Name: Comfort Suites Nashville Airport - Bna
Address: 2521 Elm Hill Pike, Nashville, 37214, US

10/10

Exceptional

15 Jul 2026

Mario

Clean room

Partner

10/10

Exceptional

09 Jul 2026

June

N/A

10/10

Exceptional

08 Jul 2026

Paul

Close enough to the city but far enough away to be quiet.

10/10

Exceptional

08 Jul 2026

Tyresha

absolutely loved my room, staff was friendly and helpful

10/10

Exceptional

04 Jul 2026

Gloria

I had great experience with comfort Inn suites. Breakfast was good, pool was relaxing, and staff was friendly.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Lorna

Hardly any parking. Staff said I could check in early and told me to come back in two hours as housekeeping was coming and I would get first available. I came back in two hours, new staff said nothing available and told me to come back in another couple hours and then I could pay a $25 for an early check in which was only an hour before regular check in. They make you stand around and not even acknowledge you. Just not a good experience.

Family_with_children

6/10

Pleasant

01 Jul 2026

Janise

Overall, I had a good stay, but there are definitely areas that need improvement. Parking was one of the biggest frustrations, as it was very limited and difficult to navigate.

When I first arrived, the front desk associate walked away for several minutes without saying anything, then returned as if nothing had happened. It wasn’t the best first impression.

The hotel could really benefit from renovations. The carpets and hallways looked worn, and the glass on one of the stairway entrance doors was broken and covered with plywood, which wasn’t very welcoming. Inside the room, the water pressure was weak, and the shower water never got very hot. The temperature also fluctuated while I was bathing.

On the positive side, the room was very spacious, and the bed was comfortable, making it easy to get a good night’s sleep. One thing to note is that the floors seem very thin, so every step was quite loud and could easily disturb guests staying below.

Breakfast was good for a basic continental breakfast, with enough options to start the day. Overall, it was a pleasant stay, and I think this hotel has a lot of potential. Once the renovations are completed, it could easily be a much better experience.

Family_with_children

8/10

Excellent

30 Jun 2026

Julia

Clean room. Great location.

Family_with_children

10/10

Exceptional

26 Jun 2026

Kelli

Great!

Partner

2/10

Poor

25 Jun 2026

Angel

The only thing decent about the stay was the breakfast.
The pool was straight up nasty, the kids smelled like pee after taking a very short dip and no pool towels, just gross!
When I asked the staff for extra garbage bags the lady working breakfast said no, so I asked again for just a couple small bags for the trash and she refused. The halls had a smell of sewage. Extremely disappointing!

Family_with_children

6/10

Pleasant

21 Jun 2026

Karen

Decent for the price.

Family

2/10

Poor

20 Jun 2026

Joshua

This hotel was a bust from the start. First they had no parking. There were several cars parked in the grass and next to curbs around the parking lot, then the rooms were smelly, and all night long we heard noise like a tapping in the wall, but it wasn’t rhythmic, it was random. I could’ve handled all that. But then on the way home they charged my card $50, and I called immediately, they told me my room was missing a pillow. I asked them to double check the sheets and that the pillows were all wrapped up with the sheets in a pile, but they said they could not check again, because the house keeping had already processed our room. I asked to speak to a manager and they told me to call back Monday. Those pillows sucked but I imagine they try to do this to all their customers just to see who they can get away with it on. Nothing about this hotels workers was competent, beware of giving them your card information… your best bet is to go somewhere else.

Family_with_children

10/10

Exceptional

17 Jun 2026

Christina

All great

Family_with_children

10/10

Exceptional

09 Jun 2026

Lee

Very helpful

10/10

Exceptional

08 Jun 2026

Daniel

Breakfast was good and fresh. It was a very quiet and peaceful area and staff was friendly.

Family_with_children

2/10

Poor

06 Jun 2026

Daniel

Front desk staff was awful, rude, and discriminatory at check in. Worst experience ever!

Family_with_children

8/10

Excellent

23 May 2026

LuAnn

Nice big room, coffeemaker, frig and microwave. Room was clean but seems to have some deferred maintenance. Convenient hotel.

Friends_and_family Family

8/10

Excellent

21 May 2026

lakitia

Rooms are outdated but beds were comfortable just needs a little upgrade and the price is a little high for what's offered

Family

10/10

Exceptional

20 May 2026

Priscilla

Our suite was very nice and roomy. The hotel hosted a large amount of Rowing Team young men. We were a little concerned about noise BUT that concern was unwarranted....the bed was comfy and we had a peaceful night. The breakfast was great...pretty much anything you would want for a basic breakfast..eggs, sausage,waffles, bagels, cereal, fresh fruit and more . and the shuttle to the airport was a great ammenity!! The hotel was close to a great little country diner and The Lane Car Museum which was just delightful. We took a Lyft but young healthy people could walk it.

