Mar 2026

Anne

Our stay was just perfect in everyway there is a lovely homely feel at this hotel...very quirky and steeped in history
The room was very clean, our amenities in our room was very good from the biscuits and tea bags etc to the soap on the sink and the shower stuff and moisturising lotion. The bed comfy and very big.. sheets etc were lovely and clean and laundered.
All the staff very pleasant and polite and could not do enough for us during our stay.. we would definitely stay again

Partner

8/10

Excellent

01 Mar 2026

Tracey

The room was big and spacious but the place is as its name old and could with a bit of work but for the price and the staff were lovely. We had a lovely stay and would go back.

Partner

8/10

Excellent

28 Feb 2026

Lauren

Staff were very friendly and location is brilliant for exploring Buxton. Hotel is a little creaky and wonky, but this is to be expected for one of the oldest hotels in the country! Breakfast was good and we were sat in the bar as we had a dog with us. Would definitely recommend for a stay in Buxton!

Partner

8/10

Excellent

28 Feb 2026

Lorraine

Room and staff

Family_with_children

10/10

Exceptional

27 Feb 2026

Jason

Excellent breakfast, quite room , and so close to the theatre , great hotel , would definitely use this again , oh and parking straight outside £6 for 24hr

Partner

8/10

Excellent

27 Feb 2026

Ruth

Lovely big room, with a view of The Slopes.
Breakfast was okay. Hot buffet.
The lift is handy, but you're dependant on other guests closing the inner door fully or you can't call it......
For a Champneys brand hotel, very disappointing bathroom toiletries available (20ml tubs of basic items.... we had Elemis when we stayed at Mottram Hall, also Champneys)......
Lovely, historic building. We failed to see any ghosts.......

Partner

8/10

Excellent

24 Feb 2026

Russell

Very clean - old worldy and dated but vfm
You get what you pay for
No issues

Partner

4/10

Poor

23 Feb 2026

Rebecca

The hotel feels very in need of renovation. It's not old as in a historic place, it's old as in rundown and scruffy.

It looks like a sense of pride has been lost and even the cleaning is neglected. The bathroom was dirty, the mattress was old, unsupportive and uncomfortable.

While most of the staff were great, they seemed overstretched. Reception was unattended with a 'back soon' sign every time. The lift didn't work. There was virtually nothing available for breakfast despite them knowing about dietary requirements for months in advance and them even making a courtesy call a week in advance to check.

Overall, a highly disappointing stay, not worth the money, and I definitely won't stay there again.

Partner

10/10

Exceptional

23 Feb 2026

Lisa

I have given this 5 star for character - location is super, staff are great, decor of the hotel impressive. Yes the carpets are tired and the entrance needs a spruce but I appreciated the individuality

Friends

8/10

Excellent

23 Feb 2026

Rebecca

Parking right outside. Alistair(?) on reception was a FONT of knowledge and very friendly. Room was really lovely, great big windows to look out to the park. Towels and linen were as perfectly acceptable. Dinner was an unexpected treat. We had the ham chop and duck dishes. Breakfast was standard included buffet breakfast.

Partner

8/10

Excellent

22 Feb 2026

Isabel Marie

Our room was warm, clean and very comfortable.

Partner

10/10

Exceptional

21 Feb 2026

Rebecca

This is a quirky hotel steeped in history which me and my husband loved. On arrival our room was not suitable for our needs, this could have been avioded if i had called head ofour stay. The receptionist and alastair massey were fantastic and offered fantastic alternative room within minutes and this was beyond my expectations as it had a four poster bed and very large. This made our stay so much better and we had a fantastic break. Thank you to all.

Partner

10/10

Exceptional

19 Feb 2026

Vanessa

The room was very clean and the amenities were good. The staff were all helpful and courteous and the food was delicious.

Friends

8/10

Excellent

19 Feb 2026

Pamela

Clean room , staff very helpful and friendly .

