Name: BNA Suites
Address: 721 Royal Parkway, Nashville, 37214, US

2/10

Poor

20 Jul 2026

Kerry

I brought to the hotel’s attention that I was charged for an extra night. I went through all steps and was assured I would be refunded in 7-10 business days. I gave the 20 day before calling back to inform them. They told me to email the manager. It has now been 72 days with no refund, no additional correspondence from anyone there. As far as customer service, 0 out of 10! I would never recommend. Never staying here again.

Family

2/10

Poor

19 Jul 2026

Steven

The place was being changed over for ownership. The website said had shuttle to airport but once there the clerk said they discontinued it the day before. Not a nice experience either.

6/10

Pleasant

19 Jul 2026

Renu

Room was clean & breakfast was good.

Family_with_children

6/10

Pleasant

16 Jul 2026

Aubree

Front desk was not friendly and the breakfast was not as seen in the pictures.

Friends

4/10

Poor

08 Jul 2026

Craig

Room would not cool
Down

10/10

Exceptional

08 Jul 2026

Teresa

Have no complaints was perfect

Partner

6/10

Pleasant

07 Jul 2026

David

We picked an economy hotel with shuttle for flying out of BNA for vacation. Had no light in commode/shower room. Called to have resolved, hours went by with no contact. Advised we needed new room. So we got a new room. Found out next morning we had only hot water. Toilet water was hot, shower too hot to bathe. Whatever. We didn't let it upset us on vacation. We moved on.

Partner

2/10

Poor

06 Jul 2026

Maria Teresa

It is purely a money-making business with no consideration for customer satisfaction

Friends

10/10

Exceptional

05 Jul 2026

Raymond

The rooms were clean and good was great!

Friends

8/10

Excellent

05 Jul 2026

Gabriela

It was a very nice room.

8/10

Excellent

04 Jul 2026

Kimberly

Some confusion about whether they have an airport shuttle or not. It was advertised in the hotel but the front desk said they didn’t. But otherwise the room was clean and it had a nice breakfast buffet.

Partner

6/10

Pleasant

04 Jul 2026

Sara

I booked it because it was advertised as having a free shuttle to the airport. Apparently, it was bought out by another company recently & as of 7/1, no longer has an airport shuttle, even though it still currently advertises it on Expedia. I would’ve liked to have been given the option to re-book my hotel to save the extra $30 for the Lyft I had to pay for.

Family

10/10

Exceptional

04 Jul 2026

Sean

Fabulous

Partner

6/10

Pleasant

03 Jul 2026

Cy

The bed was not comfortble and very cheap worn linens. The room was ok but not very clean for the price, as the room needs updated with new carpet and window coverings. I will not stay at the hotel again.

Partner

10/10

Exceptional

03 Jul 2026

Iolanda

It was a great hotel with nice rooms

6/10

Pleasant

01 Jul 2026

Candace

The Ac in the room didn’t work, the beds were hard and pillows were flat. Housekeeping showed up at 10:30 to clean the room, when asked around 4 to have our room cleaned We need towels and bathroom necessities They said housekeeping left but if we came down they would give us what we needed. Pool was dirty There was not enough parking spots by the evening.

Family

6/10

Pleasant

30 Jun 2026

Jane

They didn’t have any working ice machines and it was definitely dated. The staff was nice and for the price it was fine

Family_with_children

10/10

Exceptional

30 Jun 2026

Jeff

The room was spacious and clean. The breakfast was extensive

8/10

Excellent

30 Jun 2026

Kevin

One night stay prior to flying out in the morning. Room was clean. Free shuttle to the airport was nice and on time. Front desk not very outgoing. Would stay again.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Amy

The rooms had very stained carpet and just not in good repair, especially for a Hyatt. You get what you pay for!

Family

2/10

Poor

29 Jun 2026

Becki

We had a terrible experience. After a delayed flight, we arrived at midnight and there was NOT one place to park. Upon check in, I was ask if a king room was ok. I told the man that this was not acceptable. I booked a room with 2 beds at least 3 months in advance. He said that if we stayed the night, we could move to a room with two beds the next day. The room had not been cleaned, it smelled bad and there were stains on the couch - no soap provided, etc. The next day when I asked to move to a new room, the man said they didn’t have any available with 2 beds and he didn’t know why anyone would say I could move. We requested a refund from Expedia after the hotel offered a 25% discount which wasn’t acceptable. This was by far a terrible experience and used up one day of our short vacation after booking and moving to another hotel.

