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Eurostars Universal Lisboa

Lisbon · Portugal

Avenida Dom Jo O Lote 1 12 01View location

9.2/10Excellent1,383 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.2/109.2
Condition9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Eurostars Universal Lisboa

Located in Lisbon, Eurostars Universal Lisboa is connected to a rail/subway station, a 5-minute walk from Lisbon Casino and 6 minutes by foot from Vasco da Gama Shopping Centre. This luxury hotel is 0.4 mi (0.7 km) from Lisbon Oceanarium and 0.6 mi (1 km) from Parque das Nacoes Marina.

Make yourself at home in one of the 189 air-conditioned rooms featuring minibars. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as desks and blackout drapes/curtains. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Bioscore Sustainability Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from May 01 to October 31.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
    • Property Registration Number 9908
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
    • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
    • Covered self parking fee: EUR 20 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

Lisbon Casino 0.4 km / 0.2 mi
Vasco da Gama Shopping Centre 0.5 km / 0.3 mi
International Exhibition Centre of Lisbon 0.6 km / 0.4 mi
Lisbon Oceanarium 0.8 km / 0.5 mi
MEO Arena 0.9 km / 0.5 mi
Parque das Nacoes Marina 0.9 km / 0.6 mi
Telecabine Lisboa 1.1 km / 0.7 mi
Lisbon International Exhibition Fair 1.3 km / 0.8 mi
Telecabine Lisbon Cable Car 1.6 km / 1 mi
Vasco da Gama Tower 1.8 km / 1.1 mi
Estacao do Oriente 2.3 km / 1.4 mi
Bela Vista Park 3.6 km / 2.2 mi
Vasco da Gama Bridge 4.5 km / 2.8 mi
Avenida Almirante Reis 5.2 km / 3.2 mi
Avenida de Roma 5.5 km / 3.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    JUNIOR SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE RIVER VIEWDouble or Twin • DELUXE RIVER VIEWDBT.DX-RV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    Double or Twin DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE RIVER VIEWJUNIOR SUITE • RIVER VIEWJSU.RV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    JUNIOR SUITE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXEJSU.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    JUNIOR SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEWTWN.CV-DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    TWIN DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE RIVER VIEWDOUBLE • DELUXE RIVER VIEWDBL.DX-RV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE CITY VIEWDouble or Twin • DELUXE CITY VIEWDBT.CV-DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    Double or Twin DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXEDUS.DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE SINGLE USE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE WITH VIEWSRoom • DELUXE WITH VIEWSROO.DX-WV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    Room DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE RIVER VIEWSINGLE • DELUXE RIVER VIEWSGL.DX-RV

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    SINGLE DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE CITY VIEWSINGLE • DELUXE CITY VIEWSGL.CV-DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    SINGLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX

    Photos are not available for this room type.

    Eurostars Universal Lisboa

    DOUBLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Eurostars Universal Lisboa

9.2
Excellent
1,383 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Bita
I had a wonderful stay at Eurostars Universal Lisboa. The location is excellent—close to the waterfront, restaurants, shopping, public transportation, and many of Lisbon’s main attractions, making it a perfect base for exploring the city.

The staff were outstanding throughout my stay. Everyone was professional, welcoming, and always willing to help with recommendations or any requests, making me feel genuinely valued as a guest.

The hotel amenities were also fantastic. The rooms were modern, clean, and comfortable, and the facilities were well maintained. The rooftop pool and bar offered beautiful views, and the breakfast had a great selection of fresh, high-quality options.

