Comfort Suites At Rivergate Mall

United States , Nashville - TN
GOODLETTSVILLE, 621 Rivergate Parkway
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100 reviews shown

6/10

Pleasant

31 Mar 2026

Brandon

Rooms were very nice and clean - indoor pool was very cold and almost too cold to swim. Breakfast was okay.. the juice machine and waffle maker did not work at all and the toaster sorta worked.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Natosha

Was supposed to get a non smoking room. Our room smelled like someone had smoked there for 50 years. There were no sheets on the pull out bed. When we asked for some we were given 1 regular sheet. Not even fitted. Shower was disgusting. Pull out sofa had a hole in the

2/10

Poor

29 Mar 2026

Devin

Check in process was long. We walked in our room to a dead roach next to the sink by the entry door, stains on pillow cases and mattress covers, and an abundance of trash under the pull out sofa. Room smelled of mildew and the air conditioner and air circulation didn’t do much to help.

No ice anywhere on the property, women’s restroom on the first floor was out of order, and the plumbing needs updated because our toilet stopped up numerous times. Also breakfast was cold, and what was edible wasn’t very good.

Staff was ok, wouldn’t say overly friendly, but overall we definitely wouldn’t stay here again or recommend until the rooms are updated and a new cleaning regiment is implemented.

Family_with_children

4/10

Poor

29 Mar 2026

James

Breakfast was ok. Staff was fine. Room and bed ok. Pool and workout room closed. The indoor pool was one of the main reasons for selecting this place. Hotel is old. A lot of wear and tear that should be fixed or upgraded.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Sarah

Room smelled really bad. Bathroom looked rough.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Morgan

Overall it was okay. The ac unit in room wasn’t working great, was really humid in the rooms. Bathtub has either rust stains or old blood. The breakfast food was super cold every morning at 7:30am. The elevator and hallways smelled liked weed.

Family_with_children

4/10

Poor

22 Mar 2026

Robert

Our bedsheets had stains all over them…

6/10

Pleasant

21 Mar 2026

Katherine

Breakfast was mid. Checkout at 11 and they banged on my door at 9 am. Rrally loud too. Uou can hear everything

Partner

4/10

Poor

08 Mar 2026

sharee

Our room wasn’t clean, drug paraphernalia was found as soon as we got there. Paid through Expedia and knew the refund process would take longer than we had so we ended up staying. All the breakfast food was cold. Will not stay at another Comfort Inn.

Family_with_children

2/10

Poor

07 Mar 2026

Kurt

Took forever to check in, then sent to the wrong room. The toilet was clogged when we checked in and the front desk offered me a plunger. Will never stay there again

Partner

6/10

Pleasant

02 Mar 2026

Richard

This is an older property which has been renovated. Clean room, but bathroom commode is old. Also the smoke detector was missing, just electrical wires hanging from the ceiling. Also carpet in stairwell needs to be replaced - a number of what appeared to be cigarette burns. The breakfast was good - consistent with other Comfort Suites I have stayed at. Overall a decent value for the price

Self

8/10

Excellent

21 Feb 2026

Sheila

It is a good spot to go eat places near and go to small clothing stores. The hotel needs update, but I feel that the experience was overall well .

Leisure Partner

6/10

Pleasant

14 Feb 2026

Shandaka

Nice stay

10/10

Exceptional

29 Jan 2026

Ketarris

Great Staff.Room was nice and clean.Breakfast was good.I would stay again.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Dana

We say at this property pretty regularly and it’s usually very well cap and clean. The rooms smell like marijuana.

Business_and_leisure Family_with_children

2/10

Poor

06 Jan 2026

Martin

This hotel was a total mess. Dirty, dirty, dirty! The elevator, bathroom, under the bed and in the corners. It was old dirt, dust and crumbs. But no one had ever taken an interest in doing a quick sweep or mop. This hotel was crappy and THEN, the HOT WATER BROKE for 2 days! No credit or compensation, not even a "we are sorry"! This place was terrible!!!