Family

6/10

Pleasant

29 Jun 2026

Kristine

Very nice staff. Property needs to be refreshed so it looks clean and inviting.

4/10

Poor

29 Jun 2026

Kaitlin

From first glance the room seemed okay, it was a little dirty. After spending some time in the room, we noticed there was no cold water, which wouldn’t have been an issue, but we had our dog with us. The shower was scalding (and I like hot showers). We let staff know, and they said they would move us, but never did. The pipes under the faucet were also leaking and the floor was soaked. On top of all of this, my daughter stepped on a staple that was in the carpet. It punctured her foot. Staff just apologized, nothing was done.

Family_with_children

2/10

Poor

29 Jun 2026

Ashley

This hotel is awful and in need of a serious renovation.

10/10

Exceptional

29 Jun 2026

Hine

Good

4/10

Poor

29 Jun 2026

Brandon

When first arriving to the property and entering the lobby, there is an OVERWHELMING fake air freshener smell. To the extent that I would hold my breath and avoid the lobby as often as possible. I had to change rooms three times. The first room smelled strongly of cigarettes, the second room had a broken lock and the third room was fine. The rooms seemed clean for the most part, but all had peeling wallpaper and seemed like nothing had been deeply cleaned for a while. Other members of my group had similar or worse issues with their stay.

Business

10/10

Exceptional

29 Jun 2026

Debbie

Clean, good breakfast and quiet

Partner

8/10

Excellent

28 Jun 2026

Sharron Wilkins

Not as clean as their other location in Nashville, but this was convenient for our journey, and the price was reasonable.

Partner

4/10

Poor

28 Jun 2026

Aimee

I selected the hotel based upon the reputation of Hyatt Place brand. I moved from a downtown hotel after a conference to be closer to the airport because I am early morning flight. The conference was intense so I wanted to unwind and watch tv

I get to the property and the gentleman who received me was polite.
The property was quite dated and could use freshening up with paint for the basics.

When i got to the room I wanted to relax with the tv. The remote control didn’t work so I reached out to the front desk. He sent up the engineer.

The engineer came with another remote. It didn’t work as expected and I asked to be moved but I was told the property was sold out.

I was in a handicap room but that was not a problem. However if there was someone with mobility issues there were additional concerns.

The shower had a sign that says don’t touch the glass door use the shower curtain. As a result you have to be in the shower to start and control the temperature.

I was only there for a day and was thankful for the shuttle. There was a notice that says the shuttle will stop in July.

Self

8/10

Excellent

28 Jun 2026

Keith

Property was clean and nicely located for us. Staff were helpful and polite. Breakfast after a few days was a little mundane but did what was required

Partner

6/10

Pleasant

28 Jun 2026

Shraddha Patel

It’s okay

6/10

Pleasant

28 Jun 2026

Dana

I tried to order a shuttle from the airport and was impossible to get through. A contact number to call was given but it was for reservations only. The first time, the operator disconnected my call. The second time, the operator put me on hold and didn’t return, so I had to get an uber. The experience was very frustrating. The only good thing about the hotel was the room was spacious but the sofa was filthy dirty and stained was afraid to sit in it.

Family

6/10

Pleasant

28 Jun 2026

Matt

Not bad. Elevators were in pretty bad shape.

10/10

Exceptional

26 Jun 2026

Thomas

The room was clean and comfortable, and the staff was friendly and helpful throughout my stay. The air conditioning worked well, which made the room comfortable after being out during the day. Breakfast was convenient and had good options. Overall, the property was well kept, easy to enjoy, and I had a good experience.

Business Partner

2/10

Poor

26 Jun 2026

Morgan

The room was not what we booked. We requested a tub, and had a shower. The staff was no help. All related. There was a restaurant advertised and there was no restaurant. The vending machine was nonexistent. The ice machine is older. Breakfast was bare minimum.

Partner

8/10

Excellent

25 Jun 2026

Moses E

The staff was friendly and professional. The room was cozy and clean. The room smelled wonderful, a fresh clean smell. The buffet breakfast was excellent with many hot food options, along with a variety of fresh fruits. There were several seating areas for breakfast. My husband and I enjoyed our stay.

