Name: Stay Hotel Lisboa Aeroporto
Address: Rua Vasco da Gama, 38 e 38A, Lisboa, 2685-244, PT

6/10

Pleasant

04 Aug 2026

Douglas

In retrospect, you get what you pay for. The hotel is in a seedy part of town. It has no eye appeal. When we were on our way to the room on the first floor, nothing on the walls for decoration which took your eye to a big (3 ft diameter) dirt stain on the carpet. Being a little apprehensive at that point, we opened the door to a pretty small room, not very well lit. The bathroom was clean but had 2 small bottles of hair conditioner, no body soap except the small hand soap bar. The positive for this hotel is the staff who were very helpful, pleasant and fresh looking. They were great.

8/10

Excellent

02 Aug 2026

Paul

Air conditioning was programmed that occupant cannot control the temp. It was 30C when I arrived and once turned on it was set at 25.5C.

2/10

Poor

31 Jul 2026

Leida

This was the worst experience I've had ever in all my years of traveling.The staff was not friendly,they were rude for except Laura in the breakfast area, she was a sweetheart.The female manager was a hypocrite,rude and a liar. When arrived to my (1st room ) our air conditioner would not go below 25 celsius I reported this to her as soon as we got there and she said would take care of it never did.When took a shower the glass door is not aligned and waster poured right out the water ran out the bathroom and into hallway.Now we had a hot room and wet floor. Reported it immediately and was told no rooms available and no maintenance staff either.Next morning requested be changed and got another room.Switched rooms and left to go sightseeing. When we returned they had turned off the air and there was no way it would turn back on.Also the rooms have supposed balcony and the glass door was open and could not be shut because it had no handle or latch, they were broken off(imagine ).We reported it and againno rooms available and no maintenance. The reception guy came over and all he could do was place a towel in between and pull it closed for it to stay closed.As for the air conditioner he said he would have to call the main office to turnon.We waited 2 hours and nothing so my husband went back down. They then took care of it.I had tried calling reception from their filthy phone,I might add ,but they did not answer.When downstairs waiting on my family to leave,there were othe complai

8/10

Excellent

30 Jul 2026

raymond

Hôtel à prix raisonnable près aéroport Lisbonne avec parking, air-climatisé. Hôtel propre et bien tenu mais sans service de repas. Parfait pour le transit à l'arrivée ou au départ

2/10

Poor

27 Jul 2026

Lina

Terrible staff .

Partner

10/10

Exceptional

25 Jul 2026

Susan

My first time staying here but I will definitely be back. A single room but a good size and a decent size bed which was very comfortable, everything was spotless. The shower was fabulous, very powerful and plenty of hot water. Overall an excellent stay.

8/10

Excellent

23 Jul 2026

Rosita

Muy limpia y ordenada, personal amable, los alrededores son como un área industrial, en cuanto a la ubicación está bien si quieres estar cerca del aeropuerto, ya que para ir a la centro está un poco distante

6/10

Pleasant

18 Jul 2026

chellu Sreeramulu

Conveniently located near airport and some markets to get essentials and public transport. Poor amenities. You have to stand Lin line 1) to get your activated when you want to get back to your room because thermostat is under control of front desk;2) stand in line to keep your stuff in refrigerator 3) stand in line to get a cup of ice. Pathetic experience. I will not go again.

Self

10/10

Exceptional

14 Jul 2026

Charity

Convenient hotel with easy drop-off at the airport from a nearby taxi stand. Lidl grocery store located across the street.

Partner

10/10

Exceptional

13 Jul 2026

Naylene

Location closest to the airport was wonderful.

8/10

Excellent

11 Jul 2026

Arlen

Property is about $5 cab ride from airport, it's close but not right next to the airport which reduces noise and traffic, however not necessarily the greatest neighborhood as there wasn't much to do around the area. Hotel is big and had to walk a long way to the room. Room was clean and great but the desk was as scratched up so not sure how often they replace things. Staff were helpful but some seemed disinterested or annoyed. Breakfast area is small and Buffett seemed lacking so we didn't buy. For the price it was a good value.

