Name: Crowne Plaza Nashville Airport by IHG
Address: 412 Royal Parkway, Nashville, 37214, US

10/10

Exceptional

20 Jul 2026

Prince

All good. We spent a night there. Room was nice but had some goo on the floor. Didn’t bother us much but we let the staff know

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Megan

Staff were super friendly and helpful. We were booked in a non smoking room and upon arrival our room stank of smoke. The staff told us no one was supposed to smoke in there and they promptly moved us to another room within 5 minutes. Room was clean, sheets were clean, everything was good.

Friends

10/10

Exceptional

19 Jul 2026

Jennifer

I booked through a third party and was in need of the shuttle to the airport, but found out at check in the shuttle did not run on Sunday. Also, when I went down the breakfast the next morning the front desk staff said the hot breakfast didn’t get made so it was just grab and go. Otherwise the hotel was clean and safe and comfortable.

Friends_and_family Friends

6/10

Pleasant

18 Jul 2026

Brittney

Room was updated and smelled cleaned. However , the hot water took a long time to actually get hot and then there was a clinking noise that kept us up most of the night.

Partner

4/10

Poor

16 Jul 2026

Laura

I specifically picked this hotel because I needed the BNA shuttle. The website says service is continuous starting at 7am. Not true desk clerk informed me 1st pick up is 8:30. False advertising so I had to pay an Uber. Also the air conditioner in the room sounded like aluminum foil was scraping around on the inside. I had to turn it off and have a stuffy room it was so annoying. There was long hair on the front of the toilet. Also they use these cheap metal base bedframes and every single time you sit on the bed or rollover in the night it makes this terrible creaking, metal shifting noise. Not a good stay at this hotel. 😞

Self

10/10

Exceptional

14 Jul 2026

Susan

The staff were wonderful and expert.

Family

6/10

Pleasant

14 Jul 2026

L'Vonne

No service in cleaning of the rooms. Only stayed from July 11th to July 13th. Ran out of towels. Had to go get them myself. Trash overflowing as we were out and about and had purchases. Bath gel and lotions empty. All I can say is when we checked in it was clean and roomy.

Family_with_children

8/10

Excellent

14 Jul 2026

Kathleen

Rooms are nice and spacious and pretty clean. Beds were extremely firm, one thing not so great we did not have hot water, barely even warm. We ran the water for about 20 minutes and it never warmed up.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Stephanie

Be advised there is no airport shuttle on Sundays. We had opted to stay and be shuttled for convenience, but that was not the case. Also, no air in the room in JULY! When we let the front desk know, we got an apology only and no offer to fix the situation.

Partner

10/10

Exceptional

12 Jul 2026

kimeshia

Very clean and comfortable

Partner

10/10

Exceptional

12 Jul 2026

Lisa

This was a great hotel close to the airport gas and food. Everything was clean beds were extremely comfortable and breakfast was great. They were to go options and also hot options to eat at the hotel, including lots of bacon.!!

Family

8/10

Excellent

11 Jul 2026

Angela

It was good for the price!

Family_with_children

10/10

Exceptional

09 Jul 2026

Jeffrey

Nick front desk staff was excellent and the lady in the bar/kitchen were excellent too. They made my stay perfect.

Self

10/10

Exceptional

02 Jul 2026

Amy

After I booked our stay I started seeing several negative reviews and was worried sick about our upcoming stay! It was non-refundable. Let me tell you, we were very pleasantly suprised at how clean and nice the place is. Room was great! Lighting in the room was a little low for me but that is my problem NOT the hotel. Our interaction with any staff was very pleasant. We felt safe. Shower was great. Bed was comfortable. I would stay here again and again. July 2026

Business Friends

6/10

Pleasant

29 Jun 2026

Elise

We booked a 2 queen beds room and were given a king bed room. We tried calling the front desk multiple times and sent 3 emails for the shuttle but never got any answer and had to pay for a taxi. We are very disappointed by our stay.

Friends

10/10

Exceptional

28 Jun 2026

Arin

Clean room
Staff
Breakfast
Parking

10/10

Exceptional

28 Jun 2026

Rhonda

It was clean, nice helpful friendly staff. The breakfast was a bonus.

Family

10/10

Exceptional

27 Jun 2026

Trey

Staff was amazing. Very clean and comfortable rooms.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Tye

Nothin

10/10

Exceptional

15 Jun 2026

Concepcion

The staff was amazing and pleasant..