Partner

4/10

Poor

25 Jun 2026

Terri

Bed was very comfortable, towels were soft . carpet in room was very dirty, couch had several large dark stains. Elevator ceiling pieces fell off and had wires hanging down. Night front desk person was very friendly and helpful, day time front desk person was on her phone and unhelpful, and unfriendly.

Friends

2/10

Poor

25 Jun 2026

Larry

Don't let the 7.8 rating given this Hotel fool you. It's a dump. There are dozens of hotels within a mile of here and I picked one of the worse because the Hyatt name was on it. During checkin there was a machine blowing out some awful smelling fog into the lobby. It literally gave us a headache by the time we checked in. The hotel smells old. Our couch had stains all over it. The bathroom door was stuck open, like it was glued to the floor and would not shut. I could go on but you get the idea.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Raymond

This hotel is outdated and the rooms need new carpet. Rooms are smaller, everything needs to be painted. Overall place is not worth it

Family_with_children

8/10

Excellent

24 Jun 2026

Lakisha

It was nice and clean

Family_with_children

2/10

Poor

24 Jun 2026

Lauren

DO NOT STAY HERE. It’s absolutely disgusting! I literally checked in at 11pm after a long drive with kids and left at 11:30pm to go to a different hotel. The hotel is filthy. The room was falling apart and smelled like urine. I’m almost certain there was fecal matter on the floor. Currently fighting to get my $130 back. DISGUSTING!

Family_with_children

8/10

Excellent

23 Jun 2026

Brandy

The hotel and staff were great! Very helpful and friendly. The room was spacious and clean and the breakfast was great with a broad variety of choices. We would definitely stay there again!

Family_with_children

2/10

Poor

22 Jun 2026

Rikki

The hotel is very outdated and not well kept. When we walked in the hotel lobby was hot and muggy, similar experience when entering the elevator.

Our room was a decent size, but there were visible stains throughout the room and it looked very unsanitary. At one point, we thought we felt bed bugs. The sink was clogged, the toilet didn’t flush well, and the tv didn’t work.

The only positive was the staff was helpful and the shuttle is convenient for airport drop off. I wouldn’t recommend this place again.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Danielle

Parking spaces were very limited. Walls are very thin and could hear everything.

10/10

Exceptional

22 Jun 2026

Tracy

comfortable bed and pillows. nice safe area near the airport. good breakfast.

Self

10/10

Exceptional

22 Jun 2026

Alindria

My family rates hotels by shower temperature and water pressure. 10/10!!!

Partner

6/10

Pleasant

21 Jun 2026

Alicia

Stay was reasonable for the price, no frills.

Family_with_children

6/10

Pleasant

21 Jun 2026

Gaurav

Very disappointed

Self

8/10

Excellent

20 Jun 2026

Janika

Clean room, hot showers, very impressed with the cleaning crew, over all satisfied for the value

Family_with_children

8/10

Excellent

20 Jun 2026

Donnell

Room was clean and staff was helpful. Breakfast was excellent.

Self

10/10

Exceptional

19 Jun 2026

sumaya

Enjoyed my stay

6/10

Pleasant

18 Jun 2026

Michele

Staff was very nice. Best part of the hotel. Parking was abysmal! The couch wasn’t very comfortable and there was a smell to the room. As if there was a very scented candle that had been there for a year and trying to cover up something. Staff was great. The place…. Meh.

Partner

10/10

Exceptional

17 Jun 2026

Sharon

One of the breakfasts offered.

Partner

10/10

Exceptional

16 Jun 2026

EDWARD

Nice big room, good bed.

Partner

10/10

Exceptional

16 Jun 2026

William Aaron

Staff were helpful, room was cleaned daily which was great and helpful. Air conditioning was suitable.

Family_with_children

10/10

Exceptional

16 Jun 2026

Pamela

The property was very well maintained and clean. The room was larger than expected.
Breakfast was a 10 out of 10. The front desk staff was great, everyone that we encountered was very nice and helpful. The location was great only being 6 minutes from the airport and 20 minutes to downtown made it very easy to get around.

One thing to note, parking fills up fast. We were able to park at the best western across the street as its owned by the same compnay.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Justin

Great shuttle to airport

Family_with_children

10/10

Exceptional

14 Jun 2026

JOYCE

Great location!

Partner

10/10

Exceptional

13 Jun 2026

Marlena

I like the overall property and the proximity to everything.

Self

10/10

Exceptional

13 Jun 2026

shan

Best breakfast they have.