Friends

4/10

Poor

07 Jul 2026

Stephanie

Airport shuttle is not included in the stay and has to be booked 48 hours in advance with a charge.

Friends

10/10

Exceptional

29 Jun 2026

James

Met the purpose of staying the night after a long flight, close to the airport.

Partner

2/10

Poor

19 Jun 2026

Dalila

Because we just needy a place to rest before our come room fly. I decided to stay there but once we entered the room, a very terrible smell was noticed. It made me and my daughter very sick. So please make sure they are going to do something about that.

8/10

Excellent

04 Jun 2026

Rebecca

Close to the airport which was the primary reason we stayed, very convenient. The property was clean and up to date with modern finishes. We had an early flight so didn’t get a chance to try the breakfast.

Partner

2/10

Poor

30 May 2026

Pei Wen

It was a horrible stay because the first room smelled like mold and there was no air conditioner in the room that we switched. We had to call the staff in the middle of the night at 1 am to figure out what was going on, and nothing was helpful after the staff spending at least an hr to check around and there was no spare room. So much trouble for just staying in the hotel for just 1 night to catch the flight the next morning. Uber was accessible, might as well just stay at Alfama/ Chiado

Friends

4/10

Poor

29 May 2026

Kisung

Bathroom's tissue hanger and soup holer are broken.

Self

6/10

Pleasant

29 May 2026

Natalia

it was ok just to sleep. no amenities

Partner

4/10

Poor

29 May 2026

Jennifer

Very run down

Friends

6/10

Pleasant

27 May 2026

Donna

I was not impressed by the state of this hotel and I felt the reviews were like the hotel, dated and misleading.

Family

8/10

Excellent

25 May 2026

Simone

for one night after a long flight it's not bad. It's a good hotel. but I wouldn't stay longer.

Partner

4/10

Poor

21 May 2026

gordan

Needs TLC, it should not be an issue to properly maintain an overpriced hotel

Partner

10/10

Exceptional

21 May 2026

MARIA

Muy cerca del aeropuerto y el personal muy amable

Self

10/10

Exceptional

17 May 2026

Kelly

Clean room, very nice staff

8/10

Excellent

17 May 2026

jose

Breakfast was good. The only regret to the amenities in the room is one of the night table lamps.was.missing

10/10

Exceptional

15 May 2026

Mohamed

Nice hotel to stay

Will stay again

8/10

Excellent

13 May 2026

Joao

I needed a hotel close to the airport for one night and this hotel served this purpose well.
It’s very simple, room was small, bed was comfortable but pillow was extremely uncomfortable (too hard and too high).
A/C was not working but I guess it’s controlled centrally. I asked the reception and she turned on at my desired temperature right away.
Location was great, less than 10 minutes drive from the airport, there is a Lidl grocery store right in front and also a convenient Taxi stop.

It’s ok for one night but I wouldn’t recommend for longer stay.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Laurie

Nice hotel with helpful staff.

Self

8/10

Excellent

11 May 2026

Anne

Rooms were clean, comfortable beds and pillows, didn’t find the remote to switch on the air condition when phoned room service ( 9 ) no answer left several messages requesting for the remote there was no response so had to sleep in the warm room waking up sweating. I thought breakfast was included in the price but was told no, I thought I read as breakfast included (maybe I read wrong) we were there only till 3am, the initial check in was very warm and the lady at the front desk was so kind spoke very good English and went out of the way to help us, even staff at the desk in the evening were very helpful, the wash basin top in the bathroom was Pealing off, but overall it was a pleasant stay would recommend friends and family, will go back any time when an occasion arises

Friends_and_family Friends

8/10

Excellent

08 May 2026

Luisa

Good location nice staff.

Self

10/10

Exceptional

03 May 2026

Myah

Very clean and great property, we really enjoyed our stay here and would definitely stay here again!

