Gaylord Opryland Resort & Convention Center

United States , Nashville - TN
NASHVILLE, 2800 Opryland Drive
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Patti M.

We went to the Gaylord Opryland at Christmas time and the decorations were amazing. There were events daily for Christmas that we never left the hotel except to go to a concert at the Grand Ole Opry.

Friends

6/10

Pleasant

12 Mar 2026

Kimberly

It's pretty sad when you need to use an app to get directions inside a hotel (because there are no signs or workers to help you find your way). When a worker noticed we were lost they made no effort to help us and acted clueless when we asked for assistance.

In addition, you have to go upstairs to go down the stairs. Have to go left to go right. The rooms were quiet, and spacious but the beds were hard.

The only reason we stayed there was to walk to the Grand ole Opry. We had to walk down several other rooms hallways just to get out.

Partner

10/10

Exceptional

09 Mar 2026

Monica

Amazing hotel and staff was so nice and helpful

Family_with_children

6/10

Pleasant

09 Mar 2026

Candice

I loved the property, it was very cool and incredibly beautiful. The staff was fantastic and really made the experience feel special. If I had to say anything negative, it would be that the hotel by itself isn’t quite worth the money. Maybe if you were planning to use the pool, see a show, head downtown, or do something else in the area, it would feel more justified. After about an hour of walking around, you’ve pretty much seen everything. Still, it was an excellent experience overall, and I’m really happy I did it.

Partner

10/10

Exceptional

02 Mar 2026

Denise

Everything was wonderful! Room, restaurants, and convention location was easy

Business Family_with_children

4/10

Poor

02 Mar 2026

Joseph

The WiFi was the worst. Lots of buffering trying to watch a YouTube video, and the TV internet was the same…very slow. The room was dated. I expected more for the price.

Partner

6/10

Pleasant

01 Mar 2026

patrick

The flights and hotel were great. Were we had problems was with Sixth as the rental car company. The car we were provided had mechanical issues which we reported immediately after arriving at our hotel. They wanted us to drive the car back to the airport or pay for roadside assistance to have the car towed back. We spent our first evening dealing with them and then having to rent a car from a completely different vendor. We will never rent a car from that vendor again. Very poor customer service.

Partner

10/10

Exceptional

01 Mar 2026

Arthur

Clean room

Business

10/10

Exceptional

28 Feb 2026

Amanda

Cleanliness of the room was impeccable!

Family

8/10

Excellent

27 Feb 2026

Patsy

good

Friends

4/10

Poor

24 Feb 2026

Stephen

Place was just ok. Not what you expect from prices that high(the room & anything on property). Also the $30 a day resort fee and $37 a day parking fee are laughable. Won’t go back to a Gaylord.

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Denise

room was clean, some staff were great...some of the front desk staff were not helpful, everything is over priced, resort fee? for what? sure, it's pretty, but, not for what we paid.

Family

10/10

Exceptional

22 Feb 2026

Johnathan

Awesome time and very clean

10/10

Exceptional

20 Feb 2026

Gregory

Great atmosphere

10/10

Exceptional

17 Feb 2026

Sharon

excellent!

Self

10/10

Exceptional

17 Feb 2026

hugh

Everything from efficient check in, spectacular atmosphere, spacious rooms, and excellent service.

Self

2/10

Poor

16 Feb 2026

peyton

Once I arrived at 1 AM, I was trying to check in

10/10

Exceptional

16 Feb 2026

Vonda

The resort/hotel & staff were premium! We thoroughly enjoyed our first time Gaylord experience. We dined at a phenomenal steakhouse on the premises & loved that everything was in one place!

Leisure Family

10/10

Exceptional

15 Feb 2026

Brenda

Great time. Beautiful resort

6/10

Pleasant

15 Feb 2026

Mario

The TV did not work when we got there, the shower water temp contro.l was out of whack, took like 10 minutes to be able to get it to a cold enough temp so you would not burn yourself, room is C3020 so you all can fix it

Business

8/10

Excellent

07 Feb 2026

Mead

10/10

Exceptional

04 Feb 2026

Kim

Beautiful hotel and so much to do.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Donald

Clean room and staff was friendly.

Business Self

10/10

Exceptional

01 Feb 2026

Terry

Our room was spotless. The staff was as accommodating as they could be. Their amenities are too many to mention. All the restaurants are excellent, and we just felt very, very welcome.

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Ruthanne

Parking instructions before check in & after check in were very confusing & different depending on who I asked. We have a small RV.
Did not receive an itemized bill. checkout

Partner

4/10

Poor

28 Jan 2026

Shawn

Was there for a Convention- Numerous Food outlets Closed, Coffee Spots closed. limited staff due to storm.