Overall, Eurostars Universal Lisboa exceeded my expectations. With its prime location, exceptional staff, and excellent amenities, I would highly recommend it to anyone visiting Lisbon and would happily stay here again.
10/10
Exceptional
24 Jul 2026
Carmelle
Clean room with a convenient location to all the places I wanted to go to. Pool is an infinity pool on the smaller end. Didn’t eat at the restaurant or order room service so can’t say much about that. Room was on the semi circle end which was nice. Front facing.
8/10
Excellent
23 Jul 2026
Brian
A very modern hotel in the new district of Lisbon minutes from the airport. Spacious room with comfortable bed and great view of the Sea of Straw and former Expo site. Friendly staff. Very good breakfast and bar. Walking distance to big mall and casino. It is a 1/2 hour Metro ride downtown old town. Disappointed in restaurant choice near hotel.
10/10
Exceptional
22 Jul 2026
Iain
The Eurostars Universal Hotel has a 5 star rating and in my opinion, quite rightly so. The hotel is situated about 10 minutes walk from Lisbon Oriente Station and Vaso Da Gama Shopping Centre - one of Lisbon's major centres.
The hotel staff were excellent from arrival through to departure - always courteous, polite and efficient.
6/10
Pleasant
20 Jul 2026
Carrie
breakfast very basic, very slow drinks service Waited 25 mins for coffee and in the end collected it myslef !
Business Partner
10/10
Exceptional
16 Jul 2026
John
This was a luxury hotel. The room was very nice with a king bed. It had a small workout room which I believe was open 24 hours. The top floor had a wonderful outdoor bar, pool, and seating/table area. The view was amazing from there. The neighborhood was very nice. It was a modern neighborhood with lots of high rise buildings. It was very close to the water and to the Oriente station which had everything you needed.
Partner
10/10
Exceptional
15 Jul 2026
Albert
Loved my stay!!! Very nice hotel, I lovely area of Lisbon... and close to metro, to take you everywhere else. Arrived early, and Jessica was so nice to get me an early check-in. Thank you so much. Room was very nice, comfortable bed and very clean.
Breakfast buffet was superb!!! All of the staff was wonderful.... if I get back, will definitely try to book there again.
Self
8/10
Excellent
14 Jul 2026
Naomi
The rooftop pool was a highlight of this property. The staff are a delight and helped with every question or concern brought up.
Friends
6/10
Pleasant
12 Jul 2026
Ernesto
Room showers have mold. The windows aren’t soundproof at all. Otherwise, it is a fine hotel and I’m glad I got it 50% off the regular price BUT it’s not a 5 start hotel.
Family_with_children
2/10
Poor
12 Jul 2026
Peter
Fire alarm went off twice, super sketchy elevator, terrible front desk service.

It was cheap and good for one day but don’t recommend.
Partner
10/10
Exceptional
11 Jul 2026
Aman
Great
Partner
10/10
Exceptional
11 Jul 2026
Jonah
We absolutely loved how quiet the location is but still had lively places to dine and drink. The staff was super friendly and even gave us a complimentary bottle of sparkling wine when we arrived.
Partner
10/10
Exceptional
11 Jul 2026
Valerie
My husband and I really enjoyed our stay here. They have very clean and comfortable rooms. The buffet breakfast was amazing along with an added bonus of the 24 hr roof top pool. We would highly recommend this hotel to other travellers.
Partner
2/10
Poor
10 Jul 2026
Nachi
No había internet en mi habitación, el aire condicionado no sirve, me movieron de habitación tres veces, las sábanas olía terrible no me quedará ahí más nunca
Partner
10/10
Exceptional
09 Jul 2026
Lisa
The 24 hour pool area was an amazing experience. The hotel is beautiful. The staff is friendly and helpful
Partner
10/10
Exceptional
07 Jul 2026
Paulo
Everything perfect, great place
8/10
Excellent
06 Jul 2026
Milad
Overall okay. Not sure if they clean the rooms properly. Location is great.
Partner
10/10
Exceptional
06 Jul 2026
Claire
We enjoyed our stay here. The hotel is located near the aquarium and there were lots of nice restaurants nearby. 10 euros in a taxi to the centre.
Rooftop pool was great in the heatwave and all the staff were really friendly.
Family
10/10
Exceptional
01 Jul 2026
Brenda
Beautiful just like in the photos. Jessica at the reception went above and beyond to ensure our smooth transition from the ship to the hotel. She took care of our transportation and facilitated early check-in for most of the group. Additionally, she directed us to nearby attractions and even went out of her way to make us lunch reservations. The views from the rooftop spectacular. Staff was very accommodating in every aspect.
Business Family
10/10
Exceptional
01 Jul 2026
Antonino A
One of the best hotels I’ve ever stayed in. Staff was excellent. Service in the dining area was beyond measure. During breakfast, I had some dietary issues. The manager had the kitchen, prepare a special breakfast for me and it was served to my table. Excellent Job to the dining manager and his staff🏆. Rooftop area had a beautiful pool and view of the city. I also love the rain shower bathrooms.👍
Family_with_children
10/10
Exceptional
30 Jun 2026
Dzifa
This place is great, and is in a good location
Highly recommend
Partner
6/10
Pleasant
28 Jun 2026
Pamela
Our 4th stay but the standards have gone down considerably. We paid for 6 nights to check in early the day after, however, our room was given away. We were downgraded to a small room on the 9th floor close to the railway that woke us up every now. The rooftop pool bar menu was limited & expensive, but excellent Asian bartender. The guests nowadays are on the shady side. People coming & going at all hours slamming doors made it difficult to get a good nights. The bathroom heater in our room did not work & wasn’t fixed until the last day of our stay. Guest Service needs a lot of improvement, who should ensure rooms are ready, available & equipped with functioning appliance, amenities (we always have to ask for robes & slippers). Instead, Management expects to inconvenience guests from their holiday to stop by the front desk to discuss the issues they’re having. A neat trick that discourages seasoned guests from taking precious time from their holiday to stop by the front desk to lodge a complaint. This hotel is okay for 1-2 nights stay max. The rooms are slowly declining and in need of repairs. The views are limited now that the construction on the building next door is completed. Only thing that has remained constant is the hardworking cleaning staff who always kept our room clean during our stay. Don’t bother with the pricey rooms; more often than not you get downgraded to standard. The wine perk is now a small bottle meant for 1 person. Ahava toiletries a downgrade.
Partner
10/10
Exceptional
28 Jun 2026
wendy
It is a luxurious, clean, comfortable hotel. The staff were efficient, friendly and helpful. Close to Oriente railway station, shops and attractions at the waterfront.