Partner

4/10

Poor

04 Jan 2026

Arlenys

The staff are kind, check-in/out process was super easy and simple, I even got to check-in to my room a few hours early. But this place needs a major upgrade in so many areas.

Leisure Friends

2/10

Poor

02 Jan 2026

Ruby

There was roaches in the bathroom, dirty socks was left in the room, it looked like blood on the ceiling and wall, there was brown spots left on a pillow, itching while laying in the bed.

6/10

Pleasant

31 Dec 2025

Adeniyi

The room was surface clean but needed to be deep cleaned. They need to inspect the sheets. They were clean but stained and had a cigarette burn.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Chantel

Nice pool, comfortable beds, good size room, mini fridge and microwave.
The calking/ paint in the bathroom was so poorly done I couldn’t not notice it. No painting was done to match or cover up the fix and it just made me think, “this is one of the reasons they don’t charge more.”
This didn’t take away from the cleanliness or comfort, but the lack in upkeep did take away from the joy of staying in a nice getaway.

Leisure Family

10/10

Exceptional

15 Dec 2025

Ashley

Breakfast was decent. Waffles, sausage, eggs, buscuits, and southern gravey. Clean rooms and friendly staff. Breakfast buffet needs more attendants, kids left it a mess and tables weren't cleaned quickly. Otherwise, good stay.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Susan

Rooms were nice. Saw some bugs. Cockroach on floor in dinning all.
Day before we checked out our cards stopped working so couldn't get into room.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Jamie

Cleanliness needs improved

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

TeMesha

I stayed here very last minute due to being tired. It was clean, quiet and convenient. The staff was nice and accommodating. I didnt get to experience the actual breakfast since I do not eat pork, the muffins were ok and the juice was good. I would stay here again.

Leisure Self

6/10

Pleasant

22 Nov 2025

thomas

Dirty hotel. Smoke smell through.

2/10

Poor

02 Nov 2025

Tammy

Didnt stay, hotel was disgusting, checked in .....went to room and checked out

Leisure Family

10/10

Exceptional

02 Nov 2025

David

Quiet, clean, nice, and the staff is amazing to stay!

Leisure Partner

10/10

Exceptional

30 Oct 2025

David

Absolutely great stay!! The staff is amazing, the manager Paul is so personable and makes us feel welcome. Wouldn’t stay anywhere else!!

Leisure Partner

4/10

Poor

28 Oct 2025

Kathryn

The staff was very kind. The room had mold all the way around the bathroom door jam. The toilet did not flush. Unfortunately I was leaving for the evening and didn’t want anybody in there with my personal belongings, so I didn’t say anything. The breakfast was nothing to brag about, the milk water. Juice machine was not in working order.

10/10

Exceptional

28 Oct 2025

Tristan

Great place to stay!! Staff is wonderful! The manager goes above and beyond!! The rooms are very clean and it’s quite

Leisure Partner

10/10

Exceptional

27 Oct 2025

Robert

I loved everything about my stay we’ll recommend others

10/10

Exceptional

23 Oct 2025

Todd

Nice

Partner

6/10

Pleasant

15 Oct 2025

Roy

Some of the furniture had holes and tears in it. I took pictures and reported it to the desk clerk. I was told that a $50 charge would be added upon checking in and removed if nothing was damaged. We were not charged for any of the damages that someone else had done. But you would think that housekeeping would have already reported it and yet nothing was done to replace it. Also, the person attending to the breakfast area was not interested in cleaning anything up. There was spilt cereal everywhere and other trash. The breakfast was “meh”. And entering the hotel parking lot was not well marked. Surprisingly, the room was comfortable, clean and quiet. But the room was overpriced for what it was.