Partner

6/10

Pleasant

04 May 2026

Theresa

The stay was acceptable. You are required to have breakfast downstairs; if any breakfast is found in your room, you will be charged. Additionally, a $100 deposit is mandatory at check-in.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Melinda

We stayed for five nights. Our room was cleaned & beds made once over entire stay. I had to go to the front desk for toilet paper, clean towels & tissues.
The front desk staff & manager were very nice & helpful in ideas & places to see.

Friends

8/10

Excellent

18 Apr 2026

Candis

The check in process was quick. The location to everything is great. The breakfast was fresh daily. The rooms are clean and spacious. The only problem we had was the shower holding water. It drains really slow in the room we stayed in.

Partner

6/10

Pleasant

18 Apr 2026

Kate

The room doors are very thin, you can see the hall light all the way around the door when sleeping and you can hear everyone talking in the hallway loud and clear. Kids running up and down halls at all hours

Partner

6/10

Pleasant

06 Apr 2026

Deborah

Hotel is dated. Airport shuttle was great. Breakfast was underwhelming

2/10

Poor

05 Apr 2026

Melissa

They need to clean the place up. Pictures do not match what it looks like. Lobby was nice and that’s about it. We had to leave after being put into 3 different rooms. Stained and ripped couches, broken dressers, mold and mildew all over the bathroom, dust and dirt all over. Place looked like it was the projects. Staff were very nice, but couldn’t help me with my full refund. We had to leave.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Heather

Clean spacious room, friendly staff.

Family_with_children

2/10

Poor

30 Mar 2026

andrei

The room was “clean” but condition of room was very poor. Cracked ceilings falling apart, broken walls..

2/10

Poor

26 Mar 2026

Ramiro

Parking was decent but the room was very dirty and outdated.

Family_with_children

4/10

Poor

26 Mar 2026

Elizabeth

Poor quality of everything
Horrible smell

Family_with_children

6/10

Pleasant

23 Mar 2026

Danielle

The snacks/drinks at check in and available in the lobby were a nice welcoming touch. However, our room had a ripped curtain in the ground floor so we looked into the parking lot and people parking looked straight back. The “fix” was to tie a sheet to the decorative side curtain (which were fixed on the side).

Family_with_children

10/10

Exceptional

23 Mar 2026

Niya

Their drivers that pick me up from the airport were amazing. I love him so bad, very courteous, respectful and helpful…..

The staff was great very respectful very helpful. Just amazing group of people there. I love that hotel cannot wait to come back….

Self

10/10

Exceptional

21 Mar 2026

Denise

I had the room with the Jacuzzi tub and it was absolutely awesome

Partner

8/10

Excellent

15 Mar 2026

Elizabeth

Clean rooms

10/10

Exceptional

13 Mar 2026

Dannielle

I always stay here when I come to Nashville Free Breakfast Free Parking Gets Me Every time i recommend this hotel it was a few dance teams and track teams here for spring break team friendly family friendly friends friendly

Partner

10/10

Exceptional

08 Mar 2026

Crystal

only stayed one night passing through, breakfast was good and the room was very spacious.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Elisheba

The breakfast was very tasty.

Family_with_children

10/10

Exceptional

02 Mar 2026

Kristen

Room very clean , just the hot water wassnt hot .

Friends

8/10

Excellent

22 Feb 2026

Gustavo

More or less

Self

10/10

Exceptional

21 Feb 2026

Mark

The room was clean. The Check In was quick. Free Parking (Becoming rare for Nashville these days). Near the airport for my 5 AM flight. The water pressure turned down to a trickle. The shower cold/hot lever broken, so had an unexpected very cold shower. The Heat/AC condensate drain from the room above dropped water droplets onto my window unit metal housing all night. So much for a good night's rest after listening to the thumping sound all night. After checkout my card was charged an unknown $2.50. Hotel inquiry said for an additional tax - never disclosed - that was not paid by the third party booking company. The requested receipt was never provided. CC timely provided a chargeback on principle, though. Too bad my stay wan't free. It should have been.

Self

10/10

Exceptional

15 Feb 2026

Richard L. Myers

Excellent!

4/10

Poor

14 Feb 2026

Howard

Room are clean, location is great for my business trip.

Business

6/10

Pleasant

03 Feb 2026

Gladys

Yes

8/10

Excellent

02 Feb 2026

Maqbool

Room was clean. Thanks. The only issue I had was with water. The pressure was not there. It trickled down.

Business Self

4/10

Poor

25 Jan 2026

Verified traveler

Not enough toilet paper

Business_and_leisure Family

2/10

Poor

31 Dec 2025

Dipika

There were cockroaches in the room. The property offered another room when we informed them but that was full of cockroaches too. We had little kids and had checked in very late so could not leave the hotel as it was very late in the evening. We were super uncomfortable throughout the night. Please process refund. And fix the pest issue so that others do not suffer since we brought cockroaches to our house.