6/10

Pleasant

03 May 2026

Annette

Location to airport was great.

Partner

10/10

Exceptional

01 May 2026

Gippy

Room was clean and ambience was good

Family_with_children

2/10

Poor

29 Apr 2026

leonido

TV not working, staff didn't care, breakfast not fresh

Self

6/10

Pleasant

29 Apr 2026

Patricia A

The room was a little rough. No frills. Some broken fixtures. We just needed to sleep. Very nice breakfast for €10.

Partner

8/10

Excellent

29 Apr 2026

LUIS

Ehhhh

4/10

Poor

28 Apr 2026

Divyang

The air circulation system didn't work in the room. No AC, no fan circulation- nothing. It was not a pleasant experience and we're not able to sleep at all.
Informed the receptionist and we're informed that air circulation system is not working in my room, it is centrally controlled.

Partner

8/10

Excellent

27 Apr 2026

Montgomery

Great hotel close to the airport for early morning flights.
Staff were amazing- rooms big bright and clean
There were city cabs right outside the hotel door which made our 07:00 departure all the easier, without having to book an Uber- Price and service both great
Would stay here again

Partner

2/10

Poor

25 Apr 2026

Alex

Propreté

4/10

Poor

24 Apr 2026

Matthew

Don’t stay here. We asked for extra pillows, they refused. Air conditioning did not work. We asked for help. The front desk gentleman tried but couldn’t fix the issue. Management was very rude and argumentative about the pillows and the A/C. The A/C was corrected after several hours but we still could not control the thermostat, pillows were refused. I understand these things happen but we were treated very rudely by management and most of the staff. There were only 2 tea bags in the room. We asked for coffee and they refused. There is a market across the street so we went there to buy coffee and some milk. If you want to eat somewhere other than the hotel it is a minimum 30 minute walk. Super disappointed to say the least.

Family

8/10

Excellent

22 Apr 2026

David

Parking was on the street. .room was clean but needs upgrading. Sink didnt draim the baseboards needed replacing. Only one chair. Shower door leaked and flooded the bathroom.
No decent place to eat near the hotel. Not located near any public transportation

10/10

Exceptional

20 Apr 2026

Anna

I realize that they can’t use air conditioners this time of year Extremely hot in rooms Opened windows and mosquitoes are really bad

Partner

10/10

Exceptional

19 Apr 2026

Papis

The place is well located and easy to commute…

Self

10/10

Exceptional

18 Apr 2026

Sylvie

Good breakfast

Partner

10/10

Exceptional

15 Apr 2026

Maria

Friendlly staff

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Jesse

Friendly staff. Breakfast was good.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Michelle

Breakfast was good. Hotel was a good choice for a one night sleep near the airport.

Partner

6/10

Pleasant

09 Apr 2026

Ken

Hotel is okay…. Dated and situated in an isolated area (restaurants are few and far between). Room was quite small but we were aware of that when booking. Quick Uber ride to the airport. If you’re just looking for a room for the night to catch a flight the next day, it’s a great option …. Much cheaper than the two hotels located right by the airport.

Partner

6/10

Pleasant

09 Apr 2026

Laura

Room was clean, walls need to be washed or repainted, bed was contrable and clean. Shower floods, floor and door to washroom need to be fixed as lots of water damage from other who have stayed there.Staff was ok, just not very welcoming they weren't very chatty kinda felt like I was annoying them by asking if I was at proper spot. As theres 2 or 3 abandon building around then and front entrance looks more like a strip mall than a hotel entrance. I felt awkward speaking English as all the staff I spoke to didn't seem to like I didn't know mush Portuguese. Breakfast was ok but very cold and they tried charging me for two insisted of one. TBO I feel like they all hate there job, even kitchen woman staff was angry., could hear smashing dishes in back and when she came out to refill food she was cursing. Area sucks not much to see or do. Shuttle services offered at hotel to and from airport wasnt free they wanted to charge me 29 euros, where bolt charged me 6 euros. Its close to airport but really not a good area to enjoy even for 1 night i wouldn't recommend not worth the 150 euro for 1 night. Unless you want to take a bus or taxi somewhere else to tour around.

