Name: Holiday Inn Express Nashville Airport
Address: 1111 Airport Center Dr., Nashville, 37214, US

2/10

Poor

31 Jul 2026

Md

Room was old and damaged.

10/10

Exceptional

30 Jul 2026

Charles

Very good

6/10

Pleasant

30 Jul 2026

Beau

The room had a smell and the shuttle service to the airport is a joke

8/10

Excellent

28 Jul 2026

Kakuko

I enjoyed the hot breakfast and muffins.

10/10

Exceptional

28 Jul 2026

Mark

Our flight arrived about 1130 at night. The shuttle was there within 5 minutes after we called!!
Got checked in immediately and had a very restful night in a good sized king room.
Well done!!

6/10

Pleasant

27 Jul 2026

Belinda

Housekeeping didn’t do their job

4/10

Poor

27 Jul 2026

Wanda

The pool was closed down, the tub drained water out slow. When you showered you was standing in water.. the waffle machine didn't work...fireplace out wouldn't stay on..

8/10

Excellent

27 Jul 2026

Kenya

The hotel was decent and in a great location. The ice machines were broken on the upper floors, and the pancake maker was broken in the breakfast area. The rooms were clean, as well as the bathrooms. It was a nice stay overall.

4/10

Poor

26 Jul 2026

Jeanluc

Pool was closed due to water quality. Breakfast: no yogurt, pancake machine out of order, juices not tasting right. Room no power on one side of room, so no tv and no fridge working. Long wait at front desk for any service.

8/10

Excellent

24 Jul 2026

Marcus

The room was nice the balcony was nice the breakfast was good and it was a nice stay will visit again

10/10

Exceptional

24 Jul 2026

Kelly

We only there one night. But they were very accommodating.

10/10

Exceptional

23 Jul 2026

Michelle

Clean room and comfortable beds.

6/10

Pleasant

22 Jul 2026

Amber

The lobby and amenities, including the coffee bar, workout facility, and pool, were well maintained, clean, and modern. Our room was a different story, though. There was extensive water damage, including black spots on the ceiling that appeared to be mold, as well as bubbling paint in the bathroom. Both the bathroom door and the main room door wouldn't shut without extreme force and pulling them back toward the hinges.

The air conditioning worked great, but overall, I have to give this hotel 2 stars because of the water damage and potential mold concerns. The beds were also very soft, which left us with shoulder and neck pain in the morning. Unfortunately, I wouldn't stay here again.

10/10

Exceptional

19 Jul 2026

Maurice

The staff was very helpful

Family

10/10

Exceptional

18 Jul 2026

Shawnna

Everything was good! Shower wouldn’t drain, but that was the only thing

Friends_and_family Family

2/10

Poor

16 Jul 2026

James

Was on the top floor
Roof leaking while it rained, office would do nothing for us. Wouldn't even comp the night

Friends_and_family Family

4/10

Poor

12 Jul 2026

Eddie

The room was fairly well kept, however, there were several of the usb charging ports that were not functional. There was only one elevator to the second floor which was very far from our room. The carpets in the hallways were disgusting. I can expect these things being well traveled, I have seen it all. The most agitating thing from the whole stay, and you might think that this a petty thing, but... I was charged $10 a night to have the privilege to park in their parking lot. First of all they could at least notify you of that while booking. What is wrong with these businesses? Especially in Nashville, TN. I have spent a lot of time in Nashville and they want you to pay bank to park anywhere. I recently spent some time in Detroit for business and I also stayed at a Holiday Inn Express. It was five star and guess what? Didn't have to pay to park.

Family

8/10

Excellent

11 Jul 2026

William

Airport shuttle not working.

8/10

Excellent

09 Jul 2026

Yvonne

Great location to the airport, walkable to a few food establishments, comfy beds and great shower! Booked there for free 24hr shuttle service to the airport, however upon checkin I was told the shuttle had been down for 2 weeks and was not available. When asked why it wasn’t posted on their website, I was told by the staff that they only work there. It was non refundable so I was on the hook for staying and paying for an uber.

Self

6/10

Pleasant

07 Jul 2026

James

The hotel is getting some basic updates but really needs a full remodel. It has a date feel. The hallways had a musty-wet smell to them. If you needed a place to stay on a budget, this will do.