Room was not made up for 4 days- No staff.

Limited Clean Towels.

Zero Communication of any kind.

Just a terrible situation made worse!

Business

2/10

Poor

27 Jan 2026

Eric

Didn’t get to stay due to weather

10/10

Exceptional

25 Jan 2026

arturo

yes, yes

Business

10/10

Exceptional

21 Jan 2026

Scott

Excellent stay

10/10

Exceptional

19 Jan 2026

Jason

Great overall place to stay. Room itself was kinda small but the hotel and amenities are AWESOME

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Brian

The rooms are clean. The staff is very friendly and professional. The dining options are pricey but there are plenty of options to choose from. The scenery is amazing and worth the visit

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Danette

We really enjoyed our stay.

10/10

Exceptional

13 Jan 2026

mariela

Room was very clean.

Leisure Family

10/10

Exceptional

12 Jan 2026

Hector

Excelente

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Melissa

Everything!

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Melissa

Room and grounds were absolutely stunning. The venue is very unique and interesting. It is very hard to navigate and it was almost impossible to find our way around. It was indeed a glorious maze of confusion. We went at Christmas time so at least we had decoration to look at while we were lost. We will be going back in February perhaps it will be easier to navigate this time!

8/10

Excellent

10 Jan 2026

Mindy

We paid for an atrium room, as we have done multiple times in the past. However, our room was on the bottom level, and our “balcony” was at the same level as the walkway and everyone could look in our room as they walked by. We had to close the curtains and didn’t feel comfortable using our patio. There weren’t other rooms available for us to move to unfortunately. I don’t feel like those rooms should be the same price as higher level atrium rooms because we couldn’t see anything in the atrium area we were in because we were in a corner on that bottom level. It felt like an interior room.

Leisure Family

10/10

Exceptional

09 Jan 2026

Liz

Excelente lugar para pasar unas vacaciones , la limpieza en la habitación es excepcional limpian diario y te cambian todas las toallas . Cuenta gon buffet para desayuno con muy buena variedad , y restaursnte muy buenos.

6/10

Pleasant

09 Jan 2026

Charles

Way too expensive for complimentary breakfast not to be provided. If you’re going to charge that much at least provide complimentary passes for something at the hotel instead of gouging people’s pocketbooks.

Leisure Partner

8/10

Excellent

07 Jan 2026

Horace

The room was clean but a bit small. The main challenge had been that staff did not always seem friendly. They sell add on activities at the resort and in many cases, they were overpriced. It was sometimes difficult to find drinks at different bars.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Mary Beth

Everything was perfect. The room was great, Christmas decorations beautiful and the wait for any restaurant was minimal.

10/10

Exceptional

04 Jan 2026

Anja

The room was nice and clean.

8/10

Excellent

04 Jan 2026

Mindy

Staff helpful, beautiful hotel

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Donna

The staff was not accommodating and seemed not to care much about anything other than moving in to the next person in line.
I called ahead for requests due to traveling with my 95 year old mother and we were first put in a room farthest away from the main lobby!
Spent two hours of our first day there trying to get a more convenient placement for me and my family who I had also requested to be close to me!
Did not happen! Housekeeping was sporadic and we never got face cloths during our stay!
Parking was hard and key access to parking did not work most of the time
Disappointed overall as this was part of Christmas for my family

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Elizabeth

Always love staying at the Gaylord. The holiday season is amazing and the perfect place for family.

8/10

Excellent

03 Jan 2026

Leonardo

No bell boy at lobby and walking with the luggage was very tired
The guy at the delta bar l think his name was tom was very unprofessional, was not polite at all and make you feel like not going back, and l did

4/10

Poor

03 Jan 2026

Debra

Shower walls covered in mold and killed two roaches in the bathroom,

10/10

Exceptional

03 Jan 2026

Bernard

The room was spotless. We upgraded to an inside room with a balcony and the staff made the change very quickly and sent a bellman to assist with moving to the new room. The hotel is beautiful and we plan to bring our grandkids next time we visit.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Angel

Awesome

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

TRACY

No balcony or free breakfast

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Nikole

Room far away and keys did not work. Had to walk all the way back to lobby with luggage. Very crowded, assuming because of holiday, but could not even get a cup of coffee. Waited 25 minutes for them to tell us they ran out. Property is very beautiful.

10/10

Exceptional

01 Jan 2026

Stephanie

The garden view rooms are wonderful! We love the balcony and the view of all the holiday lights.