Leisure Partner

4/10

Poor

15 Oct 2025

Dewana

When you walk into the lobby, everything looked wonderful. We walked upstairs to our room, the ceiling above our door in the hallway. Looks like it’s gonna fall down any minute from water damage. The room was not completely painted, there was rust in the tub. There were stains all over the carpet. It was stains on the lampshade. The beds are clean. They were no bugs. But we had family staying in two other rooms and they also have problems with their rooms. The pool was too cold., Being in the indoor pool should’ve been heated. The food some was good, some wasn’t. There were no vending machines as the signs to say it on each floor that there were. I went down to the desk and asked about vending, and was told that there weren’t any. They had a few snacks there at desk for sale, a small bag of chips were $3 each. The lobby looks so beautiful I thought we had chosen a great place. When we arrived at our room, we were very disappointed.

Leisure Family

10/10

Exceptional

14 Oct 2025

Johnny

The hotel was ok clean beds good staff nice lobby clean pool the only thing I disliked was the shower tub it was kinda messed up and dirty looking

Leisure Self

6/10

Pleasant

14 Oct 2025

Jourdan

The smells in the rooms and bathrooms need to be taken care of with urgency. It’s nonsmoking hotel but smells like smoke in the rooms and bathrooms.

2/10

Poor

13 Oct 2025

Amanda

Mold on bathroom walls, shower heads are gross, the floors are not clean at all- they have that nasty old feel to them- didn't even want to walk barefoot in the room. This place absolutely needs a renovation.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Crystal

Keep looking elsewhere- this place is disappointing to say the very least.

4/10

Poor

12 Oct 2025

Ryan

Our room was humid and wet the whole stay and it did not improve even with the air running. The hotel was run down and not clean. Our floor smelled of cigarettes and weed even though the hotel claims to be smoke free. During our stay, a car in the parking lot had its windows smashed and was broken into.

Leisure Partner

2/10

Poor

12 Oct 2025

Virginia

We were place in to different rooms bothe were disgusting. The one room smelled like vomit
And the other had black spots all over the sheets.. hopefully i can get a refund.. i had to find a different hotel

Business_and_leisure Partner

8/10

Excellent

08 Oct 2025

Neville

Nice, comfortable and affordable

Great convenient location, plenty of parking, close to restaurants and shopping, and easy highway access. 20 minutes from BNA and 20 minutes from Downtown Nashville.

Business

10/10

Exceptional

04 Oct 2025

James

Nice big bed slept comfortably!

Business_and_leisure Self

6/10

Pleasant

02 Oct 2025

Lowell

Over charged for over all condition. $75-$80 range

Staff on duty was not overly welcoming. More matter of fact. Did not appreciated items being initialed before reading same, just given to sign. Hope the incidental “hold” be released prior to a 3 day hold. Desk person was not greeting customers with appreciation. For their stay. Floors could be cleaner in common areas.

Business

6/10

Pleasant

26 Sep 2025

Angie

The front desk was not friendly. The room was dirty, especially the bed. There was hair everywhere, and the linen even had holes. The hotel overall just looked bad. The restroom floor did not look clean. During check-in, it seemed like the front desk employee wanted us to leave. He looked like he didn’t know what to do or didn’t want to do it. I booked a Comfort because I had always liked the cleanliness they maintain, but I was very disappointed with this hotel.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2025

Kristi

Very clean quiet hotel. Paul the manager is great! This is the nicest hotel I’ve stayed at in a long time. The house keepers are also fantastic they get you what you need with a smile on their face. They don’t beat on your door and bother you

Leisure Partner

10/10

Exceptional

15 Sep 2025

David

Very nice, very quiet, the manager Paul is absolutely fantastic. This is the cleanest hotel I’ve ever stayed at.

Leisure Partner

10/10

Exceptional

09 Sep 2025

David

This once again is a nice quiet place to stay. The staff is amazing. The room is clean and quiet.

Business Partner

10/10

Exceptional

08 Sep 2025

Kristi

The staff at the hotel is amazing!! I can’t say a negative word about the hotel the rooms are amazing it is very quiet the rooms are clean. They also have a great breakfast. Recommend this hotel to everyone.