Self

2/10

Poor

06 Jul 2026

karin

We waited for over half an hour for the advertised 24/7 hotel shuttle to arrive only to find that it had been broken for weeks and was not coming. We got a taxi. The evening receptionist was very helpful and apologetic and helped get us a taxi booked for 7:30 the next morning to go back to the airport for our flight. The male receptionist the next morning was rude and unhelpful. Breakfast did not start until 7:30, and for an airport hotel we found this rather late. So when we asked the receptionist if he could please change our taxi pick up to 7:00 instead of 7:30 he said \"that's not how it works\". I responded \"well, how does it work then?\" at which time he threatened to call the police on me if I was going to be rude to him! I told him he was the one who was rude and unhelpful and we left the hotel and called an Uber to leave right away. We will never stay at a Holiday Express Hotel again.

Partner

4/10

Poor

05 Jul 2026

Mark

While waiting for some time for the shuttle at the airport I called the hotel and asked how often do the shuttles run, I was informed that the shuttle service was down, when asked is there a back up shuttle they said it was best to call an Uber. When I finally arrived at the hotel, I asked if the shuttle would be available for in the morning to take us to the airport and they said we don’t know but probably not. If you’re going to advertise shuttle service you need to provide that, I understand, mechanical problems occur from time to time, but once again you advertise shuttle service to and from the airport! I always thought Holiday Inn was the gold standard and it was for several years however, the last two stays at the Holiday Inn in Nashville Tennessee, and Jonesboro Arkansas have not met the standard of excellence that I was always accustomed to from the Holiday Inn. In the future, I will probably be looking for a different hotel provider because the Holiday Inn has not met the standard that they once provided. I hope they can return to that one day because I have always enjoyed the Holiday Inn in the past.
Mark Griffey

Partner

8/10

Excellent

03 Jul 2026

Mark

The room was great and the staff very helpful. Unfortunately the airport should was still unavailable (it’s been that way for over 3 weeks). We were given a discount on the parking rate and a refund of the Uber rate.
Also the common areas were very warm, almost stifling, and the eggs served on the breakfast buffet were cold and hard.
Not as good as when we previously stayed there.

Partner

4/10

Poor

03 Jul 2026

Jammey

They taunt the free shuttle to the airport and it’s nonexistent to or from. Had to get an Uber both ways and pay for it out of pocket.
Our room wasn’t ready at 5:00pm they said come back in an hour, it still wasn’t cleaned. They did give us another room.
There was no a/c in the lobby where you check in. Feel really bad for the folks that work there. They have no concern for their employees. The lady at the desk was very sweet but you all put her in an awful position, no shuttle, no housekeeping,no a/c and it was a 97 degree day. Unbelievable.

Partner

8/10

Excellent

29 Jun 2026

Jennifer

We had a fantastic stay! The hotel was clean, comfortable, and in an excellent location. It was close to everything we wanted to do, but far enough from Broadway that we could relax without dealing with the noise at night. The pool was amazing and was one of the highlights of our stay. There were plenty of restaurants just a quick drive away, so finding a great place to eat was always easy.

Another unexpected bonus was how convenient the drive to the airport was. It made our departure stress-free and was a great way to end the trip. We would definitely stay here again and highly recommend this hotel to anyone visiting the area!

Partner

4/10

Poor

26 Jun 2026

lauren

This hotel was AWFUL. I hardly leave reviews but I have to on this one. I reserved in advance a room for myself and my dog with a balcony, so we could relax after traveling by car for days. I was given a courtyard facing balcony which didn't help with privacy, but that's just preference. I didn't like facing into the courtyard. I also paid extra for the balcony. That first room was also directly across from a loud and busy ice machine. The room smelled so bad of B.O. and God knows what, so i requested a room change and the first lady at the front desk was very friendly and accommodating as best she could. She moved my room to an accessible room, no balcony, but it's away from ice machines. They still charged me for the balcony room afterwards. The accessible room also smelled, and had a dirty bathroom. I could hardly sleep that night, and was so bothered by the lack of cleanliness that I slept on top of the bedding, cold and pissed. The only reason I stayed is because I'd been driving for 11 straight hours and needed to rest somehow. The breakfast was lackluster. The sausage and omelet was stale, but the cinnamon rolls were warm. The lady who was at the front desk at checkout was rude, she was also there when I called back about additional charges reflecting on my bank acct but not on my receipt and was short and just hung up the phone. I would not recommend this hotel to anyone. This was a stinky, unnecessarily expensive, unrestful stay. Worst hotel stay I've ever had.

Pet

10/10

Exceptional

25 Jun 2026

Connie

It was what we needed for one night.