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Amy

This hotel was disgusting. The room was in terrible condition it smelled musty and moldy, there was broken furniture, and the worst part the pull out couch mattress was stained, moldy, and fully of bug casings and mouse poop. We specifically picked this room for the pull out because of the size of our family. When I talk to the front desk they would not give a refund but offered another room. I checked the second room thoroughly and it was just as bad so we left the hotel. At 10pm we had to pack up our family and find another place to stay. This was extremely disappointing. Will be filing a complaint to manager as well.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Jeffery

We got a refund!!

10/10

Exceptional

28 Dec 2025

Kaneetha

Everything was good

6/10

Pleasant

17 Dec 2025

Mary Lou

room was not as nice as photos online. Breakfast could have been better. Bed frame sticking out and could've hit or cut my leg, safety hazard. Staff was courteous and friendly.

Leisure Partner

8/10

Excellent

12 Dec 2025

Karen

Pleasant stay.

Partner

10/10

Exceptional

03 Dec 2025

Fares

Breakfast was good

10/10

Exceptional

17 Nov 2025

Tina

Great place

6/10

Pleasant

06 Nov 2025

Loraine

Heating system was not working

6/10

Pleasant

31 Oct 2025

Hannah

Smell

10/10

Exceptional

24 Oct 2025

Sthefanie

Good

10/10

Exceptional

23 Oct 2025

June

Comfort Suites is my go to for travel.

Leisure Self

8/10

Excellent

14 Oct 2025

Michelle

The rooms were big and comfortable

Leisure Partner

6/10

Pleasant

14 Oct 2025

Brooke

We had to ask the front desk for sheets/a comforter for the pull out couch. (Not a huge deal). We appreciate the breakfast!
The smell of the room, furniture quality and bathroom cleanliness over all was a little… disconcerting.
We had a room to sleep in on our way to Florida at a decent price! It did the intended purpose.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Sean

The room, doors walls/shower were cracked and in poor condition. Staff are not welcoming and distracted. Also playing 90s A&E Cold Case Murders day and night isn’t exactly a vibe you think it is.

Leisure

6/10

Pleasant

12 Oct 2025

Enid

I was in room 426 and my door.had a crack between the door and the door frame large enough that i couod see in the hallway and from the hallway, my bed. It did not give me a sense of safety and security. The option they gave me was to put tin foil in the crack.

Self

10/10

Exceptional

06 Oct 2025

Precouious

Room was clean breakfast was good

Business

2/10

Poor

05 Oct 2025

Jalia

Room was extremely warm the 1 night I stayed here. The room was dirty as well.

Leisure Family_with_children

8/10

Excellent

04 Oct 2025

KIEREN

OK

Business

6/10

Pleasant

27 Sep 2025

Mario

The room was very basic and the floor was terrible we had to put the corner table over a certain area because when you walked over it you can feel the dent and boards that they put down for whatever reason. The cleaning lady in the breakfast area was extremely rude.

Leisure Family

10/10

Exceptional

26 Sep 2025

Suzanne

Clean hotel, friendly staff. Easy shuttle.

Leisure

10/10

Exceptional

18 Sep 2025

Nicola

Great hotel with free shuttle to the airport every hour. Very clean and conveniently located.

Leisure Family

10/10

Exceptional

10 Sep 2025

Camisha

Definitely was a positive experience si close to beach and love every moment will definitely be back.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Ken

Staying for business and would recommend to orhers

4/10

Poor

08 Sep 2025

Christy

Coffee was out of service in the lobby the entire 5 days I stayed. Staff was not helpful, breakfast staff and housekeeping staff were very rude. The exercise room was untouched, not cleaned, and was not air conditioned. WIFI is terrible in entire building. I couldn’t do any work during my stay, I would definitely not stay here again while in Nashville.

Business Family

10/10

Exceptional

06 Sep 2025

David

Great location in terms of airport i felt safe clean and staff was great

Business_and_leisure Family

4/10

Poor

20 Aug 2025

Kathlyn

We paid for an early check-in. When we got there, the toilet in our room didn’t work. It was plugged. The phone in the room didn’t work. And the air conditioner was blowing cold and then warm air.

Leisure Family

8/10

Excellent

09 Aug 2025

KENNETH

Need more parking spaces

Business Self

2/10

Poor

04 Aug 2025

Tiawana

Bad stay

Our toilet was clogged and there wasn’t anyone to fix it. The desk clerk wanted to give me a plunger to fix it myself and bring it back to him. That’s gross and unsanitary. I paid for comfort and didn’t receive it. There was another lady having the same issue at the same time. They only had one plunger. The room service didn’t come the whole stay and the WiFi didn’t work.