Self

6/10

Pleasant

06 Apr 2026

Laveen

I reported a complaint with the hotel as well as sent a lengthy email to Stay Hotel airport LIS as well as their Corp. office when I was there. The one staff was terribly rude but other staff members did apologise for his behavior. Couple nights later he did apologise to me after probably being reprimanded by his fellow staff or managers.
I’ve stayed here at this hotel many times and not had issues especially of this magnitude.

6/10

Pleasant

05 Apr 2026

Edmundo

Air conditioning system did not work in several rooms; customers complaining. Later,after complaining in group they fix it

Partner

4/10

Poor

04 Apr 2026

Ellen

Room was dirty with multiple stains on the carpet, all three of our rooms smelled and we all had light bulbs that required replacing. Don’t stay here

Family

6/10

Pleasant

04 Apr 2026

Patrick

The room was ok, very poor lighting, ok for a one night airport stay over.

8/10

Excellent

01 Apr 2026

Michael

Breakfast was poor. Had all the trimming but no eggs and the charged full price for that 10Euro. Room had a couple issue,.light burnt out and room key holder, to turn light on,.was hanging off the wall. Controls for room comfort system were locked out. Room was clean, place was quiet.

Partner

10/10

Exceptional

31 Mar 2026

Gay

With an early flight, we did not do breakfast. The bar is rather small and inot very inviting, but that was OK. We went straight to our rooms and had a great night sleep. We would stay here again.

Partner

4/10

Poor

29 Mar 2026

Tanya

Staff was wonderful. Room was run down, mold in the corner. Cleaning lady did well with what she was dealing with. No restaurants within walking distance. Across from a Lidl store.

Partner

10/10

Exceptional

28 Mar 2026

Delia

Great little breakfast area offered and the hours are great for early morning flights.
Bed was comfortable. Quick to get to Oriente station by uber. Woukd stay again.

6/10

Pleasant

27 Mar 2026

Ashley

The staff were incredibly friendly and helpful. The room was pretty old and dingy- no overhead lights, very dim, stained coverlet and carpet. It was fine to sleep prior to a very early morning flight.

Partner

6/10

Pleasant

26 Mar 2026

Diosdado

You can hear a lot of noises from other rooms unfortunately we experienced others guests making a lot of noise even loud music having a party
Very close to the airport
Negative not an employee at night to make a complain
I do not recommend it

6/10

Pleasant

25 Mar 2026

colin

no toilet paper in room when we checked in. place needs a good scrubbing. seems to be in run down area,

Partner

8/10

Excellent

19 Mar 2026

Terri

Was informed that there was no airport shuttle. However both taxis and buses are easily accessible

Partner

2/10

Poor

15 Mar 2026

Kevin

This hotel had to be the one of the dirtiest I’ve been to. As soon as we entered the lobby we knew we made a mistake. The lobby furniture was dirty and stained, the walls were dirty as were the floors and carpets. This was also the case with our room. The floors looked as though they haven’t been vacuumed or shampooed for years. Never again will we be staying at this property.

Partner

4/10

Poor

15 Mar 2026

Bruno

No

8/10

Excellent

15 Mar 2026

Harvey

There was no airport shuttle
Taxis easy

4/10

Poor

15 Mar 2026

Richard

There was no kettle or tea/coffee facilities in the room although hotel description said there was. The one & only light in the bedroom did not work, the only light we had was from the hallway. Reception said hotel was full so no chance to change rooms. The bathroom had not been cleaned properly, soiling on walls around sink & toilet. We were offered free breakfast as recompense, cold servings were ok but the cooked offerings had been sitting in warming pans since 4.00am, we went at 8.30 & needless to say, it didn’t look at all appetising.