Family_with_children

2/10

Poor

01 Jan 2026

Michelle Elizabeth

Just very overpriced for not great quality. The extras like ice tubing and scavenger hunt were very disappointing. We did enjoy the ice skating even though it wasn’t level and there was a huge hole in the rink. We couldn’t get a rollaway bed even though when I booked they told me we could. The room was very small again for so much money there wasn’t really any benefit or convenience. Booked this based on reviews online and just didn’t meet expectations at all. The food was not good, we ended up eating at Waffle House or other places we have in Texas because at least we knew the food would be “okay” and not crazy expensive. Overall everything was just a hassle and I felt relief ending this vacation.

Family

6/10

Pleasant

01 Jan 2026

Andrew

Overcrowded. They have designed a resort with far more room capacity than amenity capacity. So if you just want to walk around or stay in your room, it's fine. If you want to use any of the amenities, it's uselessly overcrowded with long lines for everything from coffee to swimming. In room dining is just a box with a hamburger in it. Restaurants always booked. Water sounds are fairly loud at 70db contsantly in all interior spaces, too loud to talk at a table without leaning over or shouting... except at 8am, from 7-8am it's nice. By 9am and for the rest of the day, uselessly overcrowded. Should have about 1/3rd fewer rooms. Oh, no parking either and half the EV chargers dont work, which theres only 8, I found 4 working but with thousands upon thousands of cars in the lots, there's a lot more than 4 EVs at any given time. So, bad design all around. Most of the time you have to park in the OVERFLOW of the self parking lot and walk for 20 minutes.

10/10

Exceptional

01 Jan 2026

Barbie

Wonderful Place

10/10

Exceptional

01 Jan 2026

Billi

Coming in and out of the property & parking was confusing. Could have just been that it was Christmas Eve and very busy. I would stay again.

6/10

Pleasant

31 Dec 2025

Terry

Room was excellent. Food was great….however waiting for seating in restaurants was too long.
The friendliness of staff was great and helped our patience, but we noticed families didn’t have that same luxury

10/10

Exceptional

31 Dec 2025

Jonathan

Loved all the Christmas decorations. Everyone was friendly and helpful. Help with luggage both at check-in and check-out was seamless and attendant very friendly. Valet parking attendants were excellent. Totally enjoyed the Riverboat Cruise at the end of our stay.......oh, and the ICE sculptures were amazing!!!

Leisure Family

10/10

Exceptional

31 Dec 2025

William

Room was very clean and the service was impeccable. We are planning another stay soon as we were unable to stay long enough to explore everything.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Teresa

Beautiful lights and decorations throughout the resort.

Clean rooms, cleaning staff was great.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Carol

Amazing experience and beautiful room with a view

Leisure Family

10/10

Exceptional

30 Dec 2025

Connie

Beautiful hotel very clean friendly staff

10/10

Exceptional

30 Dec 2025

Jerry

WOW!

10/10

Exceptional

30 Dec 2025

SHELDON

Exceptional property, superb Christmas decorations, and an excellent resort for a weekend getaway.

Leisure Partner

10/10

Exceptional

30 Dec 2025

TRACE

All of the above

Leisure Partner

10/10

Exceptional

29 Dec 2025

Larry

Yes

8/10

Excellent

29 Dec 2025

Kira

It’s a beautiful hotel and we enjoyed our stay. It’s unfortunate that everything

8/10

Excellent

29 Dec 2025

Sunita

Nice everything, just too much walking.

8/10

Excellent

29 Dec 2025

Jason

The ICE! Charlie Brown Christmas was amazing. Decor in the resort was beautiful!

Leisure Family

10/10

Exceptional

29 Dec 2025

Paul

Clean rooms, lots of variety for restaurants at resort.

Business

6/10

Pleasant

29 Dec 2025

Carla

Wait time at check in was long.

Leisure Family

10/10

Exceptional

28 Dec 2025

Great stay clean rooms

10/10

Exceptional

28 Dec 2025

Jeffrey

The room was spotless and the staff answered all inquiries without issue. The entire facility was well maintained and we’re looking forward to a return trip for the water park. This trip was intended for Christmas festivities.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

George

From the moment we arrived, this place set the tone for an incredible Nashville trip. The room was spotless, comfortable, and thoughtfully laid out—exactly what you want after long days exploring the city. Everything felt fresh, well maintained, and welcoming.

The staff truly stood out. Friendly, professional, and genuinely helpful, they made check-in smooth and were always happy to offer recommendations or help with anything we needed. It felt like Southern hospitality done right.

The location was perfect—close enough to the action to soak in the energy of Nashville, yet peaceful enough to relax and recharge. Whether we were heading out for live music, great food, or just walking the city, everything was easy to access.

Overall, this stay elevated our entire trip. Comfortable, clean, well run, and full of good vibes. We would absolutely stay here again and highly recommend it to anyone visiting Nashville.