Leisure Partner

2/10

Poor

08 Sep 2025

Gabriel

Disgusting

The breakfast was not edible even to grab a snack, it was un sanitary, the room had what looked like bodily fluids on the bed frame, the shower was moldy and rusty, the room was gross.

Self

10/10

Exceptional

03 Sep 2025

Shanika

Great Place to Stay

Business_and_leisure Family

8/10

Excellent

24 Aug 2025

chelsey

Clean friendly.

Leisure Partner

2/10

Poor

23 Aug 2025

Luke

Just don't bother!

The pictures online do not match this hotel.
The lobby has a musky smell and when we got to the room the couch had chip crumbs on it and the bed had stains and mold on the mattress. The smell was horrible. The front desk clerk didn't even offer a different room but said I was the 3rd person today to say that. He was friendly the only plus about this hotel. Save yourself and look elsewhere to stay.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Jacqueline

Beds were very small, sofa bed was terribly uncomfortable. The gap all the way around the door let in a ton of light and noise from the hallway. Breakfast was decent and pool was nice.

Leisure Family

6/10

Pleasant

13 Aug 2025

Susan

Ok Stay

The food was fine. The hotel could have been cleaner.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Imelda

The property was dirty and had a smell like it was wet inside.

Leisure

4/10

Poor

24 Jul 2025

Diane

I'm 5'2" and the bed was high and very hard for me to get onto. Than the fire alarm went off several times. Not a great stay.

Friends_and_family Family

4/10

Poor

17 Jul 2025

Timothy

Good price tho

Leisure Family

10/10

Exceptional

13 Jul 2025

Carmen

Very convenient

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Kimberly

I like the staff and the hotel overall is nice. My room smelled really bad. It no matter what i sprayed or did. It still smelled bad. The breakfast was terrible and cold.

Leisure Family_with_children

6/10

Pleasant

03 Jul 2025

Cheryl

The hotel was nice, staff was great. Bed was hard, and when I was checking for bed bugs I found hair wadded up between the mattress and the wall. Might not have seen when changing the sheets but it was a lot. The bathroom tub was weird, it’s hard to explain. The floor was of the tub was not wide enough for me to stand with my feet together. So when I stepped in I fell, due to the wall being so rounded. Don’t recommend showering in the room I was in.

Leisure Self

2/10

Poor

01 Jul 2025

Kristy

It was terrible. No ac in the rooms. Everywhere was hot, stains on the bed sheets, outlets not working, phones not working, bathroom toilet had water line cut off.

Friends_and_family Family

6/10

Pleasant

30 Jun 2025

Scott

Where's the staff?

Waited for roughly 45 minutes before a staff member showed up to check us and 3 other families in. There were literally no employees at the hotel when we arrived, which was blamed on shift change. Aside from that, not a bad stay.

Partner

2/10

Poor

27 Jun 2025

Darrin

HORRIBLE. I would give 0 stars if I could.

The toilet in our room did not work. We called down to the front desk and were told they would bring up a plunger. 1.5 hours later, we called the front desk back, who told us they couldn’t find a plunger. I asked for another room since this one did not have a working toilet. I was told no and that was a last resort and that we should plan to walk down 3 floors to use the bathroom in the lobby whenever we needed a restroom. That was unacceptable. I told the front desk that they had 10 minutes to fix this or my family would be at the front desk with all of our suitcases until they gave us a new room. Guess what? There was a plunger at our door in less than 10 minutes.

Friends_and_family Family

4/10

Poor

18 Jun 2025

Laura

Ceiling in room had obviously been repaired. It rained all day. Bed was wet when we came back and had to move rooms. New room had a musty smell.
Breakfast was good. Waffles, eggs, sausage, biscuits and gravy, assorted cereal and yogurt.

Leisure Family

2/10

Poor

12 Jun 2025

Katherine

Ended up canceling the reservation. This hotel is not in a good area and as soon as we walked in we left.