2/10

Poor

25 Jun 2026

Judith

Worst Holiday Inn Express I have ever stayed at. Old, rotton, nothing works. Needs maintenance. Pool was green when we arrived, closed the rest of the days. A/C in Lobby/Breakfast area didn't work, breakfast was terrible.There is no airport shuttle.. Even though they advertise this. Black mold in hallway, outdoor area has orange extension cords hanging from balcony to powder string lights, ghetto.

Family

10/10

Exceptional

24 Jun 2026

Jordan

Yay

Partner

4/10

Poor

21 Jun 2026

Emily

The hotel is convenient. It was not very clean. The parking lot needs security.

Self

6/10

Pleasant

19 Jun 2026

Mark

We booked this hotel to take advantage of the parking and airport shuttle. When we arrived we were told that the shuttle was being repaired and was not available. They offered to discount us the Uber fee from the parking rate which we accepted.
Our room was nice; unfortunately there were 2 dogs in the room across the hall from us that barked for 3 hours non stop. Around 9:30 in the evening we asked to be moved to another room, which the staff was happy to do.
The staff was polite and professional; it was just just a double whammy with the shuttle being unavailable and with the barking dogs.

Partner

10/10

Exceptional

19 Jun 2026

carolyn

The best place to stay when flying out of Nashville

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Mathew John

We had a nice stay. Some trouble with the shuttle transfer

Partner

8/10

Excellent

18 Jun 2026

Margaret

UPDATE: An earlier review assumed this link was for an *unsatisfactory* stay *June 9-10*. That review stands as is.

At the end of the review, the dates for this link were given as June 1-2. The hotel on this occasion was fine. The room was clean. The staff and services were as helpful as possible for the middle of the night. Check-out was easy.

The unsatisfactory element of this stay was transportation. I have walking restrictions, and was using an airport wheelchair. I called 3 times to notify the driver and ask for more information about pick-up as my spouse and I are unfamiliar with the Nashville airport. When the van arrived, a number of people crowded the driver and the luggage door, pushing us back. There was no step-stool for entering nor anything highlighting the van steps. Even though I fell on the steps, I was able to climb into the van with help from another passenger. My husband nearly fell as he was entering because there was no step-stool and no highlighting of the van steps.

It would also be welcoming to visitors if we were given first attention and the local residents *riding the van to pick up their cars parked at the hotel* waited back, especially for a person with a disability.

Partner

4/10

Poor

18 Jun 2026

Margaret

We stayed here one night at the beginning of our trip and one at the end. Our experience at the beginning was fine.
However, on the second stay (this review), when we entered the room, there were bleach fumes strong enough to knock us back. Immediately, we opened the window despite the heat and coming rainstorm. I reported the problem to the reception desk, but it was *more than an hour later* before someone replied by text offering another room. By that time, the open window, wind from the rainstorm, and high AC had almost eradicated the fumes and we elected to remain undesturbed.

Partner

4/10

Poor

16 Jun 2026

Jared

I didn’t feel our room was clean and I itched terribly in the sheets on my bed . Also during the night I killed a large spider near the bathroom. Personally, I would never want to stay there again, The staff was very nice, just the maintenance needs to be better.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

sandy

Shuttle

6/10

Pleasant

13 Jun 2026

Mark

The breakfast was delicious.

Partner

8/10

Excellent

12 Jun 2026

Lorrie

Staff was friendly! Room was good, outlet coming off wall and carpet stains. Bed comfortable. Pool nice only outside. Overall good stay if you have an early flight. Plenty of restaurants nearby

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Barbara

The hotel was fresh smelling, rooms very clean. Staff went above and beyond. Buffet style breakfast and free coffee 24/7!! Will definitely stay again!!

Family

10/10

Exceptional

11 Jun 2026

Adam

great stay

6/10

Pleasant

10 Jun 2026

PAUL

Breakfast is good served in eXtra Lg seating area, includes outdoors. Friendly Staff!
Parking Lot extremely FULL- likely that some people park & fly

Partner

8/10

Excellent

09 Jun 2026

Garrett

It would be better to emphasize that parking is PAID for the hotel. 11 dollars a day is steep for something that many other hotels in the area include for free.