We would definitely stay there again.
Partner
10/10
Exceptional
24 Jun 2026
Rosalyn
Very unique and chic decor. The rooms were small but nice. The beds were more comfortable than another five star hotel in the area that I stayed at. The shower was great and had a wonderful water pressure. It was nice to have a 24-hour sauna and steam room on site.
Partner
10/10
Exceptional
21 Jun 2026
kaumbiz
Modern ,clean htel , close to train station, great breakfast , overall very pleasant stay.
Family
10/10
Exceptional
19 Jun 2026
Jorge
Very friendly staff. Especially the gentleman working on the rooftop bar.
Partner
10/10
Exceptional
17 Jun 2026
Demetrius
I am definitely staying here again. The hotel was great.
Partner
10/10
Exceptional
17 Jun 2026
Laetitia
Amazing hotel in Lisbon, right by the train station and near by the airport.
Great location.
One of the best breakfast buffet I ever had in hotels.
Amazing rooftop pool with great service.
Good choice of food too.
Spacious rooms
Highly recommend
Self
10/10
Exceptional
16 Jun 2026
Barbara
Great place to stay !!!!
Front desk manager “Antonio” helped set up tours, taxis and dinner reservations.- Great Job !!!
Everyone was so very pleasant and great to deal with.

This place has the best breakfast set up, fruits were fresh & just great.
The variety of cereals and breads, meats was a delightful surprise.

Will definitely stay there again !!!!
Family
10/10
Exceptional
15 Jun 2026
Anthony
Rooftop pool is great as well as the staff, location, and room.
Family
10/10
Exceptional
15 Jun 2026
Victoria
The roof top pool was a great place to relax. The hotel was close enough to the centre to pop in if you wanted to but far enough out to not be affected. The staff were extremely helpful and very accommodating. It has easy access to to the airport and I will absolutely look to stay in this hotel again. Thank you for a great stay!
Partner
6/10
Pleasant
15 Jun 2026
Daniel
Gym is horrible, super small, restaurant was extremely understaffed (the staff they had was great), rooftop bar was underwhelming.