Self

10/10

Exceptional

08 Jun 2026

Leah

Everyone was so friendly and the rooms were extremely clean.

Self

10/10

Exceptional

07 Jun 2026

Aubrey

We booked one night at the crown plaza and it was very nice the staff were awesome . Ms Oakland was very helpful and provided very great customer service throughout our stay and our breakfast was great . I can't remember her name but the lady was awesome I think she said Ms D was her name

Family_with_children

10/10

Exceptional

02 Jun 2026

James

Very friendly staff. Ok if all you need is a room. No other amenities available.

Self

10/10

Exceptional

31 May 2026

Douglas

Oakland was kind and helpful. We met her at a late check in and then she greeted us for breakfast. Oakland was pulling double duty but never let it dampen her spirits or effect her excellent service. Give this lady a raise!
Hotel was clean and well appointed, comfy rooms with updated furnishings. Great stay.
They gym is basically just cardio equipment. If youre looking to lift that could be a bit of a let down.

Friends

4/10

Poor

26 May 2026

Frantzo

COVID-19 is over and it is time for the hotel to start offering warm breakfast. Jimmy whatever for breakfast at Crowne Plaza is not cool. This is not Motel 6

Self

2/10

Poor

26 May 2026

TOM

Check in was put out helping us. Room was terrible, bad odor, hair in the shower, bathroom floor smelled like urine, very poor lighting, and outside noise.

Partner

10/10

Exceptional

22 May 2026

Leslie

This hotel and staff were AMAZING! However, I’m thankful I chose to pay at the property, because Expedia didn’t inform me that the kitchen and the bar were under construction. Had I paid through Expedia I would have paid for services I wasn’t able to use, and not be refunded. However because I didn’t pay through Expedia I was able to not have to pay for services not received.

10/10

Exceptional

20 May 2026

Tiffani

The room was very clean and comfortable. Being in a flight path near the airport was not a problem for sound- heard no noise in the room. Comfortable place for rest and would definitely visit again.

Partner

4/10

Poor

11 May 2026

Byer

I selected the hotel because it had a \"Hotel Shuttle\", then while at the airport I called for the shuttle and I'm told the driver \"went home early\" and by the way, we don't have a shuttle on Sundays. Now I have to pay for an Uber to the hotel and back to the airport the next day,

Who is going to reimburse me for the Uber for the false advertising saying they had a hotel shuttle?

Friends_and_family Family

8/10

Excellent

10 May 2026

Tavia

It was good , would stay again

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

thomas

Yes

2/10

Poor

24 Apr 2026

Sara

I recently stayed at the Crowne Plaza Hotel in Nashville, and unfortunately, my experience was very disappointing. The room was not clean upon arrival, with noticeable stains on both the towels and the bathroom mat, which immediately raised concerns about hygiene.

To make matters worse, I was unable to shower because the water never got warm, even after waiting a long time. This was extremely frustrating, especially since I was relying on the stay to freshen up before my flight. Additionally, the air conditioning was inconsistent and uncomfortable, fluctuating between too hot and too cold with no stable setting.

Overall, the stay did not meet even basic expectations. I booked this room specifically to rest and shower before traveling, and I was unable to do either. Given the circumstances, I do not believe I should be charged for this stay. Very disappointed with the experience.

Family_with_children

10/10

Exceptional

19 Apr 2026

Christian

Clean room, and the staff was amazing.

Family_with_children

10/10

Exceptional

17 Apr 2026

Makaylin

I love the staff here! I always have a great stay

Self

6/10

Pleasant

13 Apr 2026

Donald

The kitchen is under renovation...poor breakfast because of it. No microwave in the room, shade didn't work properly.

4/10

Poor

12 Apr 2026

Lynn

The room had a stained bath mat. The advertised shuttle from 5:00 a.m. to midnight was not actually what they offered. I had booked this hotel specifically because it had the shuttle and needed it at 5:00 a.m. to catch an early flight and wanted to costs of that bundled by staying at an \"airport hotel\". We tried asking 2 different staff to fulfill this stated policy but they were not willing to find a way to accommodate. They said shuttle ran from 7:30 a.m. to 6:30 p.m. The shower door slid open while showering. Overall not pleased.