Family_with_children

6/10

Pleasant

12 Jun 2026

Latasha

Staff was friendly. Decently priced and worked well for a last minute place to sleep. The building is not secure and the parking is terrible. Plan to be there right at check in and then uber around town otherwise you will be parked across the street or behind other vehicles.

Family_with_children

10/10

Exceptional

12 Jun 2026

Pedro

This was one of the cleanest, well decorated hotel we have ever stayed at. It even had a pleasant aroma when we walked in. Rooms were very spacious!! Breakfast was delicious. There’s a McDonald and Kentucky fried chicken within walking distance. Only issue was the ice machines look outdated and the one in the first floor doesn’t work. Would definitely stay again!

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Edith

Change up the breakfast and some fresher fruit

Partner

8/10

Excellent

11 Jun 2026

Jim

Spacious rooms with living area. Quiet area. Usual breakfast foods. Property needs a bit of tlc. Helpful staff.

Friends

10/10

Exceptional

11 Jun 2026

kimberly

Very nice and helpful staff.

Self

8/10

Excellent

11 Jun 2026

Marion E

The bed was comfortable, the room was clean. Everything was good and I would stay there again and recommend.

Partner

10/10

Exceptional

10 Jun 2026

Theresa

Nice and roomy. The desk clerk was polite and very helpful. Told us a great pizza place to eat at within walking distance. We'll stay here again.

Family

2/10

Poor

10 Jun 2026

Steve

The office chair in my room was piece of junk and should go to the dump immediately rm 416. Room was dirty. Pillows terrible. front desk people super unfriendly.

6/10

Pleasant

10 Jun 2026

Tabitha

The room was clean and staff were nice.

Partner

4/10

Poor

08 Jun 2026

Christine

it was fine for one night. Hotel smells like weed everywhere. In my room the floors were dirty and smelled. Again I was there for 9 hours so it did its job for that.

Partner

4/10

Poor

08 Jun 2026

Janessa

I stayed at Hyatt Place Nashville Airport with my husband and our 3-year-old son while I was in Nashville for school. We chose this hotel because it’s close to the airport, and my son loves watching the planes come in for landing.

Unfortunately, our first room was unacceptable. There was hair all over the bed and pillows, and we even saw a roach. Traveling with a young child, this was very concerning. Thankfully, a young man at the front desk (I don’t remember his name) was very apologetic and allowed me to look at three different rooms before selecting a cleaner one. He was the highlight of our stay.

The biggest issue was parking. One night there were no available spaces for hotel guests. My husband asked the front desk where we should park and was told to park near the dumpster. While there, several raccoons came out around the dumpster area. Thankfully, my husband reacted quickly and kept our son in the car while we drove off to find somewhere else to park.

Other downsides were the lack of a microwave in the room and a very limited TV channel selection.

While the location is convenient and the front desk employee did his best to help, the cleanliness issues, roach sighting, and terrible parking situation made this a disappointing stay.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Mark

Hotel outdated, but great staff, clean, and we had good stay!

Partner

6/10

Pleasant

08 Jun 2026

SAUNDRA

It was a nice stay, for the money.

Self

4/10

Poor

08 Jun 2026

Melissa

Breakfast was included, close to the airport, friendly staff.

There was only one person working in the entire hotel so when we needed another towel and washcloth it took him a few minutes. Then when i realized there was no sheets or pillows for the pull out bed I had to go downstairs to retrieve them myself. The pool was not clean, the ac in the halls and elevator didn’t work. Overall disappointed for a Hyatt. This is my first time being disappointed at this chain.

Family_with_children

2/10

Poor

08 Jun 2026

Kerri

Very upset over the condition of cleanliness in our room stuff on the sheets. Wraps in the corner. Looked like nothing had been wiped down or vacuumed as well.

Family

6/10

Pleasant

08 Jun 2026

Lisa Marie

We have stayed here multiple week long trips however this time was by far the most disappointing. Our toilet struggled to flush and we asked for help twice but never got it fixed. We had to go to the down stairs public bathroom if we needed to go. Also the water temps were equally as frustrating. It was either scalding hot in our shower or ice cold. Please fix things up in the hotel. It has always been a nice place to stay and we hate to see it going down hill and not maintained.

Partner

4/10

Poor

05 Jun 2026

Sandra

The bed had blood stains on it and the breakfast was fair. The air conditioner was working well other than that it was not good.