Friends

10/10

Exceptional

08 Jun 2026

taegan

I could not ask for a better stay. Everyone was great

Family_with_children

10/10

Exceptional

06 Jun 2026

randolph

Nice place but front desk attendant was not the best. Would stay here again though

Partner

8/10

Excellent

04 Jun 2026

Renetta J

Decent room. Parking lot full. It worked for one night

Partner

2/10

Poor

04 Jun 2026

Rostislav

Did not stay at the property, arrived and the front desk caused a screaming argument during check out threatening violence and using profanity. There was an issue that could have been easily resolved but the employee was unreasonable and belligerent so we cancelled the stay and moved to a different hotel. Will

10/10

Exceptional

03 Jun 2026

Rehana

Good

Family_with_children

10/10

Exceptional

31 May 2026

Kate

Stayed overnight before the flight. The hotel provides shuttle even at night and that’s what we needed. Check in was great- staff was very nice. The shuttle drivers were very nice and helpful. Clean room. Hotel is little older, but taken care of. Would stay again

Family_with_children

10/10

Exceptional

29 May 2026

Christy

It’s always a pleasure staying here. Love the airport shuttle for our international flights. We always stay here and use the park and pay service.,

Partner

2/10

Poor

29 May 2026

Scott

Had a reservation for the shuttle to the airport.Showed up a couple minutes before the shuttle was gonna leave. The guy would not accommodate us- said he had to load our bags. It would not be able to leave at exactly 4:30 AM so we had to find another route to the airport. which was a major inconvenience on top of paying the high price airport parking fees for a week…
in general, it just seemed like everything there needed an update several years back…

Family_with_children

10/10

Exceptional

28 May 2026

Marcia

Helpful employee, loved the shuttle that ran 24/7

Self

6/10

Pleasant

27 May 2026

Amandajo

Fine. Fkr

10/10

Exceptional

26 May 2026

Ray

Breakfast all 3 days was great, beds were very comfortable and very quiet all day and night.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Melissa

Breakfast was great. Amazing location. Dog friendly! fYI $50 per pet. I didn’t know that. It was good overall

Self

10/10

Exceptional

24 May 2026

Lori

Great airport hotel to stay at! The staff was extremely helpful especially, Alex. Loved the shuttle service. Everything was clean. Great breakfast. Nice option to park and go. Overall great experience.

Self

6/10

Pleasant

23 May 2026

Lindsey

It was a fine place to stay for a night after a late flight. Close to the airport

Partner

10/10

Exceptional

20 May 2026

Ian

The airport shuttle is clutch. Not only did we get a ride to and from the airport. But if you are generous with a tip. They are happy to drive you anywhere within about 2 miles of the hotel, if they aren’t busy with airport runs.

Business Friends

8/10

Excellent

17 May 2026

Janine

Easy check in/out

Family

10/10

Exceptional

15 May 2026

Joshua

Front desk was nice and room was clean

Self

10/10

Exceptional

15 May 2026

Joshua

Front desk was nice and room was clean

Self

10/10

Exceptional

13 May 2026

Kara

Shuttle driver and 24 hours shuttle was excellant

Friends

8/10

Excellent

11 May 2026

Raju

Breakfast was fresh; upon request, herbal teas were added. Walter station filter status was expired, but water was not foul to taste. Rest was all excellent! Other than a few of the minor things, I had a great stay! Won’t hesitate to stay again with family.

Family

10/10

Exceptional

05 May 2026

Rae Anne

Great!!

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

cynthia

Typical continental breakfast

6/10

Pleasant

30 Apr 2026

David

Very friendly and helpful staff. Rooms are dated and the window blind in my room wouldn't close, so I couldn't pull it all the way down.

2/10

Poor

30 Apr 2026

Lauren

Tub didn’t drain, water in window sills, mold near baseboards.

Partner

6/10

Pleasant

29 Apr 2026

Jewren

Front desk seemed unorganized and no care about their own screw ups. Rooms were clean but beds not too comfortable if you like soft mattresses and pillows.

Family_with_children

6/10

Pleasant

27 Apr 2026

Joshua

Room was clean, albeit in need of some upgrades. Any encounter we had with staff was lovely. The major downfall during our stay was that the pool was completely empty. There was no notice or posting that this was the case when we booked and we chose this place because they had a pool.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Patricia

This was a spur of the moment stay. It was easy to book and catch the shuttle from and to the airport. I left before breakfast, but staff was friendly and amenities were good.

Self

10/10

Exceptional

26 Apr 2026

Jane

I have a great time.!

8/10

Excellent

26 Apr 2026

Cynthia

The airport shuttle is a great service to make the airport transportation as easy as possible.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

John

We enjoyed our stay.