Would not call this a 5 star
Partner
10/10
Exceptional
15 Jun 2026
Stéphane
One of the best hotels! Service is perfect. The hotel is perfect.
Partner
10/10
Exceptional
14 Jun 2026
Joshua
Perfect location, very clean
Partner
10/10
Exceptional
13 Jun 2026
Jose H
Very quiet
Family
10/10
Exceptional
13 Jun 2026
Yi Jun
Room is clean and big. Breakfast has not many options but delicious. Staffs are friendly.
Partner
10/10
Exceptional
11 Jun 2026
Marek
Good location, very clean Hotel the personnel is accommodating and friendly I would definitely stay here again.
Partner
4/10
Poor
10 Jun 2026
Luz
When we arrived they gave us 2 twins bed. I requested a queen bed or king bed. The manager told me first that they were 100% booked, then he said I have a king bed with a river view room ( I never saw the river from the hotel!!) for 200 EUROS. As you can imagine i won’t give out 200 euros for free. His exact words. If you’re 100% booked how is it that you have a room for 200 euros a night. On top of that the phone didn’t work in the room we couldn’t call the front desk room service nothing. Very disappointed from that hotel
Partner
10/10
Exceptional
10 Jun 2026
Anthony
Excellent room, rooftop pool/bar, location near the aquarium.
Family
10/10
Exceptional
07 Jun 2026
Lazaro
Un desayuno super bueno y la atencion excelente.
Partner
10/10
Exceptional
07 Jun 2026
Ricardo
Beutifull area
Partner
10/10
Exceptional
02 Jun 2026
Myong
Super close to the airport - no shuttle but easy to get Ubers or Bolt to both Lisbon and the airport. Clean and quiet in a safe location. Hard checkin time at 3pm but can check bags while you wait.
Partner
10/10
Exceptional
02 Jun 2026
sarina
Wonderful location, terrific breakfast, friendly helpful staff and spacious, well appointed room! Everything we wanted and more!!!
Partner
10/10
Exceptional
31 May 2026
Danay Cristina
La propiedad y la atención es excelente
Partner
4/10
Poor
31 May 2026
Sophia
Our rooms were not ready at check in we were told to wait they would be done shortly. After an hour of waiting in the lobby I went to check on what was happening and they had the room ready but did not let us know. I asked during booking, upon luggage drop off, and while checking in for a double bed room and they still gave us a king suite. The shower was not fully cleaned. Lastly, the booking included airport transportation (part of the reason to book) and when requested they could call me a taxi but it would be easier for me to call an uber so they won’t have to take my payment information. Would not stay again.
Friends
10/10
Exceptional
28 May 2026
Caleb
How nice it was
Partner
10/10
Exceptional
28 May 2026
Peter and Evette
First thing is when we check in. Melissa was the best, from explaining everything, her hospitality and professional is a A+. We loved everything about this Eurostars, location was perfect. Near alot of restaurants and the mall. Thank you Eurostars in Lisboa.
Partner
10/10
Exceptional
27 May 2026
Simon
The room was very clean,staff very helpful
Partner
8/10
Excellent
25 May 2026
Stephen
Excellent breakfast buffett
Partner
8/10
Excellent
24 May 2026
Harry
In World Expo area of Lisbon, easy to walk to Oriental training station. Short distance to airport, cruise terminal and old town Lisbon by taxi
Family
8/10
Excellent
24 May 2026
Natalia
Room is clean and comfortable. Easy fast check in. Shuttle was not offered. Was also surprised that the pool on the roof was not checked or served by the hotel staff although I am sure people book this hotel in the summer because of the rooftop place.
Partner
10/10
Exceptional
22 May 2026
Ricardo
Everything was great. I will return. Thank you
Partner
10/10
Exceptional
21 May 2026
Omar
Great hotel and good location.
Family
10/10
Exceptional
21 May 2026
Kimberly
I felt completely safe, could walk everywhere and was in a very clean and well decorated hotel! Greeted immediately and with a smile! I’ll use Eurostar Hotels again in the future.
Self
8/10
Excellent
20 May 2026
LINGHUI
The hotel is very clean and staff very friendly. The hair dryer is a bit hard to pull out far though.
Partner
10/10
Exceptional
20 May 2026