2/10

Poor

05 Jun 2026

Hector

This place is completely run down. The hotel is falling apart and appears poorly maintained. The room was dirty, smelled unpleasant, and did not meet basic cleanliness standards. Overall, the property was disappointing and not worth the money. I would not stay here again and would not recommend it to others.

Family_with_children

6/10

Pleasant

05 Jun 2026

Mikaela

Fair. Room was okay. Hotel was kinda yucky, weird smells around each turn. Good breakfast.

Family_with_children

4/10

Poor

05 Jun 2026

Mariah-Rose

The room was moderately clean and I say that because there were spider webs like it hasn’t been cleaned for almost a year by the air conditioning. The bed and almost every pillow had dark hairs on them. The hotel really needs to be renovated the chairs in the lobby don’t seem to ever be cleaned. Some of the leather booths were torn and broken as well as the outlets in the breakfast area did not work. The power kept going off on our last day thankfully we were checking out that day. The only good thing I can say about this property was the staff members most especially Jesse at front desk he has the best customer service and was the most attentive as well as the lady that does breakfast she’s amazing and maintains a clean well put together breakfast.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Jeffrey

Breakfast

10/10

Exceptional

04 Jun 2026

Brenda

Hotel is a bit outdated but very clean. Staff was friendly. Will stay again!

Business

10/10

Exceptional

04 Jun 2026

Stephane

Great stay, clean, quiet , wonderful staff

Self

8/10

Excellent

03 Jun 2026

Adrienne

The property was clean, and well maintained. It was definitely dated. The staff was friendly, and we always had clean linens. Which was amazing. The parking was why I rated them with 4 stars. The Hyatt does not have adequate parking for this location. The gentleman at the desk said he would move his car, but our truck would not fit in the tiny spot he offered. Luckily it was on the weekend so we took up a space by the dumpster area. There were a couple times that I personally witnessed some shady characters run in and out of this location. Which made me uncomfortable having teenagers.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Anthony

Very convenient to airport after a long flight, hotel didn’t respond to request for information about shuttle bus which spoilt the check in

Rooms good and breakfast was ok

Friends

6/10

Pleasant

03 Jun 2026

Jessica

Not all that great don't recommend this hotel anyone I know

Partner

8/10

Excellent

02 Jun 2026

Warren

Was good

Family_with_children

6/10

Pleasant

02 Jun 2026

Cheri

Breakfast was great. Containers kept full. Our AC went out and was moved in less than 30 min. Elevator waiting time was ridiculous. Overall great stay.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jennifer

Very friendly and accommodating staff! Rooms were well kept and comfortable

Friends

4/10

Poor

01 Jun 2026

Martin

This hotel doesn’t uphold the Hyatt standards. Even though the personnel is excellent, the cleanliness is pretty bad. Pool was unusable, water temperatures inside the apartment were hot or super hot, AC units are really noisy and there is only one ice machine in the 1st floor that wasn’t working most of the time

Family_with_children

10/10

Exceptional

31 May 2026

Brett

Perfect, we had a blast! Thx, Appreciate everything!

Business Friends

8/10

Excellent

31 May 2026

Shemetra

Best hotel that I’ve stayed in Nashville in a while. Breakfast was amazing with several options. The only thing I didn’t like was that the power kept going out which could have been because of the rain.

Partner

10/10

Exceptional

31 May 2026

Kristina

I arrived about 10 PM, but had no problem checking in. The room was clean. The bed was comfortable. Everything was nice and quiet. The hotel‘s breakfast was lovely.

Self

10/10

Exceptional

31 May 2026

James

Everything was as to be expected. Our room was clean, easy check in, excellent breakfast.

Partner

10/10

Exceptional

31 May 2026

Cecilia

Clean room, breakfast with multiple choices.
Unable to access pool due pool was no clean

Friends

10/10

Exceptional

31 May 2026

Nita

Breakfast was great! We enjoy our check out being at 12pm!

Partner

4/10

Poor

29 May 2026

Ron

The curtains were visible stained and had holes in them that looked like cigarette burns eventhough its supposed to be non smoking. There was visible mild on the shower head and on the shower tile. Stains on the couch. Not the worst room but not great at all.

Partner

10/10

Exceptional

28 May 2026

Joseph

The room was great and room service was excellent.

Self

8/10

Excellent

26 May 2026

PAUL N

Fairly standard budget hotel, breakfast was good.