Friends_and_family Family

4/10

Poor

02 Aug 2025

Brittany

It was very loud. Floors were soaked in the halls from the pool. Our check in staff was not helpful and rude. The morning staff was awesome! The ac dripped all night and the fan wouldn’t stay on.

Leisure Family

8/10

Excellent

30 Jul 2025

Devin

The room is a suite which has 2 beds in one side and a couch in the other.

Business Family

10/10

Exceptional

20 Jul 2025

June

For all practical purposes this property rates GOOD to EXCELLENT.

10/10

Exceptional

20 Jul 2025

June

I use this Comfort Suites location whenever I travel. It is safe, convenient, and reasonable.

10/10

Exceptional

11 Jul 2025

Brett

Room was clean, good breakfast, friendly staff

Leisure Family

8/10

Excellent

06 Jul 2025

Richard

easy

Leisure Partner

8/10

Excellent

02 Jul 2025

Kristina

Second time we've stayed at this property. Nice spacious, quiet rooms. Has a great breakfast, including hot items.

Leisure Family

6/10

Pleasant

30 Jun 2025

jacqueline

Run down. Staff not helpful-always on their phone. Cleaning staff was on the ball. Breakfast staff was good.

10/10

Exceptional

26 Jun 2025

Ina

It was convenient to day town ,also the service was top notch.
Thank you confront suites

Leisure Partner

10/10

Exceptional

22 Jun 2025

Akisha

Everything was clean and nice

6/10

Pleasant

21 Jun 2025

Grace

Clean enough. Lots of space. The room felt humid.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Jamie

We had a really bad experience at check-in at the hotel we originally reserved and cancelled and were very thankful to find this hotel and get their last room. Especially during CMA Fest week. The staff was very friendly and welcoming, our room was spacious and clean and they had a nice spread for their continental breakfast. Would definitely stay there again!

Leisure Friends

10/10

Exceptional

30 May 2025

EBONE

Nice property

Leisure Family_with_children

10/10

Exceptional

30 May 2025

cynthia

Awesome

4/10

Poor

26 May 2025

Mario

There were ants in the room and housekeeping was not good service

Leisure Partner

4/10

Poor

25 May 2025

Adrienne

My toilet wouldn't flush and refrigerated wasn't working they said I couldn't get a discount

Family_with_children

10/10

Exceptional

21 May 2025

Fumiko

For the price, it was average. Not very good insulation so I can hear people talking and foot steps above the floor was annoying but it was one night to stay so not much to complain.

Leisure Self

10/10

Exceptional

20 May 2025

Brandi

Great stay

The room was clean as well as the lobby area. The staff was very nice & helpful as well. I’d definitely stay at this location again.

Friends_and_family Friends

10/10

Exceptional

20 May 2025

Brandi

Exceptional Service

The entire staff I encountered was extremely nice & helpful from the shuttle driver, front desk, & housekeeping as well as the manager. The rooms were clean & ready for occupancy upon arrival. The check in/out process was smooth & speedy. I’d definitely recommend this location.

Friends_and_family Family

10/10

Exceptional

13 May 2025

Marla

Would stay here again

Leisure Family

6/10

Pleasant

06 May 2025

Gabriel

Had a leek in my room and they changed me to another room and that toilet didn’t work and they changed again to the third room. With all that being said I was not able to go to the movies that I had already paid for still waiting to be refunded for that day

10/10

Exceptional

05 May 2025

Morgan

Great stay, definitely will go again!

Business_and_leisure Partner

4/10

Poor

27 Apr 2025

Kasey

We stayed here in 2018 and loved it. However, we absolutely will not book here again. The room seemed clean. Plenty of comfy pillows and towels. We stayed two nights, and there were two huge issues: 1. Both televisions and remotes wouldn’t work. Power and volume would work, but it was impossible to change the channel. A staff member, Rosalina, was supposed to come fix it, but she never came. 2. There was a roach, a big roach, and it was in the bed.

Leisure Partner

2/10

Poor

24 Apr 2025

Iris

It was fine

Leisure Family

8/10

Excellent

08 Apr 2025

Kymberli

Repeat visitor here. Hotel is clean. Free airport shuttle. Very close to the airport. And cost efficient airport parking.

Leisure Self

2/10

Poor

07 Apr 2025

Traci

Nothing

Leisure Family

4/10

Poor

06 Apr 2025

D Scott

Booked a suite. Room was ok, clean. Furniture is beat up, no carafe for the coffee maker, king mattress was worn out, old, and hard to sleep on, can hear walking around above our room. Ants found their way to my ice tea sitting on the nightstand. Curtain blocks ac unit when it's blowing.

Leisure Partner