Family

2/10

Poor

31 Mar 2026

Leslie

Our 1st room was covered in dead lady bugs all over the beds, tables, floors, etc. our 2nd room the same thing, the staff stated they had been having a problem with them and sent us to a 3rd room which again, covered in dead bugs. I cancelled my stay! The staff were wonderful and very understanding!

Friends

10/10

Exceptional

30 Mar 2026

Denise

This stay was one of the best!!!! I absolutely love this hotel and everything about it! Oakland was amazing from check in to check out. She works at the front desk and has such a great attitude. I will definitely book this hotel again!!!!

Family_with_children

10/10

Exceptional

30 Mar 2026

Alishia

Clean room - nice and comfortable- would definitely stay again

Family_with_children

8/10

Excellent

27 Mar 2026

Marcia

N/A

Friends

8/10

Excellent

06 Mar 2026

James

great pick

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

michael

Nice place well maintained and staff was great

Family

8/10

Excellent

24 Feb 2026

Makaylin

The stay was nice! Dana, the nighttime receptionist, was too sweet. I just wish that housekeeping would have come each day. Other than that i enjoyed my stay.

Self

4/10

Poor

21 Feb 2026

Turkessa

The staff was wonderful…… the room was another story the key didn’t work we had to get the front desk to let us in each time we left their was no breakfast as indicated water took a long time to heat up.

Partner

4/10

Poor

20 Feb 2026

Travis

The doorknob to the room never worked for the 3 nights I was there. I had to have a staff member let me in every time I needed to get into my room. I heard other guests saying similar things about other doors as well. There was one night that it was raining out and I tried using the door at the rear of the building but that doorknob did not work either.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Veleka

Great stay!

Leisure Family

2/10

Poor

20 Jan 2026

Micheal

There was no one available to check me in when I arrived. Unfortunately, I’d just been on flights for the last eleven hours and the last thing I wanted was to wait around for about 15 minutes for the desk clerk to make it back to the hotel. Add insult to injury, I woke up to a shower that, regardless of how long I let it run, never got warm. If you can stay anywhere else, you might be happier there.

Leisure Family

2/10

Poor

20 Jan 2026

Ayanna

When arriving at the hotel, we got checked into our room that hadn’t been turned over from the previous visitors. We went back to notify the front desk and was moved to another room that was still not turned over. The third room thankfully was cleaned out, but it was annoying being an out of state traveler and having to deal with. The front desk was helpful during this process and told us that housekeeping marked the rooms as cleaned when they weren’t.

8/10

Excellent

01 Jan 2026

Tressica

None

Friends

8/10

Excellent

29 Dec 2025

Ricky

The staff are great. Their amenities were good and especially a German by the name of Jeremiah helped me out with a flat battery on forever be grateful. The only reason I didn’t give it five stars is the breakfast was not as described, and the elevators won’t working.

Leisure Self

10/10

Exceptional

24 Dec 2025

Rebecca

The entire hotel was immaculately clean. The staff were so helpful and knew the area very well. This was my second stay and both times were way above my expectations. I highly recommend you stay at the Crowne Hotel because it was much cheaper and way more than I expected.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Ronnie

nice

Leisure Friends

10/10

Exceptional

14 Dec 2025

Olivia

Everything was lovely I enjoyed my stay at Crown plaza the front desk crew was amazing and so welcoming for our first time in Nashville. Nashville was a nice time to celebrate my birthday no regrets.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Beth

The lady checking us in was very friendly and helpful, her name was Oakland, she was very helpful to my mother-in-law.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Marie

I gave the hotel 3 stars only because of the staff we met at night coming or going. They were very courteous, and competent. The hotel would have gotten 2 stars if those people had not been there. We stayed 2 nights.

The restaurant and the bar were not open at any time.

Our room was nice, however the lighting was terrible.Upon returning to our room after a day on the town we discovered our room had not been serviced ( bed not made, bathroom not cleaned, and trash still in the can. There was no one there to clean the room.

We will not stay at this facility again.

,

Leisure Family

10/10

Exceptional

08 Dec 2025

HECTOR

Clean and quiet

Leisure Partner

8/10

Excellent

07 Dec 2025

Melanie Lauren

They need safes in the rooms. Otherwise lovely. Kitchen was not open but a few breakfast items were still made available.
Overall, great staff & location.