Partner

10/10

Exceptional

28 Dec 2025

Nicholas

Always an amazing experience at Gaylord

10/10

Exceptional

27 Dec 2025

Brooke

Wonderful room and hotel

10/10

Exceptional

27 Dec 2025

Dylan

Great stay

Leisure Family

8/10

Excellent

26 Dec 2025

Ernest E

I didn't see a free breakfast offering. The room was clean & well kept. My only suggestion concerns garbage. We ordered room service for one meal. The trash receptacle in our room wasn't big enough for the dining waste. I also noticed another guest had placed their room service trash in the floor at vending on my hall. It sat there 2 days & was still there when we checked out. The hotel should have trash cans on guest halls for the room service leftovers.

Partner

8/10

Excellent

26 Dec 2025

Oscar

Great hotel , however they charge you for everything.

Leisure Family

10/10

Exceptional

26 Dec 2025

Michael

Very nice boat. Checking in and out was very Efficient. Food was good

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Robert

House keeping never showed up but the room was very nice and had a great view

Leisure Family

4/10

Poor

26 Dec 2025

Brittani

While the room itself was acceptable, the presence of rust and mildew in the shower was disappointing. Given the luxury pricing of this resort, cleanliness and maintenance should be exceptional in all rooms. I contacted the front desk and customer service a total of four times, ultimately having to use my personal cell phone due to the TV not working, with no resolution or care from the resort team.

We did enjoy the resort events and the breakfast buffet, which stood out positively. However, additional buffet or value-based dining options should be considered. Even though the resort is not all-inclusive, guests would benefit from more cost-effective options that better reflect the price of the stay.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Russell

Great Facility. Friendly, competent staff.

Partner

10/10

Exceptional

25 Dec 2025

Lorraine

All of the above. What a great Christmas experience!!

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Mitzi

The room was great. Clean and conveniently located next to elevator.
Great place.

10/10

Exceptional

24 Dec 2025

Stephanie

It feels magical at Christmas time!

10/10

Exceptional

23 Dec 2025

Ginger

The rooms were great and everyone was really nice and helpful

Leisure Family

10/10

Exceptional

23 Dec 2025

Bobby

Absolutely amazing!

10/10

Exceptional

23 Dec 2025

Gloria

The hotel was decorated absolutely beautiful!! Everybody was so nice and friendly! The rooms were so clean and the beds were so comfortable!!

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Lindsay

Beautiful property and close to some great staples to visit while in Nashville. Everything inside the property is so expensive.

10/10

Exceptional

21 Dec 2025

amos

The room was spotless the atmosphere was amazing it was more than i expected we had the time of our life we wil definitely go back

10/10

Exceptional

21 Dec 2025

Steven

The breakfast was great

Leisure Partner

8/10

Excellent

21 Dec 2025

LaToya

Room was not worth $500 a night! They had me in a basic little room and the tub holds water in it while you shower! The toilet was not fully emptying when you flush it. My fitted sheet had holes in them when I arrived, but they did come and exchange them for better sheets. I loved the scenery and view of the garden from my room. I didn’t upgrade to have a better view for $99 extra a day! I really think that basic little room is overpriced! The staff were nice and took care of everything in a timely manner. I just don’t think that the Gaylord Oprayland Hotel is worth the hype! I will be staying somewhere else the next time that I go to Nashville, probably the Hampton Inn or somewhere like that because it would have been much cheaper with the same type of room! I paid for luxury at the Gaylord and they did disappointed me with that little box of a room!

Leisure Family

10/10

Exceptional

20 Dec 2025

Guadalupe

Rooms were clean and beds comfortable! Lots to explore!

10/10

Exceptional

20 Dec 2025

Steve

Everything was great

Partner

8/10

Excellent

19 Dec 2025

colleen

Didn’t have breakfast .

Leisure Family

8/10

Excellent

19 Dec 2025

Jeanne

Beautiful resort - loved the Christmas decorations. Lots of amenities, but most have an additional charge. Parking should be comped - at least partially for overnight guests.

Partner

10/10

Exceptional

18 Dec 2025

Susan

Gaylord Oprland in Nashville was wonderful with beautiful Christmas decorations. Every staff member we encountered was smiling, helpful, and gave good information with a wonderful attitude. We loved it. The breakfast at The Cacao Bean was excellent.

Leisure Partner

8/10

Excellent

18 Dec 2025

Linda

Breakfast was very good.

Leisure Self

10/10

Exceptional

17 Dec 2025

Christine

Everything was spotless and the room and hallways smelled great! The lines were long for restaurants and coffee shops, etc.... but, it was a weekend so .....

Friends_and_family Family