Yehavi
Very nice staff, breakfast was ok, not more.
Friends_and_family Family
10/10
Exceptional
18 May 2026
david johnston
From the minute we got there the staff were super friendly, helpful and quick.
The room was excellent, incredible sleep, shower was one of best we’ve had (water pressure was strong), rooftop was beautiful and the breakfast was outstanding! Staff were amazing everywhere we went!
10/10
Partner
10/10
Exceptional
17 May 2026
Paul
The hotel was centrally located. Staff were friendly and helpful. The room was clean and comfortable- will definitely be back!
Partner
10/10
Exceptional
17 May 2026
Michael
Staff was awesome. Very friendly and knowledable.
Partner
10/10
Exceptional
16 May 2026
Jessica
Great for night before early flight.
Enjoyed the pool
Ate at Bachalau
Lovely room watched the sunset through the windows of the hotel on a chilly night
Partner
10/10
Exceptional
15 May 2026
Philip
Very nice hotel. Beautiful view.
Friends
8/10
Excellent
15 May 2026
RAFAEL
Clean.
Good service
Partner
8/10
Excellent
15 May 2026
Chipungu
Staff is great, breakfast is good. Overall nice hotel. Only thing is the gym is small.
Partner
10/10
Exceptional
15 May 2026
Michael
Two things stood out on our stay with this hotel. The first was the friendly staff. They were very helpful and attentive. The settlement was the excellent breakfast that we had each day. Wonderful food and again very nice weight staff taking care of us. The hotel is in an interesting location near what was developed for expo 98. There is an aquarium nearby, which we believe is one of the best in the world. We really enjoyed it.
Partner
10/10
Exceptional
12 May 2026
Logan
The outdoor pool was closed during our stay which was frustrating but everything else about this hotel is amazing. Great rooms and comfy beds, very beautiful.
Partner
10/10
Exceptional
11 May 2026
Douglas
Overall very nice stay
10/10
Exceptional
10 May 2026
Juli
The staff was very kind and helpful.
10/10
Exceptional
09 May 2026
Joanlie
The hotel was beautiful and clean. The staff was very nice. Unfortunately it was too cold to use the pool during our stay but it was gorgeous. There was also a sauna room which is so cool. Breakfast was okay, nothing crazy. But the coffee was great!
Family
8/10
Excellent
09 May 2026
Marta
Facility was nice, rooms were comfortable.
Coffee maker didn’t work properly
Family
10/10
Exceptional
08 May 2026
Vivian
This was a fabulous stay ! Great service , great food , great sleep ❤️
10/10
Exceptional
06 May 2026
Irene
Nice location near airport and Lisboa oriente train station. The room was really nice and comfortable bed. Staff was friendly and accommodating. It’s about a 15-20 min drive to downtown Lisbon.
Partner
10/10
Exceptional
05 May 2026
Nicole
Great short stay. Room was ready early which let us rest a bit before walking the intense Lisbon hills!
10/10
Exceptional
04 May 2026
Armando
Great rooms. Good location. Easy access to Metro. We took the train from Porto and the train station (Oriente) was just a short walk to the hotel.
Friends_and_family Family
10/10
Exceptional
04 May 2026
Sandra
Excellent service, hôtel de prestige.
Partner
10/10
Exceptional
04 May 2026
Karen
Excelente ubicación, muy cerca de la estación de trenes Oriente y de un centro comercial.
La atención es excelente, son muy amables, el desayuno tipo buffet es excelente y tiene mucha variedad, todo muy limpio, la habitación muy cómoda.
Recomendado 💯
Partner
6/10
Pleasant
03 May 2026
Brian
Very nice and clean hotel. I would suggest staying in a room that is facing opposite the lobby. We were on the seventh floor and the noise level from the street in front of the hotel was terrible overnight.
10/10
Exceptional
02 May 2026
Stephen
Professional friendly staff
Partner
10/10
Exceptional
01 May 2026
Karen
This hotel is just outside the city center 10-15 Euro Uber depending on time (and 5-8 Euro from the airport). The breakfast buffet is amazing. The amenities, pool, etc. are excellent. The staff are very friendly. We’d definitely stay here again!
Friends_and_family Family
10/10
Exceptional
01 May 2026
Milavic
Amazing!
10/10