10/10

Exceptional

07 Dec 2025

Mary

My stay was excellent. The ladies at check in were very nice and helpful. I will definitely stay again!

Leisure Self

2/10

Poor

06 Dec 2025

Eve

The connected room was very loud. They promised a restaurant, a bar, a shuttle from the airport. They had NONE of these things. Every car in the parking lot got broken into the night we were there and the day we left the hot water went out on one floor.

Leisure Partner

8/10

Excellent

01 Dec 2025

Stephanie

Place was good. Oakland checked us in and she was amazing.. The bed was a little rough leaving me with a sore back but the room itself was good

8/10

Excellent

01 Dec 2025

Shehryar

Good hotel

Leisure Partner

10/10

Exceptional

16 Nov 2025

Lois

Professional staff and nice room!

Leisure Partner

8/10

Excellent

14 Nov 2025

Cami

Room was clean but the hotel smelled like natural gas. Fire trucks came but didn’t tell anyone to evacuate. Our shower door was also broken but didn’t bother us

Leisure Family

2/10

Poor

11 Nov 2025

John

We actually never even got to check in. Two and a half hours into our 4 hour drive, we got a call from the front desk stating that they were overbooked, and that we no longer had a room for the night. This is, of course, after having had the reservation in place for NINE days. Fortunately for us, we found another place to stay. But we will never, ever consider staying at a Crowne Plaza again. The staff member didn't even offer to help us find a new place, didn't offer a voucher for a free or discounted stay...nothing. Absolutely terrible experience, and I will tell everybody about it anytime I hear \"Crowne Plaza\" in the future.

Friends_and_family Family

4/10

Poor

10 Nov 2025

Joel

Had a room on the 5th floor that had been renovated. The decor was nice, but the room was not as clean as it should have been. There was a dead bug on the floor by the window and hair around the sink, in the shower, and on the floor. Just didn't feel like the cleaning staff cleaned as deeply as they should have. Giving two stars because price was good, location is good, and the renewed decor is nice.

Leisure Family

8/10

Excellent

09 Nov 2025

Amir Mohammad

Good clean rooms and friendly staff. The location is a bit outside the center but very accessible nonetheless.

Business_and_leisure

10/10

Exceptional

09 Nov 2025

Emily

Staff was courteous, room and lobby was very clean.

Partner

6/10

Pleasant

06 Nov 2025

tracy

Very friendly staff. Beds were comfortable. Shuttle service from the airport was convenient.

Leisure Family

10/10

Exceptional

05 Nov 2025

blanca

Once again a great stay!!

Partner

10/10

Exceptional

04 Nov 2025

Johana

Good

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Mercedes

Yes

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Keri

Clean room. Very spacious

2/10

Poor

30 Oct 2025

Paul

Car was broken into overnight along with another7 or so vehicles. Staff was aware that there were crime issues in the area but there was not onsite security monitoring the parking areas for potential crimes. I would not recommend staying in this are of Nashville

Leisure Self

10/10

Exceptional

29 Oct 2025

Lillian

The hotel did not have dining which was tough when we turned our car in but the staff was awesome.

10/10

Exceptional

28 Oct 2025

Glenn

Staff was courteous and the room was clean

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Ian

Everything worked. Whatever air freshener they are pumping in the lobby and hall is repugnant and seems like it’s trying to hide something. The missing ceiling tiles in the fitness room, water stained walls and carpet from a leak could be a definite sign something is not being addressed. It’s a place to stay but I wish I’d looked harder at other options. I probably wouldn’t stay here again.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Maykel

This Hotel was very clean, easy going staff members, close to all great entertainment and great price.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Shehryar

Courteous staff, clean rooms.

Leisure Partner

2/10

Poor

23 Oct 2025

Shanita

Horrible Stay

Horrible stay. The restaurant was closed the whole time. The sink didn't have a stopper. There was hair in tue bathroom. The roller curtain was broken so we didn't have privacy from the outside and couldn't sleep in because of the sunlight. We had to have our key reprogrammed everyday of the stay, as did our neighbors. The fire alarm went off the last night of stay. We wont stay here again.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

MICHAEL

Location was great. (Close to airport) just didn’t like the fact you have to go downstairs to warm up food. But I would book again for sure

10/10

Exceptional

22 Oct 2025

Mechelle

Excellent accommodations

8/10

Excellent

20 Oct 2025

Regina

Good stay

Leisure Family

2/10

Poor

20 Oct 2025

Michael

Room 30 minutes late . No bar no breakfast . Bad attitude and no staff

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Shantoya

I had a very pleasant stay at this hotel. The property is clean, well maintained, and located in a secluded yet safe area, offering a peaceful environment for guests.
While the location is somewhat remote, transportation is easy to manage with Uber or a rental car, I personally found Uber to be convenient and reliable throughout my stay.
The staff were exceptionally kind and accommodating, which added to the overall positive experience. I would absolutely consider staying here again in the future.