Friends_and_family Family

4/10

Poor

25 Apr 2026

dipen

The stay is not worth the money I have paid

Self

10/10

Exceptional

25 Apr 2026

Linda

Everything was great.

10/10

Exceptional

21 Apr 2026

Kathleen

Friendly staff, great location and so nice to have the van service to the airport . Van driver was very friendly, Rooms were nice, hallways could use a facelift.
Breakfast was really nice and everything was fresh and clean. Would totally stay again and would recommend.

6/10

Pleasant

20 Apr 2026

Brad Duane

Power went out the First night

Self

10/10

Exceptional

20 Apr 2026

Kevin L

Our room could have used a new paintjob, the breakfast was fantastic all 7 days, that staff was amazing, friendly. The night manager was fantastic, we lost power for 3 hours, on top of that a very large group and students came to check in he ,
Managed it without stress. Everything was under control with ease. He did an amazing job. We will look forward to staying there again the in future,

Partner

10/10

Exceptional

19 Apr 2026

Tesia

Good

6/10

Pleasant

16 Apr 2026

Krista

No coffee in the room

Partner

8/10

Excellent

15 Apr 2026

Andrew

Very difficult to find (as was the Airport). Both need to be better signed to enable guests (and pax) to reach their destination without difficulty and the resulting stress.

Partner

8/10

Excellent

13 Apr 2026

Brad

Shuttle was great! Breakfast was great! Staff was great! Bathroom needed some love.

6/10

Pleasant

09 Apr 2026

Shonna

Website pictures are deceptive. Appears to be an older property. It was not horrible and hoping improvements are on the list.

Pros:
Location to airport
Breakfast Service
Wi-Fi

Cons:
There were bubbles in our flooring
Water/leak stains on the ceiling
No grout or caulking in the bathroom.
Furniture was sagging needing replacement and the microwave didn’t work properly.
More importantly- the window tracks were full of mold and we noticed after the rain, water on the inside of the room- window track. You could not open the window enough to get any fresh air in the room.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Charles

A tired property. However, the shower was hot and the water pressure was good!

Self

10/10

Exceptional

08 Apr 2026

Amanda

Easy access to airport shuttle!

10/10

Exceptional

02 Apr 2026

Marlon

Location was perfect shuttle to the airport was great and convenient. Staff was friendly and helpful. Breakfast was great overall a great stay. I stayed with my family.

Family_with_children

10/10

Exceptional

29 Mar 2026

Terry A

The room was clean , front desk staff was really nice and very helpful.

Family_with_children

6/10

Pleasant

29 Mar 2026

Leonard

Yes

Partner

4/10

Poor

29 Mar 2026

WIlliam

Yes

6/10

Pleasant

27 Mar 2026

Nikkia

Pancake machine was broke.

Ice machine was broke on my floor.

Family_with_children

10/10

Exceptional

26 Mar 2026

Tamara

Yes, no issues with checking Max in. Accommodating, clean and safe. Staff very professional and friendly

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Roger

A very large hotel it was tough to get around for me

Partner

4/10

Poor

25 Mar 2026

Jillena

The property is a great place to stay but I had to check out the very next day because I became sick, I had the travel protection plan and still was denied half my money back… but it is a good place to stay I can admit that

Partner

10/10

Exceptional

24 Mar 2026

Peter

This hotel was clean and excellent to Uber to Broadway Street approximately $20-$30. I love the keg bar in the front lobby. It’s a real Nashville thing and what a good breakfast and great staff.

8/10

Excellent

24 Mar 2026

Shawn

You get what you pay for

Partner

6/10

Pleasant

22 Mar 2026

Jelena

the hotel is older and has been \"refreshed\" but is still old.

Family_with_children

4/10

Poor

22 Mar 2026

Chris

Toilet was leaking. Dirty floors and walls

6/10

Pleasant

21 Mar 2026

Crystal

I only stayed for one night. The shuttle was unavailable when I arrived and I had to Uber. The next morning it was available. The rooms are okay a little outdated. The outlets in bathroom and room look unsafe to plug anything into. One elevator that goes up to all rooms and it’s a bit of a maze to follow signs to get to your room. However the elevator to g downstairs was like 2 doors down from my room. Just thought it was interesting. Breakfast area to get food is kind of small but breakfast was okay.

Self

10/10

Exceptional

19 Mar 2026

Michelle

Staff was great!

8/10

Excellent

18 Mar 2026

Carol

Shuttle was great

Self