Partner

10/10

Exceptional

19 Feb 2026

David

Quirky old hotel, with strange angles on floors etc

Partner

10/10

Exceptional

16 Feb 2026

Jonathan

The hotel is very old and in some respects needs redecoration however we enjoyed a really good stay. The location is excellent and the staff very friendly and helpful. We both slept very well and breakfast was great. Would definitely stay again

Partner

6/10

Pleasant

16 Feb 2026

Shankara

Staff were friendly and the hotel is in an ideal location. Giving 3/5 stars as our room seemed to have mould on one of the walls and on the windows.

Leisure Family

10/10

Exceptional

14 Feb 2026

LAWRIE

Pleasant room
Enjoyable Breakfast

Partner

10/10

Exceptional

13 Feb 2026

Suzy

Brilliant location. The Deputy Manager was very helpful and efficient. Breakfast was self serve and was delicious and plentiful. Parking outside the hotel is avaliable for 4 hours max during certain times (pay at meter), however you can purchase a 24 hour permit from Reception for £6. We'd definitely stay again.

(pay at meter)

Partner

6/10

Pleasant

08 Feb 2026

Sharyl

The room was very dated and wasn’t as clean as it should’ve been.
The restaurant was very good also were the staff.

Partner

10/10

Exceptional

08 Feb 2026

Alison

Beautiful period property, crammed full of history.

Partner

8/10

Excellent

08 Feb 2026

Mark

Clean room. Polite staff, very amenable.

10/10

Exceptional

05 Feb 2026

WILLIAM

We stayed here for one night when we went to the theatre. The hotel being only a stone thrown from the theatre and town centre made it a great choice. All areas of hotel were clean as was our room. We were very happy with our pre theatre meal and buffet Breakfast. All staff were helpful and we will certainly stay at The Old Hall again.

6/10

Pleasant

01 Feb 2026

Neil

The room was good , comfy bed , decent size bathroom . Staff were ok , breakfast ok but they accept pets . We had a dog barking evening when owners out of room and again morning , not 5 mins , on off all bloody evening , and morning when owners breakfasting !!!

Partner

10/10

Exceptional

29 Jan 2026

Paul

Excellent location right in the centre of Buxton. We were attending a concert in Opera House which is about 200 yards away from the venue.
There were several excellent bars and restaurants within close proximity.
Room was clean and functional with decent breakfast in the morning. Would stay again if visiting the area.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Carlton

Amazingly helpful and courteous staff. Very large room fully equipped with a large bathroom. Close to all shops and theatres and a lovely and very stylish bar just around the corner. The Pavilion park is less than 30 metres away. Stunning views.

Partner

6/10

Pleasant

25 Jan 2026

Geoffrey

room was in good condition and staff were very good

Leisure Partner

8/10

Excellent

25 Jan 2026

Dorothy

One of the most important things when staying anywhere is a comfortable nights sleep. We found the bed one of the most comfortable we have slept in for some time. The cleanliness of the room was okay and the staff very attentive and courteous.
Would have given it 5 stars, had it not been for a slightly warm breakfast and problems with the lift not being used correctly. No good when you have mobility problems.
Would still return, as it is in an excellent position for the theatre and like the character/charm of the hotel.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Colin

Would recommend staff and room was all that i could ask for

Leisure Friends

10/10

Exceptional

20 Jan 2026

Ian

Lovely room in this historical building

Business

10/10

Exceptional

18 Jan 2026

Elizabeth

The food and service in the restaurant was incredible. Top tier cuisine and friendly staff. We will definitely be coming back. Cosy room and a quiet nights sleep, lovely big bed and nice decor. Perfect for watching a show at the opera house.

Leisure Partner

8/10

Excellent

08 Jan 2026

Martin

Ideal location right in the centre of Buxton. Very pleased with the standard double room, which was well presented and clean, with good size bathroom. Polite and helpful staff too, so good value overall for a short break.

Partner

10/10

Exceptional

05 Jan 2026

Dorothy

Lovely Staff. Very clean room. Beautiful breakfast. In a great position

6/10

Pleasant

04 Jan 2026

David

Parking is tight, hotel is very dated

Friends_and_family Family