Leisure Family

4/10

Poor

19 Oct 2025

DANIEL

The door would not lock told the gyro t desk the said the would get it fix guess what never happened

2/10

Poor

19 Oct 2025

Kipp

No Airport Shuttle after 6pm Friday Eve. No Bar service, No Breakfast Sunday morn despite paying for breakfast included..

Partner

8/10

Excellent

18 Oct 2025

Claud

Easy and quick check in. Polite staff.

Business

10/10

Exceptional

17 Oct 2025

Michael

Great place at a good price.

Self

2/10

Poor

17 Oct 2025

Danielle

Your vehicle will have the windows busted out. It happens regularly at this hotel.

Leisure Partner

8/10

Excellent

17 Oct 2025

Jameson

The staff was very friendly and overall the hotel was clean from the lobby to your room.

Partner

10/10

Exceptional

14 Oct 2025

david

The front seat was very professional I have no complaints at all I would revisit this hotel

Partner

10/10

Exceptional

14 Oct 2025

Lily

Great hotel. But don’t stay if driving. Our Truck and 14 others at this hotel and 4 other hotels in the area for a total of 40 vehicles got windows broken same night. Police told us staying near the airport is a targeted area for crime and breaking into vehicle. Been to Nashville 3 times this year and first time staying near the airport and last time. Hotels great, clean and awesome. expect your car to be broken into.

Friends_and_family Friends

2/10

Poor

13 Oct 2025

William

They cancelled my reservation about an hour before I arrived. Blamed it on Expedia over booking

10/10

Exceptional

13 Oct 2025

Ryan

Nice

Leisure Partner

6/10

Pleasant

12 Oct 2025

Pamela

Several Vehicles were vandalized and windows were broken out. The bar was closed for the weekend.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Steve

We’ve stayed at the Crowne Plaza several times for its convenient location. This time we were only on the property six hours due to a late check-in and an early flight.

For the first time we had an issue with our room. Unfortunately, Maintenance isn’t on-shift at 11:00 PM. It wasn’t a critical issue but it was worth reporting. The clerk said I could call the manager the next morning and “she’d make it right.”

I did as was suggested and the manager adjusted our fee to my satisfaction. Will certainly stay again.

Family

10/10

Exceptional

12 Oct 2025

Rachel

Perfect hotel stay for a weekend away. Not too far from downtown, about a 15 minute drive. Service was friendly and room was clean and super comfortable. Would definitely return

Friends_and_family Friends

4/10

Poor

12 Oct 2025

Scarlet R

Staff was helpful, room was very clean, shower was wonderful, location was close to shopping and dining. However, the 1st night (Friday) of our 2 night stay my vehicle (along with 4 others) was vandalized and robbed (roughly $2k personal items taken & likely $5k+ in damages). It took law enforcement 1.5 hours to show up before we could make a report. Also, the only person that had access to pull camera footage happened to be out of town, so the report is still incomplete. Since we are from out of state this makes it extremely difficult to file insurance claims. Sadly, after this incident the staff explained to us that this was not uncommon and as a matter of fact was known to occur about every other Friday night. There was also supposed to be a bar in the lobby but due to short staffing it was closed. As for the full breakfast buffet on our 2nd morning, there was nothing offered as the cook decided not to show up for work. All things considered I would 10/10 highly not recommend staying here.

Leisure Partner

8/10

Excellent

10 Oct 2025

Octavia

The air conditioning was way too cold and couldn't be changed. Turned it off, kept coming back on.

Self

8/10

Excellent

10 Oct 2025

Nayelly

The ony thing I did not like was the waiting time to check in it took about 20 minutes or more to be the next in line with only them helping 1 customer at the moment

Friends_and_family Family