Leisure Family

2/10

Poor

11 Jun 2025

Mario I

It has cockroaches everywhere in my room. Not the best place to stay

Business

2/10

Poor

08 Jun 2025

David

This was the second worst hotel I’ve ever stayed out of my entire life. After we checked in, we found a fingernail on the bed and the walls weren’t even completely painted. I tried to cancel, but could not so they gave us a different room which had hairs on the bed. The carpeting was filthy and disgusting and the mall next to it was completely abandoned. I wouldn’t recommend this hotel to anyone ever.

6/10

Pleasant

08 Jun 2025

Carlos

It smell really weird, but overall it was okay.

Leisure Partner

2/10

Poor

02 Jun 2025

Jerry

One of the worst hotels ive ever stayed at. Never again. Photos on website can be deceiving. The place smells bad. Room smelled worse. Breakfast is the same everyday.

Friends_and_family Family

2/10

Poor

31 May 2025

Jason

Coc@ine baggies left from previous customer, sour musky smell and no exhaust fan... if it wasnt so late, and we just needed a bed for the night, i would've immediately left. Terrible place, terrible location.

Friends_and_family Family

6/10

Pleasant

31 May 2025

Sara

Stay here if you have to, don’t if you can afford better! Not horrible but definitely not a great hotel.

Leisure Family

10/10

Exceptional

28 May 2025

Adam

Friendly staff the room was clean!

Leisure Partner

2/10

Poor

25 May 2025

Verified traveler

Some rooms might be ok but ours wasn't

On our way to our room there were overflowing trash cans, piles of dirty linens, and a used plunger in a garbage bag outside the doors. Despite the overwhelming number of signs stating that this was an non-smoking hotel our room smelled so bad of smoke that it stopped us at the door. The front desk staff informed us that it was the last available room and they could cancel or spray room freshener. There were no other hotels for less than $400 in a 30 mile radius that we could find available so we opted to drive home, 2 hours away, at midnight knowing that we would have to drive back the next day. They said they would issue the refund to hotels.com and they would issue a refund to me. Over 3 weeks later and nothing.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Mary

Out of town

I enjoyed my stay. The bed was very comfortable, the room was peaceful and relaxing, and my checkin was quick. Enjoyed the breakfast. The phone was not working properly and was sticky and dirty. But that is really my only thing i can say that i didnt like. I would stay there again.

Business

10/10

Exceptional

19 May 2025

William

The room was nice and spacious, easy access to the room. The one thing that would have made it better would have been a spa or hot tub.

Leisure Partner

4/10

Poor

18 May 2025

Jennie

Needs help

The 2 ladies at the front desk didn't know what they were doing. Took way too long to check in at 10:30pm. The hotel smelled and the hotel room carpet had stains all over it. The blanket had a big cigarette burn. The hotel non smoking.

Partner

10/10

Exceptional

01 May 2025

Lesa

Definitely recommend!

Great location and great service.Paul was friendly, courteous and professional. He was as always there, he deserves a raise.

Business

10/10

Exceptional

28 Apr 2025

Brooke

Wonderful stay

Leisure Partner

2/10

Poor

18 Apr 2025

Karla

Staff was friendly. However, our room had a very pungent smell. It smelled like they attempted to mask the smell of cigarettes. You could see some grime on the edges of the bathroom and there was a rather large mystery stain on the carpet. The odor persisted all night.

Leisure Family

2/10

Poor

12 Apr 2025

Verified traveler

Would not recommend!

The bed had mold and smears of a unknow substances on it. Our room smelled like someone had cooked fries in it. Our friends had to try three rooms before finding one that did not smell like marijuana. We ended up leaving and not spending the night and are waiting on refunds from Hotels.com this place was nasty!

Friends_and_family Family

6/10

Pleasant

11 Apr 2025

RANDALL

The pictures in Expedia were much much better than the place. I would not even shower at this place. Will not stay again.