10/10

Exceptional

14 Mar 2026

Elsa

It was a nice, quiet place, and the breakfast was nice, a lot to choose from, only 10 euros. A market just across where you can buy food, and the staff are so nice, they put stuff in the fridge if needed. Bus in the corner to the train station, 40 minutes, 2.70 euros. Close to the airport.

Self

8/10

Excellent

06 Mar 2026

James

The staff was friendly and the room was very clean. No issues.

Partner

10/10

Exceptional

02 Mar 2026

Abel

Thank you

Self

4/10

Poor

20 Feb 2026

FRANK

Very little lighting in room/bathroom. Dirty carpet and walls. Bathroom moldy looking. Very unpleasant room.

Partner

8/10

Excellent

04 Feb 2026

Laveen

The room was clean. The African man with long hair at the front desk seemed totally lost/ confused and gave me incorrect room, non working keys next....just hasn't been trained well. I was there in November and same thing happened w/ him. He is super friendly though.
Overnight night guy could use some hospitality skills he lacks badly.

I always love their hotel / rooms are right for the price point. Location is close to LIS airport and across LIDL

Leisure Friends

4/10

Poor

04 Feb 2026

Mary

The free shuttle service is very flawed, and nearly impossible to take advantage of.

6/10

Pleasant

03 Feb 2026

Clara

Upon arrival for 2 people there was 1 black tea👎 and 1 herbal tea, packages of sugar.they should have supplied 2 black tea and 2 coffee knowing that there are 2 people. No milk or cream👎. The light to the entrance of the room was not working so it was dark, the soap dish screw was not tight so could not hold soap, the toilet roll holder was loose. Bedding and towels were good. Front desk was helpful when we asked for milk or extra glasses.glad we were here for just 1 night.

Leisure Partner

2/10

Poor

14 Jan 2026

Manuel

Room to warm unable to lower heat

10/10

Exceptional

11 Jan 2026

Alexander

Did not have a breakfast

Leisure Partner

8/10

Excellent

09 Jan 2026

madeline pung

Room was clean. Staff was courteous. The wall can use some paint over since there were a lot of marks on it and the reception area needed vacuuming. Bathroom was clean. Overall for the price it was a good value.

Leisure Self

10/10

Exceptional

03 Jan 2026

VALDINEI

Good breakfast and location

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Catherine

Very uncomfortable beds and pillows.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Clinton

Great food clean rooms and very nice and accommodating staff.
I booked this room close to the airport for an early morning flight and was very concerned about the price that it was going to be bad. It is very nice place to stay at in very underpriced.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Adriana

Honestly this stay was outstanding for the price. Even free water bottle in the room & a decent breakfast. I loved this place

2/10

Poor

20 Dec 2025

Rola

Smelly sheets

8/10

Excellent

18 Dec 2025

Milvin

The staff was great, room was clean. Breakfast was great.

Leisure Family

2/10

Poor

14 Dec 2025

Ariyo

The room was so bad, it has a lot of cracked walls which I actually have phobia for.. The toilet was not clean, they put me in a room that was very close to road side, which I didn’t sleep for 2days on my stay there… The room was not too cold, the room only one light bulb works.. it was a very terrible stay for me, this don’t even allow me enjoyed the vacation I went for. Also more of English staff please for those of us who don’t speak French, Spanish or Portuguese

Self

10/10

Exceptional

14 Dec 2025

Sharmilla

Stayed here many times. Great hotel

Leisure Family

6/10

Pleasant

03 Dec 2025

Benjamin

Support hotel with no shuttle. Expedia said they had laundry they didn’t. Overall average hotel close to airport.