Exceptional
30 Apr 2026
Susan T
Staff exceptional. Did not have the chance to have the breakfast but had other meals that were very good. Great location for the airport. Would suggest showers to have nonstick floors, very slippery when wet. Would highly recommend.
Family
10/10
Exceptional
30 Apr 2026
Mark
We enjoyed our stay. Our room was spotless. hotel was spotless. Front desk was awesome. They helped us with directions and things to do. Thank you Melissa. Drinks were outrageously expensive. Bring your own. Rooftop pool was beautiful but was not heated, not even warmed up a little..very cold. Also, on the rooftop with clean air everywhere, smoking was allowed. That to me was unacceptable...
Partner
10/10
Exceptional
28 Apr 2026
Cheryl
Loved the rooftop pool!
10/10
Exceptional
27 Apr 2026
Nancy C
Nice breakfast buffet and great staff!
Self
10/10
Exceptional
26 Apr 2026
Susan T
Wonderful hotel. Staff very extraordinary . We did not have breakfast for we had to leave early, however, they made a small boxed breakfast so we had food. Not close to the old center but very convenient to the airport
Family
10/10
Exceptional
26 Apr 2026
Lotthy
None
10/10
Exceptional
25 Apr 2026
Brenda
Breakfast was great! Loved the modern mirrors
10/10
Exceptional
24 Apr 2026
Magdi
Convenient location close to train and airport.
Partner
10/10
Exceptional
24 Apr 2026
Phil
A little out of the way, but transit came by and dropped off right by Hotel. Also very close to train stn and airpot. Staff was beyond amazing (Beatrice n Tania) but really everyone was amazing. Casino a 4 minute walk. Also very quit. Bumped amenities down a bit, (pool not heated and no jacuzzi). Overall, excellent hotel
Partner
10/10
Exceptional
23 Apr 2026
Ryan
Nice place to stay, only improvement could be a roving bartender for the pool deck.
10/10
Exceptional
23 Apr 2026
howard
Celebrated my birthday during this stay, they really made my stay special, I was so touched! Staff are amazing and this hotel delivers special touches that set them apart. Upscale, comfortable surroundings, excellent location for train to Sintra. Would definitely stay here again, Thanks so much!!
10/10
Exceptional
21 Apr 2026
Ruth
The reception staff
10/10
Exceptional
21 Apr 2026
Paulina
Excelent property, extremely helpful and friendly staff.
Great breakfast and very good system of late checkout making it easy and affordable to stay longer in waiting for a late flight.
Overall a great choice away from the very busy and tourist filled downtown.
Friends
10/10
Exceptional
20 Apr 2026
dean
The pool, which I would expect to find in a five star hotel, is not heated and actually not open until May. It is far too cold to swim in for an adult.
Partner
8/10
Excellent
17 Apr 2026
Morgan
Nice breakfast, fine rooms, Eunice with housekeeping is incredibly fast and good at her job! Please reward her appropriately. Driver to and from the airport was excellent. Melissa with reception was professional and did a nice job. The manager of the restuarant/bar is very professional and polite.
10/10
Exceptional
16 Apr 2026
Shana
Hotel staff greeted us with kindness and professionalism upon our arrival. Allowed early check in after a full day of travel. Carried bags to our room, gave functional instructions of the hotel & checked in us when seeing us in the lobby area. Breakfast buffet had a vast fresh variety of food options & made to order espresso station. Dinner was delicious & elegantly served. Staff was attentive to us each time at the lounge. Price was very reasonable for the extended period stay.
Friends
8/10
Excellent
16 Apr 2026
Ronald
Quick overnight. Clean comfortable room
Partner
10/10
Exceptional
15 Apr 2026
ann
Quiet, spacious rooms, and comfortable beds.
8/10
Excellent
14 Apr 2026
Ann
I did not use the shuttle. Breakfast was excellent!
10/10
Exceptional
13 Apr 2026
Bruno
All good!
Self
10/10
Exceptional
12 Apr 2026
Alicia
Breakfast was amazing. Staff very helpful and friendly. Would come again!
Partner

Location & surroundings

Eurostars Universal Lisboa
Avenida Dom Jo O Lote 1 12 01, Lisbon, Portugal

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