Leisure

2/10

Poor

06 Apr 2025

Jeff

Would never stay again

Bed was hard as a rock, AC had to be on 60 and high to keep the room under 72.

Breakfast was worse the 4th grade cafeteria food in the 80s.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Samantha

Very unclean

Leisure Family

2/10

Poor

28 Mar 2025

Breahnna

I wish i could leave a 0 star review.. we drove nearly 5 hours (our daughter had to be seen at tha vanderbilt hospital) and we get to the property they claim "non smoking" the entire building smells like smoke. And the lobby is filled people cursing, and talking highly inappropriately. We check in and immediately see stains all on the carpet, dirty walls, the room smelled of cigarettes. Dirty bedding that not only was filithy, but also ripped! We wasn't offered another room, and told we couldn't get a redund. So here we are at 9pm stuck at quite literally one of the nastiest hotel's ive ever stayed at. And to top it off, the free breakfast was all burnt. And disgusting. So overall the experience was horrendous.. and we even had to change our own bedding! Would not recommend this property at all.

4/10

Poor

28 Mar 2025

April

Pool was dirty. Their was cardboard floating in the pool. Hair balls on the side of the pool. No pool towels. Their was dryed up tooth paste in our bathroom sink. Sheets were all stainned up.

Leisure Family

8/10

Excellent

24 Mar 2025

Rhonda

Need upgrades

Short staffed but staff was friendly and helpful. Hotel could use some upgrades. Couldn’t use refrigerator use to someone putting it on max and freezing it up

Friends_and_family Friends

2/10

Poor

23 Mar 2025

Christopher

They only had one staff on site and we couldn't get into our room. The only key that opened the door was the master key at the front desk.

Leisure Friends

4/10

Poor

23 Mar 2025

Anthony

Comfort Suites

Beds need to updated. Felt like sleeping on cardboard. Room smelled funny. It is not attached to a mall either. Bathtub had stains in it and no extra sheets and bedspread for extra family members.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Jessica

It was an amazing weekend get away. Breakfast was good and it was clean.

Partner

4/10

Poor

10 Mar 2025

Imani

There was mold on the bathroom ceiling and around and a bunch of stains. We killed bugs and switched rooms and still mold. We didnt really have a choice but to stay. If they cleaned the ceilings it would be better

Leisure Partner

4/10

Poor

02 Mar 2025

Hillary

The room was ok, and affordable. I booked this one because it had breakfast, however the breakfast was terrible. Like the biscuits they had were so hard you could have used them as weapons. The hotel was very noisy late at night. I complained about it but nothing really was done. I dont think we'll stay here again.

Leisure Family

10/10

Exceptional

02 Mar 2025

todd

Very romantic

4/10

Poor

01 Mar 2025

Catherine

Was ok but not even average. Looks like they tried to update a really old rundown hotel and put lipstick on it. Breakfast did not look appetizing so we skipped. Area is not great either. Would not stay again. Stay in Nashville or keep driving past Goodlettsville.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Tabitha

I like how affordable it is and they also price match and as nice as it is you would think it would be expensive.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Richard

10/10

Exceptional

25 Feb 2025

Tabitha

Very clean very quiet very good breakfast

Leisure Pet

4/10

Poor

24 Feb 2025

Michele

Had to get different rooms after check-in. Covers were stained, dust in the room from patchwork that was done, tv had a line in it, no tub plugs, hot water did not get very hot, and the pool was to be opened until 10, but closed by 6. You could smell marijuana in the hallways as well.
Breakfast was good, nice selection. Staff was nice.
I would not stay at this hotel again until the patchwork was completely done and covers were totally replaced.

Leisure Family_with_children

6/10

Pleasant

16 Feb 2025

Richard

not great, not terrible, it was fine

Leisure Self

10/10

Exceptional

02 Feb 2025

Christopher

Nice place, they guy that checked us in at front desk was very heplful and friendly