Leisure Partner

4/10

Poor

28 Nov 2025

Ellie

No phone in room, so I had to make 6-7 trips to front desk to ask for things. They promised to bring a phone in a few minutes and we never got one during our entire 2 night stay. We were not impressed when they charged us 1.5E (euros) for disposable wood cutlery so we could eat some food! They wanted 10E for breakfast when it was supposed to be free. They didn't provide free shuttle to airport as advertised. They said they needed 3 days notice to schedule it (we were there 2 nights) We had to order Uber/Taxi. The room was too hot (24*C) & there was no way to adjust the thermostat & no window to open for fresh air, so I asked for help. They turned off the heat & fan but it got really stuffy w/o air circulation, so it caused terrible sleeps for 2 nights. No facecloths are provided with the towels so we had to go buy some. From about 10:30-11:30pm there was terrible noise outside from a motorcycle that was revving up extremely loudly & backfiring, which sounded like gunfire & bombs going off and I suspect the front desk didn't do anything to stop the noise late at night like call the police to intervene. One thing we liked was the King bed, which was comfortable. The pillows were too thick, which caused uncomfortable bending of the neck & contributed to terrible sleep. The duvet covers were too thick & hot. Overall, we were very disappointed and would never stay there again and we would never recommend this hotel to anyone else.

Leisure Friends

8/10

Excellent

28 Nov 2025

Laveen

I enjoy this hotel. However heat in my room wasn’t working and after 2 days and many times reporting it - they finally turned it on.

Leisure Family

2/10

Poor

24 Nov 2025

BERNARD P

This hotel was absolutely disgusting. If I could I would rate it as no stars. It was run down and dirty. It could us updating but the whole place was dirty. We put our shoes on at night to walk to the bathroom as we didn't want our feet on the carpet or bathroom floor. The walls looked like someone was playing hockey in the room and there was \"goo\", not sure what it was smeared on the walls, both in the room and in the hallway. When we asked for a different room we were advised that all the rooms were the same.

Leisure Friends

10/10

Exceptional

22 Nov 2025

Jachson

Great client service as I needed an earlier check in and it was given with no problems.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Fredrick Allen

Yes and yes

Business_and_leisure Partner

6/10

Pleasant

20 Nov 2025

Ann

Staff was very good, the room was not. Threadbare towel & one very hard pillow. It was a single room, but new towels & two new pillows are badly needed.

Leisure Family

6/10

Pleasant

18 Nov 2025

Diane

Room clean, ok for a nights stay close to airport. My son’s room had no shower door for the small shower. Was happy to have a bar that let us take a drink to the room. Minimal food choices for evening and didn’t try. Didn’t have the time to try breakfast. Went to the market across the street and picked up a few items for dinner. Staff friendly and helpful

Leisure Family

8/10

Excellent

18 Nov 2025

Paul

Staff very courteous, rooms were quiet, clean and the bed was comfortable.

Leisure Self

6/10

Pleasant

18 Nov 2025

Mary

The room was adequate. It needed some maintenance, but nothing major.

Partner

10/10

Exceptional

17 Nov 2025

Chinna

During check in staff were amazing . Then after dinner we were got.in the room and the new staff was so amazing she came.directly to the room to follow up

Leisure Partner

10/10

Exceptional

14 Nov 2025

Emerenciana

Dry happy

6/10

Pleasant

14 Nov 2025

Marlene

The room and bathroom were clean but the hairdryer was coming off the wall and when used, smelled \"overheated\", there was a hole punched in the wall and the shower controls were not very responsive - took a long time to get temperature just right; either way too hot or cold. It helps to be somewhat deaf, as the highway noise continued all night.
The good points - close to the airport, the bed was comfortable, there was tea and a kettle in the room and the bathroom fixtures were relatively new.

Leisure Family

6/10

Pleasant

14 Nov 2025

Maureen

Room very dark. The one light over the desk was burnt out. No way to alert front desk as the telephone had no dial tone and no means of connecting.

On the positive side, the staff was friendly and helpful and the room clean.

Leisure Friends

8/10

Excellent

13 Nov 2025

pato

Friendly staff and good location. Unfortunately, the facilities are not well maintained.

8/10

Excellent

13 Nov 2025

Gordon

Good value for the money! Be nice to have an in house restaurant. We were lucky with parking but it can definitely be an issue.

10/10